Name: Tallink City
Address: A. Laikmaa, 5, Tallinn, 10145, EE

8/10

Excellent

23 Jul 2026

Zorana

Excellent location, great hotel but staff really need to go on a course and be taught about what customer service means, very grim lot everywhere partucularly at reception.

10/10

Exceptional

03 Jul 2026

Louise

Salle de lavage et repassage tellement pratique!

Partner

8/10

Excellent

28 Jun 2026

Adriana

Overall, we had a very good stay. The hotel was exceptionally clean, well maintained, and in a great location, within walking distance of the Old Town while being in a quieter area. There are plenty of restaurants, shops, and a large mall next door. We felt safe throughout our stay.

The only area that could be improved is how security staff interact with guests. One evening, my son and I went downstairs to see if the sauna was open and spent less than two minutes looking around the gym and other public amenities. As we returned upstairs, a security guard immediately asked, \"What were you guys doing down there?\" and followed us to the elevator. The next day, another guard asked my husband to prove he was staying at the hotel while he was working in the lobby. I appreciate that the hotel takes security seriously, but a friendlier, more welcoming approach would make a big difference.

The extra bed is really a fold-out sofa, and ours would not stay fully extended because the bottom kept collapsing. Also, be aware that the spa and sauna require an additional fee. We only discovered this during our stay, so clearer communication about these extra charges at check-in would be helpful. Also, the room curtains do not block out the sun completely, so it was hard to sleep with lots of light in the room at 4am.

The bathroom is not very big, but it was definitely clean and functioning.

Despite these minor issues, our stay was fine.

Family

10/10

Exceptional

25 Jun 2026

William

Ideally located with short walks to the old town and ferry terminal

Partner

10/10

Exceptional

24 Jun 2026

Rob

Great location - walk to old town, shopping and food court directly across the street. Bus and tram directly outside the door. Friendly staff available all the time. We had a suite, very spacious. Bed was great. 2 tv. Would definitely stay here again!!!

Partner

8/10

Excellent

20 Jun 2026

Nathalie

Great location, great room and very clean.

6/10

Pleasant

13 May 2026

Marina

They clean rooms once in three days.
I think they should clean rooms every day.

8/10

Excellent

03 May 2026

Dave

I had two problems with the hotel, but only one is easily solved. There was no chair in the room, just an upholstered cube. After being on my laptop for about 20 to 30 minutes my back was really painful. I asked for a chair with a back and they brought one up from the dining room. That worked like a charm and even after an hour and a half my back didn't hurt. The other problem will require some construction on the hotel's part. I am a solo senior traveler and going up the steps one at a time with two bags, o e fairly large and more bulky than heavy was not fun. There are NO ramps up to the front entrance level. If this hotel was in the States, the state, feds, and ambulance chair lawyers would be all over them. That is the only keeping me from giving them a solid 5.

Self

10/10

Exceptional

22 Apr 2026

Gary

Great location near Old Town, tram stations, shopping, restaurants. Very helpful.staff
Breakfast is great

Family

10/10

Exceptional

21 Mar 2026

David

Good except bathroom needs improvement. No ventilation.

Partner

10/10

Exceptional

02 Mar 2026

David

Really comfortable bed.. Nice Bar.. Pleasant Staff

Friends_and_family Family

4/10

Poor

24 Feb 2026

Rudy

Cold room.

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Ashish

Great location

Partner

10/10

Exceptional

13 Dec 2025

jacqueline

Super easy check in. Room was super comfortable. Bed was amazingly comfortable. In fact, they offer several pillow types to meet your sleeping needs. ⭐️⭐️⭐️⭐️⭐️

Leisure Partner

10/10

Exceptional

06 Dec 2025

Gary

All good

10/10

Exceptional

26 Oct 2025

David

Good option for business travellers in Tallinn.

