Name: Doubletree by Hilton Harrogate Majetic Hotel & Spa
Address: Ripon Road, Harrogate, HG1 2HU, GB

8/10

Excellent

27 Jul 2026

Sandra

Lovely hotel and great breakfast.
Only downside is the lack of air con as it is an old building and the fan in the room was ineffective.

10/10

Exceptional

27 Jul 2026

Azad

Thoroughly enjoyable experience as always.
Great friendly helpful staff. Clean room. Excellent breakfast. No issues.

4/10

Poor

25 Jul 2026

Jack

Room was very hot, no AC and a fan that was stashed away in the wardrobe. A lot of noise from the early starting marquee construction as well as a party the night before. Generally the room was ok, bit tired could do with a spruce up. Shower overflowed if you weren't quick enough.

Spa was nice but a lot of things not working such as the lockers, toilets and some of the other steam rooms.

Staff were friendly and efficent.

Wouldn't stay again

8/10

Excellent

23 Jul 2026

Tracey

The hotel & the rooms are very nice, my only negative comment would be the rooms are too warm - there is a fan in the room, but it’s not very powerful. Even with the windows open it wasn’t cooling down (it wasn’t overly hot outside - about 24/25 degrees) Apart from that, I couldn’t fault it.

6/10

Pleasant

21 Jul 2026

Euan

Faded grandeur! Reception/checkin felt chaotic and took a long time as receptionist kept leaving to turn off an alarm. She was apologetic but not a great first impression. The room was clean but tired, comfy bed

8/10

Excellent

21 Jul 2026

Ian

Mixed review. Hotel location perfect. Room excellent apart from no air conditioning.
Breakfast superb. Afternoon tea lovely. Evening meal disastrous. Nothing like the menu discrimination and a chef that thinks the customers are fools. Do not trust the restaurant in the evening. Eat anywhere else!

Partner

8/10

Excellent

20 Jul 2026

Rachel

The main parts of the hotel were very well presented and the dining facilities were beautiful. The bedroom was a little tired and didn’t match expectations from the photos online. The view from the room was very good and the room was fine but it had no wow factor as other Hilton’s have had when we have stayed there. The bathroom was fine but windows and floors felt a bit tired. Disappointing to see that even the 2 bottles of water in the room were not free unless you were a Hilton member. All the little niceties of staying in a hotel have now gone and it now feels like only the basics.
Food was amazing and staff were all really friendly and helpful. Cannot fault the restaurant or staff (apart from the automatic service charge which was added to the bill and was around 15%!) we would have tipped anyway but this felt sneaky and rude on the part of the hotel (not the individual staff).

Partner

10/10

Exceptional

18 Jul 2026

John

Our stay at the hotel was fantastic
The breakfast was excellent with plenty of choices
Managed to use the spa during my visit which was also very enjoyable

Partner

8/10

Excellent

17 Jul 2026

Nadine

The hotel was great although the double bedded room was a little small also the bed
The pool and spa was great and we had a massage which was excellent
The food for breakfast and dinner was excellent
It would have been perfect had we booked a different room

Partner

6/10

Pleasant

15 Jul 2026

philip

Poor water pressure for shower and sink, no air conditioning in fact towel rail on full despite current hot spell meant uncomfortable night. Rooms are a little tired for a very expensive stay (unfortunately Yorkshire show coincided with our business trip) it does have a great location and other bar/carters restaurant amenities were excellent. Spa not used

Business

4/10

Poor

14 Jul 2026

Lee

There are a few issues here. There are 2 classes of spa users. Those with robes, and those without. It’s not a good look to see the non-robe people clutching towels as they dodge the bird excrement on the outside patio, which could be dragged into the pool with one misstep. A daily jet wash is needed. The shower gel containers in the men’s area were all empty.

You need earplugs if they put you in a room near the kitchen ventilator. You won’t sleep.

The safe in the wardrobe doesn’t work.

Too many problems for a £160+ room rate.

Partner

8/10

Excellent

14 Jul 2026

Stephen

Fantastic Spa area and Bar/ Restaurant.

Self

8/10

Excellent

13 Jul 2026

Nicola

Spa was small but adequate. No air con in the rooms. In room coffee and tea were not replaced for day 2.

