Name: Tokyo East Side Hotel KAIE
Address: 2-8-11, Shiomi, Koto-ku, Tokyo, JP

10/10

Exceptional

19 Jul 2026

Isis

Clean place

10/10

Exceptional

14 Jul 2026

KUANG-LUN

誤打誤撞的發現這家好飯店，雖不是熱門地點，但只要會搭乘ＪＲ，其實到那邊都很近，設施房間服務人員的什麼就不說了，都非常好，但有一個小小的缺點，就是網路好像有點問題，我這次住七天，每天都會斷訊，尤其餐廳的ＷＩＦＩ更是很難連接，就算連接了也無法上網，不知道是什麼狀況，不過，下次來東京還是會列為我們的首選飯店，謝謝

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Natalie

Thankyou very much. We enjoyed our stay

Family

10/10

Exceptional

09 Jul 2026

Latoya

Close to the train station and was not far from things like Disney and other popular sites.

Partner

10/10

Exceptional

08 Jul 2026

Chi Yun

Very helpful receptionist. She helped me on planning route to airport and eventually called a taxi for me
The room is clean and functioning excellently
Breakfast is wonderful. This is my second time staying in this hotel. It serves the best breakfast in our three weeks trip in Japan
The hotel locates in a quiet residential neighborhood. Many restaurants are around.
The train station is 3 minutes away. Very convenient.

Family

10/10

Exceptional

08 Jul 2026

Arlene

Perfect location, right across the street is Shiomi Station; 3 stops from Tokyo station and 3 stops from Disney. Great and helpful staff. Landry facilities are awesome except that for a large load it may require an extra cycle of dry. We are a family of 5 in a room with 3 beds.

Family_with_children

10/10

Exceptional

08 Jul 2026

Marie Camille

Staff was super nice! It was right in front of the train station and very clean

Family_with_children

10/10

Exceptional

06 Jul 2026

Holly

Great place

10/10

Exceptional

03 Jul 2026

Ryan

This hotel is conveniently located near a train station. Facilities are very modern and clean. You won’t find more comfortable rooms in Tokyo. Staff are friendly and helpful. Breakfast buffet is mid. The biggest complaint is that there is no water bottle refill station. But overall this is a great hotel. We would stay there again.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Stephanie

Our family stayed for two nights and loved our room. It was spacious, clean and had traditional elements. The breakfast was outstanding and was a great start to the day. The only drawback was getting around from that location, it seemed to take us three trains with transfers to get to anywhere we needed to.

Family_with_children

10/10

Exceptional

24 Jun 2026

Arimudin

Good location, clean room

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Chi Yun

Great hotel
Excellent reception and breakfast
Neat and efficient self service laundry
Clean, quiet
I like the design of the room. Room is not big but fully functioning
Separate restroom and bathroom
Just next to train station but the connection to Tokyo Station takes 10 to 15 minutes walk
No exercise facilities
However it is still wonderful and we will stay here again next time

Family

10/10

Exceptional

20 Jun 2026

Jill

Aloha! Enjoyed staying at hotel! Excellent service, atmosphere, staff, and room! Arigatou gozaimashita!

Family_with_children

10/10

Exceptional

17 Jun 2026

Bonny

The location is great, and the staff is friendly. Love that they also let you borrow hair curlers and other useful tools. Just hope that the garbage can in the room is bigger.

Family_with_children

10/10

Exceptional

14 Jun 2026

Helen

Wonder hotel. Stayed here with my family. Room is spacious and clean. Very nice hotel close to th4 subway station shiomi

Family_with_children

10/10

Exceptional

14 Jun 2026

Kathrina

Friendly staff, clean and comfortable, right across the street from a train station. Great breakfast with lots of options on the buffet. Would stay here again.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Daliang

We enjoyed staying at this hotel. Good location, right next to the train station.

Family

10/10

Exceptional

02 Jun 2026

Zofia

a great hotel

Family_with_children

10/10

Exceptional

29 May 2026

Clancy

Great hotel. Quiet. Clean. Has great staff and everything you need.

Family

10/10

Exceptional

28 May 2026

dhiren

Great location . Right across the Shiomi station . We can reach Tokyo station in 10 mns from where you can get all the trains for excursions and travel . Indian restaurant and grocery stores in walking distance. I would highly recommend.Very clean facility, very friendly staff , big rooms .

Self

10/10

Exceptional

26 May 2026

Russell

Check in smooth and quick
English spoken to a acceptable level
Room clean. WiFi stable. Bathroom small but adequate. Water pressure good. Buffet breakfast very good and varied.
Check out extension available at £15 per hour subject to availability. (2pm) Adjacent to Shiomi metro station. Narita express to Tokyo station. Three stops on the red line (kehie)? I would stay here again.

