Name: Hotel Del Prado
Address: Av Marina Nacional 399, Distrito Federal, 11300, MX

10/10

Exceptional

02 Aug 2026

Daniela

La comida al menos la carne que pedí tenía un mal aliento no bueno para mis gustos y precio

10/10

Exceptional

12 Jul 2026

Alejandro Torres

Very convenient location.

Family_with_children

10/10

Exceptional

12 Jul 2026

Marco A

Room were clean and well maintained. Very quiet. They did ask for Identification of every guest staying in the hotel which was new to me including children asking for their CURP which is a unique Identification number. Something i have not experienced at any other stay. Other than that, stay was great. Love the check-out hours. They let check out up to 2pm which is great if you’re not an early bird…

Family_with_children

10/10

Exceptional

11 Jul 2026

Edith

Excellent location

10/10

Exceptional

07 Jul 2026

Israel

It was great 15 mins away from everything !

Self

6/10

Pleasant

07 Jul 2026

Margie

Property and people were great but room was ok.

Family

8/10

Excellent

29 Jun 2026

Jordan

Hotel was very clean and maintained the entire time I stayed. Room was turned down very well while I was away and toiletries replenished daily. Ac worked very well in the room and had a really nice shower. From an ‘american standard’ a very clean and basic hotel.

My cons are breakfast prices looked a little high so I ate locally the entire time (which usually isn’t much of an inconvenience because of the location). The only real problem that incurred was before my trip while I was trying to contact the hotel with questions about checking in/out and my stay. I was not able to get ahold of them though email, WhatsApp, or Expedia chat for over 7 days and it took calling Expedia twice over 24 hours in between to connect with them about my concerns/questions. They were answered and resolved quickly on the spot after but should not have had to make that much effort to connect with them after booking was completed and prepaid.

Partner

10/10

Exceptional

27 Jun 2026

Rafael

Great place to stay in a walkable city.

Partner

10/10

Exceptional

20 Jun 2026

Jesus

Great location, clean, safe area, hotel connects to a shopping center with many stores and movie theater. The only thing was the shower water was only lukewarm the entire time, which made showering a little uncomfortable.

Partner

10/10

Exceptional

19 Feb 2026

Julio

The staff was really nice.

Friends

10/10

Exceptional

08 Jan 2026

Patricia

everything was awasome

Friends_and_family Family

2/10

Poor

21 Dec 2025

Juan

Reserve una habitación king y no fue la que se me asigno, se escuchaba el ruido de la calle y estaba en el piso 7. No me volveria a quedar aqui.

10/10

Exceptional

26 Nov 2025

JEZREEL

Clean and spacious room, we have used this hotel for 10+ years straight, the rooms are old but it is clean and their hotel staff is very polite and will go out of their wat to make you feel welcome and appreciated. We will come back next year.

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

Douglas Ernesto

Staff is very helpful , clean hotel ,perfect location.

Business_and_leisure Family_with_children

6/10

Pleasant

07 Nov 2025

Rocio

I’m speaking on the room itself. It was old, the shower smelled of sewer when it was on. Room was very basic, needs remodeling. Hotel is on a Main Street. I didn’t eat there or went inside the mall. I think most people would like the restaurant and mall attached. The food did smell delicious though. For my preference, I would not stay there again.

Leisure Family

10/10

Exceptional

06 Nov 2025

Savi

Good hotel.

8/10

Excellent

14 Sep 2025

HECTOR

The property is old, which I knew, but the rooms have not been renovated in a while. The room space is very good.
the staff did not allowed me to check in early even when there were rooms available, the reason was because I reserved in Expedia and not directly in the hotel...

Leisure Self

10/10

Exceptional

27 Jul 2025

German

Friendly and courteous service

Business Self

8/10

Excellent

13 May 2025

Yvonne

Excellent staff and good location. Gave only 4 stars because the water pressure was weird and we had to change rooms on the last night of our stay due to a water leak and in that second room the a/c unit was not working properly. Fortunately it was a cool night and we didn’t need a/c to cool down the room

Business_and_leisure Family

10/10

Exceptional

07 Nov 2024

Javier

Muy limpio y buena atencion

10/10

Exceptional

30 Sep 2024

Liliana

Me gusto ya que estaba cerca de Polanco

Business Self

6/10

Pleasant

16 Sep 2024

Adolfo

Es el hotel con buen servicio del front desk, muy amables y lo que le haga falta a tu cuarto te lo llevan.

