Novotel Miami Brickell

United States , Miami Area - FL
MIAMI, 1500 Southwest 1St Ave
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100 reviews shown

10/10

Exceptional

12 Mar 2026

Natasha

Great Location, very clean, the staff was incredible, parking on site for a fee

10/10

Exceptional

12 Mar 2026

Dimitrije

I had a distressing experience at this hotel. In the middle of the night, a random woman attempted to break into my room. I had no choice but to call the reception, which led them to involve the police and ultimately arrest her. This incident highlights the hotel’s severe lack of security and professionalism. I cannot recommend a place where safety is such a concern.

Self

10/10

Exceptional

10 Mar 2026

Shateria

Nice atmosphere great staff clean

6/10

Pleasant

09 Mar 2026

Hilda D

The check in check out process was very slow, staff a little bit careless
The restaurant service was very deficient
The hotel was clean

Friends_and_family Friends

8/10

Excellent

09 Mar 2026

Corissa

Great location. Grocery store and pharmacy right across the street. The room is nice and the shower had great water pressure. Only complaint is the beds really weren't comfortable. At all.

Family_with_children

4/10

Poor

09 Mar 2026

Najah

The shops are not as close as advertised. The hotel is moderately clean. I booked an Executive Suite thinking I was going to having an elevated experience and it lacked this in multiple ways. Additionally, I was given a corner — Executive Suite with no view, the windows were dirty, and on the exposed ledge there was trash and dirt. The rooms are very outdated, TVs didn’t having any accessibility to streaming services. Pool area is relatively small. Given the price I was expecting more but lesson learned.

Self

10/10

Exceptional

08 Mar 2026

Isaac

8/10

Excellent

07 Mar 2026

Vivian

Very pet friendly, clean and very pleasant.

10/10

Exceptional

06 Mar 2026

Melissa

Excellent stay

Family

10/10

Exceptional

04 Mar 2026

Myriam Carolina

Nice hotel, nice area. My room had spectacular view to the bay and Brickell’s large business buildings, beautiful sight day and night!

Business

8/10

Excellent

04 Mar 2026

Anita

Great place to stay in Miami if you want to get away from the South beach noisy hen and stag groups.
Downtown Brickell has some cool restaurants and bars within walking distance.
Hotel is central and the buffet breakfast is quite good and there are healthy options which I like. Sometimes buffets in America just have things like muffins and cheap cereals. Here I could have some porridge/oatmeal with some seeds. Followed by a nice Greek yoghurt with granola and honey. And some scrambled egg with home fried potatoes and peppers with wheat toast for $36.

Partner

10/10

Exceptional

03 Mar 2026

MAKA

8/10

Excellent

01 Mar 2026

janine

Great service and cleanliness of the rooms. The manager is great and the female bar tender is a gem. The walls are thin though so the room next to me was having a fun time and it sounded like it was in my room. The manager quickly moved me into a quieter room!

Self

10/10

Exceptional

01 Mar 2026

Randa

Clean, spacious and comfortable room. Trendy rooftop pool. Great downtown location close to city center

Partner

2/10

Poor

28 Feb 2026

Shenandra

I'll start

10/10

Exceptional

27 Feb 2026

jackeline

had a very pleasant stay at the hotel. The location is excellent, and being a new hotel makes everything feel modern and well maintained. The room was super clean, very spacious, and comfortable.

The food was good (7/10), and the drinks were excellent (10/10). The staff was friendly and helpful throughout my stay.

The only area that could be improved is housekeeping, as the room was cleaned only once during my 4-day stay. More consistent daily service would have made the experience even better.

Overall, I truly enjoyed my stay and would definitely consider coming back.

Partner

2/10

Poor

27 Feb 2026

anna

Horrible experience, we had no AC. They gave us our room and as soon as we walked in noticed there was no AC and gave guest service a call to come check on AC or show us how to turn it on. I ended up calling again after dinner and they said the AC only on floor 3 was not working and won’t be coming back on and asked for a room change and they said they couldn’t do that. Very disappointed knowing they knew the AC wasn’t already working before they gave us the room.

Friends

10/10

Exceptional

27 Feb 2026

Jennifer

The hotel and room were super cute and clean. My daughter and I loved the rooftop pool even though we wished it was a little bigger. The breakfast was nice and had several options. There is also a Publix nearby and other stores in walking distance. 10/10 would definitely stay again.

