Novotel Cambridge North

United Kingdom , Cambridge
CAMBRIDGE, 2, Cambridge Square
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100 reviews shown

10/10

Exceptional

15 Mar 2026

Fred

Ideal base to explore Cambridge excellent connections by train, bus and uber. No need for a car.

Partner

10/10

Exceptional

12 Mar 2026

Teddy

Very good location very modern room and clean showers great

10/10

Exceptional

08 Mar 2026

Ben

This is my go-to hotel in Cambridge, although I notice the selection of spirits at the bar has decreased, and the breakfast options have tightened up a bit in terms of variety. The hotel has replaced some of the older furnishings, which were needed. The bedrooms are comfortable, and the Wi-Fi is good, although it is not as easy to work from as the desks are smaller.

Self

10/10

Exceptional

28 Feb 2026

Chris

Amazing stay, cosy and comfortable

Partner

6/10

Pleasant

27 Feb 2026

Raymond

The room has a very strong mold smell.

8/10

Excellent

22 Feb 2026

Daniel

Overall was good. Food service poor. Waited an hour for dessert before cancelling. Asked 3 times for the bill before it arrived

10/10

Exceptional

20 Feb 2026

Ei thinzar

Nice

8/10

Excellent

18 Feb 2026

Genevieve

The room was lovely and clean and the extra bed was made up. I had alerted them previously that our daughter had not been included on the original booking and they weren't aware of this on checking in. Most of the staff were very courteous. Our TV didn't work particularly well and at one point our room card didn't work. We were told to whatsapp the hotel. The first time this worked very well but it didn't the second time so my husband had to go down and rectify the entry card problem. The restaurant was lovely and the breakfast had a very good offering. The gym and pool were also very good, despite the jacuzzi not working. All in all a good, well located and very reasonably priced hotel.

Friends_and_family Family

8/10

Excellent

18 Feb 2026

Sean

Nice room and staff

Partner

8/10

Excellent

15 Feb 2026

Garry

Room was nice and clean and staff was nice, but had to wait almost two hours to check in as rooms wasn’t cleaned

Partner

10/10

Exceptional

08 Feb 2026

Samantha

Room spotless, excellent sound proofing with regards to the train station, great size, lovely big shower, breakfast excellent and very helpful friendly staff. The location is perfect for Cambridge, being right next door to the train station and only five mins and you are in the town centre!

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Daniel

Stay at the hotel quite often when travelling to my tattoo artist. Always a great stay, comfortable rooms, great breakfast choice and easy to travel to whether by rail or car.

Leisure Partner

8/10

Excellent

18 Jan 2026

Atsuhisa

If breakfast menue changes day day day, it will be perfect.

Business Self

10/10

Exceptional

08 Jan 2026

John

easy access to the station

Business Self

8/10

Excellent

05 Jan 2026

Nicholas

Room clean. Woud have been 5 but we booked for pool, only to be told when we got to property it was closed for product added to pool. We had called 2 hours prior to booking to make sure it would be open so sho

10/10

Exceptional

02 Jan 2026

Helena Diane

It was fantastic no complaints

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Frederica

Room was modern, clean, practical, had everything you needed. Except there was no bottled water in the room we had. Rituals shampoo etc which was a nice touch.

The spa had a lovely swimming pool, but unfortunately every single locker was broken in the changing rooms, the showers around the pool didn’t work and it would be nice to get complementary slippers for spa users with access.

The showers in the changing rooms were not much better either, clean and tidy well kept but the showers stay on for no more than 5 seconds - which needs improving.

I think they would also benefit from having a swimming costume drying machine in the changing rooms or offer bags for wet suits - this is a standard in all spas.

I also think with the price of room rates people staying should receive a discount at least on the parking, or be allocated 24hrs free as a gesture.

Overall the stay was pleasant, what we needed, and it was very comfortable.

Partner

8/10

Excellent

24 Dec 2025

Tasha

Amazing stay and great room! Only issue was that we utilised the gym facilities and the dumbells left metal splinters in my partners hands!!! We had to spend a fortune on ‘home remedies’ to remove them, and when we informed the reception they didn’t seem overly interested. He is still having issues with some of the splinters, and will likely have to seek medical assistance to have them removed. This is an issue with low quality equipment, so very frustrating for this to happen at the hotel. The other facilities were great and well maintained.

