Name: Sapphire House Antwerp, Autograph Collection
Address: Lange Nieuwstraat 20-24, Antwerp, BE

10/10

Exceptional

27 Jul 2026

Kristin

The Marriott Sapphire was absolutely gorgeous. It has a unique style that surrounds you everywhere, as soon as you enter and throughout every space. The lounge spaces and areas for coffee, drinks and food were comfortable and beautiful. The rooms on he lower floors have higher ceilings and were very quiet. The bed was very comfortable. It was also super convenient to the cathedral and many restaurants and cool coffee bars. It provided the luxury experience I was looking for on my trip to Belgium.

10/10

Exceptional

30 Jun 2026

amanda

Very comfortable; perfect location.

Partner

10/10

Exceptional

29 Jun 2026

Jenny

Great location

Partner

10/10

Exceptional

18 Jun 2026

Yan

Lovely space, convenient and central location, spacious and comfortable room, very helpful and friendly staff

Friends_and_family Family

10/10

Exceptional

31 May 2026

stacey

Gorgeous rooms with high ceilings. Very clean and was a very luxurious stay

Partner

8/10

Excellent

22 May 2026

Barbara

Very comfortable bed!!! Nice modern room, friendly staff.

Partner

10/10

Exceptional

11 May 2026

Michele

Walking distance to shops and attractions. Great food and service at the restaurant. Would stay here anytime.

Partner

10/10

Exceptional

09 May 2026

Sophy

Really beautiful hotel and perfect location. They need a few more staff to help with luggage transportation and concierge needs but overall the staff are very helpful and the hotel is beautiful.

Self

6/10

Pleasant

04 May 2026

Preston

Mattress was horrible and needs to be replaced. Very uncomfortable.

Partner

10/10

Exceptional

28 Apr 2026

Ho

Good breakfast. Reception desk staff was excellent and very helpful

10/10

Exceptional

13 Apr 2026

anna

Great breakfast, very nice and helpful stuff.

Family_with_children

10/10

Exceptional

10 Apr 2026

Ian Scott

Never had breakfast but staff and room was amazing, friendly staff and spotlessly clean room . Great location.

10/10

Exceptional

03 Apr 2026

Ann-marie

Super breakfast, lovely comfortable room, beautiful decor throughout hotel. Excellent location. Highly recommend.

Partner

10/10

Exceptional

02 Mar 2026

Rikki

Great room, location and staff

10/10

Exceptional

01 Mar 2026

C

Beautiful hotel with very attentive staff.

Partner

10/10

Exceptional

09 Feb 2026

Joseph

V good room
V courteous staff
Excellent position of the hotel

Business_and_leisure Partner

10/10

Exceptional

27 Jan 2026

Hans

Excellent

8/10

Excellent

18 Jan 2026

Anthony

Our visit to Antwerp was part of a longer trip and the Sapphire was in a good location for walking. The cafe, bar and lounge area was comfortable and relaxing. Our room was good although the white lighting was cheap looking. The bathroom mirror light wasn't working, difficult to get ready to go out. The air con was controlled by the reception and we had to constantly call to have temps adjusted. There was a manual option but almost all the staff were not trained to make this adjustment. It made our stay not comfortable for the 5 star hotel standard we expected.

Partner

2/10

Poor

30 Dec 2025

Mehran

The reception was so unprofessional and confused. Instead of taking my credit card upon check in they demanded that I pay for City tax and Breakfast upfront.
The woman at the reception wouldn’t extend my check out time and demanded 20 Euros for each extra hour even though I am an Envoy member and were completely confused about my bill,

Leisure Self

10/10

Exceptional

26 Dec 2025

Vishal

Everything excellent

10/10

Exceptional

26 Dec 2025

Anne Marie

Amazing hotel, excellent and friendly staff, great breakfast, central location to main tourist areas, very walkable. Nice rooms, super clean, very comfortable beds. Will definitely come back if we visit Antwerp again in the future.

Friends_and_family Family

8/10

Excellent

04 Dec 2025

Michael

Nice hotel in a very good location and great room design. I booked at Expedia for 400 EUR and the hotel billed Expedia 333 EUR.

