Old Swan Hotel

United Kingdom , Leeds
HARROGATE, Swan Road
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100 reviews shown

8/10

Excellent

09 Jun 2026

Derek

A lovely Hotel in a good location but the Car parking seems expensive.

Partner

10/10

Exceptional

08 Jun 2026

Alan

A magnificent Victorian building in pristine condition. All aspects of this hotel were excellent. The staff are all pleasant and helpful. The food was very good. A tasty evening menu was really enjoyable Breakfast very good also. We reall enjoyed our stay and will be back

8/10

Excellent

06 Jun 2026

Hayley

Room very disappointing , bathroom tierd and too small sink absolutely waste of time could hardly access that taps as was fitted so close to the wall , avoid room 247 , great breakfast though and location to town .

Partner

10/10

Exceptional

05 Jun 2026

Margaret

Had a great 2 night stay at the Old Swan Hotel.
Beautiful room with very comfortable bed and pillows. So quiet. Breakfast was really nice with fresh fruit salad and gorgeous seeded bread. A great break in beautiful Harrogate

Partner

8/10

Excellent

26 May 2026

Anthony

A lovely well positioned hotel in a beautiful town, staff were friendly and helpful and we would love to stay again in the future. Food was excellent and breakfast good quality though could have been hotter.
Only negative for us was the mattress we thought was very worn.

Partner

10/10

Exceptional

25 May 2026

Derek

Very helpful reception staff.
Excellent breakfasts

Friends

8/10

Excellent

25 May 2026

Reg

Very nice hotel but showing it's age in places. (Aren't we all)!
My single room was small and felt very old but the bed was comfortable and that's all I needed.
I never like small showers but I was only there for two nights.
When I arrived the lift was being serviced but a member of staff took me and my luggage up in the service lift so all was well.
Breakfast was all that I needed.
So despite the small niggles I would recommend The Old Swan hotel.

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Sandra

N/a

Partner

8/10

Excellent

18 May 2026

Paul

The hotel building is amazing!
My room was ok - inevitably with an old building the floors were a bit creaky! The bathroom felt a bit cramped but had everything needed.

Self

10/10

Exceptional

18 May 2026

Colin

We enjoyed our short stay and the hotel met our expectations.It is in an ideal location and is well presented.We used the bar area quiet seating area both of which are presented to a high standard.The dining hall is a joy to sit in to eat.

Partner

8/10

Excellent

14 May 2026

Helen

The only downside to my 2 night stay was the very noisy, creaky bedroom floor!

Self

6/10

Pleasant

13 May 2026

DAVID

Mediocre

10/10

Exceptional

11 May 2026

Paul

Breakfast was really fresh and quality ingredients. A bice buzz about the place staff v friendly. Whereabouts of the car parks before arriving is only constructive comment to make.

8/10

Excellent

11 May 2026

Sarah

Lovely breakfast

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Sue

A lovely hotel with 'an old English' atmosphere.

The dining room was amazing and the breakfast (and staff) was outstanding. I didn't have dinner there as the prices were steep. But it's only a couple of minutes walk from the centre of Harrogate.

The parking was £12 per night which I think is far too much, especially as they advertise over 100 spaces so there is no need to fleece people like that.

The wifi was strong so I was happy about that.

Self

10/10

Exceptional

10 May 2026

Wendy

Great spacious room, very clean, ideal location to centre of Harrogate. Breakfast was very good, plenty of choice

Friends_and_family Family

10/10

Exceptional

05 May 2026

Dawn

The old swan is central for the pump room,valley park and near to Betty's tearoom and the shops. Breakfast was excellent. Pity the lift was temporarily broken,had to use stairs.

Partner

10/10

Exceptional

04 May 2026

Jon

Great staff, old style hotel with bags of charm

Partner

8/10

Excellent

04 May 2026

David

Lovely old imposing hotel.only there for 1 night so did not really use all the amenities. Was in a great spot for the town .I asked for a room on the first floor near to the stairs because my wife struggles walking and they greatly obliged. Unfortunately we did not have nice weather but there is a lovely outside grass area at the front with tables and chairs .We had our dog with us so spent the evening in a lovely relaxing lounge bar and had something to eat .Had a good night's sleep and was really quite during the night .would not hesitate to stay at this hotel again .

Partner

8/10

Excellent

04 May 2026

Erin

It was so exciting to be at the Old Swan Hotel, where Agatha Christie disappeared for 11 days when she needed a break from life! The hotel is lovely and the rooms clean. It was clean enough I felt comfortable to use the tub! Note: the hotel is over 100 years old; if you're American, that ricketyness may be a turnoff (eg, peeling paint, creaking floors), but I think it was the charm. The staff did their best, but they definitely needed more staff for the hotel bar.