Partner

8/10

Excellent

13 Jul 2026

Andrea

The hotel is lovely with great staff and breakfast. We used the spa area which is very relaxing. We requested a twin room which we didn’t get but the hotel was quite busy so maybe they didn’t have any available. We do visit the hotel regularly and love the location and will visit again

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

Scott

our room was clean and tidy, BUT, it was very small, no aircon, no fridge and only one chair! despite there being two of us booked in. it's a spa hotel, but we were only allowed to use the facility for one hour per day! The pool area was nice though, with steam room and sauna. Parking on site was expensive too. There was a wedding AND another party on so we couldn't use the beautiful gardens as they were covered with a marquee and closed off which was very disappointing, I feel the hotel should have told us about that when we booked. Disappointed with the hotel so won't be using it again.

Partner

6/10

Pleasant

10 Jul 2026

Thomas

It was a pleasant stay however the parking charges per night were not communicated prior to our stay. There also seemed to be poor communication regarding breakfast inclusion. The hotel is quite dated and furniture dusty and old.

Partner

10/10

Exceptional

10 Jul 2026

Frances

what an amazing hotel
the staff could not have been more helpful
the food was really good
did not have time to use the spa
will be coming again

Partner

2/10

Poor

09 Jul 2026

Jane

There is no air con and we struggled to get a fan that worked. When we finally nagged so much that we got a fan, it didn’t do anything but blow hot air around the room so we didn’t sleep at all. The room could do with an upgrade - for £200 a night without breakfast it was a lot when it was a dingy room with huge marks on the carpet. No plug sockets near the bed, only two pinned. Bathroom was nice. Bar area looked lovely but was taken over by a wedding. Spa area lovely however my face still had exfoliating grit on when I came out of my facial, normally I feel moisturiser. The car park cost £36 for overnight because the spa could not fit us in until we had just checked out so we had to pay for another night charge. It cost us £200 for the room. £36 for parking, £180 for facial and back massage x 2. So expensive. We ate breakfast out. We won’t go again.

Partner

10/10

Exceptional

05 Jul 2026

Daniel

One lift working waiting 20 mins for lifts

10/10

Exceptional

04 Jul 2026

Danielle

Beautiful hotel. Breakfast was amazing, loved our stay

Partner

8/10

Excellent

04 Jul 2026

jonathan

Lovely staff , very helpful. Had difficulty in finding a parking space due to temporary works in the overspill car park( Fri night probably a very busy night for the hotel ). Member of staff very helpful in finding me a space) - lovely fella. Lady on Reception was great and gave a warm. welcome. Historic building & vast. Room was very clean & served it’s purpose. Arrived late and departed early so cannot comment on dining .

Self

10/10

Exceptional

01 Jul 2026

Michelle

Nicely appointed rooms and great location and grounds 5 minute walk to the centre of Harrogate
The spa was lovely to use, very clean

Family

6/10

Pleasant

01 Jul 2026

Karen

Room was

10/10

Exceptional

30 Jun 2026

Andrew

Beautiful Victorian hotel combining the grand architecture and decor of the era with modern design. Friendly staff and, lovely breakfast and excellent free spa facilities.

Partner

10/10

Exceptional

29 Jun 2026

Paula

Very clean rooms, cleaners knocked to check everything was ok with our room.
Reception staff very friendly and helpful. Restaurant staff had to be asked twice before anything was done. Food was nice in the restaurant, breakfast was one of the best hotel breakfast buffet I’ve had. Spa facilities very clean and staff friendly

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Barbara

The breakfast menue was either hot or cold.a big range in both. My room was a standard but good. The staff very helpful as I have a walker and stick. I really ejoyed the spa facilities made quite good use of them. pool has a sauna and a hot tub there is also an outside hot tub. the staff are great. really enjoyed my solo stay..

Self

2/10

Poor

27 Jun 2026

peter

We stayed here on Saturday 20th June. We checked in and noticed there was a wedding party in the function room. We asked reception to put us in a room where we would not be disturbed by the party as we were having an early night before leaving in the morning. The receptionist understood our request and said we would have a quiet room. The room we were actually given was directly above the smoking area at the front of the hotel. This is where all the smokers from the party gathered and made a lot of noise. Assuming the noise would stop by late evening we didn't complain. However, by 11.15pm the noise was louder than ever with partygoers constantly shouting and drinking. My partner complained to the night manager, who was not interested in doing anything about the nuisance. His response was that it was a smoking area and he couldn't stop people smoking. By 11.30pm, I complained again about the noise and again he had no intention of doing anything to control the disruptive behaviour happening directly outside the reception area. The manager had no control over the situation and refused to take any action. His advice was that the noise should stop after midnight when the bar closes. The disturbance continued long after midnight with cars arriving, doors slamming, wedding party guests loudly leaving and then the party organisers breaking down the event. In the morning I told reception about our complaint and our lack of sleep. They showed concern, but have done nothing since.

