Name: Paradise Resort Gold Coast
Address: 122 Ferny Avenue, Surfer'S Paradise, Gold Coast, 4217, AU

8/10

Excellent

24 Jul 2026

Krystal

Room smelled and was very outdated. The 2 locks in the doors to the balcony did not work so had to use the bolt. It made getting fresh air in impossible. Rubbish around the pool area was still there the next day.

10/10

Exceptional

17 Jul 2026

Chloe

Just perfect for kids

Family_with_children

10/10

Exceptional

14 Jul 2026

Stefan

Great stay! the kids absolutely loved the pools and play ground. Wish we had a chance to experience more of the accommodation but it was great.

Family_with_children

4/10

Poor

13 Jul 2026

Joanna

The Resort was fantastic but the room was old run down and needs a renovation.

10/10

Exceptional

12 Jul 2026

Samantha

Everything at the resort. Great helpful staff and easy check in and check out

Family_with_children

8/10

Excellent

11 Jul 2026

Lisa

It’s quite noising in the night with other families that don’t control their kids making noise and waking people up.. you won’t get a sleep in here though there kids activities are great! The rooms aren’t as modern as they appear to be on the site it’s a lot older..

Family_with_children

6/10

Pleasant

11 Jul 2026

Bernadette

Genuinely found all the staff vey nice and helpful so that was a positive. The accom and most of the place is very outdated, and there was no sound proofing. My mum friends and I had pretty terrible sleep between neighbours staying up til 1-2 am running around upstairs or down the hallway which could be heard clearly cause of no sound proofing and we even had loud white noise machines to try drown them out. The traffic and also construction outside woke us up from 5-6am, and there is something that makes a super loud sound that shakes from upstairs which we believe is the aircons as the aircons in our room were doing that and we had to turn them off even though we were so cold and needed the heater.

Pool area was nice enough but really needed someone to supervise out there as while we stayed very close to our kids, so may other bigger kids were unsupervised by their adults and ran around like crazy which could hurt other kids and so we never stayed long at all. Also the hot tub was packed with so many people like sardines, it was quite off putting to go anywhere near it. Probably wouldn’t go back unless they do some work to upgrade.

Family_with_children

10/10

Exceptional

08 Jul 2026

Cheryl

Loved the bed and room . Very comfortanle

Family_with_children

4/10

Poor

08 Jul 2026

Deanne

Not that ideal for people looking for eating options or space.
Very overcrowded and budget.

Family_with_children

10/10

Exceptional

07 Jul 2026

Shontel

It was the most pleasant hotel we’ve stayed at, we were so relaxed and the kids had a ball.

Family_with_children

10/10

Exceptional

06 Jul 2026

REBECCA

Family friendly

Family_with_children

10/10

Exceptional

28 Jun 2026

rajesh

The stay was awesome and property has best amenities for kids enjoyment🤗

Family_with_children

8/10

Excellent

26 Jun 2026

Steph

The entertainment, the pool, the staff, the amenities are wonderful! The only downside is the old building and dated room.

Family_with_children

10/10

Exceptional

22 Jun 2026

David

Our 4 year old had the best birthday. She loves coming here yearly and it is our favourite place to stay.

Family_with_children

10/10

Exceptional

19 Jun 2026

Jordon

Prefect for kids

10/10

Exceptional

09 Jun 2026

Samitha

All fantastic

Family_with_children

8/10

Excellent

07 Jun 2026

martine Constance

The food in the restaurant was poor.

Family_with_children

8/10

Excellent

31 May 2026

Minh

Great location. First room I got was a bit run down had to change to Dusty area from green as its newer and clean.

Family_with_children

8/10

Excellent

30 May 2026

Elizabeth

We had a great stay. The property was a little worn in places but it was kept very clean. We found the food ordering a bit confusing at first but it was smooth sailing once we got the hang of it. Our son adored all of the play options and took full advantage of them all.

Family_with_children

8/10

Excellent

29 May 2026

Hazel

Fantastic range of activities for kids- very friendly and helpful staff.

Family_with_children

10/10

Exceptional

11 May 2026

Grant

It’s the best u ever can go to I would live there if I could nothing bad to say about it

Family_with_children

8/10

Excellent

06 May 2026

Rochelle

Don't stay here if you don't have or don't love kids! Plenty of fun options for little and big kids alike. Loved the video games room! Impressive entertainment like an evenjng juggling and magic show. High quality food and coffee served in the cafe, at competitive prices compared to nearby establishments.

