Name: Sovereign on the Gold Coast
Address: 138 Ferny Avenue, Surfers Paradise, Gold Coast, 4217, AU

10/10

Exceptional

21 Jul 2026

Patricia

Reception all very helpful,Room was spotless All lovely staff .I would certainly.stay.again at the Sovereign.

Self

10/10

Exceptional

18 Jul 2026

Changhwa

very good condition and great location

Self

8/10

Excellent

13 Jul 2026

Matt

The draws in the kitchen holding the plates were not very clean.
Overall nice and spacious family room in good location.

Family_with_children

6/10

Pleasant

08 Jul 2026

Vicky

needs renovating therefore timber joins extra dirty etc old fridge,

Friends_and_family Family

8/10

Excellent

06 Jul 2026

robert

Very large room. The hotel was close to evruthong we needed.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Scott

The hotel/ apartment was fantastic. The reception staff were lovely and helped me to book theme park tickets and were able to give me advice on the area.

The room itself was spacious with a great view. The bed was extremely comfortable and the room has been well maintained. The only slight thing I was missing was a stove top burner to cook on- however, there was a microwave, refrigerator and dishwasher.

Partner

10/10

Exceptional

04 Jul 2026

Braden

Would stay again. Nice place :)

Family

10/10

Exceptional

27 Jun 2026

Kristina

Nice and clean
great staff
Parking was hard with no parking number with room

Partner

6/10

Pleasant

27 Jun 2026

Cassandra

Property was large & well looked after
Outdoor areas were well maintained and if it wasn’t winter I would have definitely used the pool.

Partner

10/10

Exceptional

19 Jun 2026

Scott

Very friendly staff, I was carrying a fresh knee injury and staff were very helpful and caring. Also upgraded us to a bigger, nicer room with a balcony, which was very nice. Facilities (pool, spa, sauna) were very clean, one of the beat pool areas with a nice Waterfall feature. Spa could have more bubbles if I'm being picky, it appears some of the jets weren't working or were shut off. Room was very clean, bed was super comfy. Close to tram which gets you into the heart of GC withing 10 mins. Very pleasant stay.

Partner

8/10

Excellent

29 May 2026

Steve

Room was spacious

Family

10/10

Exceptional

25 May 2026

Jen

Check-in staff were very friendly, helpful and efficient. Room was clean. Central location. Will stay again.

Self

10/10

Exceptional

19 May 2026

Janett

Friendly staff very accommodating, beautiful room loved the views

Family

10/10

Exceptional

14 May 2026

Rosie

Very clean and spacious room with a spectacular view!

8/10

Excellent

05 May 2026

Graeme

Hotel was close to tramline

Partner

10/10

Exceptional

16 Apr 2026

Kiara

Great pool and spa, sauna was great
Be careful with power points as they are loose

Family_with_children

8/10

Excellent

15 Apr 2026

Ian

Disappointing that the restaurant on site has limited opening hours, appreciate that it is not up to Sovereign’s control but maybe it should be in future.

Partner

6/10

Pleasant

05 Apr 2026

Ange

Apartment was average, spacious but very old, alot of wear & tear cracks and faults. nice big balcony but only two seats and a tiny table on it. Our car couldnt fit under the 1.90m barrier to get into the carpark, offsite parking spaces were never available and we ended up using the \"pay for parking\" next door at Marriot which cost us another $50 for two days. We looked up the Restaurant on ground floor for the buffet breakfast which said it opened at 7.30am Fri-Sun so we went down and it wasn't open (not sure if was just because of Easter holidays?) It opened at 9am. The vending machines were out of order. Best part would've been the Pool and Spa, the kids loved that there were blow up toys and pool noodles already in the pool to use. I would give a Rate of about 2 out of 5 and probably wouldn't stay again 🙁

Family_with_children

8/10

Excellent

05 Apr 2026

Windsor

Parking was terrible but everything else was great. Staff were friendly and the pool sauna and spa were amazing will definitely

Partner

2/10

Poor

22 Mar 2026

Phil

The restaurant was closed the whole time we stayed The mattresses were sub standard and ancient There was no parking which was advertised and we received a parking ticket I would NEVER recommend this hotel to anyone

10/10

Exceptional

22 Mar 2026

Paul

Friendly welcoming staff, the balcony room was excellent highly recommend

Self

8/10

Excellent

01 Mar 2026

Thomas

Good stay, slightly dated in the bathroom but beds were comfy and room was a great size

Partner

10/10

Exceptional

20 Feb 2026

Kamran

Our stay was excellent room was very clean and location was great.