Partner

8/10

Excellent

25 Jun 2026

Catherine

Beautiful old building and spacious rooms. Unfortunately we stayed during a great wave and the bedroom was stiflingly hot as there is no air conditioning. There was a fan available.
We had upgrade rooms which were perfect and very clean.
Some staff were lovely, friendly and helpful, others not so much!

Friends_and_family Family

4/10

Poor

23 Jun 2026

Nicole

The location was great, lots of parking spaces. Breakfast room and bar area very nice. Booked a Kingsize room everything looked tired, windows were dirty, very old and didn’t close properly. Had no bathrobes nor slippers in the room, wanted us to pay extra in a SPA hotel!
Noise after midnight wasn’t managed well by staff. The wedding guests went outside for a cigarette and were pretty loud. Also white vans were loading / unloading stuff after midnight and very early in the morning without any consideration of the guests. This was not the standard of a Hilton hotel, won’t come back.

Partner

10/10

Exceptional

22 Jun 2026

Dominic

We got up graded for free when we checked in and we got to use the spa for free for one hour a day,the hotel was located very close to the centre,couldn’t fault it

Partner

8/10

Excellent

19 Jun 2026

Liz

The room was lovely and the staff were helpful. Breakfast wasn't as good as I expected. The hot drinks were below par.

Partner

10/10

Exceptional

19 Jun 2026

lee

Beautiful building in great location, spa, pool and breakfast for a very reasonable price

Partner

8/10

Excellent

16 Jun 2026

D M

Very good breakfasts, some maintenance on wheelchair access lift required but overall the hotel exudes a vg quality feel.

Partner

6/10

Pleasant

15 Jun 2026

Ella

The shower flooded and my partner was ankle deep in water so we each had to have a bath. When the bath water drained it bubbled back up through the drain and brought lots of dirt up with it. Staff weren’t interested in feedback as it seemed they rushed through our checkout. The trip also felt tainted from the start as a guest in front of us while checking in was complaining about cleanliness at the front desk.

Partner

6/10

Pleasant

15 Jun 2026

Marcus

My stay was okay room small and dark bed on the small side for a double.
Ate at the hotel restaurant, had steak frites which was amazing and at a fair price.
Breakfast, again food was top quality. It put me in a great mood all day.

Business

10/10

Exceptional

14 Jun 2026

Gemma

Lovely hotel and breakfast was very nice.
It was a small room which was to be expected
Strangely there was a step up to the bathroom and this had a glow in the dark sign that was annoying at night
A few little bits that could have been better. No plug near the desk to make tea had to use bedside table, door stop needed repairing in bathroom.
But all minor. The spa was a nice addition.
Nice location in Harrogate.

Partner

10/10

Exceptional

13 Jun 2026

Rebecca

Lovely hotel in walking distance to the town. Room clean, only provided with 2 teabags though. Be careful the water is charged at £1.50 if Ur not gold customers. Spa was lovely and relaxing but only have an hour use each day. The hot tub was outside and I didn't use that as the water looked too dirty.
My husband and I stayed but we didn't have breakfast as we thought the price was too much.
Lovely complimentary cookie on arrival.

Partner

10/10

Exceptional

11 Jun 2026

Dawn

The hotel is a lovely location.Harrogate is a lovely town .Not far to walk into town.Lovely and clean good breakfast .We really enjoyed our stay .

10/10

Exceptional

09 Jun 2026

Samantha

Can’t fault anything had a lovely stay even got a upgrade, and the cookies you get when checking in are so good, definitely recommend

Self

10/10

Exceptional

08 Jun 2026

John

My husband and I stay here regularly, everything is always 'spot on', staff are lovely and really organised, nothing is too much trouble.

