Name: Best Western Carlisle South
Address: 101 Alexander Springs Road, Carlisle, 17015, US

4/10

Poor

13 Jul 2026

Keith

One of the reasons I picked this hotel was because it had an outdoor pool. When we arrived, the pool was not open. They never said what the issue was. Our room was clean enough, but the shower door looked like it hadn't been cleaned in a month. It was disgusting. Housekeeping never came to clean our room. on the third day, I had to go to the desk and ask them to come and bring us fresh towels. The grounds could really use some work. I was very disappointed, because we have stayed at other Best Western hotels and they were very nice.

Partner

6/10

Pleasant

13 Jul 2026

Keith

Rooms were good but they did not have the pool in working order, and it was one of the reasons we picked that hotel was the outside pool..

Friends

2/10

Poor

12 Jul 2026

Alan

The lady at the desk was very nice. We went to our first room and it was less than ideal. The wife was with me and the bathroom/sink/hallway lights did not work for her to tidy up and do makeup. The shower floor was very gross and there was mold on the caulking. The sheets had a big orangish stain on them.

I went down and asked for another room (The only one left, Carlisle Chrysler Nationals). Went to the new room, most lights worked, shower floor was still gross, less mold and a smaller stain on the sheets. Noticed one of the side tables also had a bunch of sticky stuff and I had to go down to get some cleaner to take care of that. We switched to this room and while taking a shower I noticed a ton of peeling paint on the ceiling, mold on the walls of the shower, toilet paper wasn't \"new\" and the drain backed up almost to my ankles in a less than 5 minute shower. The sink faucet also wiggled. We were stuck, all other hotels were booked and we had to get some rest so we stayed. The wall by the iron-board was peeled away, the shower also had water damage on the ceiling. One of the tiles in the bathroom/main area also sounded bad when you walked on it. Can only send 8 pictures, I have a few more and a video of the faucet.

This hotel looks \"nice\" in the lobby, but as soon as you get farther in, it needs updated badly.

Partner

10/10

Exceptional

11 Jul 2026

George

The room was clean and updated.
The staff was always available to assist with any inquiry. Breakfast consisted of scrambled eggs, sausage , bagels , toast , waffles, yogurt, cereals, coffee, tea etc
Beds were comfortable, good lines, cable tv and a/c was cold.
Great location close to the fairgrounds, shops and restaurants.
Would like to have thetv on during breakfast to start the day with some news, ambience.
Booking again!!

Friends_and_family Friends

2/10

Poor

07 Jul 2026

Melissa

The business was closed due to power outage - we were unable to check-in but were still charged. Having difficulty getting a refund.

Partner

2/10

Poor

06 Jul 2026

Keith Todd

I had a,reservation thru a 3rd party, booked it at 4 pm arrived 6pm to no reservation bc hotel was closed for 24 hours prior. WHY was I able to even make a,reservation? Now I can't get my money back and have spent over 90 minutes dealing with 3rd party and this hotel and still no refund on a hotel room where the hotel was CLOSED. horrible customer service as well

2/10

Poor

06 Jul 2026

Keith Todd

I had a,reservation thru expedia, booked it at 4 pm arrived 6pm to no reservation bc hotel was closed for 24 hours prior. WHY was I able to even make a,reservation? Now I can't get my money baxk and have spent over 90 minutes dealing with expedia and this hotel and still no refund on a hotel room where the hotel was CLOSED. horrible customer service as well

2/10

Poor

05 Jul 2026

Melissa

The business was closed due to power outage - we were unable to check-in but were still charged. Having difficulty getting a refund.

Partner

2/10

Poor

04 Jul 2026

Jin

We checked into our first room, and as soon as we walked in, there was a strong smell of cigarette smoke, even though the hotel advertises its rooms as non-smoking. The bathroom also had visible black mold throughout.

We reported the issue to the front desk, and they moved us to another room upstairs. Unfortunately, the second room had the same problems—it also smelled of smoke, and there was visible mold in the bathroom.

By that time, it was already after midnight, and we were exhausted from traveling, so we had no practical choice but to stay. However, the conditions raised serious health and safety concerns. The strong mold and smoke odors made the room uncomfortable, and the visible black mold was unacceptable for a hotel that advertises non-smoking accommodations.

