Name: Exe Madrid Norte
Address: Calle Martina Díaz, 4, Madrid, 28050, ES

2/10

Poor

09 Jul 2026

Tiffany

I would not recommend this hotel.

The first issue we encountered was the Wi-Fi. I wasn't able to connect from our room and had to go down to the lobby just to get connected. That was an inconvenient way to start our stay.

The hotel's location is convenient for the airport, but there is very little nearby. On top of that, the food, drinks, and other amenities available at the hotel are extremely limited and significantly overpriced. Having a minibar stocked with water and an open display of snacks and beverages in the room without any visible pricing, only to discover the high prices by scanning a QR code, felt misleading.

One of the main reasons we chose this hotel was the proximity to the airport and the pool. Unfortunately, we arrived around 8:00 p.m. only to find that the pool had already closed, so our kids never had the opportunity to use it.

Our room was also uncomfortably cold. We had two rooms with a total of three beds, including a pull-out bed, but each bed only had a single sheet and no additional blankets. Everyone was freezing. At 2:00 a.m., I went to the front desk to request extra blankets, and instead of simply providing them, I had to explain and justify why I needed three blankets for three separate beds.

Overall, this stay was disappointing. Aside from its convenient airport location, the hotel did not meet our expectations. Between

Family_with_children

10/10

Exceptional

20 Jun 2026

Andry

Excellent ubicacion si deseas estar fuera de ruido del
Centro de Madrid. 20 min al centro . Hermoso , limpio, atención increible , excellent desayuno . Piscina y lugares de relax comodisimos. Habitations Amplias, Comodas, Servicio de Restaurante y bar . Buenisimo teniendo en cuenta los horarios de comidas en España.

Family_with_children

10/10

Exceptional

30 May 2026

Mustafa

Great experience, very recommended.

Friends

8/10

Excellent

12 May 2026

Armando

Clean room, good breakfast, friendly staff. Only downside was that WiFi didn’t work in our rooms

Partner

8/10

Excellent

04 Jan 2026

Alok

Ok

Leisure Family

8/10

Excellent

20 Dec 2025

Hiroshi

Clean room and friendly staff

Self

10/10

Exceptional

16 Dec 2025

Garin

It was really clean, the staff was very helpful and pollite

Leisure Family

10/10

Exceptional

29 Oct 2025

Barbara

Quiet stay, clean comfortable rooms, great breakfast, accommodating staff

Leisure Friends

10/10

Exceptional

11 Oct 2025

Ana Sofia

Great place, friendly staff!

Leisure Family

8/10

Excellent

09 Oct 2025

Silvia

Very kind and helpful

10/10

Exceptional

30 Sep 2025

Mark

Nice hotel! Great food! Friendly staff

Leisure Family

10/10

Exceptional

29 Sep 2025

Fabiola

….

6/10

Pleasant

22 Sep 2025

Amit

Good stay, but not the 4.4 I was expecting

The hotel is not bad.
They tried to charge me for my wife to just sit with me at breakfast at 1st, when she was not eating due to our personal visit. Then at check tried charge me for my breakfast l, when I paid for breakfast on check in. Also bathroom needs a little attention

Partner

10/10

Exceptional

08 Sep 2025

claudia

Rebecca and David were awesome 😎 thanks

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

Leandro

Very good

10/10

Exceptional

05 Sep 2025

DEYWIS

Very good

10/10

Exceptional

17 Aug 2025

Jhojho

.

Family

8/10

Excellent

03 Jun 2025

Kristine

Was good at the price

2/10

Poor

21 Apr 2025

Robert

We booked because we were told pool would be open. It wasn’t.

10/10

Exceptional

16 Mar 2025

Jennifer

Very clean and neat hotel. Breakfast is delicious! Room and bathroon are very comfortable. Loved it!

Leisure Family

10/10

Exceptional

08 Dec 2024

Jose

Modern hotel

Beautiful room

Friends_and_family Family

10/10

Exceptional

12 Nov 2024

Jose

Bonito, acogedor, callado, muy limpio y el staff muy servicial, la torta de queso Deliciosa, gracias por todo

Leisure Self

10/10

Exceptional

10 Nov 2024

Yangky

The place is very quiet and the staff was great

Business_and_leisure Family

8/10

Excellent

23 Oct 2024

Jaydie

Close to airport and convenient location

6/10

Pleasant

30 Sep 2024

Endy

No what I expected!

Business_and_leisure Self

10/10

Exceptional

20 Aug 2024

Luis

Very convenient location.
Great for overnight in Madrid!