Partner

10/10

Exceptional

07 Jun 2026

Steven

Check in is quite quick. You get a complementary cookie each in a bag which is a nice touch.
Our room was spacious. It had a fridge in it which was a plus point along with a safe, hair drier, supplemental convector heater, large decent LCD telly a digital alarm clock and a fan.
Internet is free for Hilton honours members.
We found one stained pillow case on arrival but once informed reception they had it quickly changed by staff.
The hotel is close Harrogate centre so it's excellent for a short walk in to town.
Car parking in the hotel car park is £18 a night. If you have a disc zone disc you can park outside on the street for free if you arrive at 3 pm until 9 am next day.
Breakfast is a self serve buffet. It was one of the better ones I've had at hotels and I couldn't really fault it at all.
Spa access is complimentary for hotel guests. You are allowed one hour a day however on both days we were in longer than that and it was fine. I suspect it would only be enforced if it was really busy.
Spa facilities consist of an indoor Jacuzzi which is good for 4 people maybe 6 at a squeeze, and it's nice and hot. Swimming pool was a a decent temperature too and typical hotel size. Sauna was nice and hot and good size. Steam room was also hot and a good size. There was an ice room alcove however the ice machine was u/s at time of visit. There is a hot tub outside too which was a nice additional touch.
I would definitely return to this hotel and would recommend it.

Partner

6/10

Pleasant

07 Jun 2026

Nathan

Got a good deal but the hotel was not great. Quality of breakfast ingredients seemed poor. Worse case 1 small working lift for the whole hotel and it only fits 4 people with luggage. Had to wait about a lot. Overall not great.

Partner

4/10

Poor

04 Jun 2026

Jill

room was very outdated and in need of a lot of TLC. Reception desk was undermanned when a lot of guests were trying to check in.

Partner

6/10

Pleasant

01 Jun 2026

Jessica

Disappointed unfortunately. Blood stain on mattress protector and although the bedroom was large, the furniture was shabby and in need of replacement. The spa area was tired. Some of the grout needs replacing. One member of breakfast staff was really stolen could not even crack a smile. My husband ordered some champagne to the room as a birthday surprise but despite 2 Reminders they still did not bring it. This was probably a nice hotel once unfortunately now not great.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Stuart

Wonderful hotel in an interesting old building full of character and history, however the rooms desperately need air-conditioning installing because our sleep was very poor as the room was very hot, even with the windows open. Appreciate it may not be possible to install proper integrated a/c systems but at least one of those floor standing plug-in units in each room would make a big difference. Something needs doing to account for these modern hotter climates. Otherwise all good and breakfast was excellent.

Partner

8/10

Excellent

30 May 2026

Stephanie

The hotel is ina good location, everything is very walkable, albeit Harrogate is hilly.

We stayed in a King Room, which had lovely space, however we were disappointed how blandly decorated the room was.

The hotel as a whole was lovely, the spa area was a great addition and was perfect for a couple of hours rest after walking around Harrogate. The bar area and patio were also pretty and a great space to reset.

Partner

8/10

Excellent

30 May 2026

Richard

Spa and pool were great and staff very welcoming.

Hotel is very grand and sits in its own grounds which was nice. It was a easy walk into Harrogate to the shops, station or park.

Room was clean and well serviced but whole hotel could do with some TLC. Only one small lift worked all week.

Service at breakfast, bar (food & drinks) was variable. It was sometime necessary to ask for something multiple times, which was a little frustrating.

Great selection at breakfast but please fix the toaster, it was either undercooked or trying to set the place on fire.

Champagne bar is a little misleading as its part of the main restaurant and although we did manage to get a drink there it was clear this was not normal as we were told there was no where to sit, because the restaurant was fully booked (even though there were bar stools) it was only used for serving the main restaurant only.

Partner

6/10

Pleasant

30 May 2026

Alison

+ Rooms was really spacious and clean - bigger than expected and the shower/bathroom was huge - big enough for a bath for sure. Shower was powerful too

- The jacuzzi pool in the spa was grimy (there was a plaster in it) and the rooms were very very hot.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Richard

We had a lovely night at the hotel. Enjoyed drinks in the beautiful bar, a refreshing swim, a comfortable nights sleep and an excellent breakfast. The staff were really friendly, helpful and at the same time very professional.