Business Self

8/10

Excellent

09 Oct 2025

Rozina

Clean

Leisure Friends

10/10

Exceptional

21 Aug 2025

rogelio

It's a beautiful hotel and the staff is very attentive and friendly. Highly recommend

Leisure Self

4/10

Poor

19 Aug 2025

Janet

Disappointing

Good location for old town and port. Was informed restaurant would be closed , when we arrived tired and with mobility issues meaning we had to arrange somewhere for dinner (recommend Belgian restaurant near Hotel).
No coffee/milk, though reception provided once we asked. Bed sheets and loose mattress topper kept moving. Staff not particularly helpful especially in bar. Breakfast was good. Doesn’t compare with the other Scandinavian hotels we used on this trip.

Partner

8/10

Excellent

17 Aug 2025

Marie

Hotel seems nice in general. Location is good. Room is very small. Elevators are very small. Staff is nice.

Leisure Family

10/10

Exceptional

07 Aug 2025

Melanie

Great hotel

Great hotel near to the old town. Clean and friendly with comfy rooms.

Friends_and_family Friends

6/10

Pleasant

06 Aug 2025

Erik

Very clean, great area, rooms a bit small, couldn’t swing a cat. Ok if travelling w minimal luggage. Nordic hotel across street has larger , modern rooms, free Saun is big bonus.

Leisure Partner

8/10

Excellent

10 Jul 2025

Pia

It was close to everything we needed. Solid hotel. Great breakfast. Easy in and out for everything.

Leisure Partner

8/10

Excellent

01 Jul 2025

Pia

Good location. Decent hotel. Near Viru Keskus. Easy to get to Vanalinn.

10/10

Exceptional

25 Jun 2025

Karmo

Reception staff was very polite and the room perfect

Self

10/10

Exceptional

17 Jun 2025

Alfie

Brilliant hotel in the centre of tallinn, clean, friendly staff and a great bar!

Friends_and_family Friends

10/10

Exceptional

06 Jun 2025

Elizabeth

Beautiful large room (though we did get upgraded). Nice spacious bathroom with shampoo AND conditioner/lotion. Nice lobby. Walking distance to great things to do - and tram and bus stops right there

Leisure

8/10

Excellent

30 May 2025

Joseph

Rooms and elevators are a bit small but location is great and hotel relatively new.

Leisure Family

8/10

Excellent

25 May 2025

Juha

Amazing room but anything is extra $$$

6/10

Pleasant

03 Mar 2025

Christopher

Basic. Lacks facilities it lists.

Average stay.
Hotel looks very nice from outside and reception but thats about it. Rooms and everything inside is sun basic.
Suprisingly the hotel doesnt have a gym which is v basic.
It is listed as having a spa but DOES NOT have a spa.
If i knew this i definitely wouldnt habe booked it. This is fraud and false advertising.
Better value around for similar price. Ie Raddisson Collections

Business

10/10

Exceptional

06 Feb 2025

Matthew

One night in Tallinn

Really enjoyed my stay. I arrived at midday and just wanted to leave my bags to explore the city. The kind receptionist checked without me asking and a room was ready. Great location for the old town and ferry terminal. Very good breakfast options. Well worth the money paid.

Self

6/10

Pleasant

28 Dec 2024

Oleksandr

All was good except parking. There was no free parking there, it was very expensive, like $30 per night

Leisure Family

10/10

Exceptional

28 Dec 2024

Jamieann

Our stay was perfect❤️

Leisure Partner

8/10

Excellent

25 Dec 2024

Chelsea

Beautiful hotel in a lovely location. Rooms are spacious and comfortable. However, each person was only given one pillow. There was a sign to get more pillows however once you call to get them it is 5 euro for delivery- and they told me I wouldn't pick up. Please advertise that more pillows cost money. But also consider giving 2 pillows per person. Otherwise very lovely stay.

Family_with_children

10/10

Exceptional

24 Dec 2024

Rebecca

Everything was perfect

Leisure Family

10/10

Exceptional

23 Sep 2024

James

Great location and a very nice stay!

