Name: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland, NZ

8/10

Excellent

25 Jul 2026

Neslihan

The hotel is well located. However the checkout time of 11.o0 far too early. The TV is located diagonally to the seaties and to the bed as well. You need to stand in front of the table to watch directly. Having said that the staff is very helpful and customer focussed.

10/10

Exceptional

25 Jul 2026

Shehnaz

Venice manager was very courteous and
Helpful. Maneet the Conceirge manager was also very helpful. My experience at this property was very good. The breakfast was good too. Manju was very nice and helpful too.

6/10

Pleasant

20 Jul 2026

Paul

Beautiful hotel but we're let down on the night as the all blacks were playing however their whole

8/10

Excellent

10 Jul 2026

Christian Kenn

Room carpet needs cleaning to maintain the high standard of the hotel. From our room, the bathtub needs fixing especially when draining out the water. Cusions in our bedroom looks like it needs a good wash already. We paid a full breakfast buffet and it didn’t meet our expections from our previous Sofitel hotel breakfast buffet in other country. Over all, we had a good experience as a family.

Family_with_children

4/10

Poor

28 Jun 2026

Joanna

The hotel is beautiful but the road noise of trucks in the night woke us up both nights.

10/10

Exceptional

19 Jun 2026

yuan

Great pool facility

Partner

8/10

Excellent

08 Jun 2026

Ronald

Situated in downtown area near restaurants and harbour amenities

Partner

10/10

Exceptional

28 May 2026

Michael

Super nice location in water. Beautiful location to walk and explore

Friends

8/10

Excellent

23 May 2026

Casey

Clean room, nice location. We did have issues with the TV in our room which resulted in us not being able to use it.

Partner

4/10

Poor

03 May 2026

Simon

The sparkle and glitz that once was has been reduced to staff who don’t seem to care. Have no interest in whether you enjoy your stay or not. No interest in creating an experience or going the extra mile. Very standard. Dusty edges and ledges. Lacks finesse. If you want feel
5 star - stay somewhere else. Rain shower was lovely.

Partner

10/10

Exceptional

27 Apr 2026

Juthika

Our room was comfortable however We found a cockroach in our room.

The staff were kind, considerate and friendly, Careem at concierge and Billy who checked us in.

The breakfast experience was not that great. The staff seemed disorganised and overwhelmed, especially Juliette.
The quality of the food was excellent as usual, however the coffee making could be improved - our coffee was bitter.

Partner

8/10

Excellent

21 Apr 2026

Alison

Stayed in the Wellington Sofitel and found the staff there much friendlier. However, the staff at the Auckland hotel were adequate! Just not as friendly.

Partner

10/10

Exceptional

20 Apr 2026

Robert

An upmarket hotel, the room was very well equipped and comfortable. The staff were very helpful.

Partner

8/10

Excellent

18 Apr 2026

Jo

Lovely hotel. Nice location. Bar was lacking atmosphere and a few little quirks in the room, such as the placement.

Partner

10/10

Exceptional

18 Apr 2026

Lori

Very comfortable accommodation. Excellent staff and well maintained property in a wonderful location.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Gretchen

Beautiful hotel, perfect location away from the crowds yet accessible to everything. Rooms are comfortable, solid amenities. I’d definitely stay here again.

Friends

10/10

Exceptional

12 Apr 2026

Russell

Great breakfast need more pastries

Partner

10/10

Exceptional

06 Apr 2026

Aniwaniwa Rosie

Great location to get aboit the city with friendly sraff and beautiful rooms . Very smooth elevator ride also, this has been a worry if mine as so many are small and jerky in the movement.

Partner

10/10

Exceptional

05 Apr 2026

thomas

Great app

8/10

Excellent

26 Mar 2026

john

Great location and nice rooms.

Partner

8/10

Excellent

05 Mar 2026

Harrison

Thought the Hotel was very nice.
The customer service and concierge were outstanding. I did not use the pool.
Thought the breakfast was lacking. It’s a buffet but has no eggs prepared. You have to order eggs as part of a more expensive breakfast. The problem comes when you’re in a hurry to catch an early tour or transport and you don’t have time for à la carte.

Family

10/10

Exceptional

26 Feb 2026

Leo

Sofitel Aukland Viaduct is in a great location for experiencing the harbor life of Aukland. The staff is awesome, especially in the welcome lounge, which is quite a different experience than a typical standing desk. The room was cleaned regularly including more than expected and the supplies of coffee and tea was superb.

