Name: Novotel Cambridge North
Address: 2, Cambridge Square, Cambridge, CB4 0AE, GB

6/10

Pleasant

20 Jul 2026

Jyl

A couple of things could have been explained at check in. Reiteration of breakfast included and times available. Also, that you needed to use your key to access the lift control. Food options available were not promoted nor suggested. We ran out of loo rolls during our stay, but no way of contacting reception from room. No outside seating from swimming pool nor at front of hotel. No tokens in spa lockers. Access to spa from reception was up to first floor, then back down the ground floor, but there was a door from ground floor into spa area, non accessible to guests, but open to guests when you left spa. We couldn't find a swim suit dryer, nor used towels basket in spa, so action was to carry dripping costume to room, or wrap in used towel, take to room and leave used spa towel in room.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

iain

Generally the hotel was clean

Not enough soap in the bathroom for 2 consecutive nights. Clothing from previous guest left on floor and a piece of furniture had a dirty mark on it that looked like dried on sick.

10/10

Exceptional

19 Jul 2026

Rikesh

Excellent facilities and very nice modern hotel

Friends_and_family Family

4/10

Poor

17 Jul 2026

gemma

Three ladies in a group room for 4. The service was good to start off with however we were booked into room 108, which had several splats and pool stains of blood on the walls and carpet.

The double sofa bed had a soiled single duvet and no cover and everything was set up for two. We had to make up the spare bed. Under the bed is covered in dust. Needs a good clean!

Complained to management and was provided a partial discount.

Hotel is convenient near to the station. Overall it’s a no for Novotel unfortunately.

Friends

10/10

Exceptional

17 Jul 2026

Isabelle

Lovely and very comfy stay. So accessible to train station!

Self

10/10

Exceptional

14 Jul 2026

Matthew

We had a great stay - a lovely big, clean room with air conditioning and fantastic facilities like the gym and the pool. The staff were all very friendly and super helpful.

On the negative side, you have to go via reception to get a special key card and towels for the gym and pool which is not ideal (they're nowhere near each other). The breakfast had a good variety of items but as it's a large hotel it can be quite chaotic, especially at the weekend

Partner

2/10

Poor

13 Jul 2026

Mark

Food rubbish worst hotel I’ve stayed in for a long time

Partner

8/10

Excellent

12 Jul 2026

Paul

Room was very clean. Fridge and safe nice touch. Air conditioning was great to have.

Self

8/10

Excellent

10 Jul 2026

Paul

Lovely, modern hotel in an ideal location for commuting to local area. Only gripe was the air conditioning in my room was not working, which in the heatwave made the room very uncomfortable. Despite reporting the issue, it was not fixed and no compensation/alternative was provided.

Self

10/10

Exceptional

10 Jul 2026

Li

Breakfast is good, general clean, helpful staff, efficient management for rapid response and great problem solving. Due to busy traffic, reception is general queue from time to time, if fast check out will be available later, it will help.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Hugh

Very comfortable, clean hotel. Only let down as pool not available.

6/10

Pleasant

10 Jul 2026

Katherine

Spacious and comfortable room but the twin beds were narrower than standard singles which was a shame in such a large room. I didn’t like the glass swing door on the bathroom - a lack of privacy, especially as no lock and if the light isn’t on outside the bathroom, the door became see-through. There was mould on the shower head but apart from that the room was very clean

Family

4/10

Poor

09 Jul 2026

Gavin

Aircon didn’t work in my room.

Self

10/10

Exceptional

07 Jul 2026

Maria

Staff was very friendly and the location was really good.

6/10

Pleasant

06 Jul 2026

Emma

Luggage drop off helpful. Air con worked well.
Staff friendly. Convenient location for Cambridge North. Good sound proofing / black out. Comfortable bed

Less good: With the executive suite I expected more for the cost. No spare pillows so had to go back to reception to ask and they could only find one spare rather than two.
Bed sheet loose/ didn't fit bed ( super king rather than king)
Stains on sofa.
Bathroom door didn't close fully and shower fan didn't appear to be working so steam going into bedroom.
Mirrored toilet door... Who wants to watch themselves on the toilet?!
Gym/ pool was in a strange location on the other side of the hotel accessed by going to first floor then back down to ground after walking the length of hotel room corridor.

Partner

10/10

Exceptional

05 Jul 2026

Gillian

This was a great hotel for our families needs. Room was a good size and it had a mini fridge and a Co-op across the road! The pool was great. Hotel was very clean and staff very helpful and friendly. There is a car park very close to the hotel (train station park and ride' car park), their is a charge - note busy during working hours. 10/15 min bus journey to the centre of Cambridge which was easy to navigate.