Self

10/10

Exceptional

03 May 2026

Ryan

Staff were lovely, room was big and spotlessly clean. Felt very welcome and at home with our dog. Breakfast was nice. Exceeded expectations in all areas! Really comfy bed, slept very well. Nice powerful shower and large bath.

Partner

10/10

Exceptional

03 May 2026

Jon

It's an old hotel with a huge character and if you want something ultra modern and sterile not for you... We loved how traditional it felt. Lovely staff, super helpful, everything we required provided without fuss...

Partner

8/10

Excellent

30 Apr 2026

Karen

Our stay was great, any issues were dealt with quickly and efficiently. The lift was out of order during our stay, but porter service was perfect. The telephone in our room was also out of order. Hopefully these are now rectified

Friends

6/10

Pleasant

30 Apr 2026

Gordon

Lift out of order and property needs updating.
Good value breakfast and ideal location for walking into centre of Harrogate.
Reasonable value for money.

Partner

6/10

Pleasant

30 Apr 2026

Michael

The room was clean and tidy but very tired.
Bathroom tiled floor needed to putting right. Gaps where there should have been grout and exposing tile edges which can be sharp.
The lift wasn't working so for a couple of pensioners a room on the second floor wasn't the best.
Breakfast came a poor second against a premier inn. Evening meal to a very high standard and hat off to the chef who prepared the lamb dish.

6/10

Pleasant

29 Apr 2026

Chris

Was not happy the lift was not working my partner has back problems

10/10

Exceptional

27 Apr 2026

vicky louise

We had a lovely surprise of a upgraded room with was really nice , made our stay excellent.

Partner

10/10

Exceptional

25 Apr 2026

Alison

Lovely surroundings, easy walk to town centre. Breakfast was hit and miss sharply any hot buffet left 40 mins before end of service and had to persistently ask if anything was coming out. Also ran out of a lit of continental breakfast items.

Partner

8/10

Excellent

17 Apr 2026

Wendy

Very nice breakfast and staff pleasant.

Partner

4/10

Poor

15 Apr 2026

Neil

No responses to messages prior to arrival to ensure we could get a wheelchair accessible room. On arrival, the only wheelchair access was up an incredibly steep slope to a door that will not remain open, making access very difficult. Check-in was cursory and we were only asked about parking so that they could charge us £12 per night to park up a hill away from the hotel, as the hotel's 4 blue badge spaces were always full. We were not asked about assistance in the event of an emergency, which is as a minimum standard best practice for wheelchair-using guests. The room was unbearably hot, and the windows in the bedroom and bathroom would not stay open unless wedged. The bathroom window mechanism in particular was broken and obviously had not been maintained. Same could be said for the rest of the tiny en-suite, which everything had been crammed into with no thought as to how one would use it. The soap dispenser was so high off the ground that even being 6 foot tall it was awkward to use. Add to this the smell of drains, and you can get the picture. To top it all off, the lift was broken on the last day of our 2 day stay and we were forced to use the staff elevator to get to and from our room. This hotel is living off the vapours of the memory of Agatha Christie, but it's rested on its laurels and is instead in dire need of renovation and improvements.

Partner

8/10

Excellent

15 Apr 2026

Michele

Lovely old hotel, faded elegance. Needs a refresh, weeds growing out of gutters. The lift soon went out of action, not a problem for us but difficult for elderly and infirm residents. Near the ballroom the glass roof had lots of serious cracks and smelt of damp. Loads of space in the car park. These are observations not criticisms. We did enjoy our stay.

Partner

6/10

Pleasant

14 Apr 2026

Liam

Breakfast first class as the staff bad points says get permit for car park no mention of £12 a day as disable and blue badge holder should be on booking site.asked for double bed not to single pushed together and duvet zipped together but hotel was quite full so give them benefit of doubt but not a good night's sleep.orderd fish chips and mushy peas.chips wedges? Pea's garden pea's.

Partner

10/10

Exceptional

06 Apr 2026

annette

The Old Swan Hotel was a beautiful hotel with a lot of Old English charm that you don’t get nowadays,The breakfast was great so much food to choose from.The staff were always pleasant and polite.The room was perfect and the bed was so nice, i would definitely recommend and stay here again

Self

6/10

Pleasant

02 Apr 2026

Gill

This is a grand annd old fashioned hotel. Staff are friendly, the food was pretty good (we ate at the restaurant one evening). My main criticism was that it was quite draftyThere’s lots of onsite parking, which is charged at £12 per night.