Partner

10/10

Exceptional

22 May 2026

Daliang

Room was very clean, staff were very nice and helpful. Breakfast was very good but lack of change from day to day

Family

10/10

Exceptional

21 May 2026

Minh

The hotel was very good. Breakfast buffet was more limited in options.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Naomi

Perfect location to get to/from tourist locations. Friendly staff and attention to detail made our stay a great one! Thank you for making this trip enjoyable!

Family_with_children

10/10

Exceptional

18 May 2026

Hei Yi Irene

Room is clean. The hotel is very well equipped with everything you need. Location is super convenient.

Friends

10/10

Exceptional

16 May 2026

Mel

Amazing hotel and amazing staff. So friendly and helpful

Family_with_children

10/10

Exceptional

12 May 2026

HOUSNI

All is good and nice in this hotel. Close to subway , Disney. Calm and extremely friendly staff I will back again. The room is amazing.,breakfast is so delicious mixing Japanese and occidental food , Arigato 😊🙏

Family_with_children

10/10

Exceptional

11 May 2026

Maria

Perfect location next to train station, 2 stops from Disneyland, 3 to downtown Tokyo station that connects you to everything. Breakfast buffet opens early, creates a healthy start to your day. Beautiful mini bamboo garden on 2nd floor. Lobby has a family mart. Loved this hotel, will stay next trip.

Family

10/10

Exceptional

09 May 2026

TIFFANY

The hotel and staff were very nice! For a room in Tokyo, this was definitely on the bigger side!

Friends

10/10

Exceptional

08 May 2026

Charissa

The staff were soo very helpful.

Friends

10/10

Exceptional

02 May 2026

Betty

Staff were very helpful.

Family

10/10

Exceptional

25 Apr 2026

Marcel

Nice location, clean and great breakfast

Family_with_children

8/10

Excellent

24 Apr 2026

Calin

there is a problem with the share raid taxi company they recommend for transportation to the airport
Be aware at NearMe Co - looks like a scheme

Family

10/10

Exceptional

24 Apr 2026

Jane

The location is perfect for anyone who wants to stay away from the busy areas but have easy access to them—it’s right across the street from a station that takes you straight to Tokyo station. There are two laundry rooms and the machines are very clean and easy to use. They have both combined wash/dry units (which dispense detergent) and separated units (which do not). In total there are about 10 machines and I didn’t run into problems waiting. There are also multiple convenience stores within a few minutes on foot, including a small Family Mart inside the hotel. The Family Mart helped me transfer our luggage to our next hotel and it went perfectly. I loved having space to set up a baby crib AND lay out all of our luggage. Wonderful hotel and would stay again!

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Jaden

Great location if you are doing things in the area. We went to Disneyland, Teamlabs, Street Karts Tokyo, and the Gundam statue. All were easily accessible. The train outside the hotel is very handy. A few stops from Tokyo Station. Rooms were spacious and clean, staff was friendly and helpful, and the Family Mart in the lobby was handy. There weren't a ton of restaurants in the area, but a lot of convenience stores. A good hotel for a short stay!

Family

10/10

Exceptional

19 Apr 2026

Stephanie

Right off a train stop so location is perfect. Hotel is also lovely, lots of amenities, souvenir stamp in lobby, spacious and luxurious feeling room. 10/10 would stay here again.

10/10

Exceptional

16 Apr 2026

Augustin

Amazing staff amazing accommodations.

Self

10/10

Exceptional

15 Apr 2026

Jeri-Lee

Great breakfast. Love the location. Right across the street from a train station and a wonderful supermarket.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Nuttalee

The breakfast menu was amazing love the waffle station. Very clean and amazing city view at night. Can’t wait go back .

Family_with_children

10/10

Exceptional

13 Apr 2026

ANTONINO

This is a really great hotel. All the amenities are great and the staff were helpful and friendly. The room was clean and had a separate toilet and separate bathroom. Hotel location was magnificent - JR station across the road for a few stops into Tokyo central or Disneyland at other end of the line. Ideal location for families. Thumbs Up for this hotel.

10/10

Exceptional

11 Apr 2026

Lisa

The hotel staff were kind and courteous. When we checked in we were greeted with a clean and spacious room. Clean bathroom and even am aminity bar in the lobby that we could choose a variety of items. We loved using the different bath salts each night. The breakfast area was large and had a significant amount of options. Typical Japanese fare plus a number of western options as well. We were able to try something new each morning we were there. The location couldn't be more convenient. Right across from Shiomi station and there is a grocery store on one side plus a family mart in the hotel lobby. Would definitely recommend staying at this hotel.

