Name: Hilton Garden Inn Miami Brickell South
Address: 2500 Brickell Avenue, Miami, 33129, US

8/10

Excellent

21 Jul 2026

Henry

Room was clean and well equipped. Staff were friendly and helpful. Pool area was very relaxing at night with a chilled beer

Family

4/10

Poor

19 Jul 2026

Aasim

They ran out of clean towels. They never answer the front desk for any help. Personally, my first and last stay with this hotel.

Family_with_children

8/10

Excellent

18 Jul 2026

Angel

Es un buen lugar,limpio y cómodo lo único malo que le vi fue que me toco una avitacion hacía la calle y era un poco ruidoso

Family_with_children

10/10

Exceptional

17 Jul 2026

Denise

N/A

Family_with_children

4/10

Poor

16 Jul 2026

Alessandra

Overall my stay was fine. Maria at the front desk was the most helpful person I’ve ever encountered. My guest and I encountered a few discrepancies with our stay and she did her best to make it up to us, it was greatly appreciated !

Friends_and_family Friends

8/10

Excellent

16 Jul 2026

Timothy

Nice hotel. My only complaint is that it is isolated from dining and shopping opportunities unless you have a car or are happy to spend almost as much as the hotel cost on Uber.

Family

10/10

Exceptional

12 Jul 2026

Ana

Nice staff

Family

10/10

Exceptional

11 Jul 2026

Lorie

Clean rooms, restaurant was open upon arrival and the street tacos were so good. At the time of our booking we chose to include breakfast. There are paid shuttles to port of Miami, we opted to uber to save $$.

Partner

10/10

Exceptional

10 Jul 2026

rachid

It’s was good service and clean

Family_with_children

2/10

Poor

30 Jun 2026

Rita

it’s okay, not worth the amount of money i paid.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Diane

Prompt valet service.

Family

10/10

Exceptional

07 Jun 2026

Reginald

A1 hotel!

Friends_and_family Friends

8/10

Excellent

02 Jun 2026

Korey

Clean room

Partner

10/10

Exceptional

01 Jun 2026

Kristine

Staff were very friendly and helpful. Location and the fact that the hotel is NOT a high-rise building were huge pluses for me. I purchased a room deal that included the breakfast buffet, which was very good. I didn’t park a vehicle or use the bar so I can’t speak to either of those amenities. The downsides were dirty/ old carpet everywhere in the building and low water pressure in the shower.

Family

10/10

Exceptional

01 Jun 2026

Luis

Easy fast check in, room was spotless and breakfast was very delicious.

Family

8/10

Excellent

01 Jun 2026

Tamika

.

10/10

Exceptional

31 May 2026

KEIBY

.

8/10

Excellent

30 May 2026

Marc

It has been upgraded over time. It was cool for a quick weekend trip.

Friends_and_family Friends

8/10

Excellent

30 May 2026

Latara

.

Family_with_children

4/10

Poor

28 May 2026

Ifiye

Would not stay at this hotel again as they did not provide what was advertised. When I booked an hotel the first thing I think about is security. On the website they described the hotel as having a safe. When I arrived in the room there was no safe. When I enquired at reception I was told that the safe was in the manager's office and individual safes will be provided. When I then came to use the safe with my valuables, I was told that the paperwork was not available for me to fill in, to be able to use a safe. I find this excuse to be very disturbing. In 2026 a company like Hilton should have template form stored on a computer, so that forms can be printed when needed. Also the second reason I choose hotels is cleanliness and up to date maintenance. When we arrived we put all our stuff away, then when out for the evening and returned to have a shower. When turning the shower on the handle came off in my wife's hand. After calling maintenance and waiting 20 mins, we were told we had to move rooms, as this cannot be fixed. We then had to repack our stuff and move rooms. This was very upsetting and frustrating for my wife. The desk staff did their best to assist, but management and maintainance teams are not up to the standard we are usually expect from the Hilton Brand.