4/10

Poor

16 Jun 2024

Verified traveler

Ac was not cooling the rooms

Friends_and_family Family

10/10

Exceptional

15 Jun 2024

Paolo

I enjoyed the pool area and the grounds of the hotel. Was very clean and food was very good too. Nice rooms and great service too.

Leisure Partner

4/10

Poor

25 May 2024

Lucia

Cleaning, but the property is in the middle of nowhere; no coffee maker and the restaurant is closed at 12pm.

Leisure Family

10/10

Exceptional

30 Oct 2023

George

Good bye Madrid!

We had a very nice stay. It was our last day in Madrid before we came home back to California. We had some drinks in the bar area. We also had dinner at the hotel. Food was delicious. The next morning we had breakfast at the hotel as well.

Partner

8/10

Excellent

03 Oct 2023

Verified traveler

Great for an overnight stop

This was a spur of the moment stop for us & it suited our needs. The bed was comfortable & we ate in the restaurant which wasn’t too bad. To us it seemed to be in an area that you would need a car to be able to get to places but for an overnight stop it was fine.

Partner

6/10

Pleasant

27 Jun 2023

Rajeev

Checked in late and found later in the night that the AC wasn't working in our room. We called asked for help they reset the unit but it was already 2am. We found the reset didn't help. We specified that we would have 3 people in our room 2 adults and 1 toddler and didn't have enough towels in our room. I dont think i would book with them in the future.

Leisure Family_with_children

4/10

Poor

16 May 2023

Sam

We only booked the hotel for the pool and it was closed!!

Leisure Friends

8/10

Excellent

04 May 2023

Camilo

Everything was good except the air conditioner. It was able to get colder due to laws in the country or something like that.

Friends_and_family Friends

10/10

Exceptional

16 Mar 2023

Nora

Amazing

The rooms were nice and clean, the breakfast buffet was 10/10! Highly recommend if you are looking for a hotel near the airport only a 10 minute drive.

Friends_and_family Family

10/10

Exceptional

13 Mar 2023

Dar

.

Leisure Family

10/10

Exceptional

04 Nov 2022

Rupert

Helpful staff on reception.
Spacious lovely room

Business Self

8/10

Excellent

29 Jul 2022

Sara

Room to small

Leisure Family

6/10

Pleasant

24 Jul 2022

AMINA

Small rooms. Very busy.

Leisure Family

10/10

Exceptional

10 Jul 2022

Josh

great!

we loved this hotel, the staff were so friendly, the rooms were great and the facilities were great :) would stay again

Friends_and_family Friends

6/10

Pleasant

19 Jun 2022

Tung ping

Great for a nice break away from the hustle of city life

Leisure Self

8/10

Excellent

25 Apr 2022

Andre

Exe Madrid Norte was a beautiful hotel and the staff was very kind! The hotel room was big, clean, and had a great view! The breakfast was delicious and the bar area was great! The only thing about this hotel is the location. It is far from the city center of Madrid and has limited public transportation. The closest practical public transportation is the Cercanias train station that is a 20 minute walk, but is unwalkable due to the hotel being located next to a highway. We had to take numerous taxis in order to get to the closest train station. Otherwise then that, the hotel was great, just not close to any public transportation. Consider this if you are staying here and planning to go to the center of Madrid often.

Leisure Family

8/10

Excellent

13 Apr 2022

Frederick

Nice place that is near the airport. There is not much around the hotel unless you have a car. There is nothing accessible on foot near the hotel. If you need a place to sleep it is fine. Rooms are nice and staff are very helpful.

Leisure Family_with_children

6/10

Pleasant

11 Mar 2022

Zulma

El hotel está muy retirado de las áreas turísticas. Mucho gasto en Uber y taxis

Leisure Family

8/10

Excellent

31 Oct 2021

Min

good

10/10

Exceptional

30 Aug 2021

Tamara

Parking should be free.
Great staff.

Leisure Family

6/10

Pleasant

11 Jul 2020

Joseph

needs an update

Needs an update - I think for the cost of the rooms the standard could be better. Not in the best location as not near a metro station. Pool area nice and kept clean

Partner

10/10

Exceptional

09 Jul 2020

Joseph

Fit for purpose

The hotel is out of the way of Madrid centre and you have to get a bus and the metro. Pool area clean, some restrictions due to covid such as a 2 hour limit at the pool area and no food served only breakfast. Staff on reception helpful as they can be with their limited English. Overall hotel is a 3* standard- could do with an update- especially the bathrooms

Partner

8/10

Excellent

02 Nov 2019

Fatemeh

The hotel is nice and clean. We had a family room which was smaller than what we expected. It was conveniently located 9 minutes to airport and 15 minute drive to downtown.