6/10

Pleasant

31 Mar 2026

alan

room was not clean hairs in bath two large chips in bath
bar man could not serve a large brandy and did not have brandy glass
place could do with a shot

8/10

Excellent

30 Mar 2026

ben

Breakfast was very good and room was very spacious. Would of liked a fridge within the room and no charge for parking while staying at the hotel.

Partner

8/10

Excellent

29 Mar 2026

James

The breakfast was fresh and tasty

Friends

10/10

Exceptional

29 Mar 2026

Yamini

I was very pleasantly surprised by the hotel. The reviews I’ve read do not reflect the value for money. The breakfast was nice. The dining room was airy and not jam packed. I had a single room which was pleasant and clean. There are some particularly nice snug areas downstairs for chilling with friends. I’d go back again. Excellent value for money and good location.

Friends

8/10

Excellent

29 Mar 2026

Stephen

Clean room great shower breakfast ok not very hot

6/10

Pleasant

25 Mar 2026

Christiaan

Staff were very nice and attentive. The hotel was clean, tidy and for the most part, well presented.
When I searched for a hotel, I applied the filter for free parking. This is not the case with this hotel as I was charged extra for parking.
I can only comment on the room I stayed in but it was quite dated. Windows wouldn't stay open and huge flakes of paint pealing off the radiators exposing old paint underneath.
Breakfast: A great selection but the cooked items had sat under the heat lamps for far to long and were hard and chewy.
The continental items were also a good selection and much more palatable.
The hotel is perfectly located, being a short walk from anywhere you might like to go or see in Harrogate.
I would stay again but I'd avoid the cooked breakfast.

Self

8/10

Excellent

20 Mar 2026

Diane

Harrogate is a beautiful town with lots of nice shops.

Partner

10/10

Exceptional

15 Mar 2026

Susan

We arrived 2 hours early but were told our room was ready! On asking if there was a room we could upgrade to, we were given a Suite. Wow! it was fabulous and really changed our whole experience. The extra private sitting room was such a bonus and we made the most of it.
Reception staff were welcoming and helpful and when we had drinks in the bar/lounge the barman was friendly and really efficient.
We only booked one breakfast on the day we were checking out and, again, breakfast staff were friendly and welcoming. Breakfast was plentiful with good choices whatever your requirements are.
We've stayed here before and would definitely stay again.

Partner

10/10

Exceptional

14 Mar 2026

Debbie

Comfortable room with modern decorated ensuite.
Friendly, helpful staff.
5 minute walk to the Convention centre/shops.
Would come back here again

Partner

8/10

Excellent

12 Mar 2026

Colin

Room though clean was a little dated

Partner

10/10

Exceptional

12 Mar 2026

Patricia

Nice period hotel in a quiet street but convenient for the town centre.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Paul

Quick and easy check-in by friendly staff. The hotel appears to have had a makeover, our room was freshly painted., clean and tidy.

Partner

8/10

Excellent

08 Mar 2026

Dave

Nice old school hotel. If you want modern convenience go to a premier Inn. If you want the actual lift Agatha Christie used to go to breakfast in, then come here!

10/10

Exceptional

06 Mar 2026

Jennifer

Delightful hotel

Friends

6/10

Pleasant

03 Mar 2026

Joanne

There were positives and negatives to our stay. The public areas and bar area were welcoming, clean and well appointed. Staff were friendly and polite.
While our room was clean and comfortable it was very much in need of a refurb. The bathroom was clean and functional but very tatty in places, especially the window area.
Toiletries were provided, but as only product was a combined hand wash, body wash and shampoo they couldn’t be described as luxurious.
Our main disappointment was when we were woken before 8am as workman were working on the unoccupied rooms along our corridor. This included removing the furniture into the corridor and taking up the carpets.
We were not informed at check-in that the work was planned.
The hotel is in a quiet area of Harrogate just 5 minutes walk into the town centre.
Ample onsite parking although there is a £12/night charge.

Partner

10/10

Exceptional

03 Mar 2026

Clare

Such an amazing hotel, we were so happy to be staying there, everybody was authentic, and real, and that made such a difference – God bless all those who work there and may they continue their amazing work

6/10

Pleasant

01 Mar 2026

Toni

Amazing building & history but in need of TLC & staff attention.

Partner

8/10

Excellent

01 Mar 2026

Kathryn

Room was very clean and had everything we needed. Staff were very friendly and helpful. Breakfast was good and there was a variety of choice.