Partner

6/10

Pleasant

28 May 2026

Damian

This hotel is an iconic landmark in Harrogate so we were excited to stay there, however I found the waiting staff in the bar really quite uninterested in us and the receptionist that I checked out with quite rude. We had booked half board which includes £35 per head for each adult staying at the hotel towards your evening meal. When we checked in we were informed to put all food on our bill and then at checkout it would be deducted by £70.00 this we did but upon checkout I was told that I should have informed the bar staff that we were half board? In the end the receptionist agreed to deduct it but only under duress which she made quite clear. This left a sour taste TBH. On top of that you took the amount that I owed immediately and you still have a pending amount being held on top of this from my bank account which I cannot have access too, this is 6 days later after checkout and even after me calling the hotel to inform them. Are you going to release this money to me or should I charge you interest?

Friends_and_family Family

10/10

Exceptional

25 May 2026

Rosemary

The room was clean. The staff were very helpful and the swimming pool was easy to find in the hotel

Friends

8/10

Excellent

25 May 2026

Neil

Room was very big but dusty and tea and coffee not great. Shower needed to be new as was very rusty.

Partner

8/10

Excellent

24 May 2026

Amanda

There was only one lift to bedrooms in operation, at a very busy weekend!

Partner

4/10

Poor

24 May 2026

Nicola

They like to start building works at 8am on a Saturday morning. Too early... only one lift working so took a while to get to higher floors. Still waiting to understand why they have overcharged me!

Self

2/10

Poor

23 May 2026

Chris

This was my worst stay at a chain hotel in 15 years. On arrival the car park was unavailable due to a lorry blocking the entrance, and it was there for 30 minutes. My room was dated, too hot, and there was a huge loud vent below the window. On check out I asked for a vat receipt and was told it would be emailed to Expedia, that's not legal, if you charge Vat you must provide a receipt at point of sale. Reception went to see her supervisor and came back saying she could not help, at which point I flagged it was illegal, and she went back to the supervisor again, who came out, and I got a receipt in 15 seconds. My impression from this was the supervisor was either not interested or too lazy to actually do her job. Hotel is in a historic building and facilities suffer as a result, ergonomics in particular are a let down

Self

2/10

Poor

23 May 2026

Robert

Hotel was like a building site for the whole of our romantic break. Toymaster 2026 event preparation took over the entire hotel . Also, there was a parking charge of £18/night hidden in the smallprint; nearby street parking only £12 for 24 hours!

Partner

8/10

Excellent

22 May 2026

Paul

Room was good &very clean.
My main criticism was the tidying up from the Toymaster convention left the place looking quite messy & was noisy late into the evening & early the next morning.
Also £18 a night for parking is ridiculously high

Partner

10/10

Exceptional

18 May 2026

Sarah

Massive room, lovely and clean. Comfy beds, super shower. Loads of choice at breakfast and they actually bring a teapot of tea to your table. Such a refreshing change. We will book here again

Friends_and_family Friends

4/10

Poor

17 May 2026

Debbie

The room was ok on arrival if you look past the stains on the carpet and hole in the hand towel. When I opened the hand towel a big clump of dark brown hair fell out of it. Made me feel sick.

Staff were nice. Check in was horrendous with only one person on the desk so a massive queue had formed. They take £100 off your card “in case” you spend anything on your room during your stay. Parking is ridiculous at £18 a night and a tiny car park it’s difficult to find a spot. Preparations for a wedding stopped us using the overflow car park.

Restaurant food was barely ok and very expensive. We were asked if we’d like water for the table then charged £4.50 for the pleasure. Saying that breakfast is wonderful with lots of choice.

The spa treatments were fully booked all weekend due to the wedding but the pool etc was available. Don’t use the lockers. If you’re lucky enough to get into one you won’t be able to use it again to get your belongings back as the locks are dodgy. The reception staff have to come in and smash the door off to get you your things out.

They advertise free WiFi but we could never log on. The TV doesn’t connect either so only the usual channels to watch.

All in all with the tired rooms, poor parking and poor food the stay is overpriced and definitely not a luxury stay. I wouldn’t go back.

Partner

6/10

Pleasant

16 May 2026

David

Nice Victorian building, large clean rooms.

The additional meal package I paid for was rather miss sold in that it was not what we expected. Evening dinner food was very forgettable and not of particularly good quality - a disappointment having paid extra for it. Breakfast was a lot better. In hindsight we would have ate out for dinner as felt conned by the package and food was poor. Dinning room was pleasant.