Family_with_children

8/10

Excellent

04 Jul 2026

ricky

The manager was extremely helpful and accommodating.
All the staff were friendly and helpful.
Rooms are so quiet and beds I found comfy.
My only criticism was the breakfast. It’s ok for one morning but we had 3 breakfasts and the variety and quality should have been better. No porridge, no smoothies, fruit wasn’t very nice. Not enough types of bread and pastries was very limited.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Sophia

Staff and breakfast.

Partner

10/10

Exceptional

22 Jun 2026

Jack

We stayed here for one night on a Sunday and it definitely met the expectations for the price range. Beforehand I had requested anything complementary as it was our anniversary. I was pleasantly surprised that we were granted an upgrade to a junior suite on the top floor, however bare in mind it was a Sunday and not very busy. They kindly decorated the room for our anniversary which was a lovely touch.

Overall, a very peaceful stay for both of us, helped by the lovely staff and topped off by a lovely breakfast.

The main attraction was definitely the pool

Partner

2/10

Poor

21 Jun 2026

Henri

The bedding on the children’s sofa bed was too small to cover it and only one pillow provided for two children. Housekeeping were asked via the front desk for more but none arrived. The cleanliness of the room was also overall poor

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Karle

The hotel was well equipped, clean and ideally located with it being a short drive to central Cambridge and also Newmarket. There are numerous public transport facilities with it being located right next to a train station with convenient connections to london and the north. The hotel is situated in a quiet modernised area and the parking is safe and in plentiful availability.

The parking is operated by an external provider and can be a faff as there are no physical paystations, with payment being processed via a QR code link or the use of an App, which can be off putting for some older or less tech-savvy guests.

However, aside from that, the hotel was lovely, breakfast was delicious with a wide array of options and I would happily return and highly recommend others to stay here.

If I was to suggest anything, I would say that the swimming pool changing rooms could benefit from more space and benches in order to sit and get dressed, as well as providing bags for wet clothing or instead having a mini tumble dryer for wet items as is the case in some other hotels.

Partner

10/10

Exceptional

16 Jun 2026

Daniel

Always a great stay here, super friendly staff and lovely hotel.

Self

8/10

Excellent

16 Jun 2026

Iqbal

Check in is slow, not enough check in options or front of house staff

Self

10/10

Exceptional

15 Jun 2026

Amanda

Lovely hotel, would recommend

Partner

4/10

Poor

12 Jun 2026

Doyinsola

n/a

8/10

Excellent

10 Jun 2026

Gameli

Misleading Information on parking, car park in front of hotel is reserved for disabled people only, guests without a blue badge have to travel and park at a paid car park away from the hotel

Self

4/10

Poor

07 Jun 2026

David

. No Parking
. Food look warm

Partner

8/10

Excellent

07 Jun 2026

Hayley

Friendly staff, clean room, easy to commute to central Cambridge

10/10

Exceptional

03 Jun 2026

Russell

Only the expensive parking lets it down

Self

10/10

Exceptional

02 Jun 2026

Glenn

Great hotel outside Cambridge. Bus stop is next to the hotel, every 20 minutes and it only takes 15 minutes to get in the centre of Cambridge. Payable car park next to the hotel.

Partner

10/10

Exceptional

31 May 2026

POPPIE

The staff were A+ , so helpful friendly and lovely, nothing was a problem at all. Even when they are rushed off their feet and dealing with multiple problems. Rooms comfy, breakfast nice. Swimming pool use is a bit clunky having to go back to reception each time for access, but facilities were excellent. Parking slightly complicated.

Friends_and_family Friends

4/10

Poor

30 May 2026

Zubedah

Check in time is 3 but staff did not have rooms prepared till 4.45! However, hotel is clean.

Family_with_children

10/10

Exceptional

29 May 2026

Ashley

Really lovely staff, very attentive

Self

10/10

Exceptional

28 May 2026

Wesley

Staff where friendly and helpful

Self

8/10

Excellent

27 May 2026

Karen

This hotel is next to the Cambridge North train station. Really convenient to not have to walk far with luggage. Train was easy into Cambridge, and bus stops were also conveniently close to hotel. Pool is small (no more than 20 people) I didn't look at the gym facilities. The breakfast was adequate, my opinion is that the breakfast wasn't good value for money, but there are no obvious choices for other places to eat close to hotel. My room had a great shower, and excellent air conditioning which were my main priorities on a super-heated bank holiday weekend.

