Ruby Gold Coast by CLLIX

8/10

Excellent

19 Jul 2026

Caron

Loved the room and the view. However, the very loud noises ( ie music and children screaming from Paradise Resort next door as well as construction noise) could be easily heard on level 16!! Also the Chromecast on the tv didn’t work.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Kathrine

Amazing view! Nice and roomy apartment.

Family_with_children

10/10

Exceptional

08 Jun 2026

Cassandra

Very clean and spacious apartment

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Ethan

staff were nice, secure parking

10/10

Exceptional

01 Jun 2026

Marion

Fantastic no complaints staff at front desk friendly and helpful apartment beautiful beach and water views bed comfortable very quiet area

Partner

8/10

Excellent

31 May 2026

Isaiah

Location, staff & facilities were great

The apartment wasn’t very clean. Dishes needed rewashing, mouldy dishwasher, squeaky doors, rubbish under beds

Family_with_children

6/10

Pleasant

26 May 2026

Karene

This hotel has so much more potential. It was a clean and pleasant stay and in a good location - walking distance to everything but it just missed the mark. The coffee shop and restaurant was closed the decor was simple but sparse. Overall is was good but could be so much more.

Partner

6/10

Pleasant

15 May 2026

kostya

Nice view. Relatively comfortable apartment. The hotel can be very noisy at times and location is not very central but there are things within walking distances. The parking can be annoying but not terrible.

10/10

Exceptional

13 May 2026

Anthony

Awesome stay, hassle free

Family

10/10

Exceptional

12 May 2026

Deborah

Shame the restaurant and coffee bar were not operating, otherwise amazing. Xxx

Business Self

10/10

Exceptional

11 May 2026

Indy

Loved it

Friends

6/10

Pleasant

04 May 2026

Heather

Perfect location, description of the view and room was on point, however cleanliness probably needs more work, even though it was only one night, maybe attention to detail for windows, not so much for the windows its self, but window sill probably could've been cleaned as it was very dusty.

Family_with_children

8/10

Excellent

12 Apr 2026

Susan Maree

Onsite facilities are limited and common areas a bit tired but great location and rooms are big with good views.

Family_with_children

8/10

Excellent

01 Apr 2026

Craig

Good location

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Hakomori

Great place to stay. It will take approx 7 mins to Surfers Paradise. Easy to park, spacious room. We liked it. We recommend to take the ocean view room.

10/10

Exceptional

23 Mar 2026

Danielle

Gym well equiped, heat room was awesome, pool was good

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Allison

Great location about a leisurely 15 minute walk to Cavill ave. Better still only a couple of minutes walk a tram stop that takes you straight there or if you want to go further down to Broadbeach for casino of pacific fair. For a $1.50 all day ticket the tram is a great option.
The room is spacious with lounge and large screen tv. The full kitchen is well appointed if you want to cook in the room. Bedroom is perfect with a medium feel mattress and tv that is surrounded by windows that look out towards surfers and hinterland. All things considered a great room for the price.

Partner

6/10

Pleasant

05 Mar 2026

Mansour

Cleaning is very bad, they don’t change sheets, room is full of hair , cups have lipstick ,
lower the charges and extras , 50 $ for forgetting the key at night is very expensive.

10/10

Exceptional

03 Mar 2026

Paris

Very modern and tidy close to all amenities

Self

8/10

Excellent

01 Mar 2026

Jezreel

Fairly clean place, easy use of the washer and dryer. Bathrooms looked very fancy. Had a decent view on level 18.

6/10

Pleasant

26 Jan 2026

Daniel

Facilities are average and no bar or cafe

Leisure Self

10/10

Exceptional

25 Jan 2026

Maria

Good value

6/10

Pleasant

08 Jan 2026

Summa

Views - great
Reception staff - great
The room cleanliness - very poor

Leisure Family

2/10

Poor

28 Dec 2025

Hamish

The room was dirty…!! I mean filthy, as soon as you walk in there was a bad stale, damp smell, the mattresses had no protectors and were badly stained with urine and god knows what else, oven and fridge were dangerously dirty with mould, towels were dirty and stained, the sofa was filthy and stained, and when it rained, the ensuite bathroom leaked and water came in through a non opening window. My Expedia VIP status was not recognised, we were not given a bottle of wine, in fact we were likely punished for using Expedia. The manager was non existent, one guy literally quit his job on Xmas Eve because he was unsupported and was getting so many complaints.