Family_with_children

10/10

Exceptional

27 Feb 2026

Dominique

no robes, rooftop dirty/ cushion ripped and stained

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

Lyndsie

They were so wonderful to work with! Truly enjoyed our stay! The staff were very accommodating to my family with our boys.

8/10

Excellent

25 Feb 2026

Sandra

Everything was great but again a five star hotel gives you more than one small water bottle for two people and they have kleenex in the bathroom. They only gave me one more bottle of water if I subscribed to their chain

10/10

Exceptional

25 Feb 2026

Emma

Staff helpful and nice, rooms clean, nice amenities

Partner

8/10

Excellent

24 Feb 2026

Antonia

Nice hotel, lovely rooms, great pool, just not the best location.

Partner

10/10

Exceptional

24 Feb 2026

Alex

Everything was perfect!

Self

10/10

Exceptional

23 Feb 2026

Lei

The room was clean and staff was very friendly!

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

MARIUS

Great stay in Brickell!

10/10

Exceptional

21 Feb 2026

Irene

Wonderful clean place

10/10

Exceptional

21 Feb 2026

Byanka

Clean, great staff, close to everything

Family_with_children

10/10

Exceptional

18 Feb 2026

Leszek

Yes

10/10

Exceptional

18 Feb 2026

Christopher

Great place

Family_with_children

10/10

Exceptional

17 Feb 2026

ALEXIS

Yes all awesome

Friends_and_family Friends

10/10

Exceptional

17 Feb 2026

Sanaa

It was great

Family_with_children

2/10

Poor

17 Feb 2026

Keizma

We stayed there 2/16/26- beautiful, clean facility but poor staff. We attempted to get housekeeping bc we needed towels via the text & calling. No response. We went downstairs to front desk and a super long line. We never received the towels and no one would puck up from any department we called and it was only like 7:30pm.

Partner

10/10

Exceptional

17 Feb 2026

kensean

Room very clean costumer service was very well most definitely a great hotel

Partner

4/10

Poor

17 Feb 2026

Terrell

Mold growing under the fridge - massive continuous water leak in the room.

Decent for a quick one night stay.

Regret not staying at CitizenM Brickell.

Self

8/10

Excellent

17 Feb 2026

Justin

Staff were nice, clean room, great location.

Partner

10/10

Exceptional

16 Feb 2026

Kelley

A very pleasant stay. Enjoyed the location and the hotel was nice, comfortable bed and big shower with Ritual products. Lavazza coffee and relaxing camomile tea.
Had a nice lite dinner at hotel restaurant. We were pleasantly surprised of our whole experience.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Dilfuza

Very clean room, friendly staff, check in was easy and quick. Hotel is new and beautiful. Location was great, close to restaurants and shopping, Publix is 4-5 minutes walk. Overall we had the best experience

Leisure Friends

10/10

Exceptional

16 Feb 2026

Shamara

5 Stars! Impeccable & Wonderful Customer Service. I enjoyed my stay immensely and I will be back! Thank You, Novotel for your outstanding attention to detail and exceptional hospitality!

Leisure Partner

4/10

Poor

15 Feb 2026

Peng

Very noisy

8/10

Excellent

15 Feb 2026

Shannon

Nice spacious room! Good location for us

Leisure Family

8/10

Excellent

13 Feb 2026

Katherine

Room was nice- modern.
Bad lighting especially in the bathroom

Leisure Partner

10/10

Exceptional

12 Feb 2026

Alexander

I read some of the reviews and to be honest, I had a great stay there. The room was clean and spacious, the beds were very comfortable, and the staff were fantastic and helpful.

Business Self

6/10

Pleasant

11 Feb 2026

Sonia

We had NO WATER from 8 am until 4 pm on a Saturday.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Rodrigo

Good

8/10

Excellent

10 Feb 2026

Brian

Nice hotel. Location ok.

Leisure Partner

8/10

Excellent

09 Feb 2026

Filippo

Nice staff

Business

10/10

Exceptional

09 Feb 2026

Michelle

Awesome place!!!!

10/10

Exceptional

09 Feb 2026

Jeton

Great place

Leisure Partner

6/10

Pleasant

09 Feb 2026

Annette

More amenities in the room - have very few essentials - don't provide shower caps, full toilet paper rolls, slippers, extra towels, vanity sets, sufficient coffee pods for the coffee maker, sufficient bottled water for the coffee maker. Provide the minimum number of towels and no bathrobe. Concierge doesn't answer the phone consistently when you call downstairs to request more coffee, etc. We had to come down. I must say though that the beds were very comfortable as were the hypoallergenic pillows and extra pillows were provided on request. The domestic staff were very nice as were the people working at reception.

