SpringHill Suites Miami Downtown/Medical Center

United States , Miami Area - FL
MIAMI, 1311 NorthWest 10th Avenue
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100 reviews shown

10/10

Exceptional

12 Mar 2026

Thomas

Did you have an airport shuttle? I was not aware of that.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Edward

Only a snort walk to U of Miami hospital.

10/10

Exceptional

08 Mar 2026

Jerry

Yes

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Deni

Staff is amazing! Hotel is a bit dated, but the beds are incredibly comfortable and the rooms are very roomy. Love the separate water closet from wash rooms!

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

jasmin

Fantastic

10/10

Exceptional

06 Mar 2026

Leah

Super nice staff!!!

Partner

10/10

Exceptional

04 Mar 2026

andrew

Great stay room and amenities

10/10

Exceptional

04 Mar 2026

Rachele

Amazing as Always!

Pet

6/10

Pleasant

02 Mar 2026

Hilary

Room could definitely use closer attention
Wrapper and chips on floor under desk
Fingerprints on desk frame and doorframes.
Coverlet on one side smelled of cologne 😞

Self

8/10

Excellent

02 Mar 2026

William

The room was clean

8/10

Excellent

01 Mar 2026

Gary

Front desk personnel were exceptional.
Room carpeting needs replaced.

Partner

8/10

Excellent

01 Mar 2026

Timothy

Amenities

Friends

8/10

Excellent

27 Feb 2026

sandra

The staff was very helpful

6/10

Pleasant

23 Feb 2026

Alicia

Long registration/checkin time, broken elevator, and and carpet cleanliness were an issue.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Sheryl

Cleaned room.

10/10

Exceptional

22 Feb 2026

Eric

Room was good, late night host was very knowledgeable and friendly. Dig the laundry room for guest. On street parking and area felt safe

Family_with_children

10/10

Exceptional

18 Feb 2026

Jacqueline

Everything was nice

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Gabriella

Front desk was super helpful during our stay and room was clean

Leisure Friends

10/10

Exceptional

16 Feb 2026

Robert

Clean and convenient to get to port the next day.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Joshua

Room was gross, boogers on the wall and hair on towels. Service was not responsive, sat at bar at restaurant for 20 minutes waiting to order, eventually left. Hotel represented foodmcredits for each day to use towards meals, no food was able to be ordered.

Leisure Family

10/10

Exceptional

14 Feb 2026

Crissy

Malik the check in attendant, Stood out!!! He was professional, helpful, courteous and kind!

Partner

4/10

Poor

13 Feb 2026

Steve

Dirty. Terrible area

6/10

Pleasant

13 Feb 2026

Jennifer

The hotel is unorganized. The first room assignment wasn’t turned over/made up and smelled horrible. Thankfully, the front desk quickly fixed this by giving me another room. Everyday I had to re-explain to the same very friendly but frazzled person at the front desk that no, I wasn’t checking out and had the room for the week (booked and paid through Expedia). I didn’t get credited the hospital discount rate even though this kind and friendly person pointed it out and went into the system to fix it. The credit card machine, computer and printers were out of order in the restaurant and front desk off and on the whole time. Food at the restaurant was tasty but the bartender/server was often overwhelmed by trying to serve everyone solo. Not sure what was going wrong with technology and management. Staff was so nice trying to figure things out but this is a hotel that supports guests of people stressed visiting loved ones at the hospital. The hotel added stress that was really unhelpful at a difficult time for my family.

10/10

Exceptional

11 Feb 2026

Mike

Staff

Friends_and_family Friends

10/10

Exceptional

11 Feb 2026

George

Great staff

Business Friends

4/10

Poor

06 Feb 2026

Toni

The battery on the door was dead and my room key didn’t work so every time I left my room I had to wait for someone from the front desk to come open my door. At times I had to wait over 20 minutes. It was a big inconvenience

Leisure Self

10/10

Exceptional

05 Feb 2026

RICKY AYSON

The staff are truly wonderful and incredibly helpful. They made my check-in process quick and smooth.

Leisure Friends

2/10

Poor

05 Feb 2026

Deborah

Night staff at the desk was very rude
We had an issue with the toilet being plugged up and not flushing and he was not very accommodating at all!
A staff member brought us a plunger and we had to plunge it ourselves still didn’t work. No sympathy what so ever from the staff.

Leisure Family

10/10

Exceptional

04 Feb 2026

Fabiana

Excellent

Business

8/10

Excellent

03 Feb 2026

RICHARD

good but elevators down most of time there.

