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JW Marriott Gold Coast Resort & Spa

Gold Coast - QLD · Australia

Ferny Avenue, 158View location

9.2/10Excellent1,000 Reviews
Cleanliness9.2/109.2
Service9.4/109.4
Comfort9.0/109.0
Condition9.2/109.2
Neighborhood8.6/108.6
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About JW Marriott Gold Coast Resort & Spa

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You'll also appreciate the recreational amenities, including two outdoor swimming pools, two spa tubs, and a lazy river. This hotel also features complimentary wireless Internet access, concierge services, and supervised childcare.

Enjoy international cuisine at Citrique, one of the hotel's three restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the two bars/lounges.

Buffet breakfasts are available daily from 6:30 a. m. to 10:30 a. m. for a fee. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Gold Coast?

This hotel has 1, 445 square feet (134 square meters) of space consisting of a conference center and 11 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self-parking (subject to charges) is available onsite.

Read more about this hotelShow less

Make yourself at home in one of the 223 guest rooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.

The hotel is located near Budds Beach, Macintosh Island Park, and Surfers Paradise Beach.

A stay at JW Marriott Gold Coast Resort & Spa places you in the heart of Gold Coast, within a 15-minute walk of Surfers Paradise Beach and Cavill Avenue. This beach hotel is 11 mi (17.7 km) from Warner Bros.

Movie World and 3 mi (4.8 km) from Gold Coast Convention and Exhibition Centre. Make yourself at home in one of the 223 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Bathrooms feature showers, complimentary toiletries, and hair dryers. Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Gold Coast? This hotel has 1445 square feet (134 square meters) of space consisting of a conference center and 11 meeting rooms.

Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby Parking height restrictions apply By ocean Professional property host/manager Property does not require health documentation at check-in Ecotourism Australia Sustainable Tourism Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: AUD 100 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Up to 2 children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Parking height restrictions apply.
    • Guests can access their rooms with a mobile device.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately AUD 55 for adults and AUD 33 for children
    • Covered self parking fee: AUD 30 per day (in/out privileges)
    • Covered valet parking fee: AUD 50 per day (in/out privileges)
    • Nearby parking fee: AUD 5 per day (3281 ft away)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: AUD 75.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    German

    Russian

    Portuguese

    Korean

    Bulgarian

    Filipino

    English

    Italian

    French

    Spanish

    Vietnamese

    Japanese

    Chinese (Mandarin)

    Dutch

    Macedonian

Nearby attractions

Budds Beach 0.3 km / 0.2 mi
Macintosh Island Park 0.3 km / 0.2 mi
Surfers Paradise Beach 0.5 km / 0.3 mi
Wax Museum 0.8 km / 0.5 mi
Chevron Renaissance 0.9 km / 0.6 mi
Infinity Attraction 1.1 km / 0.7 mi
Cavill Avenue 1.2 km / 0.7 mi
Surfers Paradise Beachfront Markets 1.3 km / 0.8 mi
Centro Surfers Paradise 1.3 km / 0.8 mi
Slingshot 1.4 km / 0.8 mi
Tedder Avenue 1.4 km / 0.9 mi
Main Beach 1.4 km / 0.9 mi
Ripley's Believe It or Not 1.5 km / 0.9 mi
Timezone 1.5 km / 0.9 mi
Surfers Paradise Tenpin 1.5 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 223
  • Suites: 30
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Valet parkingExtra charge
  • Airport Shuttle
Show 62 more facilities & services
  • Room serviceExtra charge
  • Laundry service
  • LaunderetteExtra charge
  • Bicycle hire service
  • Babysitting service
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy service
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Bicycle storage
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Café
  • Bar
  • Restaurant: 5
  • Poolside snack bar
  • Banquet hall
  • Conference room
  • Meeting room
  • Business centre
  • Outdoor freshwater pool: 2
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • TV lounge
  • Game room
  • Outdoor Rooftop Swimming Pool
  • Sauna
  • Steam bath
  • Hot tub
  • MassageExtra charge
  • Spa treatments
  • Hairdressing salon
  • Spa centre
  • Ecotourism Australia Sustainable Tourism Certification
  • Breakfast
  • Picnic
  • Non-smoking establishmentExtra charge
  • Banana boatingExtra charge
  • WaterskiingExtra charge
  • Jet skiExtra charge
  • DivingExtra charge
  • WindsurfingExtra charge
  • SailingExtra charge
  • Fitness
  • Basketball
  • Bowling alley
  • Golf
  • Surfing
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE MOUNTAIN VIEWQUADRUPLE • MOUNTAIN VIEWQUA.VN-1

