Name: SpringHill Suites Miami Downtown/Medical Center
Address: 1311 NorthWest 10th Avenue, Miami, 33136, US

10/10

Exceptional

26 Jul 2026

John

Staff were all very helpful breakfast was great

6/10

Pleasant

25 Jul 2026

Terri

All of the staff wasn't very friendly at all. The rooms had an unpleasant smell and wasn't cleaned properly. Microwave was dirty, the carpet smelled horrible, and bathroom wasn't cleaned well. For the price of this hotel it should have been much better. Also, don't believe them when they say free shuttle service because they refer you to a third party place that's more expensive than Uber and Lyft. We got around fine with Uber & Lyft and was very affordable.

10/10

Exceptional

24 Jul 2026

Todd

The family enjoyed the stay at this location. The staff was helpful, experienced, and resourceful to make sure our stay was Pleasant. I would recommend this location.

Thank You,

2/10

Poor

24 Jul 2026

Deborah

Pool out of service. No bar. Renovation in progress. Property is very dated.

8/10

Excellent

24 Jul 2026

Keith

N/A

2/10

Poor

22 Jul 2026

Nakishma

They were undergoing renovations to part of the property so half of the amenities that I booked for were unavailable. The gym was unavailable and that was a big one for me. Breakfast was supposed to be included in the price and because the kitchen was closed they gave us a breakfast of an apple a bagel and a danish. absolutely deplorable and inedible. worse than hotels that suffered a hurricane. On checkout day we requested towels and we called 5 times to the front desk. We explained that we wanted to leave for our flight and still no one brought us towels. It was the worse stay I’ve ever experienced at any hotel. I usually stay at the Blue Lagoon location and it’s always amazing so I thought I would try downtown because it’s closer to the passport office. It was a disaster. I would never come back here.

6/10

Pleasant

22 Jul 2026

Jean-Waldy

The hotel staff is nice, but the hotel itself is very dated. In desperate need of an upgrade for the property. The hotel is not close to anything, so consider this one booking.

Partner

8/10

Excellent

21 Jul 2026

Troy

The staff was phenomenal they were kind and helpful. The pool was out of service and our first room was not in the best shape however that was rectified very quickly

Family_with_children

6/10

Pleasant

21 Jul 2026

Quenette

The only complaint that I had was that we booked solely based

4/10

Poor

20 Jul 2026

Homezell

The location was excellent.
The lobby looked and smelled so very good,until you got on the floors.
We were in a group of 11 and it was not a good experience.
The pool and gym were out of service for the 4 days.
The rooms were dusty and the ac vent could do well with some cleaning .
I had to move two time during my 4 days stay.
The first night ,there was sewer stenge on the floor and in my room then last night, The smoke detector went off, without any evident of smoke.
I requested a change of room for my family and I safety.
Then this morning there was no breakfast was served. Instead, an apple and a cinnamon in a bay was given to the guests.
No notification about the closure

It will be closed for 3mths.
I happy to be out of there.

I would NOT recommend

Family_with_children

4/10

Poor

20 Jul 2026

Maria

The area the the service the room the the carpet have stains

Partner

4/10

Poor

19 Jul 2026

Huaiming

The bill is not clean as shown in Expedia as there are some sales tax and Destination Fee not mentioned before

8/10

Excellent

18 Jul 2026

Theresa

Card key machine was broken. They had to walk us to the room every time we came out. Also, card key machine on the gate to park. My car was broken other than that, everything was okay.

Family

10/10

Exceptional

18 Jul 2026

Rama

Breakfast was average bar was closed randomly instead of published time everything else was convenient ice machines don’t work half the locations

Family

2/10

Poor

18 Jul 2026

Sally

Terrible area. Hotel staff turned how the volume on the phone at the main desk so they intentionally didn’t have to take calls

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Kristina

I didn’t have a terrible stay. The staff was very friendly and area was kept clean. It’s just certain things I wish were explained better. They said free breakfast but yet when we got downstairs there was nothing left or available. They said they offer transportation services to the cruise terminal but didn’t mention it’s $20 and up per person. They said they didn’t offer shuttles from the airport but yet we saw a shuttle. I just felt like the communication could have been better but other than that, it was a nice stay.