Business Partner

10/10

Exceptional

02 Feb 2026

PATRICIA E.

Great location for day before cruise, restaurant food was good, free breakfast was great. Staff wonerful!

Leisure Partner

4/10

Poor

01 Feb 2026

Wendy

The couch was stained with weird white stuff. The pull out bed in the couch was stained brown

Leisure Family_with_children

6/10

Pleasant

01 Feb 2026

ron and gail

Overall, not a bad hotel. However, it’s location directly adjacent to a hotel makes it a very loud night and hard to sleep. Also $5.50 for one of the cheapest bottles of water you could buy I thought is ridiculous.

8/10

Excellent

31 Jan 2026

David

The desk staff was excellent. The room was very nice, and the bed was comfortable, though the spotlights over the bed did not work. The HVAC unit was excellent. There was no clock in the room, and no ports to charge a phone, so bring a charger. The bar/restaurant was a nice space, with a very simple menu. They do, however, need an additional person or two to staff it.

6/10

Pleasant

27 Jan 2026

Christy

This was just a pit stop before our cruise, so we weren’t expecting it to be amazing, but the hotel could definitely use some updating! The carpet and couches were filthy, ripped, and worn. The staff was nice, and the breakfast was great. The hotel itself could use some updating.

6/10

Pleasant

27 Jan 2026

Wayne

Room was ok. Noisy AC system.
Some staff courteous.
Service was not great.

Leisure Family

10/10

Exceptional

26 Jan 2026

Violet

Nice room, friendly and helpful staff.

10/10

Exceptional

25 Jan 2026

Ryan

The staff were amazing and helpful. The room was well kept and spacious.

10/10

Exceptional

25 Jan 2026

Montford

Clean, well designed room. Friendly and professional staff. Good breakfast. Nice bar/restaurant-great bartender.

Leisure Family

10/10

Exceptional

20 Jan 2026

Khalil

Location was great, room was clean and guest services was excellent.

Partner

6/10

Pleasant

19 Jan 2026

Starr

We chose this hotel because of its proximity to the hospital. And the shuttle service. The shuttle service, however, was inconsistent and problematic.

Partner

10/10

Exceptional

19 Jan 2026

Traci

Friendly staff, quick in and out.

Leisure Family

4/10

Poor

18 Jan 2026

Kevin

We booked a king bed and they gave us two double beds instead. The front desk attendant was surly and condescendingly offered us two beers as compensation. In the room our showerhead hung out of the wall with a hole by the fixture. The hallway carpet on our floor was dirty and the lobby furniture was torn and stained. We not recommend and will definitely would not book that hotel again.

Partner

6/10

Pleasant

17 Jan 2026

Hilary Ann

Breakfast needed more options. Staff was excellent and the rooms were good .

Business_and_leisure Family

10/10

Exceptional

14 Jan 2026

Elwyn

Room very clean.

8/10

Excellent

13 Jan 2026

Rashel

The room was very clean. A couple of minor repairs were needed (burned-out light bulb, sliding door to bathroom track sticks), but these were made promptly and correctly. The STAFF could not have been more pleasant, professional, or helpful.

6/10

Pleasant

08 Jan 2026

LEWIS

The staff was great. Food sufficient, better good than bad.

6/10

Pleasant

07 Jan 2026

Blaise

Friendly staff, clean room, but noisy room facing the freeway

Family

10/10

Exceptional

05 Jan 2026

Susan

Excellent hotel - close to everything you would want to see- outside areas were beautiful- room was great - breakfast had many options - staff was extremely helpful and pleasant.

6/10

Pleasant

04 Jan 2026

Michael

Room was ok... The AC couldn't be adjusted at all it was full blast or off. The shower was bad. No pressure and took 5 minutes just to start to get hot water. The shower head was falling apart. Staff were friendly and helpful

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Mark

The check in staff were exceptionally courteous and mindful of my injury

Leisure Family

10/10

Exceptional

03 Jan 2026

Charlotte

Great service from bartender and front desk

Leisure Family

6/10

Pleasant

01 Jan 2026

MANUEL

This hotel needs a renovation.
Too crouded during breakfast time, please ask guests not to come down wearing pijama.
A good location if you are heading to the cruise port.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Umasankar

The TV did not work. Everything else was good.

