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The Noble Swan Hotel New World

Ho Chi Minh City (Saigon) and South · Vietnam

270 Le Thanh Ton, Ben Thanh, District 1, 270View location

6.4/10Good585 Reviews
Cleanliness6.6/106.6
Service7.6/107.6
Comfort6.4/106.4
Condition6.0/106.0
Location7.8/107.8
Neighborhood8.4/108.4
Amenities6.2/106.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Noble Swan Hotel New World

At The Noble Swan Hotel New World, Ho Chi Minh City, exceptional service and top-notch amenities create a memorable experience. Complimentary internet access ensures you stay connected. Arrange airport transfers using the hotel's convenient booking service. The Noble Swan also simplifies organizing excursions and activities.

Benefit from front desk amenities such as luggage storage and safety deposit boxes. Hotel staff can assist with booking tickets and reservations for leisure activities. A convenient laundry service allows you to pack lighter and keep your attire fresh.

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With a stay at The Noble Swan Hotel New World, you'll be centrally located in Ho Chi Minh City, just a 3-minute walk from Ben Thanh Market and 7 minutes by foot from Bui Vien Walking Street.

This hotel is 0.4 mi (0.6 km) from Pham Ngu Lao Street and 0.4 mi (0.6 km) from Saigon Square. Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and flat-screen televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.

Popular amenities

Free WiFi
Concierge
Laundry
Entertainment
Smoking areas
Business facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • No pets and no service animals are allowed at this property.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Minimal age
    18
  • Spoken Language

    Vietnamese

    English

Nearby attractions

Ben Thanh Market 0.3 km / 0.2 mi
Tao Dan Park 0.3 km / 0.2 mi
Galaxy Nguyen Du 0.3 km / 0.2 mi
Benthanh Street Food Market 0.3 km / 0.2 mi
September 23 Park 0.5 km / 0.3 mi
Taka Plaza 0.6 km / 0.4 mi
Bui Vien Walking Street 0.6 km / 0.4 mi
Pham Ngu Lao Street 0.6 km / 0.4 mi
Saigon Square 0.6 km / 0.4 mi
Takashimaya Vietnam 0.6 km / 0.4 mi
Ho Chi Minh City Museum 0.7 km / 0.5 mi
Golden Dragon Water Puppet Theatre 0.8 km / 0.5 mi
Nguyen Hue Walking Street 0.8 km / 0.5 mi
Ho Chi Minh City Hall 0.8 km / 0.5 mi
Ho Chi Minh City Museum of Fine Arts 0.9 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 100
  • Family rooms
  • hotel
  • 24-hour reception
  • Check-in hour
  • Wi-fi
  • Airport ShuttleExtra charge
  • Laundry serviceExtra charge
  • 24-hour securityExtra charge
  • Hotel safeExtra charge
  • Currency exchange facilitiesExtra charge
  • Lift accessExtra charge
Show 6 more facilities & services
  • ShopExtra charge
  • Luggage roomExtra charge
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Hairdressing salonExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE PREMIUMRoom • DELUXE PREMIUMROO.DX-PI

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    Room DELUXE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEWSUITE • CITY VIEWSUI.CV

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    SUITE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX-1

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM ONE BEDFAMILY ROOM • ONE BEDFAM.1B

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    FAMILY ROOM ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE QUEEN SIZE BEDJUNIOR SUITE • QUEEN SIZE BEDJSU.QN

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    JUNIOR SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO DOUBLE BEDSFAMILY ROOM • TWO DOUBLE BEDSFAM.2D

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    FAMILY ROOM TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO QUEEN BEDSFAMILY ROOM • TWO QUEEN BEDSFAM.2Q

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    FAMILY ROOM TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE WITH DOUBLE BEDTRIPLE • WITH DOUBLE BEDTPL.DB

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    TRIPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PREMIUMTWIN • PREMIUMTWN.PI

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    TWIN PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXE • 1 BedroomDBL.DX