Leisure

2/10

Poor

24 Oct 2019

Verified traveler

Paid $200 for this room because we booked it last minute. Turns out this is like a $80 room which def feels like it when you get to the hotel.

6/10

Pleasant

22 Oct 2019

Verified traveler

Disappointing stay

The rooms could do with a touch of paint and better finishing. Cleanliness could be improved.

Asked for a bite to eat, was informed it’ll take between 30-45 minutes for room service but it should be ready in about 25-30 minutes if I went down to the restaurant. Since I was hungry, I went down 37 minutes after placing the order, was kept waiting for an extra 10 minutes, collected my plate went to my room (one floor up) sat down and started eating, sadly the food was cold...! (Cold potatoes/fried egg/ham and swimming in oil)

Still charged for it and only “I will speak with the restaurant” reply from front desk.

Partner

8/10

Excellent

19 Aug 2019

Verified traveler

Friendly staff. Ice cold water and fruit available at reception desk. Nice place to sit next to the pool in the evenings.

Leisure Family_with_children

8/10

Excellent

15 Jul 2019

Sheryl

A great hotel overall. I just wish the swimming pool stayed open later than 20:30. And it was quite far from the city centre, rather suburban.

10/10

Exceptional

11 Jul 2019

Sarah-Jane

Great stay - really clean, great price and very big rooms. Staff were helpful to suggest restaurants, book taxis and bring an iron and ironing board to my room. Thanks!

Business

10/10

Exceptional

08 Jul 2019

Verified traveler

Breakfast is excellent, The hotel is a bit far from the city centre.

Leisure Family

10/10

Exceptional

06 Jul 2019

Verified traveler

Staff very friendly and fast
Property is very clean
Secured parking lot, although you pay extra

Leisure Family_with_children

10/10

Exceptional

27 Jun 2019

William

Very nice hotel

This is a beautiful hotel with very helpful and friendly staff. It is not located near shops or other areas of interest for those wanting to walk around but has a nice cafe/restaurant on site. It is about 15-minute drive from Madrid airport (only 30 Euros by taxi).

Partner

10/10

Exceptional

06 Jun 2019

Verified traveler

Arrived late at night, check in quick and easy. Staff pleasant and very helpful.

Leisure Family

8/10

Excellent

01 May 2019

Megan

Comfortable and professional

The customer service was very good! All staff polite and accommodating. The room is basic but clean, except the carpet was old and stained.

I ate at the restaurant every night because there’s very little in the area, so fortunately the food is quite good! Overall it was a pleasant stay.

10/10

Exceptional

01 Apr 2019

Milana

March 2019 in Madrid

There was a little confusion about our check in - they did not have our booking information at the front desk.
Other than that, our stay was lovely. Quiet rooms, comfortable beds, a good restaurant with a nice sunny patio.

Family

8/10

Excellent

25 Mar 2019

Laura

Great Hotel

Hotel was great, very clean and quiet. Staff was helpful -- arranged a cab for 4 am pickup. Disappointed there was no shuttle to airport. Nothing to do around hotel.

Family

8/10

Excellent

20 Nov 2018

Nikita

Lovely hotel. Staff were helpful. Printed an activity voucher for me.

10/10

Exceptional

12 Oct 2018

Edd

Really nice hotel. The staff gives a excellent service.

8/10

Excellent

11 Oct 2018

Tommaso

Perfect positioning for IFEMA feira and airport.
Structure needs some maintenance.

10/10

Exceptional

24 Sep 2018

Tony

Very satisfied with our stay staff very courteous would return again

10/10

Exceptional

18 Sep 2018

Verified traveler

The room's carpet and courtains are in bad conditions. The breakfast was really good.

8/10

Excellent

14 Sep 2018

RichC

This is a nice property in a busy location. The restaurant is good but could use a few more options. Excellent breakfast is available.
It is not easy to get to other restaurants from here.
Great staff!

8/10

Excellent

12 Sep 2018

james

More for Less,...compared to Centro Madrid.

A gem,...on the A1 tech corridor. Easy walk to el Cortes Ingles,...pick up some exotic salts and soak in suits tub on the return. Spacious, quiet, with good wifi, room refrigerator, etc., makes multi-night stays a breeze. On grounds parking.

