Name: Doubletree by Hilton Grand Biscayne Bay
Address: 1717 North Bayshore Drive, Miami, 33132, US

Doubletree by Hilton Grand Biscayne Bay

Miami Area - FL · United States

1717 North Bayshore DriveView location

100 reviews shown

10/10

Exceptional

12 Jul 2026

Elizabeth

Todo muy limpio y elegante

Family

10/10

Exceptional

06 Jul 2026

Eric

Second time visiting this hotel .. we stay here one night before we go on a cruise… always a lovely property

Family_with_children

8/10

Excellent

06 Jul 2026

Dajanera

Decent stay but could use some updates to the room and the walls in the hall to get to rooms.
The gym was under renovation and could not use.

Partner

10/10

Exceptional

02 Jul 2026

Payanivel

Had a great stay, beautiful room

8/10

Excellent

28 Jun 2026

Kyli

The hotel lobby was a little difficult to find, but there were signs to help direct you. The staff was friendly. The room was great and the view from our balcony was beautiful. I would definitely stay again if I found myself in Miami.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Kristina

Under construction but great location and food options

Friends_and_family Family

2/10

Poor

28 Jun 2026

Maurice

When we arrived at 11:00 we were told it was a standard room. It wouldn’t be long till they could put us in a room. We waited five hours till 4 o’clock, which was the check-in. Which your website showed us at noon was to check in. When I said something about it, they said we’re having an event. The staff was very unwelcoming and not not helpful at all.

Family_with_children

4/10

Poor

23 Jun 2026

Latiffa

Staff was amazing however we were in a 3br condo which was very outdated, internet wasn’t working, mold, old stains and cracks throughout the unit. Maybe it’s me but I am surprised Hilton didn’t upgrade these units. View however and staff was amazingly beautiful. Cookies was nice and warm!! Construction sucked and some family members complained about their units smelling like poop and bathrooms not being fully cleaned. Overall won’t stay here again.

Family_with_children

6/10

Pleasant

22 Jun 2026

Tim

Staying at the property with the construction was very inconvenient to say the least. The gentleman checking us in was great but the room we were out in for the money was terrible. I think it was the last type of room that we purchased which was a two double bed room with pull out bed. It must’ve been under or right next to pool because the room wreaked of strong chlorine. It was terrible.

Family_with_children

8/10

Excellent

21 Jun 2026

Miriah

Great views and location. Room was very nice; however, the rest of the property was not well maintained.

Partner

10/10

Exceptional

20 Jun 2026

Shakeemah

My stay was nothing but amazing I wish I could live there in that same room !!!!! You guys rock ❤️❤️❤️

Family

10/10

Exceptional

19 Jun 2026

ROSEANNA

nice!!!

Family_with_children

8/10

Excellent

19 Jun 2026

masumi

La vista esta maravillosa!
Llegué al más 3 horas antes de hora de check-in sin embargo inmediatamente buscaron habitación disponible y me dejaron entrar.

Self

6/10

Pleasant

14 Jun 2026

Darron

Room could have been cleaned better. Did not sit in chair in room under the cushion was filthy it was hot when entered the room a/c wasn't working keep going in and out. The walk to the room was long then had to go up stairs with luggage.

Family_with_children

10/10

Exceptional

11 Jun 2026

Jamaul

Great hotel friendly staff

Friends

8/10

Excellent

06 Jun 2026

I like the place , but they need to work on renovations

Partner

10/10

Exceptional

03 Jun 2026

Koby

This is a great hotel to stay at if you're planning on taking a cruise. The shops at the bottom of the building are cool, in fact there is an Asian restaurant that was SO DELICIOUS. The room was clean, wasn't in perfect condition though. But the TV had a cool streaming service option and decent free wifi. Would recommend my fellow cruisers to stay here!

Partner

10/10

Exceptional

02 Jun 2026

jessica

Very clean and nice staff location is 10/10 family friendly if traveling with young kids

Family_with_children

10/10

Exceptional

02 Jun 2026

janel

My stay was great experience with staff was nice. Didn’t have to leave the hotel for anything food ,shopping. Everything is close by.