Partner

6/10

Pleasant

22 Feb 2026

Ella

Inside the lift is disgusting sadly. 50 years ago I lived and worked at the old swan as a silver service waitress. You have downgraded the service so is now 4 star. That was disappointing to witness. Breakfast was also a let down. No meats, no porridge, black pudding tasteless, eggs over cooked, croissants cold. Sadly I have to say breakfast was only just 3 star. Before arrival I rang to arrange to extend one of my rooms for one night. Reception said they would arrange it when we got there. Spoke with reception day after arrival and was told they could not extend. That left us with trying to find another hotel for my daughter. Finally I was shocked to see myself sharing the lift with decorators with paint all over their clothes. When I worked there such a thing was unheard of as the staff lift is sufficient for co tractors and staff.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Lisa

Freindly staff and the room was lovely and clean.

Family

10/10

Exceptional

16 Feb 2026

maria

Everything was fine

Partner

8/10

Excellent

14 Feb 2026

Helen

Clean although there appeared to be some black mould in the bathroom. Room was spacious , could have been better lit. Staff were very polite and helpful. Breakfast was good value for the money.

Leisure Friends

10/10

Exceptional

13 Feb 2026

Roy

It was a brilliant stay, just perfect!

8/10

Excellent

13 Feb 2026

Jonny

Good value hotel, breakfast was very good. Rooms are a little dated but clean and comfortable. My only gripe would be that the room and everywhere in the hotel was too hot.

Leisure Self

10/10

Exceptional

08 Feb 2026

Sarah

Excellent staff especially in the restaurant.

Partner

8/10

Excellent

07 Feb 2026

Kim

Hotel very nice, everywhere seemed spotless. Small but comfortable room.

Leisure Self

10/10

Exceptional

01 Feb 2026

gerard

Lovely room, comfy bed and separate lounge. The shower was very powerful. Easy walk to town.

Leisure Partner

8/10

Excellent

31 Jan 2026

Lesley

Room clean but tired. Hardly saw a member of staff. Excellent location.

Leisure

8/10

Excellent

27 Jan 2026

Carole

Yes to both questions

Self

10/10

Exceptional

26 Jan 2026

Paul

Polite staff, lovely building.

Partner

10/10

Exceptional

24 Jan 2026

michael wynne

Location and history of the hotel
Staff very friendly

10/10

Exceptional

24 Jan 2026

michael wynne

Enjoyed our stay very comfortable.
Staff were extremely helpful

10/10

Exceptional

22 Jan 2026

Christine

Clean room huge bathroom and breakfast was amazing. Staff very friendly would definitely stay there again

8/10

Excellent

20 Jan 2026

Hannah

Our hotel stay was lovely. The staff were kind and efficient. Our room was small but it had everything you needed and was clean and tidy. I was surprised with the room as I wasn’t too sure on the pictures used on Expedia but actually it excelled my expectation. The breakfast was worth adding on. The hotel is in a quieter spot but walkable to all restaurants and bars. Parking was limited so you had to make sure you could get a space. Overall great stay

Leisure Partner

8/10

Excellent

18 Jan 2026

Marjorie

Room was clean and bed comfy

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Jacqueline

Beautiful old building , lots of character & Charm , all the staff are friendly & helpful , clean room , great choice at breakfast. 5 minutes walk into town center.

Friends_and_family Friends

8/10

Excellent

11 Jan 2026

janet

I booked a small double room. Which was a three-quarter bed with one pillow! But I slept well. Arrived very late into the evening so I went straight to bed.

Lovely clean bathroom. No noise.

I only had toast and cereal from the breakfast buffet, hence four stars. I didn't see the hot buffet.

Business_and_leisure Self

8/10

Excellent

07 Jan 2026

Janet

very clean/lovely bathroom/shower/

Partner

6/10

Pleasant

06 Jan 2026

Bryan

Staff friendly, room was clean , didnt have breakfast but it was was ok last time we stayed ! Good location, only a 5/10 minute walk to town centre.

Leisure Friends

10/10

Exceptional

04 Jan 2026

Paul

Very friendly and helpful staff. They accommodated us early, with one of the two rooms I had booked. This allowed us to drop off luggage and booked in, then go straight off to attend a wedding at another venue. It was very helpful. Thank you.

Leisure Friends

8/10

Excellent

30 Dec 2025

Neil

Small room tv not working

8/10

Excellent

29 Dec 2025

Jonathan

The friendly staff

Leisure Partner

2/10

Poor

26 Dec 2025

Jade

Hairs on the bed really dirty and ugly

10/10

Exceptional

24 Dec 2025

Muhammad Ishmael

I had a really lovely stay here! The hotel was very clean and comfortable, even with the cheapest room option, which honestly surprised me in a good way. The reception service was fantastic — Jay at reception was incredibly helpful, joyful and welcoming, and really made my stay feel easy and stress-free. This was my first time staying here and I’ll definitely be booking again. Thank you for a great experience!