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    QUADRUPLE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.VN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin GUEST ROOM OCEAN VIEWDouble or Twin • GUEST ROOM OCEAN VIEWDBT.GR-OV

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    Double or Twin GUEST ROOM OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    GUEST ROOM OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.GR-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE OCEAN VIEWJUNIOR SUITE • OCEAN VIEWJSU.OV

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    JUNIOR SUITE OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN VIEW ONE BEDROOMSUITE • OCEAN VIEW ONE BEDROOMSUI.B1-OV

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    SUITE OCEAN VIEW ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN VIEW ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SEA VIEW WITH BALCONYJUNIOR SUITE • SEA VIEW WITH BALCONYJSU.BL-VM

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    JUNIOR SUITE SEA VIEW WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    SEA VIEW WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL-VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE OCEAN VIEW WITH BALCONYDOUBLE • OCEAN VIEW WITH BALCONYDBL.BL-OV

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    DOUBLE OCEAN VIEW WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    OCEAN VIEW WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible WITH VIEWSDOUBLE • Accessible WITH VIEWSDBL.H6-WV

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    DOUBLE Accessible WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PresidentialSUITE • PresidentialSUI.6S-1

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    SUITE Presidential

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE MOUNTAIN VIEWSINGLE • MOUNTAIN VIEWSGL.VN

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    SINGLE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE MOUNTAIN VIEWDOUBLE • MOUNTAIN VIEWDBL.VN-1

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    DOUBLE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN VIEW WITH BALCONYSUITE • OCEAN VIEW WITH BALCONYSUI.BL-OV

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    SUITE OCEAN VIEW WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN VIEW WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BL-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE OCEAN VIEWQUADRUPLE • OCEAN VIEWQUA.OV

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    QUADRUPLE OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE OCEAN VIEWDOUBLE • OCEAN VIEWDBL.OV

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    DOUBLE OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE NON SMOKINGSUITE • EXECUTIVE NON SMOKINGSUI.EJ-NM

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    SUITE EXECUTIVE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    SUITE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE OCEAN VIEW WITH BALCONYQUADRUPLE • OCEAN VIEW WITH BALCONYQUA.BL-OV

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    QUADRUPLE OCEAN VIEW WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    OCEAN VIEW WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.BL-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin OCEAN VIEW KING BEDDouble or Twin • OCEAN VIEW KING BEDDBT.KG-OV

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    Double or Twin OCEAN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    OCEAN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin MOUNTAIN VIEWDouble or Twin • MOUNTAIN VIEWDBT.VN

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    Double or Twin MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE MOUNTAIN VIEWDOUBLE • MOUNTAIN VIEWDBL.VN-2

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    DOUBLE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VN-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE ONE BEDROOMSUITE • EXECUTIVE ONE BEDROOMSUI.B1-EJ

    Photos are not available for this room type.

    JW Marriott Gold Coast Resort & Spa

    SUITE EXECUTIVE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about JW Marriott Gold Coast Resort & Spa

9.2
Excellent
1,000 Reviews
Cleanliness
9.2 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
9.2 /10
Neighborhood
8.6 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
23 Jul 2026
Paul
I like that they had ice and water stations on each floor. Staff were friendly and helpful.
10/10
Exceptional
20 Jul 2026
Naomi
Clean room, breakfast buffet was very good, so many varieties
Partner
10/10
Exceptional
16 Jul 2026
Kirsty
We loved our stay at the JW Marriott. From the moment we checked in until the day we checked out, every member of the team provided exceptional service and made us feel very welcome.

The teppanyaki restaurant was a real highlight of our stay. Chef Jojo made the evening so much fun and created a truly memorable experience for our family.