Family_with_children

10/10

Exceptional

16 May 2026

Andrew

Great hotel nice pool and spa only 5 minutes to shops restaurants and bars

Partner

4/10

Poor

14 May 2026

James

Arrived at hotel to be given a room number 368 that didn’t exist, not a good start after a long journey. Booked in for dinner at hotel restaurant, service was okay but food was disappointing in terms of quantity and not prepared as described by the menu. When this was pointed out to the staff we were told that the menu was changing next week and so this shouldn’t happen again, not good. Our room was very warm, there was no heating on, but when we opened the window to let in some cooler air we realised we were close to the kitchen extract fan pumping out a greasy and unpleasant smell.
Overall very disappointing as we use Hilton Double Tree hotels regularly and this particular hotel was not up to the expected standard I’m afraid.

Partner

6/10

Pleasant

13 May 2026

Paul

Spa was good but very busy. Breakfast was excellent and location wasn’t too bad. Unfortunately there was a gypsy wedding in the hotel during our stay and it was very noisy and there were fights in the bar. Room was good though. Large size and had everything we needed.

Partner

6/10

Pleasant

13 May 2026

Sarah

The stay was average, it was £141.00 on a Monday night for a very small room without breakfast. The person who checked me in was nice, they gave me complimentary cookie which is a nice touch. I asked if there was a robe in the room and they spoke to the person next to her on reception and said not with the room you booked I could have got one for £10 however it was non refundable. The spa was really nice the highlight of the hotel. The hotel itself looks tatty on the outside, it’s ok on the inside nothing as spectacular as the photos look. The rooms themselves were very average. Worn down, cracks and stains. And if someone is in the corridor it’s extremely loud. Someone was on the phone speaking loudly in the other room and could hear everything they were saying plus the person on the phone so there is no soundproofing at all. It was ok for one night stay but not worth the rate I paid. On check out the person that was stood next to the nice lady that checked me in was there. When I checked out she didn’t ask me how my stay was just asked me what my room number was and have a good day, think there could be lots of improvements made to this hotel. The spa was the highlight and nice staff person that checked me in and the

10/10

Exceptional

13 May 2026

Judy

Breakfast was delicious. The jacuzzi was a treat.

10/10

Exceptional

12 May 2026

Julie

A great place to stay all staff are very helpful, rooms clean a bit worn & chipped furniture . But comfy bed & pillow, great bathroom , food fabulous , handy to walk into town center. A straight line once on main road round corner. Highly recommend

6/10

Pleasant

12 May 2026

Jonathan

Just felt like they were trying to screw every penny out of me from the extortionate parking price for overnight parking to paying for water in my room.
The woman in the restaurant at night wouldn't know customer service if it slapped her in the face.vote with feet won't stay again !

Self

10/10

Exceptional

11 May 2026

Azad

Smooth sailing. Great staff. No issues.

Partner

8/10

Excellent

10 May 2026

Alison

The hotel itself was lovely however visitors should be aware the parking was an issue. Spaces hard to find, tight spaces and expensive

Partner

8/10

Excellent

07 May 2026

Iris

Our 2 day stay at the hotel was good .was very clean and staff very nice . We didn't eat there so can't comment on food it's in a great location everything within walking distance . The only downside was having to pay £36 for 2 nights parking within the hotel grounds
A paying customer shouldn't be billed for this and I only found out about this the day before we arrived .

Partner

10/10

Exceptional

05 May 2026

neil

Great hotel

8/10

Excellent

04 May 2026

Linda

At check in last Friday I explained that I had managed to park in the last disabled bay as 2 other vehicles parked there without blue badges. The receptionist just smiled and directed me to the machine to pay for parking. I was surprised at this but paid £54 on my credit card. A little while later I returned to reception to ask for a map of Harrogate and mentioned to the receptionist ( a different girl) that I had to pay to park despite having a blue badge whereupon she told me that I didn’t have to pay ! Furthermore she couldn’t do anything about it as it’s a private company and suggested that I send them an email. I immediately did this but have heard nothing since . Completely unsatisfactory. Incidentally if you’re paying to stay at the hotel I really don’t think that you should be paying at all.

