W Miami Hotel

United States , Miami Area - FL
MIAMI, 485 Brickell Avenue
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100 reviews shown

6/10

Pleasant

14 Mar 2026

Lorne

Restaurant closes at 630.

Self

10/10

Exceptional

16 Feb 2026

Heather

Everything was great!

Leisure Family

2/10

Poor

12 Jan 2026

Jesus

room was horrible walls were wrapped with cheap materials deparating from piece to piece and balcony was very dirty

10/10

Exceptional

02 Jan 2026

Laxmi Niharika

Excellent service

10/10

Exceptional

29 Dec 2025

Tracey

Staff was VERY friendly and welcoming, hotel and room was clean and comfortable. I have nothing bad to say about our stay at the W.

Leisure Friends

10/10

Exceptional

25 Dec 2025

Reniel

Bueno

6/10

Pleasant

13 Dec 2025

Fei Yue

Dust layer, not very clean, very noisy.

Leisure Family

2/10

Poor

07 Dec 2025

Joe

Overpriced for an old dump. The lobby is as gracious as a Motel 6, the bathroom floor tiles are coming up, wash towels weren’t replaced and you have to turn off every light fixture and lamp separately. This place is very old and tired.

Leisure Self

8/10

Excellent

27 Nov 2025

Heather

Clean room, friendly staff, rooftop Halloween party was wonderful.

Leisure Friends

4/10

Poor

21 Nov 2025

Cesar

The room felt neglected. The view was not good as we could see another rooms bed from the balcony and it was awkward even trying to sit there. The bathtub did not work. The bar closed at 5pm. The pool was closed for maintenance. The lobby is smal and unwelcoming. The towels in the room were ripped. It was very loud. The room was dated and had broken tiles and peeling wallpaper. Not what I expected for the price point and a W hotel.

Partner

4/10

Poor

15 Nov 2025

miguel

Hotel needs urgent renovation…. Right know it’s a 2 star hotel.

Business_and_leisure Friends

10/10

Exceptional

03 Nov 2025

Dainier

Very nice clean room.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Samuel

It was amazing

10/10

Exceptional

14 Oct 2025

Frank

Clean Room

Leisure Partner

10/10

Exceptional

09 Oct 2025

Emilio

Excellent location.

Partner

10/10

Exceptional

27 Sep 2025

Adi

One of the best hotels in miami

Partner

2/10

Poor

19 Sep 2025

Dawn

They Suck, I tried cancelling a little over 48 hours because I was unable to travel due to bad weather conditions and they stole my money and did not offer any sort of compensation or credit.

10/10

Exceptional

18 Sep 2025

Raquel

Good stay

10/10

Exceptional

16 Sep 2025

Xiaoxiao

I like the room and the view and the spa is very nice but the bed not very comfortable too soft

Leisure Self

4/10

Poor

13 Aug 2025

Hamza

Poor staff, not clean, pet hair was all over the room, there was no greetings during check in, valet took 20 minutes to bring out the car, not what I was expecting

Leisure Partner

6/10

Pleasant

11 Aug 2025

Joao

This is not a 5 stars Hotel! Poor stay.

Family

2/10

Poor

08 Aug 2025

Kathryn

See

4/10

Poor

02 Aug 2025

Crane

This is not a typical W hotel , it is more like an apartment hotel, the service is minimal, dining options are limited and the pool is disappointing.

I would not recommend for someone looking for a normal W experience to stay here.

10/10

Exceptional

30 Jun 2025

Juan Antonio

The carpet is not in good conditions, it it’s ripped and some areas and the wallpaper is the same… it looks like it need a renovation.

Leisure Family

10/10

Exceptional

31 May 2025

Erica Ursula

The property is beautifully designed with great use of space. From the moment we arrived, we were greeted with excellent customer service.
Our room had an amazing view and the comfort of the bed was exceptional.

Leisure Partner

8/10

Excellent

26 May 2025

Elnur

Not quite

Business_and_leisure Self

10/10

Exceptional

03 May 2025

John C

Loved it

10/10

Exceptional

30 Apr 2025

SHAWN

Little to no in room dining service. There’s no parking on property unless you using valets. The staff was great.