Partner

10/10

Exceptional

14 Dec 2025

Vithursha

Lovely place, staffs were very friendly, rooms and washrooms are very clean, breakfast was delicious.

Leisure Family

10/10

Exceptional

06 Dec 2025

Andy

ALL VERY GOOD!

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Ben

Having stayed at the hotel many times, I always enjoy returning here. The sofas could be reupholstered. Disappointed that there was no complimentary water in the fridge. Otherwise, the usual warm welcome.

Self

10/10

Exceptional

28 Nov 2025

Michael

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Sophia

The staff are amazing 👏, always ready to help.

10/10

Exceptional

22 Nov 2025

haseeb

Great staff, provided us with a cot. Nice restaurant and really friendly staff.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Ian

Nice hotel

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Ivor

Great location, easy to get to and into Cambridge

Leisure Partner

10/10

Exceptional

19 Nov 2025

Matteo

Clean Room, modern feeling, modern furniture. Will stay again.

Business

10/10

Exceptional

17 Nov 2025

Sandesh

This was a second stay at this place and like last time the room as clean and tidy, staff friendly. Thank you for the pleasant stay.

Business Family

10/10

Exceptional

16 Nov 2025

Joseph

Everything was great. We thoroughly enjoyed our overnight stay. All the staff were friendly and helpful.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

darren

So cheap

8/10

Excellent

15 Nov 2025

Naomi

Lovely hotel, good faciluries, very clean abd the staff were friendly and helpful. Would recommend.

Friends_and_family Family

8/10

Excellent

02 Nov 2025

Karen

Great spacious rooms, amazing breakfast

Leisure Family

8/10

Excellent

02 Nov 2025

Karen

We have been coming here for birthday celebrations for a few years now as we love the location, Breakfast and facilities. Rooms are always comfortable with lovely big beds and nice products in the room. I didn’t like that on a couple of floors there was a strong smell of weed. Also had hassle with booking through third party and not able to rectify the issue and it costing me an additional £100.

Leisure Family

6/10

Pleasant

02 Nov 2025

Kelvin

Modern hotel, decent room size adequately equipped with all the necessary stuff. For the size of the hotel, a bigger swimming pool would be ideal.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2025

Anna

Receptionists customer service was 100 percent from the moment I walked through the door. She even gave me a really early checkin for free. Explained everything and was so kind. When we arrived back to our room late evening our tv didnt work and the same Receptionist changed our room immediately. Building was really cool, train station out side the door and ony 3.60 to get into the centre of Cambridge. Beds were really comfortable and I woukd definitely recommend staying here to save money as the centre of Cambridge is often really expensive.

Leisure Family

4/10

Poor

30 Oct 2025

Katrin

The bar isn't fully staffed and can't serve the usual drinks.
The TV had one outage after the other, so the kids couldn't watch TV, parents couldn't rest. In comparison to previous stays we're disappointed.

10/10

Exceptional

25 Oct 2025

B M

Amazing spacious room with its modern interior just like the whole vibe of the hotel itself.

Amazing customer service from the minute of booking until the very end. From greeting, to helping me make the day as social as possible by great communication and replying to messages fast in order for the surprise to take place. :)

Thank you for everything on that day, from upgrade to all the little things added in our stay that made it magical and stress free :)
Loved every minute of it. Shame the wellness centre wasn’t open for longer than nine especially since our arrival was quite late however it’s understandable for quest comfort and peace.

Partner

10/10

Exceptional

20 Oct 2025

James

Was lovely . Staff all good and nice room

Business Self

10/10

Exceptional

18 Oct 2025

James

Lovely hotel. Good rooms. Nice front desk staff

Business Self

6/10

Pleasant

14 Oct 2025

alan

We stayed in a family room which was very dated. The queen bed was comfortable but the Sofa bed was really poor! It was basically an old sofa with no mattress and the duvet was far too small for the bed. When we complained we were told there was no replacement sofa bed that we could be given! Not really acceptable for 3 nights and when paying so much for the room I’d expect everyone to have a comfortable night!

