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Palmiers by Fassbind

Lausanne · Switzerland

Rue Du Petit-chêne, 34View location

8.6/10Excellent1,000 Reviews
Cleanliness9.0/109.0
Service8.4/108.4
Comfort8.4/108.4
Condition8.6/108.6
Location9.0/109.0
Neighborhood8.8/108.8
Value7.6/107.6
Amenities8.4/108.4
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  • Most popular

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Palmiers by Fassbind

The Hotel Palmiers offers a tranquil oasis in the heart of Lausanne, just a two-minute walk from the train and metro station. This elegant hotel features both a casual Italian restaurant, 'La Mamma, ' and a renowned Thai fine-dining garden restaurant.

Guest rooms overlook peaceful gardens or quiet courtyards, providing a relaxing retreat ideal for leisure or business. Modern architecture blends seamlessly with lush greenery and a tranquil wellness area. Guests enjoy complimentary use of public transport throughout the Lausanne area, making exploration effortless.

Read more about this hotelShow less

With a stay at Alpha Palmiers by Fassbind, you'll be centrally located in Lausanne, just a 4-minute walk from Esplanade de Montbenon and 7 minutes by foot from Hôtel de Ville. This hotel is 0.8 mi (1.2 km) from Lausanne Historical Museum and 0.8 mi (1.2 km) from MUDAC.

Make yourself at home in one of the 215 individually decorated guestrooms, featuring refrigerators and minibars. Your bed comes with down comforters and premium bedding. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed (no fees)

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: CHF 6.00 per person, per night. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately CHF 22 per person
    • Early check-in fee: CHF 50 (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    French

Nearby attractions

Esplanade de Montbenon 0.4 km / 0.2 mi
Hôtel de Ville 0.6 km / 0.4 mi
MUDAC 0.7 km / 0.5 mi
Lausanne Cathedral 0.8 km / 0.5 mi
Lausanne Historical Museum 0.8 km / 0.5 mi
Musée de la Machine à Écrire 0.8 km / 0.5 mi
Place of Riponne 0.8 km / 0.5 mi
Cave a Jazz Chorus 0.8 km / 0.5 mi
Jardin Botanique Lausanne 1 km / 0.6 mi
Sauvabelin 1.2 km / 0.7 mi
Musée de l’Elysée 1.2 km / 0.8 mi
International Institute for Management Development 1.4 km / 0.8 mi
Ouchy Port 1.4 km / 0.9 mi
Collection de l'Art Brut 1.5 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 78
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Wi-fi
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE GARDEN VIEWSINGLE • GARDEN VIEW • 1 Bedroom • 18 m²SGL.GV
    SINGLE GARDEN VIEWPhoto unavailable3 photos

    Palmiers by Fassbind

    SINGLE GARDEN VIEW

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width, Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.GV

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin GARDEN VIEWDouble or Twin • GARDEN VIEW • 1 Bedroom • 23 m²DBT.GV
    Double or Twin GARDEN VIEWPhoto unavailable4 photos

    Palmiers by Fassbind

    Double or Twin GARDEN VIEW

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.GV

    Room amenities

    • Wi-fi
    • Children share the bed with parents
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Palmiers by Fassbind

8.6
Excellent
1,000 Reviews
Cleanliness
9.0 /10
Service
8.4 /10
Comfort
8.4 /10
Condition
8.6 /10
Location
9.0 /10
Neighborhood
8.8 /10
Value
7.6 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
15 Jun 2026
Diana
Excelente ubicación, habitación amplia y limpia. Personal del lobby muy amable.
Family
8/10
Excellent
16 Apr 2026
Samir
Clean room but bedside lamp not working. Professional and efficient staff but not friendly.
10/10
Exceptional
29 Dec 2025
Nicolas
Excellent
Friends_and_family Family
10/10
Exceptional
27 Sep 2025
Ellen
Clean and fresh hotel. Comfortable and calming rooms
8/10
Excellent
12 Aug 2025
Christopher
Great, comfortable room, cool
8/10
Excellent
11 Aug 2025
Verified traveler
Had a large and clean room , air conditioner worked . However the wifi did not work for 3/5 days I was there - pretty annoying and a pretty basic service for a hotel to have
Self
6/10
Pleasant
10 Jul 2025
Reuben

Sauna always broken

The sauna was broken. Not the first time either. The main reason i chose this hotel was because of the sauna. It was broken and didn't get fixed. This is easily fixed in a few hours even if it means installing a new unit.