Leisure Self

8/10

Excellent

26 Apr 2025

majdy

Good location , nice pool

Leisure Self

8/10

Excellent

22 Apr 2025

Lisa

Property was clean

Leisure Family

10/10

Exceptional

21 Apr 2025

Seetha

Great location to see all the parts of Miami we came to see!

Leisure Friends

4/10

Poor

14 Apr 2025

Erica

Never again.

Terrible. Impossible to park. 40 minute wait. Parking not part of hotel. No late check out. Supposedly upgraded but gave me an accessible room so the shower was too small. Meant to sit it it! Awful.

Self

2/10

Poor

06 Apr 2025

Raul A

Room dirty, and we got a suite. Spent a lot of money for a dirty room. Construction detail and quality was pretty bad. Wallpaper going off, glass full of spots, etc.

Business_and_leisure Family

2/10

Poor

25 Mar 2025

Erikka

Dirty

6/10

Pleasant

18 Mar 2025

joaquin

Just OK.

Full of young people. Service very average. Rooms just OK. To be a 5 stars is missing that extra care for the service and the detail.

Partner

10/10

Exceptional

10 Mar 2025

RAYMIA

Lovely place

Leisure Partner

4/10

Poor

06 Mar 2025

John

Property is designated 5 star, however it is tired and is not up to the W standards. Poor quality linens, tired decor, slow elevators, issues with door locks, limited outlets for connecting electronics etc. Big spacious room, but more 2/3 star level and certainly no worth 5 star rating or price. Was extremely disappointed.

2/10

Poor

23 Feb 2025

Larecha

I will not be returning

Business Family

10/10

Exceptional

06 Feb 2025

Juliana

The staff was the selling point! Gabriela and another woman with brown hair and glasses who i’m so sorry I forgot her name were amazing! Their communication was above and beyond and put me in a positive mood checking into the place. Absolutely would book with this company again and don’t see myself going elsewhere. The rooms were very clean and everything looked how the photos do!

Leisure Self

10/10

Exceptional

12 Jan 2025

Michael

Great place to stay would stay again, highly recommend

Leisure Partner

2/10

Poor

05 Jan 2025

Sophia

I had light out in the room, called Conceirge and no one came to replace. Then when I went to take a shower later the water was barely coming out of shower head. When calling again, they wanted to send sale people who never showed up and I was ready to go to sleep. Front desk manager did nothing to compensate my stay. Terrible experience and customer service. I should get at least a percentage back on my stay. Not acceptable.

Leisure Self

8/10

Excellent

18 Dec 2024

Giovanni

Good one night stay

Well maintained hotel in a great central location. Friendly and helpful staff. The corner Junior suite was very spacious and comfortable with a great bathroom. Do not touch the Minibar; $ 36 for a Pepsi and a bottle of water. Big disappointment the food at the 15th floor restaurant.

Partner

6/10

Pleasant

01 Dec 2024

Henry

Dont pay for breakfast

Paid extra for breakfast for two. Them we ask about breakfast they tell us \"you have a $20 credit to spend at coffer bar\". Coffee was terrible and pastries were stale. Why sell \"breakfast for two\" when its just a credit? Deceitful

Partner

10/10

Exceptional

01 Dec 2024

Ramon

close to working any place

6/10

Pleasant

28 Oct 2024

GUIDO

We stayed here two years ago and we found it to be a good location and a good quality hotel. Since that time the hotel has deteriorated well below what I'd consider acceptable for a W hotel unless their standards have dropped considerably. 1) bathroom and shower had many broker parts 2) no longer provides slippers 3) you have to request the use of robes, as they're no longer provided as a standard, 4) no place to have bedside charging 5) the little alarm clock didn't work and was glued down to the nightstand and invisible at night. Overall run down and not desirable. We will not stay there again.

Business_and_leisure Family

10/10

Exceptional

11 Oct 2024

Rogelio

Awesome stay

Business_and_leisure Partner

4/10

Poor

08 Oct 2024

Alana

Very disappointed as we were looking for a restful stay and every day we were there the fire alarm went off and we had to walk down 14 flights of stairs.

