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Marsden Viaduct Hotel

Auckland · New Zealand

Viaduct Harbour Avenue, 21 5View location

8.2/10Excellent509 Reviews
Cleanliness8.8/108.8
Service8.2/108.2
Comfort8.4/108.4
Condition8.2/108.2
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Marsden Viaduct Hotel

Nestled in the heart of Auckland's vibrant waterfront district, Marsden Viaduct Hotel offers a truly luxurious experience for travelers.

Immerse yourself in the bustling atmosphere of nearby Wynyard Quarter and Viaduct Harbour's exquisite restaurants and bars, or take a leisurely stroll to explore the city's most iconic landmarks, including Commercial Bay.

Our well-appointed guest rooms are designed with your comfort in mind, featuring an abundance of natural light and plush furnishings that emanates timeless elegance.

Read more about this hotelShow less

You'll be centrally located in Auckland with a stay at Marsden Viaduct Hotel, within a 15-minute walk of Sky Tower and Auckland Ferry Terminal. This luxury hotel is 1.2 mi (2 km) from Spark Arena and 1.5 mi (2.4 km) from Auckland Domain.

Make yourself at home in one of the 80 guestrooms featuring DVD players and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Digital programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected.

Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Featured amenities include limo/town car service, express check-out, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 10:00 AM
Minimum check-in age 21

Hotel policies

Beach nearby On bay No elevators By ocean Events/parties not allowed Guests will receive an email with special check-in instructions LGBTQIA+ friendly Guest will receive an email before arrival 24 hours Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: NZD 250 per accommodation, per stay
    • Breakage deposit: NZD 250 per stay
    • A damage deposit of NZD 250 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Onsite parties or group events are strictly prohibited
    • Long-term renters welcome
    • This property uses a grey water recycling system and eco-friendly cleaning products
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    21
  • Optional fees
    • Fee for continental breakfast: approximately NZD 19 to 52 for adults, and NZD 19 to 52 for children
    • Airport shuttle fee: NZD 50 per person (one-way)
    • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
    • Covered self parking fee: NZD 45 per night
    • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Crib (infant bed) fee: NZD 20.0 per day
    • Rollaway bed fee: NZD 100.0 per day
    • Pool fee: NZD 25 per day
    • Spa fee: NZD 25 per day
    • Credit card charges are subject to a surcharge of 3.10 percent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Norwegian

    Hindi

    Filipino

    English

    Spanish

Nearby attractions

Victoria Park 0.2 km / 0.1 mi
ASB Waterfront Theatre 0.4 km / 0.3 mi
ANZ Viaduct Events Centre 0.6 km / 0.4 mi
New Zealand Maritime Museum 0.8 km / 0.5 mi
Sky Tower 0.9 km / 0.5 mi
SkyCity Casino 0.9 km / 0.5 mi
Princes Wharf 0.9 km / 0.6 mi
Commercial Bay 0.9 km / 0.6 mi
Queen Street Shopping District 0.9 km / 0.6 mi
Kawakawa Bay 1 km / 0.6 mi
La Cigale Market at Britomart 1 km / 0.6 mi
High Street 1.1 km / 0.7 mi
Auckland Ferry Terminal 1.2 km / 0.7 mi
Aotea Centre 1.2 km / 0.7 mi
Queens Wharf 1.2 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2023
  • Total number of rooms: 79
  • Number of floors (main building): 6
  • Number of floors (annexe): 6
  • Single rooms: 20
  • Twin rooms: 20
  • Junior suites: 2
  • Suites: 6
  • Superior rooms: 20
  • Accessible rooms: 4
  • hotel
  • American ExpressExtra charge
Show 64 more facilities & services
  • MasterCardExtra charge
  • VisaExtra charge
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Entertainment Area
  • Wheelchair-accessible
  • Car parkExtra charge
  • GarageExtra charge
  • Key Collection
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Local and international calls
  • Secure parkingExtra charge
  • Laundry serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • GymExtra charge
  • Luggage room
  • Electric kettle
  • Towels and bed linen
  • Café
  • BarExtra charge
  • Restaurant: 1
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Air conditioning in Restaurant
  • PrinterExtra charge
  • PhotocopierExtra charge
  • Indoor freshwater pool: 25Extra charge
  • Entertainment programme for adults
  • SaunaExtra charge
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Spa centreExtra charge
  • Breakfast
  • À la carte lunchExtra charge
  • À la carte dinnerExtra charge
  • Breakfast and dinnerExtra charge
  • Vegetarian mealExtra charge
  • Vegan mealExtra charge
  • LGTBIQ friendly
  • Deposit on arrival
  • Early Check-inExtra charge
  • Early departureExtra charge
  • Identification card at arrivalExtra charge
  • No hen/stag or any other parties allowed
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 21
  • Single-Use Plastic FreeExtra charge
  • Cash Free
  • FitnessExtra charge
  • Wyndham - Count on us
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Marsden Viaduct Hotel

