Doubletree by Hilton Grand Biscayne Bay

United States , Miami Area - FL
MIAMI, 1717 North Bayshore Drive
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100 reviews shown

2/10

Poor

12 May 2026

Amanda

The only nice thing about the stay was the view from the room. The valet tried to double charge me upon leaving when I told them the charge was taken the night we checked in. You can’t even use the smart tv in the room without paying additional for WiFi, I won’t be staying here again. I paid $75 for a room upgrade and asked to have a high floor, they gave me the lowest available. Had a great experience with the workers in Starbucks under the hotel but that’s the only positive thing we had for our stay.

Partner

10/10

Exceptional

09 May 2026

Yulando

Everything was perfect

Family

4/10

Poor

09 May 2026

Sofia Ines

Building under remodeling conditions. System down got us without our checkin available even with prepaid bookings. Lobby staff disrespectful about the system down

Friends_and_family Family

6/10

Pleasant

03 May 2026

William

The hotel is dated and a bit rundown. There are renovations going on, but there was no excessive noise from the renovations on the 9th floor in the room.

Family_with_children

10/10

Exceptional

01 May 2026

Joanne

Yes

6/10

Pleasant

27 Apr 2026

Matthew

Okay stay not much to do

Partner

10/10

Exceptional

27 Apr 2026

Rosemary K

We rented a two bedroom condo. The room itself was very nice, but dated. Cracks here and there.

4/10

Poor

26 Apr 2026

Molly

Elevators didn’t work, they don’t have accessible water on any floor. The rooms looked way different (nicer) online than in person.

Partner

4/10

Poor

26 Apr 2026

Robert

Not that great

Partner

10/10

Exceptional

25 Apr 2026

Paul Tracy

hotel and rooms were very nice, staff was very friendly and helpful. We did 2 overnights, pre cruise and post cruise. When we arrived at the cruise port I realized that I had left my meds in the refrigerator and could not get back to get them so I called the front desk to see if they could get them out of the refrigerator in the room and keep them refrigerated for me until we returned. I was very thankful that they handled that for me. there is quite a lot of construction going on at the property so getting in and dropping off luggage was a little confusing, but we managed. we would stay again, thanks.

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

SABRINA

Under construction!!! 😔

Friends

8/10

Excellent

21 Apr 2026

Kelly

Property needs updates. Plenty of food and shopping near by. Lots of construction going on in the building. Elevators and front desk are hard to find.

Family

4/10

Poor

18 Apr 2026

TIMOTHY

The hotel has been under construction for over a year. There is no easy way to get anywhere without skirting construction areas. The television didn’t work in my first room so I called for assistance. After waiting 45 minutes I called again and demanded a new room. I was then placed in a room at the furthest location from an elevator and then had heavy drilling construction noise late in the evening and again early in the morning. It was so loud the room vibrated.
The staff was polite but not real helpful or friendly.

Self

10/10

Exceptional

15 Apr 2026

Adilaidis

The vest

10/10

Exceptional

13 Apr 2026

SHARON

E ERYTHING WAS NEARBY

Partner

8/10

Excellent

11 Apr 2026

Thomasina

Property was under renovations for main lobby. We had enter and exit through restaurants.

Partner

10/10

Exceptional

06 Apr 2026

Peter

Great property

Partner

4/10

Poor

05 Apr 2026

Araceli

Pool was closed. Jacuzzi only. Towels took 3 calls. Someone pooped in the hallway

Family_with_children

2/10

Poor

31 Mar 2026

peter

Room preparation was obviously done in a hurry. Hair everywhere, towels not piled up but tossed, not all bars of soap replaced. Overall, property is VERY DATED. Expedia never disclosed that the property is undergoing year-long renovation. There is no lobby or driveway, and to get to lobby, guests must walk through garbage receptacles serving a 36+ floor condominium building. Expedia should have disclosed this but didnt. I dont know what the renovations will look like once finished. But its best to stay away unless you get a deal on the room. Location of the property is not the best: nearest tourist attraction Bayside Marketplace is at least 30+ minute walk, and nearest metromover stop is 10 mins walk away. Spend the extra money and stay in brickell.