So I feel robbed.
Business
8/10
Excellent
09 Jul 2025
Manuel Alexis
Well located, clean.
Leisure Self
6/10
Pleasant
08 Jul 2025
Christine
Overall, hotel was nice: clean, close to train station. Room was large. Bathroom was decent. On the negative side, despite being a large room, there was little storage for clothing. Worse, the AC barely kept the room to 78-80 degrees, and Lausanne was hot and humid. The staff was pleasant but not always terribly knowledgeable. The breakfast was sub par for 22chf. If you want a cool room, I suggest you look elsewhere.
Leisure Partner
10/10
Exceptional
19 Jun 2025
Floyd
Great place stay there most times I come to Lausanne!
Business_and_leisure Family
8/10
Excellent
09 Jun 2025
Deborah
This hotel went above and beyond to provide a room that was comfortable and safe for my baby. Thank you to the manager and hospitality of staff.
Spacious rooms and good location.
Leisure Family
10/10
Exceptional
08 Jun 2025
Adrienne
nice hotel with accommodating staff
8/10
Excellent
04 Jun 2025
Marie Helene
J’ai beaucoup aimé que votre hôtel soit si près de tout, vraiment beau et bien décoré! J’ai aimé avoir une chambre compacte et confortable avec un beau balcon. Par contre, l’accueil n’était pas très chaleureux. La chambre n’était pas très propre (poils sur le plancher dans la salle de bain, graines sur matelas), ampoule brûlée et pomme de douche brisée.
J’ai tou de même apprécié ma visite. Merci!
Business
10/10
Exceptional
02 Jun 2025
Justyna
Great staff. So friendly to English speaking. Thank you
Leisure Family
8/10
Excellent
28 May 2025
Bipin
It’s not the cheapest option but if you’re looking for something close to the station and not too far to walk to the old town etc then it’s ideal.
10/10
Exceptional
25 May 2025
Tom
Convenient, clean and friendly staff. 👍👍
Leisure Partner
2/10
Poor
19 Apr 2025
Jing
I booked a room with 35 sqm,the conception give us a very small room with 20 sqm, and the bathtub won’t fill water complete because the drain leaks.
10/10
Exceptional
10 Apr 2025
Tewfik
Great
Business
6/10
Pleasant
06 Apr 2025
Kevin
Nice hotel, very well located for the train station. Two good restaurants and the staff there were very friendly. Room was a bit basic for the price paid, a coffee machine would have been nice rather than instant coffee sachets.

Another hotel that has moved to a self-check in process which is a real shame. Really disappointing, after having travelled all day, to be greeted by an IPad rather than a real person. It’s never any quicker or more convenient orfor the customer and just another way for the hotel to cut costs and service.
Business
4/10
Poor
21 Mar 2025
Thomas

Absolutely not what’s advertised

Booked a room with garden view. Got this one. Room 334.
Complete joke. Never again
Business
10/10
Exceptional
20 Feb 2025
David
Good value for money
Leisure Family_with_children
8/10
Excellent
08 Feb 2025
Marcel
It’s a quite good hotel. Not luxurious, close to the train station. It’s located on a hill so you have to walk up a bit.
Leisure Friends
10/10
Exceptional
05 Jan 2025
Kurt

Great Hotel

Great hotel and great location. Just a short walk from the train station and a short walk to all the main attractions in Lausanne. Great beds and bedding as well as very modern bathroom facilities. Highly recommend.
Friends_and_family Family
10/10
Exceptional
30 Dec 2024
Linette