Partner

2/10

Poor

28 May 2026

ILONA

did not pay for extra brfast

Family

8/10

Excellent

23 May 2026

Laura

Staff is great - from greeted with a cold water bottle upon arrival to easy arrangements for the cruise port shuttle. For a quick overnight we’d definitely stay again - only downside was not much to walk to in the area

Partner

8/10

Excellent

21 May 2026

Dawn

This property was conveniently located. The room was clean and the staff was friendly and helpful. My only complaint was the lack of water pressure in the shower. I have short hair, so it wasn't too bad, but for anyone with long or thick hair, it would be very difficult to wash out the shampoo and you would probably have a big tangled mess to deal with. The water pressure was that bad.

Self

10/10

Exceptional

18 May 2026

Latasha

The hotel was perfect for our needs. Everyone on staff was friendly. I had an issue with the A.c. around 1am, called downstairs and the issue was resolved within minutes. Would definitely stay here again.

Partner

10/10

Exceptional

15 May 2026

Nixa

Everything about my stay from check-in until checkout was great. I used the gym amenities. Breakfast was fresh and staff was courteous. If I needed anything for my room, the staff jumped on it immediately. I had a great experience. I will definitely be staying with the Hilton again.

Partner

10/10

Exceptional

13 May 2026

israel

En especial el area de desayunos seran bien atendidos por Kati y Madeline que don super amables. Los felicitos por todo el personal que tienen..

Family

10/10

Exceptional

10 May 2026

Alfredo

Clean property and the onsite bar and restaurant are convenient. The pool is small but well maintained

10/10

Exceptional

04 May 2026

Dustin

Short run over to Key Biscayne

Partner

10/10

Exceptional

03 May 2026

Daniel

Stayed here for 1 night before a cruise and it was nice. Great property with friendly staff and a cruise shuttle to the port. Will definitely stay again

Partner

8/10

Excellent

02 May 2026

Nicole

Loca

10/10

Exceptional

26 Apr 2026

Laura

The room was very clean. Nice front desk staff.

10/10

Exceptional

26 Apr 2026

Karen

Staff was great, friendly and helpful. Rooms were clean and spacious. Breakfast was very good. The only beef is that pool area pedestal ash trays were full and not emptied

Partner

8/10

Excellent

24 Apr 2026

Patrick

Room is spacious, enough work space.
I experience too much noise from a family next door on the 1st night. The noise was too bad. Up to 2:00 am a kid was running everywhere in their room making a hell of noise. I wish there will be enough respect for others peace of mind.

Self

8/10

Excellent

23 Apr 2026

cynthia

It wasn’t good

Friends

4/10

Poor

23 Apr 2026

Robert

This hotel was not very clean, items empty in the washroom, non functional shower knob and had an overall unpleasant odor. I had to change my room for a leaky toilet. Stiff was nice in accommodating me and gave me a nicer room and free breakfast.

Self

8/10

Excellent

20 Apr 2026

Ashley

The breakfast was crazy expensive so that was a bummer

Family_with_children

8/10

Excellent

18 Apr 2026

Suan

Older property, shows wear. Rooms clean, well provisioned, but lacking in lighting. Staff friendly. Tacos in restaurant were wonderful and service excellent. Port shuttle a real bonus.

Self

10/10

Exceptional

10 Apr 2026

Luis

Everything was amazing here, especially the staff.

Self

8/10

Excellent

08 Apr 2026

Tom

Things are just outdated and well used.
Staff was great!

10/10

Exceptional

08 Apr 2026

Elaine

Needed to have more affordable items. Like burger night. Taco night cheaper. Too expensive for food items and they required a tip which is my gift to a good waiter/ waitress and I should be able to give what money I like for a tip. You should never control my pocketbook!!

8/10

Excellent

05 Apr 2026

Tenisha

Room was clean. Elevator to get to room had a soft spot in the floor. Valet parking only. Extra charge for breakfast.

Family

8/10

Excellent

03 Apr 2026

Tom

Only negative comment was the coffee maker in the room did not work and only tea & decaf coffee pods were provided, no real coffee pods.

