Name: Novotel Milan Malpensa Airport
Address: Via Al Campo, 99, Cardano Al Campo (varese), 21010, IT

2/10

Poor

22 Jul 2026

Ryan

A truly awful hotel. Water leaking out of the disgusting shower and covering the bathroom floor. Air conditioning that didn’t put a dent in a perfectly average Milan summer night and then the staff gaslighting guests (I heard the front desk say it to multiple people) by pretending like all we needed to do was adjust the settings or maybe open a window (onto, in our room’s case, a fully lit parking lot).

Our small children couldn’t sleep. We couldn’t sleep. We couldn’t get a respite from the hot misery without going downstairs for a pile of towels to soak up the watery filth overflowing from the clogged and stained shower.

Stay anywhere else.

Friends_and_family Family

2/10

Poor

22 Jul 2026

Najiba

Ac didn’t work it was hot and rooms are small

2/10

Poor

18 Jul 2026

Natalie Elizabeth

Rude staff, expense transfer.

Family_with_children

8/10

Excellent

17 Jul 2026

Joel

Not walkable but nice pool. Breakfast was good.

Family_with_children

8/10

Excellent

12 Jul 2026

Francesca

The only thing what didn’t make me comfortable is that when I checked in my room there was a man’s item of clothing behind the curtain on the floor and just made me think it’s not been cleaned properly but they didn’t have any spare rooms to change me too

Self

8/10

Excellent

12 Jul 2026

Ioana

Clean and close to airport. Downside for us was booking an executive room with king bed and getting a queen one.

Family_with_children

6/10

Pleasant

11 Jul 2026

David

The carpet floor didn’t look clean although the bed was really clean and tidy. Bathroom was decent but needed extra towels for a family of four. The lobby was warm, didn’t know if it was the crowd of people checking in or a problem with the A/C. Other family members were also staying here and their room A/C was not cooling properly. As an airport hotel that is conveniently located for an early morning flight,it worked great.

Family_with_children

6/10

Pleasant

11 Jul 2026

Joshua

Nice room close to the airport, kid really enjoyed the pool and the restaurant was good. We really enjoyed the hotel until we went to our to sleep and it was uncomfortably hot. Checked the thermostat and it was as it should be. Called the staff and some guy answered, told him the issue and he started speaking without pause, tried to ask him to wait bc I needed to turn down the tv and he kept rolling and then said ok goodbye without any resolution. Called back there again and no answer. Called again and a younger man answered and said they don’t have any maintenance staff or management available but may can move us to a different room. Thought that would be perfect. They never called back. I called 3 more times and then went down there and they stated it is just the temp of the hotel. The AC is only moving air bc of the fan. It doesn’t blow cold air at all. I would suggest finding a different hotel. At least in the summer. Also, not very close to any of the shopping areas or anything nice except the airport, and it isn’t that close.

Family_with_children

10/10

Exceptional

09 Jul 2026

Philip

Great staff, nice enough restaurant. It’s a good airport hotel but there is nothing around it.

Self

10/10

Exceptional

06 Jul 2026

Jyoti Ranjan

Very friendly and helpful staff, amazing views from room, superb food.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Niloufar

It is a clean facility and nice staff. We had a dinner at the hotel. They provide a dinner buffet and the food was good. The only problem with the buffet, they didn’t have refill of pots, when they got empty!!
The check in process of hotel was very long. It was not busy but it seems they have a shortage of staff. It was only one receptionist and he supposed to answer the phones and talk with the guests/ customers!

Family_with_children

10/10

Exceptional

05 Jul 2026

Joslyn

Nice stop for an early morning flight.

Friends_and_family Family

2/10

Poor

04 Jul 2026

Lissa

While the hotel was wheelchair accessible and had shower chairs upon request the reason for the low rating was the AC. We had two rooms and ended up sleeping in my mom’s wheelchair accessible room due to the AC. We had told the staff there was an issue with the ac. They came to look at it and told us it was working and hot because we took showers. So we said fine we would go to dinner and see how it was when we returned. It was even hotter than it was when we left. The staff didn’t offer to discount or refund the room. I will never stay here again.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Nancy

Great stay near the airport, enjoyed having a pool and gym before our travel day!

Partner

6/10

Pleasant

29 Jun 2026

Valentina

Restaurant did provide a good pizza. The room was not great

Partner

10/10

Exceptional

26 Jun 2026

Philip

I highly recommend as a hotel when flying in and out of Malpensa Airport. Otherwise, the surrounding area has nothing to offer. The airport shuttle is not free, at €5 per person at peak hours and €25 per trip in off-peak.

