Name: The Elser Hotel Miami - An All-Suite Hotel
Address: 398 NE 5th St, Miami, 33132, US

The Elser Hotel Miami - An All-Suite Hotel

Miami Area - FL · United States

100 reviews shown

2/10

Poor

28 Jul 2026

Chataqua

Customer Service should be the number one priority in hospitality. However, Russell from the pool bar made my experience there extremely uncomfortable. I watched him publicly embarrass a group of teenage girls, because he wasn’t aware that they had already settled their bill.

When he was corrected by his fellow coworker, he refused to apologize. In fact, he bluntly stated, “I’m not apologizing to them for nothing”. Even after threatening them with security in front of a bar/restaurant full of people.

Which is what made me interfere, because the apology should have been as loud as the disrespect. I was embarrassed for them. His manger Alex, who he had no regard for. Also witnessed Russell’s inappropriate conduct. The situation could have been handled differently, but he was completely rude and disgustingly out of line.

It made me not want to ever stay here again. Especially, if this is how you value and handle your guest.

It’s completely unacceptable for any establishment.

10/10

Exceptional

27 Jul 2026

Jashawn

Great vibe great experience

10/10

Exceptional

27 Jul 2026

Karime

Good

2/10

Poor

27 Jul 2026

Tina

Running an early check in scam! Requested early check in and knew we might not get it. However what we found was that there were probably 10-15 guests that had booked the 400.00 a night room (the least expensive they had) that found ourselves the only guests not getting early rooms because we WOULDNT PAY FOR ANOTHER 100.00 for the upgrade to get an early check in. I wrote an rmail and called thrm on it and the refunded the additional 60.00 the hotel had charged us but THRY DID NOT GIVE US A FULL REFUND!!!!! Will EXPEDIA STEP UP AND DO THAT OR DO WE HAVE TO LEAVE EXPEDIA? Choice is yours

10/10

Exceptional

27 Jul 2026

Amir

The staff at this hotel was very professional & highly organized and proactive with whatever it was that I needed. If I could give 10 stars I would!

6/10

Pleasant

26 Jul 2026

Erica

Room only had 2 towels that looked old and not white. Couch had stains. Overall seems just ok.

6/10

Pleasant

26 Jul 2026

Caroline

Not as good as photos and no bed linen provided for sofa bed despite asking several times. Very busy so perhaps just not coping very well? I wouldn’t stay again.

10/10

Exceptional

26 Jul 2026

Amanda

The best hotel we have ever stayed in. Amazing room, views, cleanliness…everything was top notch! I wish we could’ve stayed longer.

10/10

Exceptional

26 Jul 2026

Kevin

All good

10/10

Exceptional

26 Jul 2026

Saul

Beautiful unit, spectacular views!

10/10

Exceptional

25 Jul 2026

Lady giovanna

El mejor hotel el cual he visitado, muy buena la experiencia con relación al precio.

10/10

Exceptional

25 Jul 2026

Robert

Clean property, friendly and helpful staff. On site restaurant and sundries. Great central location for shopping and dining. And 10 mins from the cruise port. 10/10

10/10

Exceptional

25 Jul 2026

Joyce

The Elser was awesome! We had a 3 bedroom for 8 people. It was spacious, clean, and beautiful.

10/10

Exceptional

25 Jul 2026

IBNAEZ

Beautiful hotel with friendly staff. I highly recommend if you staying in Miami downtown area. Love it

10/10

Exceptional

24 Jul 2026

Joseph

Amazing gym!!!!! Love the view and the size of the suite.

10/10

Exceptional

24 Jul 2026

Nathalie

Excelente hotel!

10/10

Exceptional

22 Jul 2026

Mirsad

Really nice hotel to stay in! Thank you!

6/10

Pleasant

22 Jul 2026

Heidy

The check-in process was one of the worst I’ve ever experienced.

We spent about 45 minutes waiting in our car just to reach the hotel entrance, only to discover there was no designated area to unload luggage. After finally getting inside, the lobby was so overcrowded that it was difficult to even walk through, and the check-in line took almost another hour.

We arrived at the official 3:00 p.m. check-in time, but after waiting all that time, we were told our room still wasn’t ready and it was 5:00 p.m. We had to leave, find somewhere to eat, and come back around 6:30 p.m. before we could finally access our room.

