Name: JW Marriott Miami
Address: 1109 Brickell Avenue, Miami, 33131, US

8/10

Excellent

31 Jul 2026

Michael

My stay was excellent from the valet parking, room cleanness, desk assistance, etc

10/10

Exceptional

23 Jul 2026

LUIS FELIPE FERRER

Excelente ubicación
Buen menú de desayuno
Buen servicio

6/10

Pleasant

15 Jul 2026

Jorge

No pool without previous booking knowledge. They made maintenance but I booked I wanted that pool not them offering a pool elsewhere which I didn’t really want at all

Friends_and_family Friends

2/10

Poor

13 Jul 2026

Tyler

There was a giant cockroach in my bathroom

10/10

Exceptional

05 Jul 2026

rafael

Great overall experience

10/10

Exceptional

22 Jun 2026

Nekayah

JW Marriot in Brickel Miami is a true 5 star hotel experience.
Thanks for the services...

Family

10/10

Exceptional

11 Jun 2026

Dawn

Beautiful property located within walking distance of many restaurants or shops.

Family_with_children

10/10

Exceptional

05 Jun 2026

TEARCH

Had a great experience.

Self

10/10

Exceptional

28 May 2026

Sara

Excellent!

Partner

6/10

Pleasant

24 May 2026

Hillary

The Brickell Marriott is in a fantastic location, right in the middle of it all, however the hotel itself is in dire need of a facelift. It is very tired and to the point where we wouldn’t walk barefoot on the carpets in the room.
The staff was great, though, very friendly and helpful, especially the bellmen and the receptionists at check in!

Partner

10/10

Exceptional

23 May 2026

Anders

Staff was super friendly.Amazing experience!

Partner

10/10

Exceptional

10 May 2026

Gloria

Clean room, kind staff, great location.

Business

10/10

Exceptional

01 May 2026

Luis

Great Hotel

Self

6/10

Pleasant

27 Apr 2026

Raymond

Room service food stale, unfriendly welcoming desk, I.e no welcoming explanation of establishment, explain if incidental charges being applied and lack of courtesy if an individuals name was pronounced correctly.

Self

10/10

Exceptional

20 Apr 2026

Daniel

all good

10/10

Exceptional

10 Apr 2026

Godwin

Amazing

10/10

Exceptional

07 Apr 2026

Ceremony

Mark at the front desk was so kind! He acknowledged my toddler and gave him a little color kit to calm his nerves. As a family who travels a lot, a little acknowledgement even to small humans means goes a long way with me. I appreciated it. Sheets were crispy and beds were comfy.

Family_with_children

6/10

Pleasant

06 Apr 2026

Friedrich

the room was clean, the beds amazing and the property very well taken care off, I had real issues with the towels, we were a party of four( as per the reservation) two adults and two kids, I had to call the front desk every day for the extra towel, 10 days in total and once had to call for toilet paper, it got to a point that it became anoing

Family_with_children

2/10

Poor

10 Mar 2026

Crystal

Property is old- musty/ wet smell

4/10

Poor

03 Mar 2026

Kenneth

No upgrade offered.
Charged for internet--ridiculous since I am an elite Bonvoy member.
Charged for 1/2 day valet parking when car rental dropped off car for me only an hour before.
Greedy fees.

Partner

8/10

Excellent

22 Feb 2026

Kristine

Clean, newly renovated corner room, end of hallway. A lot of street noise overnight, well I to the early morning …didn’t get much sleep

Partner

4/10

Poor

21 Feb 2026

Fiona

The hotel is fantastic. The front desk staff and support staff were fantastic. I was just angry to learn that i was charged $121 for the mini bar when I never used it.

Business Friends

10/10

Exceptional

19 Feb 2026

Rory

very nice staff, especially the front desk worker

10/10

Exceptional

17 Feb 2026

Roberto

Amazing experience. Thanks

10/10

Exceptional

15 Feb 2026

Carlos

All

Partner

10/10

Exceptional

14 Feb 2026

Jonathan

staff and location

Leisure Partner

8/10

Excellent

01 Feb 2026

MOHAMMAD IQBAL

Amazing service and staff was very curtious

6/10

Pleasant

31 Jan 2026

desiree

staff was good and cordial. Hotel needs some upkeeping, lobby is nice but the rooms are outdated and the cleanliness needs to be better. Towels are old and stained.

