Name: PREMIER SUITES PLUS Antwerp
Address: Appelmansstraat, 31, Antwerp, 2018, BE

8/10

Excellent

17 Jul 2026

Zoltan

Good location, big room.
However dirty carpets, weak AC!!!!

10/10

Exceptional

15 Jul 2026

Nosizo

Fatanstic place. Ok so the mirror and peep hole is a little high for shorter people. Its clean, quite and staff are amazing. We booked the penthouse studios. Everything worked. We would stay again. Although we could not access the balcony for one our rooms as door was locked which was a shame.

Friends

10/10

Exceptional

14 Jul 2026

Deborah

Clean room. Breakfast was good. Quiet. Plenty of dining and shopping selections nearby. Only a few minutes walk to the train station.
We only had one staff member who was a little rude when we asked about them refilling the complimentary water in the lobby. The rest of the staff was friendly and helpful.

Partner

10/10

Exceptional

10 Jul 2026

Tanja

There is one issue I would like to bring to the attention of Premier Suites: for North American travellers who need to check out before 7 or 6 am, it would be preferable that someone is at the reception desk and that the elevator is running. Leaving the hotel using the fire exit (staircase and exit via gym) is uncomfortable to say the least.

Self

10/10

Exceptional

10 Jul 2026

Leslly Sandra

10/10

Partner

10/10

Exceptional

05 Jul 2026

Terry

We enjoyed the apartment and it was very convenient to the train station, restaurants, shopping and sights.

Partner

6/10

Pleasant

03 Jul 2026

Patricia

Room size was good for travel with family but definitely not a 4 star hotel. No ventilation in bathroom so ceiling above shower is growing mould. No daily housekeeping. Smells in entrance hallway and elevators. Excellent location and close to train, bus and shopping.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Yves

Hôtel bien situé, les suites sont très propres, fonctionnelles et bien équipées. Le déjeuner offre plusieurs choix et complet.
Le personnel (sauf 1 personne) est très gentil et courtois. Le seul problème que nous avons rencontré est qu’il n’y avait qu’1 personne à la réception (qui doit gérer les arrivées et le bar) les 2 fois où nous avons fait le Check inn (vendredi et samedi vers 18h) et nous avons dû attendre entre 45 et 50 minutes.

Partner

10/10

Exceptional

26 Jun 2026

Paul

We had a great stay at Premier Suites as the rooms were wonderful with kitchen amenities, the staff were friendly and it’s located next to everything

Friends

10/10

Exceptional

26 Jun 2026

Michael

Great stay at Premier Suites Antwerp. The room was excellent, the staff were friendly and helpful, and the location couldn’t have been better.

Friends

10/10

Exceptional

18 Jun 2026

Myrna

Clean, large room with excellent service.

Partner

10/10

Exceptional

15 Jun 2026

ROSELYN

I like the fact that it's like a studio type like flat where you can actually cook your food 😊 and it's clean and spacious too😊 staff were helpful and friendly.The location is spot on as its in the city centre 😄Highly recommended! Definitely will comeback

Partner

10/10

Exceptional

14 Jun 2026

LaShada

This location is few minutes walk from the Antwerpen Central Station. It was easy to walk or take public transportation to everything we wanted and decided to do. It was the perfect accommodation for a short stay and traveling with teens to multiple destinations. We also walked to most of the historic landmarks on our itenerary. The Ferris wheel and zoo were nearby as well as the chocolate museum. We didn’t realize that when planning our stay. They were great additions to our holiday.

Family_with_children

10/10

Exceptional

13 Jun 2026

Sally

Great location, friendly staff, lovely room

Partner

8/10

Excellent

10 Jun 2026

David

The room was spacious. Full kitchen and Nespresso machine.
Bathroom ready for a makeover. Old bath with shower that ran hot and cold.
The biggest issue was the smell of sewage as you entered the building that carried through to the hallways. Thankfully it was not in our room.

Partner

6/10

Pleasant

31 May 2026

Lynn

BIG problems with AC, on entire 5th floor....known to staff. We were booked 3 nights. 2 nights struggling with warm room. First evening we phoned to front desk to complain of warm room, with no actual help except \"our computer shows it is working\".

Finally on 2nd afternoon, after 4 calls and 1 and 1/2 wasted hours and no real help except for advice from reception that 'the computer shows it is working\", I stomped up to reception and asked to move rooms. They then advised the 5th floor was having problems - ??? why not tell us that sooner???

