Name: StayCozy Apartments at The Grand
Address: North Bayshore Drive, 1717, Miami, 33132, US

4/10

Poor

30 Jul 2026

Stewart

First of all, the room we booked wasn't what was given to us. I walked in and the place was filthy. The smell in the room was a complete turn off. Their agent showed me two other rooms before settling in room 3135. It still wasn't what was booked but was better. The rooms are aged and need attention. I couldn't take a proper shower because the water kept getting cold. The kitchen appliances showed signs of rust. The floors were dirty and we had to clean it ourselves. No shampoo conditioner and shower gel were provided upon check in, when we called about it they said everyone had left for the day. After complaining about the issues they sent their agent with a guy who appeared to be their tech person. Nothing was resolved. Their agent called me the day after offering me a two day refund after she spoke with management. We have left and nothing has been done. The posted photos are beautiful but what u get is a lie except the stunning view from the room.

8/10

Excellent

26 Jul 2026

Christopher

We stayed for three nights in July, 2026. The view was great and the unit was clean but the whole place could use some serious TLC (shower door not sliding, paint, etc.). Sparsely furnished with just the basic amenities. No noise from outside the unit at all (street or other units). The AC and wi-fi worked well.
Check-in was easy and took 5 minutes at the most. We parked at the church lot on NE 16th Street which was half the price of the valet.

2/10

Poor

09 Jul 2026

Wolf

The property was not cleaned. Sheets have bed bugs and sheets was very dirty. Host did not make sure we received everything we ask for the property. This was not a good experience.

Friends

4/10

Poor

29 Jun 2026

Catherine

The property needs some maintenance work but overall not bad. Had issues with getting towels and communication.

Friends

6/10

Pleasant

29 Jun 2026

Shantara

The location of the property was nice but the property itself needs to be updated. The linen needs to be replaced. We had reached out to the host and they responded back in a timely manner. The sheets and comforter was dirty in one of the rooms, they replaced the sheets but not the comforter. We had to ask for more wash cloths because it only had 2 through out the room and my reservations stated 4 adults.
You had to check in another location that was located in bottom floor of another elevator. And there is ONLY valet parking so if you drive just keep that in mind. But the overall room was okay but if they update it, I could see it being awesome. Also, the view on the balcony was awesome we was on the 41st floor.

Family_with_children

10/10

Exceptional

27 Jun 2026

Amado Ken

It was great and room1245 was perfect viewing.

Self

10/10

Exceptional

31 May 2026

Carrie

We were two couples staying in the two bedroom condo on the 27th floor. We were very impressed by the location, the cleanliness and spaciousness of the condo. We had some initial confusion about what to do to check in when we first got there but one of the front bellhops assisted us and got us to the right counter. Everything else went very smoothly and we were very comfortable in our room. The beds were comfortable and firm, the kitchen was spacious and fully stocked, and the views from the floor to ceiling windows and two balconies were awesome. The pool and hot tub areas were great as well. We loved the convenience of having multiple forms of free transit within walking distance, including a free water taxi to Miami Beach right behind the building and there was a lovely park beside the building as well. All in all a great trip and we will definitely stay at this location again when in Miami.

Friends

8/10

Excellent

25 May 2026

Maria

Muy bonito y todo pero una lavadita a las sábanas no caería nada mal.

Friends

10/10

Exceptional

18 May 2026

Kenya

Breath taking views very spacious everything you want right on sight in the lobby..Beautiful

10/10

Exceptional

04 May 2026

Dominique

Everything was perfect I will definitely be coming back again you are literally close to everything like 10-15 min away from south beach and other places. It’s so beautiful I loved it and definitely worth the money.

Self

2/10

Poor

25 Apr 2026

Rich

The apartment and the whole building is significantly older and in much worse condition than the profile lets you believe. The building is under significant renovation still which is also left out of the listing, getting in and out of the building and to the hotel reception to pick up your key (they manage the entry and exit for the apartment) is time-consuming, stressful and not at all pleasant.

When we eventually got into the apartment, it smelt musty and unclean, which is was, in actual fact it was filthy with dirt and debris, sticky residue over the chairs, complete lack of furniture and what there is is old and worn out. The floors are full of broken tiles. We refuse to stay due to the condition, they informed us they would put us into another apartment. The second apartment was cleaner, just, but still in a terrible condition furniture wise. the shower was dirty and full of limescale.

We demanded a refund and left immediately, it took 72hrs for them to eventually agree to a refund and only after I threatened legal action if they didn't, and Expedia was zero help stating that the reservation was 'non-refundable' so it was 'up to them'.

Do not book Stay Cosy, you really wont.