Business_and_leisure

2/10

Poor

01 Sep 2024

Jennie

The staff didn't study hotel amd tourism and dont know how to treat people and the first room I was sent to had mold on the shower head it was very dirty and disgusting

Leisure Self

10/10

Exceptional

31 Aug 2024

VICTOR

Good for couple of days stay.

Business_and_leisure Family

8/10

Excellent

13 Aug 2024

Miguel

Air conditioning noisy

Business Self

10/10

Exceptional

11 Aug 2024

Jorge

Everything was very good

Business_and_leisure Self

8/10

Excellent

07 Aug 2024

Elio

Excellent service

6/10

Pleasant

14 Mar 2024

Ariel Dario

very old fashioned

10/10

Exceptional

26 Feb 2024

Viridiana

Definitely stay here on my next trip

Family

10/10

Exceptional

21 Feb 2024

Noel

Excelente servicio!!! Todos muy amables y la ayuda es muy buena

10/10

Exceptional

08 Nov 2023

Griselda

Absolutely amazing ,they let us check in early and check out 2 hours late ;)

Leisure Friends

10/10

Exceptional

05 Nov 2023

mohammed

Absolutely amazing Hotel ,rooms are super big,it will be perfect if rooms have a small refrigerator.

Leisure Friends

10/10

Exceptional

05 Nov 2023

Luis mario

El lugar es muy limpio y amplio, muy amables y el cafe del hotel muy barato, aparte esta conectado a una plaza o centro comercial, esta muy cerca de reforma y polanco.

Friends_and_family Friends

10/10

Exceptional

10 Sep 2023

monica

Nice place, really clean and the staff amaizing!!!!

Business_and_leisure

4/10

Poor

22 Apr 2023

Teodoro

Bar in add doesn’t exist, could not get bottled water after 6 pm.
Ageing Hotel.

Business_and_leisure Friends

10/10

Exceptional

11 Mar 2023

CORAL

El hotel es precioso. Fácil acceso. Todos muy educados y serviciales. Te sientes como en casa

Business Family

10/10

Exceptional

23 Feb 2023

CORAL

El personal siempre muy amable, atento y respetuoso. Habitación limpia y cómoda.

Family

4/10

Poor

09 Feb 2023

Henry

Mi habitacion estaba muy limpia y ordenada y ademas la limpiaban a diario. El problema era que el colchon era como una piedra, literalmente como dormir en el piso sobre una alfombra, el aire acondiciinado es un equipo muy viejo q sonaba demasiado y me despertaba cada vez q prendia, no se puede abrir las ventanas porque son selladas y otra cosa es q hay solo 3 tomas de corriente en la habitacion con una sola toma y si tienes q cargar el laptop, el celular y tu reloj es bastante pesado.

Business_and_leisure Self

8/10

Excellent

02 Oct 2022

Verified traveler

I recommend for basic travel

Good hotel, clean and well communicated, attention at front desk and bellboy was excellent. Basic hotel for a basic travel at a very good price. Restaurant is really good for breakfast, clean, good service and cheap.

Business

10/10

Exceptional

18 Jun 2022

Franklin

Perfect for a short business stay

Business_and_leisure Partner

10/10

Exceptional

19 May 2022

Jonathan

All ok

Business Self

10/10

Exceptional

13 Dec 2021

Verified traveler

Comfort and good location

Clean room and comfortable, very near to Polanco and also if you are planning to go to the downtown. It has access within the mall Galeria Plaza de las estrellas

Self

10/10

Exceptional

04 Nov 2021

James

I don’t know why this property doesn’t have a higher rating. It was perfect. The staff was friendly. The room was spacious and clean. The area was close to restaurants and shopping. It’s attached to a giant mall! I would definitely recommend it and will be staying here again in the future.

Leisure Self

10/10

Exceptional

25 Feb 2020

Lina

No fan in bathroom. It smells bad

Friends_and_family Family

2/10

Poor

30 Nov 2019

Verified traveler

Horrible experience about AC

The a/c was very old and doesn’t work well the room was hot it never reach a fresh or cool temperature and the wall was hot and we didn’t know why. We could sleep well every night. We spent 7 nights in total. We could enjoy the experience because of the heat.

The carpets never were vacuum. It look dirty because of that.

The hotel has a good location but we expected more from the hotel.