Family_with_children

10/10

Exceptional

16 Jul 2026

Deborah

I've been here 8 days while my husband was at university of Miami hospital. It was the most convenient place to stay . They have a complimentary breakfast and free shuttle service to the hospital. They have been incredibly accommodating when I've had to continue to update my stay .

Self

2/10

Poor

15 Jul 2026

margarita maria

Greedy mothers !!!!!!!

10/10

Exceptional

14 Jul 2026

Shannon

Clean room. Friendly staff. Great bartender. Good breakfast.

Partner

10/10

Exceptional

14 Jul 2026

Candyce

From the time I checked in to during and checking out was an exceptional experience. I would go back there soon and its a relief to know thats my go to!

10/10

Exceptional

14 Jul 2026

Terry

Excellent all around.

10/10

Exceptional

12 Jul 2026

Brett

We always stay here for the easy access to loanDepot Park. It’s about a mile to walk to the baseball stadium from the hotel. A very easy walk and doesn’t feel unsafe at any point. The hotel is usually busy, which is a good sign. I believe the location of being on a medical campus also helps to keep things nice and clean. The staff is always friendly and more than happy to accommodate any request you might have (within reason of course). I highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Elizabeth

Everything was perfect!

Partner

2/10

Poor

12 Jul 2026

Shania

The staff was friendly and professional, but unfortunately that was the only positive part of our stay. The hotel is very outdated and felt dirty and poorly maintained. Our room was dingy, the bathroom was extremely small, and the split bathroom layout was awkward and inconvenient. There was also peeling paint above the shower, which gave the impression that maintenance issues were being overlooked.

The surrounding area did not feel particularly safe or family-friendly, and I would not recommend this property to travelers with children. We were only staying one night before a cruise and seriously considered booking another hotel because we were so uncomfortable with the condition of the property.

For the price and the Marriott name, I expected much better. I would not stay here again.

Family_with_children

10/10

Exceptional

12 Jul 2026

RUTH

The room we had was huge and very clean! Breakfast is awesome! Stuff are nice too

Family_with_children

8/10

Excellent

12 Jul 2026

guillermo

Good staff,breakfast average,clean, surroundings not much.

Friends_and_family Family

2/10

Poor

11 Jul 2026

Raheem

Power kept going off and on. Whole hotel configuration was off.

4/10

Poor

11 Jul 2026

Ericha

The room was super musty and had a horrible mildew smell. The website through Hotels.com shows they have a shuttle and they do not. When I asked about it the attitude I received back was unacceptable. Tried to cancel since we needed a shuttle and the manager failed to return emails. Absolutely do not recommend this property

Partner

8/10

Excellent

10 Jul 2026

Gigi

No parking

Family

6/10

Pleasant

09 Jul 2026

Wendy

The room smelled funky like they had a previous flood and never cleaned the carpet. In addition, I put the air conditioning down to 62 as it was so warm in the room and maybe it got down to about 74. I was so exhausted by the time I got there, I didn't ask to change the room. I was nervous about upcoming surgery and really didn't want to be bothered with changing. The lighting in the room was also dim. The food from restaurant and continental breakfast were both good. The staff was nice and friendly.

Partner

6/10

Pleasant

09 Jul 2026

Richard

Worst nights’ sleep ever in any hotel. The mattress was hard and the pillows were terrible. I have stayed in Springhill suites before and have always enjoyed them, but this was terrible for sleeping. Also, the air-conditioning unit was so close to the bed that it was blowing on us all night. Everything else about the hotel was very good.

Partner

2/10

Poor

09 Jul 2026

Cherry

Unexpected hidden charges.

Partner

4/10

Poor

08 Jul 2026

Brian

Area of the hotel was not ideal. I wouldn't venture far on foot. I suppose the closeness to the nearby hospital is its draw for folk going there. We were there for a one nite stay before a cruise and for that purpose it was just OK. Hotel itself is unimpressive and given that you feel that venturing out for food by foot is a no go, the in-house food prices were -- in my opinion-exceptionally high and there were service charges I thought were also inappropriate. The somewhat modest pricing of the room itself was offset by these other downsides so I honestly would only consider it if you are needing lodging by the hospital or if you cannot find another reasonably priced alternative for a pre-cruise one night stay. Definitely not more than 2 stars.