They tried to reboot their computer program yet again.....then finally at the 2 hour mark move us into a room on 7th floor where the AC worked. Then, when I asked for a free glass of wine for myself and husband as compensation, I was initially told \"no, you haven't had any major problems, and its not our fault\". REALLY??!! I finally pushed hard enough to get 2 glasses of wine. Our friends in another room on 5th floor had same problem, finally moved. Another guest from 5th floor checked out with a full refund.

I was really frustrated that they made no effort to resolve the problem once it became apparent there was an issue, and that I had to push to move rooms, push for a compensatory glass of wine. We wont be back.

Friends_and_family Friends

6/10

Pleasant

27 May 2026

David

The rooms themselves were fine. However, when we arrived, there was no air conditioning during a very hot string of days. The check in staff did not seem to know how to fix it, and they said that it may not be fixed for a few days! When I contacted the manager, at the staff's request, she never responded back!! After a warm night, we talked to a new hotel staff person who said the fix was actually quite simple and he had the air conditioning up and running in about 15 minutes. Why this problem, which affected many people in the hotel, could not have been resolved right away is beyond me. The manager was clearly unable or unwilling to deal with hotel problems.

Partner

8/10

Excellent

25 May 2026

Douglas J

Very good location and near most place by walking.

Self

2/10

Poor

24 May 2026

Trenz Kirby

Checking in took over 2 hours. The reception kept saying our rooms would be ready in 20 minutes but it wasn't true. Rooms aren't good either, towels have holes in them and air conditioning does not work.

Family

10/10

Exceptional

23 May 2026

Christopher

Hands-down, the best stay in Antwerp! I will return!

Self

10/10

Exceptional

14 May 2026

Christopher

My favorite place to stay in Antwerp!

6/10

Pleasant

06 May 2026

Rachel

The whole experience was not good. From poor parking availability to the awkward entrance & nonexistent advertised restaurant, all was not as expected. The bathroom in my room was not clean with mold in the shower. Do not recommend.

Friends_and_family Family

8/10

Excellent

04 May 2026

Xanthe

Nice large room.

Partner

4/10

Poor

29 Apr 2026

Spencer

Room was very big and clean with great storage space. Beds was comfy but pull out vet was awful.

Stayed 4 nights, asked for housekeeping and was told they couldn’t. So we had it scheduled for the day before we left and they showed up at like 4:30 PM to do it after we had been gone all day. Asked front desk 5 times for different items, towels, remove trash, etc and not once did they do any of it. I used the message app to talk to them and the never even replied. Worst service I’ve ever had a hotel and it’s a shame because it’s a great room and location.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Hai Chao

The room and bed are pretty big.

10/10

Exceptional

22 Apr 2026

joseph g.

This was my first stay at this hotel.
It was very close to the train station, in a safe neighborhood. Easy access to shopping and restaurants and the historic center. Modern suite, kitchenette was clean, room was quiet, floor to ceiling windows, blackout shades were effective. The bathroom was enormous, bed and bedding comfortable. Minimal views. Would stay there again.

Partner

10/10

Exceptional

18 Apr 2026

Laura

Great location, wonderful breakfast, friendly staff. Very spacious room & large shower. Bed is quite soft - some people like that, my back doesn't. Shower is quite slippy (maybe provide a slip mat?). Floor under the bed was dusty.

Self

10/10

Exceptional

04 Apr 2026

Chin Hui

Staffs are very friendly and helpful

6/10

Pleasant

26 Mar 2026

Michelle

Not the best place for the money

Partner

10/10

Exceptional

04 Feb 2026

Mark

Great location, nice and quiet but only 5 minutes from the station. The kitchen area was good, but lacked facilities. I needed to ask for plates, bowls and cutlery. A toaster would've been useful.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Ricky

Second time stay at the hotel. The rooms were clean and spacious.

The staff were friendly and nice

The hotel is well located in the centre city. If you’re driving the car park is next door, very convenient!

10/10

Exceptional

06 Jan 2026

Josh

Overall, we had a great stay. We got the studio suite. It is spacious with a well-equipped kitchen, little dining table, loveseat.

One really nice bonus is free laundry which also happened to be just outside our room. There are a few machines.

The hotel is right near the station.

The staff was really welcoming and friendly overall. One person even helped us find the best options to travel onwards to Paris.

