Hotel Indigo Miami Brickell

United States , Miami Area - FL
MIAMI, 145 Sw 11Th Street Building 1, 145
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100 reviews shown

6/10

Pleasant

04 May 2026

Amit

Basic room, nothing special about this hotel but they benefit from a great location, short walk to Miami Ave and all the stuff that’s there but service from the staff could use a lot of work. We were checking in and yes it was F1 weekend and we had rooms booked. We repeatedly were told that they maybe would be ready before 4 but the front desk person was very aloof. When 4 PM arrived only one was ready and the other two took another two hours to get ready and in a staggered fashion, which was very frustrating. Additionally, other guests were experiencing the same issue we were and it just always seemed like a mess at check-in and nobody knew what they were doing. Moreover, none of the staff seem to be much bothered by any of that, and there was very little to no customer service or recognition about the wait times or messing up things or things like that. All they did was offer us some free drink cards thinking that should take care of it when in fact, those drink cards are limited to only beer and wine. Got a good rate, which is the main reason we stayed, but I don’t think I would stay there again, even if we had a good rate.

6/10

Pleasant

04 May 2026

ADRIAN

Make sure you're not assigned a room connected only by a door, as you can hear everything said in that room. Also, ensure that if there are pets in the adjoining room, they are not left alone at night. At 1:00 AM, we complained to the front desk about the dog's constant barking, and it was resolved, but the guests were very noisy upon arrival.

Partner

10/10

Exceptional

01 May 2026

Benito

Aseado práctico y céntrico

Partner

10/10

Exceptional

28 Apr 2026

bedline

It was Really nice

Partner

10/10

Exceptional

27 Apr 2026

Chyna

I recently stayed at Hotel Indigo in Miami, and the location was honestly the highlight for me. It’s right in Brickell, so I was within walking distance of a lot of shops and restaurants I already frequent, which made the whole trip feel easy and familiar.

The hotel itself has a clean, modern vibe. My room was comfortable, nothing over the top, but it had everything I needed for a short stay. The bed was solid, and overall it felt like a good place to come back to after being out most of the day.

Service was decent. No major issues, but nothing that really stood out either. It got the job done.

Self

10/10

Exceptional

27 Apr 2026

Maria

Lovely service

10/10

Exceptional

26 Apr 2026

Tomas

Love it

Self

10/10

Exceptional

24 Apr 2026

Vance

When we took a shower the drain was get back up.

Partner

6/10

Pleasant

22 Apr 2026

Hannah

I traveled here for work and didn't have the best experience while I was here. The room that I checked into didn't seem to have been cleaned all the way. There was trash still in the trashcans, plastic bags in the closet, water in the shower and hair in the sink. They were accommodating and got me into a new room ASAP which seemed to be a lot cleaner.

I did find that every time I tried to call down to the hotel lobby, no one answered the phone or maybe the hotel phone wasn't working.

The breakfast was delicious and the service was lovely for breakfast. The valet staff was also extremely friendly and helpful loading my bags into the car.

Self

6/10

Pleasant

22 Apr 2026

Holly

My room was clean and the staff were friendly. This hotel was fine for the purpose for me. I had a one night stay in Miami before another flight and just wanted to shop etc. I arrived at 10 am and had emailed previously requesting an early check in about 2 weeks in advance and then again few days prior without reply. I arrived at 10 and my room was ready at 2 pm. I found this frustrating as I was leaving the next morning at 730 am
They also tried to charge me 2 times for this room which was pre paid via Expedia

Self

10/10

Exceptional

17 Apr 2026

Christina

Everything is very nice. The bed was extremely comfortable. We were able to get the room very dark and ask for extra pillows your accommodated. We did not eat breakfast but the wine was very good at the bar.

Partner

10/10

Exceptional

17 Apr 2026

Gilberto

Clean, centrally located, nice staff. Breakfast wasn’t great, would recommend going elsewhere.

8/10

Excellent

16 Apr 2026

Amy

Indigo is a beautiful hotel well run staff is wonderful with an enormous ego. The rooms were very nice. The building next-door was a mess and under total construction there is no view from the hotel. We were able to walk from the hotel all over the place, which was great. The location is very convenient to Walgreens CVS Brickles Mall restaurants Miami Avenue. Miami is a very crowded town.

