The Noble Swan Hotel Saigon

10/10

Exceptional

12 Mar 2026

HUU DUNG

No. I Do not need it
10 points

Partner

2/10

Poor

11 Mar 2026

Jenny

We reserved this hotel for 4 nights and 5 days but were forced to leave after the first night. This property is unhygienic and absolutely disgusting.
We checked in around 8 PM and went out to explore Ben Thanh Market. The location is the only positive thing I can mention. Everything else was unacceptable.
The hotel advertises “noise-canceling” rooms, which is completely misleading. You can hear your neighbors showering, coughing, and moving around. Sleep was nearly impossible.
The room itself was falling apart. The wallpaper was peeling. The bed sheets were stained, and I found a used nose strip on my pillow, which clearly shows the sheets were not changed. There was hair left behind on the pillows and stuck to the shower head, making it obvious the room had not been properly cleaned. To make matters worse, there was visible mold in the air vents — a serious hygiene concern.
The towels were ripped and unusable. The toilet paper was tossed to the side instead of properly mounted. Every detail reflected neglect and a complete lack of basic cleanliness standards.
We only stayed the one night because it was late and we had no immediate alternative. That was a mistake. Between the noise, the filth, and the itchy sheets, we barely slept. The entire environment felt dirty and poorly maintained.
The refund process has been equally frustrating. I contacted Expedia multiple times and spoke with five different agents. Still have not received a refund and it’s been weeks.

Family

8/10

Excellent

06 Mar 2026

Freddy

good location

Self

10/10

Exceptional

18 Feb 2026

DARYL WAYNE HUREY

Awesome place to stay. Great location

Business_and_leisure Friends

4/10

Poor

02 Feb 2026

Linh My

The room needed a lot of maintenance and definitely showed sign of age. One of the beds was deflated at the foot of the bed, the sink was cracked and the bathroom was moldy. The TV and kettle did not work. Staff were friendly and got us towels immediately when we asked. The area actually stayed pretty quiet at night and we were able to get sleep. We will probably avoid this place next time.

Leisure Family_with_children

2/10

Poor

19 Jan 2026

Diem

When we arrived they said there is no room. I show them the confirmation number and they said I didn’t pay yet, and the booking said pay at the hotel. After that they send us to their second location and it is a run down hotel with the same name ( the noble swan). It was late so we stay and not very happy about this hotel at all. I trusted Expedia is a good company and how it let this hotel do this. Very very disappointed.

Leisure Family

6/10

Pleasant

05 Jan 2026

Marilou

The cleaner should clean properly the rooms and toilets. Should wipe the mirrors, doors and tables. For me cleanliness is important on my hotel list.

Leisure Family

2/10

Poor

02 Jan 2026

Chelsie

The Hotel has the stair and there is no one to support the luggage. The restroom has leak water, I noticed the staff. They came to my room to fix 3 times, however, the water is still leaking. They told me they were full, and then I have to stay in that room with water leaking. This is my worse hotel I ever stayed. Also, If you are women travel with big suitcase, you should think about carry it by yourself up to the stair.

Leisure Partner

6/10

Pleasant

28 Dec 2025

Anne Marie Socorro Natino Hontiveros-

The staff are super helpful. The hotel is walkable to Ben Thanh Market and restaurants. A lot of tourists were walking around so you don't feel isolated.
The room is poorly ventilated and dusty . There are no windows.
Maybe if they put airpurifier it will help the situation. Thank you

entilated. There were no windows

Leisure Family

4/10

Poor

25 Dec 2025

Lucky

They gave us a lower room than what we paid for. The air conditioning works on and off. They had to fix tye air conditioning twice.

Leisure Family

10/10

Exceptional

23 Dec 2025

Cong

Very good service, clean, reasonable price, and convenient location for shopping and transportation

Leisure Family

8/10

Excellent

23 Nov 2025

Bao Quoc

good

Leisure

4/10

Poor

18 Nov 2025

Tuan

over price for the room. only 1 roll for 3 persons have to ask for more, no coffee bag, no tea bag. No body help for heavy luggage

Leisure Family

6/10

Pleasant

11 Nov 2025

Tom

Good location, room is ok

6/10

Pleasant

07 Nov 2025

Rasel

Staff were nice

8/10

Excellent

31 Oct 2025

Gordon

position and friendly staff

6/10

Pleasant

23 Oct 2025

sara faye

Great location and we loved the staff.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Henry

Nice and modern. Bathroom has a door separated from toilet seat.