Self

10/10

Exceptional

04 May 2026

Hailey

Had a great time with the kids over the long weekend

Family_with_children

8/10

Excellent

02 May 2026

kelly

Easy check in. Lots of kids activities. Staff were very friendly.
The hotel inside was really run down thou. The balcony flooded from the air con being on and no ventilation in the bathroom. Lots of patched up areas too.
Everything else was good and it’s close to lots of shops and restaurants.

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Joanna

Excellent hotel for families. We had a fantastic time. The staff were friendly and helpful.
Easy to walk or catch the tram to surfers paradise. The rooms were great, a little worn, but comfortable and the aircon works great. You spend hardly any time in your room anyway. I would recommend spending as much time at the hotel as you can as the kids will get a lot out of the facilities, the activities and the opportunity to make friends.

Family_with_children

8/10

Excellent

20 Apr 2026

P

This hotel is a good place to stay for the kids with all the activities and facilities for them to use. We stayed for 3 nights and it was fine, but by no means luxurious. The resort is in need of a major renovation, the age of it really shows. The rooms were basic, and clean. Food prices were quite high for what you got but could also just be what things cost now (e.g. $25 for a basic continental breakfast buffet with additional fees for hot food, could not take things from the buffet yourself, had to ask the staff behind the counter for each slice of bread - I get why they do it to prevent kids from touching all the food, but its also a bit annoying). Cocktails were around the $22 mark. While they have QR codes around the pool area to order, you have to get up to pick up food and drinks from the cafe (they send you a text message). All that said, the kids enjoyed themselves and thats who this resort caters to. However it's not particularly pram friendly without having to walk all around the place. I would say everything was okay, not bad but also not great.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Marija

Excellent resort.
Kids absolutely loved it.

Resort needs update.
Rooms and halls are old.
Bad smell in bathroom…

Everything else was just awesome!

Family_with_children

6/10

Pleasant

15 Apr 2026

Lorraine

.

8/10

Excellent

14 Apr 2026

Richard

Great atmosphere and maybe a bigger spa lol... Overall, the kids and I enjoyed our stay and will recommend it to others, that may need some travel ideas.

Family_with_children

6/10

Pleasant

12 Apr 2026

Jennifer

Kids loved it although the adults not so much. Dinner was disappointing in the sit down restaurant.

6/10

Pleasant

12 Apr 2026

Tayla

The rooms are very outdated & overpriced!

Family_with_children

6/10

Pleasant

09 Apr 2026

Kristen

Ongoing renovations for adult area that seem to never be completed.

Family_with_children

10/10

Exceptional

08 Apr 2026

Anau

This place is terrific for families

Family_with_children

4/10

Poor

08 Apr 2026

Karin

It's not often you go on holiday and you want wait to go home... This was that kind of holiday. Between the expensive and terrible food, to the noisy kids everywhere and the facilities all being small, cramped and jammed full of people, I'm finding it hard to think of what was good about it. The room was SO uncomfortable, I had woken up both nights in the middle of the night so hot because our room did not have aircon or a window that opens more than a few centimeters, but the kids room did. After 1 day, the lift stopped working, so that made checking out interesting. We had to cart all the stuff down the stairs. The pillows were SO uncomfortable, I had a stiff neck all holiday. Then the facilities was often closed for whatever reason (the kids can't play basketball when they have kids club on or the water slides will randomly be closed for no reason). The whole place is run down and you pay extra to do any activitity like ice skating or kids club. Don't even consider the place if your kids are older than 8 as it is too boring for older kids. Make sure your room has aircon and byo pillow. Last but not least, I paid $20 a night to park our car at the resort, only to not have space in the car park, so we had to park a block away from the facility. The staff was helpful and friendly, especially room service. That's the only positive I can think of. Definitely don't waste your time or money on this decapitated place. There are some better family friendly options down the coast.

Family_with_children

6/10

Pleasant

27 Mar 2026

Dylan

Staff were good, there was a guy serving breakfast that was amazing, wish I grabbed his name.
Toilet didn’t work

10/10

Exceptional

25 Mar 2026

Ni Made Linda Sri

a lovely hotel especially if you with kids

6/10

Pleasant

22 Mar 2026

Shylah

We liked the hotel but there is a lot of stuff they said they had but weren’t available. We only used the water park because the ice skating wasn’t available, the kids club was not on and too expensive. There wasn’t any lazer games and there was no free kids games room everything had to be money.

Family_with_children

10/10

Exceptional

14 Mar 2026

Jessica Lee

The best place to stay for families. Always an activity to keep the kids entertained and plenty of pools/water slides to play. The staff are amazing and the food is beautiful

Family_with_children

4/10

Poor

05 Mar 2026

Xiaosha

This property is clearly outdated. It charges similar price as nearby high rise hotel. Clearly it needs renovations.