Partner

10/10

Exceptional

23 Apr 2026

Damiana

This place is truly a gem!!! Wonderful apartment, great location, fantastic price.. truly. What more could you ask?! Absolutely wonderful

Self

2/10

Poor

20 Apr 2026

Darius

My stay at this property was incredibly disappointing and far from what was advertised. The room lacked basic cleanliness and maintenance; I found bugs on the toilet, the windows and window sheets were filthy, and the lamp shades were lopsided and poorly kept. The check-in process was equally frustrating, as I was given incorrect information regarding parking—specifically that you do not actually have to park at the Marriott as they claimed. To make matters worse, management refused to offer a refund despite these clear issues. I would not recommend staying here, as the lack of hygiene and poor customer service made for a very unpleasant

Partner

10/10

Exceptional

10 Apr 2026

Monique

I’m looking forward to booking there again soon. I love the atmosphere. It was a really great place to stay and I had a lot of offer as far as food down in the lobby. They had a Starbucks enterprise whatever you needed. They had there on the spot. It was very convenient.

10/10

Exceptional

01 Apr 2026

Devon

Amazing property, great location. Would stay again.

Friends

2/10

Poor

01 Apr 2026

Jasmine

No, I have multiple complaints with my stay. There were only 4 towels for 4 adults for a 5 day stay. The bathroom in the middle of the house DID NOT work and it was clear staff knew this because the back of the toilet seat was off and on the sink. We were never made aware that the pool and pool deck were closed until the day before our stay. The main entrance door handle broke off every time you used it. The best part was not being able to get into our room for hours because the key fob batteries were dead.
So at 5am, we had to find batteries. The hotel didn’t have any so 2 of us had to find and OPEN convenient store blocks away and BUY OUR OWN so we could finally get into our room and rest. What makes it even better is that we ALSO needed tools to get into the key fob. Why would I have tools with me on vacation and even if I did, they would be in the room I was locked out of! Luckily the front desk guy (who made sure they were NOT affiliated with you or your company) had a few tools. The place was not clean either. Hand prints every where and Kiss prints all over the place. We left the house spotless when we left there so it was unfortunate we didn’t get that in return. On top of that, I requested a late check out and was charged $100 for that. You would think after being locked out of my room for hours due to your key fob not having working batteries, you would have taken care of that.

Family

4/10

Poor

30 Mar 2026

Cozette L

The views are amazing. The pictures look just as advised online. However, the rooms and space were not cleaned. There were spots on the couch and hair just about everywhere. The bed sheets were not not clean. I found hair throughout the sheets and the bedding had and odor. There wasn't any hand soap in the 1/2 bathroom. Both bathrooms had one ply tissue paper. The floor titles are stained and cracked in other places. I asked for additional towels and they were left in a trash bag at the door. Due to construction being done at this location, I had to use 3 different elevators to access my unit.

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Robert

The kitchen was equipped. The ice maker to the refrigerator was broken. The nozzles on the faucets were broken. Beds were attached with rotten wood. Curtains were nasty. Crack floor tiles. Rusty stains in the tub and showers. Sheets were stained. Don't book based on pictures. I was in room 3741 and was disappointed. Maintenance and the manager fixed some of the issues including the AC.

Family

10/10

Exceptional

10 Mar 2026

Rosa

So many things in walking distance and the view was amazing

Friends

2/10

Poor

27 Feb 2026

Shane

Bad customer service

Business

10/10

Exceptional

26 Feb 2026

Vincent

Amazing, spacious rooms with even better views of the bay and downtown. Fast response to emails with questions or concerns. Highly recommend!

Friends

2/10

Poor

21 Feb 2026

Christopher

With the new construction , it was almost Impossible navigating the grounds. Check in desk sent us to the basement , which then sent us to the check in desk. Check in took over two hours

10/10

Exceptional

02 Feb 2026

Saul

The room was nice and spacious. Nice views . Dealing with management was excellent rapid responses and very courteous

Leisure Partner

10/10

Exceptional

30 Jan 2026

Steven

Great stay! Beautiful location, great well equipped space, definitely recommend!

Business

8/10

Excellent

27 Jan 2026

Patricia

Amazing space and unbeatable views over Biscayne Bay! Getting to the space was a bit confusing due to construction and having to check in through an adjoining hotel, but the directions I received ahead of time were clear. My only complaint was the floor was not clean. I notified them and this would not keep me from renting here again.

Business

10/10

Exceptional

27 Jan 2026

Juan Camilo

Very beautiful and clean

Partner

10/10

Exceptional

18 Jan 2026

Jordan

Property was excellent, clean and nicely decorated. Staff was very professional and valet was extremely quick and welcoming

Leisure Family

2/10

Poor

03 Jan 2026

Alan

The room was not as advertised. It did not accommodate two adults and three kids. The building is terrible and not safe! You have to go through back hallways to access your room. Do not take your family there. I was not able to access my room after the first night and they have yet to refund any of my money. Terrible place! An Expedia has been no help in getting this resolved.

Leisure Family

6/10

Pleasant

28 Dec 2025

Willie

This property have the potential to be amazing with just a little attention. Small repairs and little more focus on comfort to guest and it will be an easy 4.5 star property. I mean literally things that can be fixed in a day will completely change this property.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Adrian

Room needs upgrading.

Leisure Family

10/10

Exceptional

17 Dec 2025

armani

We had a great experience at this hotel. The rooms were spotless, the staff was welcoming and helpful, and the location was perfect. Would definitely stay here again.

