Name: Swissotel Tallinn
Address: Tornimae Street, 3, Tallinn, 10145, EE

10/10

Exceptional

06 Aug 2026

Alasdair

Great location and room specs, especially in the is part of Europe. The fabric is showing some signs of wear and tear which needs a little attention.

Cleaning is excellent. Will return.

8/10

Excellent

04 Aug 2026

Cassandra

Wonderful hotel. We were ungraded which was lovely. The majority of our stay was excellent and would mean we would recommend the hotel to others.
Two issues - breakfast started 7am and we needed to leave before that time for our ferry. No alternative. We’d paid for breakfast.
Second - We had booked the Michelin star restaurant within the building for dinner. This restaurant was advertised at breakfast on the same day. We had communication about the upcoming visit and were excited. On arrival, we found out that the restaurant had closed down that day. No one communicated that with us before. We had food in the bar on inappropriate sized tables. We raised this at checkout and the person didn’t know about the restaurant and was quite dismissive.

10/10

Exceptional

03 Aug 2026

Asha Mandira

Spacious, clean room with great views. Tasty breakfast with a good spread for pescatarians including made-tp-order omelettes and avocado toast. Location ideal for explorating on foot - short, easy walk into the Old Town, and plenty of local amenities nearby. Friendly and accommodating staff too. The gym is well equipped and clean. Be mindful it costs €15pp to use the pool/sauna which isn't mentioned on the listing.

10/10

Exceptional

27 Jul 2026

Charles

All I can say is wow what a wonderful place. The view was absolutely incredible in our room. The bathroom was so nice. The staff was super friendly and nice. The breakfast was unbelievable. I would stay there again in a heartbeat. If I could, I would live there. And my fiancé had such a wonderful time. Very very cool place. Thank you to the wonderful staff.

10/10

Exceptional

25 Jul 2026

Gemma

Lovely spacious rooms, friendly and helpful staff and a fantastic breakfast.

10/10

Exceptional

23 Jul 2026

gabriela

A+

Friends_and_family Friends

8/10

Excellent

23 Jul 2026

Abdul Rahman

There is extra charge for the pool. A little bit distant from old town for a walk. Would not go back because of the location.

10/10

Exceptional

20 Jul 2026

Dhiraj

Conventionally located, with a supermarket just across the road. Accessible to both the old town and the new developments of the Hoffmanni area. Great views over the surrounding areas from the large windows

Partner

10/10

Exceptional

06 Jul 2026

Jaime

We got complementary access to the SPA and it saved our lives!

8/10

Excellent

06 Jul 2026

Hansol

The hotel was easy to get to from airport and old town. Staffs were friendly and helpful. Room was spacious and view was great. Would love to come back if I visit Tallinn again.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Matthew

They need a separate concierge reception is overrun with people making complicated requests.
Checking in and out takes a while.

Self

10/10

Exceptional

02 Jul 2026

Carlos

The hotel is fantastic, the staff are friendly and helpful. The room was in great condition, bathroom was spacious, and the buffet breakfast is highly recommended.

Self

10/10

Exceptional

28 Jun 2026

Lilya

All was perfect, location is good to explore old town

Partner

10/10

Exceptional

11 Jun 2026

SHARON

This is a beautiful hotel, with a lovely room and delicious breakfast. Modern, new and clean. Friendly staff.

Partner

10/10

Exceptional

01 Jun 2026

Brian

Our room was large with an excellent view towards 'Old Town'. The staff responded quickly to a couple of requests for service. The breakfast is EXCELLENT, with a full range of choices. We did a 'couples massage' that included lunch on the top floor, with a wonderful view of the harbour.

Partner

10/10

Exceptional

31 May 2026

Andrew

Room was beautiful and the pool was great!

Family_with_children

10/10

Exceptional

20 May 2026

Susanne

Breakfast was excellent! Great variety, fresh.

Family_with_children

10/10

Exceptional

08 May 2026

Elizabeth

Everything was wonderful: lovely service, delicious food, enjoyable & clean spa, and perfectly adequate rooms. We had a fabulous 4 night stay here as a perfect base to explore Tallinn.