Self

6/10

Pleasant

24 May 2026

Heidi

Beautiful hotel , spotless and gorgeous rooms. It felt like the whole team was very disjointed - I’m not sure if it’s a new team and there isn’t enough of them or they just aren’t working well to make service flow. Not the usual 5* Novotel standard of customer service which is a shame because it really is a lovely hotel. Breakfast was great as always , again not enough staff to make it flow but the ones that were trying to get people seated were working hard just a crazy amount of used dirty tables not being cleared - I mean management must know it’s going to be busy if the hotel is busy. These details make me want to not go back. This could easily be a premium hotel with a bit more staff training and more staff.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Sam

Didnt really get chance to use the pool or facilities like sauna and stuff

TV was just too loud and would not go down in volume or anything pay a extra £10 fee for a double bed instead of the two single beds and the double bed was not even a full bed it was like a small standard double bed,

Little bit of a expensive for a single one night stay there and the double bed in stead of two beds for the other fee was not worth it,

Self

10/10

Exceptional

16 May 2026

Samantha

The hotel was modern, clean and had a lovely feel about it, helped by a friendly, warm welcome from the staff. My standard queen room was a good size and well-equipped. I used the gym and pool and was happy with that too. My room overlooked the train station, but despite that it was really quiet, and I appreciated how easy it was to get the train into central Cambridge.

I would definitely recommend the hotel and stay again.

Self

10/10

Exceptional

14 May 2026

Tom

S

Self

10/10

Exceptional

10 May 2026

Sharon

Great hotel, clean room and friendly staff.

The breakfast was really good, only downside of the stay is that the swimming pool is small.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Ian

N/a

6/10

Pleasant

05 May 2026

Erdinc

Duvet cover was dirty had a really bad smell when you put you got close to it, all the staff could do was say sorry.
Parking isn’t free, pool is nice but small.

Friends_and_family Family

6/10

Pleasant

04 May 2026

Deborah

This was our third stay here and it didn't feel as good this time. Room was nice but would have benefited from a deep clean. Pool is great but jacuzzi was out of order and every time we collected a pool key card it didn't work and we had to traipse back to reception. Breakfast options are good, but things ran out and were slow to be replenished, only one coffee machine was working so a big queue, and our table wasn't cleared in the whole time we sat there. Location is helpful as there is parking and then various bus services into the city, or it's a nice walk along the river. Staff very friendly but alot of them were new and unsure of how to do things.

Family_with_children

8/10

Excellent

03 May 2026

Guy

Breakfast short staffed and one coffee machine not working leading to queues and shortages of certain items

Partner

10/10

Exceptional

29 Apr 2026

Colin

A nice modern hotel which is well located

10/10

Exceptional

28 Apr 2026

Vincent

Lovely hotel. Great gym. Parking is expensive.

Partner

10/10

Exceptional

28 Apr 2026

Johan Wegard

Close to trains. Friendly staff ok pool

Partner

10/10

Exceptional

27 Apr 2026

Ben

A very good hotel in a convenient location, although beware of parking if Cambridge Utd are at home, as it can be very busy.

Self

6/10

Pleasant

26 Apr 2026

Daniel

Stay at this hotel often, usually everything is perfect and I enjoy staying here often. This time on arrival, there seemed to be an odd smell in the corridor whe getting out the elevator, when I entered the room there was sliders in the bottom of the toilet and half a loo roll like it had been used and not cleaned. The rest of the room was clean as usual. When I returned back on the second day, the toilet was ‘running’, like the system was filling up with water but it never stopped. Had to flush the toilet a few times to clear. Think this was an off chance as I’ve never had it before- would stay again but disappointed with this stay.

Self

10/10

Exceptional

22 Apr 2026

Kris

New hotel with clean rooms. Quite isolated next to Cambridge North but I would stay again. No discount parking available.

Self

10/10

Exceptional

20 Apr 2026

Sumaila

Enjoyed it!!!

10/10

Exceptional

17 Apr 2026

Jonas

Nice hotell, great breakfast. The gym was a plus!

Business

10/10

Exceptional

14 Apr 2026

Joy

Very spacious and modern decor....excellent location. Used the pool and sauna....helpful desk staff.....plenty of space in the lounge..Good sound insulation.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

C

Helpful staff, nice breakfast

10/10

Exceptional

12 Apr 2026

Bryan

Breakfast was excellent but parking expensive

Partner

10/10

Exceptional

11 Apr 2026

Martin

Very modern clean hotel. Staff were very helpful.