Business_and_leisure Family

4/10

Poor

04 Oct 2024

Verified traveler

Top of the line spa and gym.
Restaurant closes at 6pm
Room service stops at 3pm.
Rooms pretty run down.

10/10

Exceptional

13 Sep 2024

neelam

I loved the hotel! The views are amazing! The staff is super friendly. The hotel side is better than the residence side. We stayed at both while we were there. The residence staff is not very helpful. However, the hotel staff was amazing.

Leisure Family

10/10

Exceptional

01 Sep 2024

Adriana

I recently had the pleasure of staying at W Miami, and it was an unforgettable experience! The staff were incredibly friendly and attentive, going above and beyond to make our stay special. The highlight was how they helped my husband plan a surprise for my birthday, making it a truly memorable celebration. The views were stunning, and the location couldn't have been better. Whether you're looking for relaxation or adventure, this hotel has it all. I can't recommend it enough!

Leisure Partner

6/10

Pleasant

30 Aug 2024

bethany

Carpet is dirty in room
No coffee until 7 and she was rude about it
You can’t call to get your car from valet you have to go down and wait

Leisure Partner

10/10

Exceptional

23 Aug 2024

Arturo

Great location and nice decor

Business_and_leisure Self

10/10

Exceptional

17 Aug 2024

Olga

The best hotel very good and very clean

Friends_and_family Family

6/10

Pleasant

17 Aug 2024

Carlos

Pool is open until 6pm. The HOA controls the pool and not the hotel. The pool is basically a place to relax but not a party place. The restaurant is below average and most of the staff was amazing! The lobby is extremely small and it reminded me of a cheap hotel. For what you pay at this hotel you can have much better alternatives if a 5 star experience is what you are looking for!

Leisure Family

8/10

Excellent

08 Aug 2024

sahbi

Outdated hotel… staff were amazing and welcoming!

Leisure Family_with_children

10/10

Exceptional

01 Aug 2024

Pierre

Great.

Business Partner

6/10

Pleasant

27 Jul 2024

Sangeetha

Not having a restaurant open for dinner was not convenient. Coffee area had very limited stuff for a hotel of this size.

Leisure Family

10/10

Exceptional

27 Jul 2024

Isaiah

The W hotel was absolutely stunning. The rooms were extremely spacious and clean. I was greeted with respect instantly by the amazing staff. Upon my arrival, they even upgraded my basic room and gave me a balcony view. I have stayed at multiple hotels in Miami and none of them compare to the W hotel. I will be a regular and will recommend this hotel to anybody! Pricy - but worth every penny.

Leisure Self

10/10

Exceptional

21 Jul 2024

Ivo

Very nice facility! Great people!

Business_and_leisure

10/10

Exceptional

16 Jul 2024

Wesner Narcisse

Just a little bit

Friends_and_family Friends

2/10

Poor

14 Jul 2024

Flowayne

Terrible customer service

2/10

Poor

13 Jul 2024

Sandra E

I arrived at your hotel after an exhausting flight at 5 AM, only to find that my reservation had been canceled because I did not arrive the previous day. Despite having checked in through the Marriott Bonvoy page, which I have used countless times without any issues, this time the outcome was disastrous.

Never before have I experienced something like this at any other W Hotel. The cancellation of my reservation without prior notice or contact is an absolute lack of consideration towards your guests, especially after a long journey. Moreover, the way I was treated by your staff only worsened the situation.

When trying to resolve the problem, I was attended by Nasha (or Nashua). When I showed her the Marriott Bonvoy page through which I had checked in, she claimed I was showing her a random page, suggesting she did not know what page it was. When I insisted and demonstrated that it was indeed the correct page, she changed her story, saying it was not the same page I initially showed her. Did she think I was lying to her? To top it off, when we arrived at the reception, she was not even at her post.

To make matters worse, I was not notified about the cancellation of my reservation. The reservation was already paid for two nights, yet it was canceled for no apparent reason. Since the reservation was made through a third party, I was not refunded the full amount, which is unacceptable. Additionally, I was forced to pay again on the same day to stay at the hotel.