Family

6/10

Pleasant

08 Jul 2026

Carolina Marisol

The hotel staff is nice and the rooms are cleaned and stocked well. I did not leave a 5 star review due to the “fee” they charge for $23 dollars where you must use their restaurant or bar for consumption. I did not want anything from there but regardless you don’t have an option to opt out or refuse you are charged the 23 consumption fee that they call destination fee even if you use it or not. They also stated they gave free metro rail passes however they did not have any to give. Offering without having??

Self

10/10

Exceptional

07 Jul 2026

tyrina

The lobby smelled very good the hallway on the 4th floor smelled like an old apartment
The check was for 3pm and we still had to wait 45 minutes. The room was spacious and clean overall. It was worth the wait for the price

10/10

Exceptional

07 Jul 2026

Kelly

All good!!

8/10

Excellent

05 Jul 2026

Robert

The room was clean and the breakfast was great but the front desk staff were disinterested.

Friends

10/10

Exceptional

04 Jul 2026

Candice

Staff very nice room very clean!

8/10

Excellent

03 Jul 2026

Odum

Great stay overall! Only one elevator was working and was told by another guest it’s been that way for a couple of weeks. I was not offered the $24 credit towards the restaurant. I had to ask for it. That was a little disturbing.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Myron

Property was clean. But needed some upkeep.. accessibility features were missing. Bench in shower had been removed. Quite disappointing.

Partner

4/10

Poor

01 Jul 2026

Keith

Upon arrival we were told we’d receive a $23 voucher to be used for drinks at their bar. We ordered 1 beer and 1 martini which we thought the $23 voucher might cover. After checkout we received a room charge for $50.80 for room service. (The only items we used were the 2 drinks) We are still in the process of trying to resolve this issue.

Partner

10/10

Exceptional

01 Jul 2026

Shawan

Clean rooms, friendly staff

Partner

10/10

Exceptional

01 Jul 2026

Kevin

The staff was great, and the room was very quiet and comfortable.

Self

10/10

Exceptional

01 Jul 2026

Kevin

The staff was very accommodating. My flight was pushed back later in the day, and they allowed a later check-out time, which I appreciated. I will definitely be staying again.

Self

8/10

Excellent

30 Jun 2026

tania

The place is very clean good location and good staff

Friends

6/10

Pleasant

30 Jun 2026

Kent

Understaffed. \"Restaurant and bar\" is a joke . . Almost no food actually available, servers ignored people constantly, billing not applied properly. \"Outdoor pool\" is an oversized hot tub, including temperature of the water. Shuttle services that are offered, outside of medical facilities, aren't real.

Partner

10/10

Exceptional

30 Jun 2026

Umberto

I

Family_with_children

10/10

Exceptional

29 Jun 2026

Cynthia

Very convenient to Miami port!

Family

10/10

Exceptional

29 Jun 2026

Christopher

Great staff

2/10

Poor

29 Jun 2026

Maleysia

The hotel was not very clean. Thank God we only stayed one night. The staff at night was rude and off putting. I will never recommend this hotel to anyone. The only good thing about this hotel is that it is close to the port.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Melissa

Gym equipment was damaged and small. Pool was small

Family_with_children

8/10

Excellent

28 Jun 2026

Heinz

Good

Partner

10/10

Exceptional

28 Jun 2026

juan

Nice.............

.
.
.....,

10/10

Exceptional

28 Jun 2026

Roseanna

The exterior doesn’t look like a hotel, but once you step inside it’s great. We walked to CVS in bayside and 7-11 if you like walks. It’s about a 15-20 minute walk one way.

2/10

Poor

28 Jun 2026

Jennifer

Toilet didn’t flush right, no tv remote, musty, needs renovation carpet stains all throughout lobby, and room

Family

10/10

Exceptional

28 Jun 2026

Titianna

Bkft was good. Staff was very helpful!!

Family_with_children

10/10

Exceptional

27 Jun 2026

Stephanie

Good

Family_with_children

6/10

Pleasant

27 Jun 2026

Brian

Rooms were large and spacious. Property is a bit dated and could use a refresh and update. Eg, no powered USB or C outlets in room.
Also our room was not available until very late in the day due to a lack of housekeeping staff. To be fair it was FIFA weekend and the place was packed!