Partner

10/10

Exceptional

11 Apr 2026

Manveen

Best experience staffs are soo friendly and welcoming amazing time spent here

6/10

Pleasant

10 Apr 2026

Steven

Overall, poorer than expected.
Roomm was clean and breakfast pretty good.
No hotel car park, poor room ameneties, uncomfortable bed and pillows. Wouldn't stay again

6/10

Pleasant

07 Apr 2026

Laura

The room was clean but there was an empty packet of Maryland’s under the bed. The Tv didn’t work and I only noticed about 3 hours into our arrival- no maintenance were in house so they offered a different room- but we had already unpacked, settled etc, my son was sleeping so was inconvenient to move. The pool was out of use 10-11am which was annoying and the hot tub was out of use the whole time. There was also no water in our fridge. With there being no phone in the room having to go down to reception felt like a chore every time so we didn’t bother. The location is good but I was misinformed on the phone about parking- she told me £12 but it’s actually £21.60. We still had a nice stay but there were a number of errors.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Wai Sze Melody

This is the first time I stay in this hotel with my family. The carpark just next to the hotel but no more hotel guest price. We have to park there by paying two days price as we arrived at 4pm and planned to leave at next day 10am.
The room and the hotel is clean and in modern design. Swimming pool is a big crowned and lack of space for us to put our belongings at the poolside. Breakfast is perfect and food refill in minutes.
The only thing which cannot gain a five star is room network and wifi is zero signal. We can just access in lobby ( I don’t know how’s other room). Other than that, all is perfect.

Family_with_children

8/10

Excellent

04 Apr 2026

Simon

Great hotel and staff

The only thing can be improved probably to have a better deal for parking at next door car park. Paid 16.5 for overnight car park. You pay from arrival until 4am, then pay for another day. So kinda of 2 days parking fee when essentially you stay just over night. (If I understood correctly)

But I understand this is out of control of hotel as it doesn’t own the car park.

Overall a great stay.

Self

6/10

Pleasant

29 Mar 2026

Andrew

Parking was ok once you realise it is with the train station car parking but confusion info on the website and the booking info was not clear.

10/10

Exceptional

28 Mar 2026

Bhakti

Everything was excellent just couple of things could be better. 1. Room to have extra sockets next to bed there is no USBC so you want to charge with the plug and is far far from bed.
2) everything at breakfast is good but could some more variety for fruits especially for vegetarians there isn’t much options. Otherwise all excellent.

Family

10/10

Exceptional

22 Mar 2026

Kamil

Yep

6/10

Pleasant

22 Mar 2026

Kathleen

Although my room was cleaned and the towels replaced, the tea/coffee/milk was not replaced and there was a dirty cup left in the room. Not really good enough.
The member of staff on breakfast duty was excellent. Very welcoming, friendly and helpful.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Ruvarashe

Clean and spacious rooms. Really loved the breakfast variety for all age ranges. The sauna and pool are a must , it’s small but worth it

Friends

10/10

Exceptional

15 Mar 2026

Fred

Ideal base to explore Cambridge excellent connections by train, bus and uber. No need for a car.

Partner

10/10

Exceptional

12 Mar 2026

Teddy

Very good location very modern room and clean showers great

10/10

Exceptional

08 Mar 2026

Ben

This is my go-to hotel in Cambridge, although I notice the selection of spirits at the bar has decreased, and the breakfast options have tightened up a bit in terms of variety. The hotel has replaced some of the older furnishings, which were needed. The bedrooms are comfortable, and the Wi-Fi is good, although it is not as easy to work from as the desks are smaller.

Self

10/10

Exceptional

28 Feb 2026

Chris

Amazing stay, cosy and comfortable

Partner

6/10

Pleasant

27 Feb 2026

Raymond

The room has a very strong mold smell.

8/10

Excellent

22 Feb 2026

Daniel

Overall was good. Food service poor. Waited an hour for dessert before cancelling. Asked 3 times for the bill before it arrived

10/10

Exceptional

20 Feb 2026

Ei thinzar

Nice

8/10

Excellent

18 Feb 2026

Genevieve

The room was lovely and clean and the extra bed was made up. I had alerted them previously that our daughter had not been included on the original booking and they weren't aware of this on checking in. Most of the staff were very courteous. Our TV didn't work particularly well and at one point our room card didn't work. We were told to whatsapp the hotel. The first time this worked very well but it didn't the second time so my husband had to go down and rectify the entry card problem. The restaurant was lovely and the breakfast had a very good offering. The gym and pool were also very good, despite the jacuzzi not working. All in all a good, well located and very reasonably priced hotel.