Otherwise, we were quite pleased with the Hotel, the bar/food and the shuttle service to the Port.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Melissa

Clean room, nice pool, friendly staff!

Family_with_children

10/10

Exceptional

31 Mar 2026

Ruth Elena

Staff members at the Hilton are very helpful and very friendly

Family_with_children

2/10

Poor

31 Mar 2026

Melanie

The bathroom was filled with ants everywhere!! Everyday the staff came at the worst possible timing. New ants every single day. The room had 0 light and basically was in darkness. The only good thing was the location. Not really walking distance to anywhere though.

10/10

Exceptional

27 Mar 2026

Lia

It’s my home away from home

6/10

Pleasant

25 Mar 2026

Yvette

Not Hilton quality whatsoever. Looks very rundown from the outside. Bathtub was old hardly any hot water and the water was very light. I brought it up to the front desk, but they didn’t even do anything about it.
For the price I paid for one night was not worth it at all, especially under the Hilton Banner

Family_with_children

10/10

Exceptional

22 Mar 2026

Susan

Excellent! Great location at entrance of Key Biscayne. Very clean. Decent breakfast. Staff friendly and helpful. Very comfortable and safe. Will stay there in the future

Friends_and_family Friends

6/10

Pleasant

21 Mar 2026

Chih Chung

They gave me a room facing the street and highway and it was louder than the first time.

Self

6/10

Pleasant

16 Mar 2026

J

Super comfortable bed and very clean room. Loved the shower too.
Our room was across from the elevators and noisy spring break young adults were loud and boisterous until 2 am.
Also, Kuerig didn’t work in our room and when I shared that info at check out, receptionist didn’t care. I asked if she could make me a coffee, she said there is coffee, but it’s cold. Not exactly great customer service. I would like to give them another try and hope this review helps with better customer service going forward.

2/10

Poor

15 Mar 2026

Ivan

Filthy. AC did not reduce humidity. Front desk knew nothing about locale. in USA speak english Carpeting a disgrace. Room hot hallways frigid.

Partner

2/10

Poor

10 Mar 2026

Verified traveler

First check in was good but the room poor shower flow and toilet did not flush had to have maintence to fix both then sink drain came undone that I fixed my self.
NOT ONCE BUT TWICE HOUSEKEEPING CAME INTO MY ROOM ANOUNCED THEMSELVES WHEN I HAD A DO NOT DISTURB OUT THEY IGNORED IT WHICH IS ILLEGAL!!!!!!!!!!! IF I WAS'T IN THE ROOM THEY WOULD HAVE BEEN IN MY ROOM WITHOUT PERMISSION TO DO WHATEVER THEY WANTED OR TO STEAL,. INFORMED THE MANAGEMENT THEY WERE GOING TO REFUND ME A NIGHTS STAY I HAVE YET TO RECEIVE ANYTHING BUT I WILL ALERT THE PROPER AUTHORITIES ALONG WITH THE OWNERS OF THE HOTEL.

Self

6/10

Pleasant

09 Mar 2026

Summer

There are no shops or stores nearby. It is in a completely inconvenient location.

Family_with_children

10/10

Exceptional

09 Mar 2026

Angela Marie

Prefect stop for an early flight.

Friends

8/10

Excellent

08 Mar 2026

John

My view of the parking lot and freeway was amazing.

Friends

4/10

Poor

05 Mar 2026

Arsenio

No. No one answers when needed. Regular experience

8/10

Excellent

05 Mar 2026

ALEXIS

Pool area is nice, no shops close by.

Partner

10/10

Exceptional

02 Mar 2026

Kris L

Everything was great

4/10

Poor

01 Mar 2026

Lisa

We stayed overnight on 2/22/26-2/23/26 in order to get to the Miami cruise port in time flying in from ATL. When we got to the hotel the system was down and we couldn't check in. That was a 3 hour wait in the lobby before we could check in. Everything as far as names, credit card info etc. was being hand-written, which is dangerous because that's our credit info out there with no encryption or anything. No update from IT on the length of time it was going to take before system was up again. The IT department dropped the ball by making customers and hotel staff wait with the lame excuse that \"we'll let you know when everything is back up\". We won't stay here any more. We were highly inconvenienced. However the reception staff did the best they could .