Partner

10/10

Exceptional

15 Dec 2025

Annasawsha

Clean

8/10

Excellent

06 Dec 2025

Andrea

This building was under construction. It took forever to get up and down. No pool as it was being renovated. Hot tub is the best ever. The apartment was comfortable but very bare. Not enough towels and they were fairly old. No point of contact. I’ve been to the Grand often and this was not their top accommodations. Valet parking took some time. Overall though perfect for a short stay.

Friends_and_family Friends

6/10

Pleasant

01 Dec 2025

Steve

Good location and views, apartment is old with some broken furniture. Not possible 30-60 min late check out.

Leisure Family

10/10

Exceptional

13 Nov 2025

Julio

Clean room, spacious apartment.

Business_and_leisure Partner

6/10

Pleasant

04 Nov 2025

Lisa

Needed some repairs

Friends_and_family Friends

10/10

Exceptional

23 Oct 2025

Leonardo

the place was very well maintained and clean.

Friends_and_family Friends

4/10

Poor

15 Sep 2025

Ricardo Jose Pereira

Property has beautiful views, but everything inside is old and not in great shape. Property needs major fixes and updates. New furniture, cabinets, etc.. will not be staying there or recommending. Not very clean as well

Business_and_leisure Family

10/10

Exceptional

25 Jul 2025

Daniel

A beautiful view and it’s a place i recommend.

2/10

Poor

02 Jul 2025

Rens

Broken bed, dirty towels

This place started out weird from the beginning. First I was told to send scans of drivers licenses months in advance. Done. Then 2 weeks out I’m asked to upload IDs of everyone in the party (including the passports of my 2 kids) to some form they need. Ok I did that but here we go again. Surely we don’t need to do it a third time at the lobby… but yep, each individual person needed ID which caused a long line in the lobby.

Ok so let’s put that down to extra security and maybe it’s a good thing. The room itself was fine, big enough for our party of 7 and solid location even with all the construction going on. But when we get into the room one of towels had mildew or some other stains all over it, gross.

Elevators were also a mess, “smart elevators” that take forever, there was always a line. You also have to take 2 separate elevators to get to the valet only parking.

Worst though, was the completely broken bed in one of the rooms. It literally had an entire leg missing and sagged so bad on one side that the frame was almost on the floor.
We tried calling their contact number twice after the first night but couldn’t get through. When we finally reached them through email they offered us a late check out(unusable as we had plans) as compensation, after 1/3 of the occupants hadn’t slept for 2 nights.

Overall a disappointing expensive stay with what could have been a really cool spot. Don’t waste your money staying here.

Friends_and_family Family

6/10

Pleasant

11 Jun 2025

Natasha

The location was good and the condo was pretty clean, but the lack of towels, the non working tv and the extremely low water pressure along with very limited hot water was a huge inconvenience. If these items improve the unit would definitely be a much better experience.

Leisure Family_with_children

6/10

Pleasant

02 Jun 2025

alicia

Never again

Well we check in the room pillow were dirty and no extra blankets bathrooms had a smell and shower had hair in it from someone else

Friends_and_family Family

10/10

Exceptional

24 Apr 2025

Vadim

Great place. But need good cleaning

It was great overall! Just not clean enough. We found long black hair (not belonging to anyone in our group) in few spots around the apartment. Also under the mattress in the bed we can see a thick layer of dust.
Otherwise everything is great

Business

10/10

Exceptional

21 Apr 2025

Big

Wonderful stay

Friends

6/10

Pleasant

15 Apr 2025

Lisa

Pros: The location is amazing! The kitchen was great. Checking in was super easy, the host was very communicative & there is a security desk before anyone can enter elevators. Very secure!
Cons: washing machine didn't work which ruined our trip. The host couldn't have it repaired until our checkout date. We packed light knowing that we paid for a unit with a washer & dryer. We yried washing clothes in the kitchen sink, but that didn't work well. So, we couldn't wear out clothes. There is no early check in. All of the closet doors are leaning or barely hung, very ugly. The unit needs to be properly cleaned & painted.

Business_and_leisure Partner

10/10

Exceptional

04 Apr 2025

amarvir

Amazing view spacious unit building had mall on ground floor shops restaurants cafes starbucks

8/10

Excellent

04 Mar 2025

eliyahu

need to be better maintened

Leisure Family

10/10

Exceptional

19 Feb 2025

Verified traveler

The property was exactly as presented online before booking, maybe even a little better. No disappointments! The area is safe, with many options for dining, shopping, walking, exercising etc...minutes from South Beach, Coconut Grove, the airport. I will stay here again next year.

Business_and_leisure Self

10/10

Exceptional

30 Jan 2025

Gregory

Awesome location , beautiful room Nice view!

Business_and_leisure Self

2/10

Poor

21 Jan 2025

Ron

The help we received cost us a day of vacation with wifi and other things not being active when we arrived or TV's not working. It was more stress then we planned on.