The only negative thing was during the last day, the power went out during a light snowfall. The hot water still worked, but the power remained out while we checked out (1hr or so total probably). The desk agent told us the manager was arriving in 20 minutes, but the elevator was inoperable. We could wait or take the stairs from the 7th floor where the lobby and our room was. We took the stairs because we had a train to catch. Some floors in the stairwell were not even lit, so we had to use our phone flashlights. Then, when we reached the bottom, the power came back on. Unfortunate, communication and urgency should have been better, and the emergency lighting must be better.

If we came back, we'd strongly consider this hotel again.

4/10

Poor

02 Jan 2026

Lindsey

Not worth the money. They wouldn’t clean the room without an extra fee, they never took out the trash and only provided one small trash bin for a family of 4, the bathroom was unpleasant with water leaking out of the tub and no soap, shampoo or conditioner, there wasn’t enough lighting in the room and the window faced another building so no natural lighting either, and the hotel smelled like mildew. However, the receptionist was nice, so I’m giving 2 stars instead of 1.

10/10

Exceptional

31 Dec 2025

Vasos

The staff were extremely helpful.
They attended to all our requests in a timely manner.
The room fully met our requirements.

Leisure Family

10/10

Exceptional

17 Dec 2025

Yuval

Very good

10/10

Exceptional

07 Dec 2025

Mark Jan

Great big room, easygoing check-in!

Business Self

8/10

Excellent

07 Dec 2025

Dipesh

The hotel could not find our reservation, we were waiting fir a long time on arrive at 1.30am and arguing for some time when after we received the room as the said they did not have a room for us.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Cristina Mar

Great stay, clean room

10/10

Exceptional

19 Nov 2025

Sean

Great room in a convenient location with great service. I would definitely recommend staying here.

8/10

Excellent

01 Oct 2025

Latoya

Easy check in. Great service

8/10

Excellent

29 Sep 2025

Agnieszka

Really good little apartment style room. Well equipped kitchen area. Our room was on 7th floor Anne included a patio style roof top area which was lovely to have a drink on.

10/10

Exceptional

28 Sep 2025

Mimi

Clean room. Spacious. Could use afew hooks to hang things up, but asidefrom tgat it eas a very nice room that I would book again.

Leisure Partner

4/10

Poor

22 Sep 2025

FERDINAND

Should work on cleanliness.

Leisure Family

4/10

Poor

09 Sep 2025

aran

the hotel deskwqs not friendly at all they gave me a room for handicaped and didnt wana change the room was dusty and after i asked to clean ot they didnt ... i will think twice before coming back there again

10/10

Exceptional

08 Sep 2025

Rebecca

Great location with super comfy beds and a very nice terrace and lounge for hanging out with friends in the 7th floor. Just a few blocks from the train station and all the best restaurants

Leisure Friends

8/10

Excellent

26 Aug 2025

June

We are staying at the family room, the queen bed is nice but the sofa bed is small and too soft. Great location but it is noisy at night. No double layer of glasses.

Leisure Family

8/10

Excellent

24 Aug 2025

Christine

A lovely stay

The hotel was very close to many restaurants and sites. It is just a 5 minute walk to Central station which is great if traveling by train. The room was clean, orderly, and comfortable. There was a slight odor in the room (maybe a pet stayed in the room prior to us?), but we were able to open the windows to get some fresh air. The reception/check-in area is on the 7th floor. We were not aware of that and we spent about 20 minutes wandering around, so I thought it would be worth mentioning here. It was nice having laundry facilities onsite. All in all, a lovely stay!

Friends_and_family Friends

6/10

Pleasant

18 Aug 2025

kiran

The location of this property is excellent, just a short walk from most of the city's main attractions. However, the biggest issue was the cleanliness. The room was not properly cleaned, and I noticed several stains on the floor.

Leisure Family_with_children

8/10

Excellent

11 Aug 2025

Verified traveler

Great location, reasonably priced but inconsistent

The hotel is situated in a very central location and perfect to visit anywhere by foot. You can literally visit anywhere within a 25minute walk. Overall the hotel was clean and tidy and comfortable. We opted for the penthouse suites and had a kitchen with everything you’d expect, however this is where the inconsistencies were, we booked two rooms and noticed that items that were available in one of the rooms, I.e. sponge, washing up liquid, dishwasher tablets, milk pots and tea bags were missing from the inventory from another room. Other than this discrepancy the stay was very pleasant and would recommend since directly next door is the car park which was €20 Euro per day.

Friends_and_family Family

8/10

Excellent

11 Aug 2025

Osahon

For me everything was good 👍.

