Hilton Garden Inn Miami Brickell South

United States , Miami Area - FL
MIAMI, 2500 Brickell Avenue
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100 reviews shown

2/10

Poor

10 Mar 2026

Verified traveler

First check in was good but the room poor shower flow and toilet did not flush had to have maintence to fix both then sink drain came undone that I fixed my self.
NOT ONCE BUT TWICE HOUSEKEEPING CAME INTO MY ROOM ANOUNCED THEMSELVES WHEN I HAD A DO NOT DISTURB OUT THEY IGNORED IT WHICH IS ILLEGAL!!!!!!!!!!! IF I WAS'T IN THE ROOM THEY WOULD HAVE BEEN IN MY ROOM WITHOUT PERMISSION TO DO WHATEVER THEY WANTED OR TO STEAL,. INFORMED THE MANAGEMENT THEY WERE GOING TO REFUND ME A NIGHTS STAY I HAVE YET TO RECEIVE ANYTHING BUT I WILL ALERT THE PROPER AUTHORITIES ALONG WITH THE OWNERS OF THE HOTEL.

Self

6/10

Pleasant

09 Mar 2026

Summer

There are no shops or stores nearby. It is in a completely inconvenient location.

Family_with_children

10/10

Exceptional

09 Mar 2026

Angela Marie

Prefect stop for an early flight.

Friends

8/10

Excellent

08 Mar 2026

John

My view of the parking lot and freeway was amazing.

Friends

4/10

Poor

05 Mar 2026

Arsenio

No. No one answers when needed. Regular experience

8/10

Excellent

05 Mar 2026

ALEXIS

Pool area is nice, no shops close by.

Partner

10/10

Exceptional

02 Mar 2026

Kris L

Everything was great

4/10

Poor

01 Mar 2026

Lisa

We stayed overnight on 2/22/26-2/23/26 in order to get to the Miami cruise port in time flying in from ATL. When we got to the hotel the system was down and we couldn't check in. That was a 3 hour wait in the lobby before we could check in. Everything as far as names, credit card info etc. was being hand-written, which is dangerous because that's our credit info out there with no encryption or anything. No update from IT on the length of time it was going to take before system was up again. The IT department dropped the ball by making customers and hotel staff wait with the lame excuse that \"we'll let you know when everything is back up\". We won't stay here any more. We were highly inconvenienced. However the reception staff did the best they could .

Partner

8/10

Excellent

01 Mar 2026

Edward

The room was clean but only had one draw for your clothes. We were staying for three night and had to keep our clothes in our luggage. They had a nice small balcony but no chairs to sit on. The breakfast had plenty to eat but the cooked food was barely warm. We were visiting friends and the hotel was closed to their condo so that was good. Ursula

Partner

6/10

Pleasant

27 Feb 2026

Phil

Nothing the hotel could help but all should know the outer rooms border the street and highway very closely and it sounded like a continuous racetrack with multiple motorcycles till 3am.

Partner

4/10

Poor

25 Feb 2026

Mark

Homeless person in the lobby asking for money.

12:30AM fire alarm (malfunction).

Shower didn’t have hot water (sinks did though).

4/10

Poor

16 Feb 2026

S Dwight

Staff could be more friendly and informed

6/10

Pleasant

16 Feb 2026

Bryan

Real close to the freeway

6/10

Pleasant

09 Feb 2026

Adrienne

Didn't receive the accessibility type room requested at first. Had to ask for it again after 1st room. Accessibility room was an inconvenience due to long way to first floor elevator location. Cindi of front desk staff was wonderfully helpful. Breakfast buffet was good. Cruise shuttle reasonably priced but was 20 minutes late which didn't prove to be a problem for us.

Partner

6/10

Pleasant

07 Feb 2026

Paul

there were several items in the bathroom that were in disrepair

Leisure Partner

2/10

Poor

06 Feb 2026

Frances

The place was filthy the help surely and nothing worked . I would never stay there again!

Leisure Friends

8/10

Excellent

06 Feb 2026

Peter

It was ok

6/10

Pleasant

04 Feb 2026

Bruce

Cleanliness of the whole place.

Business_and_leisure Family

8/10

Excellent

03 Feb 2026

Stephanie Eleanor

It was great for the money

4/10

Poor

02 Feb 2026

Terry Lee

The hotel overall was not clean. The carpets were stained and filthy. There was no room service provided not even our trash picked up or fresh towels. No amenities three dollars for a bottle of water seemed unacceptable. The website pictures were very misrepresentative of the actual accommodations.

8/10

Excellent

01 Feb 2026

Traci

Clean room. Supplies stocked. Breakfast was confusing. Didn't know where to go. Check in was delayed by a few hours.