Leisure Family

6/10

Pleasant

22 Dec 2025

Daniel

Great apartment generally speaking and location was okay. Checked in at 4pm and room not ready. Parking a bit of a pain. No dining options.

Room not cleaned properly after previous guests with washer and used soaps left in the shower.

Linen clean and tidy

Mould in the washing machine

Both TVs not working, with one looked like it had been punched in.

Real shame it was a lovely place just reception terrible and room not clean. I think we left it cleaner then when we got there.

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

Bianca

Our stay was just beautiful as it always is! See you again in the new year Ruby!

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Eduard

The bedrooms, toilets/showers and the lounge were very clean. The oven and the gas stove were dirty and the pots and pans were dirty.

The Ruby apartments were in a great position and the view was stunning.

8/10

Excellent

28 Nov 2025

Cassady

We enjoyed our stay at Ruby, loved how close it was to catching the bus or trams. Wasn’t far of a walk to surfers paradise or the beach. The pool was nice but which there was a hot tub especially would’ve been nice having that at night. The room we had was nice but could’ve been cleaner when on arrival. We had house keeping twice and on the second time a pair of shorts went missing so declined having house keeping again as that made us uncomfortable. The apartment wasn’t too big and hadn’t worn those shorts yet so knew they were in the apartment before we left for the day and then after when we came back mysteriously weren’t there after house keeping had been done. Told found desk about it but nothing was really done other then an “sorry were not sure” Other than that it was a nice stay.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Paul

Friendly courteous staff, fast & excellent service! All amenities are very handy as is free parking!
Rooms are fully equipped and spacious…

Leisure Friends

8/10

Excellent

21 Nov 2025

Cathy

Would have given 5 stars but the aircon was noisy and it wasn’t 100% clean.

Business_and_leisure Partner

10/10

Exceptional

19 Nov 2025

ian

Great location, amazing views and lovely spacious apartment

8/10

Excellent

15 Nov 2025

Maryam

The ocean view was good.

8/10

Excellent

14 Nov 2025

Kristy

The decor was lovely as was the view and location. However the apartment needs a proper clean. The mould in the showers was offputting as were the black scuff marks and dings on the walls, mould in the washing machine, dirty sliding balcony doors and dust in various places. The metal gas hobs were grubby too (however would come up nicely with a soak, some Bar Keeper's Friend and a scrub with some steel wool). We did enjoy our stay despite this and feel like a deep clean and some touchups with some paint would make a world of difference.

Leisure Family

10/10

Exceptional

14 Nov 2025

Selamawit

Great place, quick check in. Great views of the ocean and seaside from our rooms!

8/10

Excellent

11 Nov 2025

YIANNI

Nice room

Partner

8/10

Excellent

10 Nov 2025

Adam

Fairly clean and tidy.

10/10

Exceptional

08 Nov 2025

Cheryl

Wonderful stay in a lovely spacious & clean apartment which had great views & was walking distance to where we wanted to visit.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Rattanasin

Comfortable quiet

Friends_and_family Friends

10/10

Exceptional

28 Oct 2025

Rebecca

Apartment was great. Parking very tight.

Leisure Self

8/10

Excellent

23 Oct 2025

Nicki

Booked a one bed apartment with a queen bed, but was checked in to a room with two tiny single beds; the slimmest beds I've ever seen. When I went to Reception to ask about getting put into the correct room, I was asked to spend the first night of a 2 night stay in the single room as no other room was clean! I showed a photo of the 2 single beds and advised that there is no way that I could fit in one of those beds,and was then told I was being 'upgraded' to the room I booked in the first place! Not a great first impression of this property.

