Name: Smartflats Design Meir
Address: Lange Klarenstraat 31, Antwerp, BE

2/10

Poor

18 Jul 2024

Derek

DO NOT BOOK- TERRIBLE place

The worst customer service ever. This is a bait and switch place.

The checkin- they never sent me the email to check in. Had to go through hotels to get them to set it. Then lugged up the luggage to find out that the code didn’t work.

Hit up hotels again to find out that they have the wrong address. Finally went to the next place. Up another three flights.

Place is nice looking and stuff but dirty. Mold in bathroom. Blood stain on sheets.

No Wi-Fi. The auto light in hallway stays on for 10 minutes and turns on automatically waking up everyone. The fan in bathroom never turned off.

Because no Wi-Fi, no tv.

I brought this all to the attention and was told to make a complaint at front desk. When I asked where it was they told me they don’t have one.

This place felt like a total scam.

They refused to reimburse for anything too. Terrible company

Friends_and_family Family

4/10

Poor

12 Jul 2024

Verified traveler

Large apartment but unmaintained

Spacious 2 bedroom apartment on main shopping street- walking distance to everything, but clearly unkept and maintained at bare minimum standard.

Broken & torn furniture, ripped curtains, holes in the floor, water damage in the bathroom, filthy corners and baseborads - just for starters. It has incredible potential but currently not near where it could be.

Some additional things to note:
- very narrow staircase up to apartments is tough with anything more than a backpack
- no climate control resulting in hot bedrooms in the evening
- there is a dishwasher but with no racks so it can't be used
- towels need to be replaced or at least bleached/boiled.

The beds were clean though, thankful for that. But next time we would opt to pay more to stay somewhere else.

Friends_and_family Family

2/10

Poor

01 Jul 2024

Verified traveler

Could have been a nice stay...

Nothing \"smart\" about the place after the entry keypad. Negligent property owners who did not respond for the duration of the stay. No A/C or even a fan; expect to overheat on summer nights and if you open a window, expect mosquitos (whose friends' carcasses have been left on the walls and ceiling by previous guests). No wi-fi despite advertisement. Luggage elevator does not work and multiple storeys of stairs to get to the room.

Partner

2/10

Poor

24 Aug 2023

ARUNKUMAR

Nightmare come true

First of all, the entry key pad to the property did not work. Tried pulling the entry door, it opened. It lead to a flight of dark stairs. Climbed two floors and found that there was construction happening. Went back down and called customer service in the middle of night sitting on the high street bench. Customer service insisted there were guests. So tried to climb the dark stairs with luggage and found there was another flight of stairs hidden from view. Took that reached the apartment and went in. The apartment was so hot, could only sleep with windows open. High street is noisy throughout the night except for a couple of hours. All 3 nights was woken up by loud noise of people staying above me with constant noise of moving furniture, going down the stairs, chatting and laughing. Lost sleep for 3 days. Absolute definition of nightmare

Business

2/10

Poor

28 Feb 2023

MISP

The apartment was double booked by the accommodation. Meaning when I tried to come in(with my code and booking confirmation) and someone else was already there. After contacting customer service(who were in touch with the accommodation) we DID NOT get ANY compensation, even trough it was not out fault(again, we had a reservation confirmation and paid and even had the code for entering the apartment)

Business Self

4/10

Poor

27 Dec 2022

Victor

Pros: the property is livable and got a decent remodel around the bedroom and shower. Hot water, temperature control are there. Location is very central and is right on the central street with shops and crowds.
Cons: There are a few.
- The property is managed remotely, and I did not manage to get any support. The most critical for me was lack of WI-FI. Even thought it was advertised, it was not present. I reported it twice and got email from the reception that the technical staff was notified. In the three nights of stay, never got a follow up or repair.
- Dishwasher instructions do not match the model in the unit, and I couldn't get it working. Also, lacking container for the silverware, i.e. effectively not usable.
- Walls in the restroom are dirty, like they forgot to clean/paint it during remodel.
- The beds are not King size. I'm not sure if European standard is different, but definitely not the American size.
- Besides, be advised that you will need to climb a lot of very steep stairs through the back of the stores to get to the unit. There is a luggage elevator next to the unit, but it appears to be permanently disables.

Leisure Family_with_children

10/10

Exceptional

04 Nov 2019

Verified traveler

Good - location handy for old town and City centre; easily walkable from railway station; size of flat; proximity to shops, especially Carrefour for self catering; cleanliness of flat, and; comfortable bed.
Okay - decor minimalist; kitchen functional, and; views somewhat limited.
Be aware - our flat was on the 5th floor with no passenger lift and the staircase was narrow with turns. Okay for us but may be a challenge with small children or if you have difficulty with mobility.
The communications with the letter work but check your junk e-mail folder. You will be contacted about a week before hand and asked for passport details and be sent the combination codes to access the building and your flat 48 hrs before hand.