Partner

8/10

Excellent

01 Mar 2026

Edward

The room was clean but only had one draw for your clothes. We were staying for three night and had to keep our clothes in our luggage. They had a nice small balcony but no chairs to sit on. The breakfast had plenty to eat but the cooked food was barely warm. We were visiting friends and the hotel was closed to their condo so that was good. Ursula

Partner

6/10

Pleasant

27 Feb 2026

Phil

Nothing the hotel could help but all should know the outer rooms border the street and highway very closely and it sounded like a continuous racetrack with multiple motorcycles till 3am.

Partner

4/10

Poor

25 Feb 2026

Mark

Homeless person in the lobby asking for money.

12:30AM fire alarm (malfunction).

Shower didn’t have hot water (sinks did though).

4/10

Poor

16 Feb 2026

S Dwight

Staff could be more friendly and informed

6/10

Pleasant

16 Feb 2026

Bryan

Real close to the freeway

6/10

Pleasant

09 Feb 2026

Adrienne

Didn't receive the accessibility type room requested at first. Had to ask for it again after 1st room. Accessibility room was an inconvenience due to long way to first floor elevator location. Cindi of front desk staff was wonderfully helpful. Breakfast buffet was good. Cruise shuttle reasonably priced but was 20 minutes late which didn't prove to be a problem for us.

Partner

6/10

Pleasant

07 Feb 2026

Paul

there were several items in the bathroom that were in disrepair

Leisure Partner

2/10

Poor

06 Feb 2026

Frances

The place was filthy the help surely and nothing worked . I would never stay there again!

Leisure Friends

8/10

Excellent

06 Feb 2026

Peter

It was ok

6/10

Pleasant

04 Feb 2026

Bruce

Cleanliness of the whole place.

Business_and_leisure Family

8/10

Excellent

03 Feb 2026

Stephanie Eleanor

It was great for the money

4/10

Poor

02 Feb 2026

Terry Lee

The hotel overall was not clean. The carpets were stained and filthy. There was no room service provided not even our trash picked up or fresh towels. No amenities three dollars for a bottle of water seemed unacceptable. The website pictures were very misrepresentative of the actual accommodations.

8/10

Excellent

01 Feb 2026

Traci

Clean room. Supplies stocked. Breakfast was confusing. Didn't know where to go. Check in was delayed by a few hours.

Friends_and_family Family

8/10

Excellent

24 Jan 2026

ADRIAN

Our experience was pretty good overall no complaints with the bedding, bathroom or things in the room. The only thing I would say is that their parking is crazy expensive but they don't really have the correct parking prices posted online.

Leisure Partner

8/10

Excellent

21 Jan 2026

Shellie

I don’t understand that there was charge of $18 for breakfast, when at other properties that same \"type\" of breakfast would have been complimentary.

Leisure Family

8/10

Excellent

15 Jan 2026

Mary

Very poor lighting in room
Concern for slippery shower
Recommend a mat to avoid a fall

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

Catherine Veronica

Pool was not heated. Hotel was not in a walkable area really.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Yi

Walkable to a museum and restaurant, although not super close.

Leisure

10/10

Exceptional

11 Jan 2026

Douglas

Great stay. No issues

Leisure Partner

2/10

Poor

03 Jan 2026

Rachael

Reserved two rooms each with two queen beds. Got to hotel and they only had one room with two beds. My son had to sleep on a roll away cot. No compensation offered in lieu of not receiving proper booked rooms.

10/10

Exceptional

03 Jan 2026

Michael

Excellent restaurant and bar. Low was fantastic!! Great one night before our cruise.