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Room amenities

    • Centrally regulated air conditioning
    • Shower

    Facilities with extra charge

    • Ironing set
    • Satellite TV
    • Housekeeping
    • Make-up mirror
    • Slippers
    • Desk
    • Toiletries
    • Wake-up service
    • Wi-fi
    • Fridge
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM QUEEN SIZE BEDFAMILY ROOM • QUEEN SIZE BEDFAM.QN

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    FAMILY ROOM QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-2

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST-8

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST-8

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    The Noble Swan Hotel New World

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Noble Swan Hotel New World

6.4
Good
585 Reviews
Cleanliness
6.6 /10
Service
7.6 /10
Comfort
6.4 /10
Condition
6.0 /10
Location
7.8 /10
Neighborhood
8.4 /10
Amenities
6.2 /10
100 reviews shown
2/10
Poor
19 May 2026
Sarah
Not very clean, the staff couldn’t speak English which made things harder. Room was dirty and there was dust and crumb like things in the beds and the shower was dirty. There was a bug underneath my pillow and there was a bunch of dead bugs everywhere. Would not recommend to people who want to stay somewhere nice. More like a backpackers hotel or for people on a small budget and small rooms.
Family_with_children
6/10
Pleasant
20 Apr 2026
son
Room so small and dirty stuff tv no work etc… I do not like price too high
Friends_and_family Family
2/10
Poor
02 Sep 2025
Su
I make reservation online went I checking the place very dirty the door locked broken everything unsafe I want returns my money they’re not returned liar, unprofessional I want to report to Expedia I want them to return my money? Please help
8/10
Excellent
31 Aug 2025
RICHARD
Very convenience go anywhere
Safe
Business_and_leisure
8/10
Excellent
21 Aug 2025
Verified traveler

light

Not enough light
Friends_and_family Friends
2/10
Poor
07 Apr 2025
Simon
It was not the room from the photo
Leisure Self
4/10
Poor
04 Jan 2025
Mel
We were given the wrong room. We booked a family quadruple and were given a triple room which was half the size of the family quadruple. When we questioned the room we were told that they were fully booked. It wasn't until we went back a second time and showed booking email that were given the correct room.
Location was excellent, but we would not stay again.
Leisure Family
4/10
Poor
04 Dec 2024
Cindy
The only things that have prevented me from giving this hotel 1 star is the location and the front-line staff that assisted me in securing a room change to their sister hotel because the management staff of the hotel were unresponsive when contacted by the support team at Expedia. The original room given requires many MANY updates before continuing to rent out the space. The room is extremely pungent with moth ball scents that seep into your clothing and belongings even if you stay there for only one night! The bathroom has bugs similar to appearance of \"silver fish bugs\" that crawl in and out of the drains. AC fan panels are broken so it can't adjust direction of air being blown, but hey at least that works. There are holes in the bathroom door covered by giftwrap similar to the colour of the door. The bathroom itself needs the flooring redone because the water pools into a corner and will stay there overnight unless you'd like to mop it up yourself. Their sister hotel has rooms in better condition, but this is my warning that if you care for a comfortable stay or would like your family to enjoy a restful night's sleep during your trip then stay away from this location. Another warning is not to pick up their free candy out front at the sister hotel, my mom did and the best way to describe what I saw looked like an explosion of tiny lice looking bugs crawling out of the candy and up her arms they were all over and move very fast. You've been warned!
Leisure Family
10/10
Exceptional
22 Jun 2024
Nhan
Clean room update with no ex $$$
Partner
2/10
Poor
05 Apr 2024
gabor

do not book that place

empty minibar.no safe,do not flush any toilett paper to the toilett sign.20 years ago been the room that condition like on the pictures.next morning checked out.no refound.the hotels.com tried to contact with the hotel but no answer.
Self
6/10
Pleasant
25 Feb 2024
Thu Van
Close to the restaurant.
Terrible service
Leisure
10/10
Exceptional
18 Feb 2024
Tu
Very nice staffs. Responsive to issue quickly and follow up to ensure things have been resolved. Nice area. Close to everything we were looking for.
Leisure Family
10/10
Exceptional
03 Nov 2023
Rawing Ellison
I will stay here again, tq
Leisure Friends
6/10
Pleasant
15 Aug 2023
Joana
Is an average hotel but i guess you get what you paid for cheap and convenient but do not expect to much and is very noise at night
Leisure Family_with_children
2/10
Poor
25 Jul 2023
Ursula