Partner

4/10

Poor

27 Jun 2026

Kathy

Arrived early and was told they would call us when our rooms were ready. Later when we noticed large crowds checking in, we went back yo the desk. Because they didn’t call us, all six of our rooms were mot ready. The people who arrived after us but checked in before us got most of the available rooms. Restaurant supposed to open at 3pm, so husband went to get a beer while we wait. Was told to come back since they were not set up yet, it was after 3. The absolute worst part was having one elevator because one was inoperable. Extremely long wait for the one elevator and no stairs except emergency stairs which led out to a back alley. My granddaughter and I carried luggage down 5 flights of stairs, walked around to the front of the hotel to re-enter. All guests were upset and grumbling. This hotel is not Marriott quality. Also, 4 rooms were supposed to be Doubles and they were not. And one room had a pungent chemical smell. Never again…..

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Sherri

Staff was amazing and the breakfast was fresh and good

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Pedro

Location

Family_with_children

8/10

Excellent

25 Jun 2026

Huirong

We were going on a cruise out if the Miami port. This location worked well. The complimentary breakfast was very good.

Family_with_children

6/10

Pleasant

25 Jun 2026

Alister

Improvements could be made to make this a 4* review:
Room was booked for 3 but the fold down bed wasn’t made up or any linen/pillows available for our 3rd member!
Windows on the outside were extremely dirty and not very welcoming and visibility was impaired.
Breakfast was good.
We had a credit for $23 from hotel which we couldn’t spend as restaurant had limited opening hours.

Partner

8/10

Excellent

25 Jun 2026

Lynn

This hotel is old, poorly maintained and in a less than desirable part of town. There is no place to walk to. They do provide shuttle service to nearby hospitals and drop-off to restaurants in the evenings. No return service in evenings.

Partner

10/10

Exceptional

25 Jun 2026

Naydene

The staff were exceptionally wonderful.
Helped get through a rough medical reason for being in Miami.

Friends

8/10

Excellent

24 Jun 2026

Joselito

Clean room bathrooms are clean. Good selection of breakfast . Staffs are helpful. We ate out dinner at the bar/restaturant since we have good credit. Good prices is not bad. We only stayed for a night . We might come back .

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Phoenix

Parking is terrible and cost $30 per night

Family_with_children

4/10

Poor

22 Jun 2026

Robert

Close to the event I was attending.

Self

4/10

Poor

22 Jun 2026

Hermela

The room smelled bad, bedsheets had stain, the sofa bed had mold, the bed was very uncomfortable. when we went to have breakfast i asked the lady that works there if the waffle had eggs because my daughter is allergic to eggs and the lady had no idea what i was saying she actually tried to give me scrambled eggs and i said no does the waffle have eggs? She wouldn’t answer me so i just told my daughter not to eat it.

4/10

Poor

20 Jun 2026

Damon

Air conditioning was subpar felt hot in my room . Let the front desk Clark no the problem. He said he would send a engineer but never came so sad cause I never come back there

Self

6/10

Pleasant

20 Jun 2026

Jennell

The rooms were a good size and roomy. The staff was very helpful. But…. The rooms smelled damp like wet dog. There was mold by the air conditioner. You could tell it had been flooded and also the hallways. It just wasn’t pleasant. The toilet was very short so you had to squat very low. Take that away and everything was good. Food was good.i loved that you get a free meal or drink.

Family

10/10

Exceptional

20 Jun 2026

kristyn

I was really impressed with the staff and the rooms at this hotel. I loved the setup of the room and it made it really easy to get ready with several people because of the unusual setup. Our room had a shower with sink and mirror and then the toilet also had a sink and mirror in it so you could use both spaces to get ready. I felt they thought out every detail to maximize the space. The beds were very comfortable and the room was the perfect temperature. The staff was caring and very helpful. They seemed to care about making our stay great. I would choose to stay here again when we visit Miami.

Family

6/10

Pleasant

20 Jun 2026

Lindsey

Hotel was clean, staff was not the greatest.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Beth

The front desk staff were stiff and not very welcoming. The bar and food were a very real issue. Simple food orders took over an hour for most guests. I waited 1 and a half hours for avocado toast and then told they were out of avocado. The people next to me had order chips and guac. 40 min prior and told they were our of avocado?!?!?!

Partner

8/10

Excellent

19 Jun 2026

Janice

The staff were wonderful and willing to help. Our room was spacious and perfect for our short stay. Only negative is the amount of time the hotel put a hold on our credit card.