Family_with_children

10/10

Exceptional

10 Aug 2025

Agim

Perfect everything. Highly recommend it. Clean, comfy, central and affordable.

Leisure Self

10/10

Exceptional

09 Aug 2025

Joanne

Great find close to station

Perfect accommodation just minutes from the station.
Balcony was nice to sit out on an evening but would have preferred it to be more private

Partner

10/10

Exceptional

01 Aug 2025

Kerry

Great hotel, close to Antwerp Centraal station. 15 minute walk to the main sights. Perfect if you want to cook a quick meal. Very spacious room. Thanks a mill.

10/10

Exceptional

30 Jul 2025

stephen

Worth the money (cant say that much these days)

Little bit mobbing on arrival. However room spacious and hotel well positioned for walk into old Antwerp. Staff really helpful and quick to try and help. Good breakfast with sufficient seating and plenty food on offer.

Partner

10/10

Exceptional

26 Jul 2025

Alexandra

Excellent family stay in central Antwerp

Excellent service and accommodation. We had a small issue (caused by external factors to the hotel) which was resolved swiftly by the excellent Hotel Manager. Would absolutely recommend.

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Robert

Awesome place! Great staff!

Leisure Family

10/10

Exceptional

16 Jul 2025

Asata

The receptionist that check us in at 12:30am was the best. He has a very good customer service and did everything to make us comfortable. Only downside on the website they said parking is available which is not true. You have to pay for parking

Family_with_children

8/10

Excellent

21 Jun 2025

Jennifer

Great central location. Nice enough mini apartment.

Business_and_leisure

10/10

Exceptional

16 Jun 2025

Arjan

Great property with easy access to move in Antwerp. The room was spacious and friendly staff

Leisure Family

4/10

Poor

10 Jun 2025

aran

toilet sit was broken phone didnt work at all internet weak to non.. but bed was comfortable

8/10

Excellent

09 Jun 2025

Vijay

Positives:
Less than 10 mins from the train station, very easy to get to. Reception staff were extremely warm and welcoming.
Room was a great size, and nice to have a complete kitchenette area. Quiet enough to allow video conferences during the day.

Negatives:
Noise travels through hard floors (people moving around upstairs), and an unpleasant smell when you enter the building.

Would still use again.

Business

10/10

Exceptional

03 Jun 2025

scott

there was an issue with the room and the front desk, kindly recognized the problem and moved to another room which was much better and did not have the bothersome ordor.

Business Self

10/10

Exceptional

01 Jun 2025

Kenneth

Great staff. Spacious room with kitchen and balcony. Free self serve laundry. Free coffee and tea in lobby. Walkable to attractions and shopping area. Recommend.

8/10

Excellent

28 May 2025

vanessa

Free coffee/tea/water in the lobby. Suites were cozy and practical. Shower amenties/ hot water/ laundry option. Wifi terrible, service not always friendly. After back and forth with staff, wifi was solved and we got a breakfast voucher, which was much appreciated. Service of staff in general, was ok, not overly friendly or helpful

Leisure Partner

6/10

Pleasant

21 May 2025

Douglas

Rooms are ok and spacious. Breakfast is good and has a lot of options. The halls had a bit of a smell. Maybe needed some freshing up and new carpets.

Business Partner

10/10

Exceptional

11 May 2025

Andres

Good option

10/10

Exceptional

10 May 2025

Thomas

We had an enjoyable and will definitely return to this property.

Business_and_leisure Partner

10/10

Exceptional

04 May 2025

Adrienne

Very nice, clean spacious room close to central station and many stores and restaurants

8/10

Excellent

19 Apr 2025

Emily

Very close to the lovely station and the bustly city centre with its historic sights, cafes and shops. The room was large and comfortable but the coffee supply and cups had not been replaced for our arrival and there were some used tissues which I am not sure were ours! The bedding and room looked clean otherwise though. There were also tea and coffee facilities in the lobby. We couldn't get the electric car charging to work in the adjoining car park as we needed an app/account. It was 20euros for 24 hours parking. It wasn't the cleanest car park but was secure with a helpful attendant.

Leisure Family

2/10

Poor

15 Apr 2025

Vikas

Blocked drains in shower. Couldn’t use it . Room not required with tea cups/water tumbler . We had to ask to take shower in other room .

Expedia reviews don’t match . I would strictly avoid . Property is dated .premier suites didn’t offer compensation and asked to contact Expedia

Atleast the rooms should be checked and prepared for customers before check in .