Family

10/10

Exceptional

22 Feb 2026

FEDERICO

Great hotel, location, rooms. 💯

Partner

10/10

Exceptional

22 Feb 2026

Anette

Great room

Partner

10/10

Exceptional

21 Feb 2026

Ambrose

Room was excellent and Lucas was a big help.

10/10

Exceptional

21 Feb 2026

BENJAMIN

service and location

Partner

10/10

Exceptional

21 Feb 2026

michael

Well equipped room

Partner

4/10

Poor

10 Feb 2026

ROBERT

The AC and TV were not working. Was moved to new where AC worked too good. AC didn’t have a thermostat so no way to set a temperature. The room was spacious and clean and quiet so that was good. The TV was in weird place where you have to stand to watch very bizarre.

Partner

8/10

Excellent

08 Feb 2026

Helen

Would have rated higher but our room was behind the lifts so we couldn’t get WiFi in the room, had to walk around the lift to download mail messages.

Leisure Partner

6/10

Pleasant

31 Jan 2026

LOIS

Room was very nice, but the location was very noisy.
Refrigerator in room needs to be replaced it is very loud. Woke me up a few times.

Business Self

10/10

Exceptional

26 Jan 2026

Dana

The room was immaculate and nicely arranged. I loved the bathrobe… wish I could have bought one to take home!
There was a nice assortment of teas and coffees. The bed was so comfortable with soft luxurious bedding .

Leisure

10/10

Exceptional

11 Jan 2026

Nancy

The hotel was lovely, very clean and modern. The staff were super friendly, and the food gorgeous! It's brilliantly located, within walkable distance to loads!

Leisure Partner

10/10

Exceptional

09 Jan 2026

Loreen

Room was clean and staff was excellent!

Leisure Friends

8/10

Excellent

04 Jan 2026

Ronald

Breakfast was good but expensive. The balcony over looked a bus terminal- very noisy

Leisure Partner

10/10

Exceptional

03 Jan 2026

Heather

Staff was excellent. Room clean great location

Leisure Family

10/10

Exceptional

04 Dec 2025

Allen

Services

Partner

2/10

Poor

30 Nov 2025

Debra

We were not able to stay due to the cancellation of our flight from Hawaii. Even though our vacation was interrupted by this, Sofitel would not make any considerations with regard to our stay. No refund and no date changes. Very disappointing.

10/10

Exceptional

24 Nov 2025

Penny

Loved the stay

10/10

Exceptional

14 Nov 2025

max

Nice hardware Combined with good software

Business Self

10/10

Exceptional

11 Nov 2025

ARTURO

Very nice stay. Thank you

Leisure

10/10

Exceptional

07 Nov 2025

Zidane

Loved the vibe and relaxing atmosphere

Leisure Self

10/10

Exceptional

28 Oct 2025

Chris

Perfect in Viaduct

Business Self

10/10

Exceptional

02 Oct 2025

Chloe

It was a lovely stay and they even made it possible for us to check in early. Thanks everyone

Leisure Partner

10/10

Exceptional

15 Aug 2025

Wayne

Great location and hotel

Business_and_leisure

10/10

Exceptional

31 Jul 2025

Kim

We stayed at Sofitel Viaduct Harbour for 5 nights, and it was nothing short of amazing. From the moment we arrived, the staff made us feel completely at home. What stood out the most was how genuinely kind and friendly they were to my son—they made him feel so special every single day.

Whether it was a warm greeting at the front desk, a thoughtful surprise, or just taking the time to chat with him, their attention made our stay unforgettable. He had such a great time, and it’s all thanks to the wonderful team here.

The hotel itself is beautifully designed and perfectly located for exploring Auckland. The room was spacious, quiet, and clean. We also loved the pool and the calm atmosphere throughout the property.

Thank you, Sofitel, for going above and beyond. We can’t wait to come back!

Leisure Family_with_children

10/10

Exceptional

31 Jul 2025

Kim

We stayed at Sofitel Viaduct Harbour for 5 nights, and it was nothing short of amazing. From the moment we arrived, the staff made us feel completely at home. What stood out the most was how genuinely kind and friendly they were to my son—they made him feel so special every single day.

Whether it was a warm greeting at the front desk, a thoughtful surprise, or just taking the time to chat with him, their attention made our stay unforgettable. He had such a great time, and it’s all thanks to the wonderful team at Sofitel.

The hotel itself is beautifully designed and perfectly located for exploring Auckland. The room was spacious, quiet, and clean. We also loved the pool and the calm atmosphere throughout the property.

Thank you, Sofitel, for going above and beyond. We can’t wait to come back!!