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE MARINA VIEWDOUBLE • DELUXE MARINA VIEWDBL.DX-MV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE MARINA VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Marsden Viaduct Hotel

    DOUBLE DELUXE MARINA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE MARINA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-MV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Marsden Viaduct Hotel

    JUNIOR SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Marsden Viaduct Hotel

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Marsden Viaduct Hotel

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Marsden Viaduct Hotel

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Marsden Viaduct Hotel

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE WITH VIEWSSTUDIO • DELUXE WITH VIEWSSTU.DX-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Marsden Viaduct Hotel

    STUDIO DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Marsden Viaduct Hotel

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Marsden Viaduct Hotel

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Marsden Viaduct Hotel

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Marsden Viaduct Hotel

8.2
Excellent
509 Reviews
Cleanliness
8.8 /10
Service
8.2 /10
Comfort
8.4 /10
Condition
8.2 /10
Amenities
8.2 /10
100 reviews shown
6/10
Pleasant
25 Jan 2026
James
Hotel room was overall good. Strange setup of a different hotel inside the larger Sofitel hotel.

What was not good is that the Sofitel pool and gym are NOT accessible to guests of the Marsden. Apparently, this used to be the case, but no longer, and the Marsden has not updated their information.

The listing is not correct, and the hotel staff were less than helpful when this was raised - “we are not responsible for the listing on Hotels.com” was the reply.

The location is great, and there is lots to do in the area, but the fact the listing is not correct - we specifically booked it for the pool and gym facilities as well as location - was a disappointment.
Friends_and_family Family
10/10
Exceptional
07 Jan 2026
Jared
Great Location
6/10
Pleasant
07 Jan 2026
Terry
The room was spacious and clean.Had to take our bags to the room.No facecloths,tea towels,broken ironing board and the two irons supplied both leaked water..Room not serviced ran out of toilet paper ,tea and milk on first day!!!.View from room 421 was very pleasant.Outside surrounding very pleasant for walking and good restaurants all close by.
Cheers,Terry
Leisure Partner
8/10
Excellent
05 Jan 2026
Scott
Room was spotless, check in was a little odd
Leisure Partner
2/10
Poor
04 Jan 2026
Stephen P
Check in was a nightmare, staff lied about confirmed check in time. Room was in need of maintenance, staff were unresponsive, there was little to no cleaning service, room not cleaned or bed made for our 4 night stay.
The hotel is closing in 3 weeks and it is clear the staff have already left or are not interested in delivering service.
Partner
10/10
Exceptional
04 Jan 2026
Shane
Room was beautiful and the staff were lovely.
Partner
6/10
Pleasant
01 Jan 2026
Loretta
There is no service provided … no phone in the room to connect the reception . The toilet got running water all night long …. No aircon provided to the room , it got so hot during the night ( no wonder they provided a tower fan in the room)….and mini fridge is warm . No any condiments ( lotions tooth brush etc) , try to check out at 7:45 am , no one in the reception only a note on the door asked to leave the room card inside of the room …. Then I have to go all the way back to the room again …… really wasted time when you in a rush ….
10/10
Exceptional
31 Dec 2025
WASA
Yes the Front Desk Staff were very Professional and Helpful
2/10
Poor
31 Dec 2025
Jaco
Difficult to find.