Leisure Self

4/10

Poor

13 Oct 2025

Lynn

Upon arriving at the hotel, there are steps up to the hotel. There was no greeter or anyone to help us carry our luggage up the steps.

The front desk reception was not warm or friendly.

Our room was dusty and not in the best cleaning condition.

Only upon leaving when we tipped the receptionist that they did help us with our luggage.

Leisure Family

10/10

Exceptional

06 Oct 2025

Dylan

Great location

Great location near many restaurants and the Cho Ben Thanh market. My usual place to stay if I ever am in HCMC

Self

4/10

Poor

30 Sep 2025

may

The room is dusty on shell, table, clothe hangers, TV.

6/10

Pleasant

26 Sep 2025

Hui-Hsien

Room is clean. Air Con took abit of time to cool the room down but at least it does the job.
However, the pumbing did not work in the room we had booked.
They advised there are plumbing works at the moment but water should be back in about 2 hours which we thought would be perfect time to go out and grab dinner.
Returned 3 hours later still no water (we believe it is only our room as the hotel was fully booked)...

The receptionist staff was great, calling around trying to figure out what happened. In the end, he didnt have an answer for us. But instead he has organised to move us to another hotel (same chain) just a block down the road.

The receptionist waited for us to pack and personally took us down carrying our luggage in the pouring rain (while we used the umbrella he gave us).

The replacement room was ok. It did the job. There was running water, but the drainage for the shower is questionable.

Hey... At least the bed was comfortable and air-con was great.

Partner

2/10

Poor

12 Sep 2025

Dan

Receptionist unfriendly and impolite

Business_and_leisure Friends

4/10

Poor

07 Sep 2025

Teffanie

Towels too bad

8/10

Excellent

29 Aug 2025

Cong

Convenient

Leisure

8/10

Excellent

21 Aug 2025

Daniel

Sink would not drain.

Leisure Family_with_children

8/10

Excellent

08 Aug 2025

Paul

Average.

No anti slip surface is the shower.

Business Self

8/10

Excellent

20 Jul 2025

Vinh

Convenient location- 10 to 20 minutes walk to most local interests.

Leisure Family

8/10

Excellent

11 Jul 2025

Melanie

Short walking distance to Ben Thanh market and nearby other shops and foods places.

What I didn’t like is that my room next to the elevator so it’s very noisy at all times. Also kids screaming in the hallways and dog barking every morning.

Leisure Self

4/10

Poor

25 Jun 2025

Ivan

The toilet flush in Room 701 was weak, I need to flush few times. There room is too dim and bed mattress is not springy. furthermore, we were charged additional 3% for using Credit card payment

Business

8/10

Excellent

23 Jun 2025

Constant

Located in District One which makes it centeral to most tourist areas. I cannot speak more highly of the staff that were helpful in all situations even if we used Google translate to communicate. Rooms were clean enough with effective air-conditioning and a lift to the 9th floor. There are many fabulous eateries within meters and a large market close by. This is definitely a budget hotel where general room maintenance is severely lacking. I would still recommend this hotel if on a restricted budget.

Leisure Self

2/10

Poor

14 Jun 2025

Daniel

Nothing would never stay there bunch of thieves

Leisure Self

6/10

Pleasant

16 Apr 2025

Andika

Hotel was okay. It is in prime location near lots of restaurants and only a 2 minute walk to the market. Although some things around the hotel seemed to be a little dated and could use an upgrade. This hotel is also located on a very busy street, so it was difficult to adjust to noise traffic when falling asleep. But overall our stay was pleasant. Staff was very helpful especially the bellboy. He helped us carry our bags all the way to our taxi and waited until it had arrived.

Leisure Friends

6/10

Pleasant

28 Mar 2025

Gillian

Convenient location for a place to sleep

An average hotel in a very convenient location.

Pros: Friendly staff, incredibly convenient location, spacious room, comfortable bed.

Cons: a few things broken or in poor condition, generally clean but nothing flash about the place.

Great to just park yourself in a good spot for a great price! Room : Superior Double

Partner

8/10

Excellent

28 Mar 2025

HUNG

Convenient and nice hotel in Q1 close to Bến Thành market and very helful staffs

Leisure Family

2/10

Poor

26 Mar 2025

Clif

The rooms looked nothing like what was online. The bed was absolutely horrible! And pieces of the walls and floors for falling apart

Leisure Family

8/10

Excellent

26 Mar 2025

Ronald

Property is located near Ben Thanh Market so it was convenient to take the local bus from the airport (short walk from the domestic terminal to bus station/signage in English) to the city center and then walk less than 1/2 kilometer to the hotel.