Friends_and_family Family

8/10

Excellent

29 Nov 2019

Verified traveler

Good price/quality hotel close to Polanco area

Good price/quality for this hotel located close to Polanco area. Clean room, old style decor. Nice breakfast. Recommended for a business trip.

Business

8/10

Excellent

18 Nov 2019

Verified traveler

I had thought the booking included breakfast, and one of the night staff assured us that it did, however when we went to check out in the morning the staff said we needed to pay. It was only 150 Pesos, so about AUD $15, for 2, so that was a bargain in itself.
If others are heading to Mexico City, find time to stay longer, everything is so cheap there. Leave home with an empty bag and fill it at one of the thousand road side market stalls.

Leisure Family

6/10

Pleasant

16 Nov 2019

Verified traveler

It's A very standard hotel, the staff wasn't rude, they were just not friendly or nice, the room was clean but nothing was outstanding or modern, and for the price I would like something else, \"We Hotel\" is cheaper and nicer with breakfast included, I'm not coming back here

Leisure Family

8/10

Excellent

30 Sep 2019

Verified traveler

I loved that it has a mall, just crossing a door. It feels safe, and it has a good location.

Business_and_leisure Friends

8/10

Excellent

30 Jun 2019

Den

All good but always there is something to become the best

Business Partner

10/10

Exceptional

06 May 2019

Verified traveler

Great location for me. They really to need to get the office space up and running again.

10/10

Exceptional

15 Apr 2019

JuanJose

Great staff

Great hotel for the price, very kind staff and always giving an extra to make your stay perfect

Family

8/10

Excellent

25 Mar 2019

Philip

The hotel was fine and the service good. The wifi was not perfect and the only disappointing thing was that the inly tv channel working in English was CNN.
Nothing else.
Overall the people were very good and the big bonus was being next door to the shopping mall. This was a real bonus

2/10

Poor

03 Nov 2018

Justin

expedia had a worse deal then buying the room in person at the front desk. staff was pretty rude as well and unhelpful. also didnt allow uber eats to deliver my food

8/10

Excellent

30 Oct 2018

Verified traveler

Getaway

Nice hotel, good location. Staff was very friendly. Direct entrance to a shopping mall.
Down side, had to call to ask for the TV remote & a menu to order room service. The AC/Heater made very loud noises.

Friends

8/10

Excellent

30 Sep 2018

Verified traveler

Nice room, great staff, excellent food and selection.

10/10

Exceptional

08 Aug 2018

Verified traveler

We love this hotel. Been here three times and will be back.

10/10

Exceptional

10 Apr 2018

Verified traveler

Nice hotel close to Polanco and Reforma

Good clean hotel within walking distance of La Condesa, Reforma, very near to Polanco. Clean rooms, shower, good staff. Mattress is a bit hard. Great city views from floors 10 and up!

10/10

Exceptional

16 Feb 2018

Verified traveler

Nice Hotel near of everything

Everynear of everything, restaurant, shopping center and even movie theater. thing was nice, great place

4/10

Poor

24 Nov 2017

Eliud

the service is terrible and the rate was expensive

its cheaper to book via expedia, rather than the front desk, but expedia has not the best rate posible
they have a rate for the same room at 1190 while we paid 1518.95 and the reason they say is because they have contract with certain companies and they give that rate
even both make check in at same time
regard
s
es

10/10

Exceptional

06 Nov 2017

Stephen

Affordable, clean, and has a friendly staff.

Spent a weekend in Mexico City and stayed at this hotel. Not a single problem. Everything went as expected. Clean, affordable, and staff was friendly and spoke English. I’ll definitely visit again soon!

4/10

Poor

15 Sep 2017

Verified traveler

During last week strongest earthquake in Mexico city there was no one in charge at the hotel to advise people what do to and what not to do or just to keep people calm.No one informed us the status of the rest of the city. .People looked at each other looking for comfort and advice.

The food at the restaurant was horrible. I only ate there once in 5 days.

10/10

Exceptional

07 Jul 2017

Luis

34th year Medical school reunion

Very nice hotel we had our 34th year reunion there. very convenient for what we did; the surrounding areas were really nice. Moreover we had a great time

Family

6/10

Pleasant

06 Apr 2017

Jose

Good

6/10

Pleasant

28 Feb 2017

Edson

I was expecting to stay there for the whole week but after 2 nights I decided to look for another hotel. The cleanliness of the room was very disappointing as well as the hotel facilities. It needs serious renovations ASAP.