Would not recommend

This hotel was nothing like the pictures on the website. It was dirty, outdated and falling apart in places. We did not feel safe here at all. We left early to move to another hotel.
Partner
2/10
Poor
15 Jul 2023
Ann
Rooms were too small. Staffs were not knowledgeable, property was not clean. My whole family got bits by bed bugs. Towels were old and not well washed, there were stains on towels.
Leisure Family_with_children
4/10
Poor
12 Jul 2023
Joong kiang
The staffs are helpful.
The hotel room is a disaster. Red ants on table and dressing table. Found lizard in the bathroom. Wardrobe cracked and too tall it blocked the air con. Bedsheet, pillowcase stained. Dusty everywhere.
8/10
Excellent
29 Jun 2023
Loshini
The location and price rates of the hotel are great aspects especially if u are going on a budget. Plus its very conveniently located near the shopping markets as well as the city area which makes it easier for touring around. The staff is very friendly and accommodating. However there are things they can improve on. For instance, the room servicing is not always complete like trash doesnt get removed every day from the room, towels are not replaced everyday unless we inform the staff. And i think the room bathtub is not functioning as well and the shower water speed was slow. So maybe improving on these will enhance the hotel guests' stay experience. But nevertheless , it is worth staying here for the location , cost and the spaciousness/cleanliness of the room that the hotel offers especially if u are going as a group. Will definitely come again. Thank you so much for having us and hope to see u soon!
Leisure Family
6/10
Pleasant
07 May 2023
JOSEPH
Everything broken
Leisure Family
8/10
Excellent
02 May 2023
Ramona
The hotel is located near many amazing restaurants, the market is a 5 minute walk, and major sites weren't too far either so it is very conveniently located. Only downside, there were a few roaches.
Leisure Family
8/10
Excellent
29 Apr 2023
Thanh
Good location
Leisure Family
8/10
Excellent
04 Apr 2023
Verified traveler

Good location and acceptable for money paid

Good location - suited my needs for short stay.
Self
8/10
Excellent
17 Mar 2023
Thomas

Good for the price

Clean room for the price. Good location not too noisy
Self
2/10
Poor
08 Mar 2023
Verified traveler
The hotel is situated right in the centre. Would've been bearable if not for the noise.
Staff were not very welcoming or friendly .
Self
6/10
Pleasant
04 Mar 2023
Marni
My room was pretty nice for a 3 star hotel. The location was okay, busy street loud until 1 am. The airccon worked but room never got cold. Fridge worked good. There some bugs around the windows but after I killed them and removed tablecloth covered in them from the room didn’t see anymore. Overall a good deal for the price range. Duvet was dirty, hotel changed it when I told them. Shower had a curtain and worked well.
Business_and_leisure Self
8/10
Excellent
01 Jan 2023
rachain
good location
Business Self
10/10
Exceptional
20 Dec 2022
Vergil

Perfect hotel in perfect condition

Pro active and positive staff that helped the luggage upon arrival .

Aircon is powerful , infrastructure intact and wifi is strong .

Cleanliness is top notch with all necessities provided.