Tv did nor work.shower was very low and could not be adjusted. Big difference between the service with Sofitel customers and Marsden.
10/10
Exceptional
31 Dec 2025
Robert E
Location and view fantastic for NYE fireworks
Self
8/10
Excellent
29 Dec 2025
Rachel
Friendly staff, easy access for getting around Auckland
Leisure
8/10
Excellent
28 Dec 2025
Philip
Yes
Partner
10/10
Exceptional
28 Dec 2025
Avinesh
Nice
Business Self
10/10
Exceptional
27 Dec 2025
Nancy
Corner room was terrific for the price. Great view of the marina and the sky deck all lit up in red for the holidays.Convenient location to all events going on. Walking distance no need for a car
Partner
8/10
Excellent
25 Dec 2025
Lori
Room was great value for money, clean and great location, check in was easy. Could have been 5 star but for a few little things, the internet to the TV was intermittent which was annoying. The roller blinds were broken, and the curtains did not go to the floor meaning sun woke us up way too early but great for what we paid.
Leisure Family
10/10
Exceptional
24 Dec 2025
PETER

Great stay
6/10
Pleasant
19 Dec 2025
Tony
The hotel is simply not up to scratch. One of the rooms booked the air conditioning didn’t work. The replacement rooms fridge was not able to be used, since you couldn’t close the door due to ice.

Ironically at time of checkin, we were told that a maintenance bond was required if we broke anything - what a joke.


Also, I had to engage in a discussion when I asked for two keys. Eventually we were provided with two keys, which is standard across the industry.


In short there are better hotels in the area.
Friends_and_family Family
8/10
Excellent
15 Dec 2025
Jennifer
The window needed a clean as the top rim of toilet
Partner
4/10
Poor
13 Dec 2025
Mariano Rafael
Room, amenities and staff
Leisure Partner
6/10
Pleasant
13 Dec 2025
James
Booked this as wanted a place near the water and saw a pool in the booking. I got there to find pool is not part of the hotel. I booked it due to having a pool. Plus the room was so hot I sweat and told them to check aircon. I was going to a wedding and was so hot in my room made it difficult to get ready without sweating. One good thing is the view was nice and the room setup was great and bathroom spacious.
Self
10/10
Exceptional
10 Dec 2025
Zidane
Nice view of the marina and comfy room
Leisure Partner
8/10
Excellent
08 Dec 2025
Glen
Friendly Staff
Business_and_leisure Self
6/10
Pleasant
07 Dec 2025
Gayla
The system of calling and a staff member comes to get you in clunky and not very efficient.
Self
10/10
Exceptional
05 Dec 2025
David
Great room, quiet and spacious
Business Self
10/10
Exceptional
01 Dec 2025
Crispin
.
10/10
Exceptional
01 Dec 2025
Cindi
The room was very nice and the staff was great. The room was large and the bathtub was a wonderful soaking tub. Important thing to know though...you have to call the hotel when you arrive the first time and have them come let you up the elevator. Once you check in, access to the elevator is easy.
Leisure Partner
4/10
Poor
30 Nov 2025
BHAAVAN
The room was nice & big but a little dated. The main issue was that our did not get serviced once & we stayed there for 3 nights. Our coffee pods ran out after a day so we called the reception to get it restocked & that never happened.
Leisure Partner
10/10
Exceptional
23 Nov 2025
Kayla
Kind, helpful staff. Room was lovely and the bed was so comfortable!
Leisure Friends
6/10
Pleasant
21 Nov 2025
Anne
This hotel did not live up to its billing. It is within another hotel, which was confusing, and our room felt like a corner cell rather than a comfortable room in a higher-priced accommodation.
Partner
10/10
Exceptional
18 Nov 2025
Anthony
A
4/10
Poor
14 Nov 2025
Dominique
The cleanliness of this hotel needs a lot of work.
Business
6/10
Pleasant
13 Nov 2025
Ben
Room is tired and shower floods. Getting to reception is a bit annoying
8/10
Excellent
11 Nov 2025
Timothy
Large room, clean, great location
Business_and_leisure Self
8/10
Excellent
11 Nov 2025
Ashika
Good customer service. Large room and bathroom, great location. Just hard to find reception.
Friends_and_family Friends
8/10
Excellent
11 Nov 2025
Sharon
Nice location
10/10
Exceptional
09 Nov 2025
Tracey
Great room, awesome location
Leisure Partner
10/10
Exceptional
09 Nov 2025
Tony
Checking in is a bit of a faff. Parking instructions not ant anll clear despite email correspondence beforehand.
Otherwise excellent.
Partner
8/10
Excellent
02 Nov 2025
Tracey
Marsden offers plush rooms at great rates. It was challenging to find (as it is within the Sofitel Hotel with no signage) but once there, we enjoyed the spacious room, comfortable bed and fantastic location.
Leisure Partner
10/10
Exceptional
31 Oct 2025
Linda
Room was clean and very nice. Location of hotel was great right by the harbor and convenient for walking to all kinds of dining and shopping
Leisure Partner
10/10
Exceptional
27 Oct 2025
Linda
Hotel was very nice and in a great location
Leisure Partner
6/10
Pleasant
25 Oct 2025
Xiong
Didn’t know that hotel only has very limited parking space; otherwise I would rather go somewhere else: never happened to me around the world traveling before.
Leisure Partner
10/10
Exceptional
23 Oct 2025
Chris
Excellent stay for 2 weeks
Business Self
6/10
Pleasant
22 Oct 2025
Linda
The bed was comfortable and the tea was nice, and the check-in staff were friendly (although we had to wait quite a while to be met and escorted to the check-in desk which was not on the ground floor). Otherwise, pretty average really. All taps were really bad, very difficult (stiff or seized) to turn on and off. The shower hand set was broken, the TV was extremely slow to get anything and although the instructions said you could watch terrestrial TV, that was not an option.
We tried to get a drink in the bar downstairs and even though there were people sitting in the bar, the waitress would not let us in, saying they were closed. This was at 10.30pm, i.e. not late. (Just in case you're wondering, we are presentable 65 year-olds, and were not inebriated.)
Partner
10/10
Exceptional
20 Oct 2025
Ernest JOHN
Big selection of drinks available at the bar. View over the viaduct from room was good.
Partner
8/10
Excellent
19 Oct 2025
Simon
H
Business
4/10
Poor
18 Oct 2025
Deb
The bed was very comfortable
The taps were terrible to use
No Robes, face cloth or bathroom extras
No housekeeping
Leisure Family
8/10
Excellent
17 Oct 2025
luz maria
Bed and room was cleaned, just bathtub wasn’t very clean and toilet keep running trough the night. Maybe pipe problems.
I know was a eco-friendly hotel but would have be nice to have a rope.