8/10

Excellent

14 Feb 2026

andrew

Room spotless, spacious with good wifi and powerful shower

Partner

10/10

Exceptional

05 Feb 2026

Maria

The staff nice and helpfull. We requested to change the room and them upgrade the room. The parking is hard.

Business_and_leisure Partner

8/10

Excellent

30 Jan 2026

Noosha

Clean room, welcoming staff

Leisure Friends

6/10

Pleasant

22 Jan 2026

Ashby

Paring limited at time, overall a good stay, basic room a little water damage in areas of the wood, staff was kind and helpful, the pool was large and not busy, good for catching the tram into the centre.

Leisure Partner

8/10

Excellent

20 Jan 2026

Denis

Clean room

8/10

Excellent

20 Jan 2026

Navin

We love the location

Leisure Partner

8/10

Excellent

19 Jan 2026

Adriano

Well positioned and easy walk to light rail and central surfers. Good size apartment

Leisure Family

10/10

Exceptional

17 Jan 2026

mark

⭐️⭐️⭐️⭐️⭐️

Leisure Family

8/10

Excellent

13 Jan 2026

David

Friendly staff and a clean and spacious apartment.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Jordyn

Great accommodation for the price. The pool was great, lots of pool side beds and tables. Staff were friendly and very helpful! The room was great, and location was good, slightly further away from the hustle and bustle of surfers paradise - highly recommend!

Partner

10/10

Exceptional

01 Jan 2026

Darren

Was in a Family Suite which was clean, had plenty of room for everyone inc two balconies.

Good location an easy 10-15min walk into Cavil Ave which means you are out of the hustle and bustle.

You are two blocks from the beach.

Parking can be hit or miss depending on what time you get back to the appartment, but there is plenty of street parking.

Have to call out Denise from the front desk who was amazing. Really went out of her way prior and also once we arrived.

Leisure Family

10/10

Exceptional

27 Dec 2025

Julie

The sauna was awesome and always accessible

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Scott

The staff were very helpful and polite

Leisure Self

10/10

Exceptional

06 Dec 2025

Jason

awesome thanks Sophie

Business_and_leisure

8/10

Excellent

05 Dec 2025

Tayla

The staff was lovely when we checked in the room was so clean and neat we were very happy, we had a nice view of the pool area.

Only issue was, we were there for 3 nights were given a towel each for the two of us. We went and asked about different towels for the pool area and we were told an extra $5 each towel.
So unfortunate why would I pay for a spare towel that should be included.

Other than that it was wonderful and definitely would stay again

Business Family

8/10

Excellent

17 Nov 2025

Michael

Parking difficult

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Marilyn

Generous amount of space and good value for money.

Leisure Friends

10/10

Exceptional

10 Nov 2025

Richard

Super clean room. Polite desk staff. Friendly birds! Room a little noisy during the day if u open the window.

2/10

Poor

05 Nov 2025

Shaun

This stay was profoundly disappointing. The Sovereign Gold Coast clearly prioritises filling rooms over providing a basic, functional, or comfortable guest experience. I will not be returning.

The experience started poorly and only got worse:

Painful Check-in: The check-in process was frustratingly slow. The staff, while not rude, were unfriendly and entirely indifferent. This set a bad tone immediately.

Key Card Failure: As an indicator of the general dysfunction, the key cards did not work initially.

Upon reaching my room, I immediately understood why I had overheard another guest complaining that \"nothing worked.\" They were right.

Broken Facilities: The spa was not operational, and only one escalator was functional, causing annoying delays and inconvenience. A hotel of this size must keep its essential facilities maintained.

Zero Comfort: The sleep quality was terrible. I could distinctly feel the springs in the mattress, proving the bedding is desperately overdue for replacement.

Cheap Amenities: In a two-bedroom unit, supplying only one minuscule bar of soap is inexcusably cheap and demonstrates a total lack of concern for the customer.