Will look forward again when I'm back to Saigon
Business Family
4/10
Poor
04 Jan 2020
Vu
The room is smell so bad.pictures not match .breakfast area can only seat 10 people and seat right on reception area.i will not return here.
Friends_and_family Family_with_children
10/10
Exceptional
29 Oct 2019
Verified traveler
Great hotel in great location.
Vy Khanh the receptionist, Gia Bao and entire staff is wonderful.
Looking forward to stay there again.
Room is larger than usual.
Thanks all.
Leisure Partner
10/10
Exceptional
21 Oct 2019
Verified traveler
Thanks Vy Khanh the receptionist for excellence service. Hotel in great location. Nice room. Good breakfast. Cheerful staff.
Leisure Partner
8/10
Excellent
12 Sep 2019
Al
Overall I had a good stay with friendly staff and good cleanliness of my room. The only thing I would comment would be the breakfast. Although I did not expect much and was relatively happy with a tiny range offered but it would have been good if the main dishes like the rice and noodles were to be kept warm. Thank you.
Business Self
4/10
Poor
13 Aug 2019
Min
Everything in the hotel looks old and not well maintained.
Leisure Family
8/10
Excellent
25 Jul 2019
Calvyn

Changes

This was our third stay in the Platinum Hotel. Since our last visit ownership has changed. While rooms had been repainted and were adequate we noticed a definite lack of choice for breakfast. As vegetarians it was not so easy to find the variety we were used to. Staff were friendly but not warm as before. Location is superb and overall our stay was good.
Partner
4/10
Poor
20 Jul 2019
Verified traveler
hot at the hotel room. Not efficient air condition works
6/10
Pleasant
23 Jun 2019
Trang The

an average room

Although the room was big with huge front window but when I was checking in, the elevator was broken and I have to walk to level 4 (hell yeah). Rooms need to be renovated.
6/10
Pleasant
24 May 2019
Thomas

Just ok

Check in was very good
Helpful
Place needs bit update
Bee was excellent at reception
2/10
Poor
02 May 2019
Verified traveler
The room is not exactly what in featured expedia. They provide us a room that is dirty and the walls has so many cracks in the room. Their breakfast area is literally in front of the reception, like you must be kidding me. In order for me to change to another room which is the exact room i book for initially, they request me to top up 10USD per night. I was so disgusted on the integrity of the staffs that i ditched the hotel as whole and book another one. As a whole, its a really bad bad experience.
Leisure Family_with_children
6/10
Pleasant
28 Apr 2019
Verified traveler
Cheap affordable near market and lot of restaurants but pictures are not like real thing staff are nice
Friends_and_family Family
2/10
Poor
21 Apr 2019
Vi
I booked the Deluxe room but the room was so small, beside the queens side bed, there was small table that I could only put my laptop on it. They said the price that I booked was this room.
Friends_and_family Family
2/10
Poor
14 Apr 2019
Marc

Filthy Pit

The staff were excellent and very helpful. The room looked nothing like the pictures and was terrible. The filth was unbelievable and is 1.5 star at best. There were electric wires hanging out of the wall. No tea or coffee in the room. The hallways were also cluttered and filthy and I felt the property was unsafe and certainly would not want to be there if a fire broke out. Very disappointed in the condition of the property
Family
4/10
Poor
25 Mar 2019
Verified traveler
Small hotel and showing not the actual picture of building on your web site.
Business Partner
2/10
Poor
28 Feb 2019
Verified traveler
The pictures are not of this hotel the water pressure is so low u must wait until u flush it for second time The breakfast is in a separate building about 6 blocks away The staff doesn’t speak enough English to get the work done one employee thought it was suitable to argue with a tenant the shower will suddenly turn hot then cold impossible to adjust Although they were not on this floor there were tenants smoking outside my door We could not get problems solved until we located the manager The locks have problems so u may not be able to use them for your key The hotel overall needs work to the point that I wonder if should be even op
Business_and_leisure Family
8/10
Excellent
11 Feb 2019
Verified traveler
Pls change a new bed
Leisure Friends
4/10
Poor
03 Jan 2019
Tu Oanh