8/10

Excellent

11 Nov 2025

W Luanna

3 night stay with adult daughter, staff did not inform at check in that water is routinely turned off at midday briefly, so 2 consecutive days both of us experienced the water stopping midway during showering with shampoo still in our hair. No apology or recognition by the manager of the inconvenience twice

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Sebastian

Great hotel
Great staff
Will definitely come back

Business

10/10

Exceptional

13 Oct 2025

Nathalie

The hotel itself was lovely, all the ataff were healpful and friendly. Our room was gorgeous, spacious with plenty of room to put away clothes - which never happens these days! The bed was so comfy. One tiny thing is that the room was quite dim - even with all the lights on, but honestly, that could be my age!! Breakfast was delicious with plenty of options and they catered very well for my partner who is a celiac. We will definitely be back.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Karen

Hotel staff was very friendly. The restaurant was great for breakfast and dinner. Our room and the hotel was beautiful. We walked to everything we wanted to do. There were many great restaurants close by. Over all a great choice and I would stay there again!

Leisure Family

10/10

Exceptional

06 Oct 2025

Daniela

The hotel is truly gorgeous on the outside and inside. The room was very clean and had the most comfortable bed, and the location was pefect for exploring Antwerp as you could easily walk everywhere.

Leisure Friends

10/10

Exceptional

07 Sep 2025

Victor

It’s a very nice hotel in a great location near all old town attractions. The front desk staff were highly professional and friendly. They have provided helpful information regarding planning for our two days in Antwerpen. We’re Expedia Platinum members and have been offered a room upgrade and early check in.

Leisure Partner

8/10

Excellent

23 Aug 2025

Verified traveler

The hotel entrance and courtyard was beautiful., the lifts did not smell well, perhaps having a separate lift for dogs. Dogs were barking on 2nd floor!!

10/10

Exceptional

30 Jul 2025

Danny

Good all round

10/10

Exceptional

25 Jul 2025

Ryan

The staff were excellent, room spacious and clean, nice shower and strong air conditioning. Nice modern facilities.

Would definitely stay again.

Leisure Self

8/10

Excellent

21 Jul 2025

Mohit

Check in was at 3 pm. We did not get the room until 4 pm as it was not cleaned.

Partner

10/10

Exceptional

20 Jun 2025

Wilhelm

Amazing place in every regard

Business

10/10

Exceptional

14 Jun 2025

David

Very good position. Pleasant and helpful staff. Excellent breakfasts. Good size and comfortable room.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Sarah

Lovely historic property conveniently located for walking around the historical centre.
Friendly helpful staff. The rooms are all uniquely decorated. The first room we were shown was rather bland and awkwardly laid out. You had to sidestep around the end of the bed as a fireplace jutted into it and the mantle was shoulder level. We immediately requested a change as too awkward and were given a choice of 3 other rooms in the same category (deluxe double) and all were lovely with a nice spacious layout.
The buffet breakfast was very good and definitely one of the best we have had in our travels.
I would highly recommend this hotel!

Leisure Partner

10/10

Exceptional

26 May 2025

Korhan

Second time staying at Sapphire. The location, service, the decor are all great. It has a small but pretty useful gym too.

Leisure Partner

10/10

Exceptional

21 May 2025

David

Excellent hotel, friendly staff and very convenient to centre

Business

10/10

Exceptional

04 May 2025

Andrew

The whole of Antwerp seemed to be clogged with roadworks, but the hotel had made brilliant arrangements to minimise this. Their pre arrival communications were very helpful, especially regarding the car park access. Excellent rooms and a good breakfast too.

Leisure Partner

10/10

Exceptional

02 May 2025

Richard

Locared 2 blocks from the main shopping street. Walk to the cathredral and main square. Beautiful building and interior. Room was perfect. Breakfast had many choices and in a lovely room.

Leisure Partner

8/10

Excellent

21 Apr 2025

suzanna

Great location for walking in Antwerp.

Leisure Family

10/10

Exceptional

01 Apr 2025

Lisa

It is an absolutely gorgeous hotel in a great location. The staff spoke excellent English and were very friendly and helpful. I liked that you could put a sign on your door to plant a tree rather than have your room cleaned as an option.

Business_and_leisure Partner

10/10

Exceptional

07 Mar 2025

Chenine

Beautiful hotel, beautiful decor and friendly staff. Dog friendly. Good buffet breakfast and a cooked breakfast option available.
Lovely big room with a beautiful bathroom.

Leisure Pet

10/10

Exceptional

02 Mar 2025

Ronan

Always a pleasure

Always a pleasure to stay here, the staff are wonderful, welcoming and accommodating from the moment you step foot in the hotel. The rooms are a great size and laid out wonderfully with all the amenities you would expect; the bar has a lovely selection and again the staff here truly make the experience! Not our first stay in this lovely hotel and won’t be our last.