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Michael

Nice hotel on outskirts of Cambridge would stay again

Leisure Friends

8/10

Excellent

05 Oct 2025

Faye Georgina

Great for a very quick stay and very large nice room. Paid extra for breakfast and that was the only disappointment. Poor quality ingredients and very basic for the price we paid.

Leisure Partner

6/10

Pleasant

03 Oct 2025

Abdullah

not bad, not great.

I was disappointed with my stay at this Novotel, as I expected a higher standard from the brand. The hotel lacks an on-site car park, forcing me to pay £10 for daily parking. Despite informing the hotel in advance about our early check-in, we were not told about an additional fee until arrival, which felt misleading. While our room was upgraded, it was underwhelming, with a poorly designed bathroom featuring a door that didn’t fully close, making it uncomfortable for my wife and me. The breakfast was satisfactory, and most staff were courteous, but overall, I would have preferred staying elsewhere.

Partner

10/10

Exceptional

30 Sep 2025

Seth

Nice pool

6/10

Pleasant

28 Sep 2025

libby

Lots of kids running in rooms above and hallways made it quite annoying , also had no shampoo or body wash in the dispensers luckily we were only there for a night so not a big deal still very nice and clean

6/10

Pleasant

27 Sep 2025

Louis

There was a few issues with the room there was a list of the following items : telephone, shampoo, bottle opener, toilet brush which was disappointing to find there was also no notice to hang on the door also my room was not made at all and had to request for it to be made when I returned in the evening finally there was no lock on the bathroom door.

Leisure Family

10/10

Exceptional

26 Sep 2025

Kevin

A nice, clean, modern property at good value for money. The rooms are all quite nice, with lots of essentials like bed-side USB charging. The only two gripes are paid parking (punchy at over 14GBP/night), and the tragic Nescafe in-room coffee.

Leisure Self

8/10

Excellent

21 Sep 2025

Benjamin

Regular Visitor Returns

The junior suite was clean, comfortable and businesslike. The staff were helpful and excellent. However, the conditions of the bar area could be refreshed, as some of the sofas are stained and tired, and others look faded, as befits a hotel that hasn't had a refit since opening. My coffee machine was leaky, which was disappointing. Other than that, all good.

Business Self

10/10

Exceptional

21 Sep 2025

Jogjit

Good location. Cambridge North railway station next door. 3 trains an hour to cambridge central, a 10 minute train ride. Gym and pool were a nice touch and good breakfast options. 24 hr bar for hotel users.

Leisure Family

6/10

Pleasant

12 Sep 2025

Jade

Mediocre

Check in isn’t until 3pm they charge £10 per hour to check in early, we have two infants and had requested two travel cots, I rang before booking to see if this was possible and told yes and emailed 3 weeks before to check again told both times absolutely. We were attending a wedding that day so couldn’t check in until 10pm and then messed about as only one travel cot was provided. The team didn’t seem to understand that we literally had nowhere for our son to sleep, he ended up having to go on the sofa pulled against the bed. Shambles if you ask me as if they couldn’t provide it we could’ve brought our own, for the price I think it was a joke - no compensation not even an apology breakfast which is £18.95 PP!

Friends_and_family Family

10/10

Exceptional

09 Sep 2025

John

Good staff. Solid hotel. All feels nice and new. Pool area good too.

10/10

Exceptional

06 Sep 2025

Chavanne

A quiet, family friendly hotel. Plus the pool which we were surprised it's a saltwater then a good buffet breakfast with friendly staff. We ordered vegetarian sausage as my husband is a pescetarian

Leisure Family

6/10

Pleasant

03 Sep 2025

Chintan

The property's overall condition appears satisfactory. However, the front desk support was not optimal. There was a lack of essential amenities in the room, including toilet paper, toiletries, and water.

The checkout process was positively resolved by Gemmi.