Friends_and_family Family

8/10

Excellent

24 Jan 2026

ADRIAN

Our experience was pretty good overall no complaints with the bedding, bathroom or things in the room. The only thing I would say is that their parking is crazy expensive but they don't really have the correct parking prices posted online.

Leisure Partner

8/10

Excellent

21 Jan 2026

Shellie

I don’t understand that there was charge of $18 for breakfast, when at other properties that same \"type\" of breakfast would have been complimentary.

Leisure Family

8/10

Excellent

15 Jan 2026

Mary

Very poor lighting in room
Concern for slippery shower
Recommend a mat to avoid a fall

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

Catherine Veronica

Pool was not heated. Hotel was not in a walkable area really.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Walkable to a museum and restaurant, although not super close.

Leisure

10/10

Exceptional

11 Jan 2026

Douglas

Great stay. No issues

Leisure Partner

2/10

Poor

03 Jan 2026

Rachael

Reserved two rooms each with two queen beds. Got to hotel and they only had one room with two beds. My son had to sleep on a roll away cot. No compensation offered in lieu of not receiving proper booked rooms.

10/10

Exceptional

03 Jan 2026

Michael

Excellent restaurant and bar. Low was fantastic!! Great one night before our cruise.

8/10

Excellent

03 Jan 2026

Tyler

Parking is 30$ a night which i didn’t see listed in any site, Or 3$/hr at the lot nextdoor. Also tried to charge nearly 500$ for the night i was there until i showed them my email receipt for 288$. Other then those small things the hotel was alright

8/10

Excellent

03 Jan 2026

ORRIN

Room was decent

8/10

Excellent

02 Jan 2026

David

overall good but the Keurig was not working correctly

Leisure Family

6/10

Pleasant

02 Jan 2026

Frances

The TV in the room wouldn't work. The staff on duty was unable to assist stating that the maintenance personnel left at 7:00. This was very disappointing since we were wanting to watch a college bowl game. Maintenance personnel should be available when guests are most likely to be in the rooms, especially when the hotel is full. Would appreciate compensation for the inconvenience, possibly a discount for our next stay.

Leisure Family

6/10

Pleasant

01 Jan 2026

Lorraine

It was a really nice stay at this hotel. The rooms were clean and really comfortable. Staff at check in were awesome!!! We got an early check in and were treated very well.
However, when it came to eating dinner at the hotel it was advertised that dinner began at 5.
We had been traveling all day and were hungry so we opt to dine at the hotel. When we got to the restaurant at 5 we were told that the kitchen didn’t open until 5 yet a party of 7 in the dining room were being served. The bar tender/waiter had very broken English so when we questioned him about timing he really couldn’t explain. He went to get the manager. The manager came out so unprofessionally and began to argue with the bartender in front of us. He did say our drinks were to be free and dinner (when we eventually got it after waiting an hour) was to have 50% off which was reasonable. I took it as an apology and his word and was happy until I checked my balance today and noticed where they did indeed charge full price after giving me his word. I called and was told I have to wait until tomorrow to speak with the manager.
I travel a lot!! And have never experienced this treatment. It’s not about the money it’s about when someone gives me their word then it’s gospel. I would not stay at this hotel again because of how I was treated.

Family

8/10

Excellent

22 Dec 2025

Patrese

Was great

10/10

Exceptional

21 Dec 2025

Isabella

Love it and close to everything by car!

Leisure Self

2/10

Poor

06 Dec 2025

Adriana

The room smelled like piss staff was not the nicest

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

israel

Atenciones Exelentes incluyendo los de la limpieza.👏👏👏

8/10

Excellent

28 Nov 2025

Cierra

Room smelled weird, staff was nice. Food was decent.

Leisure Self

8/10

Excellent

25 Nov 2025

Yaslin

Good stay before cruise

Leisure Family

4/10

Poor

21 Nov 2025

Faye

Didn't get murdered but wouldn't go back to that hotel or recommend it to friends. Mold in bathroom and on bed sheets. When we first turned the shower on the water stunk. The shower had really bad pressure. The water also tasted really off

Leisure Partner

10/10

Exceptional

08 Nov 2025

Journie

Clean room, comfortable bed, great view. Fast check in

10/10

Exceptional

08 Nov 2025

Laurence

Decent room, good bathroom, tv and coffee maker - only booked for one night, very happy, second stay and would stay again.

Leisure Self

6/10

Pleasant

06 Nov 2025

Carmen

Yes

8/10

Excellent

06 Nov 2025

Kimberly

Clean room and polite sraff

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Sharon

The hotel and room were both very clean. The staff at the front desk and in the restuarant area and bar were very friendly and accomodating. I especially like that there is a store and CVS within walking distance or via the trolley. One night stay before a cruise.