In summary, the Sovereign Gold Coast is focused on maximizing occupancy with zero care for the customer experience. Everything felt neglected. Do not waste your money here.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2025

Zico Joseph

Amazing room

2/10

Poor

28 Oct 2025

Ellie

I booked this hotel for a work conference and unfortunately ended up not staying the night due to how uncomfortable and unsafe I felt. The room I was given was extremely outdated, had a strong musky smell, and the curtains were noticeably dirty. As a young woman travelling alone, I did not feel secure — there were no visible security cameras and the room lacked additional locking mechanisms that would offer peace of mind.

I returned to reception about 30 minutes after checking in (and only an hour after booking), to politely request a refund. I explained that I felt unsafe, especially with the large number of men around town for the Supercars weekend. Instead of offering empathy or assistance, the staff member told me to “go for a walk” and suggested I would “feel silly” if I left. He also asked if I was upset because of anxiety, which was unprofessional and dismissive.

In the end, I chose to drive home two hours each way for the duration of my conference rather than return. The customer service and overall condition of the accommodation were incredibly disappointing. I cannot recommend this hotel, especially for women traveling alone.

Business Self

8/10

Excellent

19 Oct 2025

Vito

Well located within walking distance to the GC tram. Great price / value for money option.

8/10

Excellent

18 Oct 2025

Anna

Our room was very clean and spacious. Staff was friendly. The only thing was that we have to wait for check in a bit too long, because we arrive before 12 o’clock so we’re hoping for early check in. Otherwise we were very pleased to stay in Sovereign Gold Coast.

Leisure Family

2/10

Poor

17 Oct 2025

Shannon

The property is terribly run down. Suggest to avoid. No hot water, one lift inoperative, cleanliness was below par, and the tv in the room did not function properly.

Business Self

8/10

Excellent

13 Oct 2025

Adam

Unfortunately on arrival for checkin the front desk lady was not welcoming.
However the overall experience of the stay was nice and comfortable. The room had great views and ammenities.
An excellent size pool.

Partner

6/10

Pleasant

09 Oct 2025

Susan

No breakfast available or lunch. Dinner avilable in Malaysian restaurant only opened on Fri, Sat and Sunday nights, doesnt serve alcohol. Room was jnot cleaned in 4 day stay. Nice surrounds at Budds beach was the only positive for me. I would not stay there again.

Leisure Self

2/10

Poor

03 Oct 2025

Paul G

Hi - if we get any surveys about our accommodation at The Star please give it a 0 out of 5 rating… They didn’t service my room even though i pressed the service button in the morning. Out of x 4 nights it was serviced once. they didn’t give any replacements of anything except a soap bar, rubbish bins weren’t emptied… Concierge team were wonderful we wanted a meeting room for 1.5 hours and they wanted to charge $700 which was apparently half price - yet there were no people anywhere near any of the meeting rooms… Frankly never want to stay there again please

Business

10/10

Exceptional

26 Sep 2025

Nestor

Awesome place, really enjoyed it. Quite and clean.

Leisure Family

2/10

Poor

26 Sep 2025

Tanya

Staff and hotel manager very rude. Stayed for 4 nights staff don’t have set policies and procedures and are rude to customers. Called me dodgy because I had booked my friend in under my name. Hotel manager lady very rude and unprofessional! Would definitely not recommend staying here! Considering we stayed for 4 nights total disappointment!

Leisure Partner

8/10

Excellent

25 Sep 2025

Dyana

Nice outdoor facilities/ nice pool area

Leisure Family

10/10

Exceptional

25 Sep 2025

Peter

Clean room, friendly staff

Leisure Partner

6/10

Pleasant

23 Sep 2025

David

No where to cook food only a microwave and toaster

10/10

Exceptional

19 Sep 2025

??

Easy to get around by tram, tram station is just 5 mins walk

Leisure Partner

10/10

Exceptional

16 Sep 2025

Mandy

The property is a wonderful place to relax, the pool area and spa and gym,are beautiful and clean, the property is very well maintained and close to everything, even have a bbq area which is good.