I expect the hotel to address these issues and consider appropriate compensation for the unsanitary and unsafe conditions.

Partner

2/10

Poor

02 Jul 2026

Koche

The room smelled as soon as we entered like cigarettes had to spray perfume in order for us to make it through the night. The bathroom tub was disguising like it wasn’t cleaned at all. The sheets didn’t look cleaned I saw blood stains on the sheets I had to go buy sheets from the store in order to sleep.

Partner

8/10

Excellent

01 Jul 2026

Byron

Our stay was nice and the breakfast was good

Friends_and_family Family

2/10

Poor

26 Jun 2026

Jennifer M

Bathroom was leaking and had water damage. Check in person was fine. Put my stuff down in room, closed curtain, immediately saw bedbug on the curtain and departed property. Wasn’t in room for more than 5 mins. Informed management for reason of departure. Never heard anything. Hotel is advertised as having a “seasonal pool” and was not available. From the state of the property this looks to have been the case for years. Do not recommend.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Sara

Room was clean and modern. Staff was helpful via phone and facilitated quick check in/check out. The only down side was limited breakfast options, but all things considered, happy with the value.

Pet

6/10

Pleasant

21 Jun 2026

Rajesh

room was clean. left a tag for housekeeping
. no one showed up. corridors smallest different. breakfast is near basic.

good things are - spacious rooms, good bedding... other than that the place is unimpressive

2/10

Poor

20 Jun 2026

Daniel

We had two nights booked. When we got there, the sheets on the bed were stained. The bathtub was also stained and looked dirty. We went down to the front desk to ask for another room and they stated there wasn’t any available. I could see on my phone that I was able to book for that night if I wanted to. Meaning rooms were available.
Asked for a refund. Said they couldn’t do that on short notice. Settled with another set of sheets that were also stained.
At Breakfast some of the machines were out of order (ex. Coffee/tea)
Overall just felt grossed out by everything and the lack of effort from employees to try to fix anything.
Would never stay again!

Partner

6/10

Pleasant

18 Jun 2026

Melissa

This hotel was just OK. The rooms were clean and comfortable. Looked like they had been renovated recently with new carpet, tile and furniture. But the tub had not been switched out, so it was old and stained. But the price was great and we will probably stay here again! It is the halfway point for our trips to Boston, and downtown Carlisle was so cute and easy to get to.

Partner

10/10

Exceptional

15 Jun 2026

Thomas

Reasonably priced, clean, comfortable, conveniently located…hope to stay again.

Partner

2/10

Poor

15 Jun 2026

Amber

I checked in online but still had to go to the desk when I got there to get my room key. There were 4 people checking-in in front of me. Each check in took over 5 minutes. I stood there for over 30 minutes waiting to check-in. Then we got our room key and went to our room. It was dirty. Clearly never wiped down. The bathroom counter had hairs on it as well as water rings from the previous persons stay. The breakfast was sparse. They did not refill anything. Breakfast was 6-9. We arrived at 7:45 and it was cleared out. 1 muffin, no mix for waffles, no coffee. We asked for coffee and were told that the machine is now broken. Terrible. After breakfast we asked the pool hours so we could go there. It was closed, indefinitely. When we packed up to leave we double checked before we left and found a pair of UNDERWEAR in the corner, not ours. GAG! Do better Best Western South.

Family_with_children

10/10

Exceptional

11 Jun 2026

Dan

The room was clean when we arrived. Parking available at the hotel was good. No issues.

Friends_and_family Friends

2/10

Poor

09 Jun 2026

Franklin

What a dump! Room smelled musty with black mold around the tub and on the wall in the bathroom. Swimming pool was green on the first weekend in June. Trash scattered around the parking lot.The dog potty station was overflowing with used bags. Overall not a pleasant place.

4/10

Poor

08 Jun 2026

Randy

Not as pictured….