There is ONLY ONE family room as pictured

The hotel is very run down and not maintained at all. The only thing good is the bed's sheets, at least it is clean.
They used sticky taps to hold things together. Toilet block frequently.
There is ONLY ONE family room as pictured on the website. Take your chances with your booking.
We booked 3 family rooms and end up with 2 rooms a lot smaller than what in the picture.
Family
2/10
Poor
03 Jan 2019
Nat
The hotel use the picture of the more expensive room to promote the lower price room. the picture of the room is not match with the ads on the Expedia website. I booked for non-smoking room but when i entered the room it smelled the smoke. The door lock can't be used just a normal hand lock that anyone can break into as well as the toilet door! the staff is not much helpful when i asked for changing the room, it was full, staff said. when i complaint with Expedia, the new room was become available for me! the mattress was so dirty for the person has allergy to the dust! the environment surrounding the hotel was super noisy.
2/10
Poor
02 Jan 2019
Verified traveler
I like the location but the property is in poor condition ( croach, ants, broken electric outlets, shower head doesn't work, toilet cannot flush well even don't put the toilet paper in as per the hotel 's requests, old towels, the housekeepers are rude (kick the guests out when they need to clean the room per their schedule), the breakfast buffets items are bought from the street vendors ( not clean).
2/10
Poor
23 Dec 2018
Guest11
Metal bar to hang towels was loose, difficult to open closet as it was very near to vanity table. Room is very small compred to photo. Toiletries were not replenished. Shower handle was loose.
6/10
Pleasant
12 Dec 2018
Tu Oanh

We're luckly to have the best room

The location is excellent. Breakfast is very basic, don't expect much. The 3 families rooms we book, one room is like in the photo other are much smaller. In general, the hotel are not maintain well. They only fix what break. Also, toilet keep blocking.
Family
10/10
Exceptional
09 Dec 2018
mike
really good location nice friendly staff clean room, in the main city close to everything
4/10
Poor
08 Dec 2018
Gabriel

Good location. Do not expect much

There were cockroaches in the toilet. Shower tap faulty. The pillows are dirty.
Family
4/10
Poor
07 Dec 2018
Verified traveler
Hotel room is below expectation. Not so clean & items not replace regularly.
4/10
Poor
07 Dec 2018
Desmond
Room is not so clean & house keeping staff do not replace items regularly.
4/10
Poor
07 Dec 2018
YEOW KOON

Overall - 2.9/5

Cleanliness of room/hotel - 3/5
Quality of service - 3.2/5
Hotel amenities - 3/5
Hotel location - 4/5
Family
8/10
Excellent
06 Dec 2018
CHEN NEE
Good location. Worth to stay.
Family
6/10
Pleasant
02 Dec 2018
Verified traveler
Dispenser for shower gel and shampoo not labelled.
10/10
Exceptional
28 Nov 2018
AIMY
Nice and cozy, friendly staffs. Walking distance to benh tanh market. Will recommend to other friends
Family
2/10
Poor
22 Nov 2018
Zh
It is very close to Ben thanh market, city hall and near by museums. Except good location hotel facilities are not good as expected what I seen in booking web page. I booked for 3 persons family room with Windows as shown in web site, but really what we had stayed is very narrow room. Everyday have to ask 1 set of bath towels for 1 person. Towels are pretty old and something smell. Bathroom is too tight, glass door cannot close, basin tap and toilet bowl cover are shaking.I stayed 5 nights but first 2 day only supply tiny tooth pastes and brushes for 3 persons, the rest days didn't supply tooth pastes and brushes. Every day only 4 small water bottles we're supplied for 3 persons, only 3 free tea packets supply during our 5 night stays, door lock battery was weak and cannot open easily, they changed new batteries only after 3 nights. Overall, It is terrible experience stayed at Platinum.
6/10
Pleasant
16 Nov 2018
Verified traveler
Rooms were dirty and charged for using water from mini bar which we didn’t like. Staff do not speak well enough English for a tourist part of the city
2/10
Poor
14 Nov 2018
Verified traveler
Cockroaches in the bedroom, bathroom. Ants everywhere. The rubber water hose for their toilet seats was loose and banging against the toilet. Hotel staff won’t accomdate or manager the phots looks nothing like the room. Complete garbage. Photoshop.
4/10
Poor
12 Nov 2018
William
Bad experience with Aircon breakdown. Room too very small n cram...
2/10
Poor
04 Nov 2018
Jason
we stayed there for 3 nights but they dont replenish the coffee/toothpaste etc so we had to go and buy our own, you always get these replaced in any hotel stay, the aircon was erratic and the WIFI was really poor, the breakfast was ok but was same every day - I travel to Saigon every month and generally stay in a different hotel each time, this was the poorest one yet unfortunately
8/10
Excellent
22 Oct 2018
Verified traveler
A decent place to stay for the small price i paid. The room photos on the website are much nicer than in reality. The air conditioner did not generate cold air sometimes but it was ok since October was not too hot. Nice and very courteous staff. Great location within walking distance to the famous Ben Thanh Market and the night market. I m glad i chose to stay at this hotel. My room number was # 702 which was on the top floor so i had lots of privacy.
2/10
Poor
14 Oct 2018
Caroline

