Name: MainStay Suites Carlisle
Address: 1405 Dennison Circle, Carlisle, 17013, US

10/10

Exceptional

06 Jul 2026

Thomas

Great overall stay.

Pet

4/10

Poor

02 Jul 2026

Carolle

It's nice that there are two gas BBQ grills on the patio. It's nice that there is coffee and hot water for tea all day. Otherwise, if you are disabled, stay somewhere else. Why?
1. Our reservation was made a week ahead. But there was no accessible room with two beds. One room, the beds were so high, I couldn't get in. There weren't safety bars in the 'accessible' bathroom, so we were moved.
2. The tubs are so slick that we both fell. Bars just don't help this. The 'shower chair' is horrible, and also slick.
3. There was no ice available.
4. Breakfast was shut down at 9 a.m. even though it is posted to 9:30. At one point, at 9:05, my cousin was denied breakfast, while the STAFF made their own.
5. We were there a week. No trash/tidy service that entire time. We had to go down stairs to get clean towels.
6. Kitchenette: ONE cup. ONE spoon. ONE small plate. Bowls in a cupboard so high we couldn't reach it.

Family

8/10

Excellent

01 Jul 2026

Denise

Table had food crumbs on it. Bathroom floor did not appear to be well cleaned. Remote was working but you could not change the tv channel. Large scaffolding right outside our bedroom window was disturbing.

10/10

Exceptional

29 Jun 2026

Sac

Found some dirt around the room

Family_with_children

2/10

Poor

29 Jun 2026

Edmanuel

Some lady coming into our room while we were sleeping. I personally believe she was trying to steal something, but that’s just my opinion. There was a sign explaining that the staff members needed access to the rooms on Wednesday and Thursday (June 24,25), not Sunday 28. Then she was really rude when I asked her why she was trying to get into the room. I don’t trust her.

Partner

4/10

Poor

29 Jun 2026

Lisa m.

Awful! Paid $150 for our one night stay. Room appeared clean. Staff was not helpful at all. While checking in, we saw other guests ask for clean towels, they were directed to go back to their room, get their dirty towels and come back for an exchange (nice customer service). In our room, we had an issue with a clogged toilet from the first flush and overflowing. Called front desk, no answer but gave an emergency number if needed. We attempted to leave a message, but the mailbox was full. Hung up and called the emergency number, no answer (odd for an emergency number). At 7:30 AM we went to front desk with our toilet issue and we were handed a plunger in a plastic bag and was told \"let's see how that does\". We resolved our own issue and headed to breakfast. Breakfast was a joke. Zero protein options (no eggs, no bacon or sausage) and they only offered prepackaged cereal, muffins, bagels and a waffle maker. Coffee was barely warm, so could this have been from the night before? Frustrated we left and bought coffee and breakfast elsewhere. Will never stay at a Mainstay Suites again. Pretty sure some of the clientele were actually living there!

Partner

4/10

Poor

28 Jun 2026

Brian

Signs throughout the hotel and online has breakfast from 6-930am. They changed it to 6-9am. Also on 2 occasions the main lady who works the front desk left her post. One customer waited 30 minutes for someone and Sunday another waited for over an hour. I know this as we were in the lobby for over 2 hours and saw no one. The front desk lady came off the elevators both times. Was she taking a nap is my question since you were gone for so long. Staff smoked out front of the main doors. Not professional. No I wouldn’t stay again.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Judy

Front desk personnel was very pleasant and helpful.
Room was clean although there was only 1/4 roll of toilet paper and no extra rolls. complementary soap could have been bigger or more than 2 small bars.
Breakfast area was clean and coffee was fresh and good. Not a lot of food choices, could have used more fresh fruit.

Partner

10/10

Exceptional

22 Jun 2026

Stephani

Staff is always friendly and polite. The facility is very clean and I stayed several times and never have felt unsafe.

Self

8/10

Excellent

20 Jun 2026

Manuel

Easy to find. Hallway carpets could use a good cleaning. Floors in suite were a bit slippery. Second night had no hot water. Breakfast was a bit underwhelming. Could have had more choices. Staff was friendly.

Partner

10/10

Exceptional

20 Jun 2026

Nicholas

Well Maintained Property And Cabin. Owner Was Very Friendly And Helpful With Information About The Area

Pet

6/10

Pleasant

19 Jun 2026

Deborah

It was a nice, spacious room with a comfortable bed. I wasn’t expecting a 50.00 pet fee though. Wish I had been aware of that so I could have chosen a different hotel for a more fair price. At 170.00, It was an ok place to stay for one night.