10/10

Exceptional

19 Sep 2024

deborah

I stayed there mostly with my group but I arrived a day early. It was a very very nice hotel. It had enough space in the room. It seemed very clean. It was very convenient especially after the tour group caught up with me. The breakfast at the hotel was nice. I ate two meals for dinner there and both were excellent.

Leisure Self

8/10

Excellent

14 Sep 2024

D C

1 night stop

1 night stay before flight back home. Part of a chain (I think linked to the ferry service?), I stayed in one in Riga earlier in the week. Big hotel, free breakfast. Slight issue with the mattress on the bed in that it kept sliding off, but not uncomfortable! Good value for money. This part of the city, Rothemann quarter, tram network and streets are being renovated at the moment, when it is done access and environment will be much nicer. Edge of the old town is 5 minutes away. Train and bus stations around a 20 minute walk. Close to tram stop for Kadriorg although the walk out there inland or via the beach & Russalka monument is pleasant if you have time. Would stay again.

Self

8/10

Excellent

03 Sep 2024

Jana

Easy to get to, central location. Size of the room is quite small though. Room amenities are pretty basic. Otherwise it is ok.

Leisure Self

10/10

Exceptional

26 Aug 2024

Wanetta

Staff were so helpful and friendly

10/10

Exceptional

19 Aug 2024

Ian

Great new modern hotel minutes from Old Town

Great new modern hotel only minutes outside of the Old Town. We had a nice family-size room that met our needs. There was road construction in front of the building; looks like it is nearly completed. But we didn't hear any noise from it. Staff were friendly; but gave us incorrect information on how to take transit to the beach.

Friends_and_family Family

10/10

Exceptional

15 Aug 2024

Todd

There is road construction in front. But it didn't really inconvenience us. And was still quiet and clean inside.

Leisure Partner

6/10

Pleasant

11 Aug 2024

Verified traveler

Small problems create a big difference

Hi.
My card was declined when paying for room. My card was accepted anywhere else in Tallinn except this hotel, even in hotel's own bar. The reception staff did not help me with this problem by checking the machine and I was forced to use my emergency cash for the payment. Not my type of service as I am sure it was the payment terminal's problem.

Bar staff was friendly and helpful.
Room was tidy and sleeping there was peaceful and refreshing.
There was a water boiler with two bags of tea. As a coffee drinker it was sad to see no instant coffee bags. They cost a cent but make the day much better. For a 100€ room I expect to get that, especially since there are so many tourists from Finland who famously drink the most coffee in the world per capita. What gives?

When I returned my keycard the receptionist only opened their mouth when asking for minibar use. No greeting, no thank you please come again. This and the previous problem with card payment begs a question:
Is your hotel living in a world where Soviet service still exists? Where receptionist doesn't need to know how to serve customers? You do understand customer service is everything in hotel business?

This was my first hotel experience in your company. These complaints I have are small but they make a difference and I presume my bank card (and my money) are more welcome in some other hotel in the beautiful city of Tallinn.

You can thank the cleaning staff and bar staff. They succeeded in their work.

Self

4/10

Poor

11 Aug 2024

Farhad

I travel extensively and have stayed in numerous hotels worldwide, but I’ve never encountered anything like this before. I called the reception to request a standard room cleaning, including fresh bed sheets. To my surprise, I was informed that this would incur an additional charge. Shocked, I declined the service.

The room lacked basic amenities, such as an iron and ironing board. There were only two tea bags, with no coffee or other refreshments available. Additionally, there was only one pillow per person on the bed, and the mattress quality was absolutely poor, preventing a deep and restful sleep. On a queen bed, there were two separate blankets, which is not ideal for a couple sharing the bed.

Overall, the experience felt more like a 2-star hotel, certainly not a 4-star one. I wouldn’t return to this hotel.

Business_and_leisure Partner

8/10

Excellent

31 Jul 2024

John

Very conveniently located

This is a big, modern hotel with a great location very close to Tallinn's old town. My room was on the 5th floor. When I arrived the TV in my room did not work, but a quick word with reception got that sorted. There was a well stocked mini bar, comfortable bed and WiFi was strong and reliable. My only issue was that the hotel needs more elevators for the number of people who stay in it. There are 3 and their capacity is limited to about 4 adults so it sometimes took 20 minutes to get up or down to my room. Apart from that it was a great place to stay. It'll soon be even better as a tram connection to Tallinn's ferry port is under construction running past the hotel's main entrance.

