Name: YOTEL Miami, Select by Hilton
Address: 227 NE 2nd, Miami, 33132, US

10/10

Exceptional

26 Jul 2026

Kameela

I loved how clean the room was & the light features.

10/10

Exceptional

26 Jul 2026

davon

Clean room great pricing for the stay housekeeping did a great job as well as front desk

10/10

Exceptional

25 Jul 2026

Tasheena

Nice hotel

10/10

Exceptional

24 Jul 2026

Patty

The staff were friendly and very helpful, the room was clean, the bar service was great and the food was delicious! We are planning another stay there!

4/10

Poor

22 Jul 2026

Christine

Shower was broken. It was fixed.

10/10

Exceptional

21 Jul 2026

Neil

Everything from arrival to check out was smooth and efficient. The rooms and hotel were extremely clean. Perfect location directly opposite the people mover

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Monique

No complaints a good hotel!

Partner

10/10

Exceptional

18 Jul 2026

Londynn

The room

10/10

Exceptional

18 Jul 2026

Robert

Nice quiet place rooms are small for the price

Partner

10/10

Exceptional

18 Jul 2026

James

Great place will visit again

Partner

4/10

Poor

16 Jul 2026

Macy

So let me start by reminding you, this hotel is not cheap. My room was over $300. So there should have been no issues at all, but this was not the case. I’ll start off by mentioning the elevators. The way they function is ridiculous. I was there with family and the elevators are not typical elevators. Not only do you first have to figure out how to use it in the first place, because they give you no guidance other than what your mom number is, it does not allow you to get off on floors your room isn’t on. So it was a whole ordeal trying to go to a family member’s room. I don’t like the design of the bathroom. It’s an open room concept and the bathroom door is literally a swing door, doesn’t shut or lock which is uncomfortable for kids. One of the biggest issues period was poor communication. Our room was not cold when we got to it. Absolutely unacceptable for an expensive hotel in July in Miami. My sister had the same issue in her room as well. I texted the number I was told to text with an issue and was told someone would be right up. We left and came back, still not cold. I proceeded to text the chat again & received apologies and then was assured the room would be fixed when we got back again. STILL WASN’T. Finally, I called the front desk and he basically laughed & said how I wasn’t supposed to use that chat & it never notified them. Then why was I told to reach out to that number & why was I getting a response? Anyways, avoid this hotel because I’m out of characters. SMH

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Demetrious

I needed new sheets and a blanket…as you can tell they weren’t fresh. I waited an entire day to receive them. Picking up food from the few as fast and friendly. Location was great.

Family_with_children

2/10

Poor

13 Jul 2026

Greg

Rude staff, unprepared for check in even after waiting for hours, Tiny room with beds, toilet and shower (no separate bathroom).

Family_with_children

8/10

Excellent

13 Jul 2026

Melissa

.

Family

2/10

Poor

11 Jul 2026

Kerri

Do.not.waste.your.money!
Downstairs bartender was super rude. Upstairs bartender was cool but the drinks were terribly expensive. I asked for towels half a dozen towels and they never came. There is no privacy in the room with the toilet and shower set up from the rest of the room. The AC did not work in 2/3 of the rooms we got. It is an expensive room and breakfast is not included ( 25 pp ). The elevators were super confusing ( never ran into this in my 53 years of life ). The chat feature answers you but then you call the desk and they tell you they never received the messages even though you get answered through the text feature. And they then tell you to not use the chat feature but it literally texts you first! Definitely better options out there. Waiting to see my bill and it had better be right! Wish we had done better research beforehand and I now see they only receive 2.5 stars on yelp. On our return home now and the hotel we got this time is so much better! If zero stars was an option I would give that!!! Don’t book here unless you enjoy being ignored.

Friends_and_family Family

2/10

Poor

11 Jul 2026

John

Awesome service . Couldn’t get clean towels, the restaurant, has absolutely awful service . Couldn’t even get a KNIFE for my STEAK. That I spent 100$ on.

10/10

Exceptional

11 Jul 2026

Albita

I loved the retro vibe of the hotel! I spent a lot of time by the pool and really enjoyed my stay! The food from the restaurant was okay, I’d recommend eating out instead.