Self

10/10

Exceptional

26 Jun 2026

Andreea

Enjoyed our one night stay, staff went above and beyond to accommodate our needs and gave advice re transport and some other queries we had. Would highly recommend it

Family_with_children

10/10

Exceptional

25 Jun 2026

Zachary

Clean room. Nice staff. Excellent assistance and service.

Friends_and_family Family

4/10

Poor

24 Jun 2026

Martin

A/c loud and not working

Family_with_children

8/10

Excellent

22 Jun 2026

Ashton

Room and stay was great. Very clean and helpful front desk. Breakfast was great. Just be aware that shuttles can take a long time to get to you, it’s almost better to take a taxi sometimes.

Partner

4/10

Poor

20 Jun 2026

Keh-Fei

Shuttle service is not convenient and there is a charge.

Family

10/10

Exceptional

12 Jun 2026

Mattia

Good hotel and nice staff

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Giovanna

This was our last night before heading home from Milan. The hotel was only 10 minutes from the airport, a grocery store across the road and hotel restaurant on site. We appreciated the oversized and comfortable room.

Partner

6/10

Pleasant

02 Jun 2026

Carolina

Positive: Check-in process, cleanliness, location in relation to the airport, room service. Cons: The room temperature was very warm, we asked the front desk for help with maintenance assistance with the AC unit, but there wasn't much they could do about it. We were also disappointed that it was end of May and the swimming pool was not open, not even filled. We were looking forward to a swim to cool off from the warm days.

Friends_and_family Family

10/10

Exceptional

25 May 2026

mirela

Super clean

Family

8/10

Excellent

22 May 2026

Tom

Better than average Novotel. If you need the shuttle, confirm it with front desk the day before. There’s a fee for the shuttle depending upon the time you want it.

Friends_and_family Family

10/10

Exceptional

02 May 2026

LAURA

Clean and confortable hotel with paid shuttle service to the airport. Good option for the price for a family of 4 with bed and sofa bed (executive room)

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Helene

The pool is only open seasonally (how would you ever know when?). The bathroom is just weird; it was difficult not to spray the floor at the sink or shower. There were several maintenance issues. Restaurant and bar were nice. I expected more given the hotel rating. Next time, I’ll stay closer to the city and spend ten euros to get to MXP

Partner

8/10

Excellent

15 Apr 2026

Francisco

The outside doesn't look like much when you pull up; the building could definitely use a fresh coat of paint. But once you step inside, there's a strong, pleasant, clean smell, and the lobby and reception area look modern and refreshed. The rooms are also nice and modern, comfortable, and very pretty, with comfy beds and pillows, and a nice bathroom with a separate tub and shower. Everything was great on that front.
However, the 'smart' TVs were a disappointment. They aren't actually 'smart' and don't work with apps like Netflix or screen casting. Also, the room was on the warmer side, and we couldn't get the AC to cool it down, so we had to sleep with the window open.
Another thing we didn't like was that the shuttle service costs extra. I'm used to free shuttles to and from the airport, which are really common back home, so having to pay for that was another disappointment.
Overall, though, it's a beautiful hotel in a great location, just with some things that could be improved.

Family_with_children

10/10

Exceptional

13 Apr 2026

Nuredin

It is great property to stay at

8/10

Excellent

07 Apr 2026

Viridiana

Overall good

4/10

Poor

05 Apr 2026

Adrian

Room was extremely warm. Complained to reception but was told that no air conditioning could be used due to time of year - only suggestion was to open the window. We had done this but was a warm evening so made little difference (and was very noisy!). No real sympathy/recognition from reception that we were a family of 4 with the 2 children really struggling. Token gesture of asking how our stay was in the morning - I again fed back that it was very warm but there was no acknowledgement.

Family_with_children

10/10

Exceptional

23 Mar 2026

Tena

I highly recommend Novotel. It is 8 minutes from the Malpensa Airport. The restaurant menu is diverse and the meals excellent! The rooms are very clean and lobby, inviting. And the cost is quite reasonable.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Nicole

Great hotel close to MXP airport. Hotel was super clean, rooms were spacious with very comfortable beds. Big bathrooms with amazing showers. Food was very good and nice having a bar right there. The gym was perfect for getting in your workout while on holiday. The staff is truly amazing and felt like family when leaving. Highly recommended this place. Will stay again

Self

10/10

Exceptional

14 Mar 2026

Richard

Nice hotel with friendly staff. The recommend.

