Hotel Indigo Miami Brickell

United States , Miami Area - FL
MIAMI, 145 Sw 11Th Street Building 1, 145
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Joshua

Great place

Self

4/10

Poor

10 Mar 2026

simon

well located. Close to restaurants and shopping mall

Business Family

8/10

Excellent

08 Mar 2026

Joel

Location is great for walkable restaurants, the train is also very close that you can take for free and site see. The room does not come with a microwave which would have been helpful for my extended stay. The Valet was also $40 a night but cheaper alternatives are available a few streets over.

2/10

Poor

05 Mar 2026

Manwell

When I arrived at the hotel at approximately 9:00 PM, I was informed that my reservation had been canceled by the manager and that no room was available for me. When I originally made the reservation, I specifically selected the option to pay at the property upon arrival.

However, I was told that the manager canceled my reservation the day before my arrival because the hotel was unable to charge my credit card two days prior to the scheduled arrival date. Since my reservation clearly indicated that payment would be made at the property, this cancellation was unexpected and left me in a very difficult situation.

As a result, I arrived at the hotel only to find that I no longer had a room and was forced to search for alternative accommodations late at night.

10/10

Exceptional

05 Mar 2026

Courtney

8/10

Excellent

03 Mar 2026

Gilda

Breakfast was good, coffee excellent!

Friends_and_family Friends

6/10

Pleasant

03 Mar 2026

Jessica

Our room was not well cleaned. There was literally hair on the shower head - pretty gross. We were there for 1 night and essentially I didn’t allow anyone to shower… for the cost I would go anywhere else.

Family_with_children

10/10

Exceptional

27 Feb 2026

Michael

Great room, a litttle over priced though

Partner

8/10

Excellent

27 Feb 2026

Justin

Room was clean space was small for the price but overall nice

2/10

Poor

22 Feb 2026

Camille

We did not even get the chance to stay. Hotel Indigo cancelled our reservation 2 days before our arrival, without notifying me that my reservation was cancelled until we arrived at the hotel last night. Raul and his supervisor were terrible to us, and it was the third party security in the building that was able to help us find a hotel somewhere else. Will never be staying here, or another IHG property due to how poorly they handled this situation.

Friends

8/10

Excellent

21 Feb 2026

Heather

Nice outdoor area

8/10

Excellent

17 Feb 2026

Jeffrey

Room was good, no issues or problems. Enjoyed our stay.

Partner

2/10

Poor

17 Feb 2026

Carla

Room was neglected, i asked 3 times for new sheets and at the end they jus handed me the sheets, you could hear everything in the room, very loud, not clean, rude people. Never coming again.

Self

8/10

Excellent

12 Feb 2026

David

Good experience

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Hudson

Rooms were spotless and staff were courteous

10/10

Exceptional

06 Feb 2026

Buffy

Yes

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Farzaneh

Great location, excellent front desk and spacious and clean room

Leisure Family

2/10

Poor

03 Feb 2026

sonia

The room was not clean thoroughly the valet did something to my rental and I had to csll roadside and have them come to the hotel for inspection and they mentioned the valet always do something tgey are not supposed to do. We had to go retrieve snother car and it dampen my entire stayin Brickell.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Stephon

Amazing Stay

6/10

Pleasant

01 Feb 2026

Justin

Front desk staff not very welcoming and didn’t seem efficient in an emergency needed early check in. 24th floor bar was late setting up (25 min) and credit card machine wasn’t working.

6/10

Pleasant

27 Jan 2026

Spencer

The hotel and staff were fine but you could hear everything in the hallway and the rooms next door including opening the curtains. Because this is the main reason to have the room, getting sleep was hard.

Partner

10/10

Exceptional

23 Jan 2026

Timothy

Wonderful staff, location and very clean hotel with awesome amenities

Friends_and_family Friends

6/10

Pleasant

21 Jan 2026

susan

The staff were very nice. Had an issue with the bar though. There were five of us drinking at the bar and when we went to pay he had put the entire cost on the first person that left and refused to put the drinks on the individual tabs.

The next morning at 7:30 ladies were outside our door talking and laughing very loud. We think it was the cleaning g staff

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

Bonnie

Not the best area

Leisure Family

10/10

Exceptional

15 Jan 2026

Retsen Tashawn Noel

Don’t waste your time reading the negative reviews and psyching yourself out like I did… this place was fantastic! Staff members new and old were knowledgeable and provided information when needed!