Leisure Family

4/10

Poor

09 Apr 2025

Douglas

Unpleasant odour in elevator and hallways. Room was very tired & run down and not very clean. Liquid splatters on walls, stains on furniture/throw pillows. Shower leaked water floors were flooded after shower no matter how careful you were. Huge liability issues for slips/falls.
No housekeeping services. Entire building just looked and smelled unkempt. Very disappointed

Leisure Family

8/10

Excellent

07 Apr 2025

??

Good

Business Self

10/10

Exceptional

04 Apr 2025

San

Beautiful small hotel with great amenities. Staffs are awesome too.

Leisure Friends

10/10

Exceptional

27 Mar 2025

Verified traveler

Everything was good and clean, but the shower had a foul smell that didn't go away. Location amd area are perfect, and the service went smooth and friendly.

10/10

Exceptional

10 Feb 2025

Osmar

Great

It’s was amazing hotel rooms were big and spacious, great location and friendly staff would recommend

Self

4/10

Poor

30 Jan 2025

Jeff

The hotel proudly displays a four star rating at its entrance, which it is not deserving of. To be blunt, they have put makeup on a pig with this hotel, it’s been renovated very poorly. It smells terrible on every floor except for reception, oddly located on the top floor. The rooms have been given a quick coat of paint, and some have some modern pieces of furniture added. The bed was not comfortable. My first room has such a terrible smelling drain, I changed rooms. The next room wasn’t much better. Worst part is my clothes and hair smelled like it for at least a day.
I paid for two nights but checked out after one. I would not recommend this hotel to anyone. What a disappointment.

Leisure Self

8/10

Excellent

10 Jan 2025

Jake

Good choice

It was well located, priced and clean. Nice staff too.

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

Natalie

Amazing hotel with the best staff!

Leisure Partner

8/10

Excellent

22 Dec 2024

Jung-Hye

Great location, great value

Leisure Family

8/10

Excellent

12 Nov 2024

Verified traveler

Comfortable and Convenient

This hotel offers a fantastic stay with a spacious, comfortable room and a large bed. The location is excellent, right by local transport, the beautiful Antwerp Central Station, and within easy reach of shops and restaurants. The reception area is also a nice touch, with cozy seating for relaxing or chatting, and even a balcony for enjoying a coffee.

The only drawback is the bathroom setup. There’s no towel rail, which makes it tricky when reusing towels, as the hotel doesn’t provide daily cleaning (a policy I support for environmental reasons). Without a fan, moisture builds up quickly, leaving towels damp. Additionally, there’s no full-length mirror, which can make getting ready a bit inconvenient.

Overall, I would still highly recommend this hotel. It’s great value for money, check-in was quick and easy (even letting us in before check in time as the room was already ready), and the room itself was spacious, well-decorated, and equipped with a convenient mini kitchen. Just a few improvements (a towel rail, fan, and full-length mirror) would make the experience even better!

Partner

6/10

Pleasant

02 Nov 2024

Helen

Property was in a good location and room was spacious. The room however was not as expected. We booked an executive studio. In the pictures this showed a shower cubicle and a sofa alongside the room description. The room did not have this. It was a twin rather than a double and had one armchair meaning one of us had to sit on an uncomfortable plastic chair. If we had known we were getting a shower over a bath we would not have booked the room. Overall this made the experience disappointing.

Leisure Partner

10/10

Exceptional

19 Oct 2024

Elise

Nice hotel with all the right amenities

This is an apartment type hotel with a sofa area and a kitchenette, which was very nice change from having to eat out every single meal. They also have delicious coffee and breakfast.
We will definitely search out this hotel. Did I mention they have a washer/dryer on every floor.

Partner

4/10

Poor

30 Sep 2024

yasuhiro

The kitchen has not been cleaned so we had to clean plates by ourselves. Some foods were remained in the refrigerator.
The sofa bed has not been prepared even I told we need that. The staff did not help to prepare duvet for us showed hassle.

Friends_and_family Family

10/10

Exceptional

18 Sep 2024

Linda

This property fits what we want. It is within walking distance to Antwerp Central, yet it is quiet. The property equipped with lots of amenities, A/C, robe, slipper kitchen, nice firm bed , plush beddings.balcony, rooftop exterior access, free laundry service and gym. It's great for either business or leisure travel. I will come again.

