Name: Basilissis Hotel
Address: Alemdar, Güzelsanatlar street, 4, Istanbul, 34110, TR

4/10

Poor

02 Sep 2025

Murad

Never again

Terrible stay
We booked a room with windows and a balcony for about €150, but on arrival, we were given a small, windowless economy room instead. I believe they were overbooked and decided to downgrade us.

Thanks to Hotels.com support, we were moved to a smaller room with windows for the second night, but the first night was awful — no windows, no air, and my spouse and three kids struggled with panic attacks. It completely ruined our stay.

Breakfast was very basic, and the hotel staff didn’t care or try to help. Without Hotels.com, we would have been stuck.

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Jose

One of the best

10/10

Exceptional

13 Jul 2024

Karlene

Great boutique hotel. Very quiet in a super convenient location. Easy walking distance to major attractions. I really appreciated the excellent service, very helpful staff and good advice. Air conditioning was great, bed very comfortable. Would recommend.

Leisure Partner

10/10

Exceptional

31 Mar 2024

Colin

The room was very clean and cozy. Staff was very nice and accommodating and felt very comfortable.

Leisure Self

10/10

Exceptional

23 Apr 2023

Luke

Super great staff and rooms were fine. Exactly what I expected.

Leisure Self

6/10

Pleasant

01 Jan 2023

Frank

The room was so smelly and musty. It was super dirty and the bathroom was full of mold. The towels were yellowish. You get what you pay for, the hotel is not a good choice you are only paying for the area but the room was horrible. Breakfast was ok. Staff were nice.

Leisure Family

10/10

Exceptional

19 Jun 2022

aisha

Hotel had great customer service. Front desk was very accommodating and helpful. Staff went above and beyond to ensure we had the best stay.

Leisure Friends

6/10

Pleasant

12 Mar 2022

Nabeel

Bad lighting in bathroom. Shower head was too hot or too cold. Horrible water pressure. Dated room. Good front desk people though.

Leisure Family

2/10

Poor

07 Jan 2022

Verified traveler

Terrible Experience

Terrible experience I called them on the day of arrival while I was waiting for connection flight to arrange airport pick up but they mentioned my confirmed booking is not valid anymore and they can't accommodate us. they made our Christmas break stressful

Friends_and_family Family

8/10

Excellent

18 Dec 2021

Ozan

Hotel staff welcomed us very well. But there was a package of previously eaten food in my room. But in general the hotel was clean.

Business_and_leisure Friends

10/10

Exceptional

14 Dec 2021

Daniar

Great hotel at Aya Sofya

Extremely helpful staff! Great quality hotel for a cheap price overall!

Business

8/10

Excellent

20 Oct 2021

Christopher J

A very good, solid, central place to stay in IST

The Basilissis Hotel is in a very good part of town, right near the Sultan Ahmed Mosque and square, and a lot of tourist-friendly sites and food options! The hotel is kind of off the main roads, so it's a little quieter than if it was on the rail lines.

The room was practical, the bed was comfortable. The shower did not have it's \"rainwater shower head\" even hooked up, so don't expect that; however, the shower worked fine. Their included soaps are good. A mini-bar does have a price list, but very reasonable considering the convenience; just be aware, around the corner are super cheap options for water, drinks, and snacks.

The staff all speak good English; there was some mix up with our taxi information when we ordered, but in the end it all worked out. They always answered our questions, and worked hard to make us feel valued.

If COVID is till a thing when you read this, the hotel itself can order a guy to come by and do the test in the lobby; you pay the hotel staff, and you get your results within 8-10 hours (that's how long ours took). Those results are available to use to get you back into the US.

Still reading? Then let me put you at ease; it's a good place to stay! There were only nitpick things that we could find wrong, but because of it's central location, professional staff, and good room, we would not hesitate to stay here again in Istanbul.

Partner

8/10

Excellent

11 Oct 2021

Vladimir

A pleasant surprise.