Staff was fantastic.
Self
6/10
Pleasant
15 Oct 2025
Barbara
The view from the room was amazing, but one window blind was missing, one did not roll up, the aircon did not work. The host was amazing though. Good price for locality and view, but don’t expect excellent.
Leisure Partner
6/10
Pleasant
13 Oct 2025
Jacqueline
The linen and towels in our room were stained, and the towels were threadbare. The wallpaper was pealing in the bathroom and the tiles in the shower were cracked. My husband tried to iron his shirt: the ironing board was missing a spring and wouldn’t stay upright. The room was stuffy, no matter how high we turned up the cooling it was not comfortable. The only feature to recommend is how close it is the harbour; it was very convenient to get to the ferry and to Sky Tower.
Leisure Partner
8/10
Excellent
10 Oct 2025
tracy
We enjoyed our stay very much. The facilities, spa, pool and sauna were lovely, very clean and well facilitated. A good location by the harbour.
Leisure Partner
6/10
Pleasant
06 Oct 2025
Sara
Great position.
Business Self
10/10
Exceptional
04 Oct 2025
Belinda
Impressed with the rate, quality and location.
Leisure Friends
10/10
Exceptional
25 Sep 2025
Mark
Great location, large room's unfortunately you have to pay extra for pool and sauna and the gym, it belongs to another hotel in the building.
Leisure Family
8/10
Excellent
22 Sep 2025
David
Great hotel, good value for your dollar
Business Self
2/10
Poor
20 Sep 2025
Emma
Bathroom was not clean on arrival (told reception on day 1 and no one cleaned bathroom .mould in shower ,dirty mirror ,hair in bath and shower
No signage of where hotel was
Broken phone
Broken shower faucet (told receptionist and it was still not fixed )