Family_with_children

10/10

Exceptional

30 Mar 2026

Charlene

There many small stores that accommodated to our needs if we needed anything. There is a publix close by if you need groceries.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Scott

Overall decent property. The lobby is shared with a mall and directions to the front desk are a bit confusing. The upper floors are all condominiums so the amenities are shared with full time residents. The room was clean with nice balcony. We signed up for a shuttle to the port the next day and the person at the desk who signed us up could not give instructions on how to actually find or get on the shuttle.

Family_with_children

6/10

Pleasant

24 Mar 2026

Amanda

Parking is an ABSOLUTE NIGHTMARE! The room was clean but very dated and all the furniture has scuffs and ruined table tops. The balcony was filthy as well. The beds were comfortable, the views were amazing from the room and the staff was very friendly but for $360, I wouldn’t stay here again.

Partner

4/10

Poor

23 Mar 2026

Juliet

Hotel is currently undergoing renovations, which the staff failed to inform guests about prior to arrival. The main entrance was closed and guests entered via a mall entrance. My room, despite being cleaned had a consistently terrible odor from the bathroom. The poolside is outdated, with work actively ongoing during my visit. It was not the vacation retreat I expected.

Partner

8/10

Excellent

23 Mar 2026

Vanessa

Great view!

6/10

Pleasant

20 Mar 2026

Gregory

Don’t drive a big suv or truck you’ll pay double to ballet ridiculous policy very nice but bizzare way to enter and exit. I wouldn’t go back

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Niaisha

Staff was very attentive and professional. Construction is a bit crazy right now.

Friends

2/10

Poor

11 Mar 2026

Bailee

The property is under construction: the lobby, the entrance, the pool, the elevators, etc. The rooms are ran down as well. We had to goto the garage to get on an elevator to bring us to the lobby. I don’t believe this hotel should be open during this time.

Family_with_children

8/10

Excellent

08 Mar 2026

David

not happy about the construction and poor signage

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Sharon D

I enjoyed the shops. The the staff is very professional and nice. 💯

8/10

Excellent

05 Mar 2026

Charlotte

Lobby is under construction, but the room is really nice.

Partner

6/10

Pleasant

01 Mar 2026

Brandie

Under construction and wasn’t told. The shuttle to port was horrile

Partner

10/10

Exceptional

22 Feb 2026

Christina

Clean room, very friendly stuff! They were under construction, so it’s a little confusing trying to find where to drop off. Ended up being the entrance to the Marriott and then going down a side hallway.

Partner

6/10

Pleasant

16 Feb 2026

Ceann

We came on Thursday 2/5-Sunday 2/8 and Sunday 2/16-Monday 2/17/2026 with our family who also had rooms. On Friday 2/6, our family who had a one bedroom condo had toilet issue and someone only came up to give them towels to clean up the floor but didn’t even fix the toilet. On Sunday 2/16 our family they got their room plenty quick, we went and checked around 1:30 pm to see if anything was ready since our family got their (2) rooms. We originally booked for a Jr Suite with bay view, we got the 7th floor overlooking the Women’s Center, loading area, and some bay. Our toilet did work in the beginning. It took awhile for hot water for showering. We have stayed there in past trips and we understand that you are “slowly” renovating or remodeling, but this was the most difficult accommodation’s we have had and it wasn’t a good impression to us bragging how much we loved staying at your facility and our family who was staying for the first time had to deal with long hallways to rooms, bad views, toilet issues, confusion in how to get to and from their rooms to front desk-outside.

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Dexter

Room was in good condition. Could use some updating but overall a good experience

Leisure Friends

6/10

Pleasant

10 Feb 2026

Javier

El personal amable, pero tuvimos que pedir sábanas para cambiar las camas parecian usadas

Business Family

6/10

Pleasant

09 Feb 2026

Daniel

Room was great, but we did have to walk a long way with luggage to get to the room.

10/10

Exceptional

08 Feb 2026

Cherry

Location

Friends_and_family Family

4/10

Poor

02 Feb 2026

Vivian

The only good thing about this hotel was the view. Will never stay here again.