Nice hotel on a quiet side street in the heart of the city. Literally a 5 minute walk from everything.

Friends_and_family Friends

10/10

Exceptional

08 Sep 2021

Verified traveler

Certainly an hotel to recommend

Stayed 7 nights September 2021. Hotel in a central location walking distance to many eateries, Grand Bazzar & Spice Bazzar. Tramline is 5 mins walking distance. The hotel is compact but in great location. Cleaned daily. All staff were friendly especially the 2 receptionists who were great at giving directions and recommendations.

Self

10/10

Exceptional

13 Jun 2021

Verified traveler

Set on a quiet side street. Staff very friendly and helpful. Central to all major sites.

Leisure Self

10/10

Exceptional

03 Apr 2021

Israa

Just perfect

The hotel is perfect by all means the staff all welcoming,polite , helping when ever you need too with good english speaking
The rooms just perfect , comfy and very clean with nice decoration
Perfect and Quiet place just 200 m to gulhana tram station
I’v been in istanbul for 6 times this the only one i love all about a hotel highly very value for the money recommended and if i would come to istanbul in the future certainly would stay at basilissis

Partner

10/10

Exceptional

20 Mar 2021

Verified traveler

It’s was very good hotel and good people with best service clean and nice area

Business Self

10/10

Exceptional

29 Feb 2020

Verified traveler

The staff were amazing! I mostly dealt with Musa who really tried his best to help me with any request I had. The rooms are also nice and new. This hotel is in the perfect location to see all the top sites in Istanbul.

Leisure

10/10

Exceptional

31 Jan 2020

Farina

Very good hotel ,strongly recommend anyone who visits istanbul ,you feel like home ,very friendly and helpful staff ,musa and abrahim and all the staff overall were very helpful ,friendly.

Friends_and_family Family

10/10

Exceptional

28 Jan 2020

Paolo

Absolute nice stay

Our stay was simply excellent hotel absolute new and clean,very central position ...just an excellent chooce

Friends_and_family Family

10/10

Exceptional

30 Dec 2019

ABDUr rab

Location, Location, Location!!

This is a cozy little place located very close to the main attractions in Istanbul. The place was very clean and appears to be newly renovated with the latest amenities. You get a taste of local food with an excellent buffet-style breakfast.

The staff was very friendly. Musa will help you find answers to all your questions regarding the areas. You can never get lost with his detailed directions with descriptions of landmarks to get somewhere.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Talha

Personeller gayet nazik ve güleryüzlüydü, temizliği ve odanın koşulları da gayet güzeldi fakat çift kişilik yatak iki adet tek kişilik yatağın birleşimiyle yapılmış birisi diğernden bir miktar alçaktı o tek yıldız kırma sebebimdir

Partner

10/10

Exceptional

14 Dec 2025

Serkan

Otel çok iyi hem konumu hem temizliği hemde çalışanları.
önemli olan turistik bölgelere yakın

Partner

10/10

Exceptional

08 Dec 2025

Emirhan

The receptionists were very helpful

Friends_and_family Friends

4/10

Poor

21 Apr 2025

Azucena

La TV y el frigobar no funcionaron y no lo pudieron arreglar

Friends_and_family Family

2/10

Poor

21 Apr 2025

Amor

Das ist das schrecklichste Hotel der ich und meine Familie wahren.
Zimmer schmutzig mit Kakerlaken und Schimmel
Bett Matratze volleres Urin Flecken.
Zimmer ohne Fenster und wie in Bunker.
Nie wider in das Grusel Hotel.
Essen voll vergammelt das Obst.
Personal sehr unhöflich und Arrogant.
Das Ganze Hotel hatte nach Kanalisation gerochen .
Schaden das man keine Bilder Posten kann habe alles fotografiert.