Self

10/10

Exceptional

08 Jul 2026

Abdiel

I had a great stay at YOTEL Miami. The hotel’s location is one of its biggest strengths—it’s within walking distance of Bayside Marketplace, the Kaseya Center, and the free Metromover, making it easy to explore downtown without a car. The room was modern, clean, and comfortable, and I appreciated the sleek, tech-focused design. The staff was friendly and the check-in/check-out process was quick and easy. The rooftop pool and common areas were a nice bonus after a day of exploring the city. My only minor complaint is that the rooms are a bit compact, but they are well designed and have everything you need. Overall, I would definitely stay here again and recommend it to anyone looking for a modern hotel in a convenient downtown Miami location.

Partner

10/10

Exceptional

08 Jul 2026

Brittany

The room was clean, typical wear and tear throughout the building. It’s a pretty cool place close to the arena for concert. Walking distance from a CVS and food. The beds were super comfortable and the staff was super nice and helpful at all times!

Partner

10/10

Exceptional

07 Jul 2026

Evelyn

The staff were the plus for the Yotel. Accommodating and professional at all times.

Partner

10/10

Exceptional

06 Jul 2026

Gerri Estella Mari

We really loved our room as it was clean and had everything we could need like hair dryer, iron for your clothes. Breakfast was pretty good as well.

Family

2/10

Poor

06 Jul 2026

Jasmin

The bed sheets were disgustingly dirty full of stains literally all over the blanket - lucky we pulled back the quilt before laying in the bed. The phone does not work to call and complain went to the front desk and was told I am sorry - huh- I literally showed pictures and the woman stated - yea that’s disgusting

Family_with_children

4/10

Poor

06 Jul 2026

Brian

Checked in at 3pm and requested sheets/blanket/pillows for the pull out couch. I paid extra for two additional guests. After calling 4 times and two trips to the front desk, we finally had pillows and a sheet delivered around 8pm, but no blanket. When I went back to the front desk again to ask for the blanket, I was told they didn’t have them and it should have been in the closet. There was no closet and no blanket. My 8 year old slept with a towel for cover last night. We will not be back. Very disappointed and frustrated.

Family_with_children

4/10

Poor

06 Jul 2026

brianna

My room flooded the first day I was there, then my air stopped working and no one came until the next morning.
Lastly, the didn't have wash clothes for me.

Self

4/10

Poor

06 Jul 2026

Zoraya

The bed was a sofa bed. You will sleep horrible on it. They gave you 2 welcome drinks which is only for beer. They charge you 20% service fee & the bartender said the fee was for everyone who worked there so if you wanted to tip her more you could.

Partner

10/10

Exceptional

05 Jul 2026

tameca

I was traveling from Detroit for a cruise so we stayed there for a day. We got there pretty early and not only did they let us check in early, the accommodated us with a bigger room due to the size of my family. They were very helpful and nice. We will be visiting the hotel again.

Family_with_children

10/10

Exceptional

05 Jul 2026

dorlyn Guiselle guido

The staff was extremely friendly and helpful throughout our stay. They always made us feel welcome. The breakfast wasn’t huge, but everything was tasty and well prepared. Overall, we had a very pleasant experience and would definitely stay here again.

Friends

2/10

Poor

05 Jul 2026

jennifer

The hotel was not clean. The rooms were very sparse. It gave the feel of a very, very low hotel.

Friends

6/10

Pleasant

04 Jul 2026

Andrea

The best thing about this hotel was the location as it was near to Bayfront Park, CVS and other small shops. The breakfast was included and it was mediocre but the breakfast staff were extremely pleasant, shout out to Gabby!
The room was ok, basic and has an extremely foul smell which was annoying. The air conditioning was faulty and I had to beg them 3 times to fix it. Only when I insisted the second time, they came. I asked for a restock of toilet paper to be delivered to the room and i’m still waiting on it.