Pet

10/10

Exceptional

19 Jun 2026

Virginia

Easy access from the highway.

Partner

2/10

Poor

18 Jun 2026

Jennifer

Unhelpful staff, told me no rooms were available but online showed 6 open. Desk told me if I could book a room online they would give me one. Then room was filthy, dirty towels left from last guest. Crumbs all over kitchen. Bathroom filthy. Toilet clogged and could not use it.

Self

10/10

Exceptional

17 Jun 2026

Samara

We came into town for a college visit. Our stay was nice! Relaxing, clean, the. Ed’s were comfy and the suite was as pictured.

There were even items you could borrow like an air fryer. We’ll definitely be staying here when we come into town for future visits.

Family

10/10

Exceptional

09 Jun 2026

LeighAnna

Always choose this property when traveling through Carlisle.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Wendy

Couldn’t ask for a better place. Kitchenette was perfect. Staff were absolutely sweet and very helpful.
I cannot complain about anything.
Thank you. 😉

Self

10/10

Exceptional

31 May 2026

RICHARD

I had to park behind the hotel and the back door entrance to the parking lot doesn't have a handicap ramp access to the parking lot, so the carts have to be rolled all the way around to the front, this needs to be fixed

Pet

10/10

Exceptional

30 May 2026

Justin Tyler

Very clean, friendly and great location for what I needed

Friends

10/10

Exceptional

26 May 2026

Miranda

Loved having a full size refrigerator with separate freezer! Beds were very comfy and the shower was so nice! Friendly staff. Well definitely be back!

Friends_and_family Family

10/10

Exceptional

24 May 2026

Wendy

Amazing place to stay!!!

8/10

Excellent

06 May 2026

Barbara

Loved the accessible room. Appreciate vinyl floors when traveling. We didn’t really need the kitchen but it was huge, with full sized fridge and 2 burner stove. Appreciated the night light in bathroom. We were too tired to go out and could not find pizza place that delivered, so we appreciated the $6 Lean Cuisine options at the “market” but felt the $5 microwave popcorn and $5 ice cream bars overpriced. Breakfast was instant oatmeal, waffles, cereal, breads, some fruit - a bit lighter than expected. Also surprised that overhead guests’ walking sounded so loud, esp at 4 am. All things considered, it was a good overnight stay for the price.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Jordan

Great stay

Self

6/10

Pleasant

27 Apr 2026

Jordan

I didn’t get to stay there this time because I had to get a refund for my stay unfortunately because the hotel was overbooked and it was Hotels.com’s mess up with that. After clarifying the details with both the Hotel and Hotels.com, I am still waiting on my refund which would take 5 to 7 business days. I have not received my refund yet and it has been five days. I do plan on taking action with Hotels.com. Only if I do not receive the refund by the end of the week, which will be the seven full days. Next time I stay at this property, I will be booking directly with that hotel chain. It really makes me scared to use Hotels.com after this mess that Hotels.com has caused. Like I said it was not the Hotel’s fault it was solely Hotels.com’s fault. But the hotel property in which the booking was supposed to be out as wonderful. I’ve stayed there before and I loved it and I hope to stay there again really soon. I also feel really safe with this hotel too which is very important, especially as a female traveler

Self

8/10

Excellent

05 Apr 2026

Melanie

It was comfortable and fine for a night while travelling.

10/10

Exceptional

30 Mar 2026

byron

Nice clean spacious

Partner

4/10

Poor

28 Mar 2026

Alisande

They couldn’t find my reservation although they charged my credit card twice (they did cancel one charge when brought to their attention) The breakfast was one of the worse I have seen. Also the door to the room although it closed it didn’t latch and was easily PUSHED open. When brought to staffs attention they said sorry.

Family

6/10

Pleasant

23 Mar 2026

Brian

There was not always someone at the front desk. This is an extended stay so there was lots of different and strong cooking smells in the halls. Our room appeared clean and the beds were comfortable but we had friends with dirty rooms upon check in. Breakfast was very minimal with one waffle maker and some bagels and yogurt. We likely wouldn’t stay here again.

10/10

Exceptional

22 Mar 2026

Danielle

Really great place for our 1 night stay on the road! Everything we needed. Full sized fridge, kitchen area, bathroom was spacious and bed was so comfortable! Would highly recommend and definitely stay again on our way back through!