Friends_and_family Family

8/10

Excellent

18 Feb 2026

Sean

Nice room and staff

Partner

8/10

Excellent

15 Feb 2026

Garry

Room was nice and clean and staff was nice, but had to wait almost two hours to check in as rooms wasn’t cleaned

Partner

10/10

Exceptional

08 Feb 2026

Samantha

Room spotless, excellent sound proofing with regards to the train station, great size, lovely big shower, breakfast excellent and very helpful friendly staff. The location is perfect for Cambridge, being right next door to the train station and only five mins and you are in the town centre!

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Daniel

Stay at the hotel quite often when travelling to my tattoo artist. Always a great stay, comfortable rooms, great breakfast choice and easy to travel to whether by rail or car.

Leisure Partner

8/10

Excellent

18 Jan 2026

Atsuhisa

If breakfast menue changes day day day, it will be perfect.

Business Self

10/10

Exceptional

08 Jan 2026

John

easy access to the station

Business Self

8/10

Excellent

05 Jan 2026

Nicholas

Room clean. Woud have been 5 but we booked for pool, only to be told when we got to property it was closed for product added to pool. We had called 2 hours prior to booking to make sure it would be open so sho

10/10

Exceptional

02 Jan 2026

Helena Diane

It was fantastic no complaints

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Frederica

Room was modern, clean, practical, had everything you needed. Except there was no bottled water in the room we had. Rituals shampoo etc which was a nice touch.

The spa had a lovely swimming pool, but unfortunately every single locker was broken in the changing rooms, the showers around the pool didn’t work and it would be nice to get complementary slippers for spa users with access.

The showers in the changing rooms were not much better either, clean and tidy well kept but the showers stay on for no more than 5 seconds - which needs improving.

I think they would also benefit from having a swimming costume drying machine in the changing rooms or offer bags for wet suits - this is a standard in all spas.

I also think with the price of room rates people staying should receive a discount at least on the parking, or be allocated 24hrs free as a gesture.

Overall the stay was pleasant, what we needed, and it was very comfortable.

Business Partner

8/10

Excellent

24 Dec 2025

Tasha

Amazing stay and great room! Only issue was that we utilised the gym facilities and the dumbells left metal splinters in my partners hands!!! We had to spend a fortune on ‘home remedies’ to remove them, and when we informed the reception they didn’t seem overly interested. He is still having issues with some of the splinters, and will likely have to seek medical assistance to have them removed. This is an issue with low quality equipment, so very frustrating for this to happen at the hotel. The other facilities were great and well maintained.

Partner

10/10

Exceptional

14 Dec 2025

Vithursha

Lovely place, staffs were very friendly, rooms and washrooms are very clean, breakfast was delicious.

Leisure Family

10/10

Exceptional

06 Dec 2025

Andy

ALL VERY GOOD!

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Ben

Having stayed at the hotel many times, I always enjoy returning here. The sofas could be reupholstered. Disappointed that there was no complimentary water in the fridge. Otherwise, the usual warm welcome.

Self

10/10

Exceptional

28 Nov 2025

Michael

.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Sophia

The staff are amazing 👏, always ready to help.

10/10

Exceptional

22 Nov 2025

haseeb

Great staff, provided us with a cot. Nice restaurant and really friendly staff.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Ian

Nice hotel

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Ivor

Great location, easy to get to and into Cambridge

Leisure Partner

10/10

Exceptional

19 Nov 2025

Matteo

Clean Room, modern feeling, modern furniture. Will stay again.

Business

10/10

Exceptional

17 Nov 2025

Sandesh

This was a second stay at this place and like last time the room as clean and tidy, staff friendly. Thank you for the pleasant stay.

Business Family

10/10

Exceptional

16 Nov 2025

Joseph

Everything was great. We thoroughly enjoyed our overnight stay. All the staff were friendly and helpful.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

darren

So cheap

8/10

Excellent

15 Nov 2025

Naomi

Lovely hotel, good faciluries, very clean abd the staff were friendly and helpful. Would recommend.

Friends_and_family Family

8/10

Excellent

02 Nov 2025

Karen

Great spacious rooms, amazing breakfast

Leisure Family

8/10

Excellent

02 Nov 2025

Karen

We have been coming here for birthday celebrations for a few years now as we love the location, Breakfast and facilities. Rooms are always comfortable with lovely big beds and nice products in the room. I didn’t like that on a couple of floors there was a strong smell of weed. Also had hassle with booking through third party and not able to rectify the issue and it costing me an additional £100.

Leisure Family

6/10

Pleasant

02 Nov 2025

Kelvin

Modern hotel, decent room size adequately equipped with all the necessary stuff. For the size of the hotel, a bigger swimming pool would be ideal.

Leisure Family_with_children