Partner

10/10

Exceptional

19 Feb 2025

Frazer

Could not have been happier with this hotel, exceptional staff, super helpful. Lovely renovation of a magnificent old building.

Leisure Family

8/10

Excellent

02 Jan 2025

Deborah

Lovely hotel centrally located for shopping and the old town. Friendly and helpful staff.Spacious rooms with very comfortable beds. Great shower. All in all a fabulous 2 night stay.

Leisure Family

10/10

Exceptional

28 Dec 2024

Jessica

We absolutely adored our stay and plan on returning, we did not see another hotel anywhere in Antwerp that we liked more. The area is convenient to both shopping and the historical area. Walking distance to everything. Very friendly staff and the breakfast was lovely too.

Business_and_leisure Partner

10/10

Exceptional

13 Dec 2024

Salma A

There is a lot of construction happening around the hotel, but the staff and accommodations make up for it. The night manager, was really wonderful, made sure we were able to box our breakfast before making it to our very early train. The rooms are spacious and lovely!

Leisure Family

8/10

Excellent

07 Dec 2024

SHAI

Great hotel

Great location
Great design
Friendly staff
Excellent food.
Decent price.
no hot water the last nignt, would have been great to take a warm shower after a long day of work.

Business

8/10

Excellent

22 Oct 2024

Silindile

all good

Business_and_leisure Self

10/10

Exceptional

17 Oct 2024

Derek

Great hotel and great location, close to shopping and dining. Will stay there again!

Business_and_leisure Partner

10/10

Exceptional

27 Sep 2024

Brandi

Beautifully kept up with an adorable surprise treat

Leisure Partner

10/10

Exceptional

16 Aug 2024

Nancy

.

Leisure Friends

10/10

Exceptional

29 Jul 2024

Raimundas

Great hotel in the old town. Hotel very stylish and truly represents 5 stars.

Friends_and_family Family

8/10

Excellent

21 Jul 2024

Mark

Only one treadmill in the gym, minimal restaurant

Leisure

10/10

Exceptional

15 Jul 2024

Debra

Friendly personnel and beautiful property.

Leisure Family

10/10

Exceptional

09 Jul 2024

Patricia

The room , the bathroom and everything was wonderful !

Partner

10/10

Exceptional

10 Jun 2024

nirad

terrific hotel

Amazing boutique hotel , close to the main centre . excellent breakfast selection .
highly recommend

Friends_and_family Family

10/10

Exceptional

30 May 2024

Verified traveler

Good city hotel convenient clean and comfortable

Friends_and_family Family

8/10

Excellent

24 May 2024

Adam

Hotel and rooms very clean. Staff helpful. You can hear dogs barking or loud children from rooms around you so you might want to bring earplugs (pretty much standard in Europe). There is street construction but the hotel put us in a room far away from that noise. Overall a nice place to stay.

10/10

Exceptional

14 May 2024

AUDREY

Beautiful hotel in a beautiful city

Family

10/10

Exceptional

25 Apr 2024

Ronda

Lovely hotel that was close to everything

Business Partner

10/10

Exceptional

15 Apr 2024

Verified traveler

The room was great. Front desk was very helpful. Would come back again.

Partner

10/10

Exceptional

05 Mar 2024

Chandru

One of the best property I stayed and it is in the heart of Antwerp city centre.

Chandru

Business Self

10/10

Exceptional

11 Feb 2024

Arno

Early check in possible, very nice staff, good coffee. Great location. Perfect!

Partner

10/10

Exceptional

15 Dec 2023

Taylor

Great hotel, would recommend!

The hotel was beautiful. Convenient to most major places. The shower did leak into the bathroom which was fine as it was all tile, just messy. The staff was excellent and very helpful. The room was ready before check in time and they will hold your bags for you prior to or after check out.

Partner

10/10

Exceptional

15 Dec 2023

Linda

Sapphire Antwerp

Wonderful property within walking distance to most activities. Great staff. Not so good- plant based restaurant within the hotel.

Business

6/10

Pleasant

15 Nov 2023

Steven

The hotel was vegan. There was limited space in the bedroom, about 30 cm between the end of the bed and wall. This was in a king sized room.

Business_and_leisure Partner

10/10

Exceptional

14 Nov 2023

Peter

Very nice and new.

Business_and_leisure Self

10/10

Exceptional

19 Oct 2023

Vijay

Great stay.
Didn't use the gym or dine in the hotel.
Very close to Grote Market.

I'd stay there again. The room was fine - a king bed, great bathroom.

Room 223 - not a great view from the window.