Business_and_leisure Family

10/10

Exceptional

08 Feb 2026

Irene

So clean , big rooms , great lobby and helpful staff

10/10

Exceptional

06 Feb 2026

Vitor hugo

Nice

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Douglas

Such a beautiful spot to stay, the lobby is gorgeous, the room was spacious, clean and lovely and the pool area was fantastic. Great place to stay!

Leisure Partner

8/10

Excellent

04 Feb 2026

CARLOS

Too expensive for what the hotel offers.
Good location.

Business

10/10

Exceptional

03 Feb 2026

claudia

Best service ever

4/10

Poor

02 Feb 2026

Melvyn

The hotel was very cold with no heating system. While the weather can’t be helped, you’d think for the price we paid, the hotel would have an HVAC system that can keep guests comfortable.

Partner

6/10

Pleasant

01 Feb 2026

Jennifer

Room was good. First day put out the do not disturb and returned to find someone had been in room. Some staff were courteous one was rude. No valet parking. Very close to train and it easily heard in room even with sound machine on loud. No conditioner or lotion in room. I won’t be returning.

Leisure

2/10

Poor

01 Feb 2026

BETTY

no servia el aire acondicionado, la nevera no enfriaba cuarto 520 y el cuarto de mi papa tampco el aire enfriaba y el toilet y desoues nos cambiaron al cuarto 528 y no calentaba el agua un desastre

Leisure Family

8/10

Excellent

01 Feb 2026

Alan

Very friendly staff. Room was comfortable and clean. Had up to date amenities. I would have no hesitation to stay here again for 1 night prior or after a cruise

Leisure Self

8/10

Excellent

31 Jan 2026

Randy

The staff was lovely and the room was clean and well laid out.
However, the bathroom had no storage space. There was no counter space and only one hook that was no where near the shower.
Fix that and I would stay there again.

Leisure Family

6/10

Pleasant

31 Jan 2026

YAIR

The room - the TV remote didn't work, the air conditioner didn't respond, other than that the room was clean and the staff was kind and willing to help.

Leisure Family

10/10

Exceptional

29 Jan 2026

nelly

Good

Business_and_leisure

10/10

Exceptional

29 Jan 2026

Phyllis

We were only a guest for 1 night but it was very nice. It was clean.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Edwin

Gorgeous hotel close to Brickell. The rooftop view is awesome and rooms where clean and neat

Leisure Partner

4/10

Poor

29 Jan 2026

Oscar

Say breakfast incluid after say 30 per person terrible

10/10

Exceptional

28 Jan 2026

Eliane

Very comfortable and clean. The staff was very kind too.

Business Partner

10/10

Exceptional

28 Jan 2026

Ramon

Clean room

10/10

Exceptional

26 Jan 2026

Jaymee

Great’!

Business_and_leisure Self

10/10

Exceptional

26 Jan 2026

Jack

Came here for a weekend stay with my wife. I have to say that this hotel hands down is the best. From the rooms, to the customer service even the breakfast buffet, was great. I will definitely stay here again when I come back to town. The location was great and they had on site self parking which is a plus considering parking is hard to find!

Leisure Partner

10/10

Exceptional

24 Jan 2026

Elodie

This hotel was the complete opposite experience from Yotel hotel—absolutely excellent. The property was clean, modern, and well maintained. The room was spotless, and the overall atmosphere felt safe and comfortable.

The staff members were extremely kind, professional, and welcoming, which made the stay even better. Everyone we interacted with was helpful and friendly.

The only small downside is that the pool is a bit on the smaller side, but that did not take away from the experience at all. I would definitely recommend Novotel Miami Brickell and would happily stay here again.

Leisure Family

10/10

Exceptional

23 Jan 2026

David

Excellent

10/10

Exceptional

22 Jan 2026

Shirley

We have a great time

8/10

Excellent

20 Jan 2026

Edemar

Fair. Within expectations and cost.

6/10

Pleasant

19 Jan 2026

Maria Alejandra

The room itself was good; however, the service did not meet expectations. I encountered a last-minute issue related to the credit card used for the deposit on an already fully paid reservation, and the staff was not very accommodating. Unfortunately, the manager was particularly unpleasant. I understand that hotels have policies, but in other hotels similar situations are handled without making guests feel distrusted. Flexibility and empathy in last-minute situations are part of good hospitality.