10/10

Exceptional

06 May 2026

Basil

We were warmly received and the staff promised us some special surprise which turned out to be wonderful cake and card for my wife birthday.
The hotel is well located our room clean and spacious.
Breakfast was delicious with almost every variety catered for.
Overall an excellent stay and a huge thanks to the reception team

Partner

10/10

Exceptional

05 May 2026

Lucia

Very good

10/10

Exceptional

10 Apr 2026

Abby

Staff were friendly and helpful, breakfast was amazing, room was spacious and clean

Partner

10/10

Exceptional

03 Apr 2026

Doneshia A Gordon

Central, clean, gorgeous rooms, excellent shower and bath.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Pernille

Lovely experience overall. Enjoyed the sky bar

Partner

8/10

Excellent

17 Mar 2026

Paul

Nice sauna, steam room and pool. Room was okay but bed was hard and bathroom configuration made it hard to use toilet. No plug for hairdryer in the bathroom. Restaurant was closed on rooftop, bar was open with minimum menu and was very expensive. Lack of ambience in bar on top floor

Partner

10/10

Exceptional

08 Mar 2026

Ellen

Very pleasant stay, nice spa, breakfast, rooms.Konstantin at receptions very nice polite and professional. Thank you all

Partner

10/10

Exceptional

07 Mar 2026

Maido

Don’t want to tell!

Self

10/10

Exceptional

24 Feb 2026

Marko

Yes

10/10

Exceptional

21 Feb 2026

Aiden

Lovely hotel in a great location!

8/10

Excellent

27 Jan 2026

Alexandra

Everything was okay. Staff in SPA wasn’t

10/10

Exceptional

22 Jan 2026

Brandon

Great location super spacious and very clean

10/10

Exceptional

16 Jan 2026

RUMI

The male staff member at the front desk was extremely kind and courteous. Thank you. The room was clean and well maintained, and we felt very comfortable throughout our stay. Also beautiful view.

Family

10/10

Exceptional

06 Jan 2026

FIONA

Excellent. Great staff, good standard 5 star hotel.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Terri Ann

Perfect stay in an ideal location for everything. Staff were very helpful although we did get given the wrong information about their New Year’s Eve celebrations but it may have been more of a language barrier. Overall would definitely recommend this hotel.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Thomas

Breakfast had lots of choices, but everything was extremely bland and tasteless

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Chandanie

Love the location

Leisure Self

10/10

Exceptional

01 Jan 2026

Aaron James

Excellent view from the hotel room, nice facilities

Leisure Partner

10/10

Exceptional

27 Dec 2025

Bobby Jay

I stayed at the Swissôtel for two weeks. Everything from the staff, room, breakfast, gym, spa, and fine dining were flawless. This was my second time staying at the Swissôtel for weeks on end. I will keep returning.

Leisure Self

10/10

Exceptional

26 Dec 2025

David

Great facilities good sized clean room, massive bath, great spa and delicious breakfast 5 stars from me!

10/10

Exceptional

25 Dec 2025

Claudia

The breakfast was nice but room service wasn't available at other times that I wanted. The room was great value for money. The housekeeping was a little bit slack but the room was clean and we enjoyed our stay.

Leisure Partner

8/10

Excellent

23 Dec 2025

Sinead

Helpful front of house staff

Leisure Partner

10/10

Exceptional

11 Dec 2025

Christopher

We didnt eat breakfast.

Leisure Partner

8/10

Excellent

11 Dec 2025

Avaani Kaur

Lovely big room, lovely view and rooftop bar

Leisure Partner

6/10

Pleasant

07 Dec 2025

Laura

This hotel does not live up to a five star standard. The foyer and overall ambience are great but a lot of improvements are needed. The rooms seems great surface level but staying in them you realise they are very dated. Lots of scuffs on the furniture, bathtub and water damage and marks. Only one usb port near the television in a slow and ancient device that includes an iPod player. Can't stream on the television. Spa is very different from advertised. You cannot see the city views from the swimming pool windows like at The Shard as there are grates blocking it. Spa was a bit dirty and grotty and very overcrowded. Just a small sauna and steam room next to pool. Women's changing rooms was flooded with inch deep water when I raised concerns on hygiene and safety they weren't bothered. Requested for my room to be cleaned twice and out for many hours and was never cleaned. Breakfast was fantastic first day and then following days seemed very understaffed and unorganised the staff seemed under a lot of pressure and they were very nice and so I felt sorry for them. Location is great. Horisont restaurant had no atmosphere so we went to the bar adjacent for food and champagne and it was very nice. I think they just need to update the rooms, make the spa better and hire more staff then it would be very excellent indeed.