Business Self

8/10

Excellent

12 Oct 2025

Craig

Interesting view of Surfers from the balcony. It is a great place to dry washing on the provided racks. The rooms were certainly clean. The single beds were incredibly narrow. There three lifts worked well and the delay for a lift was minimal. The area is safe and easily walkable to Surfers Paradise mall and the beach. The car park is safe but drivers needs to exit their vehicles to tap their fob on the gate button. There is apparently a cafe but no staff mentioned it or recommended it. Guess nothing happens there. The three large mental dustbins on wheels at the hotel entrance rather spoil the ambience. The smell was bad the day we left. Bring your muscles to open apartment doors - very heavy. Overall our 5 night stay was pleasant and convenient -= especially the well equiped apartment kitchen. Definitely worth a visit and we would consider Ruby for staying there again. One small point. While the Reception staff were polite and helpful, english was obviously a second language and there were some minor communication misunderstandings.

Leisure Family_with_children

8/10

Excellent

10 Oct 2025

Kazimali

The overall stay was satisfactory; however, it should be noted that reception is unattended after 7 PM. Furthermore, the air conditioning unit produced excessive noise, and the shower drainage requires attention due to slow water evacuation, which warrants remediation prior to occupancy.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Karen

Just outside the chaos of the centre of Surfers but walking distance to everything. Fantastic views of the ocean, river and hinterlands.

6/10

Pleasant

01 Oct 2025

Alison

The staff on the front desk were lovely. The first room we were given was disgusting. The shower wasn’t clean, there was hairs and toenail clippings on the floor, the bedside tables had spills on them, the kitchen surfaces was dirty and there was hairs in the bed. We were given a second room that had been “checked by the manager” but honestly this was only marginally better. As it was during the school holidays, there were limited options available so we ended up buying cleaning supplies and doing it ourself. We were given complementary sparkling wine and chocolates as an apology. The location is lovely, and if clean the apartments are well set out and relatively modern.

Friends_and_family Family

6/10

Pleasant

24 Sep 2025

Leanne

No towels, no wine

Leisure Family

6/10

Pleasant

24 Sep 2025

Rachel

Needs improvement in a few areas

The apartments are tired. They also need a good spring clean and freshen up with paint.
Bathrooms were fairly new and clean, bed also. No mattress protector on bed just sheet - mattress won’t last long.
Bedsides and coffee tables, kitchen table had coffee / drink marks and had not been cleaned. Dirty tissue on wardrobe and clump of hair, the wardrobe slide was filthy.
Windows very dirty, ruined the view and they are easily accessible to clean. Lifts reliable but dirty.
Outside area really badly maintained, dirty and no one used it, pool area average, leaves around.
Basic cleaning is done but no attention to detail.
Many poor reviews and I dint think they are working to fix it, never saw anyone around cleaning.
Reception basic, staff pleasant but unprofessional dress and reception did not look professional.
Just making money, it’s not cheap to say here and I would rate it 3 star
Location and parking great.

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Humdy

The lady at reception was very kind and helpful thank you so much

Leisure Family_with_children

10/10

Exceptional

10 Sep 2025

Natasha

Clean and fresh, great location, great hotel

Business_and_leisure Friends

2/10

Poor

07 Sep 2025

Kishan

Do not recommend

Our stay was horrible room was dirty ammenties wer very poor not enough cooking utensils very run down apartment tv in main lounge didn’t work properly ie couldn’t connect to hotel wifi tv in main room didnt work at all stains and marks all throughout the couch dining chairs, worse thing of all was when we told the staff on the day we checked in he basically said that he couldn’t do anything and he didn’t have any maintenance person there at that time and this was on a Friday at 4pm and also advised he was the only one working at that time won’t be back I also told the lady at reception when I checked all of the thing above and all she said was I’m sorry

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Demelza

The room was beautiful and the staff were lovely

Leisure Family

8/10

Excellent

06 Sep 2025

Emily

Loved the views, the bedrooms were spacious and the undercover parking was a bonus. We had not realized there was no dishwasher until the day of departure, one of the downsides. We had a nice time but jad some trouble with the ac in the living area did not work.