Leisure

6/10

Pleasant

13 Sep 2024

Myleen

Nothing

Leisure Family

10/10

Exceptional

12 Sep 2024

Jordan

Staff was amazing and very friendly. The location was perfect and the room was spacious. Will definitely be coming back!

Leisure Family

8/10

Excellent

20 Aug 2024

Afonso

Pretty good for a hotel. Offered an amazing stay near the metro coffee and teas in every room. I walked into the room and it smelled amazing everything was clean apart from bellow the bed. It had a convenient TV, balcony access and a lot more perks that you can just check the details on their page. Recommended.

Leisure Family

10/10

Exceptional

18 Aug 2024

Kimberley

The hotel rooms were clean and comfortable and the breakfast and facilities were of a high standard. However, the street outside had overflowing bins that were next to the entrance. They were baking in the sun and smelled foul. We were there for 2 nights and the bins were not moved or emptied so it was not very pleasant arriving or leaving the hotel to go into the city.

Leisure Family

6/10

Pleasant

02 Aug 2024

Alex

This hotel should not be VIP access it more like a 3 star. The washing and dryer facilities could be better. The rooms are ok but not great. The gym is very small, under equiped and badly located at the entrance. And the washroom does not have a curtain or glass to stop from water splashing everywhere. However great staff and great location.

Leisure Self

6/10

Pleasant

28 Jul 2024

bassel

On the bad side
Some of the staff at the reception were not friendly at all
Not very clean
On the good side
The size of the rooms is good and the location is good

Leisure Family

10/10

Exceptional

28 Jul 2024

Verified traveler

Comfy bed, really spacious

Easy check in, good space with comfy bed, handy snack bar in reception. Breakfast not so good, but it wasn’t included in our package anyway so we just went elsewhere for breakfast.

Partner

10/10

Exceptional

23 Jul 2024

Kalpesh

Short Break

Great location from station, town centre and areas to dine. Great service and ideal for family

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

amir

Amazing place ! Perfect

Leisure

10/10

Exceptional

08 Jul 2024

Verified traveler

I stayed for three nights, but my room was not cleaned even when I asked. The staff is good and friendly, but they never smile.

Business

10/10

Exceptional

17 Jun 2024

mike

I had one of the penthouse rooms which was super with the roof deck access. The room was great, roomy and convenient with the mini kitchen so if I didn't want to have breakfast with the hotel I could either make some coffee before going out or make it right there in the room. The area around the train station is not the greatest after dark but it sure is convenient for travel and easy access to the shopping district and the cathedral. We will be staying there again.

Business_and_leisure Partner

10/10

Exceptional

14 Jun 2024

Jonathan

Premier Suites Plus Antwerp Review

Great room with loads of space.
Nice little kitchen with everything we needed.
Great outdoor space

Partner

10/10

Exceptional

04 Jun 2024

Verified traveler

Nice hotel choice

Staff was friendly. Breakfast was really good. Room was quite spacious and comfortable. The kitchen was well equipped.

The bathroom could use a bit of a touch up to give a bit more of a cleaner appearance. The sink had a hard time draining the water, so we reported it to the administration. And also the hallways smelled a bit funny.

The hotel was in renovation process (entrance and lobby), but that hardly take much comfort away from the stay, so overall, a nice hotel choice were to stay close to the city's center.

Friends_and_family Family

10/10

Exceptional

28 May 2024

Winifred

This is a comfortable place with a friendly and helpful staff. There are nice gathering spaces , coffee and cafeteria plus shopping services.

Leisure Partner

10/10

Exceptional

25 May 2024

Fikile

The staff are amazing!

Business_and_leisure Family_with_children

4/10

Poor

10 May 2024

Sundeep

The front desk staff were rude. I had called in the day before to ask if we could drop our bags off early and if in our 2 rooms the sofa beds could be made up. Instantly when we arrived the Front Desk stafd began to wave his hands- we are full and busy and cant check in. I replied: sir we are here to drop our bags off and i had confirmed it was ok. He then agreed.

Only one sofa bed was made up. I called down and asked for bedding for the 2nd room. Was told no. We had one duvet that was heavily stained..I asked for a new duvet. Duvet never came.

There was no vegetarian breakfast options either. No fruit available. Basically yogurt, bread and eggs.

Overall the location is great and close to the train station and the rooftop patio was beautiful. The smoke coming into the front desk was unpleasant. Maybe the patio should be non smoking so it can be enjoyed by everyone.

Leisure Family