10/10

Exceptional

05 Dec 2025

Derek John

Excellent service, staff and cleanliness. Top marks to Swissotel. Highly recommended.

Business Self

10/10

Exceptional

05 Dec 2025

Lee

Housekeeping and upkeep of the property was second to none. Remarkable resturant in homely settings on the 30th floor, and Spa access at a reasonable price also. Second visit to this Swissôtel, and cannot recommend highly enough.

Staff deserve praise for their professionalism and welcoming attitude to their guests.

Leisure Self

10/10

Exceptional

03 Dec 2025

James

Breakfast was great, except for waiting time to getting an omelette! Unfortunately, only one person preparing, not good ... when busy... Please note\" the two young Black Ladies, were excellent at their job. Always... ready with great service/smiling attitude! Thanks...

10/10

Exceptional

30 Nov 2025

Lana

Quality/price ratio is very good. You get your money worth. Relatively to the other hotels, it's about average in terms the price and yet you get a luxurious experience. Their restaurant, bar, and masseuses although are expensive but also worth every penny.

Business_and_leisure Partner

10/10

Exceptional

10 Nov 2025

Ephraim

Thee hotel was as advertised. Great stay

Leisure Self

8/10

Excellent

30 Oct 2025

Michael

Everything was good

Business

10/10

Exceptional

25 Oct 2025

Miriam

Spectacular customer service.

Business_and_leisure Family_with_children

4/10

Poor

15 Oct 2025

VICTOR

I normally don’t write reviews about hotels I say at, but this time I have to review the Swiss in Tallinn because the unexpected mixed experience. Hotel staff is friendly and helpful, the hotel was clean and tidy, but…cold. The room temperature was absolutely reminding of a cheap hostel, and there was nothing to be done about it, I turned the heat up to the maximum but it stayed the same. Secondly, the “spirit” or “feel” of a high class five star hotel was missing. I have been warned several times at the check in that “breakfast is not included”, which I acknowledged and confirmed I will pay for. In fact, the front desk blocked a deposit on my credit card for incidentals. Next morning, I had to spend 5 minutes at the door to the breakfast room, because the host there wouldn’t let me in until he made sure I actually PAID 28 Euro, in front of him. I told him I will charge it to my room but he was adamant “cash or card”. That was absolutely embarrassing and unexpected from a 5 star hotel. The problem was that the next morning the situation repeated itself (with a different host) , but I made a point of not paying for it and insisting to have that charged to my room. The process took so long that a 10-15 guests queue was formed. Incredibly embarrassing. Same kind of issues were also present at the spa: the host agreed to supply me with a robe, a towel and slippers only after a very insistent request on my end - I was told that I should come down already prepared and with the

10/10

Exceptional

09 Oct 2025

Arlyn

One of our fave hotels . Lovely room with a great view (harbour ) from top floor . We enjoyed the decent size indoor pool with spa . Very accessible to the Old Town

Partner

10/10

Exceptional

04 Oct 2025

Verified traveler

This is an outstanding hotel in every way possible. Modern clean great staff nice area the food everything. Would stay again highly recommend.

Leisure Partner

4/10

Poor

23 Sep 2025

Maria

There was constant noise all night long, it was very difficult to sleep. The noise came from heating and AC . I would not recomend this hotel.

6/10

Pleasant

20 Sep 2025

Eduard

Sadly this was a let down as the property is not delivering for a 5 stars establishment. The SPA area, depending on your booking it may not be included, yet, the facilities are very small with limited space.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Dawn Marie

Beautiful Spa and pool. The gym was very well equipped.
All staff were professional but with a lovely natural and friendly manner.
As for the breakfast….the most amazing breakfast selection we have ever had during a hotel stay.
We’d without a doubt stay again and recommend it highly to anyone considering Swissotel Tallinn.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Iain

Very comfortable (apart from emergency exit sign in room which was too bright all night and had to be covered by a coat!) staff were very helpful

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Malcolm

Breakfast is great. Room is spacious. Gym and spa is excellent. Everything is within walking distance. Top floor bar has excellent views.

Leisure Partner

10/10

Exceptional

28 Aug 2025

John

Excellent. Sorry you were told that I had a complaint. That was supposed to be directed at Baltic airways who were unpleasant to deal with.