Great

Great hotel
Friends_and_family Family
8/10
Excellent
27 Dec 2024
ANDRE
Very cool hotel in a great area of town. Can walk to many places and very close to the main train station. Very clean, comfortable bed, and cool design. The front desk staff were pretty cold and not the most helpful unfortunately. Our room was on an upper floor on the main street and it was a little loud at night, but nothing that disturbed us much. We would stay there again.
Leisure Partner
8/10
Excellent
21 Nov 2024
Claudia
Clean room, well located, my room was good, good shower, noise from the corridor as people don’t respect silence during the night, maybe a sign wd be good; my room smelled a bit of food or coming from the restaurant or from cooking in the rooms; I wd stay again
10/10
Exceptional
24 Oct 2024
Bianca
The property is conveniently located just a short walk from the train station. It has two restaurants with a full bar. The breakfast could use more options but all in all was a convenient stay.
Business
2/10
Poor
03 Oct 2024
Ka Keung
it is terrible that the air conditioning broken, and they didn't tell when I checked in and no reply when I called them in the room. CANNOT Sleep, please refund.
Business
10/10
Exceptional
18 Sep 2024
Nikolas
The only issue was that I had to wait to get checked in. I did get a balcony overlooking the lake. And I didn't pay for a special room. I loved the tiny room. The tub shower was a bit small. But, it was so cute and what a view and it had all you could need. I wish it was my permanent apartment. I stayed at the hotel in front of it two nights before. This was much better. One street away from the noise. Great black out drapes. TV was good. A great way to end my trip. And I'm a difficult grader.
10/10
Exceptional
14 Sep 2024
Eva
Very convenient to train station and metro, about a five minute walk. The property is up a steep hill, so be prepared if you have a lot of luggage. Room was quiet. I had an interior room facing the courtyard. I also booked a superior single, and it was comfortable, clean, and spacious. I would highly recommend for solo travelers. Will stay here again if I come back to Lausanne!
Business Self
8/10
Excellent
04 Sep 2024
Scott
Convenient place to stay with helpful staff
Leisure Self
10/10
Exceptional
26 Aug 2024
Jose
Great place to stay with transportation
Friends_and_family Family
10/10
Exceptional
25 Aug 2024
Beth
Great location and staff
Leisure Friends
6/10
Pleasant
12 Aug 2024
Marco
The property is conveniently located in the city center, well connected. Staff are friendly. However we didn’t like the fact that the bedroom was connected with the bathroom through an open space, so basically you hear/smell whatever is coming from whoever you are sharing the room with. It’s just doesn’t make sense. AC is loud & breakfast is basic/overpriced.
Leisure Family
10/10
Exceptional
11 Aug 2024
Diego
Great, comfortable, convenient hotel. Very much a home away from home while visiting Lausanne.
Business_and_leisure Self
6/10
Pleasant
24 Jul 2024
Mariela

Spacious room, close to train station

The hotel was adequate for our stay of one night in Lausanne.

LOCATION - Just outside of the train station so very convenient. It is up a steep hill and it could be an issue for some travelers. Not a problem for me but for someone coming with a lot of luggage, it may be difficult.

SERVICE - Fine; we requested a toiletry we forgot to bring, and it was provided promptly, we just had to go down to the check-in.

ROOM - Spacious and big enough for 3 people (we had 3 beds). The bathroom situation was weird as there were slats separating the bathroom / room, thankfully the toilet had a door. The faucet was totally wobbly and washing was difficult. The bathtub/shower combo was also strange as the shower head was in awkward. I am very petite and was uncomfortable; a larger person may not fit.

FACILITIES - We did not use if there were any.

HOTEL seemed to have some smoking rooms and the lobby smelled unpleasant.

BREAKFAST - was offered at 25 CHF which seemed high so we did not use but the restaurant area looked nice.
Friends_and_family Family
10/10
Exceptional
18 Jul 2024
Daniel

Great value for money

Really pleasantly surprised by this hotel. Great facilities, in a good location, and very reasonably priced. Great value for money, I would stay here again. One area of improvement, I wish they had rooms with long beds as opposed to two twins, which can push apart when two people are sleeping together throughout the night and crate a gap between the beds… but otherwise no complaints at all
Partner
10/10
Exceptional
11 Jul 2024
Sahar
Location is perfect. The place is clean and convenient.
Family
10/10
Exceptional
10 Jul 2024
John

Very well located hotel

Well located near station and metro stop. A good sized room and particularly imaginative in its set up. Breakfast good but rather expensive. Bar service slow. Would definitely stay again.
Friends_and_family Family
6/10
Pleasant
17 Jun 2024
Kenneth
We were casually greeted and given keys at the desk. It’s definitely not a 4 star property. The room was dated and in need of some “TLC”. The pillows were disgusting. Linens and towels need updates. It was fine for one night. We would not return here.
Business_and_leisure Partner
8/10
Excellent
04 Jun 2024
Aubrey
Hotel is up on a very steep hill from the train station so be mindful of that. Room was spacious, barebones amenity wise, but comfortable regardless. Paid for a garden view room but didn’t get one (unless they meant rock garden???). Good value despite all of this.
Partner
10/10
Exceptional
12 May 2024
CARMEN