Business Self
8/10
Excellent
18 Sep 2025
Anthony
Good all around
Leisure Friends
8/10
Excellent
10 Sep 2025
David
Rooms were comfortable and hotel very convenient and around lovely harbour walks and plenty of places to eat
Leisure Partner
8/10
Excellent
06 Sep 2025
Matt
You need more staff
8/10
Excellent
04 Sep 2025
Wenhua
Large beautiful room. Couldn't open the blinds as outside there are other rooms looking at my room from all directions. However, the price reflects this. Excellent value for money and great for business travellers.
Self
4/10
Poor
25 Aug 2025
Verified traveler
None of the membership deals were applicable. Room was available but the woman didn't allow early check in. The check in process was pretty crap too. Having to ring a number to then have someone come and get you seemed very odd. No exclusivity about it. This shouldve been mentioned upfront rather than a hidden process after paying for it. The glass windows were filthy. The rubbish bins had milk stains on them. The bathroom floors were so gross.
10/10
Exceptional
24 Aug 2025
Nicola
Nice property bit strange having to go to the 3rd floor to check in
It states on Expedia that there is pool facilities which is why I booked. The day before I received a welcome letter saying you have to pay $25 for pool access that should have been on Expedia warning us
Leisure Friends
8/10
Excellent
23 Aug 2025
christine
The hotel is comfortable and the front desk is friendly.
The problem was I booked a handicap accessible room and I had to walk a very long way to get to the room.
Amenities were minimal but the room was super clean and comfy
Leisure Self
10/10
Exceptional
22 Aug 2025
Leesah
Service at check-in for me (as a regular) is always exceptional and fast, which I really appreciate. Thanks Marsden Viaduct team.
Business Self
10/10
Exceptional
20 Aug 2025
Di
Lovely
10/10
Exceptional
20 Aug 2025
Hazel
Great location, quiet close to eateries etc definitely stay again
Leisure Family
10/10
Exceptional
14 Aug 2025
Ruth

Nice place to stay

Excellent location in the city, a little hard to find
Partner
4/10
Poor
12 Aug 2025
Shayna
Definitely needed more staff for check in and checkout, there was
10/10
Exceptional
10 Aug 2025
savannah-eve

Great for the price, nice position

Lovely staff, very helpful welcoming staff member in arrival.. Room was gteat view was nice. Overall a great stay.
Partner
10/10
Exceptional
09 Aug 2025
Henry
I felt like I was wealthy, staying in a place for the rich but for less then it would have cost me at a motel. I had a lovely room, a balcony, a bath, a comfortable bed and a view of the sky tower. What more could you want from a hotel. Would stay again and will recommend it to others.
Business Self
2/10
Poor
01 Aug 2025
Mary
We didn’t like that the hotel customer services was so bad.

We had to wait along time to get in and out of the car park

Also no one did room service for us even when we put the note on our bed as they requested. Second night we came home to no body wash, no clean towels and no bed done. It’s simple thing we expect the hotel to do that’s what we pay for.

Also upon checkout we asked for a trolley so I could move our stuff out. They said they will bring it up for me but nothing came. I had to manually go from level 4 make 5 trips to my car and do it.

Business
4/10
Poor
31 Jul 2025
Dayle
The room was good and the service was good. But the TV didnt really work and paying $45 for parking then having to ring reception anytime I needed to enter or exit the carpark was ridiculous
Leisure Partner
10/10
Exceptional
29 Jul 2025
Carolyn
Located inside the Sofitel, this hotel is like having all the extras without the price.
Business
6/10
Pleasant
18 Jul 2025
Verified traveler