10/10

Exceptional

16 Jan 2017

Luis

Great budget hotel

This is a great budget hotel that it has a good location, next to a shopping mall that has a movie theater, restaurants, banks, pharmacies, and an Oxxo and 7 eleven stores that are open 24hrs.

Partner

8/10

Excellent

21 Nov 2016

Brian

Great hotel with poor elevators

Great hotel for the price but does have a huge elevator issue. There are only 2 and are programmed to stop at every one of the 21 floors. Each ride has about a 10 minute wait and then a 10 minute ride. Plan accordingly.

Family

2/10

Poor

20 Nov 2016

Verified traveler

Got scabies

Went to this hotel and everything was okay except for the fact that I got scabies when I returned to the USA. My doctor diagnosed this saying that it was probably from my stay at the hotel. Never again will I book a stay in this place nor will I ever recommend it to anyone.

4/10

Poor

01 Nov 2016

Victor

Poor control in the reservation system, i schedule 3 night and by the second night they told me that i only reserved for 2 night. That was annoying for me.

Partner

8/10

Excellent

18 Sep 2016

Verified traveler

Nice hotel and attached to a mall

Nice hotel and attached to a mall which give access to somany restaurents and very near to down town and easy transportation to anywhere.

8/10

Excellent

25 Aug 2016

Verified traveler

The bed was hard enough that I had trouble sleeping the first couple nights, but adjusted to it. Great, very spacious room, though! Wish they'd wash the windows because the views are incredible. Stronger wifi signal and a mini-fridge would make the room perfect.

8/10

Excellent

14 Aug 2016

Edgar

Veneto

It was good but the front desk could of been more attentive and friendly...valets were awesome.

Partner

8/10

Excellent

27 Jul 2016

Sesi

Nice hotel

Near to all my destinations so i liked it. quit place to be. associated with a centro comercial so lot of food joints.

2/10

Poor

09 Jul 2016

Verified traveler

Horrible is too costly for the room its so outdate

The hotel is to outdated for the price and business office is available with a charge . No free services to accomadate buisness travelers

4/10

Poor

22 Apr 2016

Business Travel

Great location, horrible facilities.

Carpets are extremely dirty and smell. Terrible noises come out from the drainage into the bathroom areas. AC units loud and not working properly. Only one elevator working. The music in the restaurant is very loud (piano) and some other groups who come to entertain. They are very loud when they are supposed to play music as background to make your meals enjoyable.

4/10

Poor

25 Mar 2016

Verified traveler

Very noisy at night due to adjacent concert hall.
Both drains in shower clocked, which resulted in flooding.

6/10

Pleasant

14 Mar 2016

Evan

Partially redeemed after putting me in dirty room!

First they put me in a dirty room. Also the room had two single beds instead of the King I had already paid for. I had to point both out to them. And it took them a while to move me. It was very late and I wasn't a happy campler.

They moved me to a much more acceptable room that was clean. I felt better after that, but still wouldn't recommend it.

6/10

Pleasant

09 Mar 2016

Verified traveler

Business in Mexico City

This hotel is not a 5 stars but it is well located

6/10

Pleasant

30 Nov 2015

Alex

short time on it but I thought cold on this place.

8/10

Excellent

15 Mar 2015

Eva

Nice hotel, great service but bed was too firm!

Liked the fact it is attached to a Shopping Center and restaurant service was excellent.

8/10

Excellent

04 Mar 2015

Agustin

very good

We have some problems with elevators (on repair) and with shower but the staff changes of room that was good

6/10

Pleasant

05 Feb 2015

Verified traveler

Overall a nice stay

Room is nice, but no door on shower so the bathroom gets very wet. Only one of the three elevators was working, and would arbitrarily clear out pushed buttons - very annoying. Everything else was goood. Good food at the cafe.

4/10

Poor

25 Oct 2014

Lukas

NO INTERNET IS INACCEPTABLE

I booked this hotel as it was close to the Plaza de Independencia and well connected to main traffic connections. When I checked in I asked for a quiet room in the higher floors and was assigned a room on floor 20. Great corner room and spectacular views of the city, however NO INTERNET connection. When complaining about that I was offered a room on floor 3, as I was told the internet only is working on floor 2 and 3!!!! Nowadays no Hotel can afford to have a lousy and/or not working internet connection, unless they let their customer know BEFORE BOOKING that this is the condition in their hotel. This is comparable to a hotel that has a shower where only drops come out of the shower head instead of sufficient water to take a decent shower. Another mayor problem during my stay: 2 of 3 elevators were out of order due to remodelling......so there was one elevator for 100s of guests on 21 floors. Waiting time was unacceptable. Cannot understand why Hotel management is not replacing one elevator after the next to have always 2 elevators working. Imagine the one working elevator has a defect...I would have to walk to the 20nd floor.