After a long day of traveling, spending nearly 3½ hours just trying to unload luggage, wait in line, and finally receive a room was incredibly frustrating. The arrival process felt completely overwhelmed and poorly managed. Better traffic flow, a luggage drop-off area, and a more efficient check-in system would make a tremendous difference.

10/10

Exceptional

21 Jul 2026

Yuderquis

Keep up the excellent service that sets you apart. Thank you for making every stay a pleasant and memorable experience. I look forward to coming back!

10/10

Exceptional

21 Jul 2026

Bernice

Great place and location

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

marvin

GREAT

Family_with_children

8/10

Excellent

21 Jul 2026

Tadia

It was really comfortable. If you can, check in on the app for quicker check service! The beds were really comfy and the suite was super clean and spacious.
I felt very secure with the elevator service.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Ranna

My first stay was in a much cleaner and newer room but this last stay, the furniture were outdated and not clean

Family_with_children

10/10

Exceptional

19 Jul 2026

sanaz

Very happy with our stay

Family_with_children

10/10

Exceptional

19 Jul 2026

Peter

Super clean with helpful staff, lots of space for our big family. Incredible views so don’t hesitate!

Family

10/10

Exceptional

18 Jul 2026

Aneesh

Wonderful view from the rooms.

Family_with_children

10/10

Exceptional

17 Jul 2026

Erin

Great guest service

Family_with_children

8/10

Excellent

17 Jul 2026

Ashante

I would definitely stay here again, the room could’ve been cleaner, when I walked on the floors they were dirty. I had no wash cloths in my room and it took awhile for someone to respond and they brought the wrong towels. Otherwise great property, I love the pool, and poolside service. It is close to a lot, being by the port was amazing, I was able to walk to bayside market and get on a boat tour. The front desk was nice and explained the slightly complicated elevator well.

Self

10/10

Exceptional

16 Jul 2026

Michael

Nice pool and gym

Family

10/10

Exceptional

16 Jul 2026

Madison

loved the city view

Friends

10/10

Exceptional

16 Jul 2026

Christian

Great stay

10/10

Exceptional

15 Jul 2026

Jailene

Nice hotel. Great views, prefect location especially if your going to any events at the Kaseya Center, also Bayside is right across the street

Partner

10/10

Exceptional

15 Jul 2026

Miguel

The room was organized. I was received accordingly and had the best stay. I will be returning soon!

Partner

6/10

Pleasant

13 Jul 2026

VANCOURT

The staff were terrific and the place was well kept. We upgraded to a higher floor with ocean view. The view was stunning, the best. My only down was where the location of the A.C. vent was, made sleeping uncomfortable at times.

Partner

10/10

Exceptional

12 Jul 2026

Cynthia

The room was perfect with an amazing view! They had snacks and drinks already stocked in the fridge including alcohol (overpriced). All rooms have a fully functional kitchen with dishes. I was impressed that each room also had a stackable washer and dryer. The only complaint would be the pull out sofa didn't have bedding already in the room and the blanket was super thin when they brought everything up, but in all fairness, we could've gotten a two bedroom.( it would have been a lot more $) The pool area and gym were amazing, there are many places to relax and get drinks and it's super close to so many shops and entertainment. We could've gotten walk everywhere. Highly recommend, I will be back!

Family

10/10

Exceptional

10 Jul 2026

TAMARA

Great location and clean.

Partner

6/10

Pleasant

10 Jul 2026

Brad

Very busy with World Cup in the city but rooms were late being available staff was crabby because everyone was unhappy and no management around to provide help. The room was dirty and small for the price there are better places I’m sure to spend your money!!!