Business Self

10/10

Exceptional

01 Sep 2025

Darren

Having to pay for parking was a downside, but great transportation to/from Cambridge

Leisure Family

2/10

Poor

01 Sep 2025

Tim

Thieving Hotel

Hotels.com app crashed and booked the current day and not the future day I'd requested. Novotel say they 'couldn't help' and effectively 'stole' my money by refusing to move the date to my original requested date nor work with Hotels.com to help resolve the issue. They argue they can't discuss 3rd Party bookings - but then refuse to discuss with the 3rd party - in this case Hotels.com.

Business

10/10

Exceptional

31 Aug 2025

Rachel

Clean and modern - convenient for Cambridge

A good stay at the Cambridge Novotel North - lovely newly furnished and clean room, nice staff, very close to bus stops for the 15 minute bus ride into Cambridge.

The \"wellness center\" was a bit too family friendly for us, but appreciate it was a weekend.

Partner

8/10

Excellent

26 Aug 2025

Blessing

great

great staff, comfortable bed and stay

Partner

10/10

Exceptional

26 Aug 2025

Faye

Pool was a bit busy with kiddies, but nice large Sauna. Nice walk into Cambridge along the river

10/10

Exceptional

26 Aug 2025

Paul

Lovely hotel, friendly staff and great facilities.

Leisure Family_with_children

6/10

Pleasant

26 Aug 2025

Verified traveler

The hotel is modern and clean. Express check-in online beforehand didn't speed up the process. The pool and sauna are cool and can be very busy and only accessible with a separate key from reception which is valid for an hour. Don't expect to do laps if your a swimmer it is only about 10m.The gym had modern equipment and a good size for a hotel. The double sofa bed in the family room is small and reduces the space considerably, more suited to under 9s if they need to share. The bathroom had a multi angle door that blocked off the shower or toilet but didn't go to the ceiling, it was also was sligjtly mirrored and see through. The bedding was also not as soft/worn which was a shame. The car park is shared with the railway station which are both next-door to the hotel. Head for the carpark and walk through the arch to the hotel as there is no drop off at the entrance. Conveniently there ia a coop convnence shop opposite the hotel. Park and ride 5m drive away which gives access to the city centre without the 15m walk from the station. Convenient and okay for a couple of nights.

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Verified traveler

Will come again

Loved the hotel - all very new, clean and stylish. Great pool and breakfast was definitely worth the cost.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Kitty Y M

Room was spacious and clean. Close to the train station.

Partner

6/10

Pleasant

16 Aug 2025

Lynda

Weird bathroom with no lock and sink that plug wouldn’t work . Wastes water

Leisure Friends

10/10

Exceptional

13 Aug 2025

marco

location

10/10

Exceptional

12 Aug 2025

Georgie

Very comfy beds, lovely staff very helpful. Would choose this hotel again.

Partner

6/10

Pleasant

09 Aug 2025

Mark

I’d book somewhere else

The bedroom ceiling was filthy and needed painting, there was an extra bed in the room which we never asked for that made the room feel small and cramped. The toilet door is transparent which to some may be an advantage but not for me and there was a kettle in the room with sachets of coffee, this went out in the 1990s, for goodness sake just put in a coffee machine in every room with pods

Partner

10/10

Exceptional

28 Jul 2025

Lesley

Thanks for the upgrade. The hotel is lovely - great pool and facilities.
Not much going on in the immediate vicinity but very convenient for those visiting Cambridge

Business_and_leisure Self

8/10

Excellent

16 Jul 2025

Victoria

Good location for Science Park and trail station

Business Self

6/10

Pleasant

10 Jul 2025

Stephen

Odd bathroom set up be warned with children

We found the staff to be friendly, but we're very disappointed with the bathroom, you couldn't lock the door, it swung the whole way and the worst was that you see through the bathroom door! It was glass.
We had our 16 year old son in with us and it made the whole experience stressful and uncomfortable

Friends_and_family Family

8/10

Excellent

10 Jul 2025

FAITH ESOHE

Nice

Business_and_leisure Self

8/10

Excellent

09 Jul 2025

Peter

Should have had its own parking. Extra cost for this and for breakfast

Leisure Self

10/10

Exceptional

07 Jul 2025

Wendy

Great stay

Lovely hotel, so easy from the train, staff were friendly and couldn’t do more, great stay

