Suites At 23 Palms By Rocketstay

10/10

Exceptional

23 Apr 2026

anthony

My step daughter booked this for me when I visited Miami. This was an amazing location. Everything was nice and extremely comfortable. I love that you need a gate code to enter and anyone cannot just pop in. Parking is available but I didn’t drive. Everything was extremely close so I was able to use public transportation. 1000/10 rating! The staff were amazing too. They made sure I checked in and if everything was okay!

Self

6/10

Pleasant

07 Apr 2026

Jonathan

I never learned where the pool was was not in any of the info from the host, the front door to the lobby was never secure, there was a space left open on the patio even if closed and locked and learned that while trying to heat up food that the microwave was just for decoration because it didn’t work.

10/10

Exceptional

17 Mar 2026

Jimmy

The room was clean and the bed was very comfortable. I love how walkable it is to anywhere in Midtown or Edgewater and very easy to get anywhere else as well. The staff is super helpful and was responsive even at late hours when I was trying to check in. Definitely will stay here again and recommend it to anyone else!

Self

8/10

Excellent

16 Mar 2026

Vanessa

Great lication, clean . The apt as it looks in the pictures. The entrance of the building is a bit dirty and if you have luggage a bit difficult becausr of the stairs. Other than that it was a pleasant stay.

Business

2/10

Poor

27 Feb 2026

AC

Upon arrival, I immediately noticed major construction directly across the street, creating significant noise. While outside noise is sometimes unavoidable, it was substantial and impacted the stay.

More concerning were the condition issues inside the unit:
•The bathroom faucet leaked into the cabinet whenever turned on, making it unusable. I notified management immediately and was told it would be fixed, but it never was. As a result, I had to brush my teeth and wash my hands in the kitchen sink for the duration of the stay.
•Multiple holes in the window screens allowed flies and gnats to enter when windows were opened. The unit also had a musty odor.
•On the final morning, I discovered what appeared to be a cockroach or similar bug in the shower.

I documented everything on video as soon as I arrived and can provide that documentation if needed. I reported the faucet issue immediately upon discovery, yet no repair was completed during my stay.

The condition of the property significantly impacted my experience. This was not the standard of accommodation advertised!
Let me know if you need video footage for proof. Thank you.

Self

10/10

Exceptional

13 Feb 2026

Matthew

Great communication throughout my stay, and I had a seamless experience.

4/10

Poor

30 Dec 2025

Asia

Room was neglected shower barely worked. Mildew was visible in the shower and overall just did not appear to be what was advertised.

Partner

10/10

Exceptional

14 Dec 2025

Scott

Great location and great property manager.

Business

10/10

Exceptional

24 Nov 2025

SVETLANA

Easy check in/out. Excellent directions and communication with the host. Quick replies for requests. Great location. Clean sheets and towels. Fully equipped kitchen.

Leisure Self

6/10

Pleasant

22 Aug 2025

Raquel

Great location. Clean apartment and good response from management. They advised free parking. But when you arrive, there are only a few spots on a small lot that's already occupied. The street parking is free subject to City laws, but still not available. If you finally get a spot after waiting hours for someone to leave so you can grab that spot. Vacation almost ruined because of time spent trying to park when you believe that a reserved spot is open for you as rental guest.

Family_with_children

8/10

Excellent

26 Jun 2025

Verified traveler

Good location and spacious living area. Furnished well. Listed Location looks like a different unit then what is displayed, though it is the same building. Not really a balcony as described but more of a doorway to the front stoop since the unit is on the ground level.

Self

10/10

Exceptional

01 Jun 2025

Valentina

Great

10/10

Exceptional

29 Mar 2025

Jimmy

I had a great stay at this place in Miami! The property was very nice—clean, stylish, and well-maintained. The amenities were excellent and made the stay super comfortable. What really stood out, though, was the location. It’s centrally located, so everything from restaurants and shops to the beach and nightlife was easily accessible. I’d definitely recommend staying here if you want a convenient and enjoyable Miami experience.

Leisure Friends

6/10

Pleasant

08 Feb 2025

Michelle

Not what the photos show.

The building is in poor shape. Very noisy, there is a lot of construction and airplanes constantly fly over. The apartment itself was clean but the shower did not function well (taps very loose). Kitchen cabinets as well need to be replaced, no stopper in kitchen sink or bathroom.