Partner

10/10

Exceptional

13 Mar 2026

Christian

Great staff, very clean

Family_with_children

10/10

Exceptional

09 Mar 2026

Patricia

Nice and clean friendly staff

10/10

Exceptional

27 Feb 2026

Gainna

The room was spotless

2/10

Poor

31 Jan 2026

Erica

I did NOT feel safe at this hotel.

10/10

Exceptional

31 Dec 2025

Susan And George

Rooms were lovely and modern. Staff extremely friendly. Breakfast had lots of variety. The only drawback was shuttle cost and does not run all the time so had to book it earlier than we would have liked

6/10

Pleasant

30 Dec 2025

Leonid

Room smell, bathroom old

10/10

Exceptional

03 Dec 2025

Dwayne

Very Helpful and courteous staff all throughout the entire establishment. Nice amenities and very good food in the dining area.

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Gayle

Great hotel!

6/10

Pleasant

09 Nov 2025

Sami

Very convenient hotel for the purpose, i.e. proximity to the airport... but the food and the cleanliness need to be improved.

Business

10/10

Exceptional

01 Nov 2025

Jennifer

Quiet room depsite me seeing 200 people checking in! Compact but effective room!

Leisure Family_with_children

8/10

Excellent

01 Nov 2025

A

People were helpful

8/10

Excellent

31 Oct 2025

Armand

Very clean and great staff

Leisure Family

10/10

Exceptional

28 Oct 2025

A

It was nice.

8/10

Excellent

21 Oct 2025

Adrienne

Ok for a one night stay

This is what I would call a very minimalistic hotel that we used because we had an early flight out of Milan. But it was relatively new and clean and fine for spending one night there. Btw- we did a room upgrade to a King bed but the room had only a queen and the from desk said that King beds were not even available.

Partner

6/10

Pleasant

20 Oct 2025

Nazih

close to the airport

Leisure Friends

8/10

Excellent

17 Oct 2025

Jose

To small for 3 people

Leisure Family

2/10

Poor

14 Oct 2025

Victor

Hotel is clean; the area is terrible I wouldn’t recommend staying close to malpensa, shuttle was very expensive

Family

10/10

Exceptional

10 Oct 2025

Rita

Newer modern hotel with a nice bar and restaurant. Airport shuttle is 5 euro per person, but parking is free. Really convenient last night stop before returning your rental car in the morning. But kind of in the middle of no where. Nothing seemed walkable.

Partner

8/10

Excellent

10 Oct 2025

Grescelda

There is a shuttle service from/to malpensa airport for only 5 euro each way, 10 mins from hotel to the airport, there is also a restaurant at the hotel which is pretty decent. I had a superior room double bed which is clean, bathroom is clean though but the floor carpet need to be deep clean as it shows really dirty and some stains. Overall, great stay for 1 night.

Leisure Self

10/10

Exceptional

10 Oct 2025

Donna

The room was clean and basic….no surprises. Restaurant was clean and fast service, staff friendly and helpful.
Check-in easy and fast.

Leisure Family

6/10

Pleasant

02 Oct 2025

George

we didn't expect much from an airport hotel and we were right. it's pretty clean but the sink in the bathroom had mold around it. they also only gave us one robe and one pair of slippers even though it was two of us. when we went to the front desk to ask for another robe and slippers, they were only able to give us slippers and said they had no more robes (??) internet was very weak and barely worked. TV only had about 10 channels and all were in Italian except CNN, considering they host international guests we expected at least couple of channels in English to watch a movie or two before bed. Breakfast was not included either. Overall the stay was ok since we really only were there to sleep.

Leisure Partner

8/10

Excellent

02 Oct 2025

Russell

Convenient to MPX airport. Free parking. Excellent breakfast.

Self

8/10

Excellent

30 Sep 2025

Charles

Very convenient for airport. Counter (Alessandro ) was very helpful with late arrival. Shuttle service to airport very good.