Business

4/10

Poor

06 Jul 2024

Camy

This W Hotel is so rundown, the room is dirty, the carpet is ripped and in a very poor condition. The decor looks dizzy. Parking is not available as advertised on their website. No amenities provided as a 5 star hotel should be. As an elite Marriott Bonvoy member. This is not what I expected.

Leisure Partner

6/10

Pleasant

02 Jul 2024

saymah

The W Hotel has changed over the years. Parking has been outsourced, and you are charged every time you take out your car, plus an overnight fee of 50$. The water pressure in the rooms are really low, and makes it hard to take a comfortable shower. The W also no longer offers room service. The staff is nice and does a great job, but this hotel no longer operates like a 5 star hotel should charging a premium price.

10/10

Exceptional

30 Jun 2024

Erika petrice

Besides the weird looks n stares from the staff as if I didn’t help there it’s a nice place

Leisure Family

10/10

Exceptional

27 Jun 2024

Vinisha

Good facilities and great spa

4/10

Poor

22 Jun 2024

Steven

Restaurant was terrible. From service to food to drinks. Went in at 9AM on a Saturday morning and the bar wasn't open. Are you kidding me? Saturday in Miami.

Leisure Partner

10/10

Exceptional

14 Jun 2024

menachem

Nice stay there was leaks

2/10

Poor

11 Jun 2024

Dezzarray

Never again

Business_and_leisure

10/10

Exceptional

03 Jun 2024

Nicolas

Awesome!

10/10

Exceptional

01 Jun 2024

kris

The staff was very friendly when we checked in .. the hotels location has plenty of food/shopping options

Leisure Family

8/10

Excellent

27 May 2024

Nicolle

Nice location and property, but the rooms are a little bit too noisy. Outside noise was heard clearly through the night. Also, the doors from the nearby guest rooms would make a loud noise heard inside our room every time they were closed.

Leisure Partner

4/10

Poor

26 May 2024

Richard

W needs to step up game

Hotel was clean, brunch ended at 3:30 when we were told it was open till 4:30 I was not happy about that no room service for food or service at the pool

Partner

8/10

Excellent

24 May 2024

Enrico

Top

Business Self

10/10

Exceptional

20 May 2024

raul

staff was great

Leisure Family

2/10

Poor

13 May 2024

joan paul

viejo, feo y sucio

es un lugar sin servicios muy sucio y descuidado pésima experiencia para ser un hotel con el nombre de W la ropa de cama vieja y no se percibe limpieza

Partner

10/10

Exceptional

13 May 2024

Danay

No es muy común en mi hacer review, pero creo que este lugar lo merita! La atención fue SÚPER, buena ubicación , súper limpio y acogedor! Y muy muy buena atención

Friends_and_family Family

10/10

Exceptional

01 May 2024

Rebecca

Marvelous W Hotel in Miami!

We had an amazing stay. First time at W hotel and right from the welcome we knew it would be MARVELOUS. Edmond gave great advice for the top restaurants and truly made us feel appreciated! He upgraded us to the best ever suite with our status, the views were stunning and we were so happy with the service, the room and the rooftop pool was so much bigger than expected. We will definitely stay again!! Also, location is great in Brickell. Cipriani and Socialista right downstairs, we don’t have to go far !

Friends_and_family Friends

6/10

Pleasant

26 Apr 2024

Christopher

The Tub never had water pressure and I don’t mean low pressure I mean completely wouldn’t come on.

Myself and 3 other guests all commented there was zero hot water so yea the shower was fun today.

Business

10/10

Exceptional

17 Apr 2024

Neil

Edmond at the Front Desk was magnificent

Leisure Family

10/10

Exceptional

13 Apr 2024

carlos

Nice location

Leisure Partner

10/10

Exceptional

06 Apr 2024

lilisbet

Great service

8/10

Excellent

23 Mar 2024

Brett

Bathroom was very beat up. Scuff marks everywhere. Lamps shades were broken. Paint around bathroom window incomplete. Felt like the room had been abused and partied in.

Leisure Family

8/10

Excellent

22 Mar 2024

Stuart

The bar and restaurant were under renovation, unfortunately we didn’t know until we arrived there.