An Olympic stay

Experience was beautiful and interesting. The only thing l would advice someone traveling to Lausanne by train and getting this hotel ya to travel light. The steepest hill you can find in the beautifully adorned city.
Friends_and_family Family
8/10
Excellent
04 May 2024
Emmanuel
No free breakfast
Leisure Family
10/10
Exceptional
09 Apr 2024
Barbara
Modern and stylish hotel which is very well located across the road from the main train station and a short uphill walk to the centre shopping area. Thai restaurant within the hotel offering great food. Comfortable rooms and fitness/sauna in the basement.
Leisure Self
10/10
Exceptional
24 Mar 2024
Rafael
Right what needed: nice, convenient and exc service
10/10
Exceptional
10 Jan 2024
Phillip
All the necessary amenities without being pretentious or old fashioned like most hotels
10/10
Exceptional
09 Jan 2024
Manish
Close to Lausanne station, very nice hotel with dining options in and around the hotel. Walkable area for shopping around St. Francis square and the Cathedral. Sticklers for checking in exactly on time and not earlier. Room was clean with a nice shower. Enjoyed my stay.
Leisure
10/10
Exceptional
17 Nov 2023
Verified traveler

Excellent stay

Excellent view, great amenities, clean and beautiful.
Business
10/10
Exceptional
17 Oct 2023
Lori
Great location. Large modern room. Great
10/10
Exceptional
25 Sep 2023
Barbara A.
A great place to stay. Close to the train station and the metro. Perfect for us
Leisure Partner
10/10
Exceptional
16 Sep 2023
Emma Hwee San
Renovated property and very close to the train station, just that you have to take your luggages upslope.
Leisure Self
10/10
Exceptional
04 Sep 2023
Benoit
Great modern hotel in the core of Lausanne, a short walking distance to the Lausanne Train Station and the Flon Metro station. I will go back there if I have another trip to Lausanne.
Business Partner
8/10
Excellent
29 Aug 2023
Hamza
One of the few properties with AC functioning well which for the Summer 2023 was a sought after rare feature in Lausanne.
Nice layout of the rooms even if standard small size. I appreciated the small fridge, something missing in many hotels in the area.
Convenient to the main train station and therefore many restaurants.
Front desk managed to send me to 2 rooms that were not cleaned. That helped me with my 10,000 daily steps given how far the rooms are from reception. The third room was a charm.
I would stay here again.
Business Self
6/10
Pleasant
06 Aug 2023
Claudine
Close proximity from the Lausanne train station is the biggest pro.
Leisure Family_with_children
10/10
Exceptional
13 Jul 2023
Susan
Very nice hotel in good location. I accidentally left valuables in the safe and the hotel retrieved them and kept them secured for a week before I could get back to claim them. I’m very impressed with their service and honesty.
Friends_and_family Family
10/10
Exceptional
08 Jul 2023
Stephen
The room we were given was outstanding in every way - nuff said. Would return again!
Partner
10/10
Exceptional
03 Jul 2023
Rafael
*
Business Self
2/10
Poor
28 Jun 2023
Pawel

Disappointment...

The room wasn't ready. We came two hours later and checked in. The carpet was stained, AC was not working, and the room had very bad noise isolation.
Partner
6/10
Pleasant
11 Jan 2023
Verified traveler

Careful of the new rooms on 8th floor.

They have new rooms and they smell really strongly of chemicals. I stayed one week and the room never smelled less harsh even with the windows open and a portable fan that was given to me. Really unpleasant.
Self
8/10
Excellent
28 Dec 2022
Kathleen

Great hotel value for three

Our family of three saturated in an updated room with comfortable beds and a modern decor. The bathroom was well appointed and the room was large enough for all of us to be comfortable. The hotel was a short walk up a very steep hill from the main train station. Felt like the room provided value.
Friends_and_family Family
8/10
Excellent
14 Oct 2022
Mary E

Spacious, comfortable and handy to train station.