Business Self

6/10

Pleasant

19 Jan 2026

Tatisha

The hotel is beautiful but ..parking is way too expensive and the staff upon check in were a little dry and rude however the morning staff were very wonderful. I probably would stay here again if the rates were a lot cheaper to factor in the parking..

They also used the parking area as their storage area so it’s pretty junky on the first floor of parking.

Self

10/10

Exceptional

18 Jan 2026

omarr

Very Pleasant

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Celeste

spacious and clean.

10/10

Exceptional

15 Jan 2026

JUDITH

Quick check in, clean room, great staff

Partner

6/10

Pleasant

15 Jan 2026

salvador

35$ parking is nuts.

Don’t expect to sleep after 6am. Every three minutes there is a train waking you up, and I am not a light sleeper.

Water pressure was just enough. I expected more.

Business

10/10

Exceptional

13 Jan 2026

Janirka

Everything!

Leisure Pet

6/10

Pleasant

13 Jan 2026

Andrea

This hotel is way overpriced for the value & quality of what they have to offer. I asked if they had a microwave I can use anywhere in the hotel to warm up my food their answer was we can bring you one to your room for an additional fee. A bottle water water $5 I have stayed in many hotels in my travels and bottle water has always been complimentary. The girl at check in was helpless when asked about the parking garage she stated we had paid $35 daily when we clearly didn’t thanks to the other girl. The room smelled like mold it was a musty smell to it. I booked a city view room and the window was to a parking lot.

Partner

10/10

Exceptional

13 Jan 2026

Cierra

Would definitely recommend and will definitely be back!

Partner

10/10

Exceptional

13 Jan 2026

Rashel

Great room

Family

10/10

Exceptional

12 Jan 2026

Sami

Clean rooms and good service

Leisure Family

6/10

Pleasant

12 Jan 2026

Hasan

Friendly staff but lobby furniture is not updated and still looks old and tear down. Bar staff never said hi and took a long time just to get a drink order plus keep leaving the bar space to bring food from home he kitchen 🙈

Leisure Self

10/10

Exceptional

11 Jan 2026

Ceslie

No complaints. Excellent

4/10

Poor

11 Jan 2026

Mike

Don’t stay here. So many better options for the same price or cheaper. I travel a ton, the staff here are awful, extremely slow, super lazy. I didn’t have shampoo or conditioner in the room just body soap. Pillows were so thick and hard, tough to get a comfortable sleep. Ac wasn’t working. The showers had mold. The list could go on. The rooftop pool is super cool. But that’s about it - stay away - stick to Marriott or Hilton properties - same price and much better

Business

10/10

Exceptional

10 Jan 2026

Hector

Great stay! Front desk was very attentive

Business_and_leisure

4/10

Poor

09 Jan 2026

Margaret

Pool are is small with limited seating. Crowded and loud. Pool area dirty. You can hear the train and street noise if you are in rooms facing the train.

Leisure Self

6/10

Pleasant

09 Jan 2026

Masoud

Not very good

10/10

Exceptional

09 Jan 2026

Jaz

All Good

8/10

Excellent

07 Jan 2026

Mavelle

Very nice room

10/10

Exceptional

07 Jan 2026

Quanesha

Beautiful Hotel in Brickell Miami. I will be coming back to stay again while visiting.

Leisure Partner

10/10

Exceptional

07 Jan 2026

payam

Very clean , nice hotel for reasonable price , prime location

Leisure Family

6/10

Pleasant

06 Jan 2026

ROBERTO

Shower with no pressure at all. Unfriendly staff.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Arthur

Nice

10/10

Exceptional

05 Jan 2026

Sandy

Large , clean room. Very comfortable beds

Friends_and_family Friends

10/10

Exceptional

05 Jan 2026

Yarima

I love Novotel, I always stay here. The cleanliness is impeccable.

Leisure Family

10/10

Exceptional

04 Jan 2026

Claudia

The hotel is really beautiful, in Brickell area so very walkable and convenient. Close by beaches and the airport by car. Great rooftop with pool. The parking is additional 35 per night. I ask for the help of the bellhop but no one came by our room. All the rest is great.

Leisure Family

6/10

Pleasant

03 Jan 2026

Navya

Clean room but the staff is a bit rude to colored people. We requested for some water bottles and a toothbrush kit and were not treated politely. It's a shame the Novotel brand isn't the same everywhere.