Partner

8/10

Excellent

09 Dec 2024

Alan

Although I had stayed at this location before and had an idea of what to expect it was not the conventional hotel having self check in. However parking was always a problem as my \"assigned spot\" was always taken. Also the bathroom faucets for the tub and shower were not really attached to the wall or very loose. However, they did comp me 2 days due to the inconvenience for my next visit.

Business

10/10

Exceptional

30 Jul 2024

Naiya

Great location

Leisure Family

10/10

Exceptional

07 Jul 2024

david

Nice and clean, good value.

Leisure Family

10/10

Exceptional

24 Jun 2024

Nathan

Loved the friendly staff and overall experience

10/10

Exceptional

24 Jun 2024

Muhammad Mohsin

Good place for a vacation

Business

2/10

Poor

25 May 2024

Daniel

This place is not safe

The pic doesn’t represent the property, it shows the opposite building, This place is not safer, everything was stolen from the car.

Friends_and_family Friends

6/10

Pleasant

17 May 2024

Galina

Thermostat batteries were old, so we couldn't change the temperature, which was set at 46F. Door lock batteries were old, so getting in the unit and trying to lock the unit was a challenge. Unit is advertised as having a sofa, but it is not a pull out sofa, so probably good enough for a child. Communications were perfect, 10/10...They did offer for maintenance to come and replace batteries, I just wasn't in the unit enough to wait for them. I believe that should have been noted and addressed by cleaning crew before we showed up.

Leisure Self

2/10

Poor

17 Mar 2024

Claudia

There was mold on the vents (just a few spots, the vents were black). The towels had yellow stains. A lot of the blinds fell when we tried to close them, were missing, or were being held up by tape. There was a joint on the balcony floor. There were stains on the wall. There was water damage on the wall. The paint in several areas of the bathroom was peeling. The window in the bathroom was dirty and did not completely close. The couches had stains.

Leisure Partner

2/10

Poor

06 Mar 2024

meagan

I’m a handicap person I read on the add that they had an elevator, nowhere did it say the only access was stairs into the building.. I have a dialysis machine that weights over 100 odd and I’m a fall risk .. I booked this place not knowing there was no access 45 mins. Here checking in .. I get there I can’t get in I call immediately and they ask for proof that I need a machine and that I’m handicapped.. I sent them my doctors notes as well as a picture of my machine . They denied me for a refund saying I needed to cancel 7 days before I’m like I just booked 45 mins ago , I can’t get in .. no compassion . My hubby went and checked out the property it smells like mold, everything is dirty and run down .. they called me back said it’s my fault and they are charging me the full week plus the cleaning fee even tho I didn’t even use the room ! They are so desperate for customers and money that they took advantage of a handicap person .. wild animals running around outside, construction and homeless people everywhere.. run away as fast as u can !

Leisure Pet

6/10

Pleasant

04 Mar 2024

Cécile

The communication was crystal clear, easy check-in and checkout.The bus stop is 2min away so it is convenient.
The reservation is made via Rocketstay so I don't know if the communications are with the owner or the organization.
On our first day, someone came to the apartment after we checked in and we did not receive any head up, when we came back, we found the TV on and an extra towel (we did not request this in the first place). We called Rockestay to understand what happened, they apologized.
Then, we requested an extra towel (we were two people) and more toilet paper so we knew that someone was going to come over.

The apartment is spacious, the bedding is good, we slept well.
However, basic elements are missing such as a small coffee table, a tea towel, more hangers for example.
If we book an apartment it is because we want to be able to cook and have basic amenities.
Also, the shower curtain was dirty, it doesn't cost much to change it.
The apartment could be great but unfortunately things are missing.
The elevator is not reliable, we wondered if we were going to get stuck most of the time but that's not the owner's fault.
There are constructions right behind so it's loud early in the mornings and during the day (not the owner's fault as well) so it is not possible to rest.
We are used to camping, roadtrip etc so we don't expect luxury or else but only the basics, maybe the owner should come and stay for one week like we did to know what's missing (?)

Leisure Partner

2/10

Poor

28 Feb 2024

Liz

The manager did not honor the agreement to extend and was increasingly rude. Never staying at these properties again! Buyer beware

Business_and_leisure Family

10/10

Exceptional

10 Feb 2024

Marinella

nice place

Leisure Partner

8/10

Excellent

04 Feb 2024

MARIANA

Amazing neiborhood.