Business Self

2/10

Poor

01 Jun 2026

Abigail

5/28/26 - room was fine but the hotel is under construction so keep that in mind. We arrived around 12:30 am to the hotel after a long travel day and the front desk attendant did his job and that was all. He was a little rude but we got checked in. The room was nice, but when we finally got to sleep around 2 am we had plans to sleep in before our cruise later on. We were awoken at 7:45 to the sounds of construction. We tried going back to sleep but the construction noise was a lot. I wouldn’t not stay there again, but I wouldn’t stay there again while they’re in construction.

6/10

Pleasant

01 Jun 2026

Lee

Under construction on our floor. TV did not work, when calling for repair, unresponsive 1 1/2hrs later, we cancelled the help call and went to bed.
The room was nice. The cookies were good. Just with so many options in this price range, we could have picked way better

Partner

6/10

Pleasant

31 May 2026

Bryan

Hotel is good for one night. Layout of lobby and access is confusing. Only one elevator to access street level to hotel lobby. Hallways smell like mildew, but the rooms are good enough. Good location though.

Partner

10/10

Exceptional

29 May 2026

Massimo

The stay exceeds our expectations. The view of full bay and Miami Beach was amazing!! The valet was super quick, the Starbucks very convenient in the lobby!
The reception was a little confusing as you have to use different lift to all condos but it was well explained so not a big issue.
The 2 bed condo we had was amazing, super specious, great walk in closets, big bathrooms and big bedrooms with all 3 rooms having access to the balcony! It was well maintained, AC warming well, it was just a great stay. We will def stay there again! And highly recommend this property!

Business Family

10/10

Exceptional

26 May 2026

Jason

Next to the bay with beautiful views

Partner

10/10

Exceptional

26 May 2026

Mary

Amazing experience. Checked in and given a much larger room. We were very happy with our stay, and friendliness of the staff.

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Delvar

They where great nice rooms

10/10

Exceptional

22 May 2026

HERSHEL

My wife and I loved it.

Partner

8/10

Excellent

19 May 2026

John

Yes staff was great

10/10

Exceptional

19 May 2026

David

My room was very clean and I liked the lay out. My dealings with the staff were all pleasant.

Self

10/10

Exceptional

18 May 2026

Annastashia

Great

Partner

10/10

Exceptional

17 May 2026

Rachel

Doubletree was an excellent hotel to stay for our overnight stay. I highly recommend.

2/10

Poor

12 May 2026

Amanda

The only nice thing about the stay was the view from the room. The valet tried to double charge me upon leaving when I told them the charge was taken the night we checked in. You can’t even use the smart tv in the room without paying additional for WiFi, I won’t be staying here again. I paid $75 for a room upgrade and asked to have a high floor, they gave me the lowest available. Had a great experience with the workers in Starbucks under the hotel but that’s the only positive thing we had for our stay.

Partner

10/10

Exceptional

09 May 2026

Yulando

Everything was perfect

Family

4/10

Poor

09 May 2026

Sofia Ines

Building under remodeling conditions. System down got us without our checkin available even with prepaid bookings. Lobby staff disrespectful about the system down

Friends_and_family Family

6/10

Pleasant

03 May 2026

William

The hotel is dated and a bit rundown. There are renovations going on, but there was no excessive noise from the renovations on the 9th floor in the room.

Family_with_children

10/10

Exceptional

01 May 2026

Joanne

Yes

6/10

Pleasant

27 Apr 2026

Matthew

Okay stay not much to do

Partner

10/10

Exceptional

27 Apr 2026

Rosemary K

We rented a two bedroom condo. The room itself was very nice, but dated. Cracks here and there.

4/10

Poor

26 Apr 2026

Molly

Elevators didn’t work, they don’t have accessible water on any floor. The rooms looked way different (nicer) online than in person.

Partner

4/10

Poor

26 Apr 2026

Robert

Not that great

Partner

10/10

Exceptional

25 Apr 2026

Paul Tracy

hotel and rooms were very nice, staff was very friendly and helpful. We did 2 overnights, pre cruise and post cruise. When we arrived at the cruise port I realized that I had left my meds in the refrigerator and could not get back to get them so I called the front desk to see if they could get them out of the refrigerator in the room and keep them refrigerated for me until we returned. I was very thankful that they handled that for me. there is quite a lot of construction going on at the property so getting in and dropping off luggage was a little confusing, but we managed. we would stay again, thanks.