Lovely big, quiet room and cozy bed!
Self
10/10
Exceptional
21 Aug 2022
Rebecca
Just a short walk uphill from the train station and near stops for public transportation--in fact, a transit pass for the local system was included with the hotel stay. Our room had a balcony overlooking the street, wonderful for people watching. One odd feature was the frosted glass walls of the bathroom, which meant that a light turned on in the bathroom during the night lit the entire sleeping room too. But overall, a great room and an accommodating staff who even loaned an umbrella on a rainy morning.
Business
8/10
Excellent
23 Jul 2022
HELI
everything was good, if the reception service could be improved, then, that would be perfect.
Business
10/10
Exceptional
23 Jul 2022
Janis
I absolutely loved this hotel. The staff was so nice and the room was incredibly beautiful and comfortable. I would highly recommend this hotel. The only downside was that it is on a steep hill and for people that have mobility issues it is kind of hard getting up and down. But other than that I love this hotel and didn’t want to leave. Thank you for all the staff at the hotel and the restaurant who were so accommodating
Leisure Friends
10/10
Exceptional
16 Nov 2021
Phyllis

Perfection

I live in Italy, but the rest of my family lives in or near Lausanne, as I’m retired it’s easier for me to go to them than for them to come to me; this was the 3rd time I stayed at Alpha Palmiers because it’s perfect in every little detail! Mr Fassbind can be proud.
Self
8/10
Excellent
11 Nov 2021
Jordi
The location of the hotel is very good and near subway and train station (3min walking distance ) & lake (around 20 min distance)

Temporally They changed the location of the check in area and part of the lobby is under construction (nov 2021) .

Rooms are good , spacious , silent and clean . Mattress too soft in my opinion .

Breakfast and thai restaurant are ok
Business
8/10
Excellent
09 May 2021
Verified traveler
Super convenient location, spacious rooms, friendly staff
Leisure Family
10/10
Exceptional
05 May 2020
Landroverman
Right in front of the main station 5 minutes distance walk, lots of shops and restaurants
Business_and_leisure Self
10/10
Exceptional
17 Jan 2020
rr
The rooms were very quiet. For three people, the room with single beds was perfect. The breakfast buffet was nice. Excellent location.
Leisure Family
8/10
Excellent
07 Nov 2019
Ahmed

Nice and Great

Great and perfect services thanks alot for all staff
Business
8/10
Excellent
05 Nov 2019
Jax
My second time staying here. Well located hotel. Rooms were comfortable & clean. Only criticism is that the rooms can be a bit dark especially the bathroom.
Friends_and_family Family
8/10
Excellent
05 Sep 2019
Verified traveler
Comfortable quiet room, did not use restaurant, poor WiFi but for this visit I didn't need it much.
10/10
Exceptional
25 Aug 2019
ALV
Location, service and cleanliness - I have stayed there many times and would not consider going anywhere else in Lausanne!
Friends_and_family Family
4/10
Poor
13 Aug 2019
Jack
We are elderly and the hotel access from the train station was a steep incline. We were restricted in our in and out movements to visit places. The chairs in the room are the most uncomfortable cow hide and lacked the firm back support when seated; it was injurious. The single provided pillows were very soft and not comfortable for sleep. The sink was broken and bad to look at.
Partner
8/10
Excellent
26 Jul 2019
Martin

Central location, good hotel.

Central location, and very close to the main train station. Just be prepared for the steep hill if coming with lots of luggage.
6/10
Pleasant
17 Jul 2019
Con
A bit tired needs an upgrade. Close to metro but nowhere near the lake and absolutely no views. Very hard to walk to especially for older people
Leisure
6/10
Pleasant
17 Jul 2019
Verified traveler
Noisy room. Over priced. Poor air conditioning in room.
Leisure Self
4/10
Poor
12 Jul 2019
Verified traveler

Well located, improvement needed

Mediocre breakfast, low quality products.
Was not possible to remove the 3rd bed in the room (even though we didn't need it).
Family
10/10
Exceptional
10 Jul 2019
Verified traveler
Overall a great place to stay and a nice city. Would definitely go there again. Staff were great and so was the room
Leisure Partner
10/10
Exceptional
28 Jun 2019
Verified traveler
It had character and an aura that made you feel great to be in Lausanne
Leisure Partner
8/10
Excellent
12 Jun 2019
Verified traveler

Very modern hote, A/C does not work well

Nice hotel. A/C does not work well but they provided a fan which was great.
10/10
Exceptional
24 Feb 2019
ALV
Good location, generous friendly staff, spacious and airy public areas, clean and well-proportioned rooms, and (if you're lucky) a view of the lake and the French Alps on the farther side. Why would one stay anywhere else?
Friends_and_family Family
2/10
Poor
14 Feb 2019
Verified traveler

One to aviod

Piss poor hotel. The Room was the size of a prison cell. The fitness room is poorly maintained too. Pleasant front desk and good location.
4/10
Poor
29 Oct 2018
Stephan

Bed bug bite !