Family_with_children

4/10

Poor

16 Apr 2026

Kim

No breakfast

Self

10/10

Exceptional

16 Apr 2026

Jason

Great location. Room was nice. We stayed for a night before a cruise and it was perfect for that.

Partner

10/10

Exceptional

13 Apr 2026

Leticia

First let me say how much we enjoyed every experience from our arrival to departure at the Hotel Indigo Brickell Suites in Miami!!!

The valet staff were all welcoming and remembered which car was ours so our service was very prompt and friendly.

The front desk staff were ALL professional, courteous and helpful. And our check in process was quick and simple with no issues whatsoever.

Our room was gorgeous!!! The views were breathtaking day and night. Our bed was extremely comfortable and cozy. Our suite was perfect.

The area in Brickell is centrally located to so many restaurants and places to see and visit. There’s so many construction areas around the entire area which was a little overwhelming at times. Just fyi a lot of streets in downtown Miami are one way streets and traffic can hold you back due to the opening and closing of bridges.

So you definitely will not make a mistake in choosing Hotel Indigo for your next travel experience in Miami.

Partner

8/10

Excellent

10 Apr 2026

Gilberto Goncalves do

Buenos
Lo único malo ea que la luz que estaba en el cajon debajo del televisor nunca se apago en toda la noche

Family

10/10

Exceptional

09 Apr 2026

Andrew

Partner

10/10

Exceptional

09 Apr 2026

David

We stayed one night before our cruise. It was a perfect location to cruise port and many dinner options within walking distance. Hotel has a nice workout room for a basic workout in the morning. Room was very nice. The location to dinner options with a short walk is the biggest plus.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Berrak

I have a pet but I didn't bring him with me but I saw a guest w/ his dog and assumed that it's a pet friendly hotel which is awesome.

Self

10/10

Exceptional

07 Apr 2026

Jazmine

The staff was absolutely superb. Everyone was friendly, professional, and helpful. The room was clean and well situated. We will be back!

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Kelvin

Yes breakfast was top notch

Self

6/10

Pleasant

31 Mar 2026

Cozette L

The rooms look just as it's pictured online.
There's not adequate lighting in the bathroom. It took about 3-5 minutes for the shower temperature to change.
The room was clean but I'm not sure how often the bedding is changed. It looked clean but when I woke up the next day both my daughter and I were bitten up.
My thigh and on her face.

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Ross

got dinner to go and ate in room food was good

Partner

10/10

Exceptional

30 Mar 2026

Francesco

everything was as advertised !

Self

6/10

Pleasant

20 Mar 2026

Keri

Unknown

Partner

10/10

Exceptional

20 Mar 2026

Holly

The restaurant in the bar was really good. Our family had stuff to do and the staff for Breakfast got us in and out quickly with respect for our time.

Family_with_children

10/10

Exceptional

18 Mar 2026

Eva A

Staff was friendly.. food was great!!!

10/10

Exceptional

17 Mar 2026

Wendy

Good service.

2/10

Poor

16 Mar 2026

Folarin

This is my worst experience so far with any hotel.

My family and I booked this hotel from March 1-2 2026. My card was charged at the front o desk and we were told this is a refundable deposit 24hrs upon check out. It's been over 2weeks and I still have not received my refund yet.

I called the front desk today and the lady that picked up had no idea what she was talking about . She told me I needed to call Expedia even though my card was charged directly at the front desk , then went on to tell me it will take 25days for a refund. She ended up ending the call while I was talking. refund policy and customer service is this? I'm highly disappointed with the service I received and I still don't have my refund yet. I will not be recommending this hotel to anyone .

2/10

Poor

16 Mar 2026

Shu-Wei

Very noisy room. Loud housekeeping and floor make it very hard to sleep.

Family_with_children

2/10

Poor

15 Mar 2026

Kristina

Terrible service, no soubdproof

Business

2/10

Poor

15 Mar 2026

Mila

No working hotel phone , no hot water, the sink wasn’t draining , the blind cord was broken , the light was flickering , no microwave not worth the price at all

Friends

6/10

Pleasant

12 Mar 2026

Pamela

We didn’t have hot water in the shower either day. Asked for a manager to contact us but never heard anything. Disappointing as we have stayed here several times before.