Leisure Family

4/10

Poor

14 Sep 2025

Laina

We stayed for 2 weeks and we liked the price and location. It would have been nice if the room was cleaned twice a week especially staying that long. And 1 towel per person for a week I don’t think is enough. It was fairly clean. Wish I was up one level so I could have used the Balcony and had a bit of a view. It was strange that the desk closed so early as well but maybe that’s Australia. I know some places they are open 24/7
The hot tub wasn’t very hot

Leisure Partner

6/10

Pleasant

14 Sep 2025

Alan

No stove in the kitchen. Neat, tidy convenient for short stays

Leisure Family

6/10

Pleasant

12 Sep 2025

Fiona

The staff were great, friendly and helpful but I wouldn't call this a hotel. They have good facilities like the pool, spa and sauna but also no bar, no restaurant, no café. You have no phone in your room. The sheets are not changed (you can pay for a room service). Beds are not made. You have to empty your own rubbish. I've never experienced this at any other 4 star and I don't expect this of a 4 star hotel but maybe in Australia 4 stars are given just for amenities. But as I say, staff were lovely.

4/10

Poor

08 Sep 2025

Sara

Two towels for two people for four days. Charge for extra towels. Any room cleaning with the stay, extra charge. Even had to dispose of own rubbish.

Leisure Family

6/10

Pleasant

02 Sep 2025

Benjamin

The hotel understood my concerns about the traffic noise and my request to move to a quieter room. However they said: As our property is located in the heart of Surfers Paradise, right on the main road, some level of noise is unfortunately unavoidable due to the central location. My response: I was not prepared to pay more to move.

Leisure Self

8/10

Excellent

24 Aug 2025

Sahaya

Everything good except parking,no parking available inside accommodation basement, everyday roadside parking is inconvenient.

Leisure Partner

10/10

Exceptional

14 Aug 2025

SHARON

Time out

Just having a week away - weather could have been better. Well placed for transport, apart from the 711 not much in the way of food. Unfortunately the hotel restaurant was only open at weekends.

Self

4/10

Poor

13 Aug 2025

Verified traveler

Bathroom falls

Another lady from England had the same bad fall as I did in the bathroom, where there was no rubber mat to avoid slipping. Not good for her as she had a long flight back with aching leg and back; whereas I had medicare to get to chiro.

Partner

8/10

Excellent

13 Aug 2025

Andrew

I liked most of the stay. Upgrading the beds might help and a bigger bin.

8/10

Excellent

13 Aug 2025

Mary

Handy to light rail. Walking distance to Caville Street and beach.

Family

10/10

Exceptional

12 Aug 2025

Stuart

About a 4 min walk to the beach but no beach views unfortunately. Great facilities - pool, sap, sauna, gym. Right by a busy main road so a bit noisy. But otherwise happy.

Leisure Self

10/10

Exceptional

29 Jul 2025

Sarah

Absolutely amazing experience. The front desk team we the nicest people I have experienced in hospitality. So accommodating to any request. Amazing spacious room.

Leisure Family

8/10

Excellent

24 Jul 2025

Darryl

Close to things like transport

Leisure Partner

6/10

Pleasant

15 Jul 2025

Chris

Large comfortable room. Hot water issue in shower water was barely warm

Leisure Self

10/10

Exceptional

26 Jun 2025

Ross

Great place, will stay again. Close to tram and central to the places I wanted to visit. Recommended.

Business_and_leisure Self

10/10

Exceptional

25 Jun 2025

Christine

Loved the food st the Malaysian restaurant on site.
The pool, sauna and spa looked great, but unfortunately we ran out of time to use them

Leisure Friends

10/10

Exceptional

23 Jun 2025

Verified traveler

Excellent location, good rates, room spotless.

Leisure Self

2/10

Poor

14 Jun 2025

Pecala

Towels were not clean. Staff was rude, harrassment issues. They check all cameras so don't have visitors because they will get security to check up on you. No privacy. Not recommended

10/10

Exceptional

01 Jun 2025

Rebecca

Perfect for a little getaway. Clean and tidy and comfortable.

8/10

Excellent

18 May 2025

Eric

Newly renovated room with a pleasant outlook. Despite being on a busy road there was no traffic noise. Staff were pleasant and helpful.

Leisure Partner

2/10

Poor

17 May 2025

Harpreet

Beds are of kids size
Changing the room or cancellation of 2nd night rejected ended up paying another accommodation and stayed there
Never go again and won’t suggest anyone

Business Friends

10/10

Exceptional

12 May 2025

Adrian

Very nice, walking distance to everything.

Leisure Friends

10/10

Exceptional

04 May 2025

Leanne

Very clean. Great helpful staff. Lovely pool area.
Close to shopping precincts.