Partner

10/10

Exceptional

04 Jul 2026

Miguel

Muy buena la atención. 100% recomendado

Family_with_children

10/10

Exceptional

04 Jul 2026

Esteban

Excelente todo es mi 3 vez aquí

Self

8/10

Excellent

03 Jul 2026

Jesse

All was good except the breakfast. We decided to pre-purchase 2 breakfast at the hotel for the 2 days we were there. Bad decision the buffet type breakfast was very small & not good. So on the second day, I asked them if I could use the $34 towards purchasing breakfast at the restaurant and they told me no so I wanted to losing $34 not too happy about that but I’ll know for next time don’t order the breakfast.

Partner

10/10

Exceptional

03 Jul 2026

KAREL

Staff were really friendly. They even extended my checkout time so I could get some sleep. The restaurant/bar has some decent food at reasonable prices, I was expecting outrageous prices given the hotel’s location.

Self

10/10

Exceptional

03 Jul 2026

Shauntel

Stayed 4 nights here,

10/10

Exceptional

02 Jul 2026

Aaron

The staff was friendly and helpful!

Self

10/10

Exceptional

28 Jun 2026

TIFFANY W

It was a great location for next day Cruise Embarkation! Super clean, destination elevators, super “hip”, and the staff were friendly, welcoming, and professional! I loved my short stay!

Partner

10/10

Exceptional

28 Jun 2026

Amanda

I enjoyed this property so much. The location was great for walking around. The breakfast off of the menu was delicious. I loved the openness of the rooms(not ideal for families). I will be back.

Partner

10/10

Exceptional

28 Jun 2026

Oscar

Todo maravilloso! Muchas

Family

10/10

Exceptional

28 Jun 2026

Roxanne

Loved the location and the hotel itself - well kept, clean, and comfy! We stayed with a toddler and it was great.

The only thing I’d say is that one of the people we encountered at the front desk was a bit… rude/unbothered? Did not smile ONCE. Did not even acknowledge us when we arrived - we thought they were busy and then noticed they helped people that went through their side. One of the other staff was very apologetic. They would not let my husband back in the building and asked him to figure out a way for me to get him the key (I was in the room with the baby sleeping). Overall, not the vibe you expect in hospitality. Other people were friendly, though, so I’m surprised they haven’t picked up on that yet… maybe this person is overworked, lol. Anyway, we hope to be back!

BEWARE: There is NO parking or valet on site. You have to park somewhere else. We used SpotHero to reserve a parking space nearby and it was $40/night.

Family_with_children

10/10

Exceptional

28 Jun 2026

Elizabeth

Great customer service and clean rooms! The staff was very helpful with calling is

2/10

Poor

28 Jun 2026

Theresa

Customer service was horrible. The rules was not clean. The water was not working terrible parking.

The only good thing was the guy that make the drinks the bartender he was lovely been making drinks for over 30 years.

Family

2/10

Poor

27 Jun 2026

Zachary

Stains on the beds and carpets and couch it looked like blood. A lot of homeless people nearby, and hoodlums hanging out front.

Friends

6/10

Pleasant

27 Jun 2026

Rebecca

We booked this hotel because they offered a shuttle to the cruise port and that was not honored…

Partner

8/10

Excellent

26 Jun 2026

Mario

It’s worth the price but the property needs more supervision on cleaning , carpets are dirty and it’s fine detail that can make a difference . Staff is super

Self

8/10

Excellent

26 Jun 2026

Martha

The stay was fine as far as the room, location, + price. The che k in staff was amazingly friendly + quick....My gripe is do not offer a welcome drink that is only for one type of beer; the needs to be a non alcoholic option. In addition, do not give a 20% off couple and then charge a 20% surcharge in your restaurant.

Family

2/10

Poor

26 Jun 2026

Hernan D

Stayed here with my wife for three nights, and unfortunately our experience was very disappointing. We requested housekeeping several times throughout our stay, but our room was never cleaned—not even fresh towels were provided.
The breakfast buffet was extremely expensive considering the poor quality and limited selection. On top of that, the rooms were very noisy, making it difficult to get a good night's sleep.
Overall, this was a very poor experience, and I would not stay here again or recommend it to others.

Partner

10/10

Exceptional

25 Jun 2026

Andrea

Very nice hotel, easy check in

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Ashley

I needed a one night stay before my cruise and this was a great spot. A mile from the cruise port. Restaurant and bar inside. Pool and hot tub. Staff called me a taxi when needed. Great place to stay.

