Name: Smartflats Design Rubens
Address: 5 Schuttershofstraat, Antwerp, BE

4/10

Poor

14 Sep 2021

Philip

Not as intended

Unit was switched. New apartment was on the corner of 2 main streets, very loud. I called upon arrival, answering service said someone would call, no call. Received email about the stay, I replied not happy. They said someone would contact me, no contact. Treacherous stairway to upstairs bathroom.

8/10

Excellent

19 Jun 2020

Amanda

This is an awesome location in Antwerp and the flat is great!

I only wish we had known there was no elevator prior to booking. We were on floor 4, again, an amazing apartment. However, I am recovering from a knee injury so carrying luggage up 4 flights of stairs was difficult.

Friends_and_family Family_with_children

10/10

Exceptional

07 Sep 2019

Stephen

Stay at Antwerp during our Trip to F1 Spa

Fabulous location; close to restaurants, shops and bars: parking directly in front of building but for 16 Euros and no more than 3 hours... free from 10pm until 9am, Monday to Saturday and free all day Sunday, not too bad considering you are in the centre of the city and we were there for the F1 race in Spa so we’re never really there during the day. Flat was massive with more room than expected. Had all you need with clean towels and linen at entrance if needed.

Friends_and_family Friends

10/10

Exceptional

05 Aug 2019

Verified traveler

Perfect location! Nearby everthing. Beautiful interior

Leisure Family

10/10

Exceptional

12 Jul 2019

Verified traveler

Spacious, clean, great location and have everything we needed for our family of 5

Business_and_leisure Family

10/10

Exceptional

17 Apr 2019

Verified traveler

It was perfect. Location was amazing. :) I would recommend people to stay there. Antwerp is an amazing city.

Friends_and_family Family

8/10

Excellent

31 Oct 2018

Stuart

Great start and a poor finish.

First things first. The Apartment is beautiful and the location is perfect for getting around Antwerp. The whole space is fantastic and ultra modern. The information received for access and for passports and checking in was very good.
The downside.. The apartment could have done with a bit more of a clean - It looked a little rushed with dusty floors and crisp packets under sofas. The site does have an issue with Mosquitoes weird for this time of year. The problem stems from the outside decking area as when it rains there is insufficient drainage under the decking and it is a breeding ground for them. When we arrived the doors in the master bedroom and bathroom were on vent allowing them into the apartment from the decked area.
My only other issue was the complete lack of customer service in regards to no WiFi or television. The service was not working on the Sunday when we arrived and was told by a worker at the flats it had not been working the day previous. We notified Smart flats ( before 17.00 ) and were informed we would be contacted on the Monday to have it resolved. No phone call. We called Monday morning and were told to notify by e-mail to which we responded it was already meant to be under investigation. We called again in the afternoon and was told it would be Tuesday and we would be contacted to which we explained we would be checking out by 12.00 again promised a phone call to no avail. I was on business with my young family staying at the hotel with no Media

4/10

Poor

26 Sep 2018

Bradley

No Bueno

this is a 4th floor walkup, so make sure you are ready to lug your bags up. The apartment was dirty (dead bugs on floor and smashed on the walls in bedrooms and living room) The patio had cigarette butts everywhere laying around and when we arrived all the windows were open with no screens in place. We closed the windows on arrival, but we still all got dozens of mosquito bites from head to toe. The Shower room emitted a foul rotten egg smell that got bad once we closed the windows to the apartment. The people staying below us blasted music, yelled partying all night and danced so hard it made our apartment shake. I called up Smart Flats and they said they would let the people downstairs know they cant be doing that - to Smartflats credit - it was handled quickly. But it killed our 1st night. The apartment wouldve been nice if properly cleaned and if they either kept the windows closed while no one is staying in the rooms, or if they put in window screens. Smart Flats made it necessary outside of Hotels.com for me to register an account with them and share my Credit Card info to pay a small Belgian Tax (i felt uncomfortable doing this) and then they waited until i was already in Europe to email me and say i needed to email them a photo copy of my Passport to verify my reservation - this isnt a local requirement as it wasnt needed in any other flat we stayed in. Overall it was an experience I do not wish to repeat.

Family

8/10

Excellent

16 Sep 2018

Verified traveler

Lovely apartment

Lovely apartment in a convenient part of the city - walking distance of the old town and close to the theatre district and the main shopping area.
It's on the third floor and the stairs are quite steep, so not for anyone with mobility issues.
Bit of a mosquito problem (we both got bitten a lot!), but comfortable beds, clean and beautifully furnished.