Leisure Family_with_children

6/10

Pleasant

22 Oct 2024

serhat

es war ok
badezimmer zu klein und an einigen stellen schimmel
zimmer hatte keinen fenster

Leisure Partner

8/10

Excellent

16 Aug 2024

YUNJUNG

직원이 열일

호텔 깨끗하고 위치도 트램 정류장에서 가까워서 이동하기 편리했습니다, 다만 저층방은 행인과 까꿍할정도로 가까웠어요 ㅠ
컨시어지 직원 귀여운 Awab 덕에 맛있는 식당, 공항까지 편리하게 갈수 있었어요 테쉬퀼레이드람

Friends_and_family Friends

4/10

Poor

08 Dec 2023

Verified traveler

Uma experiência decepcionante

As roupas de cama estavam manchadas, o banheiro parecia mal lavado e além disso as funcionárias no café da manhã ficavam olhando e sequer levantavam o pé pra andar, dava até aflição

Partner

6/10

Pleasant

21 Jul 2023

Persio

Bem localizado, mas quartos pequenos

A grande vantagem do hotel é que está bem localizado, bem próximo de uma estação de trem e de tram. Está também bem próximo das grandes atrações de Istambul como Topkapi e Sofia etc. O café da manhã é mais voltado para turcos, pois não há muitas opções para estrangeiros.

Partner

8/10

Excellent

19 Jun 2023

Maud

Jättebra läge och trevlig personal . Det enda de behöver förbättra är frukosten. Det fanns inget kaffe tex , bara pulverkaffe
Och dagsfärskt bröd skulle jag uppskatta. Kändes som det var gårdagens bröd de serverade
Rummet var litet men fräscht 😊
Väldigt trevligt område med bra kommunikationer

Partner

8/10

Excellent

31 Aug 2022

JOSEP

Hay personal super atento y muy profesional (muy buenos consejos) y otros en cambio muy flojos (no se enteran de nada).
La ubicación es genial.

Leisure Family

10/10

Exceptional

25 Jul 2022

Wagner

I will consider Basilissis for future trip!

Basilissis staff were very solicit whenever we needed some support or indications.
They helped us with transport from airport and to explore other areas of the city. I would consider this hotel for another trip to Istanbul due to the great stay we had and its proximity to the main touristic points in Sultanahmet.

Friends_and_family Family

10/10

Exceptional

08 Jan 2022

Betül

Hersey cok Güzeldi hersey icin tesekkürler:)

Leisure Partner

8/10

Excellent

04 Jan 2022

Miryam

Bien

Pequeño y en callejón pero limpio por el precio está bien y ubicación inmejorable ,volvería

Partner

10/10

Exceptional

31 Dec 2021

Sahin

Super sauberes Hotel sehr zentrale Lage empfehlenswert

Friends_and_family Friends

10/10

Exceptional

23 Dec 2021

Gamze

Es wurde jeden Tag sauber gemacht.
Handtücher wurden immer gewechselt, sowie auch die einmallatschen.
Das Personal war super freundlich.
Manch andere Hotels mit Sternen können sich eine Scheibe abschneiden
Die Lage war auch super zentral, 2 min Fußweg zur nächsten Straßenbahn.
Würde ich nochmal buchen :).

Leisure Partner

10/10

Exceptional

07 Aug 2021

Ayman

Är bra hotell. 👍👍

Friends_and_family Family

10/10

Exceptional

22 Jun 2021

Mehmet Can

Konaklamamızdan kesinlikle memnun kaldık

Kesinlikle memnun kaldık.
Özellikle personelin içten, güleryüzlü yaklaşımı, otelin konumu, temizliği konaklamamız boyunca kendimizi iyi hissetmemizi sağladı.
Kaldığımız odanın biraz küçük olduğunu söyleyebilirim, ama ihtiyaç duyduğumuz herşey mevcuttu ve oldukça rahattı.