Business_and_leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Deborah

Loved this hotel nice staff beautiful great location

Friends_and_family Family

2/10

Poor

18 Jan 2026

Beverly

Arrival at hotel very confusing, under construction and very poor signage. Very inconvenient arrival to hotel valet and getting to front desk. Room was not ready by check in at 4:00pm, front desk never called to tell us it was ready. 5:00 we went to front desk, room ready they forgot to call. TV did not work, had to call for repair. The room was very strange!! There was a large living room but it had no seating! No decor as far as pictures, etc. I felt as if we were given a room they hadn’t planned on booking. Do not book this hotel. Very old and out dated. No telling how long it’ll be under renovation be side they have a LOT of wirk to do to update it!

Leisure Friends

4/10

Poor

18 Jan 2026

Daniel

Under construction. Poor signage and direction to temporary lobby. Had to come in the loading dock next to the dumpster.

Partner

2/10

Poor

15 Jan 2026

Robert

Construction noise, no hot water

4/10

Poor

11 Jan 2026

Robert

Hotel under construction.
Difficult to find
Difficult to navigate through hotel
Broken elevator

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Tamiko

Good experience! Just needs to be updated more. Great people working there and very feeling.

Leisure Family

10/10

Exceptional

04 Jan 2026

David

Yes, very courteous and very clean

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Katy

The facade & lobby are under construction, our driver was unable to find the entrance!! The signage is faint, & next to vibrant signs for the Marriott & Enterprise car rentals, we drove into 3 wrong entrances before being dropped in the street to walk down through the parking garage. The lobby is non existent right now. Once in our room, which is a spacious “junior suite” we had no towels until our 3rd request at 9:40pm.
This is a beautiful hotel with lots nearby…. But definitely out of sorts for our 1 night here!

Leisure Partner

2/10

Poor

02 Jan 2026

Ruth

T the hotel was under construction, and it made it hard for the taxi driver to get in as well as for me to find the reception desk and a restaurant to eat when I entered my room. I took off my shoes and sat down, finding that the floors were gritty because of the sheet rock dust and so I went in to take a shower and the shower had no water coming out so it was ok room wasn’t very well maintained and I would not stay there again. I would like a response as to my complaints for the hotel because Hilton has been a good hotel for us in the past and I just wouldn’t want to change. Thank you.

Leisure Self

6/10

Pleasant

30 Dec 2025

Edel

The hotel was under renovation, which we discovered when we arrived. To park, you have to use the valet parking service, and it's excessively expensive.

Business_and_leisure Family

4/10

Poor

30 Dec 2025

Debrahlee

Staff not friendly, construction zone

Friends_and_family Friends

2/10

Poor

28 Dec 2025

Satwinder

Room cleaning was terrible , lights dint work in one room, mold on tiles , terrible bedding just overall bad experience

Leisure Family

6/10

Pleasant

27 Dec 2025

Elizabeth

Hotel was under construction and we were never told. We wouldn’t have booked here had we known.

Leisure Family

6/10

Pleasant

27 Dec 2025

Marcia

Any hotel doing construction she clearly state that before booking and offer discounts. The construction was ridiculous, navigating around the confusion was bothersome and more importantly the ABSOLUTELY POOR COMMUNICATION for RIDICULOUS! I was in the app and on the phone for over an hour (and I have time stamped screenshots of when they just stopped communicating via the chat in the app). I won’t be staying there again anytime soon. I’m completely disappointed in Hilton because the communication was via the Hilton Honors App and their phone line.

10/10

Exceptional

24 Dec 2025

Gurusaday

Nice location. Big rooms.

8/10

Excellent

23 Dec 2025

Avonnie

It was great !

Leisure Partner

8/10

Excellent

23 Dec 2025

Steven

Nice property overall with great views.

Leisure Partner

4/10

Poor

22 Dec 2025

John

Valet service? Did not lift a hand to help us!

Leisure

2/10

Poor

22 Dec 2025

Natalie

The hotel was a mess, the room was old and very unkept. The furniture was filthy and very stained. The night time front desk clerk was NOT helpful nor knowledgeable about what he was doing.
I’m very disappointed in HILTON. Next time I will stay at a Marriott or Hyatt.