Family_with_children

10/10

Exceptional

06 Apr 2026

Jooseok

Very clean and comfortable stay! The breakfast was amazing.

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Ryan

Excellent hotel. Staff very friendly and knowledgeable. Great having a convenience store inside the hotel! Right across the road from the train station, and only a few stops to Disneyland and Tokyo city centre, so an excellent choice for convenience, coupled with being in a quieter location.

Partner

10/10

Exceptional

29 Mar 2026

Kathleen

Super convenient close to train and grocery store.

10/10

Exceptional

26 Mar 2026

Qasim

Clean room with plenty amenities. Hotel staff were friendly and helpful. Excellent location right opposite Shiomi station. Family mart also located inside for convenience.

Friends

10/10

Exceptional

25 Mar 2026

Zoltan

Great location, 3 train stops from disneyland, 3 train stops the other way to tokyo station. Lots of convenient stores within a 3 block radius, the train station is right across the street. Super clean hotel, large rooms if you choose the western options.

Family_with_children

10/10

Exceptional

23 Mar 2026

Ricardo

Clean room, easy access to the train station

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Mark

Easy but poor signage for take tickets and payment

Business

10/10

Exceptional

09 Mar 2026

Romell

Tokyo East Side Hotel was one of the best hotels that we stayed in. The room was very clean and the air conditioned kept the room really well.The staff were very respectful.

10/10

Exceptional

07 Mar 2026

Gopi

Excellent

Family_with_children

8/10

Excellent

23 Feb 2026

Manuel

Great place to stay, very clean and great staff.
train station right across the street is so convenient.

Family

10/10

Exceptional

16 Feb 2026

Sung

Very clean and nice. Polite staffs and convenient location

10/10

Exceptional

04 Feb 2026

Yamilet

It was located in a great area and with a train station right in front which is very convenient. Staff is very polite and helpful. I definitely recommend this hotel.

10/10

Exceptional

21 Jan 2026

Vernon

Such a convenient location with quick access to JR to Tokyo Station

Leisure Family_with_children

2/10

Poor

15 Jan 2026

Eric

A rule-based management style can be useful, but decisions must also take into account individual circumstances. Rigidly applying rules without judgment or empathy leads to poor service outcomes.

In this case, the decision made by the front desk duty manager, Ms. Makiko Misawa, demonstrated a clear lack of professional judgment and customer service capability. Her manner was unfriendly, unsympathetic, and unprofessional, which made us feel unwelcome, uncomfortable, and hopeless.

The entire process was extremely frustrating and left me feeling helpless. Ms. Misawa’s attitude and conduct did not meet the basic standards expected of a front desk manager.

In contrast, Ms. Zhou Xin Tong provided professional, considerate, and effective assistance. Without her intervention, the situation would have been far worse. Her conduct deserves recognition.

Leisure Family

10/10

Exceptional

09 Jan 2026

Francis

Very clean rooms, professional and excellent staff, great location next to a train station,

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Marie Melanie

The property was very nice and clean, the staff were extremely courteous. The only downside is the property did not have a gym and payment was required to use the facility at an adjoining hotel.

Leisure Family

10/10

Exceptional

03 Jan 2026

Claudio

All good

Leisure Friends

10/10

Exceptional

02 Jan 2026

Hoi Ying Shania

Big & clean room for 3 persons, great breakfast

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Lindsay

Clean, well equiped and comfortable

10/10

Exceptional

01 Jan 2026

Kyunghyun

Clean and big room

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Lindsay

A great hotel, located just opposite the train line that will take you into Tokyo Station.

Lots of amenities provided and rooms of a good size, plus coffee pods available as well (which was a plus for us).

Good breakfast selection as well. And you have the ability to leave your luggage with them, if you book another stay with them at the end of your trip, allowing you to travel around without all the big suitcases.

Leisure Family_with_children

8/10

Excellent

31 Dec 2025

Marvin

Clean room that had all the necssities for a comfortable stay. Ataff were helpful, the selection of breakfast was exellent. Plenty of amenities made the stay more comfortable.

Leisure Family

10/10

Exceptional

28 Dec 2025

Paul

Location… location… location! Hotel right in front of train station, 3 stops to Tokyo station as well as Disney. Supermarket across the hotel. Rooms are big accommodating 3 full beds. Breakfast buffet was free with the booking. Would stay here again!