Leisure Family

10/10

Exceptional

26 Aug 2025

Carolyn

Great hotel! Highly recommended!

10/10

Exceptional

24 Aug 2025

Jason

Modern apartment with all facilities. Cleanliness of room wasnt the best however did not affect the stay. Would recommend this property

Leisure Family

10/10

Exceptional

17 Aug 2025

Hallie

Great stay and fantastic customer service

Business_and_leisure

8/10

Excellent

13 Aug 2025

Scott

Construction site very noisey very early

6/10

Pleasant

05 Aug 2025

Catherine

Disappointed

The whole place needs a thorough clean the carpet was dirty in the room we stayed. I don’t think the showers had been cleaned before we came as well. As for the washing machine the rims I don’t think it ever been cleaned. The windows were dirty and it’s also a very noisy spot as we’ve got a children’s park with carousels and the outside. Very disappointing will not return. The Restaurant and the bar weren’t open and I honestly don’t think they have enough people to service the hotel or they are not being supervised sufficiently. Even the foyer and the lifts were dirty.

Partner

10/10

Exceptional

30 Jul 2025

Claire

A short walk to central Surfers Paradise. Plenty of street parking for our visitors and free parking for guests.
Clean, well presented, nice staff, excellent price. Photos represented apartment well.
There was a construction site nearby which did not trouble us with noise.
The lobby looks like it used yo have a bar and dining but doesnt seem to be operating at the moment.
Lifts were all operational and quick.
Little balcony was great and could see the ocean.
For the price, excellent value.

Business_and_leisure Partner

8/10

Excellent

28 Jul 2025

Lindy

We were disappointed with the cleanliness. The wardrobe had not been cleaned out as the previous tenant had left false fingernail and hair slide in cupboard. Also the couch was not clean, when we removed rubbish bag from bin under kitchen sink it was filthy and smelly. Also the shower grate was blocked with years of matted hair which my husband to remove to allow the water to drain. Having said this it was a great location with a very friendly and helpful receptionist. We would stay again but would like to think the cleaning could be improved.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Poh Khim

Excellent place for families and couple

Stayed for 3 nights to visit the Gold Coast and Mount Tamborine for wine tasting. Quiet and safe place near the sea. Walking distance to the coast and amenities.went whale watching.
An excellent place and highly recommended.
Got a complimentary red wine and an upgraded room during my stay
Good view from the balcony

Friends_and_family Family

4/10

Poor

22 Jul 2025

Rachel

n staff, the microwave in our apartment started at random times throughout the night and when we told reception they said they had had this issue before but couldn't resolve it. Coffee shop and bar both closed with no tenants in place

Leisure

10/10

Exceptional

21 Jul 2025

Graeme

Very spacious and well appointed room. Everything worked, nice hot shower, walking distance to Cavill Avenue and many restaurants around the area. Close to supermarket too.

Leisure Partner

6/10

Pleasant

05 Jul 2025

Vivien

Our apartment had very nice ocean view. Room was spacious and beds were comfortable. It is walking distance to central surfs paradise. But the condition of the rooms was not great. Many dirty marks on the walls and we also found a hole on the wall in one of the bedrooms. Rooms are not cleaned properly. We found rubbish and dirty towel left by previous guests.

Leisure Family

10/10

Exceptional

04 Jul 2025

Candice

Gold coast

Great location, spacious apartment, convenient, easy check out

Friends_and_family Family

4/10

Poor

07 Jun 2025

Danmar

Worst CLLIX apartment I have stayed at. Others are good but this one was disappointing

The bathroom has moulds you don't even want to stand on the tiles. I told the reception and all I was told was they're gonna send a cleaner which never came. I was told that the mould will always be there as if it's normal to have moulds. I was told All rooms have moulds so no point in moving me around

One night I was also given a wrong key which didn't work on the lifts and my room. Late night security has to come and issue a new key

Bad experience

Business Self

8/10

Excellent

02 Jun 2025

Anne-Marie

Lovely clean accommodation close to tram stop, beaches, shops and restaurants. The only negative is waiting for a lift around the busy checkout time. After waiting 25 minutes the only way out was taking the lift up and then going to ground level. Only two of the three lifts were operating at the time.