The pools were beautiful, the breakfast was outstanding, and the overall atmosphere of the resort was fantastic. We wouldn’t hesitate to stay here again and highly recommend it to anyone visiting the Gold Coast.
Family_with_children
2/10
Poor
14 Jul 2026
Pamela
The rooms are so tiny, so space and no privacy with the see through bathroom door. They have tried to renovate the hotel but a terrible job. I would not say there again. The only nice thing was the lagoon. The waterslide was hazardous, saw many kids holding their heads because they hurt themselves coming down. Thumbs down.
Family_with_children
10/10
Exceptional
13 Jul 2026
Angelika
Had a wonderful stay here. The staff were consistently friendly and kind the entire 7 days I was there. Very clean and the food was excellent. The pool area is lovely and the hotel is close to the tram and to the beach - could quickly walk over.
Partner
10/10
Exceptional
02 Jul 2026
Jiahao
All are great.
10/10
Exceptional
25 Jun 2026
Nelson
Breakfast take too long to get a sit and when you finally get a table there we’re not food on display
Partner
10/10
Exceptional
14 Jun 2026
Madelyn
Amazing stay, would stay again
Friends_and_family Family
10/10
Exceptional
29 Apr 2026
Trent
Kids loved it so I loved it.
Friends_and_family Family
10/10
Exceptional
25 Apr 2026
Vanessa
Awsome place, loved everything about it. The room was beautiful, the food delicious, the pools fun.
Family_with_children
10/10
Exceptional
17 Apr 2026
Tony
You treated my daughter well on her birthday. Thanks so much
Partner
2/10
Poor
14 Apr 2026
Casey
This place always stuffs up a booking and admin.
6/10
Pleasant
12 Apr 2026
Jody
It is good, just not what it used to be. It is run down. The pool needs updated, the lazy river is very lazy- lacks power stream. I miss having a deli/coffee shop in the hotel that you could stop at for a dessert and a coffee. The valet weren't great, they didn't greet us or offer to get our bags. The reception staff inside were lovely though. The poolside menu needs work, whats on offer is odd - people are by the pool, we want club sandwich, salads, acai bowls, snacks, smoothies, not a lobster roll with cavier. In the rooms, there aren't any spoons, how do you suggest people stir coffees or teas, so bizarre.
Family
10/10
Exceptional
27 Mar 2026
Julie
Lovely hotel.
Friends_and_family Family
10/10
Exceptional
22 Mar 2026
Thom-Kostas
We had a fantastic stay at JW Marriott Surfers Paradise and would absolutely return. From the moment we arrived, the service was warm, attentive, and genuinely welcoming. The check-in process was smooth, and we felt well looked after throughout our stay.

The hotel itself is beautifully maintained, with a bright, relaxed atmosphere that makes it easy to unwind. Our room was spacious, very clean, and thoughtfully designed, with a comfortable bed and great views. Everything felt high quality without being overly formal.

One of the standout features is the pool area, which is exceptional. The lagoon-style pool with the sandy beach and the saltwater fish experience really sets this property apart. It feels more like a resort than a city hotel, which made our stay feel like a true getaway.

The location is also ideal—close enough to Surfers Paradise to access restaurants, shops, and the beach easily, but just far enough away to feel calm and quiet.

Overall, this is a well-run hotel that delivers a premium experience without losing a personal touch. Highly recommended for couples or anyone looking for a relaxing escape on the Gold Coast.
Family
10/10
Exceptional
04 Mar 2026
Steph
Gorgeous property but I don't think it's worth the money. Great for children the pools are wonderful! But $20 to hire a snorkel for 2hrs? The rooms are nice but in my opinion not worth the 1k per night
Family_with_children
10/10
Exceptional
07 Feb 2026
Tara
Spotless and great service
Leisure Family_with_children
6/10
Pleasant
03 Feb 2026
Tyson
Was ok don’t think it’s worth the money no cooking appliances in the room breaky not worth the 50$ per person
10/10
Exceptional
20 Jan 2026
Neil
Great staff, fantastic facilities!
10/10
Exceptional
10 Jan 2026
Melissa
Amazing! Room was immaculate and hotel staff were incredible.
Leisure Self
10/10
Exceptional
05 Jan 2026
Claribel
Clean room, great customer service. Need more lounge pool to sit/relax around the pool. Need more umbrella for the pool area.
Could use some crepes for kids.
Leisure Family_with_children
8/10
Excellent
30 Dec 2025
Rong
Breakfast need to wait to be seated
10/10
Exceptional
29 Dec 2025
Dawit
All good
Family
6/10
Pleasant
28 Dec 2025
Yiran
The sofa in our junior suite and all dining spaces in the hotel were visibly stained. Bed was okay though.