Partner

6/10

Pleasant

04 May 2026

Joanne

A nice looking hotel but rough around the edges.
Only 1 very small, incredibly slow, lift which doesnt cover all floors. This was impossible to use at busy times.
The room was super hot, even with both windows open and radiator off. The fan didnt do much except alleviate the stuffiness.
The spa was nice, but the lockers are stress inducing so you definitely need the spa experience to help you relax after fighting with them.
The bathrooms were 100% designed by men haha
I liked the free cookie when we checked in though.

Partner

6/10

Pleasant

04 May 2026

Stephen

The room was nice but I have never experienced queues quite like it. Huge queue on check in, 20 mins wait. Huge breakfast queue. The car park is ridiculous, very tight spaces which do not accommodate modern cars, it was chaos.

Partner

8/10

Excellent

03 May 2026

Anne

Well- located, large hotel close to town centre. Room was nice, as was bathroom.
Lots of people and popular Spa.

Partner

6/10

Pleasant

03 May 2026

Cindy P F

Unfortunately there were no available connecting rooms requested despite requesting it before our arrival and also arriving early and not checking in till later in the day.

Although we appreciate it is an old building, we were disappointed that it is not very clean as the carpets in the hallway or the rooms did not look vacuumed. When we moved the sofa chairs in the room, we were really disappointed to see the amount of dust at the back of the refrigerator. The dust can also be seen on the remote control of the TV.

10/10

Exceptional

03 May 2026

donna

Beautiful hotel lovely room and very clean we would definitely be visiting this hotel again

Partner

8/10

Excellent

02 May 2026

Christopher

Nice and good value

Self

10/10

Exceptional

27 Apr 2026

Samantha

Food was the best I've tasted in a long time, buffet breakfast was amazing. So much choice and all completely fresh. Staff were superb, couldn't do enough and went above and beyond. Hotel was gorgeous, unfortunately though we never got a chance to go in the pool or spa. Room was nice, nothing special. Downside to the room for us was the bed. It was a very firm mattress so just too hard for us, we didnt sleep great the 3 nights we stayed. However despite the bed we will 100% stay here again just the the fact everything else was amazing.

Partner

10/10

Exceptional

27 Apr 2026

Karen

We didn’t use the spa, the rooms were huge and lovely , the staff were all very pleasant & attentive. Breakfast was absolutely beautiful!
Stunning foyer & grounds.
Other reviews say it’s dated , we agree that some parts are but it certainly won’t affect your stay

Partner

10/10

Exceptional

26 Apr 2026

Lianne

Clean functional room, window locks very old. Comfy bed, pillows way too soft though. Staff professional. Fish n chips very nice.
Cookie on arrival was a nice touch

Partner

10/10

Exceptional

26 Apr 2026

Jonathan

Loved this hotel. One of the better ones I've stayed in recently.

Self

10/10

Exceptional

26 Apr 2026

Suzanna

Excellent staff and breakfast.

Partner

10/10

Exceptional

24 Apr 2026

Arlene

Room was lovely and clean, although quit hot, which is not a bad thing, staff were very helpful and friendly .

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

jason

Pool.was great dissapointung you have to pay.f9r.patking it should.be 8n withbthe cost as its not a cheapmplace to stay

Partner

10/10

Exceptional

21 Apr 2026

Arsalaan

The staff was very welcoming, especially the blonde woman on the front desk. She made our stay very memorable. The hotel itself was aesthetically furbished. Their spa facilities are impressive very modern and very relaxing. Paying for parking was the only issue. Other than that what a wonderful stay. Thank you

Partner

8/10

Excellent

19 Apr 2026

Philip

Had a great overnight stay. The smallest rooms (\"Cozy Double\") are still a good size, and with spa access from 7am - 9pm, great value. Friendly staff, clean room with lots of sun and a big bathroom with large walk-in shower, wonderful spa facilties, and very close to the town centre.

Just a few snagging points to mention.

* Car parking. I'm sure this has rocketed since we last visited in December. It costs £18 per day to park in the hotel car park - as a hotel guest! Sure, it might be more expensive in the town centre, but I am not a shopper - I am staying at the hotel. If you are coming by car, you'll need to factor in this significant and disproportionate cost.
* Half of the channels on the TV didn't work.
* Check-out time is 11am, and the key card will stop working at 11:01am. It costs £30/hour you stay over this. Fair enough perhaps, but bear it in mind if you lose track of time in the spa :)

Great hotel. But don't forget to add £18/day to your costs!