Partner

10/10

Exceptional

03 Apr 2021

Guzaliia

Проживали с 27.03.2021 по 2.04.2021 с семьей . Нам очень все понравилось начиная с момента брони , я забронировала 2 номера и попросила в комментарии 2 номера рядом, так как дети уже взрослые . Для нас все устроили номера рядом и для девочек 2 кровати .
Так же воспользовались услугой трансфер от гостиницы , не пожалели, встретил комфортный минивен и довез с музыкой )
В гостинице очень уютно, чисто и комфортно . Уборка и смена полотенец каждый день .
В номере есть чайник и различные чаи и сахар , у нас не было завтрака поэтому нам этого было достаточно . Ресторанчики и кафе рядом.
Расположение гостиницы вообще отдельная история , в 3 минутах ходьбы площадь Султанахмет , мечеть Султанахмет, мечеть Айя Софие , Дворец Топкапы , набережная .
В 8 минутах Египетский базар , в 10-15 минутах мечеть Сулеймание.
Так же рядом с гостиницей есть магазинчик Султанахмет, очень приятный продавец и там есть все по очень (как нам показалось ) низким ценам.

Friends_and_family Family

10/10

Exceptional

23 Nov 2020

Tatjana

Лучший отель Стамбула

Все было просто замечательно, мы чувствовали себя как дома! Переселили нас в номер классом выше) Гульнора, Ибрагим и главный менеджер (не помню имени, увы) - очень помогали во всем. В номерах чисто, удобные мягкие матрасы, комфортные подушки и одеяла. Нулевая сантехника, очень красивый санузел, современная мебель в номере. Все даже лучше, чем на фото. Есть лифт. В номере сейф, шкаф, полотенца и фен. Есть косметика для душа, шапочка.
Шумоизоляция отличная, очень тихо, шум с улицы не слышен. По утрам в мечети по соседству зовут на молитву, но у \"нашего муллы\" был такой красивый соловьиный голос, что это даже не мешало)) В Султанахмете мечети на каждом повороте, так что этого соседства вам не избежать))
Ребята, спасибо за все вам, за уют, комфорт, чистоту, за сладости и выпечку и вкусный чай, за заботу, в следующий раз только к вам!

Friends_and_family Family

10/10

Exceptional

13 Nov 2020

Alla

Потрясающий отель в сердце Стамбула

Отдыхали в этом отеле с 06.11.2020 по 11.11.2020г. Хочу выразить всем сотрудникам отеля искреннюю благодарность за высочайший профессионализм, отзывчивость и заботу о гостях. В отеле чувствуешь себя так, словно пришла в гости к близким друзьям или родственникам. Когда мы приехали в отель нас очень тепло встретили, сразу предложили чай/кофе, рассказали о достопримечательностях, спросили о наших пожеланиях, что очень приятно. Я попросила о смене номера (просто не могу жить на нижних этажах), и, на следующее утро нам поменяли номер. Сразу хочу предупредить гостей, что при бронировании надо указывать свои предпочтения и желания, так как этот отель всегда заполнен полностью (нам повезло, что уехали гости и нам поменяли номер). Мы занимали стандарт с 2-мя односпальными кроватями (№ 403). В номере: идеальная чистота, чайник, набор для чая, холодильник, сейф, косметика для душа, тапочки (полностью соответствует описанию и фото), окна выходили в тихий двор. Отель действительно расположен в самом центре Султан-Ахмета, но, несмотря на это,очень тихо, отдыхать ничто не мешает. До дворца \"Топ-Капы\", Мечетей \"Айа-Соия\", \"Голубая мечеть\" 5 минут пешком. До мечети \"Сулемайния\" мы прошли пешком за 20 минут. Трамвайная остановка -5 минут. Рядом очень много кафе. Кроме того, в отеле каждое утро готовили свежий кофе и очень вкусный пирог. В отеле даже предусмотрены для гостей зонтики для прогулок (погода в Стамбуле нестабильная). Мусса, Гюльнара, Женя ОГРОМНОЕ вам СПАСИБО.

Friends_and_family Family

10/10

Exceptional

18 Mar 2020

Verified traveler

ゴミ箱が少ない以外は全て良かったです。

Business Self

10/10

Exceptional

13 Jan 2020

Berna

Güzel