Name: Leonardo Hotel Antwerp the Plaza
Address: Charlottalei 49, 49, Antwerp, 2018, BE

10/10

Exceptional

20 Jul 2026

Yehuda

We had an excellent time while staying in this hotel for 6 nights. Staff was amazing. Friendly helpful and very pleasant. Without derogating any one else we must praise Amir, Loubna & Paulina that patiently tried and solved all the issues we raised and did their outmost to make our stay pleasant and joyful. We had an apartment. Very very specious, comfortable with good amenities. Only problem is that apartments has no air conditioning so on the hottest day we took a very well air conditioned room and Amir did it for us on the best possible way. Location was great and no doubt next time we are coming back to this hotel.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Hinda

The rooms were so spacious and luxurious. Having a refrigerator in the room was very helpful. The staff was very accommodating to all our weekend needs.

Family

10/10

Exceptional

16 Jun 2026

Joel

Great

10/10

Exceptional

14 Jun 2026

Aleksander

Very polite and helpful staff, clean and a well maintained room, good breakfast.

Self

10/10

Exceptional

14 Jun 2026

daniel

Hotel was a joy from the beginning to the end.

We had a small terrace which was a wonderful surprise.

Partner

10/10

Exceptional

02 Jun 2026

Leo

Large, clean and tastefully decorated room with plenty of amenities and even an unexpected separate kitchenette with appliances!
Friendly and helpful staff.
Online check-in sped up the process.

Partner

6/10

Pleasant

28 May 2026

Sheree

The hotel is comfortable and the staff were extremely helpful and courteous. This is an older building though so the facilities are not the most modern. Also the hotel is a bit removed from the central station area, in an enclave and so it was challenging to find closeby restaurants, cafes and supermarkets. Keep this in mind if you prefer to be more centrally located.

Friends_and_family Family

10/10

Exceptional

19 May 2026

samuel

The staff was amazing especially Amir

10/10

Exceptional

11 May 2026

Verified traveler

In a great spot. There was parking close by. The staff made great meal recommendations.

Partner

10/10

Exceptional

11 May 2026

David

Very pleasant stay, friendly and helpful staff.

Partner

10/10

Exceptional

04 May 2026

Barb

The lobby and our hotel room was very nice. Our room was very spacious and really nicely decorated. The breakfast in the hotel however did not live up to our expectations, The food was not being replenished, nor was the selection of what they offered impressive. Not enough staff around at breakfast. Otherwise the hotel was great and we enjoyed our stay.

Partner

10/10

Exceptional

30 Apr 2026

Meghan

Great location.

10/10

Exceptional

26 Apr 2026

Fabrice

Not the 1st time I stay at the Plaza and it is always a pleasure. See you soon 😉👌

Business

6/10

Pleasant

20 Apr 2026

Lorenzo Maria

Very loud during entire day. Cleaning staff arrived very late

Family

10/10

Exceptional

16 Apr 2026

Roygell J.

The Apt was very clean and Nicely furnished.

Family_with_children

10/10

Exceptional

11 Apr 2026

Avi

We got the flat for the family and it was just perfect

10/10

Exceptional

06 Apr 2026

Sylvie

Great location

10/10

Exceptional

25 Mar 2026

Maria

Great location, friendly staff, great customer service, cute rooms

Partner

10/10

Exceptional

20 Mar 2026

Hotel Contract Interiors

An excellent located hotel and staff was really great. The corridors need a little updating but the room was really comfortable clean and well appointed.

Partner

10/10

Exceptional

05 Mar 2026

James

Nice quiet hotel in the Jewish neighborhood. Clean rooms, polite staff

Self

10/10

Exceptional

01 Jan 2026

Sibel

We thank you to your stuff for their well prepared and their warm hoisting.

10/10

Exceptional

25 Oct 2025

Saida

It was amazing we really enjoyed it. Only things we didn’t like is we had 1 bottle off water for 3 person… and only 1 caffe caps…..

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

John

A really comfortable and welcoming place to stay. Highly recommended.

Partner

10/10

Exceptional

03 Jul 2025

Verified traveler

Super all round thank you

Friends_and_family Friends

8/10

Excellent

02 Jul 2025

herman

The staff are nice and friendly. But the hotel is getting a little outdated. Lift is broken with only one just about working.