Sad experance for a Hotel of this star rating

I say at this hotel regulary for business trips, the last two occasions the A/C system is not working and a fan is provided. On this trip there was no room service until the third day, this is including your bathroom towels being changed. This is not what is expected in a quality hotel of 4 star.
Business
10/10
Exceptional
16 Jul 2025
Raymond
Great hotel on the Main Street and excellent facilities
10/10
Exceptional
14 Jul 2025
Julian
Great location with ample choices of restaurants!!
Leisure Partner
10/10
Exceptional
09 Jul 2025
Gerald
Great location, the area is loaded with dinning options.
10/10
Exceptional
09 Jul 2025
David
Great place to stay, well priced and many dining options
Business Self
6/10
Pleasant
06 Jul 2025
chris
The advert about utilities does not tell you you have to pay per day to use them. The air conditioner did not work making the room hot.
Leisure Partner
2/10
Poor
05 Jul 2025
Warren
Complicated check in, room was average, but not bad for price, to come and go from on site parking, you have to summoned staff
8/10
Excellent
03 Jul 2025
Jeremy
Great customer service and room, however it was not clear in the description of the property the sauna was an optional extra. This was clear for the spa
Business Self
10/10
Exceptional
30 Jun 2025
John
Good property .Vakue plus
4/10
Poor
28 Jun 2025
Paul
Despite instructions to the contrary, rooms were not serviced. No tea towel and no plug in the sink.
Leisure Partner
10/10
Exceptional
28 Jun 2025
Sherry Ann
Needs a bigger street sign outside the building.
We need to go around the block twice as there is no sign where is marsden hotel.
8/10
Excellent
26 Jun 2025
Moana
Hotel is really nice. Room was beautiful. The reception is really awkward you have to wait for someone to come and get you from downstairs. We waited for 20minutes before someone from the sofitel hotel scanned us up to the reception because they took too long and then we had to wait outside the reception for them to come. The tv was in a awkward spot not infront of the couch or the bed so had to turn the cabinet around. The toilet flush was really weak had to flush a few times just to flush a little toilet paper down. The location is really good close to a countdown, night market on Friday night and princess wharf. But keep in mind on the weekends most of the shops and cafes are closed in the weekends that are closest to the hotel. But other then those little hiccups everything was really great with our staycation.
Leisure Partner
10/10
Exceptional
25 Jun 2025
Brian
Great location and room. Highly recommended.
8/10
Excellent
25 Jun 2025
Hani
Great location
Business
6/10
Pleasant
25 Jun 2025
Aayush
Charging extra upon arrival, no amenities
Leisure Family
8/10
Excellent
23 Jun 2025
Megan
Huge room, lovely bath tub as well as a great shower. Only downsides were having to contact them when we arrived as you can’t get to reception independently and our room had a floor aircon/fan which we had to turn off at night as too loud and bright.
Leisure Family
8/10
Excellent
22 Jun 2025
Darach
Room was lovely and big. Two stage check in through Sofitel is not too onerous.

Need to consider bag hold options at check out as Sofitel won't.
Business Self
8/10
Excellent
12 Jun 2025
Garth
airconditioning wasntthe best
Business
10/10
Exceptional
08 Jun 2025
Mahesh
Great location & view
Leisure Friends
6/10
Pleasant
04 Jun 2025
Emma
It's a very peculiar arrangement Looks like the Marsden Hotel is several floors leased from the much pricier Sofitel with some reprogramming of the elevators to create exclusion from each hotel
The reception is a temporary use of a guest room on the 3rd floor with no free access . You need to phone from the Sofitel for someone to come down and get you - Odd.
Access to, exit from and entry into the Parking area is only possible with a staff member - Inconvenient.
Room was new, clean and generous. Location is great. Staff are thin on the ground, but earnestly trying their best. Some odd arrangements.
Leisure Partner
6/10
Pleasant
02 Jun 2025
J
Had to wait 10 minutes to be collected to go to reception for check in. Found out later the advertised pool was under maintenance and could pay $25 per person for day for use of another pool
Partner
2/10
Poor
27 May 2025
eliot
check-in had me waiting 20mins. for someone to come from Level 3 to Level 2 to greet me and check me in. she then was going to refuse me because i had a Gui
Self
10/10
Exceptional
26 May 2025
Joeven
Spacious, clean, value for money, accessible

Would have been nice if there are disposable jandals or at least mention that there are no jandals provided
10/10
Exceptional
25 May 2025
Caroline
Excellent location and beautiful, spacious rooms.
10/10
Exceptional
22 May 2025
Scott
Great location, nice hotel room. Helpful staff.
Leisure Partner
10/10
Exceptional
21 May 2025
Simon
Excellent value and great service from the staff. Very good room. Pool is really good just a short walk down the street. The hotel within another hotel thing is a bit odd but wasn't an issue at all.
8/10
Excellent
19 May 2025
sofrana
Reception os not easy to access. Checking in is impossible
6/10
Pleasant
18 May 2025
Pania
It was clean and tidy, basic.

No room service, pool indoor was extra cost.
Leisure Partner

Location & surroundings

Marsden Viaduct Hotel
Viaduct Harbour Avenue, 21 5, Auckland, New Zealand

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Marsden Viaduct Hotel

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