Front desk person was friendly and I had a quick check-in process.

Room was clean, in room safe, no window to the outside, separate shower from toilet area w/rainfall showerhead.

Usually hotels that I have stayed in throughout Vietnam have 2 free bottles of water in the room for guests and/or packets of tea w/cups and spoon and ability to boil water quickly but I didn't see any in my room.

Leisure Self

4/10

Poor

15 Mar 2025

Vinicius

No elevator at the top floor we 've to climb staircase for our 3 days stay in which we already pzid for it.
Very poor housekepping gabbage bin we lrft outside our for 24 hours or more.
Toilet flooded in the middle of tbe night after i shower.
Aircon nort working well it goes off without any sign.
Location was excellent restzurant almost everry corner of yhe street.
Look elsewhere avoid this property.

Partner

8/10

Excellent

10 Mar 2025

Hiang Swee

The furniture was old . For short n budget stay still acceptable

Leisure

8/10

Excellent

04 Mar 2025

bon

Convenient

4/10

Poor

27 Feb 2025

Paul

I had no particular issue with the staff of this facility and they were always helpful when possible. What I take issue with with this hotel is it didn't come as advertised. When I booked my trip on Expedia I was offered an add on for just over $163 which I thought would be a good idea. However the hotel did not offer food service nor even had a restaurant. Whether this is on the hotel or Expedia I do not know. I do know that the hotel refused to refund the money. My only other issue was that my room was little more then a cell. It didn't have an outside window, had no room for a chair, and was small enough that I could barely walk around two sides of the bed. The mattress was wanting. While I have low needs and primarily wanted a clean bed shower and bathroom, my room was advertised as a Superior Double Room. I only didn't give it the worse rating due to the very positive staff on site

Leisure Self

4/10

Poor

09 Feb 2025

Jillian

Would avoid

Leisure Partner

10/10

Exceptional

08 Feb 2025

Cuong

Good place to stay

It’s good location and the staffs are friendly

Self

4/10

Poor

02 Feb 2025

Mohammad W

Definitely a mistake to stay in this hotel.

Leisure

10/10

Exceptional

30 Jan 2025

Cuong

Awesome hotel with cheap price

I loved this hotel. The staffs were wonderful. The room was super clean and new. The location was fantastic.

Self

6/10

Pleasant

28 Jan 2025

Pilar Miguel

Things are a bit outdated.

Partner

6/10

Pleasant

24 Jan 2025

Tom

Room and bathroom are old and outdated.

Leisure Self

10/10

Exceptional

24 Jan 2025

Caleb

Great hotel great staff great area

6/10

Pleasant

24 Jan 2025

Thomas

A little run down but does the job if budget and location is your thing

8/10

Excellent

21 Jan 2025

Jeremy

Was very nice to stay here definitely would come back.

Leisure Self

8/10

Excellent

21 Jan 2025

Ewan

Friendly people, room alright. Not very sound proof. Very helpful staff however. Hence the 4/5 rating.

Leisure Friends

8/10

Excellent

17 Jan 2025

PetePeters

NEAR THE MARKET

Leisure Partner

2/10

Poor

10 Jan 2025

Duong

The location is excellent, but the staff are not very friendly.

Leisure Family

10/10

Exceptional

08 Jan 2025

Caleb

Friendly staff and great location

8/10

Excellent

04 Jan 2025

Son

Very convenient. Turn right out of hotel and it's a 2 mins walk to Ben Thanh market, keep going straight and it's a around 5 mins walk to Nguyen Hue walking street. Room is dated but large, bed also good. Bathroom sink leaked the whole time we were there but we didn't care. Staff is friendly. With so many hotel options in Q1 area, this one is good middle choice for price and convenience if you don't care about the other amenities.

Leisure Partner

6/10

Pleasant

01 Jan 2025

Sue-Lin

No Thanks!

Room was in poor condiiton. Poor custom service.

Friends_and_family Family

6/10

Pleasant

29 Dec 2024

Michelle

Very dimly lit space.

Self

10/10

Exceptional

25 Dec 2024

Tsz Wai Ava

Lack of reply.