8/10

Excellent

03 Jan 2026

Tyler

Parking is 30$ a night which i didn’t see listed in any site, Or 3$/hr at the lot nextdoor. Also tried to charge nearly 500$ for the night i was there until i showed them my email receipt for 288$. Other then those small things the hotel was alright

8/10

Excellent

03 Jan 2026

ORRIN

Room was decent

8/10

Excellent

02 Jan 2026

David

overall good but the Keurig was not working correctly

Leisure Family

6/10

Pleasant

02 Jan 2026

Frances

The TV in the room wouldn't work. The staff on duty was unable to assist stating that the maintenance personnel left at 7:00. This was very disappointing since we were wanting to watch a college bowl game. Maintenance personnel should be available when guests are most likely to be in the rooms, especially when the hotel is full. Would appreciate compensation for the inconvenience, possibly a discount for our next stay.

Leisure Family

6/10

Pleasant

01 Jan 2026

Lorraine

It was a really nice stay at this hotel. The rooms were clean and really comfortable. Staff at check in were awesome!!! We got an early check in and were treated very well.
However, when it came to eating dinner at the hotel it was advertised that dinner began at 5.
We had been traveling all day and were hungry so we opt to dine at the hotel. When we got to the restaurant at 5 we were told that the kitchen didn’t open until 5 yet a party of 7 in the dining room were being served. The bar tender/waiter had very broken English so when we questioned him about timing he really couldn’t explain. He went to get the manager. The manager came out so unprofessionally and began to argue with the bartender in front of us. He did say our drinks were to be free and dinner (when we eventually got it after waiting an hour) was to have 50% off which was reasonable. I took it as an apology and his word and was happy until I checked my balance today and noticed where they did indeed charge full price after giving me his word. I called and was told I have to wait until tomorrow to speak with the manager.
I travel a lot!! And have never experienced this treatment. It’s not about the money it’s about when someone gives me their word then it’s gospel. I would not stay at this hotel again because of how I was treated.

Leisure Family

8/10

Excellent

22 Dec 2025

Patrese

Was great

10/10

Exceptional

21 Dec 2025

Isabella

Love it and close to everything by car!

Leisure Self

2/10

Poor

06 Dec 2025

Adriana

The room smelled like piss staff was not the nicest

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

israel

Atenciones Exelentes incluyendo los de la limpieza.👏👏👏

8/10

Excellent

28 Nov 2025

Cierra

Room smelled weird, staff was nice. Food was decent.

Leisure Self

8/10

Excellent

25 Nov 2025

Yaslin

Good stay before cruise

Leisure Family

4/10

Poor

21 Nov 2025

Faye

Didn't get murdered but wouldn't go back to that hotel or recommend it to friends. Mold in bathroom and on bed sheets. When we first turned the shower on the water stunk. The shower had really bad pressure. The water also tasted really off

Leisure Partner

10/10

Exceptional

08 Nov 2025

Journie

Clean room, comfortable bed, great view. Fast check in

10/10

Exceptional

08 Nov 2025

Laurence

Decent room, good bathroom, tv and coffee maker - only booked for one night, very happy, second stay and would stay again.

Leisure Self

6/10

Pleasant

06 Nov 2025

Carmen

Yes

8/10

Excellent

06 Nov 2025

Kimberly

Clean room and polite sraff

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Sharon

The hotel and room were both very clean. The staff at the front desk and in the restuarant area and bar were very friendly and accomodating. I especially like that there is a store and CVS within walking distance or via the trolley. One night stay before a cruise.

Friends_and_family Family

8/10

Excellent

03 Nov 2025

marques

Staff very attentive. Shower didn’t work temporary repair made before relocation to a different room.

Business Friends

8/10

Excellent

03 Nov 2025

Misty

We had a nice stay! Cruise shuttle was a little caotic. We got to the cruise port in plenty of time.

Leisure Family

6/10

Pleasant

27 Oct 2025

John

I had to pay $18 plus 18% tip for a very limited breakfast. At other hotels, their free continental breakfast is much better. I had some of the oatmeal, but there was no brown sugar, raisins, walnuts, etc. available.
I also had to pay $30/night plus 18% tip/night for valet parking (understandable due to limited in-city location).
The Air Conditioning in my room didn't work properly (it was heating vs. cooling while it was 85 degrees outside).