4/10

Poor

21 Oct 2014

Verified traveler

Elevators not working
Business center attention excellent
Regular rebuilt
Comfortable and very clean
Reception staff not very polite

6/10

Pleasant

30 Sep 2014

Verified traveler

Pretty good hotel with surprisingly good room service food. Attached to the Galeria Plaza de las Estrellas, which is convenient for eating and shopping (but also means it's a bit of a walk to other shops/restaurants/banks). About a 20 minute walk to the Angel of Independence and 35 minute walk to Chapultepec Park. Rooms are big and comfortable but you can hear outside and hallway noise, the only major issue I had was how deathly slow the internet can be.

6/10

Pleasant

17 Mar 2014

mauricio

Not so bad

The only complain it was the taxi cabs of the hotel they were expensive

6/10

Pleasant

25 Feb 2014

Lorenzo

Just ok

I went for a quick stay, I was there only four days. Hotel needs an update, the staff really makes an effort to make your stay comfortable, which compensates for hotel quality. Hotel is centrally located. For the price there may be other options.

6/10

Pleasant

30 Oct 2013

salomon

no internet connection, although they offer it. no hot water. elevator take for ever to go get to the floor.

8/10

Excellent

21 Oct 2013

Emiliano Salcido

Fair price for the convenience and comfort

We stayed in this hotel because I was looking for something affordable for my family that was not to far from the city's main attractions while I was out in the office working. The service provided and the cleanliness is really good, however this is a old hotel, so don't expect modern and elegant rooms. The main drawback is location and the surrounding neighbourhood, because public transportation (subway/taxi) is needed to reach the main attractions or the downtown and because around the hotel there are business and governmental offices, which are not pretty.

Family

8/10

Excellent

05 Jun 2013

Miguel Arturo

Very good

The Hotel is a little dated, but it is well located and very convenient specially for work trips.

6/10

Pleasant

24 Apr 2013

David

Nothing special

Beds are very, very hard. Internet went out for over 24 hours and was wonky occasionally. Rooms were clean and big. Elevators were horrible - slow and sometimes the doors were closed, but the elevator would not move. A/C was barely adequate and noisy. Conveniently adjacent to a mall. Staff was courteous. Good for the price.

6/10

Pleasant

02 Apr 2013

Verified traveler

Good hotel

No bells and whistles, but certainly good for the price. Sanborns, Movie Theater and a mall next door.

8/10

Excellent

25 Jan 2013

German

Good hotel but is old

Everything is ok, and the convenience location was great, you have a direct access to the mall, you have everything that you need there.

8/10

Excellent

05 Aug 2012

Verified traveler

LOCATED AT SHOPPING MALL

Hotel god overall. Bathrooms small and need updating.

8/10

Excellent

29 Jun 2012

Verified traveler

Very bad Wireless connection

I had to go out of the room and near the elevator where it had decent reception and every 20 minutes I lost connection for 2 or 3 minutes

8/10

Excellent

07 Apr 2012

Verified traveler

hotel del prado mexico city

it was ok will recommed to others
buffet was super a business hotel
places to go are more than two miles away
but it is a real 3 stars

8/10

Excellent

06 Jun 2011

Carl

A nice, yet economical hotel with many options near by.

It was a nice hotel. Good value for your $. It is located in a shopping mall with many restaurant options to choose from. There is even a movie theater in the shopping mall. The personel was helpful. You can get a cab fairly easily and other forms of public transportation are close by.

Partner

2/10

Poor

23 Mar 2011

Cristiano

Don't come here please!

They will make you pay the breakfast even if you booked this hotel because it supposedly included it. Well it doesn't. The rooms are from the 70s. The gym which is supposed to be a feature of this hotel doesn't exist and you will have to pay an external provider if you want to have access to one. Oh yes, Internet is for free but it is so slow that it doesn't make a difference.

Partner

6/10

Pleasant

28 Feb 2011

Marcelo

Poor transportation services.

It doesn't offer a good taxi service, friday at peak time they don't offer transportation or even an alternative. Accomadations are old.

6/10

Pleasant

24 Jan 2011

Verified traveler

Old hotel but okay for short business stay