4/10

Poor

01 Jan 2026

Julie

There was on’y lukewarm water for the whole two days. I mentionned it to the reception but there was nothing they could do. The guy told me he would remove a fee for the inconvenience but he did not. When we arrived at the breakfast at 9h10, they said they could not give me oatmeal because they were closing in 20 minutes. It was packed of people still at that time but they did not care. I could not find my way to get food because it was too packed and almost nothing was left. It was definitely not a good experience and I would not recommend this place.

Family

6/10

Pleasant

30 Dec 2025

Tamika

The menu didn’t have a lot of healthy options. The staff was great and very helpful.

Leisure Family

2/10

Poor

28 Dec 2025

Donna

The room needs updated the rug was filthy. The restaurant did not have a many options not cheese pizza or fries. We had to go to the mall to get food. Not good for a Marriot property

Leisure Partner

10/10

Exceptional

28 Dec 2025

Lucas

The staff is great! The carpet is too old and the breakfast , they never change the menu. Always the same!

Business_and_leisure Family

10/10

Exceptional

27 Dec 2025

Chwee

Great location, smooth and fast checkin

Friends_and_family Family

2/10

Poor

26 Dec 2025

Aaron

I asked for the check in date to be moved to 12/27 right after booking due to a mistake, Aileen said I would receive an email confirming the change... I have not...waiting since 345pm

10/10

Exceptional

24 Dec 2025

Edna

The room was clean and the breakfast was excellent. The check-in staff was courteous and knowledgeable.

8/10

Excellent

23 Dec 2025

Steven

Service was great, food was good, and really attentive staff.

Family_with_children

4/10

Poor

23 Dec 2025

Michael

I didnt like the fact you had to pay to park. Plus they charge some hidden fees for things i didnt even use.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Gail

Staff are nice and friendly

4/10

Poor

22 Dec 2025

Jessica

The room and air conditioner smelled very moldy and musty. We couldn’t turn the air on bc it smelled so horrible. But overall it was ok. I wouldn’t stay here again but it was fine for one night. The breakfast was your typical hotel hot breakfast and fine. The shuttle to the port was $10 per person and ran 2 hours behind schedule.

Leisure Family_with_children

6/10

Pleasant

22 Dec 2025

Vijaykishore

Bath favour head is very bad and water is dripping from the topfloor in the shower
Breakfast os okay

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Sandra

We were impressed with the staff as they were very polite, professional and helpful.The hotel was also lain out with easy access to all areas.We enjoyed the meals as well as the clean room.

Business Partner

10/10

Exceptional

21 Dec 2025

Ms Kim

Great place to stay! Very clean and spacious rooms! Friendly staff and food is very good!

Partner

10/10

Exceptional

20 Dec 2025

Mary Ann

Very friendly check in service. Breakfast was good. Potatoes were very good. Thanks

Friends_and_family Family

6/10

Pleasant

19 Dec 2025

Aubri

There needed to be more staff. The young man that checked us in was drowning by himself. Also we came back to the hotel late a night later that day and there was no one at the front desk. We needed towels and a blanket and the security guard had to help us after 30 minautes trying to reach somebody.

Friends_and_family Friends

10/10

Exceptional

19 Dec 2025

Mark

Courteous staff, room was in a quiet section, and breakfast was great. The bartender/server in the restaurant is the best!

Business

6/10

Pleasant

16 Dec 2025

Newton

Was. In good condition. Needs to be updated.

6/10

Pleasant

16 Dec 2025

Newton

Rooms need to be updated. The rolling shower needs to be fixed where as the water goes down the drain and not wet all over the floor when coming out the shower. Its needs a little incline sothe water does not wet all over.

8/10

Excellent

15 Dec 2025

Vincent

Everything was good. Location was perfect - convenient to train into downtown.

Only issue was the mattress. The mattress in that room needs to be replaced. The middle was so compressed i kept sliding to the middle in my sleep (and dragging my sheets with me)

Leisure Partner

8/10

Excellent

14 Dec 2025

Ryan

Friendly Staff

2/10

Poor

13 Dec 2025

Patricia

ROOM IS ABSOLUTELY DISGUSTING. Smells like body odor, stained carpet

6/10

Pleasant

13 Dec 2025

James

The rooms could use some refreshing.

10/10

Exceptional

12 Dec 2025

Gary

Us old guys like \"comfort\" height toilets.

Walking distance to UMC was great.!!
Could not read the TV menu from either the sofa or bed.!!!