Self

10/10

Exceptional

27 Jul 2024

Dustin

Great stay, quiet, clean, and 7 minute walk to old town.

Leisure Self

10/10

Exceptional

18 Jun 2024

Paul

Top quality 4 Star hotel. Excellent staff, good restaurant, excellent bar…. and walkable distance to Old Town and historical sites. A very comfortable choice in hotels.

Leisure Self

10/10

Exceptional

17 Jun 2024

Simon

Excellent hotel in one of the best area of Tallinn.
Very close to old town with lots of famous restaurants

Leisure

6/10

Pleasant

14 Jun 2024

PETER

4 day stay in Tallinn

We had two rooms. One was excellent and the other the wifi did not work and had a loud mechanical sound the entire time. The problem was never addressed by the hotel. This was the first time I needed help from a concierge booking train and bus tickets as reception was no help but they don't have one. Location is great though.

Partner

10/10

Exceptional

02 Jun 2024

Nina

Great location. Comfortable and accommodating.

Business_and_leisure Self

8/10

Excellent

29 May 2024

Sebastian

The hotel is clean, well maintained, and located very well. Unfortunately the hotel lacks of service.
When I asked to leave my luggage in the storage room, the employee stared at me with his arms crossed as I put all the suitcases in the shelves. An elderly woman in our party asked for help carrying her luggage upstairs and the employee said that they do not have this type of service. During my stay I could not see any employee smile at any guest.

Leisure Family

10/10

Exceptional

28 May 2024

Bruno

Everything was good. Breakfast was good. Nice clean room.

8/10

Excellent

22 May 2024

Pauline

Hotel is just a 15 minute walk from Tallinn ferry and only a 5 minute walk to Medieval Tallinn. I arrived just before 1200 and was able to check in then. Helpful staff, comfortable room. I definitely recommend it and would return again if ever I’m back in Tallinn. Safe area for a solo female traveller

Self

10/10

Exceptional

19 May 2024

Gregory

Nice place

Comfortable hotel within walking distance of lots of shops and restaurants.

Friends_and_family Friends

6/10

Pleasant

19 May 2024

andrew

Good location, but very full or large groups. Long waits for lifts, breakfast ok but not huge options

Leisure Family_with_children

6/10

Pleasant

15 May 2024

Tracy

Stayed at much better places

Considering this hotel has been modernised its clearly lacking in basic attention. The beds sag. The towels are cheap and like drying yourself on sandpaper.
I asked the reception for some milk for my tea and was told this wasnt possible. When i did use the kettle it blew the electrics in our room.
I came to reception to notify them of the problem and was first asked if i had put the card in the wall holder to make the electricity work. Im not simple. Plus I'd already stayed one night, why would I sit in darkness if that was the issue. The second receptionist then piped up and said ah its because you used the kettle, again acting like it was my fault. If there is a problem with wiring fix it. If its a problem with kettle replace it. At no point did I get an apology for the inconvenience. I wouldn't stay here again.

Partner

10/10

Exceptional

07 May 2024

Minna

Short walk to Old town. Shopping mall and grocery store in the next block.
Clean hotel room and very good firm bed.

Leisure Family

10/10

Exceptional

05 May 2024

Wesley van

I had an amazing stay at the Tallink city hotel, every touristy place is on walking distance.

Leisure Self

8/10

Excellent

08 Apr 2024

denise

Really close proximity to old town.
Nice seating downstairs and bar
Breakfast had lots of options and well laid out

Friends_and_family Friends

10/10

Exceptional

30 Mar 2024

Stuart

A great modern hotel I’m a super location. Very helpful and friendly staff. Room was very clean and fresh. Excellent facilities and a lovely breakfast buffet. Highly recommend!