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Jacob

Parking easy, room cool

10/10

Exceptional

18 Mar 2026

Jacob

Laundry convenient

Self

10/10

Exceptional

13 Mar 2026

Jacob

Pretty good. It’s exactly what you expect. Good parking good ac nice staff

Self

6/10

Pleasant

11 Mar 2026

Richard

Very welcoming to pets. Our room had not had the trash removed so we asked at the front desk and they never came to remove it. Also we could not get clean towels delivered because we did not have the laundry basket that was supposed to be in the room. We had to take them to the front desk.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Amanda

The room was clean and the beds were comfortable. The bathtub was slippery though and needs some grips. The continental breakfast was very disappointing - there was only waffels and cereal, but only bowls but no plates, and only forks but no spoons or knives.

Family

10/10

Exceptional

09 Mar 2026

Victor

Great breakfast.

Friends_and_family Friends

6/10

Pleasant

08 Mar 2026

Amanda

Room was clean and the bed was comfortable. The tub was very slippery - needs grips. The contiental breakfast was not good - they had waffles and cereal, but no plates, spoons, or knives. Some fruit was available but it was almost to ripe.

Family

8/10

Excellent

06 Mar 2026

Adrean

Room was clean and building is newer. All you can hope for when traveling through! Just off the highway but in a quiet area, recommend 10/10

Partner

8/10

Excellent

05 Mar 2026

Alcibiades

Better breakfast

8/10

Excellent

03 Mar 2026

Nicole

Everything was nice, a little dirty in the hallway and restroom downstairs

Family

10/10

Exceptional

21 Feb 2026

Jessica

Spotlessly Clean, Smells nice, friendly staff!

Pet

8/10

Excellent

16 Feb 2026

Geoffrey

Good value for money.

10/10

Exceptional

14 Feb 2026

Stephanie

Clean and comfortable room. Welcoming staff. Easy on and off 81

Partner

8/10

Excellent

14 Feb 2026

Marcel

Staff

Friends_and_family Friends

10/10

Exceptional

03 Feb 2026

Gary

Clean place

10/10

Exceptional

02 Feb 2026

Ella

The whole place was wonderful

10/10

Exceptional

25 Jan 2026

Benjamin

Good

10/10

Exceptional

18 Jan 2026

Julissa

Woke up in the middle of the night with a bad headache took some Tylenol and tried to sleep. Woke up again at 2:00a with my head pounding! The gentleman at the front desk was very kind and patient. I asked for an ice pack, he made me one. Much appreciated and it helped.

Friends_and_family Family

2/10

Poor

10 Jan 2026

James

Actually the stay at the hotel was fine. Dealing with Expedia really sucked. The AC was a bit noisy. It made a banging noise every time it came on. Other than that, the staff were great, friendly, and helpful.

I accidentally booked the hotel that morning of our stay but booked it on the wrong date. I called Expedia, and they contacted the hotel to get permission to give us a refund. The guy I spoke with said we should get an email confirming our refund later that day. We never got an email and never got a refund. We basically had to pay twice to stay for one night. It really sucks paying twice when living on a tight, limited budget as a senior citizen. We often used Epedia for our travel plans, but never again.

Leisure Family

10/10

Exceptional

30 Dec 2025

Kristen

Nearly new hotel, very clean. Staff was efficient, room was perfect.

Partner

6/10

Pleasant

29 Dec 2025

Eleni

This was our second time staying and while the front desk staff have always been great, the cleanliness of our rooms has been disappointing and not good. We bought wipes and had to wipe down counter tops etc. before using.

Partner

8/10

Excellent

27 Dec 2025

ELAINE

Good

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Rondae

Staff was friendly and professional.

Business

10/10

Exceptional

22 Dec 2025

Sri

Clean large room; Pet friendly; Decent continental breakfast; Courteous staff

Leisure Pet

8/10

Excellent

19 Dec 2025

Kathi

Parking was adequate, staff is friendly, room is comfortable and quiet and nicely stocked (could have been cleaner and needed a good vacuum), price was great and breakfast was wonderful!

Partner

8/10

Excellent

19 Dec 2025

Meredith

The room was very clean and large but I didn’t like that in order to have the light on in the bathroom, the noisy fan had to be going. However, I was pleased that there was a nightlight in the bathroom!
Also, the tub drain was sluggish and there was no coffee maker which was odd. The continental breakfast was pretty depleted - no waffle batter, very few bagels - my husband and I got the last 2. It was a very skimpy continental breakfast and looked as though there was no one refilling what was there. The coffee was better than most hotel coffee!