Business_and_leisure Self

4/10

Poor

26 Jan 2024

Elena

Stay Away From This Place

This property is NOT an 8 out of 10. I am a hotels.com platinum user with over 60 stays in Miami in 2023 alone. I have become very familiar with the hospitality industry in Miami. I only research hotels with a rating of 8 and above, and that includes spaces like 23 Palms which are apartments with kitchens. The place has been minimally updated, and it is seriously in need of a massive renovation IF the owners wish to list it and charge prices for a stay at the 8/10 level. After arrival and the ensuing disappointment, I looked further into the ranking and the reviews. They have 2/10 and they have 10/10s. Highly unusual to have both ends of the spectrum but nothing in between. When one complains, there follows the offer of make certain costs go away, and complimentary stays in the future. That is how they get those 10/10 rankings. Place close attention to the 2/10 rankings. They are the accurate ones. The apartment had “that” smell one finds in cheap motels with no ventilation. There is no welcoming instructions waiting for the client; the keys to the pool and parking tag are almost hidden, hanging in a wall with a mural with the same colors, so I had to be directed as to where to find them after my second call to the property managers. My son’s feet were black after walking barefoot for 10 min. Had to ask him to wear socks thereafter. Owners need to do the right thing: either invest on renovations that bring the property to basic standards, or accept that this property is a 5

Friends_and_family Family

2/10

Poor

01 Jan 2024

Verified traveler

You get what you pay for

On arrival it was almost impossible to find a way into the building to check in. Once in the building the elevator was probably the slowest elevator in existence. Then at first glance the apartment was nice. Then after looking a little deeper, there were stains all over the couch and bed and the overall cleanliness was not awesome. Not to mention, the area is not a great area (my opinion). I was not impressed. When I decided to not stay there, the hotel refused to refund any amount no matter the circumstance. Hotels.com was extremely helpful in trying to advocate for me but they were even unable to negotiate any kind of refund. I would not suggest this location for anyone.

Business Partner

10/10

Exceptional

22 Dec 2023

Joanna Paola

The staff is amazing and always available anytime. Very clean and location is perfect. Will definitely come back soon!

Leisure Partner

10/10

Exceptional

16 Dec 2023

Verified traveler

With easy access to the location it was good to be away from the hussle and bussle and noise of the Art District but close enough to be there in only a few short momments. They had all the furnishings of my home.

Business

10/10

Exceptional

11 Dec 2023

dana

In Miami for work. The staff was exceptionally attentive and available even though there was no need. Everything was perfect. Definitely a convenient stay place again.

Business Self

10/10

Exceptional

26 Nov 2023

david

Vey nice apartment- clean, spacious and excellent location.

Leisure Self

10/10

Exceptional

23 Nov 2023

Marcel J

Amazing Stay in Miami

Amazing stay… great communication, from start to finish. Don’t hesitate to book with Rocket Stay. Apartment was very clean as well and let us check in early.

Friends_and_family Family

10/10

Exceptional

03 Oct 2023

Elizabeth

Nice place to stay. They reach out to me every all four days making sure my stay was doing good and also making sure I had everything I need.

Leisure Family

10/10

Exceptional

14 Jul 2023

Jimmy

Very clean & tidy apartment. Furniture is very nice and was decorated well. Would book again

Business_and_leisure Partner

10/10

Exceptional

09 Jul 2023

Kishawn

Had a Great Stay and it was very clean

Leisure Partner

10/10

Exceptional

06 Jul 2023

Verified traveler

Great choice!!

I had an amazing time at 23 Palms! Great place to stay!! I truely recommend it!

Self

10/10

Exceptional

29 Jun 2023

Stacey

The pool was a great addition. I also loved the neighborhood.

Leisure Friends

10/10

Exceptional

02 Jun 2023

Jose

Very nice, would definitely recommend, could use a splash of paint but nice.

Leisure Family

10/10

Exceptional

01 Jun 2023

Dieasha

I enjoyed my stay. the price was affordable the rooms was well worth it. Once arrived I was contacted about my room being available earlier than expected

Partner

10/10

Exceptional

31 May 2023

Arlando

This place was great I will stay there again I already booked for October. I will recommend this place to anyone family and friends

Business_and_leisure Family

10/10

Exceptional

02 May 2023

Chris

I enjoyed my stay here I would love to revisit in the future.

Leisure Self

10/10

Exceptional

12 Apr 2023

Jessica

Rocketstay was a very pleasant stay. Checkin was quick and easy. Parking was readily available. Super clean. Communication with host was a breeze. Would definitely stay here again :)

Business Family

10/10

Exceptional

18 Mar 2023

Vianca

I loved my stay, the apartment was very clean and spacious and had a beautiful balcony and just had everything i needed. The place has a laundry on site which is really helpful in the city. I enjoyed the stay overall and felt safe. As a lone traveler that was important to me.