Dirty, noisy, rats!

Yuck! Horrible! Noisy! Smelly!
Family of 4 were put in the \"family room\" which had a broken door lock, hole in the door, dirty smelly room and no space for luggage. Requested a room change and was placed in the room next to reception which was cleaner however very noisy, had a mechanical noise (sounded like i was sleeping in a lift shaft) behind the bed head and to top it off there were rats! YES RATS! couldnt get out quick enough. Paid for 4 nights stayed 1 and wasn't offered a refund. Stayed at ICON 56 Apartments for the same price and its Amazing!!!! Do yourself a favour and don't stay there!
2/10
Poor
13 Oct 2018
Yeo
Air conditioning not cool
Friends
2/10
Poor
11 Oct 2018
Yeo
Air conditioner not cooling had to change rooms a few times , hotel need to renovate to old
Friends
4/10
Poor
10 Oct 2018
Matt
This is really unfortunate i have to give such a poor review as i feel this place has potential.
This hotel has a great look about it, ON ITS WEBSITE! Id say the pictures are from 20 years ago and havent been updated since.
Upon arriving on a main street of saigon i had major concern about how this hotel sat wedged between a couple of bars. So, went through check in and bellboy follwed up to the room to which when he jimmied the door open, i felt i was walking into my pantry at home, SMALL, DARK, AIRCON PANEL BUSTED, i was not happy.
After making my opinions heard i ended up paying more to get the largest room on the property which to the hotels credit was actually spacious but thats where it stops again... the aircon barely coughed enough air to circulate the room let alone keep it cool, the bed was hard and the basics like the t.v had exposed wires behind it creating static. I've travelled all over the world and believe me i have stayed in some very average places, when ive expected it, this hotel hides its true colours and after speaking to a few other patrons at this hotel they were also horrified.
4/10
Poor
10 Oct 2018
Jackie
I was disappointed.... The room was very small not worth the paid. Staff was ok...! Too noisy and the cleaning staff was talking loud too early in the morning... Breakfast wasn't that good either.
8/10
Excellent
03 Oct 2018
Daniel
Hotel was very close to all attractions and a convenient location for all of our tour pick ups.
2/10
Poor
26 Sep 2018
Sean
The room was not at all like the pictures showed and they even upgraded our room and it was terrible not at all what I expected
2/10
Poor
21 Sep 2018
Verified traveler
Even though we were booked for 2 nights we only stayed for one
6/10
Pleasant
05 Sep 2018
Roberto
Overall it was a nice experience. The complementary breakfast was good and they served until 10am. The stuff are nice and take care of you. The AC worked fine. The only problem I had was that it is too small for two people and two luggage. If they had a bigger closet it would be better. Also, the door in the bathroom slipped when taking a shower and wetted the floor.
2/10
Poor
03 Sep 2018
Dan