Leisure Family_with_children

6/10

Pleasant

28 Jul 2025

DAVID C

Bed was humpbacked, not a lung but 2 twins pushed tight. First room was next to a bus depot that was incredibly loud. Broken coffee maker. Plugs by bed too low to plug in anything but a thin plug.

Leisure Self

10/10

Exceptional

12 Jul 2025

Sandra

Sofitel Luxury

My hubby and I really enjoyed our stay. We had a luxury room with a balcony which was lovely. The deep soaking bath was also lovely! Nice quiet room and very friendly staff. We look forward to returning again soon.

Partner

8/10

Excellent

10 Jul 2025

Tanya

Friendly staff, clean rooms. Our room was a little dated with peeling wallpaper

Leisure Partner

10/10

Exceptional

10 Jul 2025

Fraser

Excellent staff and excellent property.

10/10

Exceptional

06 Jul 2025

Fady

The service was amazing, staff are all friendly. You ask for room service and you get it quickly. Complementary bottle of champagne given to celebrate my wife's birthday. Swimming pool and spa are great. There are saunas in the female and male bathrooms - I wish there was a co-gender sauna room so my wife and I could go together. Apart from that everything was perfect including the breakfast buffet. Thank you team at Sofitel!

Leisure Partner

10/10

Exceptional

15 Jun 2025

Nguyen

Very good ❤️

Business

10/10

Exceptional

08 Jun 2025

Greg

The shower head fell to bits talked to desk staff and they organised a maintenance person to fix it straight away with no problems whatsoever

Leisure Partner

8/10

Excellent

31 May 2025

Putiputi

I arrived late so wasn't surprised when I wasn't greeted at the door but all staff were friendly, accommodating, very \"can-do.\" The Irish porter was lovely. Warm pool and gym impressive. Decor of room lovely.

Business_and_leisure Self

10/10

Exceptional

25 May 2025

Verified traveler

Overall, everything was amazing. Buffet breakfast was delicious and great variety. Spa, pool and sauna were peaceful and felt very private. Only qualm about our room I missed my usual pillow from home, but the bed was comfy enough.
One small disappointment was the drink included in my spa treatment package was forgotten, I was left waiting. But other than that, the spa treatments and overall stay were AMAZING! Reception was very helpful in allowing and organising us to store somethibg in their freezer. Thankyou very much. We’ll definitely choose this hotel again in the future

Partner

8/10

Excellent

04 Apr 2025

DAVID

hotel and location are great ! The hotel air conditioning was broken. suggest you verify that before booking

Partner

2/10

Poor

31 Mar 2025

Toni

This property has been without air conditioning for months. The stay was very uncomfortable as the room was extremely hot. My sister was next door with portable air conditioner. They had no more of those so we got fans and having to keep the doors open all night for air was very noisy in the morning with construction going on. I have stayed at Sofitel for work in the past and always a pleasant experience. This time was a bad experience. No sleep, hot and noisy. When asked at checkout, I gave my complaints. All I got was, “So sorry” the air has been out for months! I was not offered a discount or refund or even a free 2 day stay at another time. Being out of the country, I will likely never stay at a Sofitel again. Very disappointed I was not made aware of the air issue before my arrival or I would have booked somewhere else.

Leisure Family

10/10

Exceptional

09 Mar 2025

Colin

Would be 5 stars if air conditioning had been working

10/10

Exceptional

07 Mar 2025

Bimal Preet

Very nice hotel and good services

8/10

Excellent

18 Feb 2025

Verified traveler

Don't bother with the breakfast

Exceptionally comfy beds and great location. Lovely reception staff. Breakfast, however, was over priced and pretty average. Service at breakfast was not good and i didn't feel welcomed. For $52 I expected fresh avocado, not processed green stuff.

Partner

10/10

Exceptional

22 Jan 2025

Mark

3 Night Stay

Amazing location. Fabulous hotel.

Partner

10/10

Exceptional

07 Jan 2025

matthew

Good location. Good hotel, with windows that open (always a plus). Great breakfast --- euro quality food.

10/10

Exceptional

28 Nov 2024

Marie

Do not hesitate!

Fabulous hotel with impeccable service. Would recommend to anyone!

10/10

Exceptional

24 Nov 2024

Verified traveler

Excellent Value for quality, location, and staff

Great hotel, clean, luxurious, convenient location, and friendly staff.

Partner

10/10

Exceptional

23 Nov 2024

Suzanne

Beautiful hotel with a lovely view. Our room was exceptional

Friends_and_family Family

8/10

Excellent

16 Nov 2024

Anthony

Excellent Hotel with outstanding breakfast dinning.