Partner

4/10

Poor

26 Jan 2026

Cheralyn

This was not a 5 star hotel or normal quality of JW. I was shocked at how everything was run down and lacked any amenities.

Leisure Friends

10/10

Exceptional

12 Jan 2026

chaim

Good place

Business Self

10/10

Exceptional

09 Jan 2026

Mark

Great stay

8/10

Excellent

05 Jan 2026

Ashish

We had a fantastic stay at this JWM (except one incident). Great Location - Lots of Restaurants, Bars, Shopping and Transit (and Ocean) all in 10-12 minutes of walk from here. Staff was very friendly, Room was clean (unlike some of the other complaints). We requested a high floor, and they gladly helped and gave us a room on the 19th floor. On Christmas day the hotel organized Champagne and Chocolates in the Lobby, which was a real nice gesture. Highly recommend this to anyone wanting to stay in Brickell.

The only dis-appointment was from guests in the next room. Those people decided to party loudly in the room instead of going to a bar or restaurant (cheapos!) and were so loud that we could hear conversations and laughter in our room. This went on from around 10:00 PM to past Midnight. We repeatedly complained to the front desk and they sent someone to talk to the other guests, but not long after they left, it all started again. Thankfully we did not have an early flight next morning or else we would be in trouble. Cannot blame the hotel for this .

Leisure Family

10/10

Exceptional

23 Dec 2025

Kathleen

Upgraded at check-in, super comfortable bed

Partner

10/10

Exceptional

21 Dec 2025

Cheryl

Great hotel, great location, nice rooms and very friendly staff! Definitely would stay here again.

10/10

Exceptional

20 Dec 2025

NICOLA

Room the lounge

4/10

Poor

13 Dec 2025

Charles

Room too noise, knocking doors all the times, mainly from housekeeper. Street noise also

Business Partner

6/10

Pleasant

07 Dec 2025

Paulette Francesca

Bad for the price

Leisure Self

10/10

Exceptional

06 Dec 2025

Joshua

We had a baby and used Miami as a stopover before flying further ahead from the UK. They looked after us and the food provisionings were amazing.

Room was clean and everything was just great

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Raynold

Great location. You can walk to everything. Staff is great too. Clean, modern enough and safe. I just wish they had a microwave, at least just one in each floor. But besides that, I can’t think of anything bad to say. Great price for the area also.

10/10

Exceptional

03 Dec 2025

YEUN IM

Staff was nice and location was good

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Maria

Amazing Hotel and service

10/10

Exceptional

30 Nov 2025

Janice

First, who ever checked me in was phenomenal. Very accommodating. The hotel itself was very beautiful, clean, and up to date. The location was prime, by many restaurants and Brickell City Center. Valet guys were fast and efficient. The entire stay was a 10.

Leisure Partner

8/10

Excellent

30 Nov 2025

FNU

Place was neat and tidy

10/10

Exceptional

29 Nov 2025

hao

除了设施有点旧之外，其他的都很好，早餐很好，服务人员很好，餐厅的人员还免费给我提供一次性餐具，非常非常好。

Leisure Family

10/10

Exceptional

25 Nov 2025

Luis

Perfect

10/10

Exceptional

27 Oct 2025

Ikins

Very convenient location. Staff members were professional and paid attention to detail.

Business_and_leisure Self

10/10

Exceptional

20 Oct 2025

Amelie

Nice for one night. Great policy of early check in and we got upgraded! Just not the best part of town.

Leisure Friends

10/10

Exceptional

25 Aug 2025

Guillermo

great location in brickell

Leisure Partner

10/10

Exceptional

02 Aug 2025

daniel

Nice place although hallways had some discarded items

6/10

Pleasant

26 Jul 2025

Paul

When checking in the staff did not advise me of any of the amenities or what to do with my car. No valets for over 20 minutes wait. I had to ask for information as opposed to most 5* hotels advising you in advance. Also concierge where very grumpy. Nice hotel and excellent room. Great bar and bar staff. But front desk etc. were disappointing.