Friends_and_family Family

8/10

Excellent

03 Nov 2025

marques

Staff very attentive. Shower didn’t work temporary repair made before relocation to a different room.

Business Friends

8/10

Excellent

03 Nov 2025

Misty

We had a nice stay! Cruise shuttle was a little caotic. We got to the cruise port in plenty of time.

Leisure Family

6/10

Pleasant

27 Oct 2025

John

I had to pay $18 plus 18% tip for a very limited breakfast. At other hotels, their free continental breakfast is much better. I had some of the oatmeal, but there was no brown sugar, raisins, walnuts, etc. available.
I also had to pay $30/night plus 18% tip/night for valet parking (understandable due to limited in-city location).
The Air Conditioning in my room didn't work properly (it was heating vs. cooling while it was 85 degrees outside).

10/10

Exceptional

20 Oct 2025

Vladimir

Nice hotel

Business Self

10/10

Exceptional

11 Oct 2025

Willie

Great

Friends_and_family Family

6/10

Pleasant

01 Oct 2025

susan

Did not find it convenient to shops...Breakfast wasvnot included

Leisure Partner

6/10

Pleasant

06 Sep 2025

ANDREW

Unaccommodating, parking situating undeployable. good if your embarking or disembarking on a cruise with no vehicle.

Leisure Family

6/10

Pleasant

14 Aug 2025

Marcia

i didn’t like the smell that some of the rooms had but i did like the staff

Leisure Family

10/10

Exceptional

13 Aug 2025

Ana

Tudo estava perfeito! Voltaremos com certeza

6/10

Pleasant

13 Aug 2025

Ivette

Bcg

8/10

Excellent

30 Jul 2025

Nancy

The outlet in the bathroom did not work. The room did not have enough lights. It was too dark. The hallway carpet was very dirty. Aside from that it was good

10/10

Exceptional

28 Jul 2025

Yenny

Comfortable and spacious for a great price

Leisure Family

10/10

Exceptional

26 Jul 2025

Jeanna

Very clean and friendly staff. Only negative thing is that breakfast comes with an additional charge.

Leisure Partner

6/10

Pleasant

25 Jul 2025

anne marie

The hotel was very basic

10/10

Exceptional

11 Jul 2025

Adrian

Awesome Rooms, Good Dining Experience, Favorable Location due to the location right in the heart of Brickell and it didn’t break the piggy bank.

Leisure Family_with_children

8/10

Excellent

09 Jul 2025

shannon

The inside was great. I did not like that we had to valet park, but the hotel itself is great.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

JOY

It was enjoyable.

Leisure Family

10/10

Exceptional

20 Jun 2025

Vanessa P.

Great staff and the room was comfortable.

Leisure Partner

4/10

Poor

14 Jun 2025

John

Room was not what was to be expected when checking into a room at Hilton Garden Inn Miami Brickell South hotel. We found what appears to he blood splattered on the bathroom wall, water leaking out of the walls, wall paper coming off walls, ceiling appears to be cracking/falling apart at seams, patchwork paint on several walls, stains on floor, room smells like mold/mildew…etc..

Front desk employees were friendly and accommodating when we called to let them know of the situation and wanting another room.

The room we were moved to was better considering room we were leaving..however the tv credenza was pulled away from wall about 6 inches with cords exposed and cabinet looked to be damaged/cracking from water, bathroom fan was rusting… this hotel seems to have water leaking inside walls and smells moldy. We would not stay here again.

Friends_and_family Family

2/10

Poor

06 Jun 2025

Edward D

For a Hilton hotel this place was horrible. Went thru 3 rooms to get one where the tv and phone worked. No shuttle from the airport and limited time to shuttle to the port which was suppose to be included would not recommend

Leisure Family

10/10

Exceptional

02 Jun 2025

Jordan

The place was nice and clean.

10/10

Exceptional

30 May 2025

Kyrie

Nice rooms

Leisure Family

6/10

Pleasant

26 May 2025

Onika

This was my second stay there. The bathrooms leaks. And spills onto the carpet.

Leisure Partner

10/10

Exceptional

22 May 2025

Leslie

Typical Hilton garden Inn. Clean, nice staff,

Leisure Family

10/10

Exceptional

17 May 2025

Verna

Close to cruise terminal

Leisure Partner

10/10

Exceptional

15 May 2025

Helen

Great staff

10/10

Exceptional

09 May 2025

Reesa

Front desk staff was welcoming as well as quick service to checkout. Overall loved the quietness of the hotel. Bartender excellent and friendly. Overall hotel was extremely clean and maintained.