8/10

Excellent

05 Mar 2026

June

Great place for kids to keep them entertained

Family_with_children

8/10

Excellent

05 Mar 2026

Jared

Family friendly

Family_with_children

8/10

Excellent

03 Mar 2026

Jessica

Great entertainment for kids. Old rooms still a bit dated (90’s feel). New rooms are great. Staff not very engaging. Would have like simple salad sandwich or wrap on the restaurant lunch menu. Had to pay for all the extra kids activities, fair enough, but they were pricy. Otherwise, a good experience.

Family_with_children

8/10

Excellent

01 Mar 2026

Chloe

Room was clean and tidy. Extra towels or an extra blanket in the room would have been nice. Very kid friendly atmosphere. I can see it aa a great joint family stay.

Friends_and_family Family

6/10

Pleasant

19 Feb 2026

Brodie

We recently stayed here as a family and overall had a mixed experience.

The staff were consistently friendly and helpful throughout our stay, which we really appreciated. The kids’ activities were excellent, and the pool setup is fantastic for families - it’s clearly designed with kids in mind and was one of the highlights.

The main issue was pool access. There didn’t seem to be any monitoring of who was using the hotel pool, and on multiple days we encountered large groups who openly said they weren’t staying at the hotel. They were set up for the day with coolers, which made it nearly impossible for actual guests to secure a spot. That was frustrating given the room rates.

The rooms themselves felt tired - more like a run-down motel than a resort at this price point. It gave the impression that only minimal maintenance is being done ahead of a future renovation. For what we paid, this was disappointing.

On the positive side, the location is excellent. It’s a short walk to the tram, and the bus to SeaWorld stops right out the front, which made getting around very easy.

In summary: great staff, great facilities for kids, and a convenient location - but the condition of the rooms and lack of pool access control detracted from the overall value.

Family_with_children

10/10

Exceptional

17 Feb 2026

Belinda

This hotel was fantastic for a single Mum who wants a break. My boys left me alone for more than 5 minutes.

10/10

Exceptional

15 Feb 2026

Janie

An exceptional weekend away for our family. Food, service, activities, facilities and the staff were top notch. We will be staying at this resort from now on and we have stayed at a lot of different places in surfers. Perfect for families as they have a kids club and so many activiyfor children teens and adults.

10/10

Exceptional

09 Feb 2026

Chris

This place is best for kids & I enjoyed my stay & a couple of activities there & my mum is going to take the Frankie’s there

Self

8/10

Excellent

08 Feb 2026

Kevin

Friendly staff clean room large rooms fun activities for the kids in

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Irene

.

Leisure Family_with_children

10/10

Exceptional

06 Feb 2026

Sean

Amazing hotel for families with kids

2/10

Poor

05 Feb 2026

Nathan

Dirty room, lack of appliances, overpriced. Still under construction (has been for years).
Place is going downhill. Don’t waste your time there

Leisure Family_with_children

10/10

Exceptional

04 Feb 2026

Miriam

Clean rooms, well priced food, great amenities - it’s a kids wonderland.

Leisure Family_with_children

4/10

Poor

31 Jan 2026

Annabel

No room service, no fan in bathroom so rooms very old even though I booked the

8/10

Excellent

30 Jan 2026

Brooke

Staff

8/10

Excellent

28 Jan 2026

Charlotte

Room need the sink move down so kids can get to it ? Back door out step out no sign and hurt my foot lot times
Noise out side my room works every morning few hours, can’t have a afternoon nap
The bed are to high for kids to get in it

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Ben

Great experience! Kids loved it! Wasn’t expecting so things to do there.

10/10

Exceptional

23 Jan 2026

Pramesh

Great accommodation and its really a paradise for kids

10/10

Exceptional

23 Jan 2026

Yenny

It was new refurbished room and bathroom. We loved it!

10/10

Exceptional

22 Jan 2026

Katrina

The water park is amazing and kids activites are amazing. The kids were happy to get in and not leave. So much to do

10/10

Exceptional

22 Jan 2026

Hayley

Great place to stay, so great for the kids. Loves the activities and water park.