Leisure Partner

2/10

Poor

26 Jul 2025

Jose Maria

Not hot water ! Bad logical service of staff

Leisure Family

10/10

Exceptional

25 Jul 2025

Sandra

Great location in the heart of Brickell

Business Self

6/10

Pleasant

23 Jul 2025

Vincent

Bathroo was dirty, shower leaked onto floor and toilet had flushing issues.

Business Self

10/10

Exceptional

21 Jul 2025

Frank

Perfection!

Partner

2/10

Poor

20 Jul 2025

Gustavo

The hotel was great; unfortunately the next room was occupied with a Family with tree kids that started playing/crying at 7:00am (Sunday) the family makes my experience terrible.

10/10

Exceptional

11 Jul 2025

Angela

The property was very clean and staff was very nice. The bed was very comfortable and the linens were cozy and soft.Would definately stay here again.

10/10

Exceptional

10 Jul 2025

Darryl

Was clean and close to multiple dining establishments.

Leisure Partner

10/10

Exceptional

10 Jul 2025

Safia

Great experience 😊

Leisure

2/10

Poor

01 Jul 2025

JUAN

Smelly rug, then toilet was not working properly. Early morning I flushed and the water overflowed the toilet and the hall rug got wet of dirty water.
Staying at a JW Marriott should be positive, we were not expecting such a bad experience.

We arrived very late and decided to go to the bed and not requesting a change due to the odor.
This hotel looks like a Motel 6, premises are very old and the type of people staying in the hotel were very cheap (horrible people).

This is a brand that is melting down!!!!!!

Leisure Partner

8/10

Excellent

18 Jun 2025

Zeanal

The room cleaning is not very detailed. One day the cleaning lady left a cleaning bottle and the other day there were garage underneath the table.

Business Self

10/10

Exceptional

07 Jun 2025

ALEJANDRO PULIDO

Amazing location and the staff was very useful and great service

10/10

Exceptional

06 Jun 2025

Verified traveler

Great location, wonderful service

Great location, wonderful service.

Business

10/10

Exceptional

01 Jun 2025

Heidiana

Everything is good

10/10

Exceptional

31 May 2025

Allison

Location Excellent
Hotel Clean
Food Very Good
Staff Awesome

Family

10/10

Exceptional

28 May 2025

Jorge

Great facilities

Friends_and_family Family

10/10

Exceptional

04 May 2025

Samira

Property and staff were great! The hotel is a bit on the older side but nothing to complain about here. Lots of places to walk to eat as well.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Robert

Much nicer than expected. Then again, it was my first time ever in Miami. I was with my son who UBER/LYFTed everywhere so I can't say anything about parking or trans options in the area. But the hotel was NICE.
My only minor quibble was the traffic noise was a bit loud. Get a room on the opposite side if that kind of thing bugs you.

Leisure Family

6/10

Pleasant

18 Apr 2025

Scott

Needs remodel- carper, wall coverings on guest room floors well below expectation fo JW property. 3 of 5 or 6 lights in room did not work. One attached to bed )reading light) had no bulb, was hanging by bare wiring, etc. - borderline unsafe, but truly substandard. Won’t be back.

Business

8/10

Excellent

10 Apr 2025

Craig

Pool was closed for private event for a portion of our stay. Old amenities and dated. Rooms were recently updated and great.

Partner

6/10

Pleasant

08 Apr 2025

Keisha

Buffet breakfast was good. Parking expensive. Rooms small for the cost.

Leisure Family

10/10

Exceptional

16 Feb 2025

Jennifer

I was really pleased with the JW Marriott in Brickell. From the lobby to the rooms, everything was clean and well appointed. The convenience of the location to Brickell Key for walking and Brickell City Center for shopping and dining made for a really nice stay.

10/10

Exceptional

21 Jan 2025

Thomas

Beautiful hotel. Friendly staff.