10/10

Exceptional

22 Dec 2025

Mariah

Beautiful view. Nice staff. Very cleanly

4/10

Poor

21 Dec 2025

Jonathan

The entire hotel was under renovation. The lobby was in a closet, no easy entrances, difficult elevator situation, the rooms were in terrible shape. My sliding door to the balcony wouldn't shut, so it had to remain ajar the entire time and I could hear the street. The A/C never worked properly and there were holes in the wales and floors. I understand it's complicated during a renovation, but I still paid a lot of money for the room and there was no indiciation that this would be the case.

Business

2/10

Poor

20 Dec 2025

Scott

Hotel is in disarray room was in really rough shape. Cookies are still good though.

4/10

Poor

19 Dec 2025

Kathryn

Horrible fan noise in room could not fix first night it was fixed the next day. Asked for towels twice no towels delivered until next day. There was no proper handicapped entrance no doorman could not find entrance.

Leisure Friends

4/10

Poor

18 Dec 2025

jonathon

Nowhere was it ever mentioned that this hotel was under massive renovations. The pool is closed, there is a maze to the hotel entrance, mind you, enter through a beautiful Marriott amd the front desk is in a makeshift meeting room. When inquiring about a late check it when checking in, was told call tomorrow morning, whats the point if you are trying to sleep in. The commercial center attached is old and smelled like vomit. Definitely would not recommend.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Tonia

Although the hotel was under construction, the staff was helpful when we were finding our way around. The room was very clean and beautiful too!

Family

6/10

Pleasant

14 Dec 2025

Dava

The tv didn’t work and the elevators were all screwed up. The pool wasn’t accessible. Nice rooms though

Leisure Family

6/10

Pleasant

13 Dec 2025

Rebekah

We booked a “3 bedroom suite” with no explanation that this was a random 3 bedroom
Apartment in a 41 floor apartment complex accessed by back of the way very very odd elevators at this location. The room had clearly
Not been used in quite some
Time and was in rough shape. Would not
Stay here again.

Friends_and_family Family

4/10

Poor

13 Dec 2025

Brandon

Dirty and poor conditions

Leisure Self

10/10

Exceptional

08 Dec 2025

June

Wonderful check in, amazing room and view!😊

10/10

Exceptional

06 Dec 2025

Everything was great

8/10

Excellent

06 Dec 2025

Toshiba

Room was excellent. We were able to enjoy great views from our balcony.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Mary

Construction to main entrance is going on but signs everywhere and staff is very helpful. Mike, my bellman, took me exactly where I needed to go.

Leisure Friends

10/10

Exceptional

29 Nov 2025

Genti

They got is in a room even though we cam early from our flight.

Leisure Family

10/10

Exceptional

29 Nov 2025

Toshiba

Overall great property just stayed during renovations. Im also use to staying at the doubletree and they give you complimentary cookies. I had 2 reservations and wasn't offered anything. Maybe it was due to the renovations

Leisure Partner

6/10

Pleasant

29 Nov 2025

Karla

Location and room were perfect but the major construction going on at the hotel was terrible. None of the restaurants were open.

Leisure Partner

6/10

Pleasant

12 Nov 2025

Mary

The drop off pick up area is small. Lots of cars in the space provided. A bit chaotic

Leisure Friends

10/10

Exceptional

12 Nov 2025

KiranJayadeva

The body wash was empty. Called the house keeping but no one showed up to refill.

Friends_and_family Friends

6/10

Pleasant

11 Nov 2025

Mary

The noise hammering right next door to my
Room .

4/10

Poor

11 Nov 2025

Tamera

No one mentioned that the hotel was under construction

Business_and_leisure Friends

8/10

Excellent

11 Nov 2025

Dana

I have not received a receipt

8/10

Excellent

09 Nov 2025

Garrett

Nice day at this hotel. Came for a conference and was able to promptly check in. I was given a room upgrade, and it turned out instead of my room with double beds, I got a two bedroom suite overlooking Biscayne Bay. Note though that this hotel is under heavy construction. Finding the entrance to the hotel was a challenge in itself, although they had staff pointing you in the right direction from the outside. Then you have to go through an indoor mall to find the lobby. Getting to my room required changing elevators twice, and I got lost my first time. The upgrade was a nice bonus, although the room had been renovated, the renovation was not done top-notch. But the view and ease of access to everything I needed for my trip definitely made up for it.