Partner

10/10

Exceptional

11 Mar 2026

Joshua

Great place

Self

4/10

Poor

10 Mar 2026

simon

well located. Close to restaurants and shopping mall

Business Family

8/10

Excellent

08 Mar 2026

Joel

Location is great for walkable restaurants, the train is also very close that you can take for free and site see. The room does not come with a microwave which would have been helpful for my extended stay. The Valet was also $40 a night but cheaper alternatives are available a few streets over.

2/10

Poor

05 Mar 2026

Manwell

When I arrived at the hotel at approximately 9:00 PM, I was informed that my reservation had been canceled by the manager and that no room was available for me. When I originally made the reservation, I specifically selected the option to pay at the property upon arrival.

However, I was told that the manager canceled my reservation the day before my arrival because the hotel was unable to charge my credit card two days prior to the scheduled arrival date. Since my reservation clearly indicated that payment would be made at the property, this cancellation was unexpected and left me in a very difficult situation.

As a result, I arrived at the hotel only to find that I no longer had a room and was forced to search for alternative accommodations late at night.

10/10

Exceptional

05 Mar 2026

Courtney

8/10

Excellent

03 Mar 2026

Gilda

Breakfast was good, coffee excellent!

Friends_and_family Friends

6/10

Pleasant

03 Mar 2026

Jessica

Our room was not well cleaned. There was literally hair on the shower head - pretty gross. We were there for 1 night and essentially I didn’t allow anyone to shower… for the cost I would go anywhere else.

Family_with_children

10/10

Exceptional

27 Feb 2026

Michael

Great room, a litttle over priced though

Partner

8/10

Excellent

27 Feb 2026

Justin

Room was clean space was small for the price but overall nice

2/10

Poor

22 Feb 2026

Camille

We did not even get the chance to stay. Hotel Indigo cancelled our reservation 2 days before our arrival, without notifying me that my reservation was cancelled until we arrived at the hotel last night. Raul and his supervisor were terrible to us, and it was the third party security in the building that was able to help us find a hotel somewhere else. Will never be staying here, or another IHG property due to how poorly they handled this situation.

Friends

8/10

Excellent

21 Feb 2026

Heather

Nice outdoor area

8/10

Excellent

17 Feb 2026

Jeffrey

Room was good, no issues or problems. Enjoyed our stay.

Partner

2/10

Poor

17 Feb 2026

Carla

Room was neglected, i asked 3 times for new sheets and at the end they jus handed me the sheets, you could hear everything in the room, very loud, not clean, rude people. Never coming again.

Self

8/10

Excellent

12 Feb 2026

David

Good experience

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Hudson

Rooms were spotless and staff were courteous

10/10

Exceptional

06 Feb 2026

Buffy

Yes

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Farzaneh

Great location, excellent front desk and spacious and clean room

Leisure Family

2/10

Poor

03 Feb 2026

sonia

The room was not clean thoroughly the valet did something to my rental and I had to csll roadside and have them come to the hotel for inspection and they mentioned the valet always do something tgey are not supposed to do. We had to go retrieve snother car and it dampen my entire stayin Brickell.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Stephon

Amazing Stay

6/10

Pleasant

01 Feb 2026

Justin

Front desk staff not very welcoming and didn’t seem efficient in an emergency needed early check in. 24th floor bar was late setting up (25 min) and credit card machine wasn’t working.

6/10

Pleasant

27 Jan 2026

Spencer

The hotel and staff were fine but you could hear everything in the hallway and the rooms next door including opening the curtains. Because this is the main reason to have the room, getting sleep was hard.

Partner

10/10

Exceptional

23 Jan 2026

Timothy

Wonderful staff, location and very clean hotel with awesome amenities

Friends_and_family Friends

6/10

Pleasant

21 Jan 2026

susan

The staff were very nice. Had an issue with the bar though. There were five of us drinking at the bar and when we went to pay he had put the entire cost on the first person that left and refused to put the drinks on the individual tabs.