Leisure Partner

10/10

Exceptional

13 Jan 2025

Ana

Helpful staff and front desk. The only issue is that the name of this Marriot is very similar to the other Marriot on 255 Biscayne where I should have been attending a conference. Names should be different for each location.

Self

8/10

Excellent

06 Jan 2025

Katherine

Nice location near many restaurants and the mall.

8/10

Excellent

29 Dec 2024

Estefania

Elevators are old and often faulty.

Business Self

4/10

Poor

22 Dec 2024

matt

We arrived 15 minutes after check in (415) but didn’t have a room ready for another hour of us just sitting in the lobby waiting

10/10

Exceptional

20 Dec 2024

Wendy

Excellent hotel

Super comfy bed!! Everything perfect except our room service breakfast, it was cold, gross and didn’t come with correct condiments but the bed comfort made up for it

Partner

10/10

Exceptional

10 Dec 2024

ayodeji

Wonderful

Leisure Partner

8/10

Excellent

09 Dec 2024

Judith

Clean, but dated. Great location.

Leisure Partner

8/10

Excellent

07 Dec 2024

Valerie

Great location.

Leisure Partner

6/10

Pleasant

07 Dec 2024

David

The hotel seem pretty dated and in need of updating in a number of places. Otherwise a good stay.

Business Self

10/10

Exceptional

29 Nov 2024

Robert

Excellent place

10/10

Exceptional

28 Nov 2024

Adrian

We stayed one night for Martin Fierro Latinos awards and we had a great time. Room service was great and staff very kind and attentive!

Business Family

10/10

Exceptional

07 Nov 2024

Jan

No coffee capsules

Disappointed that we only found out in morning there was only one coffee capsule for nespresso and we were in a hurry on our way to airport

Partner

10/10

Exceptional

06 Nov 2024

Marcela

beautiful location

Business Self

10/10

Exceptional

21 Oct 2024

Desmond

I rnjoyed my stay.

10/10

Exceptional

20 Oct 2024

Barret

JW Marriott

Hotel was clean and service was great

Partner

8/10

Excellent

19 Oct 2024

Eleanor

Beautiful property. Staff was amazing. Valet, front desk and housekeeping was great

Business

8/10

Excellent

15 Oct 2024

Naum

The price for breakfast and for valet parking very expensive

Leisure Partner

4/10

Poor

11 Oct 2024

Verified traveler

No QC. Go elsewhere for the Price.

I stay in some really nice hotels.This one could be 'a really nice' hotel but its no better then a Hilton Garden Inn. Three things a hotel has to get right 1) comfortable bed 2) quiet nights sleep, and 3) just a little caffeine to start the day. They failed on the last 2 and quality control was nowhere.
1st: No room for the car. Told to park elsewhere yet they parked the nicer cars.
Overall room was clean bed was comfortable. attention to details though did not justify the $450+ room.
2nd: No one is doing QC on service or staff. Complimentary room coffee had the machine but no coffee. No big deal goto concierge level but the coffee machine is broken. Call front desk (i'm on red bull now) and they tell me to go down 20 floors to the 2nd floor. No Marriott you need better QC at the room and tier levels or send up a pot of coffee!
3rd: Had dinner at the hotel restaurant. Ordered beefsteak tomato Burrata-meal came with 2, yes 2 cherry tomatoes. Staff had no idea what a beefsteak tomato was or what the menu stated. Off to bar for food-it was good
4th: The hotel maybe housing migrants. I don't knock any migrants they're just getting through life.But look i cant have 6 people, babies crying family squabbles next door late night. Marriott, its your premier hotel in Miami. All I need is a comfortable bed (it was very good) a quite nights sleep (nope, family next door) and just a little caffeine to get started-for 450++/night. My opinion-go elsewhere until they solve the QC issues.

Partner

10/10

Exceptional

07 Oct 2024

Ronnie

Great place.

10/10

Exceptional

15 Sep 2024

Ann

Perfect location in Brickell. Safe and easy to walk to shopping, great restaurants and a great walking path along the water.

Friends_and_family Friends