Business Family_with_children

10/10

Exceptional

06 May 2025

Eric

I enjoyed my stay at hilton gardens, the room was clean the staff was very friendly and helpful. They have Delicious breakfast buffet and the hotel is close to the freeway and easy access to brickell and downtown Miami. Will definitely stay here again !

Leisure Partner

10/10

Exceptional

04 May 2025

Nicole

Had a great stay. Great staff and worked well with everything we needed.

Business_and_leisure Family

8/10

Excellent

19 Apr 2025

Elizabeth

Dinning areas needs a lot of work

Leisure Family

10/10

Exceptional

16 Apr 2025

Onika

The Stay was good. My Husband and I had a good experience

Leisure Partner

8/10

Excellent

15 Apr 2025

Verified traveler

Very clean hotel. The buffet breakfast was good. One set of elevators was not working when we went to check out.

Friends_and_family Family

8/10

Excellent

09 Mar 2025

Courtney

This was a nice stay! Feels like a super convenient mini luxury stay

Leisure Partner

10/10

Exceptional

05 Mar 2025

Rachael

right by the freeway (like it curves around near upper floors) and also off another main road. street racing all night. I would stay again but ear plugs are VERY necessary :)

Leisure

8/10

Excellent

16 Feb 2025

Carol

Room was very clean. Cut my finger on the bathroom door which is barn sliding door. Try to call front desk to get a bandaid no answer. No restaurants within walking distance.

8/10

Excellent

10 Jan 2025

Michael

Wish the property had self-parking. Using the valet was inconvenient. Property was ideally located for where we wanted to go in Miami. Maybe the property could promote better closer dining options that are walkable.

Leisure Family

10/10

Exceptional

09 Jan 2025

Robena

Everything was good especially Valet with getting us our car in and out.

Leisure Partner

10/10

Exceptional

08 Jan 2025

Alexis

convenient

Leisure Family

10/10

Exceptional

22 Dec 2024

Rhonda

Kitchen

We got back 15 minutes before the kitchen was closing and ordered food. Very good

Friends_and_family Family

10/10

Exceptional

14 Dec 2024

Arturo

No me gusto que el aire del cuarto solamente podía ser automático. Para dormir necesito que esté prendido todo el tiempo

Leisure Friends

10/10

Exceptional

10 Dec 2024

Eduardo

Good place !!!!

Business_and_leisure

8/10

Excellent

30 Nov 2024

Denise

Bar and dining is slow, not sure if they know how to handle a group of 10 people traveling from California

Leisure

6/10

Pleasant

12 Nov 2024

Lisa

missing the mark on a few things

Service at the bar and dining room were terrible and the food was inedible except for the eggs. Also they didn't replenish buffet items once they got low so we didn't have much to choose from 30 minutes before it was supposed to end. Don't spend the money on breakfast there! Also the rooms didn't have a safe or towel racks which was very odd. Front desk staff were very nice though and room was clean, comfy bed.

Partner

8/10

Excellent

12 Nov 2024

GLENN

Stayed pre and post cruise 1 mile from many great food and nightlife choices. Great park of Miami blvd.like a jungle 5 acres closes early 5pm I think. As for Hotel I have to say Thank you for allowing Early check in, was very much needed after cruise.

Leisure Family

10/10

Exceptional

10 Nov 2024

Shari

Beautiful location

Leisure Self

10/10

Exceptional

06 Nov 2024

David

Breakfast Buffett could have had some meat products such as bacon or sausage. There was only one waiter for the whole time and the poor fellow had trouble keeping up!!

10/10

Exceptional

04 Nov 2024

Yves Patrick Fabrice

Cool ,convenient . Great Service.

Business Self

10/10

Exceptional

24 Oct 2024

Maria Sue

The staff was phenomenal. Everyone I spoke to was warm, courteous and helpful. I love the location as well. Our first room was a little cramped, but the second room was spacious and light-filled. I plan to come back.

Leisure

10/10

Exceptional

23 Oct 2024

Mariana

We booked it for the convenience of a concert on Virginia key

2/10

Poor

12 Oct 2024

David

I arrived with my truck and trailer... they had no parking... then sent me to a lot that i could not park in... i left and slept at a shopping center parking lot... i want a full refund from hotel and expedia.

10/10

Exceptional

10 Oct 2024

Jeffrey

Very clean

10/10

Exceptional

02 Oct 2024

Jaime

I didn't care for the valet since I was in and out a lot and tipping was getting out of hand.

6/10

Pleasant

22 Sep 2024

Isabella

It was okay, but the restaurant was not great. When we got there, it was late and we went in to get something to eat right before they closed and I would say it was very average.

Leisure

10/10

Exceptional

17 Sep 2024

Herberth Jesus

very good option