10/10

Exceptional

28 Sep 2025

Leah

Really lovely hotel. The hotel shuttle took an hour to arrive: but that’s

2/10

Poor

24 Sep 2025

Alyssa

We were told, after waiting in line for almost an hour, there was no Delta counter in the airport even though they fly into the airport. Come to find out later on that there was in fact a Delta counter. Staff not helpful at all

10/10

Exceptional

17 Sep 2025

Timothy

We stayed for one night, and didn't eat on property. We had an executive room. Bed was comfortable, room is a little small. Bathroom was nice. Never could get wifi to work. The front desk was friendly and English was not a problem. Went to see basilica Saint Mary of the Assumption, close by and well worth a couple of hours.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Carol

Great place to stay close to the airport with a free shuttle. Restaurant dinner was very good.

10/10

Exceptional

15 Sep 2025

Lor

Uber and taxi to and from the airport was expensive. The restaurant had amazong pizza and pasta and love the kids corner. The breakfast was okay.

Leisure Family

10/10

Exceptional

12 Sep 2025

Gainna

Everything was awesome

Leisure Friends

8/10

Excellent

11 Sep 2025

Karen

Near airport stay

Upgraded to Executive Room which had all the amenities expected. However the USB next to bed not working. I booked this hotel for the pool but in early September already closed even though the temperature outside was between 27-30 degrees. Take the hotel shuttle and save yourself a lot of money. But it only operates up to 10am and after 6pm.

Self

10/10

Exceptional

07 Sep 2025

Dario

All was good

Leisure Family

2/10

Poor

03 Sep 2025

Ahmed

Bad service

Leisure

2/10

Poor

29 Aug 2025

ola

The hotel is so far from the city or anywhere for that matter. Most of the staff are very unhelpful and the main attraction which was the reason I booked the hotel was not functional. Transport to and back(shuttle service )was too expensive and very unreliable. I want money back please

Leisure Family

4/10

Poor

29 Aug 2025

NICK

Pool out of order - room in desperate need of renovation

Leisure Friends

8/10

Excellent

25 Aug 2025

Verified traveler

The staff are very helpful

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

Nicholas

Great for an Airport hotel

Hotel did its job for the 1 night stay after a late flight arrival.
Clean bathroom, easy shuttle service, 5 mins away from the airport just make sure you let them know when your flight is and when you plan on leaving so they can organise themselves.

Partner

10/10

Exceptional

20 Aug 2025

Molly

Lovely staff and service

Leisure Family

8/10

Excellent

18 Aug 2025

Chona

Hotel is barely new. Friendly employees

Friends_and_family Friends

10/10

Exceptional

12 Aug 2025

Cheree

This hotel is very nice and very well located near the Milan airport
There is a shuttle transfer available which makes the trip to the airport for our long haul flight to Australia much less stressful than coming on the train from Milan with lots of luggage

2/10

Poor

11 Aug 2025

isaiah

Avoid this hotel at all costs. The air conditioning barely cools, the rooms are tiny, and the Wi-Fi doesn’t work with the TV—so forget about relaxing. Everywhere you look, there’s damage: walls, doors, fixtures. The pool? Closed for construction without warning, and the front desk staff actually argued with a guest about it. Construction noise starts early, so don’t expect to sleep in. I found a roach in the elevator, which says everything about the upkeep. This place is close to the airport, but that’s the only positive—it’s a worn-out 2-star pretending to be a 4-star, and it’s over 50 minutes from anything worth visiting in Milan. Parking is a mess: not enough spaces and a garage that doesn’t even work for everyone. The beds are like concrete slabs, the pool is dangerously deep for kids, and families should stay far away. This isn’t a vacation spot—it’s a last-resort layover, and even then, I’d think twice.

Leisure Family_with_children

8/10

Excellent

05 Aug 2025

Gregor

Very handy for Malpensa

Very close to Malpensa airport. Has air conditioning, free parking and a pool. Buffet breakfast is fairly good.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Amelia

Amazing breakfast

Good hotel for a short stay (1–2 days). Conveniently located near the airport, clean, with enough space, professional staff, a very good parking area, and a rich breakfast with great variety and quality.

10/10

Exceptional

25 Jul 2025

Hector

Clean and comfortable place. Nice and kind staff. Shuttle was very convenient.

Friends_and_family Family

8/10

Excellent

20 Jul 2025

Octavio

Close to the airport

Leisure Family

10/10

Exceptional

16 Jul 2025

MariAngela

Very convenient location, great amenities and friendly staff.

Leisure Family_with_children

10/10

Exceptional

09 Jul 2025

Fadia

We had a very good time. The staff was good and the food and the service was excellent. The room was clean. The shuttle to the airport was on time

Leisure

8/10

Excellent

29 Jun 2025

Tetyana

The rooms are tiny ( even the bigger)
The furniture is very old.
The breakfast is limited.
But the restaurant for lunch and dinner is great.
It is close to the airport.