Very limited drink menu but that also holds for the area in general. It was just really hard to find something 100+ per bottle except for champagnes, which was a surprise for JW marriot

Leisure Family
10/10
Exceptional
02 Dec 2025
Alan
Our kids loved the resident eastern water dragons
Leisure Family_with_children
2/10
Poor
29 Nov 2025
Janet
It is almost like the Hotel booked the number of guests and the constant queuing for breakfast is off putting and food was not great either. Pool area is too small for the number of people. Japanese restaurant seating is in a corridor .
Never return to the hotel or the Gold Coast
Leisure Partner
6/10
Pleasant
19 Nov 2025
Blake
There were so many attention to detail items missed from what you would expect from a five star resort.
- specifically requested room with bath tub, when we arrived we were told we were upgraded free of charge - no bath tub
- no wash cloths or hand towels, only bath sheets and bath mats provided.
- only one bed side table when there clearly should have been two
- cob webs with bugs in the corners of the ceiling
- breakfast items were cold and old. Pastries were stale and defrosted. Only full cream dairy coffee included in buffet, or full charge for barista item if you needed non dairy milk
- staff never returned to us after any order or seating after our meals or poolside ordering, leaving us with rubbish and dirty plates
- staff never asked how our meal or stay was
- house keeping never came to our room throughout the day, then at 4pm slipped a note into the room saying we could call the main desk and ask them to come between 9am-4pm. No privacy light was on, no knocking. We were in and out of the room through these hours.
- parking was difficult - odd shape layout and odd shaped spots.
- $50 per day inclusion was only able to be used on very specific menu items which isn't clear on the cards - unwelcome surprise during what is meant to be a relaxing stay.
- ordered fish and chips from poolside bar and couldn't eat half of the fish due to amount of bones still in the fish
- couldn't use QR code ordering due to app issues at the pool
- pool menu items not available
Leisure Partner
10/10
Exceptional
12 Nov 2025
Claire
The pool area is great rooms clean and comfy.
Leisure Family
6/10
Pleasant
09 Nov 2025
Louise
No view of beach, view was poor, would have liked access to the sauna and steam facilities, no hot showers near pool area to freshen up and get changed after swimming. Food was great at the misono restaurant and citrique. Room was comfortable and the bathroom was lovely. Check in staff were great
Family
10/10
Exceptional
07 Nov 2025
Angelica
5 stars. Cannot fault.
Room was perfect and clean. Staff were amazing and the resort is beyond brilliant!!
Leisure Family_with_children
10/10
Exceptional
07 Nov 2025
Tanya
Clean room, great amenities, beautiful hotel
Leisure Family
10/10
Exceptional
06 Nov 2025
Kane
Absolutely loved it definitely be staying again !
10/10
Exceptional
27 Oct 2025
Nyssa
Beautiful pool area, the fish and beach area was a highlight of our stay! Wonderful for kids and adults. Loved the breakfast buffet. Highly recommend. Will stay again.
Business_and_leisure Family_with_children
10/10
Exceptional
10 Oct 2025
Daisy
This resort is stunning, you immediately felt valued and welcomed by staff, they open your door, took your bags and took care of everything! Then the front desk didn't fail too, refreshing welcome drink and txt alert when room was ready, room had stunning views!
Leisure Family
10/10
Exceptional
02 Oct 2025
Bradley
Beautiful hotel . The pool area is lovely ! Food is great and service is fabulous !
Leisure Family
10/10
Exceptional
29 Sep 2025
Jennifer
Amazing stay, great service and staff
Leisure Family_with_children
10/10
Exceptional
16 Sep 2025
Nicky

Will absolutely be back - annually!