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

SABRINA

Under construction!!! 😔

Friends

8/10

Excellent

21 Apr 2026

Kelly

Property needs updates. Plenty of food and shopping near by. Lots of construction going on in the building. Elevators and front desk are hard to find.

Family

4/10

Poor

18 Apr 2026

TIMOTHY

The hotel has been under construction for over a year. There is no easy way to get anywhere without skirting construction areas. The television didn’t work in my first room so I called for assistance. After waiting 45 minutes I called again and demanded a new room. I was then placed in a room at the furthest location from an elevator and then had heavy drilling construction noise late in the evening and again early in the morning. It was so loud the room vibrated.
The staff was polite but not real helpful or friendly.

Self

10/10

Exceptional

15 Apr 2026

Adilaidis

The vest

10/10

Exceptional

13 Apr 2026

SHARON

E ERYTHING WAS NEARBY

Partner

8/10

Excellent

11 Apr 2026

Thomasina

Property was under renovations for main lobby. We had enter and exit through restaurants.

Partner

10/10

Exceptional

06 Apr 2026

Peter

Great property

Partner

4/10

Poor

05 Apr 2026

Araceli

Pool was closed. Jacuzzi only. Towels took 3 calls. Someone pooped in the hallway

Family_with_children

2/10

Poor

31 Mar 2026

peter

Room preparation was obviously done in a hurry. Hair everywhere, towels not piled up but tossed, not all bars of soap replaced. Overall, property is VERY DATED. Expedia never disclosed that the property is undergoing year-long renovation. There is no lobby or driveway, and to get to lobby, guests must walk through garbage receptacles serving a 36+ floor condominium building. Expedia should have disclosed this but didnt. I dont know what the renovations will look like once finished. But its best to stay away unless you get a deal on the room. Location of the property is not the best: nearest tourist attraction Bayside Marketplace is at least 30+ minute walk, and nearest metromover stop is 10 mins walk away. Spend the extra money and stay in brickell.

Family_with_children

10/10

Exceptional

30 Mar 2026

Charlene

There many small stores that accommodated to our needs if we needed anything. There is a publix close by if you need groceries.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Scott

Overall decent property. The lobby is shared with a mall and directions to the front desk are a bit confusing. The upper floors are all condominiums so the amenities are shared with full time residents. The room was clean with nice balcony. We signed up for a shuttle to the port the next day and the person at the desk who signed us up could not give instructions on how to actually find or get on the shuttle.

Family_with_children

6/10

Pleasant

24 Mar 2026

Amanda

Parking is an ABSOLUTE NIGHTMARE! The room was clean but very dated and all the furniture has scuffs and ruined table tops. The balcony was filthy as well. The beds were comfortable, the views were amazing from the room and the staff was very friendly but for $360, I wouldn’t stay here again.

Partner

4/10

Poor

23 Mar 2026

Juliet

Hotel is currently undergoing renovations, which the staff failed to inform guests about prior to arrival. The main entrance was closed and guests entered via a mall entrance. My room, despite being cleaned had a consistently terrible odor from the bathroom. The poolside is outdated, with work actively ongoing during my visit. It was not the vacation retreat I expected.

Partner

8/10

Excellent

23 Mar 2026

Vanessa

Great view!

6/10

Pleasant

20 Mar 2026

Gregory

Don’t drive a big suv or truck you’ll pay double to ballet ridiculous policy very nice but bizzare way to enter and exit. I wouldn’t go back

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Niaisha

Staff was very attentive and professional. Construction is a bit crazy right now.

Friends

2/10

Poor

11 Mar 2026

Bailee

The property is under construction: the lobby, the entrance, the pool, the elevators, etc. The rooms are ran down as well. We had to goto the garage to get on an elevator to bring us to the lobby. I don’t believe this hotel should be open during this time.

Family_with_children

8/10

Excellent

08 Mar 2026

David

not happy about the construction and poor signage

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Sharon D

I enjoyed the shops. The the staff is very professional and nice. 💯

8/10

Excellent

05 Mar 2026

Charlotte

Lobby is under construction, but the room is really nice.