Expected to have compliment snack and didn’t

Friends_and_family Family

8/10

Excellent

23 Dec 2024

Juan

Saigon ❣️

Great price and location
I have stayed here twice due to these reasons

Business

10/10

Exceptional

20 Dec 2024

Kim

I felt so well taken care of during my stay. The staff were always smiling and ready to help. The little touches in the room and lobby made the experience truly special. Highly recommend this hotel!

Leisure Self

10/10

Exceptional

17 Dec 2024

jane

Great place to stay good value for money

Leisure Family

10/10

Exceptional

16 Dec 2024

Juan

Saigon top location hotel

I've stayed here many times
Always a pleasant stay

Business

4/10

Poor

13 Dec 2024

Andrew

When got in the room there was a used towel in bathroom and sink was filled with dirty water, however it is a great location

Leisure Friends

6/10

Pleasant

10 Dec 2024

Gina

Good location. Do take a look at bathroom shower maintenance.

Leisure Partner

2/10

Poor

08 Dec 2024

Verified traveler

Hotel Room Unfit for Stay

Bug was found on the bed. A layer of dust was observed on the bed frame, and I had to wipe it with wet wipes. The bedsheet was crumped. The room was poorly maintained with leakage in the toilet/bathroom. Burn marks of cigarettes were observed on the side table camouflaged with a telephone while this hotel was supposed to be smoking free. In short, what is shown in the picture will not be what you are going to get. Condition was not fit for stay and not in accordance with the requirements specified prior to the point of purchase/ booking of hotel accommodation.

When I sought refund through Hotels.com, I was denied a refund. Based on Hotels.com, the Property Manager had refused a refund despite that we did not stay and left the hotel soon after observing the unpleasant condition.

Although The Noble Swan Saigon Hotel's receptionist had verbally agreed to this cancellation and gave a note to confirm that we did not stay in, the refund was unsuccessful according to Hotels.com. Document was shared with Hotels.com for follow up.

Partner

8/10

Excellent

04 Dec 2024

Donald

Ok

2/10

Poor

04 Dec 2024

Jenny

This is a scam. Arrived at the hotel and was told the aircon is not working so we can't stay at the hotel. They took us to another hotel close by that is extremely dirty and filthy. We couldn't get our money back and was stuck staying there as it was 2am when we arrived.

Leisure Partner

10/10

Exceptional

02 Dec 2024

Anna Marie

receptionist are very accommodating
very close to everything
walkable to all shops and dining options

Leisure Family_with_children

6/10

Pleasant

01 Dec 2024

Teck Ann

Well located.

Leisure Family

10/10

Exceptional

28 Nov 2024

Kim

What impressed me most was how everything worked perfectly. The air conditioning was quiet, the water pressure was great, and even the curtains blocked out the light completely. It’s the small details that made a big difference.

Leisure Self

8/10

Excellent

27 Nov 2024

William

Good location & close to market. Room didn’t have a window and the lift next to the room was very loud.

Leisure Friends

6/10

Pleasant

27 Nov 2024

Cindy

Great location to the market! The hotel itself had comfortable beds! The property condition could use a few updates, but everything worked. I would stay there again.

Leisure Family

10/10

Exceptional

25 Nov 2024

Kim

The hotel was spotless, and the facilities were in perfect condition. It’s clear they prioritize cleanliness and upkeep.

Leisure Family

8/10

Excellent

25 Nov 2024

Hach

Convenient

Leisure

10/10

Exceptional

18 Nov 2024

Kim

This hotel has a unique charm! The decor is modern yet cozy, and the lighting creates a welcoming ambiance. The thoughtful design of the reception area and guest rooms really stood out.

Business Self

10/10

Exceptional

15 Nov 2024

RM

Inner city hotel

Very central surrounded by food places and markets good short stay place. Staff very friendly and helpful

Self

10/10

Exceptional

04 Nov 2024

Kim

Loved the attention to detail in the lobby! Great lighting and artwork that added a touch of elegance.

Business_and_leisure Partner

10/10

Exceptional

03 Nov 2024

Kim

Everything was absolutely spotless, from the lobby to the room to the rooftop terrace.
Instant check-in magic! Loved the efficient service!

Business_and_leisure Friends

10/10

Exceptional

01 Nov 2024

Kim

🌟I'm a bit of a clean freak, but this hotel exceeded my expectations. Sparkling everywhere.
🌟Fast check-in and warm smiles.
🌟Wonderful atmosphere with well-kept rooms and common areas.