2/10

Poor

08 Jun 2026

Tim

The property was run down. The grass was long. The pool was closed and empty. The pet clean up station was over flowing with full bags and falling over. There was a trash can by the rear entrance that was over flowing and people just started putting trash next to it. It wasn’t touched for three days. The room was sub par. The bathroom door had holes in it. The motion light switch for the main entry light was annoying and the cover was broken so the inside was exposed. The walls to the side of the beds were dirty and had holes in them. They never told us during check in that if we wanted the room cleaned to put the sign on the door. When we did put up the sign all they did was take the dirty towels and empty the trash. The bed spread had holes in it.

Family

8/10

Excellent

08 Jun 2026

Everard

Nice property,though the entry and exit was a bit tight to get around. The front desk staff were nice and helpful. Clean rooms, nicely done. The bathroom was dated and the tub had black mold around the edges. A/C worked good. Outside was nice but a fair amount of trash and a number of the A/C unit covers were hanging off. Breakfast was a complete joke. I witnessed and was a victim of the Cold eggs, I mean ICE cold eggs. the person taking care of it was notified, she just said sorry and walked away! Wasnt even going to bother going back for breakfast.

Partner

6/10

Pleasant

08 Jun 2026

eric

When we got to the room, it had been 85 degrees all day and the air in the room was off. It took nearly 24 hours for it to finally cool the room down. The first night was nearly unbearable.

The bathtub was filthy, missing the plunger cover and drain cover.

Two of the outlets in the room didn't work.

With the heat, we were excited at the opportunity of a pool to come back to. Nope. Empty and dirty. No notes on reservations about the pool being out of commission

The photos of the lobby are without a doubt the nicest catfish scenario for checking into a hotel. The rooms in no way resemble the condition of the actual rooms.

When we come back to the area, we will find a different place to stay.

Partner

10/10

Exceptional

08 Jun 2026

Justin

Just what we needed last minute. Clean, updated, no odors, all good. Will stay again in future, good prices too! Front desk girl very helpful and knowledgeable.

Friends

4/10

Poor

07 Jun 2026

Jessica

Booked this hotel for a car event and chose this one for the fact it had a pool. When we arrived we noticed there was a pool but there was no water in the pool. When we got to our room I tried to put the tv on after a 7 hour drive and the TV wouldn’t work. I tried everything I could to restart the cable box with no luck. I went to call the front desk and noticed the phone in the room also didn’t work. I called down on my personal phone to ask for some help with the tv they said they would get back to me and never heard anything. The next day we asked for a new cable box or for someone to come look at it, they looked at it said they would be back to fix the issue and never came back. The next morning the shower was cold and the shower door was broken. I’m not one to complain but for the price it was frustrating. It was decently clean and provided a roof over our head for a few days.

Partner

10/10

Exceptional

07 Jun 2026

Seana

The room was clean and ready to go for us. The staff was helpful and nice

Partner

4/10

Poor

07 Jun 2026

David

This property is nothing as described or shown.. some of the rooms have been remodeled and updated others haven’t. The ones that haven’t been updated are musty with plaster falling off and paint chipping. The pool was brown and not even functioning….very disappointing. Will not be staying here again

Friends

6/10

Pleasant

07 Jun 2026

Michael

It was a little difficult to get trailer around parking lot. If you have a trailer or large truck it can be challenging. There are too many narrow curves and parking curbs. The ice machine seemed to be empty most of time. The breakfast was OK, nothing fancy, powdered eggs, sausage links, cereal, the omelettes were put in container cold or partially frozen and had to be put in microwave. They only have one waffle maker, so there is always someone waiting to use it and the timer was working on the machine. The room was clean, comfortable.

4/10

Poor

06 Jun 2026

Jonathan

Ice machine only on the second floor, breakfast was expired fruit and empty waffle batter Beds were comfortable though.

Friends

10/10

Exceptional

30 May 2026

Carl

Rapport qualité prix excellent 😁

Friends

8/10

Excellent

29 May 2026

Heidi

Clean place, nice staff, comfy bed. But, I was on the first floor with my window facing the parking lot and the drapes didn't close. Only the sheer white one. I looked at the track that the drapes are on and it didn't go the whole way across the window. That was kind of creepy.

Self

6/10

Pleasant

29 May 2026

Callie

Pet Friendly was great. Beds were comfy. Great price made it feel worth putting up with the negatives for a night.