Leisure Self

6/10

Pleasant

23 Dec 2025

S L

The room was tired, looked a bit grimy. The walls must have been paper thin, as I was woken by steady bonking for a good hour at silly o'clock. If it wasn't so annoying, I would have been quite envious of their stamina! I couldn't adjust the shower head and didn't fancy drowning, so I had a wash down before bed. I found the extra pillow (good), but unlike the rest of the hotel, my room was chilly, the duvet thin and no additional blanket. There was a bottle of mineral water, but it looked like the lid had been chewed by someone trying to open it, so I got a jug of tap water with ice from the restaurant when I went down to dinner. To start I was the only diner, all the tables were laid for breakfast, except for a couple on the left by the radiators. A second couple came in for dinner later. Good points, Lanson by the glass, but the menu was unimaginative and food average. I had visited before, with my husband for a family reunion in the Summer. On that occasion we had a suite and the experience was very, very different. I didn't bother with breakfast, although I had paid for it. Considering how much I was looking forward to returning, albeit on my own as a single female traveller, I was thoroughly disappointed. Room charges for 1 starter and 1 main at dinner, 1 night parking and two drinks (one bar and 1 with dinner) was £66. Be aware, they apply 10% gratuity to everything including drinks and bar is card only. Back to the Crowne Plaza next time I travel there solo.

Self

6/10

Pleasant

19 Dec 2025

Sarah

Beautiful hotel, great location for town, but far too hot and we could only open the window slightly.
The maid walked in to the room 9am on the Sunday despite us answering her knock, which was not ideal.

8/10

Excellent

17 Dec 2025

Helen

Room lovely and clean. Too much noise early morning but apart fro. Tgat all ok.

Self

10/10

Exceptional

15 Dec 2025

Michael

Brilliant room and staff very helpful

6/10

Pleasant

13 Dec 2025

Ian

The room was clean and of a decent size. Bedroom with a separate lounge room. Rather a touchnice touch.

10/10

Exceptional

13 Dec 2025

Anthony

Lots of history at the Old Swan. Room was spotless. All staff very friendly and helpful. Location is very central with easy parking.

Partner

8/10

Excellent

12 Dec 2025

David

Good location, room tired, poor lighting, room clean but broken window in bathroom and water marks on ceiling, possibly ftom roof leak, on 2nd night strong smell of weed on 3rd floor, on check out was a resident housed by council for 10days, 1st night smoking weed in room, was evicted but should not of happened

Partner

8/10

Excellent

11 Dec 2025

Pamela

Everything was good . The staff were polite and the breakfast was good.

Friends_and_family Friends

8/10

Excellent

10 Dec 2025

Barbara

Traditional hotel in a very convenient location. Staff extremely helpful. Went out of their way to be accommodating. The only downside was, our room was exceptionally hot. We could not turn off the radiator so staff gave us a fan to cool the room overnight. They did offer to change our room but we had already unpacked. I also think some nicer complimentary toiletries would be a nice touch. Tee, coffee, water all provided in the room.

Family

4/10

Poor

10 Dec 2025

Abdalla

Very old, water dripping all the night from the bathroom

10/10

Exceptional

07 Dec 2025

Jacqueline

Room clean and very comfortable. Staff friendly and helpful. Enjoyed breakfast, plenty of choice

Friends_and_family Friends

8/10

Excellent

07 Dec 2025

Anna

Room was clean. Lady who cleaned our room before we got into the room was very helpful.

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Emily

The room was quite basic. Shower was scorching hot even with the cold. Disappointing effort on Christmas decorations. Hotel is looking very tired which is such a shame as is a lovely hotel in such a lovely location.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Lynne

For 3 star hotel it was excellent. Very old with character. Friendly helpful staff, clean, convenient, good breakfast. What more do you need? We enjoyed our 2 night stay.

Leisure Friends

10/10

Exceptional

03 Dec 2025

Patricia

Staff were very helpful, we upgraded to a better room and Shaun was helpful in showing us the room options.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Marilyn

Excellent service from checking in too checking out lovely stay at this hotel room was perfect very spacious bed was comfortable will definitely be going back

Partner

6/10

Pleasant

26 Nov 2025

William

Food was not warm enough and plates for dinner were luke warm spoiling the food, room was cold overnight and no extra blankets available

Partner

10/10

Exceptional

25 Nov 2025

Kathryn

Everywhere was clean and tidy, staff very helpful not too much, only issue my scooter too big to fit in the lift.