Partner

10/10

Exceptional

01 Jun 2025

Robert

Great location only a 5 minute walk to the beach and Cavill avenue area. Also, the views of the ocean and river from the apartment were great. The apartment was also spacious.

Leisure Family

6/10

Pleasant

01 Jun 2025

Chia-Yi

The room cleaning should be improved.and the floor

8/10

Excellent

20 May 2025

Tracy

Location was great. Room was clean. Shower and sink in ensuite in room 1704 would not drain properly. Two minute shower only or bathroom would flood. Singles beds are not suitable for an adult they are about 80 cm wide.

Leisure Friends

10/10

Exceptional

19 May 2025

Esta

Great apartment. Highly recommended.

Leisure

6/10

Pleasant

05 May 2025

Oscar

The property was fairly nice, but the aircon kept making a very loud buzzing noise and wasn’t working that much, the shower drain would also fill up and would limit shower time, and there where scratches, marks and defects in a lot of the walls.

Leisure Partner

10/10

Exceptional

21 Apr 2025

William

Great stay

Great stay in our apartment, everything of very good quality with a view of the main beach. Convenient location with surfers paradise a 10 minute walk away. Parking was a great addition to our stay. Definitely recommend.

Partner

6/10

Pleasant

19 Apr 2025

Lance

This was my fourth stay at the Ruby. The room was not as decribed in the images. The kitchen was poorly equipped and the front door required maintainance to open close safely.
It's a good locatiom and walkable to Surfers Paradise centre. My daughter likes the pool. The other facilities are unexceptional

Leisure Family_with_children

8/10

Excellent

18 Apr 2025

Dimitra

It was ok for what we paid… stayed when it first opened a few years ago and it felt clean and fresh but now I feel like the property is not being well maintained.

Leisure Family

8/10

Excellent

04 Apr 2025

Karen

Lovely apartment and close to beach and city locations.

6/10

Pleasant

30 Mar 2025

Verified traveler

Overall it was a nice stay. The view was lovely. The hotel is walking distance from everything but the floor was dirty, it looked like it hadn't been vaccumed. The shower still had hair in it from previous guest.

The dishwasher smelled really bad and still had food in it from previous guest. The body wash and hand wash was empty

2/10

Poor

29 Mar 2025

Sini

Room 1702 and 1704! The sliding door was really hard to open and close. It was heavy, same as the front door of the apartment. The air conditioning was hot the whole time so we had to open the windows and even that still made little to no difference. The sink in the bathroom was clogged so Everytime we turned the tap on, it filled the sink really quickly. It needs to be unclogged! For the money I paid, I was not satisfied!

10/10

Exceptional

10 Mar 2025

Kyoungsun

Location and clean

6/10

Pleasant

06 Mar 2025

YIANNI

Disappointed stay

We were there to celebrate our duo Birthdays and were given a room with a view of shipping containers ! On the 5th floor as opposed to previous stays there put on the 18th floor with a fantastic view
Also went to take a shower and the drain was blocked in the shower so the water overflowed into the whole bathroom!
I got a screwdriver and lifted the drain cover which was absolutely full of hair and shower tiles were dirty including mould
Was not impressed
Had gone down hill not . Told staff members at reception they recorded it but nothing done about it
Not sure I would go back !

Partner

8/10

Excellent

10 Feb 2025

sharon

There is no room service. There is no mini bar in the apartment. Serviced weekly. The cafe/bar is permanently closed. The is a coffee kiosk at reception. We loved the views from the 20th floor. Nice comfortable beds. Air-conditioning was effective. Spacious and modern. The pool is on the small side for a building with so many gusets.The tram stop is just around the corner. 15 minute walk to restaurants on Cavill Ave.

Leisure Family

10/10

Exceptional

10 Feb 2025

Heather

The place was nice and the staff we’re lovely and very helpful

2/10

Poor

28 Jan 2025

Arthur

Don’t stay here

Business_and_leisure Family

10/10

Exceptional

26 Jan 2025

Jason

Our team enjoyed their stay across 5 different rooms. We'll be back!