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Anitelea

We have 2 little kids, and the whole place is full of activities for the little ones

Leisure Family_with_children

8/10

Excellent

21 Jan 2026

Sharon

Clean room and great staff. Nice facilities for kids

Leisure Family_with_children

8/10

Excellent

21 Jan 2026

Kelly

Room was very clean with daily servicing. Staff helpful and friendly. Would love to have had breakfast facilities in the room (toaster, plates, bowls, cutlery, tea towel etc). Bathroom very stuffy as there's no exhaust fan so as soon as you get out of shower you feel clammy and wet again! Excellent water park and pool areas. Never-ending entertainment and activities for kids and adults! Spent way more money than I budgeted for (single parent) due to snacks/meals due to lack of kitchen facilities. Overall, an excellent holiday destination and we will be back!

Leisure

8/10

Excellent

19 Jan 2026

Lucy

It was very family friendly however there were a few things that could be improved on!
The in room kitchen amenities made it so you could only microwave food, there was no other means for you to cook your own food and you basically Had to purchase from their restaurant or elsewhere.
The doors to the room didn’t stay open, they were automatically closing which made it difficult to get things in and out of the room.
Some menu items were equally priced despite having significant differences in offering eg the loaded nachos was $18 whether you had the beef or the vegetarian. The vegetarian only
Came with guacamole and sour cream, no salad, cheese, beans or salsa. But the beef came with beef, beans and guacamole and sour cream. I was told to pay extra for basic salads and cheese on my vegetarian option.
There was no happy hour for the bar!
I would have appreciated some low cost/ no cost craft activities like painting or a simple kids craft. Especially when it rained and activity options were limited to costly experiences.

Leisure Family_with_children

4/10

Poor

14 Jan 2026

Sa Francis

Rooms need an upgrade, staff need re training on customer service and professionalism to uphold the same standard that is advertised.

Kids activity was not what was advertised.

Leisure Family

6/10

Pleasant

13 Jan 2026

Adam

Overall the Resort Facilities were good, the room we had was very outdated, particularly the bathroom. Overpriced for what it was, also we were never told breakfast was included in our package which is disappointing.

Leisure Family

2/10

Poor

13 Jan 2026

Kelly

Child drowned in pool but was luckily resuscitated by guest. No lifeguard, pool packed like sardines hard to supervise. Run down in Astro quarters view outside like 3rd world country. Couldn’t book skating as they double dip and let public book it.

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

YUKINO

Very clean, friendly helpful staff, lots of fun activities for kids!

8/10

Excellent

09 Jan 2026

Dean

Great stay if you have kids. Plenty to do great pool and location.
Stsff were friendly too

Leisure Family

10/10

Exceptional

09 Jan 2026

Timothy

This is an ideal family holiday for families with kids below 10 years or so. The facilities aren't luxury, nor are the rooms, but the fun and options for kids doesn’t end. The two waterparks are perfect to entertain the kids while parents enjoy a cold beverage and the family trivia and entertain is just what you need to end the day with a good laugh. So do yourself a favour and book your next holiday in family paradise.

Leisure Family_with_children

4/10

Poor

07 Jan 2026

Emma

Kids attractions are basic at best. Pool is tiny. All kids area needs attention and updating. Hotel is selling an overpriced gimmick

Leisure Family_with_children

10/10

Exceptional

07 Jan 2026

Crystal

Please advertise clearly that the parking on the property is limited and remind tourists to book parking before arrival. This will make check in a breeze. Happy New Year!

10/10

Exceptional

04 Jan 2026

Sharney

Staff were all very friendly and helpful.
The hotel is just perfect for families and kids. It’s a one stop shop with constant entertainment.

Friends_and_family Family

4/10

Poor

03 Jan 2026

Karen

The language coming from a child in the play area in reception was highly offensive but was not stopped, and check-in was not welcoming or on time. The view from our room was over a construction area, and the door to the adjoining room was open despite another family staying next to us.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Wenpeng

There are plenty activities for the whole family. We had a great time at the resort.

Leisure Family_with_children

6/10

Pleasant

01 Jan 2026

Rebecca

Prob more 3.5 stars. Room was very average. Pool was great. Staff were kind. Prices were average to expensive. Overall good for a couple of nights.

10/10

Exceptional

31 Dec 2025

Tiffany

Can not fault anything from our stay at Paradise Resort! The staff were fantastic and very accommodating. I also requested first aid treatment and was well taken care of. The rooms were clean, the food was amazing and all the facilities and activities were top tier! Highly recommend.

Leisure Family_with_children

6/10

Pleasant

30 Dec 2025

Katherine

Room was okay, although for 3 nights definitely overpriced. Staff, were great.

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Giandeep

There was no microwave in the room
Requested for it then got it
Staff was ok

Leisure Family_with_children

4/10

Poor

23 Dec 2025

Yvonne

Front staff who worked VIP desk gave us the wrong room key when we opened it people were in there (had to cover my kids eyes) & then we called down to reception was rudely told to just come back to reception and swap keys. Terrible start.