Leisure

10/10

Exceptional

18 Jun 2025

Henry

Clean

Leisure

10/10

Exceptional

12 Jun 2025

frumet

was Gr8

Business Partner

6/10

Pleasant

24 May 2025

Mark

Clean and Quiet but Falls Short of 4* Expectations

The bed was comfortable, and both the room and bathroom were clean with no noise issues, which made for a decent night's sleep. However, the hotel didn’t quite meet our expectations for a 4-star rating.

The location felt quite far from central Antwerp, with the train station about 2 miles away. The hotel is in a very heavily Orthodox Jewish area—worth noting if you’re expecting a more typical tourist setting. Facilities in the room were limited; only one coffee pod was provided, and extras came at a cost—not what you'd expect from a 4-star hotel. The bathroom felt more budget than premium, and the wardrobe had no doors, which made the room feel less refined.

Light from the corridor came into the room through gaps around the door, and I had to block it using a bed runner and suitcase to get proper darkness. We’d also called ahead about parking and were told two on-site spaces were available, but they were taken when we arrived. The backup parking was secure but a 10-minute walk away.

There weren’t many food options nearby, and the hotel’s menu was very limited. Overall, this felt more like a 3-star property compared to other 4-star hotels we've stayed at recently. Clean and quiet, yes—but lacking in convenience, service, and polish.

Partner

6/10

Pleasant

04 May 2025

Jose

Hotel badly let down by head office penny pinching

on Thursday and our room 19 appeared clean.
Your reception staff are courteous and welcoming.
Amir couldn’t do enough to sort out the problem with the rooms.

Your cleaning staff are inadequate.

Not the staff themselves but your penny pinching policy dressed in environmental issues is not suitable for a hotel.
If I wanted to be an environmentalist I would live in a tent.
I requested extra towels twice and finally had to get them from reception.
Friday morning we were woken up by a man entering our bedroom, apologising that he was told we had checked out.
We then asked at 9.30 11.45 and 2.30 for the room to be cleaned and were told that it would be done at 5.30
In the end we had to move rooms to 24 because the hot water was not working.
On Friday evening we again requested clean towels
Again on Saturday midday and again at 2.30
The cleaning staff finally arrived at 5 but I was unwell and didn’t let them in.
The sheet on the bed was ripped and had holes in them

IMG_9084.jpeg

IMG_9083.jpeg

Presumably you are also penny pinching on your maintenance.
You have a plumbing issue
Friday we moved rooms because of no hot water
On Saturday morning I reported that the sink was blocked and consequently had used the towels to mop up the water
The sink was cleared but the room was left in disarray with the dirty towels heaped in the corner.
Saturday night and Sunday we had to leave the bathroom door shut because the smell of foul drains.

The hotel is situated in the precise location we

Partner

4/10

Poor

01 May 2025

Serge

Adieu. On y retourne plus.

Je viens assez régulièrement à cet hôtel depuis 20 ans.
L environnement de l hôtel est devenu déplorable. Les poubelles ne sont plus ramassées par la municipalité. Des centaines de canettes de bière et des poubelles eventrées jonchent les trottoirs alentours.
La chambre commence à tomber en ruine et en désuetude exceptee la salle de bain. La décoration n a pas changé depuis 20 ans. Boîte à mouchoirs accrochée qui ne tient plus au mur. Chaises dont le tissu se décolle. Papier peint au mur arraché à divers endroits. Ascenseur qui fonctionne une fois sur deux. Gardien de nuit qui demande des cigarettes aux clients. Clou de cette réservation : le ménage n est fait que si on le demande via un QR code ! Tout ça pour réduire l empreinte carbone ! On croit rêver. Jamais vu ça.
Je me demande comment on peut attribuer 4 ou 5 étoiles à cet établissement ? Cela vaut à peine 2 étoiles. Trop déçu je n y retourne plus.

Partner

10/10

Exceptional

06 Apr 2025

Mark

Great room and location. Worth it.