Worst experiences hotel

First day check in.Hotel air-con not cold.Second day ask the hotel management to check the air con because not cold again.You know what happen?They just give me a stand fan.This is what kind of service?Total i book 2 family size room.My mother in law room face the same air con problem.Worst is one of the bed is spoil.Ask the management again.They just said its like that.I am really piss off..I will never come back again..The rating in this hotel is not what you see and expect.
2/10
Poor
31 Aug 2018
Giao
A lot of noisy, the rat was running on ceiling
Family
8/10
Excellent
09 Aug 2018
Calvyn

Handy

The room first allocated was too small for a Queen bed. Good breakfast, good location.
Family
2/10
Poor
26 Jul 2018
Michelle
This hotel needs a major upgrade. The duvet sheets were a filthy color brown that was concealed with bed sheets that had stains scattered throughout. The bathroom had random holes drilled into the wall that were unused. In addition, there was a sign that stated along the lines of prohibiting any flushing of toilet paper. In the nighttime, there was a lot of noise from the surrounding environment that consisted of drilling, hammers, night club music, and car horns. The stairway was very small and had a heavy lingering scent of smoke. The breakfast food was subpar. I found a fly in my porridge.
4/10
Poor
15 Jul 2018
B.B
room need to renovation, very old indeed.
breakfast menu is same everyday.
6/10
Pleasant
20 Jun 2018
Verified traveler

Close to shopping ben thah market

Ok about the top up of tooth brush and soap its not done.everyday we have to asked for it and there is no coffee or tea bags..when asked the hotel staff they said only one day supply only.its not fair .we book from 15/6/18 -19/6/18.
2/10
Poor
17 Jun 2018
Hoalugia
Room too small. Forced upgraded with higher cost. Totally not worthy. Aircon is struggling, very unhappy.
8/10
Excellent
15 Jun 2018
CHRYL KHYE QIAN
i stay there for 2 night, staff was helpfull and friendly, room overall ok, just need improve of cleaning on bed. location was great. go out everywhere is restaurant .
Friends
8/10
Excellent
13 Jun 2018
Verified traveler
If you just want to find a place to stay overnight, this is a good choice. The room is not big, but it is clean and it is near the city of Ben Thanh.
10/10
Exceptional
29 May 2018
Sam

A memorable vacation

We had a very good stay at the hotel. The staff were very friendly and helped us with local tour and transportation arrangements. Special thanks to Emily and Tracy for their prompt and quality services.
Family
4/10
Poor
27 May 2018
Bach

Good Location, Not-so-good Hotel.

The plumbing is terrible, you have to throw your toilet tissue in a wste basket. Hotel lobby has worn, dirty couch. Staff service is satisfactory. The very good breakfast is the only saving grace for this hotel.
2/10
Poor
08 May 2018
Ivy

Very bad experience

Staffs at front desk doesn't speak very good English. The old fridge inside the room does not work. The room really need to renovate. It's very aged. House keeping has no standard. One day has coffee one day doesn't. Have water bottle inside the room but one of them is not sealed and one is actually opened. Very bad experience.
2/10
Poor
03 May 2018
ryan

Bad feeling

The hotel is bad !!!! Aircon no working . Super bad
4/10
Poor
23 Apr 2018
Tom

No flexibility upon checking in

I arrived in the morning 10.30am at hotel and requested for morning check in but was told have to pay extra VND 200,000, if not then have to wait till 12 noon. I am not why the hotel want to treat the customers supported them in this way. Even they have the room ready but also can't be flexible to allow cusotmer checking in earlier.
6/10
Pleasant
22 Apr 2018
Verified traveler
The A.C. was not very good. There was a restaurant or bar next door. It was noisy late into the night. Breakfast was terrible. The staff was nice, but I wouldn't stay there again.
6/10
Pleasant
17 Apr 2018
Loren

Really a 2star Hotel

Although the hotel is listed as a 3 star hotel, it is more like a 2 star. It's a bit worn and tattered. It could definitely use a nice rehab, a good cleaning and some paint. The staff is really nice but the place is quite dirty. The shower had mold everywhere. There was also dust all over the wall in the bathroom. The coffee cups and spoons were dirty as if they had not been cleaned from the last occupant of the room.