We were all beyond impressed from the start. One of the best stays we have had anywhere in the world.
Friends_and_family Family
10/10
Exceptional
08 Sep 2025
JAMES
Beautiful place to stay, just wish it was closer to the beach.
10/10
Exceptional
11 Aug 2025
Karla
The beds are very low and soft
Not good for old people
Leisure Family
10/10
Exceptional
19 Jul 2025
Sukhwinder Singh
Great
Leisure Family_with_children
8/10
Excellent
07 Jul 2025
Rhys
The resort has great facilities and the staff are very professional and attentive. We did find the room quite small and our shower wasn't working correctly which was a little disappointing.
Leisure Family
10/10
Exceptional
15 Jun 2025
Igor
I can say JW Gold Coast stands out as the best. The room was spotless, and every staff members greeted us warmly and provided excellent service. The pool was just as amazing as we had heard, and throughout our 3-day stay, we enjoyed great dining options and convenient concierge support. It truly felt like a well-deserved treat. Highly recommended!
Friends_and_family Family
10/10
Exceptional
09 Jun 2025
damien
JW Love ya
Friends_and_family Family
10/10
Exceptional
25 May 2025
Sarah
A nicely refurbished property. Excellent staff.
Leisure
10/10
Exceptional
12 May 2025
sarah
Love the pools and warm enough for the whole year round ♥️
Leisure Family_with_children
10/10
Exceptional
11 May 2025
Dave
Nice
Business Family
6/10
Pleasant
05 May 2025
Julianne
We love the Marriott and have been coming for years but was super disappointed to have such a late checkin when we only were staying one night. The kids missed the slide as it closed at 4pm and opened too late in the morning which was the main reason we stayed (the pool). If these hours were extended it would be helpful! Other than that everything else was as expected and we had a nice comfortable stay.
Leisure Family
10/10
Exceptional
27 Apr 2025
peter
Excellent service
10/10
Exceptional
25 Apr 2025
Lee
Very comfortable beds and clean rooms. Facilities were great condition. Find the service great but slow at times.
Leisure Family_with_children
10/10
Exceptional
24 Apr 2025
Yunus
This best 5star hotel in the gold coast with large swimming pool area and the best bathroom. Thanks to super friendly receptionist Anguyen who greeted us with lovely smile and provided complementary 4 water botlles which is the best customer service skill that I’ve ever seen during my holiday in gold coast Australia.
Leisure Family_with_children
10/10
Exceptional
23 Apr 2025
Ye
Overall, the hotel offered an excellent experience, and the children thoroughly enjoyed their stay. However, there was a significant issue during dinner service. After queuing, being seated, and placing our order, we endured a wait of over an hour before the first dish arrived, primarily due to insufficient staff. This delay not only disrupted our rest but also threw off our daily schedule.
Leisure Family
6/10
Pleasant
20 Apr 2025
Elena
Overall experience was great but cleanliness was not up to Marriott standard. Definitely needs improving.
Leisure Family
10/10
Exceptional
04 Apr 2025
Sophie
Main reason we picked the Marriott was the lagoon pool which was lovely. It is very popular with families on the weekend so if you are looking for a quiet stay it would be better to stay mid week. The room was very comfortable. Food was nothing exciting but so easy to get an uber to restaurants/cafes.
10/10
Exceptional
03 Mar 2025
Damien

JW, I love Ya!

JW, I love ya!
Partner
10/10
Exceptional
02 Mar 2025
Sunny
Love this place, from fantastic staff that greet you when you first arrive to the great food at both the teppanyaki and breakfast restaurants the food is spectacular and as we were celebrating my partners birthday the staff had organised a beautiful wine and dessert in our room on check in, it is these small gestures that will keep us coming back. thank you to all the staff and personnel at the resort. it was a wonderful experience as always staying here. all the amenities and activities such as fish feeding at the resort reef pool were a bonus and adds to the experience.
Leisure Partner
10/10
Exceptional
23 Feb 2025
Shari
Jw Marriott Resort always amazes me. The facilities and lagoon are beautiful
Leisure Family
10/10
Exceptional
21 Feb 2025
Stacey
.
Leisure
6/10
Pleasant
18 Feb 2025
Chi Jui
Stayed at JW Marriott Gold Coast Resort with my family for 3 nights. The overall experience was pretty underwhelming compare to other JW Marriotts I have strayed at.

Staff was friendly, but something was off with their internal communication or job assignments. Three different staff greeted me when I was inline waiting to check in, the group in front of me was taking a bit of time, so a staff tried to find openings at other counters, so I don’t have to wait for too long, I didn’t mind waiting a bit, but this was nice of them.

After check in, we were taken to our room, and staff told us our bags will follow. 30 mins passed, nothing came. We called and asked for our bag, but the staff that answered the phone sounded clueless, but say he will check. Another 30 mins passed, nothing again, so I went down to check for our bags and to find our bags by the door of the hotel, unattended. Though we got a little apologie card after, this was a bad start of the stay.
For cleanness issues- the breakfast area was really busy, with kids running around and stuff. Again, I don’t mind, it’s a resort, but the cleanliness needs a lot of work. The tables we were brought to stuff had bits of food on the table, on the chair and on the ground, it was pretty nasty…