The room was large and comfortable. It was a really good to relax and spread out in. Many european hotels are pretty small but this was larger than most American hotel rooms. The breakfast was perfect. I’m not big into heavy greasy breakfast. They provided good fruit nuts and eggs. Cereals and yogurt were there but also vegetables like sliced peppers and olives. It’s much better for getting going to walk and explore. The staff was always nice and even helped me find the right location. I ended up going to the one next to the train station but they got me over to the plaza quickly. I didn’t spend enough time in the lobby but it looked nice with a good view of the street in the front or with an open area out back. There’s a lot of nice nooks to get comfortable in. There’s also this really nice park like five minutes away. It has a kids park and sculptures. Really lush and great for taking a relaxing walk.

Business

10/10

Exceptional

18 Mar 2025

shimon

Parking is a bit of a problem

Business Self

10/10

Exceptional

05 Mar 2025

Aron

Very comfortable clean and ideally located

Friends_and_family Family

8/10

Excellent

13 Jan 2025

sandu

My Stay

The room was good, but please can you please provide bigger garbage can in the rooms. it barely fits a tissue.
Separately my fridge was not working at all.
Also the TV has very limited channels, a lot of the channels are completely distorted, you can hear but not see anything.
The cleaning crew came by on Saturday to clean my room, np but they shut the heat in my room, the weather was very cold . Not acceptable

Self

10/10

Exceptional

06 Oct 2024

Sarah

Staff was helpful

Leisure Family

8/10

Excellent

23 Sep 2024

Philip

Worked for us

This property was excellent for us based on our need to be in a specific location and specific needs to spend the Sabbath at the hotel. Room was large and the balcony lovely. Breakfast was mediocre, crowded and poorly staffed. The elevators were old and tricky. Parking is cramped. The property was modern and useful but nevertheless seemed dingy. Staff was helpful in a non-friendly way.

Partner

10/10

Exceptional

09 Sep 2024

aaron

GOOD ROME

10/10

Exceptional

25 Aug 2024

paras

Lovely

10/10

Exceptional

23 Aug 2024

Nick

Lovely stay in a beautiful room. Room was exactly as described and lived up to expectations. Very spacious and well kitted out. Would recommend for sure.

Friends_and_family Family

8/10

Excellent

06 Aug 2024

Felix

All was good

8/10

Excellent

29 Jul 2024

Pavan

No shops for basic amenities nearby

6/10

Pleasant

28 Jul 2024

Ruth

Our room was not as advertised but in general the hotel was good. However the staff were not in any way friendly, during any of our interactions, which really let our stay down.

Leisure Friends

6/10

Pleasant

27 Jul 2024

Patrick

Poussiere dans placards. Drap avec petite dechirure. Ecoulement lavabo poussif (obstrué ?) . Petit dejeuner léger sur le salé. A contrario: vaste chambre avec beau balcon, salle de bain fonctionnelle, belle literie, personnels de reception agréables. Bon souvenir tout de même.

Partner

10/10

Exceptional

12 Jul 2024

David

Great service, superbly located.

Business_and_leisure Family

10/10

Exceptional

05 Jul 2024

Chaim

Will definitely come again

Great location, very friendly stuff pleasant environment and comfortable room. I love this hotel

Business

10/10

Exceptional

23 Jun 2024

Chaya

Ty

10/10

Exceptional

09 Jun 2024

Therese

Great hotel near everything

Lovely hotel; great staff. No one ever came to clean the room; apparently you’re supposed to ask

Friends_and_family Family

8/10

Excellent

02 Jun 2024

Leib

Great choice and helpful staff

10/10

Exceptional

24 May 2024

Bharat

Great Hotel

Really nice stay due to great staff, comfy room, good buffet breakfast and location

Self

8/10

Excellent

16 May 2024

Luc Eric

the room was good but no restaurant around and no services. breakfast must start at 6.30am, 7.00am is too late.

6/10

Pleasant

07 May 2024

BARUCH

room says sleeps 3 but nly had 2 beds so i asked for a folding bed and they charged me xtra money

Business_and_leisure Family

10/10

Exceptional

17 Apr 2024

Heshy

Pleasant experience

Family

10/10

Exceptional

12 Apr 2024

Kevin

Amazing

10/10

Exceptional

04 Apr 2024

Menachem

Super friendly and courteous staff

Friends_and_family Family

10/10

Exceptional

02 Apr 2024

aaron

all

Leisure Self

10/10

Exceptional

17 Mar 2024

philip

Excellent experience

10/10

Exceptional

21 Jan 2024

Chaim

I will be back

Location was great, helpful and friendly staff, comfortable and very pleasant.