10/10

Exceptional

15 Nov 2024

max

nice property in the Auckland harbor

Business Self

2/10

Poor

15 Nov 2024

Petula

No nighttime room service, very unhelpful and the hotel is old and tired looking. The cost for a night over inflated for what you get. This is a 3 star hotel at best

Leisure

10/10

Exceptional

04 Nov 2024

Kenneth

Good area with many dining options within walking distance.

Leisure Partner

4/10

Poor

03 Nov 2024

CHERYL

Incompetent staff no where to be seen and rude!

I've stayed in Sofitel before and it was wonderful which is why I've tried to come back many times but it's always booked out which I could imagine why because their customer service used to be amazing before COVID and they always used to go above and beyond before. That was before. Everything has now changed and after the experience I had I doubt I will be coming back. Upon check-in the customer service was rude and unhelpful. I wasn't even told which level anything was on. I wasn't helped with my bags to my room and both people on the desk were ride. No reception area. Plus in room don't work. Bath doesn't drain well, hotel toiletries were not fully stocked, only plugs that worked were by the sofa and one in the bathroom. I could go on and on about how welcome I felt about going here. Not only was it difficult to find staff that were working but everyone was unhelpful and couldn't care less. This is not what I would expect at a 5 star hotel around $400 a night. Completely awful and incompetent staff. The reception area is weird as it's 3 desks that you sit down on the chairs like a travel agency. The tap if you turn the faucet it was coming apart. Awful!!!!!

Self

10/10

Exceptional

30 Oct 2024

June

Fabulous

Leisure Partner

10/10

Exceptional

17 Oct 2024

Margaret

Lovely accommodation. Will stay there again.

Leisure Partner

8/10

Excellent

16 Oct 2024

Susan

My only criticism is that there was some confusion about whether my booking package included breakfast or not. I got different information fron three clerks. Otherwise, all good.

Leisure Partner

10/10

Exceptional

12 Oct 2024

Ian

Very good

8/10

Excellent

06 Oct 2024

Kim

.

Leisure Friends

10/10

Exceptional

17 Sep 2024

Jaki

Excellent

10/10

Exceptional

04 Sep 2024

Jan

We enjoyed the property immensely, with its proximity to the city.

Leisure Partner

6/10

Pleasant

13 Aug 2024

Kieran

The Sofitel is a beautiful property and have amazing staff when they can be found. Few times I tried to reach guest services or reception with no answer. The let downs is the linen on the bed had stains and wasn’t overly clean. The food both in room service and the restaurant was underwhelming and limited. To be honest it was overpriced for what was offered as $52 for a tiny average omelette and a cup of coffee was a bit steep.

10/10

Exceptional

20 Jul 2024

Reece

Beautiful entrance Beautiful for the price highly recommended for a get away for couple nights, had a great time

Leisure Partner

8/10

Excellent

20 Jun 2024

Verified traveler

BE WARNED Is this the Marsden or the Sofitel???

Strangely there were very few other guests around, and after talking to a fellow guest, who happened to be using the spa, he advised me that the Marsden hotel is leased out and yet is under the same roof as the Sofitel. Interesting as when I arrived , the female greeter asked Marsden or Sofitel are you staying at. Didn’t think anything about it, until I became aware that the Marsden is a fraction of the cost yet the rooms are IDENTICAL. I believe the use of the pool and gym for Marsden guests would cost extra, which explains the lack of use of the indoor pool I guess. Speaking of which, it does have some infrastructure issues, like the panel of the starry lighting fixture totally exposed showing not stars on the ceiling but rather unattractive wiring and fluorescent lighting above the pool. Safety issue??
Despite this, hats off go to the concierge named Karim. His service is wasted at the hotel and should be at a more grander hotel. Despite enough Sofitel stays in the past around the world, stay at the Marsden for the same quality at a fraction of the cost

Partner

10/10

Exceptional

17 Jun 2024

Maria

Amazing Hotel!

Unexpectedly amazing! The staff was so friendly and loved their breakfast! Simply Devine!!

Friends_and_family Family

10/10

Exceptional

15 Jun 2024

Jody

Greta staff and lovely property

Leisure Partner

10/10

Exceptional

09 Jun 2024

Zhiqun Brenda

Nice spacious room, good quantity of furnitures, nice decoration. Good front desk service.

Leisure Partner

6/10

Pleasant

15 May 2024

Giulia

This hotel is not cheap, and I could smell cigarette smoke in my room. Was not ideal based on this alone.
Also I was working, so needed early breakfast. I know buffet breakfast in a hotel is not cheap, but I would like options available at 6am. There was only one breakfast option which was full buffet breakfast. So I went out of the hotel for this.