Leisure Family

8/10

Excellent

27 Dec 2023

Jana

Conveniently located

Leisure Self

8/10

Excellent

21 Dec 2023

Verified traveler

You had me at laundry room

We booked this hotel for two adults and two children for three nights. The room was clean, comfortable and modern.
Pros: The bathroom was also a dry room which allowed our heavy winter clothes to dry overnight. The hotel also has a laundry room which has a washing machine and detergent which was a life saver as we are travelling with two children for 3 weeks so this was extremely helpful to stay on top of the laundry and keep clothes fresh and clean. The hotel is also very local and walking distance to all the main attractions. We thoroughly enjoyed our stay here.
There are only a couple of cons: The water pressure in our bathroom was quite low, bath towels were a bit small.

Friends_and_family Family

10/10

Exceptional

16 Dec 2023

Suellen

Beautiful hotel with grand styling throughout whole hotel. Highly recommend dinner in the restaurant! Pity roadworks everywhere though.

Leisure Family

10/10

Exceptional

21 Sep 2023

Robbie

Awesome Hotel

Awesome Hotel within walking distance of Old Town. It also has an excellent breakfast.

Self

10/10

Exceptional

18 Sep 2023

Francois

Emplacement parfait pour visiter la vieille ville. Personnel accueillant, simple et facilitant. Aucun reproche à faire.

Leisure Partner

10/10

Exceptional

05 Aug 2023

Derek

Overall a great stay ! Was upgraded due to Expedia status upon check inn to a room with a great view of old town. Room was modern and very clean! Breakfast was amazing and kept fully stocked by staff. Close walk to Old Town and also Terminal A/D for easy day trip to Helsinki. Would absolutely recommend. There is construction on surrounding roads so you have to walk a little to be dropped off / picked up by taxi or Uber.

Leisure Family_with_children

6/10

Pleasant

13 Jun 2023

Christopher

Outstanding location, small tired rooms

It's a shame the attention given to the lobby does not carry over to the rooms. Overall, the rooms are poorly furnished and very small. This hotel does not compare well to the competition at this price point. Even though i'm a Tallink Gold member, I will be booking elsewhere in future.

Business

10/10

Exceptional

04 Aug 2026

Kadi

Lovely hotel, nice breakfast and good location, walking distance to the port/ old town

8/10

Excellent

31 Jul 2026

Tuula

Sijainti hyvä ja hotelli hyvin siisti. Perushuone vain oli pikkuruinen, mutta sieltä löytyi kuitenkin kaikki tarvittava. Voisin majoittua uudelleenkin.

10/10

Exceptional

29 Jul 2026

Anne

Erittäin siisti hotelli. Ystävällinen henkilökunta.

10/10

Exceptional

29 Jul 2026

Teija

Allt va PERFEKT

8/10

Excellent

29 Jul 2026

Markus

Die Lage war sehr zentral, das Personal sehr freundlich und die Zimmer sauber und funktional.

6/10

Pleasant

28 Jul 2026

Tiina

Aamiainen huonontunut. Huonetta joutui odottamaan. Yrittävät laskuttaa minibaarin käytöstä vaikka emme sitä käyttäneet. Jotenkin hätäisesti siivottu. Pettynyt tällä kertaa.

10/10

Exceptional

27 Jul 2026

Tero

Supernice and perfect location

10/10

Exceptional

27 Jul 2026

Sara

Det var trevligt och lätt tillgängligt. Hit kommer jag igen

10/10

Exceptional

26 Jul 2026

Tetta

Meidän tarpeisiin hyvällä sijainnilla oleva hotelli

8/10

Excellent

25 Jul 2026

Teresa

Suomalainen henkilökunta mukavaa, mutta virolainen tympeä

10/10

Exceptional

25 Jul 2026

Jyrki

Hieno ja siisti hotelli ydinkeskustassa. Parkkipaikkaan opastus on puutteellista, mutta onneksi vieressä on Viru-keskuksen parkkipaikka, mitä kannattaa hyödyntää jos tulee omalla autolla. Aamiainen oli hyvä mutta tila on liian pieni, kun on iso hotelli. Ruuhka-aikaan ei vapaita paikkoja juuri ole vaan niitä pitää jäädä jonottamaan. Eli kannattaa tulla aamiaiselle aikaisin.