Room was nice, all down to the scent of the lotions and soaps I loved lol. Had access to the gym, pool, everything!

Only complaint? I couldn’t stay longer! (And the beds were kinda soft lol not worth dropping a star though!

Leisure Partner

8/10

Excellent

15 Jan 2026

Pepito

Great location!

Leisure Friends

4/10

Poor

14 Jan 2026

Marco Antonio

No hot water

Business

10/10

Exceptional

11 Jan 2026

Patricia

Room was clean. Didn’t have the breakfast.

Friends_and_family Friends

10/10

Exceptional

05 Jan 2026

Jose

Excellent location and Staff!! Everyone attend us very good even in a rush season!! The staff of the Valet Parking (I think Jose (have braces) & the Guy with long hair) are so good and very hard workers!!! Sorry for this, but the other two has poor customet service and always serious so that’s not good comparing to all the staffing in the Hotel!! I will comeback!!! Is Pet Friendly and is a perfect area for walk with your dog!!!

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Kim

Rude staff and no hot water. Barely warm

Leisure

2/10

Poor

28 Dec 2025

Nikita

Room was

6/10

Pleasant

26 Dec 2025

Rosa

Housekeeping had left a previous hair tie from previous client and I called for towels for my rooms multiple times and they never sent them

10/10

Exceptional

25 Dec 2025

Shammo

Had a great time at this hotel. Staff were very kind. Only thing is that the pool wasn’t heated when we went to try it out

Leisure Partner

4/10

Poor

23 Dec 2025

Dominik

Dirty, not well maintained, elevator out of order (1/3), fridge in the room (suite) out of order, hot water in the shower system only available after several minutes upon starting the shower (9th floor), and few other issues. Otherwise location is really good for visiting Brickell and quite nice decor.

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Linda

Clean rooms and staff was friendly. Nicely located.

Friends_and_family Friends

8/10

Excellent

22 Dec 2025

James

Yes

Partner

8/10

Excellent

21 Dec 2025

Jefferson Everton Franklyn

It was good.

Leisure

10/10

Exceptional

19 Dec 2025

Jose

The room 👍

Leisure Family

10/10

Exceptional

16 Dec 2025

Sandra

Rooms was clean bed very comfortable. The staff was friendly. The in house restaurant was delicious!

10/10

Exceptional

14 Dec 2025

Robyn

Great location. Extremely nice and clean room. Nice pool area. Will definitely stay here again!

Leisure Family

8/10

Excellent

14 Dec 2025

Amy

Great location and friendly staff. But too many automated texts checking in…

Leisure Partner

10/10

Exceptional

09 Dec 2025

Jasmine

I loved everything about this place, it was so convenient to absolutely everything. Would definitely book again.

Business_and_leisure Self

4/10

Poor

08 Dec 2025

Mia

The room in general is clean however, the bathroom was not in the best shape of you soap stain on the glass of the shower with water stain as if it was not finished. The towels were very small and a lot of good quality kind of thin. And they were only two towels.

10/10

Exceptional

02 Dec 2025

Nahzjse

The staff was very friendly and helpful. I will be back.

Leisure

8/10

Excellent

01 Dec 2025

Ka lok

Not bad

Partner

8/10

Excellent

29 Nov 2025

Suzan

Room was very large and clean. We had no hot water, but staff quickly provided us with another room to shower. They also comped us breakfast. Breakfast selection was small, but adequate for free breakfast. Room had a very nice bathroom. We also had a sitting room and a very large balcony.

10/10

Exceptional

29 Nov 2025

Jerome

Excellent

10/10

Exceptional

29 Nov 2025

Andrew J

This hotel experience was spot on. The hotel was clean, updated, and the staff was friendly and accommodating. The location was perfect because it was near the bay and walkable to some great coffee and breakfast places. We will definitely be back again.

Partner

10/10

Exceptional

28 Nov 2025

Katherine-Lee

Clean room, spacious, staff friendly, location great.

10/10

Exceptional

26 Nov 2025

Adil

Everything is good

Leisure Self

8/10

Excellent

26 Nov 2025

Leandro

Liked the location, close to a metrorail station and at walking distance to a lot of restaurants and shopping. Valet parking is very convenient. Room was perfect. The downside is that the hotel was quite busy and the personnel didn't seem to be able to cope with the volume of guests.

Business Partner

10/10

Exceptional

23 Nov 2025

John

The room was spotless, and the staff was very helpful.
Everything seemed flawless from restaurants in the area to walk ability. I would recommend this place for your room to stay at for the night.