Bathroom was less than so-so. No fan, so it had a musty smell.
Carpet in room felt dirty - like maybe had not been vacuumed in a while.
Things seemed a bit dingey, but not horrible.

Pet

10/10

Exceptional

25 May 2026

Shuyler

Clean room great breakfast!

Partner

6/10

Pleasant

24 May 2026

Denise

First room we were put in had a really strong perfume smell right inside the room and a strong smell of stale smoke in the bathroom. It was awful and there was no other available rooms. We inquired in the morning at the front desk and the guy working said he would have to talk to the manager when they came in. I heard nothing. Arrived back to hotel after a wet long day outside and had to ask again. We were able to switch rooms . It shouldn’t have been a question about having to ask the manager, the room was not acceptable. The breakfast was barely stocked and no employee around to help. The hot water was like warm, the scrambled eggs were very runny, only a couple
Muffins and 2 pieces of toast. Lots of cereal not no milk

Family_with_children

6/10

Pleasant

22 May 2026

Luis

Room where clean but towels look old. Housekeeping does not make bed daily.
Beds are very comfy

Self

6/10

Pleasant

17 May 2026

Kelley

Our room was... Okay at best. Found another person's underwear behind a stool, shower curtain was stained and the shower itself looked grungy, outlets were falling out of the wall or couldn't hold a phone charger. Walls were paper thin, could hear the room next door clearing their throat. We come down to this area from NH once a year, and we wont stay here again.

Partner

10/10

Exceptional

05 May 2026

Sergio

Clean room

4/10

Poor

03 May 2026

Kelly

Bathroom tub and toilet old and stained and dirty! On a good note the bed and sheets are comfortable and good quality.

Pet

10/10

Exceptional

29 Apr 2026

Cheryl

It was a great stay. No complaints for one night!

Self

6/10

Pleasant

27 Apr 2026

SEAN

Na

10/10

Exceptional

26 Apr 2026

LaTasha

It was a cool quick stop.Car show was in town so it was a little lore traffic than expected.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Kristen

This room was very nice, although the layout for the bathroom was very inconvenient, poorly designed and the lighting was bad.

6/10

Pleasant

25 Apr 2026

Sean

Property is in need of a refresh . Staff was helpful. But some TLC is needed

Partner

10/10

Exceptional

25 Apr 2026

Edward

This is the second time we have stayed here. It's close to the family we visit and downtown Carlisle. Staff is great, breakfast is good.

Partner

10/10

Exceptional

23 Apr 2026

Darien

Great stay

Partner

8/10

Excellent

13 Apr 2026

Robert

Great staff very friendly the room was clean but there was mold around the tub

Partner

8/10

Excellent

12 Apr 2026

Michael

This hotel looks like its been renovated since I last stayed. (been a while ago) But the hotel building and the room itself was beautiful. Very clean. Staff were very friendly. And the price for my two night stay was very good. I will definitely come back here again.

Self

8/10

Excellent

09 Apr 2026

Cecilia

The breakfast wasn't complete when arrive. We have to wait. Then comes the egg, but theren't bacon!

10/10

Exceptional

09 Apr 2026

Gisele

really fresh

Partner

8/10

Excellent

23 Mar 2026

Charmaine

Staff were friendly and helpful. They were accommodating for a first floor room which was very helpful for my spouse and dog. No complaints about the cleanliness of the room

Pet

8/10

Excellent

13 Mar 2026

Linda

Excellent value for the rate that was charged.
Property and room were very clean. We did not like the seperate wash basin from the bath and toilet area, reducing the counter space for 2 persons.
Perhaps, we had a smaller room? The King bed was comfortable. To ensure a quiet room, we asked for a room away from the highway, and on 2nd floor since dogs are allowed on the first floor. Why we rated only \"good\" is because the bottom of the shower curtain was stained (should be replaced) and the bathtub was worn and looked dirty.
A plus was the included continental breakfast which offered a variety of items
All in all, a comfortable overnight stay.

Partner

4/10

Poor

03 Mar 2026

Michael

Parking was easy dont know about the pool I was never told they had one

Self

10/10

Exceptional

18 Feb 2026

Ian

Very pleasant staff. Clean room, quiet, easy access, close to everything!