Leisure Family

10/10

Exceptional

27 Dec 2025

Vivian

The room was spotless and well maintained. Breakfast with a good variety of options to start the day.

Leisure Family

10/10

Exceptional

27 Dec 2025

Vivian

The room was spotless and well-maintained, which made settling in very comfortable.

Leisure Family

8/10

Excellent

12 Dec 2025

Scarlett

性價比高👍

Self

10/10

Exceptional

12 Dec 2025

Han Yong

Hotel is just opposite Shiomi Station. Room is well cleaned and the staff is very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Natrice Davis or Tehran

The property is very clean rooms are very spacious, the staff is excellent our daughter came they were able to add a third bed in the room and we weren’t cramped at all. There is a family mart inside the hotel 7/11 is a 3 min walk train station is directly across the street and 4 stops from Disney no transfers !!! I would stay here again !!! 10/10

6/10

Pleasant

09 Dec 2025

Tay Wen

The room was large however cleanliness is questionable. We found a half eaten sushi not cleared on the chair at the tatami area. As it was late when we checked in and we were just staying for 1 night, we did not raise this up to the front desk. Next morning we were rushing to Disney and hence did not brought it up either. Getting to Disney was relatively easy and fast.

Leisure Family_with_children

8/10

Excellent

09 Dec 2025

Kelly

Location was good, right in front of Shiomi JR line, easy access to Disney and about half hour to Tokyo station. Good sized supermarket and shop selling bentos next to train station. Breakfast was so so and was the same daily for my stay so recommend dont need to add if have time to venture elsewhere. Room size is decent and bath salts was provided. Overall good value for hotel if dont mind further away from central Tokyo

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Surya

Best hotel for us in Japan trip. We have stayed here 3 times now.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

badrika

Great hotel! It’s right near the Shiomi station and so easy to travel to other places. Especially convenient if one wants to visit the disney parks coz it’s one strait train line n few stops away. The property n rooms were clean n I liked their breakfast buffet. Liked they had a convenience store inside the hotel too. Other than a couple who were a bit impatient, majority of the staff r super nice n welcoming. I enjoyed my stay here and I recommend in to others.

10/10

Exceptional

25 Nov 2025

Mariana

We had a wonderful stay at the Kaie hotel. We stayed 7 nights. Location wise, it was quite far from places like Ikebukuro, Shinjuku, and Shibuya, but if you don’t mind setting extra time aside, a train station is located just opposite the hotel (a minute walk). It was, however, very close to the Haneda airport and Disney. Located inside of the hotel was a small Family Mart, and if you couldn’t find something in there, there was another convenience store called Mini Stop about 2 minutes walk away or the grocery store Maruetsu just beside the train station. The staff were very kind and there was someone there who was able to speak English which is a plus. The room we stayed in had 3 beds, and was very clean and spacious for 3 people. They also had a nice selection of free amenities you could grab from downstairs near front desk. Other than the fact that the location was further away from some of our destinations, this was an amazing hotel. And I would definitely stay again!

Leisure Family

8/10

Excellent

24 Nov 2025

Oxana

Clean, friendly

10/10

Exceptional

23 Nov 2025

Tony chuntat

The room was small but very comfortable. We were provided with slippers, pajamas, toiletries. There is also an assortment of amenities by the front desk like face wash, shave gel, toothbrush, and even customized your own bath salt. Hotel is right across the JR station, walking distance to a bento shop and mini mart. Highly recommended if you are looking for a place to stay in the area.

Leisure Family

10/10

Exceptional

22 Nov 2025

Matthew

This hotel felt like a 4 to 5 hotel. The lobby and rooms looked pleasing and extremely clean. The room was a bit small, but my kids loved the bunk beds. The staff was courteous and accommodating. My only con, there is no lounge or work area to sit, only a small table in the library/laundry room. The pros: there's a small complimentary amenities area for everyday uses. A conveniently located Family Mart and cafe in the lobby. The metro is next door, and you do not hear it at night. The neighbourhood is quiet in the evenings. There are two \"fast food\" restaurants nearby, a MiniMart and a supermarket that sells ready meals as well. One metro ride to Disney and to Tokyo Station. I was satisfied with this hotel being conveniently located to everything I needed.

Leisure Family_with_children

10/10

Exceptional

13 Nov 2025

Shu Kwei

Convienient location and clean rooms. Did not eat breakfast here. It's across from a super market.

Leisure Family

10/10

Exceptional

12 Nov 2025

Mark

.