Leisure Family

8/10

Excellent

27 Aug 2025

Boris

N/a

Leisure Family

10/10

Exceptional

27 Aug 2025

Pauline

Fabulous

We spent 4 nights here and were fortunate enough to be upgraded to a harbour view room. It was very comfortable and clean. We had a lovely big bed, nice bathroom. Everything was good.
It was my husband’s birthday & Constantine organised a delicious surprise cake to be delivered to the room.

Friends_and_family Friends

10/10

Exceptional

26 Aug 2025

Shin

Room was extremely comfortable and facilities were wonderful. The location is walkable to old town and shopping areas and has easy access to the port of Tallinn. The breakfast is also very good and has a lot of variety.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Vladimir

Good choice for stay in Tallin

Close to the Old Town, with modern amenities, mint condition, generous space

Partner

10/10

Exceptional

12 Aug 2025

mason

The absolute best hotel and stay and staff experience I’ve ever had

Business_and_leisure Self

10/10

Exceptional

10 Aug 2025

Greg

Excellent staff and facilities.

Leisure Partner

10/10

Exceptional

09 Aug 2025

Michael

Beautiful and comfortable room. Great staff and service. Wonderful breakfast .

Leisure Partner

4/10

Poor

04 Aug 2025

Jeffrey

Uncomfortable, Terrible A/C, Definitely Not 5-Star

We were excited for our stay, but this was easily the most disappointing hotel of our entire trip,and we expected it to be the best.

The room temperature never dropped below 24.5°C, even overnight. That’s well above the healthy sleep range (15.5–19.5°C) and made for a hot, restless, and uncomfortable couple of nights. Climate control at this level should be a given, not an afterthought. When I asked about it, the staff offered excuses, but the reality is that every other hotel and Airbnb we stayed at across the Baltics was significantly more comfortable. Our next stop was a three-star hotel, and it was far better.

Housekeeping also failed to meet expectations. We were out for the entire day, and we did not leave the “do not disturb” sign on the door. Yet no one cleaned our room, and someone only knocked around 16:30 after we had already returned. That is simply not acceptable at any level, let alone five-star.

The only bright spot was Mark, who kindly brought us a mattress pad and extra pillows when we asked about the pillow menu. The mattress was very firm, and the pad made a noticeable difference. Mark was friendly and helpful—but I also noticed the mattress pad was badly stained when helping him set it up. Still, he was the only person who showed any effort to make our stay more comfortable.

Also worth noting: if you value bathroom privacy, this hotel is not for you. The toilet and shower area is separated by frosted glass, not a real wall, meaning you can see the pers

Business Partner

10/10

Exceptional

21 Jul 2025

Brendan

Checkin and breakfast staff were very nice.
Room was perfect.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Jerry

Great views of Tallinn. Well done sleek hotel.

Business_and_leisure Partner

10/10

Exceptional

18 Jul 2025

Nikolay

Konstantin was most helpful

Business_and_leisure Family_with_children

10/10

Exceptional

18 Jul 2025

Helen

Excellent breakfast, large rooms and great view from my 23rd floor room.

Leisure Self

6/10

Pleasant

14 Jul 2025

Diego

The rooms are tired and the led lighting is worn out. Dents and scratches from heavy use. Wouldn’t give it a 9 practical. I would say a solid average.
The spa steam sauna was not working and the pool was cloudy. Didn’t seem it had been kept properly. Entered and left the spa. It was very disappointing and the reason I booked here.
Bed was good and bathroom was large.

Leisure Partner

6/10

Pleasant

12 Jul 2025

Verified traveler

Try somewhere else

Discovered there’s no shower gel when taking a shower, air con noisy so has to be off. You have to pay €15 a day to use the spa. Don’t bother it’s small, when I went it was full of rowdy kids ruining any ambience. Staff at rooftop bar unfriendly

Self

10/10

Exceptional

09 Jul 2025

Verified traveler

Lovely hotel 15 minute walk from the old town. Very nice rooms and friendly staff. We don’t normally eat in the hotel but the Bar food was excellent.

Partner

8/10

Excellent

08 Jul 2025

Mladen

Central Location, Nice room, Hard to find cheap parking around if with car. Hotel staff are friendly and professional.