8/10

Excellent

25 Jul 2026

Kati

Siisti huone, hyvä ilmastointi ja erittäin hyvä aamiainen.

6/10

Pleasant

20 Jul 2026

Agnese

Modern hotell mitt i Tallin.
Nackdelen var Ac som inte funkade.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Eelis

Siisti huone ja aamupala oli hyvä

Partner

10/10

Exceptional

18 Jul 2026

Lars-Petter

Fantastic location and nice ropm

Friends_and_family Family

2/10

Poor

16 Jul 2026

Ossi

———————————————————-111111

8/10

Excellent

16 Jul 2026

Wendy

Goed hotel. Ontbijt niet uitgebreid maar voldoende. Rustig.

Business

8/10

Excellent

15 Jul 2026

richard Tybring

Et veldig sentralt og godt hotell. Rent og fint, men servicenivået i Estland er nesten lik null, her smiles det lite.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Jari

Siisti huone ja hyvä aamupala.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Filip

Fin lobby, snabb incheckning, bra läge intill shoppingcenter och nära gamla stan. Det negativa är att parkering är dyr (22€ per dygn), frukosten är sådär och standardrummen är små. Extremt osköna kuddar, finns visserligen en ”kuddmeny”, men det kostar

8/10

Excellent

11 Jul 2026

Marjatta

Huone siisti ja riittävästi kaikkea
Lyhyelle ihmiselle olisi matalampi sänky riittänyt. Vaikea nousta ja poistua.
Aamiainen loistava. Palvelu hyvää

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Berin

Rummet var rent. Frukosten var utmärkt. Nära allt.

Friends_and_family Friends

6/10

Pleasant

09 Jul 2026

Sari

Sijainti on hyvä. Huoneet ovat siistejä.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Anna-mari

Oli erittäin siisti huone ja muutoinkin kokonaisuus hotellista oikein hyvä. Tulen jatkossakin käyttämään hotellianne, kiitos☺️✨✨✨

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Mattias

Hade velat få en fråga om vi skulle önska en uppgradering mot betalning

Partner

10/10

Exceptional

06 Jul 2026

Anadila

Nära stan, nära shopping mall och restauranger

Friends_and_family Friends

8/10

Excellent

30 Jun 2026

HALIL

Banyo lavabosu haric problem yoktu. Konumu iyi. Calisanlar iyi ve yardimsever

10/10

Exceptional

26 Jun 2026

Denise

Prisvärt

8/10

Excellent

23 Jun 2026

Zoran

Nyrenoverat centralt hotell med några minuters gångavstånd till Gamla stan. Frukost ok.

Partner

6/10

Pleasant

14 Jun 2026

Reija

Hyvä suihku, edelliseen asiakkaan käytetty nenäliina lattialla, neljä tee- ja sokeripussia ei muuta. Missä kahvi? Kysyin sisäänkirjautumisen yhteydessä onko huoneessa juomia ja syötävää vai ostanko tästä aulabaarista? Virkailija totesi, että tuotteet on samanhintaisia tästä ja minibaarista. Huoneen minibaarista oli tyhjä lukuunottamatta listaa hinnoista? Pyyhkeet todella ohkaisia ja täynnä erivärisiä läisköjä. Hyvät verhot, huoneen sai pimeäksi. Hiljainen, olin 5. kerroksessa. Ainoa ääni kuulu seinien läpi oli huonesiivoojat aamulla.

Self

6/10

Pleasant

09 Jun 2026

Christer

Eläämme 2020 lukua ja vielä ei ollut vessassa edes bide suihku....

Partner

10/10

Exceptional

08 Jun 2026

Eddie

Det absolut bästa hotellet i Tallinn. Alltid perfekt 5/5