Partner

6/10

Pleasant

01 Mar 2026

Brandie

Under construction and wasn’t told. The shuttle to port was horrile

Partner

10/10

Exceptional

22 Feb 2026

Christina

Clean room, very friendly stuff! They were under construction, so it’s a little confusing trying to find where to drop off. Ended up being the entrance to the Marriott and then going down a side hallway.

Partner

6/10

Pleasant

16 Feb 2026

Ceann

We came on Thursday 2/5-Sunday 2/8 and Sunday 2/16-Monday 2/17/2026 with our family who also had rooms. On Friday 2/6, our family who had a one bedroom condo had toilet issue and someone only came up to give them towels to clean up the floor but didn’t even fix the toilet. On Sunday 2/16 our family they got their room plenty quick, we went and checked around 1:30 pm to see if anything was ready since our family got their (2) rooms. We originally booked for a Jr Suite with bay view, we got the 7th floor overlooking the Women’s Center, loading area, and some bay. Our toilet did work in the beginning. It took awhile for hot water for showering. We have stayed there in past trips and we understand that you are “slowly” renovating or remodeling, but this was the most difficult accommodation’s we have had and it wasn’t a good impression to us bragging how much we loved staying at your facility and our family who was staying for the first time had to deal with long hallways to rooms, bad views, toilet issues, confusion in how to get to and from their rooms to front desk-outside.

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Dexter

Room was in good condition. Could use some updating but overall a good experience

Leisure Friends

6/10

Pleasant

10 Feb 2026

Javier

El personal amable, pero tuvimos que pedir sábanas para cambiar las camas parecian usadas

Business Family

6/10

Pleasant

09 Feb 2026

Daniel

Room was great, but we did have to walk a long way with luggage to get to the room.

10/10

Exceptional

08 Feb 2026

Cherry

Location

Friends_and_family Family

4/10

Poor

02 Feb 2026

Vivian

The only good thing about this hotel was the view. Will never stay here again.

Business_and_leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Deborah

Loved this hotel nice staff beautiful great location

Friends_and_family Family

2/10

Poor

18 Jan 2026

Beverly

Arrival at hotel very confusing, under construction and very poor signage. Very inconvenient arrival to hotel valet and getting to front desk. Room was not ready by check in at 4:00pm, front desk never called to tell us it was ready. 5:00 we went to front desk, room ready they forgot to call. TV did not work, had to call for repair. The room was very strange!! There was a large living room but it had no seating! No decor as far as pictures, etc. I felt as if we were given a room they hadn’t planned on booking. Do not book this hotel. Very old and out dated. No telling how long it’ll be under renovation be side they have a LOT of wirk to do to update it!

Leisure Friends

4/10

Poor

18 Jan 2026

Daniel

Under construction. Poor signage and direction to temporary lobby. Had to come in the loading dock next to the dumpster.

Partner

2/10

Poor

15 Jan 2026

Robert

Construction noise, no hot water

4/10

Poor

11 Jan 2026

Robert

Hotel under construction.
Difficult to find
Difficult to navigate through hotel
Broken elevator

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Tamiko

Good experience! Just needs to be updated more. Great people working there and very feeling.

Leisure Family

10/10

Exceptional

04 Jan 2026

David

Yes, very courteous and very clean

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Katy

The facade & lobby are under construction, our driver was unable to find the entrance!! The signage is faint, & next to vibrant signs for the Marriott & Enterprise car rentals, we drove into 3 wrong entrances before being dropped in the street to walk down through the parking garage. The lobby is non existent right now. Once in our room, which is a spacious “junior suite” we had no towels until our 3rd request at 9:40pm.
This is a beautiful hotel with lots nearby…. But definitely out of sorts for our 1 night here!

Leisure Partner

2/10

Poor

02 Jan 2026

Ruth

T the hotel was under construction, and it made it hard for the taxi driver to get in as well as for me to find the reception desk and a restaurant to eat when I entered my room. I took off my shoes and sat down, finding that the floors were gritty because of the sheet rock dust and so I went in to take a shower and the shower had no water coming out so it was ok room wasn’t very well maintained and I would not stay there again. I would like a response as to my complaints for the hotel because Hilton has been a good hotel for us in the past and I just wouldn’t want to change. Thank you.