Partner

10/10

Exceptional

10 Jul 2026

Amanda

This is a great property. I have stayed here multiple times. They have washer and dryer in the room, so if I’m splitting up a vacation, it’s nice to wash clothes before hopping on a cruise. Also, this is right across the street from the cruise port and just down the street from Brightline. Great location

Friends_and_family Family

4/10

Poor

08 Jul 2026

Andrea

Really disappointed with this stay. It might be a one of the worst I’ve had in Miami. I’m shocked this is considered a 4 star hotel.
Cons:
1. First con is the 78 valet fee/ or self park option for 65, honestly disgusting even more expensive than better hotels in the area.
2.We arrived to an overwhelmed/overcrowd lobby, it seemed everyone there was having a check in issue, room issue etc, and unbeknownst to me I was about to join them. I was unable to check in due to not being in their system or it wasn’t confirmed, some nonsense I’ve never experienced with Expedia before,I had to contact Expedia so they could reach out to them and settle things, anyway 2 hours after arriving I was finally able to check in. Front desk employees made it seem it was our fault for not booking directly with the hotel. So head ups to call the hotel if your booking here to avoid this.
3. Our room was booked on here for 4 people and was promoted as pull out couch and king bed room , just fyi the pull out couch it a futon so be aware of that you are not getting a pull out couch. Apart from that the couch was DISFUSTING(pic attached)
4. Amenities /Room; had the cheapest TP, not enough towels, no washcloths, no extra sheets for couch, no extra pillows. In room rugs were filthy did not feel comfortable walking barefoot in there. Walls had random stains. Pool are did not have enough towels. Elevator system is so funky.
Pro:
Only pros are location and vice versa being in the lobby.

Family

10/10

Exceptional

08 Jul 2026

Lisa

The staff was so friendly and helpful. The room was gorgeous! Will definitely stay here again when I'm in Miami

Partner

8/10

Excellent

08 Jul 2026

Holly

Rooms are modern and spacious. Food service was good and timely, though expensive as everything in Miami. Over all it was a good experience.

Family

10/10

Exceptional

07 Jul 2026

Jing

Rooms are sparkling clean. My room is upgraded to a 3 bed rooms, we have everything for life in Miami. Definitely will go back next time!

Family

8/10

Excellent

06 Jul 2026

Claudia

really nice hotel

Family_with_children

10/10

Exceptional

06 Jul 2026

Jessica

View from the balcony was amazing and the food was excellent!

Family_with_children

10/10

Exceptional

06 Jul 2026

Patricia

Esler Hotel is top of our list as far as best staff, amenities and has the best view of Miami Port. The food, drinks, especially breakfast are all exceptional. However, if your operating on a food budget suggest to visit Bayside Market Place or any surrounding restaurants

Family

6/10

Pleasant

06 Jul 2026

Tayler

I feel like for the price of the rooms the amenities should be free and shouldn’t be charged an extra $70 whether they are used or not.. also my room wasn’t very clean.. paper towels on the patio as soon as I opened up the door. The walls in the bathroom had orange makeup on them, floors were dirty and greasy. Nice view of Miami but could be cleaner for the price. I’ve stayed in way nicer or cheaper.

Partner

10/10

Exceptional

06 Jul 2026

Lisa

2b/2b bay view. Fabulous unit and view. Check in is not til 4 pm, so getting off cruise ship, plan accordingly, you are allowed to go to the nice pool area but 6 hr wait was long with preschoolers

Family_with_children

10/10

Exceptional

05 Jul 2026

Chelsea

Absolutely love this place.

10/10

Exceptional

04 Jul 2026

Kimberly

Everything was fantastic

Family

10/10

Exceptional

04 Jul 2026

Brianna

From the moment I walked into the hotel, I felt at home. The ambience was incredible. My room was extremely clean, and the view was top-tier. The staff was extremely helpful, and the food was so good. On my last day, I enjoyed the outdoor pool. I’ll definitely be back.

Family

10/10

Exceptional

03 Jul 2026

Amber

Beautiful room that was perfect for our stay prior to our cruise. Amazing view and close to port. Looking forward to staying here again!

Family_with_children

10/10

Exceptional

03 Jul 2026

Phidias

Very nice, I like it

10/10

Exceptional

03 Jul 2026

Phidias

Very good, nice view, very clean, I like it

Friends

10/10

Exceptional

03 Jul 2026

Isaac

Great

Family_with_children

4/10

Poor

02 Jul 2026

Tai

This is a so so hotel.

10/10

Exceptional

02 Jul 2026

damon

Great views and reasonable prices.