8/10

Excellent

03 May 2025

Rowland

Overall good, didn't like there is no soap holder in the shower.

8/10

Excellent

26 Apr 2025

Harshil

I liked the stay overall, however before the day of the checkout, I had asked the receptionist if we can heat some leftover food on the day of the checkout after we come back from a trip to collect our luggage and the receptionist had said that they’d be happy to do so as long as it’s in a small container. However, on the day of the checkout, when we had come back to collect our luggage, the receptionist flat out refused to help us, and claimed that she only meant that we can store our food in a fridge, not heat it up (we didn’t even need help with storing the item). It was a bit annoying as we had planned our checkout day accordingly and I was pretty clear when I had made the request so if it was indeed a bit of misunderstanding, I believe it was a bit unprofessional on their part, given that we had planned our day accordingly on an especially bad weather day.

Leisure Friends

2/10

Poor

26 Apr 2025

Nasif

This place is not value for money. There was no guaranteed parking, lots of customers were parking outside in unsafe places.
No room service unless you pay extra.
Low quality and insufficient tea and coffee, & bathroom condiments considering the price.
I am not going back to this place again and will not recommend this place to anyone.

Leisure Partner

8/10

Excellent

26 Apr 2025

Michelle

The bed was one of the most uncomfortable beds ever. Sauna out of order. Pictures on site of rooms deceiving. Though the spa and pool were nice staff were great and restaurant was good.

Leisure Partner

8/10

Excellent

25 Apr 2025

Andrew

Didn't like not being able to park after 8pm.

6/10

Pleasant

24 Apr 2025

Amanda

Cooking was hard, with no oven/stove and only one bbq.

Leisure Family_with_children

8/10

Excellent

16 Apr 2025

Tara

Nice and tidy, staff were accommodating and friendly

10/10

Exceptional

13 Apr 2025

Julie

Front counter staff are amazing and room spotless and beds so comfy.

Leisure Family

8/10

Excellent

11 Apr 2025

Stacie

Great facilities, close to transport and beach. Enjoyed our stay

Leisure

10/10

Exceptional

10 Apr 2025

Anish

I just loved everything in this hotel.

8/10

Excellent

09 Apr 2025

Vic

Nice and quite location yet an easy walk to the centre of Surfers

Leisure Partner

10/10

Exceptional

04 Apr 2025

Nicolas

Parking was difficult and the car park underground was always full. Other than that a great experience all round

10/10

Exceptional

25 Mar 2025

Marion

Overall great stay however I was a little disappointed with the checking in service due to arriving not long after the reception was closed. The call from reception about full payment and deposit was understood however I had paid my full deposit and wanted to complete the remainder of the transaction first thing in the morning due to needing to use a different payment method for work purpose however there was no flexibility and people were somewhat rude on the phone.

Business

10/10

Exceptional

21 Mar 2025

John

Staff were great....room was great

Business_and_leisure Self

10/10

Exceptional

18 Mar 2025

Priscilla

WE pleased with the ease of check-in / out, and helpful staff

Leisure Partner

8/10

Excellent

17 Mar 2025

Cyanna

Beautiful apartment with a complimentary upgrade.
Updated kitchen.
Fantastic stay

Business_and_leisure

8/10

Excellent

13 Mar 2025

Amy

This hotel was rather good for the most part. We managed to book a deluxe room for an incredible price, and it was one of the most spacious and modern rooms we have stayed in. The kitchen was also fully equipped with everything you could need, and the separate bedroom was so comfortable with enough space to move around.

The onsite 'restaurant' was disappointing and had a terrible menu unfortunately, and although we purchased items to cook our own dinner, the barbecue area was off limits, along with the pool and gym. All of these facilities we intended to use during our stay and were part of the reason we booked this hotel.

I was more than disappointed that the hotel didn't notify us upon booking, or upon check in that these facilities were all out of use.

Business_and_leisure Family_with_children

10/10

Exceptional

10 Mar 2025

Samer

I had a wonderful stay at this hotel! The service was excellent. The rooms were clean, spacious, and well-designed, with great attention to detail. The location was also perfect, making it easy to explore the area.

8/10

Excellent

09 Mar 2025

Paul

Better rooms will cost EXTRA but worth it for the mountain views, larger room & spacious balcony

Leisure Family

4/10

Poor

02 Mar 2025

Austin

.