Breakfast was free every morning but it was always the same thing and it did not look or taste good at all. Also there were ants crawling on some of the food.

The best thing about this place was the prime location and friendly staff. You can pretty much walk anywhere. Although it can be difficult at times because many of the sidewalks are packed with motorbikes.
6/10
Pleasant
09 Apr 2018
Lia

Short trip

Very small room and coffee sugar in the room Only got for the 1st day
4/10
Poor
07 Apr 2018
Verified traveler

Platinum hotel

The room was very small, door stopper was broken, towel rack was broken, screw off the wall; rust was present on most metal pipes in the bath room, shower head was small and plastic. I had to buy an adapter from the hotel lobby before I could charge my phone as room only had two pin socket. Telephone was not properly attached to the wall and not cleaned and there was a wall mirror the length of the bed! strangle. The air condition did not work as there was no remote control. But the lobby staff were amazing. The best. I would recommend the hotel just because of the staff.
4/10
Poor
06 Apr 2018
Mars

Too old too small too dirty

Place too old. Things breaking. Too cramped.
Staff was good and location excellent. But hotel not worth the cheap price.
6/10
Pleasant
05 Apr 2018
jennifer

Convenient hotel

Convenient to everything! However, very noisy cause room overlooked street! And trash can in bathroom had not been emptied from previous guest!! Ants too! But overall, very good value for your money. I probably wouldn’t stay there again but I would still recommend to others, and I would tell them first my experience.
8/10
Excellent
05 Apr 2018
azizah

Nice hotel

Very clean room, location is near to halal restaurant and shopping area
2/10
Poor
03 Apr 2018
Nur

Deceived by picture!!

Room was too small. What u see in the picture wont even appear in yr bad dreams!!
4/10
Poor
30 Mar 2018
Verified traveler

Location advantage. Street smell and noise.

Lifts do not access all floors. Temperature regulator in bath not good. No iron board, no chairs and very little room space. The electric sockets are unfriendly or broken.
2/10
Poor
27 Mar 2018
Verified traveler
If you want to be robbed and caught up in a scam, then stay here. This hotel tried to cover up the theft of my apple watch by a taxi driver that happened right in the lobby. The reception people let it happen because they were in on the scam. The manager and owner refused to look at the security camera footage or show it to us. Then, they refused multiple times to call the police because they are trying to cover up their in-house robberies and scams. DO NOT STAY HERE. It is risky and dangerous. I would not want this to happen to anyone else again.
6/10
Pleasant
09 Mar 2018
joevan

Good location, amazing staff

Hotel was overall okay as we paid cheaper, didn’t really expect much, however, what amaze us was the staff friendliness, politeness and very willing to help you book bus/train tickets.. location is so close to everything.
8/10
Excellent
08 Mar 2018
dzung

Nice hotel in the heart of Saigon city

Good hotel and great staffs. Could not beat the price for this hotel.
6/10
Pleasant
06 Mar 2018
T

Very convenient location, friendly staff

A simple hotel, yet the location is ideal. A mere 3 mins walk to Ben Thanh Market, with lots of places to eat very close by. A free breakfast is included with your stay and it’s actually a pretty decent breakfast. I stayed in a twin room, wasn’t extremely big, but it did the job. For the price, definitely no complaints. I will definitely stay there again when I return to Ho Chi Minh.
6/10
Pleasant
28 Feb 2018
L

Cheap hotel close to everything

My daughter was sick in bed during our stay but it was comfortable enough. Air worked, water pressure and temp was good, breakfast was pretty bad, everything usually cold. Staff was helpful but not very friendly. The night market and many other things are close by and it was quiet in the room. Bed was comfortable and soft and the room was clean.
8/10
Excellent
26 Feb 2018
Chee

Fantasy

Near Ben Thanh market easy excess to entertainment area good and convenient

Location & surroundings

The Noble Swan Hotel New World
270 Le Thanh Ton, Ben Thanh, District 1, 270, Ho Chi Minh, Vietnam

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The Noble Swan Hotel New World

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