Leisure Family

10/10

Exceptional

04 Jul 2025

Hassan

Good

Leisure Partner

8/10

Excellent

30 Jun 2025

Piret

The room looked old and the bathroom was weirdly set up. I ran into the glass door. Breakfast was meh. Very nice staff. But won’t stay here again.

Leisure Self

10/10

Exceptional

25 Jun 2025

Shane

Fabulous in Tallinn

Fabulous hotel and staff.Cool decor.Excellent fusion cuisine in sky bar

Partner

10/10

Exceptional

20 Jun 2025

Ian

Lovely hotel 15 min walk from old town. The staff we extremely helpful, had an issue with the air on and they immediately changed our room. The food in the bar was excellent and staff very friendly. A great stay

Partner

10/10

Exceptional

07 Jun 2025

Raissa

Very pleasant stay!

10/10

Exceptional

30 May 2025

Ziad

Clean large rooms and conformable bed. Nice gym and large breakfast area with excellent breakfast. I would stay there again. The views from from hotel are amazing especially the 30th floor restaurant. Close to old town.

Leisure Self

10/10

Exceptional

30 May 2025

David

A very nice modern hotel, conveniently located about 3/4 mile from the Ferry terminal, right on the tram route and an easy walk to the old town. A very nice spa facility with a sauna overlooking the city. Harbor views are beautiful, especially from the upper floors,

Business Self

10/10

Exceptional

15 May 2025

Natalja

Everything was good

Leisure Self

8/10

Excellent

10 May 2025

Jeff

Good hotel with good dining option

Business Self

8/10

Excellent

07 May 2025

SEI HEE

Good place to stay.
Located in the downtown though only 5min walk to the station and old town.
Recommended.

Business_and_leisure Self

10/10

Exceptional

28 Apr 2025

Stewart

Perfect

Fantastic hotel, clean, new, modern and spacious rooms. Fantastic location and views across Tallinn. Taxi to the airport was €10.50 (April 2025 @ 0600 in the morning).

Business

10/10

Exceptional

24 Apr 2025

Mohammed

Good hotel to stay

Leisure Family

10/10

Exceptional

20 Apr 2025

George

A shame the pool and sauna weren’t included in the price.

Business Self

10/10

Exceptional

25 Mar 2025

William

Top class hotel - genuinely one of the finest I’ve ever stayed in. Highly recommended.

Leisure Self

10/10

Exceptional

17 Mar 2025

Søren

Really nice rooms and restaurent was good

Business

10/10

Exceptional

14 Mar 2025

Heli

Very clean and comfortable room with the sea view. Friendly and professional reception staff, walkable distance to local restaurants, cafes and shopping centres. Safe area with good public transport. We will book again.

Leisure Partner

10/10

Exceptional

13 Mar 2025

Ray

Excellent value for a luxurious stay.

10/10

Exceptional

13 Mar 2025

Ziad

good value

10/10

Exceptional

04 Mar 2025

Sergejs

Third time stay. Always a great experience. We were fortunate enough to be assigned a high-floor room, offering breathtaking harbour city view. We would highly recommend requesting a high-floor room if possible. The added benefit of the view alone made the stay exceptional. And ask for bath, not shower.

Leisure Partner

6/10

Pleasant

20 Feb 2025

Katrin

Normal but nothing extra

It is an ok hotel. The fact that you need to pay additional for the spa is weird, especially for a 5 star hotel…
The breakfast is nice, with good variety of healthy options.

Business

10/10

Exceptional

13 Feb 2025

Ved

Excellent overall experience

Leisure Partner

10/10

Exceptional

27 Jan 2025

Katharine Elizabeth

Exceptional hotel, with friendly and efficient staff. Lovley bar with a smoking room.

Leisure

10/10

Exceptional

11 Jan 2025

Amanda

Good for a romantic scape

Amazing spa and bar, my husband and I spent a romantic days here.

Partner

10/10

Exceptional

08 Jan 2025

Yvonne

Second time in Tallinn. Swiss Hotel fantastic. Food fantastic. Staff very professional.

Partner

10/10

Exceptional

04 Jan 2025

Geraldine

Efficient check in helpful and friendly staff. Very clean spacious room. Beautiful bathroom. Very nice breakfast with numerous delicious options. Very nice decor. Delicious cocktail in 30th floor bar

Partner