Leisure Family

10/10

Exceptional

18 Dec 2025

Ronald

Great room, especially for the price. Spotless, well appointed. The hotel staff were great. Highly recommended.

8/10

Excellent

15 Dec 2025

Gina

Didn’t have breakfast. $50.00 for a pet!! Not happy on that

Partner

4/10

Poor

15 Dec 2025

Keith

Floor of room was filthy and had not been swept. Hallway looked like it had not been swept either.

10/10

Exceptional

14 Dec 2025

Teague

Check in was great
Bed comfy
Clean everywhere

10/10

Exceptional

09 Dec 2025

Mr R

Awesomeness!!!;

10/10

Exceptional

09 Dec 2025

Jack

Property is very convenient and well staffed. Spacious room made the stay very enjoyable.

Leisure Partner

8/10

Excellent

07 Dec 2025

Pamela

Clean. New-ish facilities.
Breakfast was not much.

Leisure Self

10/10

Exceptional

01 Dec 2025

Howard

Size of room was great.
Well equipped suite.

Leisure Family

10/10

Exceptional

27 Nov 2025

BILL

You stay here every time we travel.North and have never been disappointed. After staying here, we will never stop in another hotel.In the area.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Beau

Nice place. Convenient location. Good waffles for breakfast.

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Kristin

Huge room and nice staff. Cleanliness and breakfast could be better. Easy access to highway. Fantastic rates.

Leisure Self

10/10

Exceptional

26 Nov 2025

Deanna

Facility was in excellent condition. Room was spacious. There were end tables on both sides of the comfotable king bed, with plenty of outlets for charging. It had a comfortable recliner and 2 chairs at the desk/counter. Full size refrigerator with an ice maker was not quiet, nor was passing highway traffic. Lots of breakfast options, but waffles, oatmeal, and toasted items were the only hot items (no eggs or meat). We were only here one night, but I would come back for a longer stay as it was a very comfortable room.

Leisure Partner

8/10

Excellent

23 Nov 2025

Rebecca

Front desk was often unattended and made it difficult to check in

4/10

Poor

23 Nov 2025

Huseyin Onur

The receptionist was great when checking in at 9:30 pm, however in the room the dishes were dirty as well there were some trashes at the back of drawers. Moreover, we realized in the morning that the door can be opened without a key. Besides, the breakfast was not really rich.

Leisure Family

10/10

Exceptional

23 Nov 2025

Robert

First time staying here and I'll definitely be back, very clean rooms and area. Breakfast was by far excellent. Location is easy off, easy on the hwy.

One bug was the noise from other rooms. I would recommend the front desk place a sign staying to lower all noise by 10p.m. as we were traveling and losing sleep is not fun.

Partner

10/10

Exceptional

21 Nov 2025

Laszlo

This place is great ! Easy on /off from the highway. Place is new.May be the best value hotel i have stayed at in years. Clean,quiet, nice spacious room, comfortable bed. Amazing value for the price. I will be back in a week for my trip home. You will not be disappointed

Leisure Self

8/10

Excellent

18 Nov 2025

kendra

Clean, courteous staff, great continental breakfast with make your own waffles.

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Yvette

Checked in late around 11 PM after working all day and taking a 4-hour ride. Mathew helped me right away—he was very kind and got me through the process quickly, which I really appreciated. The place was clean, and my room was very nice and spacious. I’ll definitely return to this location. Thank you

Leisure Family

8/10

Excellent

18 Nov 2025

Dionne

Nice stay, the room was spacious and the staff was nice, however double check your reservation the night before and maybe the day of. They overbook the rooms a lot.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Karter

Very clean & nice

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Katelynn

Breakfast was good! And the weight room was really nice.

Leisure Family

8/10

Excellent

12 Nov 2025

Dionne

I had a very nice stay however I witnessed a family traveling with small children being turned away because their room that was reserved months in advance be turn away. It was very sad. I would suggest calling the day before to insure they still have rooms available even if your room is reserved in advance.

6/10

Pleasant

09 Nov 2025

Therese

Beds very soft.
All room fans

8/10

Excellent

09 Nov 2025

Angel

Decent stay. Staff member Mathew was very helpful- went above and beyond to assist with room issues.

10/10

Exceptional

27 Oct 2025

Robin

I had a great stay for my friend’s wedding! Everything was great! Safe area. I would definitely stay here again if in the area! 😀

Self

8/10

Excellent

27 Oct 2025

Stephen

Nice place. Recommend. Would stay again.