Overall i had a beautiful time! I enjoyed the decoration and all the amenities in the kitchen and bathroom. Thank you Rocketstay Suites at 23 Palms!

Business Self

10/10

Exceptional

12 Mar 2023

leslie

Clean and spacious

Leisure Friends

2/10

Poor

11 Mar 2023

Tania

The owners are very bad people. I checked in tuesday and had to check out Wednesday morning because I got a call that my father is in a coma and they refused to refund me my money and said they wanna give me a voucher for next time and I’m not from Miami and don’t know when the next time I will be coming back. And the apartment is full with pollen and dust, it literally smells like does and I have allergies I can’t stay there because I was sneezing all night.

Leisure Family

10/10

Exceptional

09 Feb 2023

Carol

Communication was excellent and received emails regarding how to enter as well as planned maintenance so there were no surprise visits.

Business Self

10/10

Exceptional

07 Feb 2023

Eric

Communication

I really like the communication between the property and myself. Everything was exactly as they said it would be. Their check in email instructions were excellent! Usually a property will miss something but not these guys. The price point was great and the location is literally walking distance to just about everything and it was close to a local bus line. I look forward to doing business here again!

Business

6/10

Pleasant

30 Jan 2023

Belinda

We could use a few more towels. Being that we booked for 3 nights. We did bring to attention that the kitchen sink has severely low water pressure and only a small stream of water comes out. That was ok. Also the bathroom sink drains very very slowly. Probably needs to get a dose of draino. Otherwise it was a decent stay.

2/10

Poor

25 Jan 2023

Omer

It pains me to write this but my experience of the apartment was simply shocking.
It started with no hot and running water for three nights!
And continued that on my last morning in the apartment the next guest of the apartment just walked into the apartment while I was in the shower!
I've never been so scared and I'm just thinking what would have happened if there was a woman taking a shower instead of me.
Shocking farm and not recommended!!!

Self

2/10

Poor

24 Jan 2023

Yaimina

Beware and stay away from this property! False advertising and misleading photos. The property is very outdated, pool is green and filthy with pool furniture damaged and torn, the place is advertised as a condo but it's an old apartment. The apartment is filthy and dusty, hasn't been cleaned in months, sex stains on the living room couch. Piles of dust on blinds, walls and floors. I complained to the owner and have yet to receive any refund as promised. And to add insult to injury, the owner had the nerve to email me, trying to bribe me for a 5 star review and I would receive 2 free nights if I did. Who would stay in the dump of a place again?? Again- run away if you see this property and don't stay here!! You've been warned.

Leisure Family

10/10

Exceptional

12 Jan 2023

Andriy

Great place to stay!!!

Leisure Self

2/10

Poor

10 Jan 2023

Hannah

Appeared to be ejaculation stains on the couch.
Pubes in shower. Blood (or feces?) on towel.
Horrible smell attempting to cover up smoke.
Next to active construction site. No soundproofing.
Building looks and feels like a prison. Cannot get exit front of building.
Apartment building shown in photos is not the actual property.

10/10

Exceptional

03 Jan 2023

savon

This property is in a nice and convenient location. Wynwood, downtown and other major areas in Miami area really close that ridesharing app cost are reasonable to go anywhere and the area is walkable felt safe at night. Publix is a 1p minute walk and a local corner store with essentials right at end of street.

Leisure Friends

10/10

Exceptional

18 Dec 2022

BRUNA

Great location, clean, and had everything we needed. Very easy arrival/check in process at property and convenient parking. Comfortable bed. Water in shower doesn’t get hot. It wasn’t cold so it was tolerable. Chairs in balcony would’ve been nice, but overall it was a great stay!

Leisure Family

10/10

Exceptional

03 Dec 2022

eric

Great way to see Miami.

I love the unit super roomy and clean. It was centrally located to everything I needed for work. Will absolutely stay at the property again.

Business

10/10

Exceptional

11 Nov 2022

Francisco

Excellent hosts and such a convenient location. The information and coordination was seem less very clear. We enjoyed being so close to everything

Business_and_leisure Self

10/10

Exceptional

26 Oct 2022

Steven

The apartment itself was very nice and spacious and the surrounding area was also very nice. I felt completely safe in the surrounding area. It also nearly right off the coast. We were able to walk right over to the water (no beach though). My only complaint was there were multiple small roaches in the kitchen. Other than that it was perfect. Thankfully, the roaches were small so it was bearable, but I suggest trying to fix this problem as this would repel a lot of guests that would otherwise be happy to stay at this place. Thankfully the bugs were not huge though. This review would be a lot different if I saw a huge palmetto bug or spider.