Good thing my kids enjoyed water park.

Leisure Family

10/10

Exceptional

23 Dec 2025

Aline

Everything!

10/10

Exceptional

23 Dec 2025

Mandy

Excellent clean rooms. We love the whole place have stayed a few times now and will definitely keep coming back

6/10

Pleasant

20 Dec 2025

Rachael

Overall satisfactory, outdated resort, nothing is included and you have to book parking separately in advanced (this wasnt clear when booking the room) so we had to find public parking elsewhere as it was full. Tje toiket cistern was running when we got to our room but called the reception who had it fixed. However the kids liked the indoor play space in the entry and the waterpark area. One night was enough.

8/10

Excellent

18 Dec 2025

Alan

the room was clean and the staff were great, the amenities were good, Our grandchildren loved it was a good stay

Leisure Family

10/10

Exceptional

08 Dec 2025

Svitlana

The staff were great, the gym was good, the pool was g

Leisure Family

8/10

Excellent

07 Dec 2025

Mashneel

Clean rooms

2/10

Poor

05 Dec 2025

Bruce

Paid the extra money to stay at a resort that only to find out the main water park is broken after we arrived and a refund was not possible. Had to pay an additional fee to park my vehicle and was kept up until late due to kids running through the halls banging on doors.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Michael

Can fault staff where amazing.

All i can say is room was ment to have two double beds and parking was not booked on arrival to stay. Door latch broke when leaving with was hard to exit room on check out but was reported with reception. 😁😁

My partner and kids enjoyed the resort

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Mandy

The room was so clean and inviting with complementary food and beverages, loved the whole resort was friendly and family orientated.

Leisure

10/10

Exceptional

29 Nov 2025

Pani

Clean room every day. Beautiful
Pool area great for kids

Leisure Family_with_children

4/10

Poor

27 Nov 2025

Jacinta

Rooms extremely outdated, and in dire need of renovating. Our bathroom taps were broken and the toilet cistern was constantly running. There’s no aircon in the hallways and the kids bedroom had no aircon either. The food is really expensive and low quality. The train wasn’t running and the experience just wasn’t what was advertised. Our son loved the pool areas and the playground but not worth paying so much to play and swim when we could do that elsewhere. Glad we’ve done it, but wouldn’t return.

Leisure Family_with_children

6/10

Pleasant

18 Nov 2025

Melanie

The room is a bit run down and

8/10

Excellent

10 Nov 2025

Jo

The range of experiences for the children (waterparks, playground, daily activities etc.) was fantastic. The change rooms and bathrooms downstairs (LG level) were quite old but also not very clean. At one point every toilet in the women's bathroom was blocked/soiled so we chose not to use them and went upstairs. This was the only downside to our stay.

Leisure Family

8/10

Excellent

09 Nov 2025

Milana

Good for short stay

Leisure Family_with_children

10/10

Exceptional

08 Nov 2025

Emma

So incredibly happy with our recent stay — we had the best week! It’s the perfect place for kids, with great restaurants and the loveliest, most attentive staff. We’ll definitely be going back!

Leisure Family_with_children

10/10

Exceptional

02 Nov 2025

Karyn

Staff were very friendly and helpful. Room was very clean and comfortable

Friends_and_family Family

4/10

Poor

02 Nov 2025

megan

Rooms and all around are really run down, you pay for parking but then can’t get a park ?

2/10

Poor

27 Oct 2025

Logoailao

It was not upto standard

Business_and_leisure Family

10/10

Exceptional

27 Oct 2025

Kris

The resort was great, staff great we unfortunately couldn't get parking which was the only downside.

Great for kids

Leisure Family_with_children

8/10

Excellent

25 Oct 2025

Martine Jade

As a family of 6 (two under 5 and two pre teens) this place was great. Unfortunately we were put in the Astro building which i believe was the only one that hasnt been refubished yet so our room was quite run down. The fact there was only air conditioning in the bedroom was frustrating as it was very hot in the other room with one fan beside rhe TV - maybe a celing fan would work better. The kitchenette was poorly set out with the only plug above the sink so was quite dangerous trying to use toaster and jug while having them balance on the side of the sink. There was no chopping board, dish cloth/scrubber and the bowls were very small.
I wasn't aware you had to take your own pool towels but we managed to make do as the room was serviced daily with fresh towels which was nice. The staff were very friendly and super helpful.

Leisure Family_with_children