Leisure Self

6/10

Pleasant

12 Nov 2025

Candice

It was a great facility. Clean and spacious room. The amenities were good and easy access.
In terms of staff, I find customer service is inconsistent. In general, staff are nice and polite but not accommodating. I needed an area for a call at 6:00am and one staff told me I can use the cafe as it is not open until 10/11am. The day of the call, another staff said I cannot use it and I would have to pay for a room that costs $200usd or use the baby change room behind the front desk. As this facility host many conferences and meetings, I would expect them to understand the needs of taking private business calls but not only they are not accommodating but actually not very helpful with offering practical solutions. I hope they can look into this type of requests for their customers in future.

Leisure Family_with_children

10/10

Exceptional

12 Nov 2025

Joseph

Clean, easy checkin

Leisure Family

10/10

Exceptional

09 Nov 2025

Juan

Best staff ever. Helped wven though i didnt speak Japanese

Leisure Family

10/10

Exceptional

08 Nov 2025

Kian Wei

The staffs is friendly and the check-in and check out process was very smooth.

Leisure Family

6/10

Pleasant

05 Nov 2025

Lizzie

The hotel itself was fancy and the staff were great.
We had a couple of disturbed evenings / nights from kids running around outside our room and above us. Also the train station was quite noisy until late.
We thought it was a convenient location with being on a train line. However, it was quite a distance and multiple train changes to get anywhere of interest.
I wouldn't stay here again, but this is possibly bad luck due to the other customers and us not researching the location effectively.

Partner

10/10

Exceptional

28 Oct 2025

Maria

The hotel location in front of train station. The hotel so nice and clean, everything perfect.

Leisure Family

10/10

Exceptional

16 Oct 2025

Chareen

This hotel is so beautiful and the staff were incredibly helpful and kind. The All Oar Cafe/Bar had delicious food and drinks. This location was right across tje Shiomi Station entrance, making it super convenient to get to your next location and great when coming back after a long day exploring Japan

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Daisey

So close to the train super safe only one stop away from Disney

Leisure

10/10

Exceptional

14 Oct 2025

Fernando

There was confusion with my reservation but they made everything right and we had an amazing experience.

Leisure Family

10/10

Exceptional

14 Oct 2025

Yiyi

Our staff is so nice! The breakfast buffet is also very good.

Leisure Family

10/10

Exceptional

11 Oct 2025

Rolando

The Tokyo East Side Hotel Kaie is one of the best places I've stayed in a while. The hotel is easy to get to from Haneda Airport. The staff was so wonderful and helpful; they would accommodate most any request we made. The hotel's amenities were amazing as well. They offer a great buffet breakfast every morning. There is a laundry service on the second floor. They also have a Family Mart in the hotel, whose staff is also very helpful. The hotel is literally just two stops away from Disneyland, it's two stops from Tokyo Station, and the train is just across the street. On top of the hotel being amazing, there are great food options nearby and even a grocery store across the street. I would really recommend this place if you enjoy a quiet location that isn't too crowded.

Leisure Family

10/10

Exceptional

30 Sep 2025

Megan

Such a wonderful hotel! Very clean and the room was spacious. The hotel had a lot of amenities and provided us with everything we needed. Very close to Tokyo Disney and Disney Sea also. We would definitely stay again.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Julio

The Hotel and area was nice and quaint.

Leisure Friends

10/10

Exceptional

16 Sep 2025

Kevin

The staff was actually very helpful as they knew English and the hotel being right across from Shiomi was super helpful as well as we were basically between Disney and Tokyo station. The rooms were clean and the free amenities were useful. Would stay again

Leisure Family

10/10

Exceptional

07 Sep 2025

Andrea

We stayed in the family room with bunk beds and it was lovely. Comic library in laundry rooms was neat too. Breakfast was delicious. A great stay.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Mabel

Wonderful location, staffs, amenities, very convenient. Will stay again!!!

Leisure Family

10/10

Exceptional

13 Aug 2025

Derek

Amazing stay here!! Wish we stayed longer. Everything about this place was perfect

10/10

Exceptional

05 Aug 2025

Yachun

適合小家庭或是雙人旅遊,交通非常方便

櫃台人員很有耐心也很友善, 整體設施簡單乾淨, 房間隔音還不錯睡得很好, 車站就在對面是一個很好的優點.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Justine

Conveniently located next to a subway station and in close proximity to Tokyo Station. A good variety of options available at Breakfast and staff is super friendly. Complimentary skin / hair care samples available for giest use.

Leisure Family

10/10

Exceptional

31 Jul 2025

Tsui

Clean and tidy, staff speaks good English, convenient to transport and supermarket

Leisure Family

10/10

Exceptional

29 Jul 2025

Carole

The breakfast was excellent with so many options to choose from.