Partner

10/10

Exceptional

01 Jul 2026

Gregory

Beautiful property

Friends

2/10

Poor

30 Jun 2026

Daysi

No aconsejo esta propiedad el servicio de limpieza es fatal apenas entramos en la habitación encontramos en la meseta un aparato sexual ya usado y en el baño un condon en el sesto del baño al parecer también usado la habitación estaba sucia

Family_with_children

10/10

Exceptional

29 Jun 2026

patricia

An absolutely amazing stay

2/10

Poor

29 Jun 2026

Vivian

Terrible atención. No recomiendo este lugar.

La propiedad no merece la calificación tan alta que tiene. Además, tengan mucho cuidado porque en realidad funciona como un Airbnb con tarifas de hotel.

Reservé y pagué una estancia de dos habitaciones, pero al llegar me asignaron una unidad de una sola habitación. Cuando acudí al Front Desk para solicitar una solución, el empleado simplemente no mostró interés en resolver el problema ni ofreció ninguna alternativa. La falta de servicio al cliente y de disposición para atender un error de esta magnitud fue completamente decepcionante.

No volvería a hospedarme aquí y definitivamente no lo recomendaría.

10/10

Exceptional

28 Jun 2026

Kira

Such a beautiful hotel , and love the amenity of the private beach

Partner

8/10

Excellent

27 Jun 2026

Johnson

Loved the rooms and the views. Had to request room cleaning service multiple times on the same day. Other than that, we had a good time

Partner

10/10

Exceptional

25 Jun 2026

John

Great room. Slick checkin, ideal location and good value for money.

Self

10/10

Exceptional

25 Jun 2026

Valerie

We enjoyed the breath taking view from our room as well as the rooftop pool and restaurant. We definitely will be back again!

Partner

10/10

Exceptional

25 Jun 2026

Shaffoney

The Elser Hotel is one of the best hotels we’ve ever stayed at. We’ve stayed at many, and I must say that it’s in the top 5 so far. We will definitely be staying there every time we travel to Miami.

Family

2/10

Poor

25 Jun 2026

Tennile

Still waiting for hold on my card
From a month ago I call people are rude or never respond and still no
Update

Self

10/10

Exceptional

24 Jun 2026

Nitzia

The hotel and staff wete great. Restaurant at hotel had delicious food and drinks. Love the view of the ports

Family_with_children

6/10

Pleasant

24 Jun 2026

Stephanie

The room was clean. The view was nice. There’s some details that could be worked out. The parking situation is horrendous. It’s $63 to park per day, which is just ridiculous. There is no voucher or free parking included at the hotel there’s not even a discount if you stay with them because it’s owned by a third-party. Very expensive one night Day. No breakfast included no complementary breakfast items included. It’s close to the port so it’s a nice easy ride into the port and there’s food options around, but everything in that area is very expensive because it’s the main tourist area for the ports and the cruises that are docking there.

Partner

10/10

Exceptional

24 Jun 2026

Alana

We stayed here for 1 night prior to boarding our cruise and I wish we could’ve stayed longer! This hotel was beautiful and very well maintained!!

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Tiana

beautiful rooftop

Friends

10/10

Exceptional

22 Jun 2026

Ashley

The view was amazing!

Friends

8/10

Excellent

22 Jun 2026

Laura

Cost $165 plus 13% tax to check in before 4. Other hotels let you check in whenever the room is ready. Definitely a ridiculous cost for our 1 night stay.
We stayed in the 3 bedroom suite and they were not prepared for our 8 guests, as we indicated on our reservation. We had to ask for sheets and pillows for the couch where 2 kids would be sleeping and gave us 1 pillow, 1 blanket and sheet. Outdoor pool was the highlight along with the location to be able to walk to FIFA fan zone and Bayside market.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Kimberly

Everything was GREAT expensive but great

Partner

4/10

Poor

22 Jun 2026

Rosa

I didn't like that the room we were assigned wasn't clean; the floors were dirty, as were the balcony glass and the glasses. They need to pay attention to cleanliness.

Family_with_children

10/10

Exceptional

21 Jun 2026

Brianni

Beautiful hotel. Second time staying here and it’s the best.

Friends

10/10

Exceptional

21 Jun 2026

Tandrea

Amazing stay!