Family_with_children

2/10

Poor

18 Feb 2026

David

Bathroom was really dirty. Not comfortable staying there at all.

6/10

Pleasant

07 Feb 2026

Kelli

The staff was courteous. The room was okay. The bathroom tub had a broken plug, and the coating was peeling off the inside of the tub, which did not look renovated. I guess you get what you pay for. The price was good.

Business Self

6/10

Pleasant

22 Dec 2025

colleen

bathroom shower was excellent wallpaper and fixtures needed updated - and motion light needed to be adjusted every 10 mins went on - staff was very respectful and courteous

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Robert

Room was ok.

8/10

Excellent

15 Dec 2025

Ron

Yes!

10/10

Exceptional

02 Dec 2025

Ricardo

Great place comfortable and easy to get access to the room

6/10

Pleasant

23 Nov 2025

Leonard

The bathtub and shower curtain were dirty. The rest of the room was clean. Hallways, lobby and breakfast room were cold and uncomfortable. Breakfast food was not good.

Leisure

10/10

Exceptional

14 Nov 2025

Christina

Stayed here while traveling for work. Had my pup with me. Very dog friendly place with parks nearby, and very close to many shops. Will stay here again for work travel.

Business

10/10

Exceptional

12 Nov 2025

Pauline

clean, spacious, nice, quiet

Business

8/10

Excellent

10 Nov 2025

Bradley

Friendly and clean.

8/10

Excellent

04 Nov 2025

Joseph

Beds were nice. Place was clean. People were nice.

2/10

Poor

03 Nov 2025

mary

yes the noise outside was terrible and also next to us and we told the front desk and NOTHING was done.. WE had to wait to sleep until 1 am because that is WHEN the noise stopped

Business

8/10

Excellent

03 Nov 2025

Valorie

Nice room with very friendly and courteous staff, great price

10/10

Exceptional

01 Nov 2025

Jessica

Felt the same way . They were kind .

Business_and_leisure Self

10/10

Exceptional

31 Oct 2025

Jessica

They were kind !

Business_and_leisure Self

10/10

Exceptional

14 Oct 2025

Cathleen

Hotel was right off the highway and easy to get to. Very affordable.

2/10

Poor

13 Oct 2025

Carissa

My stay started with a room next to the laundry. I could hear workers talking. I asked to be moved to another room and told none was available and they would call me when a room was clean. I never received a call. You could hear people coming and going at all hours of the night. An alarm of some sort woke me up at 6 am after no sleep from the noise. The photos online are deceiving. The bathroom is disgusting and not updated. The outside of the property is no better. Weeds and trash. Will not stay here again

Leisure

2/10

Poor

09 Oct 2025

Jennifer

There was a live cockroach crawling on one of our beds. When we told the front desk they said that they would have a manager contact us--no one ever did.

Leisure Family

10/10

Exceptional

08 Oct 2025

Thomas

The room was clean and comfortable. Breakfast was very good. Convenient to get to the Carlisle Fair ground for the car show.

Leisure Friends

6/10

Pleasant

06 Oct 2025

Darlene

Bathroom needs updating , in rough shape. Walls were peeling, tub was old. Sinks faucet was wobbly.
Wall lamps usb and electrical outlets didn’t work. Surged if tried to use..
Staff were nice and friendly.

Leisure Partner

4/10

Poor

04 Oct 2025

Sheila

Dirty and outdated

Leisure Partner

10/10

Exceptional

04 Oct 2025

Peter

Everything was great , professional staff clean rooms.

Partner

10/10

Exceptional

03 Oct 2025

Trever

Nice comfortable place to stay

6/10

Pleasant

03 Oct 2025

Phillip

There was mold on bathroom curtain and the wall next to tub is falling apart!

Partner

10/10

Exceptional

30 Aug 2025

Gerson

Everything was a little too far from the hotel

8/10

Excellent

24 Aug 2025

Glenn

Towels were poor quality, very scratchy and rough. A/C unit was noisy.