2/10

Poor

18 Mar 2024

Ozgur

This was THE WORST Hotel I have ever stayed in my whole life. No breakfast, no functioning restaurant. And when you order from outside, it took them 22 minutes to brin it to my room. It was of course cold and unedible. The room was so noisy, I couldn't sleep without my earplugs. Even then I heard noises. Manager was rude and not helpful at all. I would never stay here again.

Leisure Self

6/10

Pleasant

16 Feb 2024

David

Overall a good stay. The staff was very courteous and attentive. The rooms could use a little upkeep as the wall paper in some areas was beginning to peel. The noise was pretty bad as well as our room was facing Brickell which is always busy and plenty of honking going on. There is nothing the hotel can do about that and after dark it gets a lot better.

Leisure Partner

10/10

Exceptional

03 Feb 2024

Gregory

The only complain I have is that the gym was closed, I think it should have been disclosed in description of the property. Everything else was perfect.

Business Partner

4/10

Poor

31 Jan 2024

Nadya

Poorly trained staff and at times understaffed. Did not met my group needs and it was always hard to communicate with someone who was in charge. Overall I think they tried their best, still, their customer service and front desk team have a lot of room to improve.

Business

8/10

Excellent

28 Jan 2024

Benjamin

Nice and clean

Leisure Family

4/10

Poor

18 Jan 2024

Renee

Hotel room was nicely designed with high end finishes but it was dated. There was cracked tile, lamp switches were old and just laying behind the desk so you had to search for them. There was a glass lamp shade in the bathroom missing. Most items were worn. Sheets had long strings that got caught around my neck. The toiletries were Italian and great. The onsite restaurant had very slow service, the food was mediocre but drinks were good - waiters/staff were great. View from the hotel and restaurant were amazing! For the price, overall, I expected more.

Leisure Partner

8/10

Excellent

25 Dec 2023

Anthony

The only real negative was the $42/night parking. They’re sneaky because the charge by hour. So you get to 10-24 hours is $42. So I wonder who stays at least 1 night but only parks for 9.5 hours? It’s literally impossible if you drive here. This is a sneaky way to say “it’s hourly” when in reality it’s not. So maybe park somewhere else or Uber in.

Leisure Partner

10/10

Exceptional

24 Dec 2023

Julie

Great location! Awesome business meeting. Great hospitality, definitely be back for next business meeting.

Business

4/10

Poor

29 Nov 2023

Beril

They didnt have ROOM SERVICE !! andthey did not mention thhis anywhere!

8/10

Excellent

18 Nov 2023

Christopher

Great place to stay. Great service nice facilities. Great location. They need daily Valet parking for guest. Parking options aren’t good. The bedroom doors slam waking up the whole floor. Drinks by the pool take forever to get. This is just some positive feedback. I would stay there again I give it a 8/10

Leisure Friends

4/10

Poor

02 Nov 2023

John

Horrible service and overpriced.

Leisure Partner

4/10

Poor

21 Oct 2023

Samuel

Valet service is not part of the hotel and was really bad and irresponsible with the vehicles. Took long and used it to get their lunch. It stunk of food once delivered.

Family

4/10

Poor

18 Sep 2023

Anna

Not the type of housekeeping I expected from this

The hotel is wonderful however it is old. Wallpaper on walls and lampshades was covered with dust. Toilet was not cleaned. While someone made the bed, it appeared that furniture was not wiped down after the previous guest with fingerprints everywhere. I have stayed at this hotel multiple times, and have never experienced this type of poor housekeeping.

Friends_and_family Friends

8/10

Excellent

11 Sep 2023

Aaron

Generally a nice place to stay. The area is great for dining and walking around. The room was very clean and the decor was fun. A great mini bar selection too. The location however was very loud. Loud music and loud cars all night. We went to use the gym in the morning at the opening time (6am) and everything was still locked and no lights in the hallway.

Leisure Partner

10/10

Exceptional

27 Jul 2023

Brian

good location

2/10

Poor

19 Jul 2023

Charles

The staff was nearly hostile - they were even rude about it being booked on Orbitz and I had booked a view room but the room is in the lowest floor on the street side. Also for a W this place is bland.

Leisure Family