Friends

2/10

Poor

24 Aug 2018

Teresa

Beautiful on photos, terrible to stay

The problem started with numerous emails and phone calls to receive access code to the flat which cause additional unnecessary tension and discomfort during the trip.This 2 bedroom duplex looks beautiful and fresh but there is no information that is NO elevator, and was NOT indicated at the time of reservation. The stairs to the 4th floor are extremely uncomfortable, narrow with no much space for foot and with high possibility of slippery especially when carrying large suitcase. For four people there were only two towels with a very uninteresting appearance and smell. During those two nights we were bitten by insects (I have over 40 bites), I hope that these bites will heal without a problem. The temperature in the attic bedroom was unbearable, on the day of arrival we found someone left radiators on and to improve conditions, the only thing we found was a wobbly loudly working fan. The WIFI \"SF Rubens 401” code with password does not exist.On day of arrival we reported broken tap in the toilet/powder room vanity - problem not solved. As for the complementary coffee offered ONLY on the day of arrive this coffee machine is useless, nobody will spend few ours to search for unusual coffee pack. I would not recommend to anyone so bad experience.

10/10

Exceptional

09 Aug 2018

Verified traveler

Great place, roomy quiet and close to the town center, A fan would be a good addition.

10/10

Exceptional

09 Jul 2018

AntonReiser

Great space. I was worried about the communications in advance, since there is no check-in area, but the SmartFlats folks were very helpful with my questions and all the info (entry codes, etc.) arrived right on time, and their answers to my questions were rapid. We even found parking on the street right in front of the entrance. Great location, very walkable in downtown. Very spacious apartment, beautiful rooms, incredibly clean, nice terrace. I got alot of street cred from the family for this great booking!

8/10

Excellent

13 Apr 2022

Verified traveler

Nice large flat

A great apartment

Friends_and_family Friends

8/10

Excellent

04 Dec 2021

gustaaf

Fijn appartement. Lekker ruim en super schoon. Keuken benodigdheden zijn minimaal maar je gaat niet naar Antwerpen om zelf te koken.
WiFi deed het niet en hebben ze in 2 dagen ook niet aan de praat gekregen. Communicatie met de helpdesk is lastig.

Leisure Family

8/10

Excellent

22 Oct 2021

Ingrid

Tolle großzügige, saubere Wohnung im Zentrum von Antwerpen. Gute Ausgangslage um die Stadt zu erkunden. Sehr geschmackvoll eingerichtet. Etwas hellhörig.

Service und Kommunikation waren nicht gut gewesen. Es fehlte ein kompletter Bettwäschesatz und dazugehörige Handtücher. Smartflat war nicht in der Lage dieses am gleichen Tag nachzureichen. Eine Person musste auf dem Sofa ohne Bettwäsche schlafen, sich mit Jacken zudecken. Auf Anschreiben reagierte man sehr zeitverzögert, manchmal gar nicht und nicht lösungsorientiert. Am kommenden Tag wurde dann die fehlende Wäsche nachgereicht. (wieder auf Nachfrage) Keine Entschuldigung mehr dazu. Das hat uns enttäuscht, denn die Wohnung ist sonst optimal für uns als Familie gewesen.
Die Art der Kommunikation war zermürbend und hat einen bis zur Lösung unzufrieden gemacht.

Leisure Family

8/10

Excellent

05 Sep 2021

Chiara

Fine

The apartment is located very nicely, and easy to access with the code you’ll receive via text or email. Very clean as well, aside from some dead mosquito stains on the walls. Some reviews speak of a mosquito problem; we brought anti mosquito plugs and didn’t get bitten at all.
The apartment does not look exactly as in the pictures, though it’s a similar space. Bedrooms are quite different, the upstairs bedroom did not have a bed, only a mattress on the floor. I contacted smartflats beforehand to check whether it would really be a bed (because of reviews), and they assured me it would be, so I was very disappointed. Also, the door to the terrace does not lock and can be opened from the outside. It gets quite hot inside because it’s the top floor, so I wouldn’t recommend this apartment in the midst of summer.
Finally, two days before our arrival Smartflats contacted me to say they couldn’t host us in the apartment because of a technical issue, and offerend me a cheaper one, further away from the center. When I checked several booking sites looking for new accommodation, I saw they made this apartment available for booking again, for a higher price than I paid. Did not seem very customer friendly. As you can imagine, I was not very amused and called them about it. They apologised and fixed the problem.

Friends_and_family Friends

10/10

Exceptional

26 Feb 2020

Verified traveler

top lokatie, mooie inrichting, dicht bij leuke winkels en restaurants

8/10

Excellent

22 Feb 2020

Verified traveler

Ruim mooi appartement, zitten belangrijkste voorzieningen in. Was schoon. Leuk huisje!

Leisure Family