10/10

Exceptional

26 Mar 2018

Verified traveler

Clean hotel with friendly, bi-lingual staff. We stayed in March- only issue was that the room was warm and their was no AC or fan available and the window didn't open

10/10

Exceptional

14 Jan 2018

Neil

Great hotel

Excellent - very good customer service indeed!! Only down size was very hard beds.

Family

10/10

Exceptional

05 Dec 2017

ABDULSALAM

hotel is very nice location good

IT WAS GOOD STAY THE HOTEL IS VERY NICE ALSO THE FACILITY AND THE LOCATION , PRICE TRANSPOTATION

10/10

Exceptional

20 Nov 2017

Sergio

All was great

Family

10/10

Exceptional

06 Oct 2017

Andres

Good hotel in a ok location

Good hotel in a near expressway connection. very confortable. Rooms were good and staff attention very nice. Only 1 small issue. Room service took way too long and food was not worth thw value, better to eat outside.
overall 5 stars

6/10

Pleasant

06 Oct 2017

Sorensen

The drain in the shower smelled really bad and you could smell it in the entire room

6/10

Pleasant

21 Sep 2017

Andy

Swimming pool closed?

Chose this hotel mainly for its good price and proximity to both Madrid and Alcobendas. However, without a car it is remote, bus stops close by 171 service good, but nearest Metro station 30 min walk. Room was fine, comfy bed and no traffic noise as others have mentioned (I was on 3rd floor at front of hotel). But my two gripes, it took me 20-30 mins to check in as receptions couldn't find my booking via Expedia. A lot of commotion left me thinking I had nowhere to stay at one point. Other point, the swimming pool shut after my first day, when I enquired the receptionist told me the 'summer has finished'. This was on 15 September in 30c heat. The hotel website says swimming pool open in season, or words to that effect, this should be clearer to avoid disappointment. I was intending to spend a couple of hours by the pool each day, if I'd known it was shut I wouldn't have chosen this hotel.

6/10

Pleasant

17 Sep 2017

Ahmed

Not comfortable

Keysring to big , doors not to strong, you could hear next door easily

6/10

Pleasant

13 Jun 2017

Leticia

Good business hotel that needs a caring hand

Te hotel is a little run down. It is especially noticeable in the corners of the room and the carpet which had stains.

I coincide with some other comments that there was a smell of tobacco. We only noticed it in the bathroom the first couple of days.

The breakfast was good, especially the fruit.

Another good thing was that the hotel parking is included in the price.

The hotel is more of a 3 star level.

Family

6/10

Pleasant

25 May 2017

Verified traveler

Not worth of money for this hotel

The hotel itself should be renovated. Current status doesn't refer to 4* Hotel, breakfasts are very good (I would invest in serving vegetable)

10/10

Exceptional

14 Mar 2017

Henrik

Good hotel for families requiring two rooms

Hotel is fine (typical Novotel standard). Would choose again if needed.
Used hotel as hub for visiting friends in neigh bough hood - not ideal location for visiting tourist attractions in Madrid (can be done with Metro).

Family

8/10

Excellent

20 Jan 2017

Mohammed

Nice Hotel in remote area

This hotel is the right hotel for people coming for business , It was good stay and near to industrial area

10/10

Exceptional

05 Sep 2016

Manuel

Very good August family stay in Madrid

We stayed as a family of 5 as we got a good rate for 2 rooms being august a quiet time for business customers. Great breakfast and very good swimming pool. They told us the gym was in construction.

Family

8/10

Excellent

03 Sep 2016

Alvaro

A very good choice for its price.

Great, comfortable, affordable hotel. Varied breakfast and friendly staff. Location is OK if you don't need to be right in the city, with street parking 5 minutes walking away from the hotel.
Only detail to be improved, the pillows, too small and fluffy for my taste. Still wholly recomendable.

Family

10/10

Exceptional

21 Jul 2016

Verified traveler

Madrid visit 2016

Spent 3 night at the hotel. We really appreciated the cleanliness of the hotel as a whole. Good family friendly atmosphere. The staff was very kind and very helpful. The pool and terrace are were excellent for relaxing and enjoying the sunny and warm weather. The breakfast buffet was excellent with delicious food and good variety.
The hotel is far away from downtown Madrid; 20 to 25 minutes but well served by local public transit. There is a shopping center within walking distance. Would stay there again.