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Freddy

Efficient and pleasant staff. Good location and clean new hotel

10/10

Exceptional

05 Jul 2025

Rachael

Excellent stay. Would thoroughly recommend

Leisure Partner

10/10

Exceptional

04 Jul 2025

Chou

Modern clean hotel right next to the train station. Cambridge North.
Room is of good size and storage space is good.
There is a well stocked small supermarket right across the hotel COOP.
Not much food options around.
Bus stop is short distance away into town. It’s actually walkable about 30-40 minutes to center of Cambridge.
Would stay here again.

Partner

10/10

Exceptional

30 Jun 2025

Kevin

Did not have th time to use the facilities but the Hotel was nice.

Self

10/10

Exceptional

23 Jun 2025

Su Hyun

The atmosphere is pleasant and charming.

My family and I, along with our dog, had a wonderful stay at the Novotel Cambridge North. The hotel is modern and clean. We stayed for two nights, and we enjoyed the sauna, pool, and restaurant, all of which were excellent. Its location next to Cambridge North Station made it very convenient for us.

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

Cheryl

Good hotel, clean pool and changing areas. Friendly staff.

Leisure

10/10

Exceptional

15 Jun 2025

Rachel

A beautiful, welcoming, clean and airy hotel, with an abundance of facilities, including a pool and spa facilities. It came recommended to us by my friend, who visits it regularly.

All the staff members were friendly and helpful. The breakfast was amazing and catered for vegan and gluten free well.

The location was a distance from town but it was situated next to the train station (Cambridge North) and buses outside the entrance. The parking was plentiful - the station car park run privately, that backs onto the hotel. It can be paid for online, when you park.

Leisure Partner

10/10

Exceptional

11 Jun 2025

Jennie

Staff were very friendly, pool is great, breakfast is really good lots of choice. Short bus trip into the city centre.

Leisure Family_with_children

10/10

Exceptional

09 Jun 2025

Angel

Amazing

Business

10/10

Exceptional

08 Jun 2025

Jodie

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Tommy

Lovely hotel and great service. Perfect for a short family stay.

Leisure Family

4/10

Poor

25 May 2025

Octavius

Unfortunately, I was disappointed with several aspects of my stay. I was charged £30 more than my sister-in-law for the same room and package, with the only explanation given being a 30-minute difference in our booking times. This seemed unreasonable and left me feeling frustrated. Directions on where to park could also be clearer.

In addition, the kettle in the room kept breaking down, and the TV was faulty and stuck on one channel. These issues affected the comfort and convenience.

The positive experience was Genni from reception and breakfast staff who were professional, friendly, and helpful.

Leisure

6/10

Pleasant

24 May 2025

James

Functional and fine stay

New hotel, clean. Just a bit of a functional but flat reception when we arrived.

Train station obviously super convenient, just a shame that Cambridge Station (the next stop) is so far out of town - 15 mins walk. We ended up getting an Uber into town, train back.

Partner

10/10

Exceptional

21 May 2025

Carlos

Nice location and very good conditions of the rooms and common areas

Leisure Partner

8/10

Excellent

15 May 2025

Catherine

Overnight stop for work

Stopped here to be close to cambridge north train station as was going in to work in cambridge for the day. Ideal location, nice clean hotel with comfy bed. Ordered room service which came quickly and was hot and delicious

Business Self

8/10

Excellent

12 May 2025

Ritchie

Great for a couple of days visiting cambridge

10/10

Exceptional

12 May 2025

Krzysztof

Everything was perfect

Business

10/10

Exceptional

11 May 2025

Scott

Great hotel with excellent transport connections to Cambridge. Just needs some electric car chargers

Leisure Friends

4/10

Poor

10 May 2025

Pierre

The hotel is nice but the bed and cover provided for children is not great. The restaurant is quite expensive for what you get, the staff was very nice though. Registration for parking is quite complicated.

Leisure Family

10/10

Exceptional

06 May 2025

Memory

Immaculate

Excellent services throughout our stay

Partner

10/10

Exceptional

05 May 2025

Maya

Amazing hotel. Friendly staff and perfect location.