Business Family

6/10

Pleasant

11 Dec 2025

Anne Marie

The room was in good condition and the staff was very friendly and courteous.

Friends_and_family Friends

6/10

Pleasant

11 Dec 2025

Michael

Rooms are nice size. Hotel in need of an update. Breakfast choices are limited. Bar ran out of Vodka which took a few days to replenish.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Sharon

Bfast standard fare. Ready on time

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Diosaivana

Todo estaba limpio. Lo recomiendo. Tranquilo buen desayuno

Business Family_with_children

8/10

Excellent

10 Dec 2025

Vernal

Very good hotel.

Friends_and_family Family

2/10

Poor

08 Dec 2025

Paul

The room was run down, dirty blinds, moldy and they only cleaned my room once.

10/10

Exceptional

07 Dec 2025

Anthony

Loved how close it was to Miami port. Front Desk was awesome. Thanks Dorian.

10/10

Exceptional

07 Dec 2025

Tobie

Breakfast was great. Food at bar good. Room clean and staff nice. Liked using gym. Staff very helpful.

Business

10/10

Exceptional

07 Dec 2025

Adrean

If you're looking for a place to crash before your cruise, totally book this one. The amenities were awesome: pool, free breakfast, and great customer service!

8/10

Excellent

07 Dec 2025

Brian

Great staff

Leisure Partner

6/10

Pleasant

06 Dec 2025

Jane

Rooms and food was nice but I was overcharged for my room I'm still waiting for that money to return to my wccount

2/10

Poor

04 Dec 2025

Tyesha

The air conditioner in the room sounded like an old Oldsmobile trying to start up. It made this loud sound all through the night no one in my room sleep. It was horrible. The deain in the shower was slow so it took the water forever to drain, so we put a towel in shower floor to quiet the slow drain sound. I will contact soon for refund just getting service since im headedback home now

Leisure Family

6/10

Pleasant

03 Dec 2025

Alexander

Things were okay. Cleanliness - the rooms, hallways, seemed a little damp. Not too too bad. The air conditioning was too cold and wouldn't turn off unless you unplug. Then, when we plug in, wouldn't turn on. So, a whole day and night without air conditioning. We were told \"so sorry\" but nothing else. I guess it's just the area is not so nice. It's sad because the Bascom Palmer Eye Institute provides so much in terms of visitors to the area. I would expect more of a hotel with the words \"medical center\" in the name. People go to have eye surgery and want good hotel services. Regular Extra Strength Tylenol should be stocked up. It would just make good business sense to keep that basic item in your lobby. The gym is smelly too, damp, maybe mold. Anyhow, thanks for the stay. I hope this feedback gets read and maybe used to do better.

Business Family

6/10

Pleasant

02 Dec 2025

YOGESH

Location and overall cleanliness. Gave a feel of transit hotel than a Marriott. Brand value was a total miss.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Heidi

Good location & clean property

6/10

Pleasant

30 Nov 2025

Carla

Pro: Close to Airport and Ports.
Quick and early check in
Pool
Microwave/fridge
Nice enclosed patio
Bar with a professional bartender
Serve continental breakfast.
Cons: upon entrance of lobby it smelled of mildew-musty smell.
Soiled stained carpet throughout the lobby, hotel hallways and room.
Gym: dank, moldy wet smell, no air circulation. No water jug when working out.
Ripped/torn furniture.
Bed was horrible, way over due to be changed out. It had permanent dips when all visitors have slept.

5th floor- was cleaned but did not smell the best. I sprayed Lysol and used small air fresheners I travel with.
Check out -TBD
This is a place for a good 1 night before a flight.

Leisure

8/10

Excellent

30 Nov 2025

Ashley

Courteous staff, easy walk to win dixie smoothie kings and jersey mikes. Less than 5 miles from walmart. Smooth 15 to 20 min ride by uber or shuttle (10 pp) to cruise port

Leisure Family

8/10

Excellent

29 Nov 2025

BARBARA

The air conditioning smelled of mold.
One room I stayed in, the ac vents were dirty.
The sound of the highway is loud. Would be good to have a louder fan or provide a sound machine. The smoke detector light was blinking the whole night (because the battery probably needed changing.) The 1st room I was given, the remote didn't work.

Self

10/10

Exceptional

29 Nov 2025

Shirley

Front desk staff always ready to help

Partner

6/10

Pleasant

29 Nov 2025

Lachrisser Adesary

It is an okay stay for a quick trip, if you need a place close to hospital.