The next morning at 7:30 ladies were outside our door talking and laughing very loud. We think it was the cleaning g staff

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

Bonnie

Not the best area

Leisure Family

10/10

Exceptional

15 Jan 2026

Retsen Tashawn Noel

Don’t waste your time reading the negative reviews and psyching yourself out like I did… this place was fantastic! Staff members new and old were knowledgeable and provided information when needed!

Room was nice, all down to the scent of the lotions and soaps I loved lol. Had access to the gym, pool, everything!

Only complaint? I couldn’t stay longer! (And the beds were kinda soft lol not worth dropping a star though!

Leisure Partner

8/10

Excellent

15 Jan 2026

Pepito

Great location!

Leisure Friends

4/10

Poor

14 Jan 2026

Marco Antonio

No hot water

Business

10/10

Exceptional

11 Jan 2026

Patricia

Room was clean. Didn’t have the breakfast.

Friends_and_family Friends

10/10

Exceptional

05 Jan 2026

Jose

Excellent location and Staff!! Everyone attend us very good even in a rush season!! The staff of the Valet Parking (I think Jose (have braces) & the Guy with long hair) are so good and very hard workers!!! Sorry for this, but the other two has poor customet service and always serious so that’s not good comparing to all the staffing in the Hotel!! I will comeback!!! Is Pet Friendly and is a perfect area for walk with your dog!!!

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Kim

Rude staff and no hot water. Barely warm

Leisure

2/10

Poor

28 Dec 2025

Nikita

Room was

6/10

Pleasant

26 Dec 2025

Rosa

Housekeeping had left a previous hair tie from previous client and I called for towels for my rooms multiple times and they never sent them

10/10

Exceptional

25 Dec 2025

Shammo

Had a great time at this hotel. Staff were very kind. Only thing is that the pool wasn’t heated when we went to try it out

Leisure Partner

4/10

Poor

23 Dec 2025

Dominik

Dirty, not well maintained, elevator out of order (1/3), fridge in the room (suite) out of order, hot water in the shower system only available after several minutes upon starting the shower (9th floor), and few other issues. Otherwise location is really good for visiting Brickell and quite nice decor.

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Linda

Clean rooms and staff was friendly. Nicely located.

Friends_and_family Friends

8/10

Excellent

22 Dec 2025

James

Yes

Partner

8/10

Excellent

21 Dec 2025

Jefferson Everton Franklyn

It was good.

Leisure

10/10

Exceptional

19 Dec 2025

Jose

The room 👍

Leisure Family

10/10

Exceptional

16 Dec 2025

Sandra

Rooms was clean bed very comfortable. The staff was friendly. The in house restaurant was delicious!

10/10

Exceptional

14 Dec 2025

Robyn

Great location. Extremely nice and clean room. Nice pool area. Will definitely stay here again!

Leisure Family

8/10

Excellent

14 Dec 2025

Amy

Great location and friendly staff. But too many automated texts checking in…

Leisure Partner

10/10

Exceptional

09 Dec 2025

Jasmine

I loved everything about this place, it was so convenient to absolutely everything. Would definitely book again.

Business_and_leisure Self

4/10

Poor

08 Dec 2025

Mia

The room in general is clean however, the bathroom was not in the best shape of you soap stain on the glass of the shower with water stain as if it was not finished. The towels were very small and a lot of good quality kind of thin. And they were only two towels.

10/10

Exceptional

02 Dec 2025

Nahzjse

The staff was very friendly and helpful. I will be back.

Leisure

8/10

Excellent

01 Dec 2025

Ka lok

Not bad

Partner

8/10

Excellent

29 Nov 2025

Suzan

Room was very large and clean. We had no hot water, but staff quickly provided us with another room to shower. They also comped us breakfast. Breakfast selection was small, but adequate for free breakfast. Room had a very nice bathroom. We also had a sitting room and a very large balcony.

10/10

Exceptional

29 Nov 2025

Jerome

Excellent

10/10

Exceptional

29 Nov 2025

Andrew J

This hotel experience was spot on. The hotel was clean, updated, and the staff was friendly and accommodating. The location was perfect because it was near the bay and walkable to some great coffee and breakfast places. We will definitely be back again.

Partner

10/10

Exceptional

28 Nov 2025

Katherine-Lee

Clean room, spacious, staff friendly, location great.