10/10

Exceptional

21 Jun 2026

Patterson

Staff is impeccable

Partner

10/10

Exceptional

20 Jun 2026

Alvina

Great！

Family_with_children

8/10

Excellent

20 Jun 2026

Chastity

The dining area was nasty. Our pizza was burnt. When we first arrived, we went straight to the parking garage. There were no signs of what we had to do. Thankfully some girls were coming from the parking garage and told us that you have to use a key to gain access to the elevators. Word of wise, park in front of hotel and check in first before you go park your garage. Other than that, it was a beautiful hotel and convenient to Bayside.

Partner

10/10

Exceptional

20 Jun 2026

Catherine

Out door pool

Family_with_children

6/10

Pleasant

20 Jun 2026

Xiangying

Good location. Valentine and Fabian are friendly, helpful, and amazing. Unfortunately, there is a big gap between the fronk desk's notes/requests and the service of cleaning staff. For example, we did not want the cleaning service during our stay, but cleaning staff entered our room and cleaned it regardlessly. Also, we were told by the fronk desk thar there would be something in our room on the second day of our stay for our milestone wedding anniversary, but nothing ever happened. Instead, the magazine (i.e., Miami Guidelines) which was originally there on the table upon our arrival was gone after the cleaning we did not request. This action surprised us although the magazine actually belongs to the hotel. As for any four-star hotel even a two-star or a one-star hotel, it is very rare to ignore guests' requests this way, but this has made this hotel unique to us during our stay in Miami. We have forgotten most hotels where we have stayed at before, but we think we may remember Elser because of its uniquness and this special treatment. Thank you, Elser, for having made our trip so special and memorable!

Friends_and_family Family

8/10

Excellent

19 Jun 2026

NGOZI

Great facility

Partner

10/10

Exceptional

19 Jun 2026

Darien

Amazing

10/10

Exceptional

19 Jun 2026

Courtney

Great experience for 1 night stay before cruise

10/10

Exceptional

19 Jun 2026

Dylan

Great stay

Friends

10/10

Exceptional

19 Jun 2026

Jina

Great place for multi family suite. Very comfortable.

Family

10/10

Exceptional

18 Jun 2026

Angela

Impeccably clean, lovely and lively hotel. Two bedroom suite was incredible with an amazing balcony view. There was active construction nearby, but it was completely silent inside. Dining at Bayview Terrace by the pool was great, and there were multiple large TVs showing the World Cup. The fitness center was stunning. Convenient to Bayside Marketplace and the port.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Cecilia

Kitchen was so so clean. The rugs were outrageously dirty, it would have been better NOT to have any rug if you guys don't clean them! When I booked, my reservation would claim 4 free beverages per stay and when I asked at the reception, I was told they weren't offered any longer??? This is how good the Expedia VIP access works! Or just the hotel was dishonest. The best thing of the hotel is the gym.

Family_with_children

8/10

Excellent

18 Jun 2026

Charlotte

I was shocked that there was an extra charge for the amenities.

Family

10/10

Exceptional

18 Jun 2026

Jessica

Room was perfect. Beautiful pool. Loved having laundry though the dryer did not work very well.

10/10

Exceptional

17 Jun 2026

Kenneth

This place is awesome! Besides having 8 elevators that run specific to the key making traffic run flawless looking over at the cruise ships was amazing for views. This place was immaculate I would highly recommend especially if you like the apartment feel

Family_with_children

10/10

Exceptional

16 Jun 2026

Scott

We received an upgrade at the front desk for a small charge to a much larger room (3 bedroom Bay View Suite). We were on the 18th floor and had stunning views of Biscayne Bay. The location was perfect for cruising out of the Miami port.

The hotel staff were extremely friendly and helpful. We would highly recommend this hotel to anyone staying in the area and we will definitely stay here every single time we cruise out of Miami. Thank you for a wonderful experience!

Family

10/10

Exceptional

15 Jun 2026

Travis

The elder hotel had eveything I needed and more and the location was great we were close to all our events & excursions. We loved this hotel and Defly would book them again.

10/10

Exceptional

15 Jun 2026

Kevin

Everything was great!

Family_with_children

10/10

Exceptional

14 Jun 2026

Annie

Enjoy my stay everything was great. Would definitely stay next time I'm in Miami

10/10