Leisure Friends

8/10

Excellent

24 Aug 2025

Thomas

Housekeeping could have done a better job

Leisure Family

8/10

Excellent

22 Aug 2025

Verified traveler

Nice hotel stayed across street last year

Self

10/10

Exceptional

19 Aug 2025

stephen

nothing outstanding one way or the other,got just what i want from a motel..no frills at a good price.job done..

Leisure Family

4/10

Poor

19 Aug 2025

Chad

Sub par stay

Room was considerably damp, even with the AC set at 65, getting into bed the bedding felt damp as well. Lamp shades had what looked like mold on them, the bathroom wall was deteriorating and appeared to have been caused by water damage.

Partner

8/10

Excellent

18 Aug 2025

Jessica

Staff was nice our room was clean bathroom was ok, quiet

Business_and_leisure Pet

2/10

Poor

18 Aug 2025

JAMES

Visit before you pay!!

Well due to smell and the dust in the room that trigger my wife's allergies we weren't able to say, So we went an found another hotel 15 min away. But I had another room that my Son and grandkids stayed inn , So im out of money because the miss leading advertisements.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Beth

Very nice!

Leisure Family_with_children

8/10

Excellent

16 Aug 2025

Dennis

Aç struggled to keep room cool, other than that it was a good stay. Room was nice

Leisure Partner

6/10

Pleasant

14 Aug 2025

Karl

Dirty bathroom. Hot and stagnant hallways.

2/10

Poor

13 Aug 2025

Marta

I rented 4 rooms and at 2am woke up to bed bugs biting my daughter and the other room my brother had same issue definitely was a nightmare of a night trying to figure out where to go in the middle of the night definitely would not recommend this place

10/10

Exceptional

11 Aug 2025

Candyce

The staff was nice and friendly, just made you feel welcomed. Breakfast was good too.

Leisure Pet

6/10

Pleasant

11 Aug 2025

Ashley

Stayed for one night during the truck meet. Room seemed cleanish, ac hardly worked and I got bed bug bites ALLL over my legs. Don’t recommend staying here.

6/10

Pleasant

11 Aug 2025

Denise

Ok hotel

Staff was friendly but hotel had strong smell of curry. Room had musty smell. Beds were very hard. Breakfast was ok but not great

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

Annaliz

Was only here for one night, very fast check in and out. The hook in the bathroom was broken and the handle for one of the drawers was also broken.

Leisure Partner

4/10

Poor

05 Aug 2025

Zach

Rented 4 rooms and they were dirty, toilets were not bolted down, ac barely worked.

Leisure Family

10/10

Exceptional

03 Aug 2025

Matt

Very nice staff.

8/10

Excellent

03 Aug 2025

Verified traveler

Revolving Door

It was all good , except a fire door on left side of building, facing it. Was always being pushed open a little to let anybody in. Which means security was low. Right beside door,a sign said, KEEP FIRE DOOR CLOSED. but every time I went by it, it was pushed open a little bit. And I would slam it SHUT. I'm thinking, workers, letting someone in to swim or free room. Needs to be checked so door stay SHUT.
Anyone stays here, and go by a fire door, shut it tight for more security.

Business

10/10

Exceptional

03 Aug 2025

Dan

Excellent stay and very clean.

Friends_and_family Family

6/10

Pleasant

02 Aug 2025

Stephine

The staff was professional and friendly at check in. The bathroom has mold spots on the walls and ceiling. Certain areas in the common area have bug splatter on the walls. I loved that the mattress was encased! That’s huge considering the easy spread of bugs when mattresses do not receive preventative measures. Although, it was not the most comfortable mattress to sleep on. The shampoo and conditioner were crappy and cheap. The body soap left our skin feeling really dry and sticky. I would highly suggest an upgrade. The room smelled great and was clean when we arrived. WiFi and tv worked. No issues with keycards. Cleanliness of the entrance to the hotel itself was clean and look good as well. But the rooms definitely needs some extra attention and additional renovations/ upgrades

Leisure Partner

8/10

Excellent

02 Aug 2025

Michelle

Toilet seat was falling off toilet
Toilet paper dispenser was falling out of the wall
Main parking lot not kept up, weeds growing in lot

Business