Leisure Friends

10/10

Exceptional

14 Sep 2022

Manuela

I really liked place place. It is a 10-minute drive to the beach in Miami Beach and is close to the FTX Arena and Wynwood. The place was clean and the communication and checking was also easy.

Leisure Friends

10/10

Exceptional

02 Jul 2022

Edwin

Dope

My was pretty awesome and I would love to come back for another stay if possible thank you.

Self

10/10

Exceptional

20 Jun 2022

Paul

I had a good experience, it was comfortable ,convenient and clean

Self

10/10

Exceptional

22 May 2022

Lena

I found my stay comfortable. Easy access, walkable to food etc. and amenities. Other tenants in the building were very nice as well. Prompt communication from host. I would stay here again.

Leisure Self

10/10

Exceptional

12 May 2022

Josh

Great experience with Rocket Stay!

Overall great experience at this suite. Check in and out was a breeze. Always received great suggestions on local foods and entertainment!

Business

10/10

Exceptional

08 May 2022

Stanley

I recently enjoyed my stay here at Suites 23 Palms by Rocketstay. It’s a contactless check in which i loved. Owner answers within the hour which was great on communication! Rooms were professionally cleaned , spacious and a beautiful view from the balcony. I enjoyed my stay and it was all a smooth checking in process l. I enjoyed my stay and look forward to staying there the next time I’m in town in Miami. 5/5 stars

Leisure Friends

10/10

Exceptional

02 May 2022

Robin

Best trip ever

I loved this place the check in was easy and great! The apartment was very spacious and had a full kitchen which came in handy. Balcony gorgeous and very accessible. Quiet building close to Bayside shops. Want to come back soon again

Business Friends

10/10

Exceptional

04 Apr 2022

Jade

I stayed here for Miami music week/ultra and found the place to be very conveniently located. I was able to walk to and from most things I needed to do and for other things Uber wasn’t a bad price at all because of the great location. It’s not the fanciest place in the world but it was clean, cute, the bed was comfortable and the hosts/cleaners/everyone involved in the process were all really friendly too. The Wi-Fi leaves a lot to be desired so keep that in mind if you need it to be able to work etc. but for the purpose of my trip it wasn’t a big deal.

Leisure Self

8/10

Excellent

22 Mar 2022

Sonya

Nice walkable location. The only downside was simply that there wasn't a deadbolt on the inside of the apartment and the outdoor lock was a numerical code. Thus, anyone could enter with the correct combination and I had no way to secure myself from the inside. As a female, that NEVER feels safe no matter where you go. They should definitely allow for an additional lock on the inside that no one can penetrate.

Leisure Self

10/10

Exceptional

28 Feb 2022

darlene

Loved staying here! Had everything we needed for our stay! The balcony was a nice addition as well
This is an apartment building but was simple check in and out. Located in the biscayne area

Partner

10/10

Exceptional

15 Feb 2022

Kelly

Nice unit! Tastefully decorated. Comfortable.

Very nice unit! Well designed, comfortable, great smelling shampoo. Central area.

Business

6/10

Pleasant

13 Feb 2022

Agar

Good beginning but than...

After check in the service i receive declined. The room missing some things never got the items i requested such as blow dryer, spoons, floor was dusty. This room seems to be a room that hasnt been used in a while, on older side. Love that its sound proof. Outside was extremely loud as planes fly over

Business Family

6/10

Pleasant

22 Jan 2022

Larissa

Not very well cleaned and there is construciton going on starting from 7 am in the morning

Leisure Partner

2/10

Poor

18 Jan 2022

Sophie

Horrific

Really disappointing. The flat was dirty and dangerous due to a broken door and a/c hanging from it. I couldn’t access the balcony because the door was broken and was told to use a broom stick in order to secure it as it would lock. This meant I have to carry everything with me when I left the property as there was no security at all. A very disappointing stay, I wouldn’t ever choose this location again.

Business

8/10

Excellent

31 Dec 2021

christine

If you are looking for clean, no frills, then this place will work for you. The information to get into the building and apt were accurate. The building is old therefore windows did not close all the way and would be an issue on a cold breezy night. This building is also in the flight path of planes taking off and landing at MIA well past 11 p.m. Neighborhood otherwise was quiet.

Leisure Self

10/10

Exceptional

24 Dec 2021

Marcus

The area was quiet and the condo was clean.