Family

6/10

Pleasant

18 May 2016

Kacper

Okay hotel

Clean rooms with good sound insulation. Hallways a bit run down, would definitely merit renovation. Very difficult to find the entrance when driving, spent 20 minutes driving mostly around one-way system. You might feel the hotel is slightly overpriced. On the other hand, hotel staff were very helpful and accommodating.

Family

8/10

Excellent

06 Apr 2016

Verified traveler

business hotel

Typical business hotel in the suburbs of Madrid. I stayed for two weeks and the \"dish of the day\" remained unchanged. Bathroom was old-fashioned.
Not much to do or see around. The hotel is in the business district, where you will find nothing except for the offices, a couple of restaurants and a shopping mall. Downtown is about 30 minutes on taxi.

10/10

Exceptional

16 Dec 2015

Michael

my daughter lives near by it was convient but a great place to stay.

Partner

6/10

Pleasant

12 Oct 2015

julian

Good food but some problems

I stayed for 4 days at Novotel Sanchinarro and here is a couple of good things and watchouts based on my experience:

Food: Great breakfast and nice restaurants. Had a problem the first day as I booked a table through an app and they has the possibility to book for 23 hs but actually the kitchen closes at 23 hs.

Location: It is very difficult to access from the north so for me, who was working on the Las Tablas business district it was a nightmare to come back. Two taxi drivers gor lost trying to get to the main entrance.

Room: the hallways leading to the rooms look under maintained but the rooms are comfortable and clean.

Cheers.
Julian

6/10

Pleasant

31 Aug 2015

Verified traveler

Must improve

The room was not clean as I would like to expect and the restaurant was well overpriced

Family

6/10

Pleasant

28 Jul 2015

Verified traveler

happy days

fabulous.

Family

4/10

Poor

07 Mar 2015

adriano

Hotel rooms are dated

The hotel is located in the middle of nowhere, just off a big country road. Still you have some bus links to get into town. The most disappointing was the style of the rooms. They look old and dull. Mattress was of medium comfort. Wifi is free but hardly working so if you need to work in the room, this is not possible. Staff was very friendly and helpful. Breakfast was good average as to other hotels this standard level. I only went because I get accor points otherwise would have chosen something different.

8/10

Excellent

06 Jan 2015

Osama

good hotel

good hotel for families with video games at lobby. rooms not big enough

Family

8/10

Excellent

02 Jan 2015

John

Great Service and Family atmosphere

This hotel is very close to the airport with some restaurants walking distance
It was nice to have games for kids on the Lobby floor
Service personnel are very friendly and helpful

Family

10/10

Exceptional

06 Dec 2014

Cheng Hoo

value of money.

Comfort and good

Family

10/10

Exceptional

01 Dec 2014

Eduardo

Excelent

My stay was excellent

8/10

Excellent

01 Sep 2014

Alex

I was working nearby so this hotel was great. If you are a tourist, or needing access to central Madrid then this is not the place for you. If you order a cab it arrives with €5 on the meter already because it's so far out. The rooms are a little tired, but clean. Staff absolutely fabulous. I will undoubtedly stay again as it is very convenient for work.

10/10

Exceptional

27 Aug 2014

Miguel

nice hotel, tricky entrance

For guests visiting Madrid, driving on the M-30 to the hotel can be tricky. The front entrance is located off the service road and comes up immediately after exiting the motorway. Should you miss it, don't worry. You can take the next exit and access the hotel from the back. Indoor parking is available, ...for €11, otherwise, it's the dirt.

Family

8/10

Excellent

07 Aug 2014

Verified traveler

Modern hotel with good breakfast, non heated pool

This is a modern hotel that is off a freeway service road. There is nothing close by for eating or shopping. The hotel staff was very helpful. The room for the four of us was VERY crowded with the fold out bed. No room to walk around either bed or use the desk. For two people it would be fine but the fold out bed made it terrible. We stayed here because of the pool and were disappointed to find it was unheated. After all day in the car we were looking forward to a dip in the pool and a cold pool just didn't satisfy our needs.

8/10

Excellent

03 Aug 2014

Zik

Good value for your money

I found it easier to park my car at the hotel and it only took 20 mins to get to Sol or Gran Via using a Bus to Plaza de Castilla / Metro. Really good service particularly from the Front Desk staff and the lady at the Pool (the young Life Guard)

10/10

Exceptional

13 Jul 2014

shahla

peaceful stay

comfortable

Family

8/10

Excellent

02 Jul 2014

Verified traveler

Good Location for Business

Stayed for 4 nights then extended for 2 more nights. Location is very good if you are in town for business but you will need transportation to go to the center. The restaurant is not impressive