8/10

Excellent

26 Oct 2025

Tony

The room I was in was amazing. It was a very pleasant surprise.
The location is convenient to the nearest highway and a convenience store with gas is only 2 miles away.
The breakfast I thought was very lacking. You better like bagels cereal and that's about it. Nothing nutritional and nothing hot was offered.
But, I would not hesitate to stay there again knowing I will go out for breakfast.

Business_and_leisure Self

10/10

Exceptional

25 Oct 2025

Austin

Clean and comfortable

10/10

Exceptional

22 Oct 2025

Richard

The area was well lit and the property was well manicured.
The building looked well maintained.
The room was nice and bed was comfortable.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Michael

Nice place! Loved the kitchenette and refrigerator! Clean and mostly quiet. Breakfast was continental so it was what one would expect. The price was great for a facility like this!

Leisure Self

8/10

Excellent

21 Oct 2025

jeffrey

Pleasant experience

2/10

Poor

21 Oct 2025

Galia

I booked a room in this hotel four months ago and paid in full for it, but at the reception they told me that they can't give me the room I requested because they are fully booked and there are no rooms available. Our room was supposed to be accessible with two queen beds. Instead, they gave me a room on the third floor with one king size bed. The request for another room or rollaway bed was declined. Later there were three unauthorized charges on my credit card made by this hotel. My husband is now on the phone with the bank discussing those charges trying reverse them. So much negative experience with only one night stay in the hotel!

6/10

Pleasant

18 Oct 2025

Michelle

Heater sounded like a jackhammer the entire night. Tv volume didn’t work at all

Self

10/10

Exceptional

17 Oct 2025

Thomas

Hotel was an EXCELLENT value at about $75 for our one night stay. So, I understand that the breakfast offerings were limited to coffee and carbs as advertised. Room was quiet, clean, modern, and roomy in the less busy outskirts of town. Good access to Interstate 81 to visit Carlisle or other locations up and down the Interstate.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Martin

good

10/10

Exceptional

15 Oct 2025

Patricia

Good

10/10

Exceptional

15 Oct 2025

Martha

Parking was very easy although it was a bit dark. Checking in was a breeze and staff was extremely polite and helpful. I could not rate the food I did not have breakfast, but it was offered the only disadvantage that I found was I had a handicap room and the lights would go on and off without anybody walking around or doing anything I rolled over in bed one time the lights came on, but I can see where that would be extremely helpful. It just was not for me and I did not know if there was a switch that I could’ve adjusted it.

Self

8/10

Excellent

13 Oct 2025

Jon

.

10/10

Exceptional

11 Oct 2025

Wanda

It’s very comfortable. Rooms were clean and staff was great.

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Telin

Roomy but sound barrier is not so good. You can hear the neighbors and outside

Partner

6/10

Pleasant

09 Oct 2025

carmelo

Reservation made previous month.
Got a call to switch from 2 queen to 1 king bed @3pm day of check-in, Refused..
Went to make coffee, no tray in coffee maker..
Taking showers @11 pm, 5 inches of water in tub not draining.
Toilet not going down... too late at nite to call anyone.
Documented at checkout.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Jennifer

Would definitely stay again

Beds were great. Was clean and comfortable.

Friends_and_family Family

6/10

Pleasant

08 Oct 2025

Glenda

I would have given 5 for everything but unfortunately the room wasn’t cleaned properly . There was no attention to detail at all . The room was nice & the beds were comfortable but it was as if the cleaner had done the bare minimum to turn the room around . There were the hairs from the previous occupants in the bath , sink and toilet seat . The back of the sink had toothpaste splatters. The taps had water marks . The sink looked smeary as opposed to thoroughly clean .
The headboards were thick with dust and one had splatters on it . The tv was covered in dust . The wardrobe doors were covered in fingerprints and the floor had bits all over it .
We went to reception to try to speak to someone but no one was immediately available . We were tired after a long journey so just decided to clean up the bathroom ourselves .
It’s a shame this happened and my suggestion is that some retraining of staff is needed with spot checks to ensure that high standards are maintained . What we experienced did not match the “ gold award “ certificate behind the reception desk !

Leisure Friends

8/10

Excellent

08 Oct 2025

Judith

Friendly staff a perfect for a night stay

Partner

8/10

Excellent

05 Oct 2025

Joseph

ok