Partner

2/10

Poor

23 Nov 2025

Theresa

There was no hot water so showers were cold. Maintenance came, but did not change anything. We were offered 4 drink vouchers, which we didn’t take. There was a rat crawling around inside the dining room to which the server on duty responded with “He’s there often.” Management said they’d take care of the problem after assuring me the kitchen and dining room were pest free. I then sent them a video of the rat in the diningroom so they could see it wasn’t pest free. Also, diningroom cushions are stained and dirty. This hotel was rated 8.6, which normally I would not stay at, but it’s where my daughter had booked two rooms and was staying so I stayed hoping the low reviews were due to a lack of amenities. This was not the case. This is really a 3 star hotel at best. It’s not a 3.5 or 4 as advertised.
If we were staying more than one night I would have asked for a refund so I could go somewhere more comfortable.

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

Tiffany

I think the room was nice and the location was convenient but the customer service needs improvement. They had an overall lack of urgency during check-in. I watched the guy at the counter walk back and forth on his phone and he then proceeded to help someone else ahead of me. There was an overall matter of fact attitude towards most questions

Leisure Family

10/10

Exceptional

22 Nov 2025

shaniece

Room was clean with plenty of towels and wash cloths. Loved the touch of a black washcloth for makeup! Restaurant was nice with string drinks.
The pool was warm and very clean!

Leisure Partner

10/10

Exceptional

22 Nov 2025

Bibi

Really nice

4/10

Poor

18 Nov 2025

Marie-Josee

The rooms weren't clean. The floors were sticky - especially in the bathroom and so were the door handles. The shower was in need of a proper scrub.

We were originally assigned a room right above the gym (#702) and were awaken at 5:30am by the noise of the dumbbells or heavy weights being thrown on the floor. I can't imagine why a hotel would even built rooms next to a gym. Request not to be in room #601(next door) or #702 (right above).

We had lunch at the restaurant. Staff could barely speak English. We were also charge for a Restaurant Service Charge of 21$ ! When I asked was it was I couldn't get an answer besides that it wasn't the tip and I add to leave tip on top of that expensive bill.

Front desk staff were more concerned by their cell phone than by the clients waiting in line to check-in. If the manager didn't tell them to assist the next client they would be glued to their phone. Poor management.

The only positive point was the location. Few blocks from many dining options and shopping.

Business

6/10

Pleasant

16 Nov 2025

cerisee

The floor was dirty and the employees were rude.

Friends_and_family Family

8/10

Excellent

14 Nov 2025

aliyaah

The wall decor was very nice , but the beds are very uncomfortable

Leisure Family

10/10

Exceptional

13 Nov 2025

Crystal

The check in host , he was amazing

6/10

Pleasant

13 Nov 2025

Roberto

We checked out on the 8th and still haven’t received the $300 deposit that should have been returned

Leisure Family

10/10

Exceptional

11 Nov 2025

Onika

There was no complaints to be made. I enjoyed my stay. Will come back again in the future

Leisure Partner

2/10

Poor

11 Nov 2025

Jeff

Didn’t eat breakfast

10/10

Exceptional

09 Nov 2025

Sarimar

Staff was amazing, almost everyone of them can talk in Spanish so that’s a plus, and they were so nice.
The room was super comfortable and clean with a good view. (I was in the 14th floor)
I didn’t get to eat in the restaurant at the hotel, but the menu looked good and the prices are reasonable for being in Miami.

Leisure Self

10/10

Exceptional

08 Nov 2025

William

Very nice hotel. Inviting. Clean. Great staff

10/10

Exceptional

07 Nov 2025

Larry

Yes

2/10

Poor

04 Nov 2025

Simone

Clearly the room was never cleaned the bathroom was disgusting the bed has so much dirt buildup under the mattress you can see it is as it is exposed They never even wipe vacuum anything I will never ever stay here again!

Leisure Self

10/10

Exceptional

04 Nov 2025

Jennifer

Very clean, beds super comfy, front desk staff very prompt and helpful. Checked in early as our flight was early, our room wasn’t quite ready so they held our bags while we went to have lunch. They called 20 minutes after we left to say our room was ready. When we got back later to check in, they had upgraded us! Second time staying here before our cruise, and would stay again!