10/10

Exceptional

08 Oct 2023

Catherine

In an old building, beautifully furnished. Great location for shopping, trams, old centre.

Leisure Friends

10/10

Exceptional

20 Sep 2023

Emily

So pretty! Loved the bar, and thought the room was perfect!

Leisure Family

10/10

Exceptional

10 Sep 2023

Verified traveler

Very beautiful building, clean and comfortable. Staff is very friendly and their dining is focused on plant based sustainability - we are not huge vegetarians, but must say the food was exceptional. Parking was very confusing, but manageable.

Leisure Partner

10/10

Exceptional

09 Sep 2023

letitia N

It is a fabulous property in an outstanding location. Loved my stay there. The staff was very helpful and friendly!!

Leisure Family

10/10

Exceptional

27 Aug 2023

James M

hotel, room, and staff was amazing. Service was above average, and staff went out of their way to make you feel welcome. Nice plant based breakfast, but you can order meat if you desire. Special thanks to bar tenders; you made us feel at home. If we're back in Antwerp, we'll stay here again for sure..

Leisure Partner

8/10

Excellent

04 Jul 2023

Leah Shawn

Overall the property was excellent. Parking is too expensive and the plant-based restaurant was not very good.

The room was very clean, the staff were excellent and welcoming. Great hotel.

Business

10/10

Exceptional

27 Jun 2023

PETER

Be aware for the following: avoid room 14 - as thus room is located next to the kitchen/preparation area, its a vegetarian hotel - so good luck finding any other food. Best is to eat outside, also service is so so...you have to look for people. However its very peaceful and has a classy atmosphere. We were really unhappy with the lack of non-vegan food options incl the lack of variatity of knick knacks at the at the bar...after 2 peanuts you dont want to eat more. We decided to make this our hotel of choice, but will remain frustrated with the lack of food options. Note that beers are being poured in normal glasses and for an ex-Belgian (left 35 years ago) that felt like a sin...they are missing some of the belgian touches that we are known for.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2023

Dorothy

Gorgeous property, friendly staff and very clean.

10/10

Exceptional

14 Jun 2023

Therese

Beautiful, comfortable rooms. Central and very convenient location for exploring Antwerp.

Leisure Friends

10/10

Exceptional

29 May 2023

raimundas

Great 5 stars hotel, very stilish and in a good location. Only one thing that could be better is breakfast, since variety qute low.

Partner

6/10

Pleasant

23 May 2023

Anne

Althgouh the room and the bathroom were nice , the smells from the drains in the bathroom were not good . Maintenance tried to sort this the first night but we had to move to another room for the last night as they were again pervasive.
Otherwise good location

Partner

4/10

Poor

13 May 2023

Beata

Most of the rooms have no view. The King room has a wall in front of the window. The room is very warm and you can’t regulate the temperature yourself. The manager assistant claimed you can but 2 people in the reception confirmed there is a central regulation only and you need to ask. We asked twice to lower temperature from 23 to at least 21 but no luck. The windows only tilt so no fresh air. No available information in the room on how to contact reception. No number on the phone or anywhere.when we asked someone said 1 and the other receptionist said 9. There is. nobody to help with suitcases.

Partner

10/10

Exceptional

12 May 2023

Stanley

Everything

10/10

Exceptional

25 Apr 2023

She

New hotel, everything well designed. Every staff of this hotel is super friendly. Will come back again!

Leisure Family

10/10

Exceptional

25 Feb 2023

Harry

Horel common areas are beautiful. Room was spacious and very comfortable. Staff was attentive and very helpful. Restaurant (vegan/vegetarian) was excellent. Location near the historical center and shopping was perfect.

Leisure Partner

10/10

Exceptional

22 Feb 2023

Samantha

The property is absolutely stunning. Every room you walk into in the lobby/lounge area is beautifully designed and spacious. The room was massive and had many amenities.

Leisure Partner

10/10

Exceptional

17 Feb 2023

Verified traveler

Luxury!

Business_and_leisure Self

6/10

Pleasant

20 Dec 2022

Ioannis

During checkin we were not assigned the type of room that We reserved. We had to wait two hours to be assigned to the right room; just to realize that we got a worst room—ground floor and foul sewer odor coming and leaving. That’s too much ordeal for a guest. Kudos to the very friendly restaurant and cleaning stuff. Some of the front desk stuff are disorganized

Leisure Partner

10/10

Exceptional

09 Dec 2022

Ka Ki

The hotel is modern, very clean and cozy , high standard, the shampoo are some special brand quite special. Happy to receive a free welcome drink too, nice bar . Good standard from Marriot hotel

Leisure Self

6/10

Pleasant

21 Nov 2022

Pauline

Meh!