Partner

8/10

Excellent

23 Jun 2026

Janelle Consuello

Okay to stay

Partner

10/10

Exceptional

23 Jun 2026

LEON

Clean room is all I

10/10

Exceptional

23 Jun 2026

Shane

The stay was nice. The photos of the room are a little deceiving it’s a lot smaller than expected. Overall it was a good, clean stay!!

Partner

10/10

Exceptional

23 Jun 2026

matthew

Fast & easy check in process. Staff was very friendly

Partner

10/10

Exceptional

22 Jun 2026

Jessica

Staff was great. Loved the conditioner for my curls. Room size was good. Lights were a bit confusing but still cool. I would stay here again. They make a great latte as well and have a nice gym and lounge area.

Family

10/10

Exceptional

22 Jun 2026

Larnell

Great hotel!

Family

10/10

Exceptional

22 Jun 2026

Marina

Everything was great. Great location

10/10

Exceptional

22 Jun 2026

Mike

Great hotel friendly staff clean rooms walking distance from the Bay area. Great service

Family

10/10

Exceptional

22 Jun 2026

edward

Very convenient

Self

4/10

Poor

21 Jun 2026

Keenan

The amenities are nice. The room had a weird stench in it when I checked in like it needed to be cleaned with disinfectant. So I went to the store and bought bleach. I wiped the surfaces and even the floor, the towel was filthy. There’s no way it was cleaned in depth before I checked in. It was actually musty when I walked in the door so I decided to clean it myself instead of requesting a new room or canceling

Self

10/10

Exceptional

20 Jun 2026

Tekindrah

Great stay

Friends

10/10

Exceptional

19 Jun 2026

garth

I liked location and food, customer service

Self

10/10

Exceptional

19 Jun 2026

James

David concierge was extremely helpful and considerate.
Mary & Luna at bar soo nice, very professional and polite.
No kettle in room so had to go out of hotel to get coffees in morning before restaurant opened.
We brought our own coffee/tea but no facility to boil water! However there was an iron!!!!

Partner

10/10

Exceptional

18 Jun 2026

Lisa

Highly functional and quiet room despite busy location

2/10

Poor

17 Jun 2026

John

Doors slamming all morning, thought it was rude guests but it was the staff using the trash room…. Really loud slams….

Next was the lady barmaid… not friendly at all (a smile would have been nice). As a guest you get two free beers/wine. The barmaid told me that it was only available at the pool bar. I don’t really care and ordered the beers anyway…. She honored my card as if it was a favor.

She was more occupied with her cell phone, than with the customers given the time to get her attention.

Looked like some hookers we’re hanging around outside… not by the front door but on the side… not really sure but they were smoking weed and looked unsavory.

Toilet room had an automatic light and fan. When the fan went on in the middle of the day the room filled up with a strong carbon monoxide smell. It cleared up quickly after I shut the fan off. I did alert management of this.

Furniture was cheap and reminded me of something bought at a discount store.

Positive note is the bagel place around the block… I think the name was “Miami Bagels”

Self

8/10

Excellent

17 Jun 2026

Mario

Just need to find cheaper parking nearby. Parking in front 45 dolar day

Rooftop pool and bar pass 30 dol day

Good food and good prices good location comfortable room not
To big but espacious. Big bathroom. Many power outlets for charging. Safe. One block from Bayfront and close to pharmacy supermarket and many cafes.

Family

2/10

Poor

16 Jun 2026

Eric

Over crowded lobby. Not enough front desk help. Huge lines. Small weird rooms

Partner

8/10

Excellent

15 Jun 2026

Arturo

Muy buena estancia

8/10

Excellent

15 Jun 2026

Denise

Loved the breakfast. A little mix of everything. Staff was friendly and helpful.

Partner

10/10

Exceptional

15 Jun 2026

Andres

Would stay again

Partner

10/10

Exceptional

14 Jun 2026

Valerye

The pool was so refreshing.Room was very clean and comfortable.