Leisure Partner

10/10

Exceptional

04 Nov 2025

Simira

Every thing was excellent

2/10

Poor

03 Nov 2025

Zoron

Idk

8/10

Excellent

02 Nov 2025

Paola Macias

All the staff was super the atenccio they have and + it was my bday it was very nice

Leisure Family

4/10

Poor

02 Nov 2025

Carl

Room nice & clean although we was placed right by a really noisy ice machine which just doesn’t stop! Location not great as you are in the middle of a residential area. Breakfast appalling. Pre-paid but your choice was oats or eggs on toast & thats it! When the food did come it was entirely average! Very expensive for a totally budget hotel. Wouldn’t recommend for the price.

6/10

Pleasant

28 Oct 2025

Britt

The walls are very thin and I listened to my neighbors all night. Plus two of our pillows had mold on them.

Business_and_leisure Partner

6/10

Pleasant

27 Oct 2025

Erica

Staff was okay upon arrival nothing to brag about. They didn’t advise of the 40 a night parking fee which unfortunately we had no choice as there is no where else to park. The beds were not comfortable at all, the shower was gross.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Walter

Great place

Business Partner

10/10

Exceptional

25 Oct 2025

Paul

We stayed the night before a cruise and it had some of the best scented soap and shampoo that I have used in a hotel. It was extremely trendy and the bed was super comfortable. No compliance here! I would definitely stay there again

Leisure Partner

10/10

Exceptional

25 Oct 2025

Kelly

The room was clean and lots of room. Staff was friendly. The only downside was we tried to eat breakfast and the service was really slow. I didn’t get my avocado toast until after everyone was done eating. They messed up my order and had to remake it. I had them make it to-go and they didn’t toast the bread and it was soggy by the time I ate it.

Friends_and_family Friends

10/10

Exceptional

24 Oct 2025

MARQUIS

All was fine:
The breakfast and employees:
The property is well maintained..
Will definitely be back

Business Self

10/10

Exceptional

24 Oct 2025

Sheila

Great hotel to stay at before our cruise.

Partner

2/10

Poor

23 Oct 2025

Christina

The television in our room didn’t work at all.
The shower pressure was mediocre. I just wasn’t happy especially for a one night stay.

Leisure Partner

10/10

Exceptional

20 Oct 2025

April

Loved the area

Leisure Partner

8/10

Excellent

20 Oct 2025

C. Paul

Definitely would recommend this hotel.

Business_and_leisure Self

4/10

Poor

18 Oct 2025

Brendan

Overnight stay on way to another city. Good, fast check in and staff were great. Room was very dated, and dusty, and the tv didn’t work properly. Bed and pillows were below par, but that’s probably personal thing. Shower was average, and if you do want to turn on the top shower head make sure you are tall enough or get a chair in with you to stand on. We also had to listen to loud music from other rooms from 4-6am! Not a place I would choose to stay at again - very few redeeming aspects unfortunately.

Partner

10/10

Exceptional

14 Oct 2025

Margaret

Valet attended was kind, helpful and fast! Very pleasant and reassuring!

Leisure Self

10/10

Exceptional

13 Oct 2025

Alexis

so close and convenient to everything, staff was friendly, room was clean, loved the vibes!

Leisure Friends

8/10

Excellent

12 Oct 2025

Jameka

Room was clean and spacious. The only complaint I have is that the there is not much lighting unless you open the blinds. Check-in and check out process was a breeze. Staff was amazing.

Friends_and_family Family

6/10

Pleasant

10 Oct 2025

Vicki

The front desk and bar staff was very friendly. Lobby areas were very clean. However, the room could have been cleaner. There was drink rings on the nightstand, bathroom had hair in shower and a hair tie and dried toothpaste on sink handles. There was a lingering odor of marijuana the entire stay which I didn’t care for. The floors felt like they hadn’t been properly cleaned in a while. The bed was comfortable, so atleast I was able to sleep. But I truly couldn’t wait for this trip to be over and to go home and take a shower and clean everything that came with me. I will definitely not be back to this particular hotel.

Friends_and_family Friends

10/10

Exceptional

09 Oct 2025

Waldo

Todo excelente!

Leisure Self

6/10

Pleasant

27 Sep 2025

Jody

Pillows had a smell of the previous people. Gross. I am not sure if the sheets were changed. Bathroom not super clean. No netflix, youtube or any channels. Food was terrible. They allowed smokers in the back patio. But management was very kind and went above and beyond.

Self

10/10

Exceptional

26 Sep 2025

Marsha

Everyone here was very nice and helpful.

Leisure Family

10/10

Exceptional

26 Sep 2025

vincent

Always a pleasant stay at the Indigo. One of my go-to options for my Miami excursions!