Family_with_children

10/10

Exceptional

19 Jun 2026

Elsie

This hotel is extremely close to the cruise port. The rooms are very roomy and comfortable. The free breakfast is good.

Friends

10/10

Exceptional

19 Jun 2026

Melissa

Booked this room before our cruise and our stay was amazing. They are very accommodating I was able to check in before 3. Thank you for an amazing stay.

Partner

10/10

Exceptional

16 Jun 2026

Gertrude

Yes!

Family

8/10

Excellent

16 Jun 2026

FELICIANO

La tranquilidad y limpieza

Self

8/10

Excellent

16 Jun 2026

Edileusa

The clean room is good

Partner

10/10

Exceptional

16 Jun 2026

HALA

All

Family_with_children

10/10

Exceptional

15 Jun 2026

Greilan

Hotel was clean and location was convenient. Staff was very friendly and helpful. Having a parking garage was very convenient (you do have to pay a nightly fee). They do not have a free shuttle to the cruise terminal, there is a third party that provides shuttle services, but you have to pay. They do have a free ride service that can take you around to locations within 2 miles. Overall good experience and convenient location.

Family_with_children

10/10

Exceptional

15 Jun 2026

Pedro

Very nice hotel and conveniently situated.

Self

10/10

Exceptional

15 Jun 2026

George

Staff was very pleasant and helpful.

Partner

10/10

Exceptional

12 Jun 2026

Joshua

You want a nice hotel to stay in this the place good views, plenty of things given in the room and a good breakfast offer for the price you pay a definite recommend for anyone traveling to Miami.

Self

6/10

Pleasant

12 Jun 2026

James

They did not bother to tell me that there was a \"destination charge\" of $25 or a $30 parking fee until I went to check in.

10/10

Exceptional

11 Jun 2026

Vivian

The trip was good

Partner

10/10

Exceptional

08 Jun 2026

Jose

Super amables todo muy limpio y muy agradable la estadia

Family_with_children

10/10

Exceptional

08 Jun 2026

Douglas

Rooms are spacious!

Family_with_children

10/10

Exceptional

07 Jun 2026

Jonathan

Parking was good

Family_with_children

6/10

Pleasant

04 Jun 2026

Angie

Wasn’t thrilled with location or age of hotel. Our room lost ac during the night so it made for a hot morning.

8/10

Excellent

04 Jun 2026

Fred

For a very reasonably priced room, the value was excellent. The rooms were spacious, and the mattress, pillows, and linens were all of high quality. I slept extremely well.

The breakfast buffet was adequate, though not exceptional. That said, they did serve real eggs and sausage, which was appreciated.

My primary criticism is that the property appears to be understaffed, which can result in long waits for service. Lastly, I noticed that the front desk staff, while polite and pleasant, frequently ignored ringing phone calls or appeared to take the phone off the hook when they became overwhelmed or wanted a break.

Self

10/10

Exceptional

03 Jun 2026

Teon

Amazing

8/10

Excellent

03 Jun 2026

Sharon

The night front desk staff was very welcoming. He later came over while we were getting a bite to eat to chat with us.

Friends

10/10

Exceptional

02 Jun 2026

Tania

Although the hotel is not in the very best area, we stayed there because we needed to be close to the hospital. We were pleasantly surprised at how clean and tidy everything was and how great the staff was and courteous. We had read some earlier reviews commenting on the restaurant, but we found it to be quite nice. The food was good. Service was excellent.
But mostly the front desk staff was great. Upon check in everything was explained very thoroughly from the charges that would be on the bill to the Wi-Fi information. And the same when we checked out, very courteous staff.
And in between, we use the shuttle drivers several times and had a great experience with them as well.

Friends_and_family Friends

2/10

Poor

02 Jun 2026

Marielis

El check in era a las 11:00 am y ya desde las 9:30 am la señora de limpieza tocó nuestra puerta lara decirme que ya fuera saliedno.

Family_with_children

10/10

Exceptional

01 Jun 2026

Hirosmar

Lo único que no fue de nuestro agrado fueron las almohadas, deberían de cambiarlas.De resto todo excelente. Tomar en cuenta que el Parkin tiene un costo de 30$ la noche

Family_with_children

8/10

Excellent

01 Jun 2026

Ruben

Breakfast

Family

10/10

Exceptional

01 Jun 2026

Kevin

This hotel was a blessing. Has on site parking. Area not the best but felt safe.