Overall, the hotel was fine. I am sure our luggage situation was an overlook, but the cleanliness really needs a lot of work.
Leisure Family_with_children
10/10
Exceptional
15 Feb 2025
damien
Don’t need to leave the hotel,
Leisure
10/10
Exceptional
15 Feb 2025
Anth
Jw Marriott is an excellent resort for the family, we had a great experience, 5 star service and the staff were extremely helpful and kind. We definitely will be going back for another holiday
Leisure Family_with_children
10/10
Exceptional
30 Jan 2025
Dustin
Unreal property
Leisure Family_with_children
10/10
Exceptional
19 Jan 2025
Rania
Amazing resort you feel like your overseas. The staff are all Amazing and friendly service is perfect from the moment you walk in. They have so much for the kids to do. We had an amazing time here cant wait to come back.
Leisure Family_with_children
10/10
Exceptional
18 Jan 2025
kevin

Great Family stay

Wonderful from check in by Yvette who was so helpful and informative all the way to check out
Great staff and great service even though hotel was full
Friends_and_family Family
10/10
Exceptional
11 Jan 2025
kevin
From reception to check all was fantastic
Great staff who were so friendly even though the resort was busy and they were busy too
Friends_and_family Family
6/10
Pleasant
11 Jan 2025
Kristy
Hotel Room and facilities were great. Misbehaving children at breakfast and around the pool ruined what could have been a lovely stay.
Leisure Partner
6/10
Pleasant
10 Jan 2025
David
Definitely not a high class JW!
Partner
10/10
Exceptional
10 Jan 2025
N J

Goes good, yes indeed

It's good, yep. A tad pricey though. Most incredible swimming pool I've ever seen.
Friends_and_family Family
10/10
Exceptional
09 Jan 2025
Jay
Had some complications and had to leave early, staff were wonderful with helping me out, Will definitely be back for my next holiday
Leisure Family
6/10
Pleasant
09 Jan 2025
Shellie
We have stayed at JW quite a few times, and this stay was our worst experience to date. Poor customer service, breakfast waiting times excessive, pool service poor, chicken served partially uncooked, seafood not fresh (prawns rubbery and oyster kilpatrick served cold) It seems that more attention is being being focused on over cramming the hotel with maximum guests to make larger profits, than concentrating on each guests individual needs being met to make them feel important. Will think twice about staying her again!
Leisure Family
10/10
Exceptional
08 Jan 2025
Nicole Chong
Amazing experience from check in through to check out. The staff are all so helpful and patient and the hotel is so clean and well kept. The facilities and options for children entertainment made our stay so enjoyable in this luxurious hotel. We can’t wait to stay again!
Leisure Family_with_children
10/10
Exceptional
24 Dec 2024
Sophie
Excellent! Will stay again.
Family
8/10
Excellent
24 Dec 2024
Yunus
The biggest swimming pool 5 star hotel in the gold coast also the best bathroom with awesome shower and huge bathtub. Also the best ocean view and the pool from level 12.

The only thing that I did not like the bed was not comfortable at all the double bed was too soft and the pillow also too thin which they should provide a good quality comfortable queen bed as well as all the pillows.
Leisure Family
10/10
Exceptional
24 Nov 2024
guada
Excellent staff , friendly and very helpful
Leisure
10/10
Exceptional
20 Nov 2024
Lauren
Had a two nights stay and it was fabulous. Didn’t even leave the resort because the pool area was just amazing.
Leisure Family
8/10
Excellent
17 Nov 2024
Ben
Pool service was gross and terrible. Dirty cups everywhere. Bar staff were sloppy. Drinks over priced
10/10
Exceptional
17 Nov 2024
David Ronald
After staying at various locations throughout the Gold Coast the JWMarriott is by far the best. The staff were exceptional and could do any more to make your stay enjoyable. I highly recommend the location and the resort
Business_and_leisure Partner
6/10
Pleasant
14 Nov 2024
Stephen
Check in @ 3pm is way to late in the afternoon, had to sit around for hours, waiting for my room, will go elsewhere next time
Leisure Partner
10/10
Exceptional
12 Nov 2024
Suraiya
The room was lovely and well decorated. Clean. Had all the amenities I required.
Leisure Self
10/10
Exceptional
10 Nov 2024
Teresa Louise
Absolutely amazing stay!!! The facilities were stunning and the staff were so lovely and helpful!
Leisure Family_with_children
4/10
Poor
10 Nov 2024
Aram
We booked an ocean view king room for approx $500 per night over the city view, only to have at best partial view (needed to go out onto the balcony to see the ocean. On arrival we were offered a city view room as our room want ready we opted to wait and get the ocean view room and went to the pool for a couple of hours before was ready. Only to find that it was not a ocean view room.
When i checked the room i was told that it was classified as an ocean view room, i restated that on booking it did not say partial view and the photo's were ocean view and that it should be corrected as I wouldn't have booked the room if it had stated partial view. On checking with there manager they offered a $100 discount on the night (far less than the $500/night difference in rooms (as a gesture of good will and i was not looking for a discount, only raising that it wasn't as described or intended) Also note, i was not aggressive or rude, only want to check if there was a mix-up and get the price adjusted to the correct rate.