Partner

4/10

Poor

19 Apr 2026

James

Should be noted that spa access is restricted to one hour per day for residents. Priority is given to those who are having ‘experience days’ or the like. Funnily enough there was no option for this as hotel guests and we were not allowed use of robes or slippers. This wouldn’t be so much of issue if it weren’t incredibly slippy around the pool area for obvious reasons and that 95% of the spa users had been provided all this clobber. Makes you feel a bit uncomfortable sat around on wicker furniture in just your bathing gear and a towel that couldn’t mop up a shot glass. King sized room was a decent layout but partner had a severe reaction to the feathered bedding so be aware if you have allergies.

Partner

6/10

Pleasant

13 Apr 2026

Angela

The spa wasn’t relaxing as people were vaping in the hot tub !

Partner

6/10

Pleasant

12 Apr 2026

Dwight

Staff were excellent. We were offered a free room upgrade, but it was really small. The room smelt as if drains were blocked, and the shower didn't drain quickly. It was extremely hot throughout the night. The gym facility was in excellent condition. Sadly we never experienced the spa.

Partner

4/10

Poor

09 Apr 2026

Samantha

Me and my partner booked a two night stay for a special birthday, we decided to book what we thought to be a posh hotel and pay a little bit more unfortunately there was nothing posh about it just the prices. We arrived and the front of house staff all seemed lovely. We were given the keys to our room and on entering it was the most bleak depressing grey room I’d ever stayed in it was shabby nothing matched and it was in no state to be let out especially not at near enough £400 for 2 nights the window had a massive gap in it and was hanging out which we did complain about because it was a danger and I thought it was going to fall out it was noisy and cold with the wind blowing in the first night they had put filler in it by the second night. The tea tray had 2 teabags on it so one each you would expect a decent tea tray in the Hilton. Hardly any channels worked on the tv and to be honest the less time spent in that room the better. We had booked breakfast and evening meal the evening meal on the first night was absolutely rubbish I ordered a pasta dish it just looked like a plain bowl of pasta with 2 prawns chucked in then they added charges at end for a meal we had already paid for so felt pressured to pay it even though we didn’t even use the £35 allowance they also added onto a bottle of £4.50 water the woman at dinner was pushy and rude we didn’t return the second night. The only decent thing was the breakfast. But from our experience rooms and building need overhauling.

Partner

6/10

Pleasant

07 Apr 2026

Louise

Hotel was lovely very grand inside
The only problem was the room
Was so hot we wasn’t able to turn the heating down so we had to have a fan on all night

Partner

10/10

Exceptional

06 Apr 2026

Tony

Loved yet another stay at this lovely hotel.
Great location
Great leisure club and staff are fantastic
Result enjoyed our stay

Partner

10/10

Exceptional

05 Apr 2026

Christopher

Excellent hotel, brilliant staff and super room. Breakfastgreat too, BUT lift to 5th floor not working. A minor inconvenience.
Will be back to stay again.

Partner

8/10

Excellent

05 Apr 2026

Julie

Ideal location the food was really nice and staff very pleasant but price for parking was unjustified

Partner

8/10

Excellent

05 Apr 2026

Frank

Nice cosy, clean room robes for the spa only available in premium, rooms though. It was very noisy in our room on the first floor as we were near the function room. I was very disapointed as you have to pay £18.00 a night for parking which was not mentioned on Hotels.com.

Partner

8/10

Excellent

04 Apr 2026

Warren

Breakfast was a good selection and plenty of food was on the buffet. Room was very spacious and well appointed. Staff were friendly and polite. Spa access has an hour time limit which makes you feel rushed!

Partner

10/10

Exceptional

04 Apr 2026

Kathleen

Didn’t have breakfast spa was nice

10/10

Exceptional

02 Apr 2026

Lynne

We were given an upgraded room which was lovely. The staff were great.

Gym was good. I didn't realise that spa was only one hour of access a day but it was enough for us. Children can use the pool 7am to 9am and 4pm to 6pm so if you want a lane swim, best to avoid those times.

Really lovely hotel.

Partner

8/10

Excellent

31 Mar 2026

Julie

Large rooms, clean hotel, spa changing rooms need attention and around the pool is very slippy.

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