Leisure Family_with_children

10/10

Exceptional

26 Jun 2025

Luciano

Clean, practical and efficient. Only thing, more AC needed.

Leisure Family

2/10

Poor

20 Jun 2025

DrKrish

Property is good , well maintained but extras are terrible. Check in time is 2 PM, we came on 5 PM , Had to pay 40 Euros ! For late check In ! Rest things are fine.

Leisure Family

4/10

Poor

16 Jun 2025

Ismail

I stayed at Novotel Milan Malpensa and honestly, it was a pretty awful experience. The reception staff at check-in was unbelievably rude—condescending and dismissive. I reported that the AC wasn’t working in my room, and after waiting over two hours with no action, I went back down to ask for a room change. The guy lied straight to my face saying the hotel was “fully booked” and that I had no choice but to stay in that hot room. Only after arguing and stating I had asthma, did he magically find me another room. Totally unacceptable attitude and zero empathy.

The rooms themselves? Old, tired, and far from truly clean—definitely didn’t feel like a 4-star hotel. The whole place felt more like a 2-star operation with a fancy name slapped on.

The only saving grace was the restaurant: the staff were kind, professional, and genuinely helpful. The food was great and breakfast was also solid. If it wasn’t for them, this would’ve been a 1-star review.

Bottom line: I wouldn’t recommend staying here. If you’re expecting a proper Novotel-standard experience, prepare to be disappointed.

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Jessenya

Great hotel to stay at near Malpensa Airport. We decided to stay there on our last night in Italy to be close to the airport since Milan Centrale is an hour away and we had a morning flight. This hotel was perfect, had shuttle service ( for a fee to airport ) and it’s 5 min away . Highly recommend

Leisure Family

6/10

Pleasant

07 Jun 2025

David

.

Partner

10/10

Exceptional

03 Jun 2025

Mully

Once again, the staff were terrific. Friendly accommodating and helpful. It’s nice to find a hotel with a staff or five star.

Partner

8/10

Excellent

03 Jun 2025

William

Close to airport

Leisure Family

6/10

Pleasant

29 May 2025

David

Service at check-in was indifferent, restaurant delivered raw hamburger (priced at EUR 25), and caprese salad instead of Caesar salad as ordered. Room on first stay was in order and serviceable, room on second stay was not clean and AC did not work. Only stayed here a second time because close to airport.

Partner

6/10

Pleasant

25 May 2025

yapei

Room seems is not clean, bath towels are old, need to replace. Front desk is very helpful, it’s close to airport.

Partner

8/10

Excellent

21 May 2025

alice

prety good hotel with price we paid.

Leisure Family

6/10

Pleasant

19 May 2025

ZIAUR

Hotel pool was closed for the entire trip. Staff in the restaurant and bar are very slow in responding to requests. Area around hotel is limited, there is nothing to do or any restaurants nearby.

Leisure Friends

8/10

Excellent

14 May 2025

Jean-Francois

Parking lot was not lit as webkedtbinbthe morning. Check in was efficient but our room key did not work so we had to return to the reception to have it activated.

Leisure Partner

6/10

Pleasant

10 May 2025

OLIVER

Sink was clogged and body soap was empty for 3 days during my stay. air conditioning was not working either. hot water in shower did not stay hot.

Business

10/10

Exceptional

03 May 2025

Mully

Great staff

Novotel is a little farther from the airport than we expected however, the hotel offers a shuttle for five euro per person. Hotel is clean. Staff are extremely friendly and the breakfast is excellent. The hotel is out in the middle of nowhere so it is a perfect overnight stay pre or post travel but not much more.

Partner

10/10

Exceptional

20 Apr 2025

jorge

Very good

6/10

Pleasant

15 Apr 2025

Aldwin

The hotel is okay but no access to public transport, taxi and hotel shuttle is very costly.
The reception staff are not very helpful especially to tourists who don’t speak their language.

Leisure Family

10/10

Exceptional

09 Mar 2025

Arnoldo

Great service,great moment

Great service,great moment

Friends_and_family Family

6/10

Pleasant

29 Jan 2025

Aizhan

Our stay for a night with 2 kids was ok however the sofa bed was small and kids did not get a proper blanket for the night. Other that that hotel was fine.

Leisure Family