Leisure Partner

2/10

Poor

09 Aug 2019

VICTOR

SmartFlats: Horrendous!!! Never stay here!!!

Horrible experience.
The flat was in terrible conditions, patches on the walls, no a/c, no screens on windows, very poor furniture that was in really bad condition and full of stains. In order to get to the flat, you need to climb 5 (there is no elevator), need to walk throughout some storage hallways full of boxes, and dirty stairs. At 2 am, the neighborhood below (also a tenant) started playing house music extremely loud, and they stopped playing the music at 6 am. We called the office number left at the flat and no one responded. We had to leave the flat the next day because it was just discussing and the noise level unbearable.
We requested our money back and SmartFlats denied to refund us the money. Horrible place and horrible company to deal with!!!

8/10

Excellent

11 Jan 2019

Patrick

The location was excellent the only negative was there was a lengthy walk and lots of stairs to get to my 5th floor apartment.

4/10

Poor

03 Dec 2018

Verified traveler

Positives: great location, coffee machine in room, clean bathroom with good hot water
Negatives: No extra towel or pillow. Even though the room sleeps 4, there were no sheets or blankets for the sofa bed, which was also really cheap and flimsy. When asked about another towel and sheets, they wrote right back but said they could not help because they were fully booked (even though I booked a room for 4 and I was only 1). I got the feeling that they just don’t have anyone who can help around the property on the weekend even with a very basic request. Walking up five flights of stairs is a negative but of course it is well advertised upon booking.

Other negatives: blood stains on the wall near the bed.

Leisure Friends

8/10

Excellent

26 Jan 2018

Sara

Great flat in a great location

We were really happy with the apartment although it was quite difficult to go up 5 floors with all our luggage. We hadn´t seen anywhere how far up the flat was. But apart from that, we were happy.

Family

2/10

Poor

01 Jul 2017

arlette m

disaster, loud, no air conditioning no elevators

Address we got was incorrect, we never got codes to get into apartment buiding, we had to make an international call. There were about 20 teens skateboarding at front of building, drinking and smoking and being very loud until 3 or 4 am!!!, we couldnt open windows because of noise and the amount of mosquitos getting in.. no screens on windows. NO AIR CONDITIONING AND NO ELEVATORS, we were on the 5th floor.

Family

10/10

Exceptional

13 Feb 2017

Daitaro

Nice flat in the center of Antwerp

Meir street is the main shopping street in Antwerp. Very convenient situation, most of the city centre is in walking distance. There is no parking at this flat but there's a parking nearby. Also the flat is on the third floor without elevators.

Family

10/10

Exceptional

20 Jul 2016

Verified traveler

Great place

Great place. Clean and with everything you might need. Very large space. The only inconvenience was that there were lots of stairs and no elevator!!

Family

10/10

Exceptional

05 Oct 2015

Fluffy

Great Flat Great Location, lots of stairs, no lift

Loved the Smart Flat and in a superb location, but 5 flights of stairs with no lift was not pleasant.

8/10

Excellent

18 Apr 2025

PierreOlivier

Prime location for shopping

This is a prime location directly few steps from the high street it's a shopping heaven place. You are also close from the train station and the metro as well. The location need to have a bit of TLC into it to be a 5 stars place. You have the strict basic minimum there only. Don't think you will cook a huge meal there you will not be able but for some pasta you will do but don't forget your own salt because you don't have pepper neither salt provide! If you want wine bring your own bottle opener! For beer the can opener still work. People complaining that the place doesn't have an elevator you're in apartment not an hotel that wasn't an issue for us. Overall our stay was really good could have been better with just the little details fix.

Friends_and_family Family

6/10

Pleasant

23 Jan 2025

Lisa

Bedsheets and towels needed to be brought at the laundromat, for which we paid extra ofcourse. We spend 1 full day cleaning and washing all the stuff. It stank, was full of stains and the apartment was dusty. No fire alarms anymore, the emergency stairs was not reachable and there were like 7 big stairs before you could enter the apartment. We lost 1 full day to clean the apartment and the towels / stinky bedsheets. The location of the apartment was the best thing. We will never choose smartflats again.

4/10

Poor

14 Oct 2024

dirk

Slechte online communicatie, vuil onder bank, nadat we die op een andere plek hadden gezet. Stof en vieze zakdoekjes. Koude verlichting. Niet de keukenapparatuur die was aangegeven. Wel lekker ruim, voldoende oppervlak!

Business

4/10

Poor

23 Sep 2024

Marjo

No wifi, 5th floor no lift! Filthy, stinky towels they would not change so we had to buy new ones. Big rooms but very little furniture. Location ok, close to old town, railway station and shopping.

Partner

8/10

Excellent

09 Jun 2024

esther

Het was een mooi appartement midden in het winkelcentrum. Wel jammer dat er geen lift beschikbaar is. Verder is er veel geluid van buiten ( met ramen open). Maar zeker wel voor herhaling vatbaar.

Leisure