Business_and_leisure Friends

10/10

Exceptional

01 Nov 2024

Verified traveler

Coming back again

Did thr job I needed. TV worked too on thr night I had to stay in. Good location

Friends_and_family Friends

2/10

Poor

28 Oct 2024

Nevada

Booked three nights, could only stay one night as being in the room made my sister and I very ill. Black mold visibly on the wall and smelled of mildew and just overall dirty. Asked to be switch rooms, couldn't as they were full. Politely requested a refund as we couldn’t stay, they said no and were not friendly nor accommodating. Don’t book through EXPEDIA or with THE NOBLE SWAN SAIGON you will be disappointed and it could damage your health.

10/10

Exceptional

09 Oct 2024

Gene

Very reasonable accommodation. Front desk were very helpful

Leisure Friends

10/10

Exceptional

09 Oct 2024

Brendan

It was the perfect location. Close to the market and situated in District 1.

10/10

Exceptional

09 Oct 2024

Hiang Swee

Easy for travellers

Leisure Partner

8/10

Excellent

16 Sep 2024

Richard

Great location, helpful staff.

Leisure Self

10/10

Exceptional

01 Sep 2024

Addison

Great stay!

Leisure Partner

6/10

Pleasant

30 Aug 2024

Alan

Cheap and cheerful

You pay for what you get. Location is fantastic. We had a room that has a window into a corridor. Room was a decent size and pretty clean. Wish we had paid the extra few pounds for a room with a view. Cheap and cheerful.

Friends_and_family Friends

10/10

Exceptional

25 Aug 2024

BRUCE

Noble swan is very affordable. good location to district1. Very clean room. Good air conditioning. Room is as cool or warm to your preference. Also very quiet. Front desk staff very helpful. Some very good small restaurants just across the street. QUAN BUI-TUNGS- TERRAVIVA PIZZA- PIZZA 4P NEARBY. Definitely consider NOBLE SWAN for your HCMC visit.

Leisure Self

10/10

Exceptional

23 Aug 2024

Huy

Good location, stayed there multiple times when I’m in Saigon. Easy to walk, small parking spot right in front if you have motorbike.

Leisure Family

8/10

Excellent

23 Aug 2024

on loi Debbie

I was very lucky to have a big room, it's very spacious , housekeeper coms every day, lots of restaurants nearby. Receptionist Ly is very helpful and nice.

Leisure Partner

10/10

Exceptional

23 Aug 2024

Chui

Great location, nice receptionist Ly, she is very helpful and speaks English. Lots of restaurants and body massage nearby ,plus New World Hotel casino is only 3 mins walking distance. But there's no live dealers, only electronic games.

Leisure Partner

10/10

Exceptional

23 Aug 2024

AZAEL

Just to begin that gratefulness it will go to the staff at the reception. She was just the most supportive and helpful person! Can not be more thankful about her guidance

The property it is just perfect to walk and explore the areas

Leisure Family

8/10

Excellent

09 Aug 2024

Alena

Room is simple but does the job, really good location in the middle of district 1

6/10

Pleasant

28 Jul 2024

Chieko

Quiet, bed was clean and very comfortable but room smelled fusty. Couch was stained. It was ok for one night. Front desk was kind and welcoming.

Leisure Family

8/10

Excellent

27 Jul 2024

Ji-Min

Super close to the Ben Thanh Market. The room was overall clean, and the AC works really well. One thing is that the sound proofing is terrible, we could hear kids screaming from other floors

Leisure Partner

6/10

Pleasant

27 Jul 2024

Sang Wook

Easy walking distance to all the attractions

Leisure Self

8/10

Excellent

26 Jul 2024

Miles

This was a nice place. A long walk to two of the main tourist streets, but doable. We stayed a few nights and it was quiet at night.

Leisure Family

2/10

Poor

23 Jul 2024

Xuan

I never come back this hotel again in my life. This is first time in my life, terrible dirty unsafe no AC my kitten say look like in the jail. I am unhappy. I wish I can get my naughty back. It’s not worth that. I don’t recommend nobody come here.

Business_and_leisure Family

10/10

Exceptional

16 Jul 2024

Hai

It’s excellent stay and friendly staff

8/10

Excellent

08 Jul 2024

Thu Thi Kim

Clean, staff is very nice, place is convenient for shoping, food

Leisure Family