Leisure Family

10/10

Exceptional

05 May 2025

GEMMA

Would recommend for Cambridge trips!

Friendly welcome, reception staff were knowledgeable and helpful, communal areas clean and comfy. Parking was a decent price and convenience shop opposite which was handy. Location for train station was amazing with just 1 stop to Cambridge centre.
Room- Nice linen, comfy beds, very clean, nice toiletries (though I think the shampoo was actually just shower gel and no conditioner). Great TV with radio and ability to cast from devices. Effective blackout blinds, and despite proximity to train station was very quiet. Temperature control was good. Poor hospitality try!
Breakfast- poorly staffed, cereals/ bread/ pastry options were basic, juice machine was poor quality, coffee machine had good options. Cooked breakfast was nice. Continental had a nice variety.
Bar/ Restaurant- poorly staff, but nice food, adequate drink selection
Leisure facilities- nice pool, adequate gym, changing room cramped with little room for sitting/ putting things down. Lockers were difficult to lock. No spinners or bags for wet swimming costume/ trunks. Loads of towels.

Friends_and_family Family

10/10

Exceptional

05 May 2025

Joshua

Excellent hotel. Ideal for the train station.

Business Friends

8/10

Excellent

03 May 2025

Rosanna

I really enjoyed my stay here. I find it hard to advocate for myself in person about room preferences so emailed a 5 days before my trip and then again via Expedia app a couple of days before and received no response. I did call and they said a note would be added but when I arrived to my room I could see that my preference wasn’t noted so I think communication could be improved. Otherwise, I felt comfortable rooms were very well sound proofed and curtains definitely blackout so I had a great sleep.

Leisure Self

8/10

Excellent

28 Apr 2025

Chris

Great as a functional stopover and much better than a Premier Inn. Dinner was fine, although clearly pre prepared in some way. Breakfast was great. Rooms modern, clean and with decent beds.

Leisure Family

10/10

Exceptional

27 Apr 2025

Rose

Lovely pool and great gym! The wellness centre was amazing in general!
The breakfast was excellent too! The room was lovely and the bathroom was stunning!

Partner

8/10

Excellent

26 Apr 2025

Lee

A lovely hotel that could be outstanding

We arrived at the hotel late in the evening and were disappointed to find that there was some confusion over the payment of our hotel (and nearly got charged the full amount again until we flagged it) when we had booked and paid in advance through hotels.com. The reception were pleasant and said they would call hotels.com in the morning and clear everything up. We received no confirmation formally that they had done this.

We ordered room service on one night and didn’t receive an update/reply through the WhatsApp service so had to keep calling reception to check it had went through.

Overall however, our stay was a lovely one. The staff were friendly and helpful when approached and the food at breakfast was plentiful with good choice for kids and adults (as well as healthy options too).

We took our dog and the hotel was really well set up so that the whole family was comfortable.

We used the swimming pool. Facilities were lovely and clean, although the changing room can get a bit cramped. The swimming pool itself is lovely, however we found that some families were allowing a group of children to flip into the pool causing huge splashes, risk of injury to them and scaring our two very young children each time, so maybe a member of staff popping in and out every so often could resolve this type of behaviour.

Overall however, a great stay, perfect location and comfortable for the whole family.

Friends_and_family Family

6/10

Pleasant

24 Apr 2025

Natalie

Has potential

Beautiful looking hotel, lovely inside. We stayed fri to sun, on saturday we all showered after swimming and there is nowhere in the room to hang the towels, we came home saturday night after being out for 9 hrs with a please make my room up sign, room was not made towels were still wet, we explained at reception what had happened and asked for some dry towels, they said they'd be straight up, didn't come at all. Breakfast on the saturday was lovely, the sunday was a disaster, too many people not enough seats, getting people to wait on the couches before going in but no system to it so everyone going in the wrong order as they were just trying to remember people by face, ran out of everything and the guy with the beard being snappy when guests asked for refills of things such as ketchup, which is only available in a bowl with a spoon near the hot food counter, not bottles or sachets.

Friends_and_family Family