Leisure Self

6/10

Pleasant

30 Dec 2025

Edel

The hotel was under renovation, which we discovered when we arrived. To park, you have to use the valet parking service, and it's excessively expensive.

Business_and_leisure Family

4/10

Poor

30 Dec 2025

Debrahlee

Staff not friendly, construction zone

Friends_and_family Friends

2/10

Poor

28 Dec 2025

Satwinder

Room cleaning was terrible , lights dint work in one room, mold on tiles , terrible bedding just overall bad experience

Leisure Family

6/10

Pleasant

27 Dec 2025

Elizabeth

Hotel was under construction and we were never told. We wouldn’t have booked here had we known.

Leisure Family

6/10

Pleasant

27 Dec 2025

Marcia

Any hotel doing construction she clearly state that before booking and offer discounts. The construction was ridiculous, navigating around the confusion was bothersome and more importantly the ABSOLUTELY POOR COMMUNICATION for RIDICULOUS! I was in the app and on the phone for over an hour (and I have time stamped screenshots of when they just stopped communicating via the chat in the app). I won’t be staying there again anytime soon. I’m completely disappointed in Hilton because the communication was via the Hilton Honors App and their phone line.

10/10

Exceptional

24 Dec 2025

Gurusaday

Nice location. Big rooms.

8/10

Excellent

23 Dec 2025

Avonnie

It was great !

Leisure Partner

8/10

Excellent

23 Dec 2025

Steven

Nice property overall with great views.

Leisure Partner

4/10

Poor

22 Dec 2025

John

Valet service? Did not lift a hand to help us!

Leisure

2/10

Poor

22 Dec 2025

Natalie

The hotel was a mess, the room was old and very unkept. The furniture was filthy and very stained. The night time front desk clerk was NOT helpful nor knowledgeable about what he was doing.
I’m very disappointed in HILTON. Next time I will stay at a Marriott or Hyatt.

10/10

Exceptional

22 Dec 2025

Mariah

Beautiful view. Nice staff. Very cleanly

4/10

Poor

21 Dec 2025

Jonathan

The entire hotel was under renovation. The lobby was in a closet, no easy entrances, difficult elevator situation, the rooms were in terrible shape. My sliding door to the balcony wouldn't shut, so it had to remain ajar the entire time and I could hear the street. The A/C never worked properly and there were holes in the wales and floors. I understand it's complicated during a renovation, but I still paid a lot of money for the room and there was no indiciation that this would be the case.

Business

2/10

Poor

20 Dec 2025

Scott

Hotel is in disarray room was in really rough shape. Cookies are still good though.

4/10

Poor

19 Dec 2025

Kathryn

Horrible fan noise in room could not fix first night it was fixed the next day. Asked for towels twice no towels delivered until next day. There was no proper handicapped entrance no doorman could not find entrance.

Leisure Friends

4/10

Poor

18 Dec 2025

jonathon

Nowhere was it ever mentioned that this hotel was under massive renovations. The pool is closed, there is a maze to the hotel entrance, mind you, enter through a beautiful Marriott amd the front desk is in a makeshift meeting room. When inquiring about a late check it when checking in, was told call tomorrow morning, whats the point if you are trying to sleep in. The commercial center attached is old and smelled like vomit. Definitely would not recommend.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Tonia

Although the hotel was under construction, the staff was helpful when we were finding our way around. The room was very clean and beautiful too!

Family

6/10

Pleasant

14 Dec 2025

Dava

The tv didn’t work and the elevators were all screwed up. The pool wasn’t accessible. Nice rooms though

Leisure Family

6/10

Pleasant

13 Dec 2025

Rebekah

We booked a “3 bedroom suite” with no explanation that this was a random 3 bedroom
Apartment in a 41 floor apartment complex accessed by back of the way very very odd elevators at this location. The room had clearly
Not been used in quite some
Time and was in rough shape. Would not
Stay here again.

Friends_and_family Family

4/10

Poor

13 Dec 2025

Brandon

Dirty and poor conditions

Leisure Self

10/10

Exceptional

08 Dec 2025

June

Wonderful check in, amazing room and view!😊