Business Family

2/10

Poor

27 Apr 2024

Suvrat

Ruined my whole experience

They double charged my card, promised to fix it immediately and haven’t done anything. And now I have haggle with them on an international call just for their mistake. Small motels and hotels don’t do this - can’t imagine how bad the processes at Sofitel must be. Ruined my whole experience

Self

6/10

Pleasant

18 Apr 2024

Verified traveler

Not very welcoming for families. When we got off the car the staff even asked if we were in the right hotel. I am pregnant with two kids on a staycation. Many staff won’t say hi unless you’re wearing a suit. The ambience is cold and boring but the facilities are top notch and new.
Bathtub in room is great, amenities smells amazing and they’re Balmain.
Breakfast is lovely too, but being a French hotel expected their croissants to be better.
Service was definitely not what I’ve experienced in five star hotels, but the facilities (indoor pool and indoor jacuzzi!) were great. May be best for couples or business travellers

Friends_and_family Family

10/10

Exceptional

07 Apr 2024

James

Spacious comfortable room.

Leisure Partner

8/10

Excellent

30 Mar 2024

Steve

Checkin was quite slow and the receptionist forgot to give us our key when the room was ready after two reminders. Swimming pool is also quite cold and many other guests said the same. Other than that this is a good hotel serving good food with good staff in the restaurant. Breakfast was also good.

Leisure Family

10/10

Exceptional

29 Mar 2024

Gail

We experienced wonderful hospitality in a beautiful hotel on the water.

Business Partner

8/10

Excellent

25 Mar 2024

Arina

The room was nice and big, with good amenities. However my window faced a bus depot, so didn’t really have much of a view. The staff at the hotel were hit or miss depending who you spoke to.

Leisure Friends

6/10

Pleasant

19 Mar 2024

Joe Dean

Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.

Leisure Partner

6/10

Pleasant

19 Mar 2024

Janet

A so-so property--good location but feels like a mid level change and not like a top flight major city hotel. Breakfast buffet completely ordinary. Again feels like a tour hotel.

Business Self

10/10

Exceptional

13 Mar 2024

RICK

Perfect location near downtown Auckland. Very walkable to the harbor and shopping, highly recommend for all travelers

Leisure Partner

10/10

Exceptional

10 Mar 2024

Jonathan

Very nice hotel in a great location. Room was spacious & breakfast was excellent.

Leisure Partner

6/10

Pleasant

23 Feb 2024

Robert

Just ok, nothing great. We found the staff were no better than average. Not worth the money.

Leisure Partner

8/10

Excellent

19 Feb 2024

john

We have stayed with you many times for business and pleasure and always find this hotel convenient and a quiet place to stay. We always enjoy the food and spa when we visit. Some standards of cleanliness in the general areas have dropped and if flowers are on show they need to be fresh. Otherwise, we had a very enjoyable stay, thank you.

Leisure Partner

10/10

Exceptional

15 Feb 2024

Jamie

Great location right on the waters edge.
Very nice and clean, great service and fantastic breakfast

Business_and_leisure Partner

10/10

Exceptional

13 Feb 2024

Verified traveler

UK travellers

This is a really comfortable hotel with attentive service. Location is fabulous, right by the waterfront. The hotel pool was lovely. Excellent breakfast
Would stay here again.

Partner

2/10

Poor

04 Feb 2024

Brian

First, I should like to say I almost NEVER leave reviews.

HOWEVER...this hotel deserves a scathing assessment.

I have stayed at many Sofitels throughout the world and have always found them to be well-managed and worth the extra expense. That does NOT apply to this hotel.

Good luck finding reception. I literally asked the people in reception where it was! They did not bother to o much as greet us let alone help. Apparently no rewards for Expedia Gold

First room: Perfectly clean but with completely broken AC and about 85 degrees inside. Asked for a new room and were told maintenance would fix it. Checked 2 hours later and they stated they hadn't heard from maintenance, nor checked on room but it was probably fixed. It was not.

Finally asked for a new room. Directed to new room that smelled horrible--like stale cologne, febreeze and carpet cleaner, albeit with working HVAC.

Asked for another room still. FInally after schlepping 4 bags and sundry other items we found a room with functional AC that smells like mildew (actually). Decided after 16 hour flight this would have to do.

At no point was any remedy offered for any of this.

Bottom line: Worst hotel experience I can recall at any higher end stay...and I've stayed in a lot of them. I could NOT have been more disappointed.

Leisure Partner

10/10

Exceptional

14 Jan 2024

Herbert

Personalized reception

Leisure Family