Business

8/10

Excellent

15 Dec 2023

Antoinette

Centrally located

Very centrally located. Hotel needs to be refreshed. Otherwise nothing to complain about.

Partner

10/10

Exceptional

20 Nov 2023

Shrage

The staff was extremely friendly and helpful

Leisure Family

10/10

Exceptional

02 Nov 2023

Judith

The staff was fantastic! Room very clean and comfortable bed.

Business_and_leisure Partner

8/10

Excellent

07 Oct 2023

Mike

There is a wonderful courtyard in this building. Huge space, lots of people could enjoy it. The rooms are tiny. And there is next to know business around for a few blocks, outside of a couple of corner stores

Leisure Partner

10/10

Exceptional

12 Sep 2023

Joel

5 Star Service

The Hotel is Beautiful and clean,
And the staff are amazing

Business

10/10

Exceptional

05 Sep 2023

MALKA

This is the place! Now and always! Love it!

Leisure Family

10/10

Exceptional

05 Sep 2023

Wolf

Vary good staff

Leisure Self

10/10

Exceptional

14 Jul 2023

Christopher

Great stay in this nice hotel. Staff were very friendly and helpful. We will definitely stay here again

Business_and_leisure Partner

10/10

Exceptional

25 Jun 2023

Yakov

Very friendly staff

Leisure Self

10/10

Exceptional

28 May 2023

Dov

great stay

Great room, big balcony overviewing the city

Business

10/10

Exceptional

16 Mar 2023

Malcolm

Excellent, lived up too our expectations

8/10

Excellent

28 Feb 2023

Andrii

The stay in the hotel was very good, the staff was extremely friendly. Cable for the tv in the room was taken out for some reason so tv didnt work at all but for the rest everything was good.

Leisure Partner

8/10

Excellent

20 Feb 2023

Tiereshma

The location is near the train station.A lot of shops and restaurants.The hotel staf is very friendly.

Leisure Family

8/10

Excellent

15 Jan 2023

Chaim

I like this place

I like this hotel. Very comfortable clean and convenient.
Staff sometimes too tough. One elevator is not working a year already. How long does it take to fix it?

Business

8/10

Excellent

09 Dec 2022

Lauren

The hotel is in a nice area right by the park. It is easily walkable to the city center with lots of restaurants and a almost daily farmer's market. The room was nice and spacious. The bed was nice if a little firm, but the pillows were lumpy and should be replaced.

However, the key cards did not work meaning we had to have a physical key for the room. That meant that housekeeping couldn't clean our room without us being there.

Additionally, we found the front desk staff during check-in to be unfriendly and rude. We were told there was no parking spaces available and also that they didn't take reservations for parking. We ended up driving around trying to find a parking space on the street that night. However, we found out the next day that they do, in fact, take parking reservations. They also have a deal with a parking structure nearby so I'm not sure why this wasn't mentioned to us on the first day.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2022

Chaim

Staff was great

Leisure Family

10/10

Exceptional

07 Dec 2022

Patrick

Lovely atmosphere, great service.

Nice hotel, first time driving outside of the UK and I found this place ok, car park is a tight squeeze in from the street and a little confusing so would be worth calling a couple of min before you get there to check availability. Otherwise parking on street should be fine as the street / area seems like a safe neighbourhood.

Hotel is really lovely, a good 20min walk into main area of Antwerp is only downside, we’ll be staying closer into the city next time but making use of the hundreds of electric hire scooters around the city is a must, gets you around so quickly using cycle lanes.

Hotel clean and staff are really friendly and helpful, we stayed in the Suite and the room was really nice but had a few tired related marks (some sockets abit loose etc) but am definitely not complaining.

Would definitely return, I do enjoy Leonardo hotels and usually pick them - next time I’d be likely trying the Leonardo hotel right outside Centraal station.

Only negative are pillows but we also had this issue at Radisson Blu in Bruges, perhaps a Belgian thing!