Friends

10/10

Exceptional

19 Jan 2025

Frankina

We booked in this Appartement mid Jan. We arrived earlier and they allowed us to check in earlier than agreed time.
Apartment was clean and presented well.
Didnt have any issues, furniture and appliances were clean and functional. The view was spectacular, no high rise building around it to block the view.
The only downside is it’s not right in centre, which I didn’t mind it. It is located in quieter areas of SP. Which is Lovely to have quiet time after big day in town.
I highly recommend staying at this place and definitely will be booking it for future stay.

Friends_and_family Family

10/10

Exceptional

18 Jan 2025

Megan

Super friendly staff, terrific location 👍, quiet & away from main thoroughfare.........a very pleasant stay !

Business_and_leisure Self

6/10

Pleasant

07 Jan 2025

Shannon

Restaurant closed
Cleaning not to standard
Small pool

Leisure Family

8/10

Excellent

05 Jan 2025

Matthew

The two bedroom apartment was really good, the space was great, beds were really comfy but it needs a good deep clean. Feet were filthy from the floor, kitchen cabinets needed wiping off which we did some, walls need wiping down, just generally needs a good scrub but shower and everything great.

Leisure

10/10

Exceptional

31 Dec 2024

Xiaodan

Friendly staff, clean facilities and convenient location

10/10

Exceptional

30 Dec 2024

ken

Great location and easy checkin and checkout.

Leisure Self

10/10

Exceptional

23 Dec 2024

Jun

Very nice

Leisure Family

10/10

Exceptional

23 Dec 2024

Maria

Excellent place to relax, bars/cafes/restaurants were easy accessible. The beach view was stunning and friendly and accomodating staff (Iryna)

Leisure Family

10/10

Exceptional

23 Dec 2024

Monica

Will definitely be staying here again on our next trip to the Gold Coast. Such a clean and spacious apartment and had everything we needed. The view was amazing also, the kids loved the pool and splash area.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2024

William

Excellent service from the Ruby Gold Coast

I hadn't realised that I had double booked the apartments and stood to lose over £1000 due to my error. The lady on reception (Ilyna?) resolved the issue and made sure i received a full refund, and was very nice about the whole issue. The apartment was clean and comfortable, with a glorious view

Friends_and_family Family

6/10

Pleasant

27 Oct 2024

Daniel

Got a discounted rate and wanted to be in this area so it seemed like a good option, but the apartment we were in was a lot more worn out than expected - it's in need of a new bed, new carpet, new blinds and some touch up painting. None of this was too big a deal as we were out most of each day, but having no towels on arrival and most soap dispensers empty - some of the basics - was a poor experience.

Leisure Family

10/10

Exceptional

26 Oct 2024

Cristine

Great value for money. We booked a 2 bed 2 bath unit which is much better and more comfortable than a hotel in my opinion. The property was clean and well maintained, location is close to everything, receptionist was nice. I would definitely book again.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2024

Maria

Everything is here, public transport, beach, etc

Family

10/10

Exceptional

13 Oct 2024

Maria

Very easy access to public transport, beach, malls, name it everything’s there.

Leisure Family

10/10

Exceptional

09 Oct 2024

Tony

We love everything about Ruby hotel, hope to have a reservation next time we visit Gold Coast.

Partner

8/10

Excellent

21 Sep 2024

Shane

Was a great central place to stay , staff great room lounge was bit stained and could be updated but generally a nice place

Leisure Partner

10/10

Exceptional

21 Sep 2024

Brendon

Quite loud due to the kids water park down below other than that we had a fabulous time

Leisure Partner

6/10

Pleasant

11 Sep 2024

Helen

Great spot
Wish my room for my quiet couple of days away wasn’t above the kids club in the next door resort

It was noisy all day , kids screaming and all night I could hear some machine going. I assume was filtration for the kids club water.
Wish I’d been given a room on the other side with a better view and not so noisy

Business_and_leisure Family