10/10

Exceptional

26 Nov 2025

Adil

Everything is good

Leisure Self

8/10

Excellent

26 Nov 2025

Leandro

Liked the location, close to a metrorail station and at walking distance to a lot of restaurants and shopping. Valet parking is very convenient. Room was perfect. The downside is that the hotel was quite busy and the personnel didn't seem to be able to cope with the volume of guests.

Business Partner

10/10

Exceptional

23 Nov 2025

John

The room was spotless, and the staff was very helpful.
Everything seemed flawless from restaurants in the area to walk ability. I would recommend this place for your room to stay at for the night.

Partner

2/10

Poor

23 Nov 2025

Theresa

There was no hot water so showers were cold. Maintenance came, but did not change anything. We were offered 4 drink vouchers, which we didn’t take. There was a rat crawling around inside the dining room to which the server on duty responded with “He’s there often.” Management said they’d take care of the problem after assuring me the kitchen and dining room were pest free. I then sent them a video of the rat in the diningroom so they could see it wasn’t pest free. Also, diningroom cushions are stained and dirty. This hotel was rated 8.6, which normally I would not stay at, but it’s where my daughter had booked two rooms and was staying so I stayed hoping the low reviews were due to a lack of amenities. This was not the case. This is really a 3 star hotel at best. It’s not a 3.5 or 4 as advertised.
If we were staying more than one night I would have asked for a refund so I could go somewhere more comfortable.

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

Tiffany

I think the room was nice and the location was convenient but the customer service needs improvement. They had an overall lack of urgency during check-in. I watched the guy at the counter walk back and forth on his phone and he then proceeded to help someone else ahead of me. There was an overall matter of fact attitude towards most questions

Leisure Family

10/10

Exceptional

22 Nov 2025

shaniece

Room was clean with plenty of towels and wash cloths. Loved the touch of a black washcloth for makeup! Restaurant was nice with string drinks.
The pool was warm and very clean!

Leisure Partner

10/10

Exceptional

22 Nov 2025

Bibi

Really nice

4/10

Poor

18 Nov 2025

Marie-Josee

The rooms weren't clean. The floors were sticky - especially in the bathroom and so were the door handles. The shower was in need of a proper scrub.

We were originally assigned a room right above the gym (#702) and were awaken at 5:30am by the noise of the dumbbells or heavy weights being thrown on the floor. I can't imagine why a hotel would even built rooms next to a gym. Request not to be in room #601(next door) or #702 (right above).

We had lunch at the restaurant. Staff could barely speak English. We were also charge for a Restaurant Service Charge of 21$ ! When I asked was it was I couldn't get an answer besides that it wasn't the tip and I add to leave tip on top of that expensive bill.

Front desk staff were more concerned by their cell phone than by the clients waiting in line to check-in. If the manager didn't tell them to assist the next client they would be glued to their phone. Poor management.

The only positive point was the location. Few blocks from many dining options and shopping.

Business

6/10

Pleasant

16 Nov 2025

cerisee

The floor was dirty and the employees were rude.

Friends_and_family Family

8/10

Excellent

14 Nov 2025

aliyaah

The wall decor was very nice , but the beds are very uncomfortable

Leisure Family

10/10

Exceptional

13 Nov 2025

Crystal

The check in host , he was amazing

6/10

Pleasant

13 Nov 2025

Roberto

We checked out on the 8th and still haven’t received the $300 deposit that should have been returned

Leisure Family

10/10

Exceptional

11 Nov 2025

Onika

There was no complaints to be made. I enjoyed my stay. Will come back again in the future

Leisure Partner

2/10

Poor

11 Nov 2025

Jeff

Didn’t eat breakfast

10/10

Exceptional

09 Nov 2025

Sarimar

Staff was amazing, almost everyone of them can talk in Spanish so that’s a plus, and they were so nice.
The room was super comfortable and clean with a good view. (I was in the 14th floor)
I didn’t get to eat in the restaurant at the hotel, but the menu looked good and the prices are reasonable for being in Miami.

Leisure Self

10/10

Exceptional

08 Nov 2025

William

Very nice hotel. Inviting. Clean. Great staff

10/10

Exceptional

07 Nov 2025

Larry

Yes