Partner

10/10

Exceptional

07 Oct 2022

Itsik

Value for money!!!

The room 85 with the balcony is unique and beautiful

Self

10/10

Exceptional

17 Sep 2022

Virginijus

OK

8/10

Excellent

30 Jun 2022

chana

Liked: Reception and Staff were very nice and accommodating. Room was also clean and comfortable beds. No noisy environment, very peaceful. The food and the menu looked delicious.

Disliked: The phones in the room wasn't working (upgrades in progress) so every time needed anything from reception, had to walk down, besides unable to make/receive calls. Thanks God for Roaming.

Business Self

10/10

Exceptional

14 May 2022

Ping

Nice place to stay in one of the nicer neighbourhoods of Antwerp city.

Leisure

10/10

Exceptional

29 Mar 2022

barry

it was a short stay it

8/10

Excellent

13 Feb 2020

Verified traveler

Hotel needs a little updating parts are very old
TV didn't have any movies

Leisure Self

10/10

Exceptional

25 Nov 2019

H

Nice rooms. Friendly helpful staff. Would stay again

6/10

Pleasant

12 Nov 2019

Avihay

Average

The maid service was very poor they would leave trash in the trash cans not really clean the Room properly or the bathroom

Self

10/10

Exceptional

22 Sep 2019

Josh

Was a very nice stay, the staff was very accommodating

Business_and_leisure Family

10/10

Exceptional

19 Sep 2019

Verified traveler

Very comfortable and cozy very freindly service and nice staff

Business_and_leisure Self

10/10

Exceptional

16 Sep 2019

Verified traveler

We had a junior suite which was a lovely room with good facilities and very clean and comfortable

Partner

10/10

Exceptional

03 Aug 2019

Richard

Great place to stay no complaints

Friends

8/10

Excellent

11 Jul 2019

Angela

Great accomodation.

Spacious and very comfortable room. Easy parking. Slightly far from the centre. Good 10-15 mins walk to any restaurants and 20-25 mins to the centre where there is a good choice. Nowhere close for breakfast although there is a small convenience store close by. Good tram service into the centre.

Partner

8/10

Excellent

29 May 2019

Verified traveler

Breakfast excellent. Surroundings pleasing. Staff helpful. Area interesting . Transport plentiful and easy.

Leisure Partner

10/10

Exceptional

26 May 2019

Alan

Excellent Stay

The hotel is excellent with good size clean rooms and friendly staff. I cannot think of a negative except slightly out of main town centre but with excellent tram service this was not an issue. We booked to see Elton John at sportpalais and this venue is only about 6 tram stops away. Would stay here again if in Antwerp.

Partner

10/10

Exceptional

17 Apr 2019

Verified traveler

Huge rooms and bathrooms tastefully decorated. Staff very helpful.

Leisure Family

10/10

Exceptional

11 Mar 2019

Daniel

One of the nicest hotels we have ever stayed in. Standard room was so above standard we thought we received an upgrade. Breakfast was plentiful, staff was great and very accommodating.

Partner

10/10

Exceptional

06 Mar 2019

Verified traveler

Nice people, nice comfortable clean room, in section

Friends_and_family Family

10/10

Exceptional

02 Mar 2019

Matt

Would come back again

Amazing room and fantastic location

Partner

10/10

Exceptional

27 Feb 2019

Verified traveler

Good value, great location, extremely pleasant staff.
Only major disappointment is the Inside of the cupboards were dirty, above the fridge unit just below a shelf it looked as though it had never seen a duster! It was thick with it.

Friends_and_family Friends

10/10

Exceptional

19 Feb 2019

Verified traveler

Beautifully Renovated Rooms, Modern Lighting, good beds, spacious, everything you need in good business hotel

Business Partner

10/10

Exceptional

11 Feb 2019

margot

Great experience

It was fantastic, the staff were extremely friendly and we were within walking distance of Antwerp. THe breakfast was delicious and kept us going all day.

Family

10/10

Exceptional

16 Jan 2019

JOEL

Was a great time

Partner

6/10

Pleasant

15 Jan 2019

Verified traveler

did not like tha beds the Mattres is very Thin some differnt system