Business

10/10

Exceptional

09 Nov 2025

Charles

Could use upgrades but great staff, location

8/10

Excellent

09 Nov 2025

Gerald

Nice hotel- lots of construction- updates going on currently which made navigating around und the property cumbersome.

Partner

6/10

Pleasant

06 Nov 2025

Ravindra

Room could’ve been cleaner the bedspread has stains on it,construction was going on at the time so it was very inconvenient for me

Business

10/10

Exceptional

06 Nov 2025

Laureen

It’s under construction but it’s fine.

Friends_and_family Friends

8/10

Excellent

05 Nov 2025

Lyle

Clean room, great layout, amazing view.

Leisure

2/10

Poor

04 Nov 2025

Zsolt

We stayed here on Nov 2, 2025, and it was a complete disappointment. We booked through Hotels.com because the hotel listed cribs available, which we needed for our 9-month-old baby.

When we checked in around 1 PM, I requested a crib. After hours of waiting—over five total—we finally got one only after I went down to the front desk and said we’d leave if it didn’t arrive. When it finally came, it was old, beat-up, and dirty.

Then we found out there was a wedding happening right below our room, and the music was so loud it made it impossible for our baby to sleep or for us to rest. The hotel never mentioned this when we booked or checked in.

For a Hilton brand, this was a terrible experience—unprofessional service, poor communication, and complete disregard for families with infants. I would never stay here again and wouldn’t recommend it to anyone.

Business Family

10/10

Exceptional

02 Nov 2025

Michele

Room was nice

Leisure Family

4/10

Poor

02 Nov 2025

Brett

Room was overall nice, but the building is under construction extensive renovation. The front desk was difficult to find, and generally understaffed when we had to visit the front desk.

The icing on the cake was the emergency alarm going off three times during the night. If it wasn’t our final night there when the alarms went off, I would have requested a refund and moved next door to the Marriott. Should have booked with them initially.

Leisure Partner

8/10

Excellent

17 Oct 2025

Angel

Nice located hotel and view

Great view and nice hotel, but The hotel lobby is on a renovation, the elevator from the garage is very slow, chatters on hallways in the morning from cleaning staff, renovation is on going in the briza too, the check in was really fast and check out as well.

Partner

6/10

Pleasant

13 Oct 2025

Angelica

Room was clean but they had construction going on and the reason we book at this hotel was for the pool but it was under construction

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Krystal

The hotel was under renovations, but was still a beautiful room and facility

Leisure Family

6/10

Pleasant

11 Oct 2025

Janet

Huge cockroach in my shower, reported it to front desk and they didn't seem alarmed...more like it was common. Floors are dirty and dated. Construction going on in area so very hard to get in and out of.

Leisure Self

10/10

Exceptional

25 Sep 2025

raymond

A++++

2/10

Poor

22 Sep 2025

Brian

I've stayed at this hotel many times but they are going through a remodel and nothing works! The toilet backed up every time I flushed it. I had to call Maintenance multiple times. The TV did not work. There is only 1 elevator that works so waiting to get inside or leave is extremely time consuming. Overall, this place is a disaster. Will not book again. It was disgusting. Oh and the Primo restaurant? Both of us got food poisoning. Disgusting

Business_and_leisure Family

8/10

Excellent

16 Sep 2025

Melissa

I know it was under construction but parking is a pain

Leisure Family

10/10

Exceptional

15 Sep 2025

Gabriel

Staff is very friendly clean room

Leisure

6/10

Pleasant

13 Sep 2025

Patti

The hotel is undergoing renovation and everything is hard to find. The hallways are filthy. The room is okay . But doesn’t appear to be anywhere for breakfast! Very disappointed !

Leisure Family

10/10

Exceptional

13 Sep 2025

Hilliard

Large clean room, and easy walk to Kaseya center

Leisure Family

10/10

Exceptional

10 Sep 2025

Shannon

Nice stay