Online photographs look great.
Room was nothing special, standard room, standard layout, looked like many hotels I've stayed in. Sheets not tucked in properly, found a pubic hair on my pillow. Bathroom was lovely and the one my friend is having installed so really good for her to see that.
We went to the bar in the evening as it was raining and we didn't want to venture out, service was extremely slow and at one point with 2 bar staff and approx 8-10 customers we waited 20 minutes for a beer and a wine before I had to go and ask, I brought this to their attention and asked for the drinks to be taken off the bill as I'd expect much better from a 5* establishment and the response was 'noted', that was all that was said 'noted'. When we went to pay we were given various excuses such as 'we only have 2 staff on', 'there was a spilt drink', definitely not good service.
Plant based breakfast was okay, however the man on the next table had bacon which wasn't on the menu, it would have been nice to know this was an option and then a part of our order didn't turn up, by this point we couldn't be bothered to chase and just left the hotel.
We travel a lot and have stayed in much better 3/4* hotels for a less than half of the price. This was meant to be a treat but there was nothing special about it.
Overall, not impressive for 5*, save your money and stay somewhere else!

Friends_and_family Friends

10/10

Exceptional

20 Nov 2022

caroline

Great new addition to Antwerp’s city centre hotel scene. Elegant and modern in a wonderful location with friendly service . Pleasant spacious room.

Partner

4/10

Poor

14 Nov 2022

Verified traveler

A bit disappointing.

Nice hotel, but service was very disappointing. Ignored by reception and bar staff on multiple occasions in the space of four days. Hotel and room clean, though room was stuffy and toiletries not replaced in bathroom.

Partner

10/10

Exceptional

11 Oct 2022

nathyn

Easily one of my favorite hotels i’ve ever stayed at! Thank you for having me.

Business_and_leisure Self

8/10

Excellent

03 Sep 2022

susan

Staff are amazing
The hotel has not been open too long so still a few teething problems but overall great experience

However they need to address the breakfast - plant based food is not for everyone - they need to list on the breakfast menu that there are still other non plant options available

Leisure Partner

8/10

Excellent

23 Jul 2026

Juergen

The food for dinner was extremely slow and overpriced for portion size and quality

2/10

Poor

08 Jul 2026

Ka Lun Jensen

This is easily the worst hotel room I have lived in. The room was not cleaned properly, there was trash from the last guest left in the room in both the room trash can and toilet trash can. Managed to find 2 different types of bugs in the room. The free bottle of water smelled bad and had dust on the lid. The mattress wasn't even flat/broken where me and my partner slept.

The room itself looked nice and the staff were really helpful. The only saving grace was the self service laundry across the road.

Partner

10/10

Exceptional

25 May 2026

Thomas

Prijs kwaliteit een uitstekend hotel. Goed gelegen. Ruime publieke parking. Prima ontbijt. Enkel de gym verdient beter en ruimer.

Partner

10/10

Exceptional

14 May 2026

Patrik

Bra utbud i baren. Rent rum. Trevlig personal.

Business

10/10

Exceptional

11 Apr 2026

Thomas

Sehr freundliches und hilfsbereites Personal am Empfangen, tolle Restaurantempfehlungen, sehr geräumiges Zimmer mit großem Bad, stilvoll eingerichtetes Hotel mit sehr schönen Bar und tollem Innenhof, gut Auswahl beim Frühstück, sehr zentral gelegen.

10/10

Exceptional

14 Mar 2026

Dimitri

Séjour de 4 nuits dans le cadre d'un festival, le personnel de l'accueil est très accueillant, les chambres sont belles et assez spacieuses. La situation est bonne et l'hôtel est très calme. Les seules petites fausses notes sont l'oublie par les femmes de chambre du changement du papier toilette, le dernier jour le distributeur de gel douche était vide et le dépôt de vêtement d'une autre chambre après nettoyage dans notre chambre. De plus il y a un effet assez déceptif au petite cadeau dans la chambre ; deux saphir à aller échanger au bar, il s'agit d'un petit chocolat par personne. A mon sens il est mieux de rien offrir plutôt que de faire déplacer le client pour lui proposer quelque chose d'aussi ridicule. Néanmoins il est très probable que je reséjourne dans cet hôtel.

Partner

10/10

Exceptional

23 Jan 2026

Annelore

Zeer centraal, mooie kamers, heel proper! Vriendelijk personeel en lekker ontbijt!

Business