Friends

6/10

Pleasant

14 Jun 2026

Quintel

I noticed the room did not have rags and towels so I called down, they told me they were sending someone up and never did. I waited an hour to call again, they still never brought anyone up. I had to go down anyway so I asked front desk, thought they gave me both but it was only towels. I didn’t realize until the morning so I called again, and I waited 30 mins for someone again, who only brought TOWELS! He had to go back down to bring rags, and only brought 2 rags!!!! Mind you, it’s me and my gf. We don’t wash our face with the same rag we wash our body with!!!

Partner

10/10

Exceptional

13 Jun 2026

Ramon

Excellent service, well-kept facilities and super friendly employees all. I recommend it 100%

Friends

2/10

Poor

13 Jun 2026

Jessica

I was extremely disappointed with my recent stay at this hotel. After spending a significant amount of money and choosing this property based on the clean and welcoming appearance advertised online, I expected a much better experience.

Unfortunately, the room was not properly cleaned upon arrival. There were fecal stains on the toilet seat and multiple stains on the bed sheets, which was both unsanitary and unacceptable. Cleanliness is one of the most basic expectations when staying at a hotel, and this experience fell far below that standard.

To make matters worse, after discovering these issues, I went to the front desk to report them and had to complain twice before any action was taken. It then took over an hour for housekeeping to come clean the toilet and replace the stained sheets. Having to wait that long to resolve a serious cleanliness issue was frustrating and significantly impacted the start of my stay.

I understand that occasional issues can happen, but the condition of the room and the delayed response from staff made me question the overall housekeeping standards and level of customer service provided by this hotel. For the price paid, I expected a clean, comfortable, and well-maintained room. Unfortunately, my experience was quite the opposite.

I hope management takes these concerns seriously and improves both its cleaning procedures and responsiveness to guest complaints so future guests do not have the same experience.

Partner

8/10

Excellent

12 Jun 2026

ondra

Nice room

10/10

Exceptional

12 Jun 2026

Mayline

It was the best experience ever. Definitely going back

Family

10/10

Exceptional

09 Jun 2026

Edgar

Great hotel! Very modern and clean. Staff was really nice and helpful

Partner

2/10

Poor

09 Jun 2026

Jelisa

The beds were extremely small and the setup of the rooms was unreal.

2/10

Poor

09 Jun 2026

Elizabeth

Beds were not comfortable and sink in room was clogged. Informed the front desk and they said “OK”. No apology or acknowledgment

Partner

10/10

Exceptional

09 Jun 2026

Michelle

Very close to town. Loved it definitely will stay there again when I go back

Friends

10/10

Exceptional

08 Jun 2026

Paulina

Very relaxing hotel Stay! The pool deck was a nice touch to our trip considering there are no close by beaches. The drinks were delish, highly recommend their special peanut butter pina colada, don’t knock it till you try it. The staff was friendly and the rooms were clean. It was also located in a good area with so many great dining options and activities.

Family

2/10

Poor

08 Jun 2026

Mary

This Hotel was the worst Hotel that I have ever stayed at. I stayed at a Yotel in Paris, and it was nice and comfortable. This hotel was like staying at a summer campground for teens. We are talking pull out sofa beds and pull-down bunkbeds. I was so disappointed. I convinced 3 families to book this hotel with me and they did. I could not look them in the face after our stay. They were all disappointed. The price we paid per night was ridiculous compared to product we were greeted with. I do not recommend anyone to stay at this Hotel/Camp. The best thing about Yotel-Miami was the location to Pier 5.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Cara

I asked them to fix my tv cause it wasn’t working they never did.. and the shower just look nasty. I also said I didn’t want service I came back and my room was cleaned

Self

10/10

Exceptional

05 Jun 2026

Marquel

Unique hotel , close to everything... very walkable

Self

10/10

Exceptional

05 Jun 2026

Darlinchie

Clean room
Friendly staff

Family

10/10

Exceptional

05 Jun 2026

Zariah

I loved everything about this hotel, it’s near just about anything you need. Room was perfect nothing was wrong with anything. The staff was so sweet.

Family

10/10

Exceptional

05 Jun 2026

Darling

Very comfortable

Family

4/10

Poor

05 Jun 2026

Anthony

Underwhelming and overhyped from other comments.