Although i was disappointed in the room, the service and facilities are what you would expect but I will not stay with JW Marriott again.
Leisure Partner
10/10
Exceptional
08 Nov 2024
Lisa
Fabulous
Friends_and_family Family
10/10
Exceptional
07 Nov 2024
Dean
An amazing stay
Great staff
Great pool
Great food
Leisure Self
10/10
Exceptional
06 Nov 2024
sharon
Will definitely go again
10/10
Exceptional
31 Oct 2024
Andrew
Lovely hotel. No complaints
10/10
Exceptional
28 Oct 2024
Dana
Great place to stay. Highly recommend
10/10
Exceptional
22 Oct 2024
Julie
LOVE THE GROUNDS AND BUFFET BREAKFAST , PILLOWS WENT FLAT , VERY SOFT BUT THEN FLAT
Leisure Partner
10/10
Exceptional
16 Oct 2024
Glenn
My room was amazing with a great outlook and perfectly located.
10/10
Exceptional
14 Oct 2024
guy
,
Leisure Family_with_children
10/10
Exceptional
04 Oct 2024
Karissa
My husband and I were in Australia for our honeymoon in Aug 2024. Staff went above and beyond to honor us, and we really appreciated the incredible customer service and friendliness. The light rail and beach were in walking distance. The grounds are stunning, and I’d come back to this resort without question if we return to Gold Coast one day.
Leisure Partner
10/10
Exceptional
02 Oct 2024
Andrew
Perfect holiday, especially for the kids with their amazing pools/facilities.
Leisure Family_with_children
8/10
Excellent
02 Oct 2024
Jennifer
Had some issues with housekeeping- room wasnt cleaned for 2 days and we needed fresh towels and our rubbish collected so we complained to the manager (we were there for a week) but the problem was resolved right away and we were compensated for our trouble.
Leisure Family
10/10
Exceptional
01 Oct 2024
Qi
It’s a very nice place to stay and everyone is nice to kids.
Business Family
10/10
Exceptional
29 Sep 2024
Kyle
The staff at the JW Marriot went above and beyond.
The ocean view room also over looked the pool area, it was so good sitting on the balcony.
Breakfast buffet was full on, it had everything you would ever want.
Leisure Partner
10/10
Exceptional
24 Sep 2024
Abdul
Fantastic
Leisure
10/10
Exceptional
22 Sep 2024
Rachael
It’s The destination! Don’t think any other GC hotel would compare. It’s a resort. The pools!!!!!! Buffet breakfast fabulous, no help yourself coffee machine and not paid for coffee (from machine from staff) awful. Only accom I’ve had where I didn’t leave the resort didn’t want to was like we were in Bali but better as you can bathe children with tap water etc. they could upgrade pillows to recent trends ( firmer and smaller) but that’s nit picking.
Leisure Family
10/10
Exceptional
07 Sep 2024
Yawen
Staff there were very helpful and it’s quite kids friendly. The room is tidy and clean also spacious.
Leisure Family_with_children
10/10
Exceptional
07 Sep 2024
Verified traveler

Would visit again!!

Beautiful resort property! For the most part, staff is extremely helpful and customer service-oriented. Hotel is being renovated so, there was some noise due to construction. However, management and staff were laser-focused on ensuring I enjoyed my stay.
Self
10/10
Exceptional
01 Aug 2024
Kristy
Great family getaway. The pool was awesome as usual.
Great service from check in to the restaurant staff.
10/10
Exceptional
31 Jul 2024
Sally
Great
10/10
Exceptional
20 Jul 2024
Anthony
X
Leisure Family

Location & surroundings

JW Marriott Gold Coast Resort & Spa
Ferny Avenue, 158, Surfers Paradise, Gold Coast, Australia

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JW Marriott Gold Coast Resort & Spa

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