A perfectly fine Business hotel, centrally located, efficient friendly staff, good breakfast. BUT....I got bitten in bed ! I don't expect bed bugs in a place lik this :( Also, wardrobe door hanging off but it's hinges..clearly needs a major clean up. Won't be returning
10/10
Exceptional
09 Oct 2018
Verified traveler
A very nice hotel with all of the things we need. It is very close to the train station (from the train station walks 100 meters uphill). It is easy to walk to the old town and there area lot of shops and restaurants nearby. Because it is close to the train station and subway station one can go to city centers and water front by subway quickly. The hotel provides the transportation card so riding bus and subway is free. The breakfast is expensive so we opt not to take it and there are lot of choices for breakfast nearby. We certainly will stay there again.
10/10
Exceptional
08 Oct 2018
suwannee
The hotel is very close to staion and metro that is perfect for traveling around Lausanne ... The staff is very helpful and friendly.. I would love to come back and stay in this hotel again... Btw, If you are traveling with a big luggage, you need to prepare for walking uphill to the hotel...
Partner
6/10
Pleasant
29 Sep 2018
Gilberto

Nice hotel, but poor cleaning standards

The hotel is very nice, with a very pleasant restaurant and nice lobby. It is conveniently located in proximity of the train station. Check in was ok and i had only to wait a couple of minutes because the receptionists were on the phone. The room had a comfortable bed and a spacious desk. It generally looked sleek and tidy, but not clean. The smell coming from the toilet was very strong and bedlinen did not look clean. The toilet was not cleaned during my three night stay. This is not expected from a hotel that charges so much. This is the worst value hotel I have experienced so far.
8/10
Excellent
28 Jul 2018
CHI PUI

Good location if you have little luggage

It was a nice hotel with good staffs, if you have luggage, better to hire a taxi, the locations is not far from train station, but the up Hill road is not easy.
Friends
10/10
Exceptional
28 Jun 2018
anne
Wonderful! Amazing hotel!
Family
2/10
Poor
14 Jun 2018
PAUL S

Underwhelming hotel and customer service

Response to unseasonable rainfall poor - No hot water and no e-mail. I understand that hotel can't control the weather but you can control how you respond. Tell customers in advance you have issues, be proactive with compensation - you are not offering the service you should (customer don't control the weather either) and don't do daft things like tell the customer where the gym is when you know there is no hot water!

Generally disappointed - hotel a bit tired, cigarette buts on my hotel balcony (not mine) and breakfast unappealing. Coffee self service from an urn!!! - in a 4 start hotel in 2018?!?!?

Aim of a business hotel is for customers to be Business Ready the following morning (prepared, rested, showered and fed/watered). 0/4 Fail.
8/10
Excellent
06 Jun 2018
Margaret

Nice hotel close to train station

Very easy to locate from the train station. Also available metro tram to visit the old town and Olympic museum at Ouchy.
Lovely place to stay as a base to visit the areas surrounding Lake Geneva.
4/10
Poor
21 May 2018
Verified traveler
Very good location next to the station and metro. How a \"4 star\" hotel can only have ONE employee working at night, looking after 250+ people in a hotel I simply do not understand. Very friendly staff but not welcoming and not interested in making an effort for the guests.

There are hundreds of hotels in the beautiful place of Lausanne, the Alpha-Palmiers is not one I will ever return to after my one night stay.

Would never recommend to anyone thinking about going there. Just look elsewhere.
8/10
Excellent
07 May 2018
Verified traveler

Nice stay, would recommend

Very nice, tropical garden and restaurant are amazing; rooms could be refreshed. But overall, clean, quiet and very convenient location.
Family
10/10
Exceptional
27 Apr 2018
Verified traveler
beautiful hotel and lovely staff. the only flaw is the two single beds pushed together. During the night the beds drifted and I fell between them. Hotel should Invest in double beds.
10/10
Exceptional
20 Apr 2018
Verified traveler

Beautiful

Right by the lake and it is very clean and comfortable. The staff was helpful and courteous. We walked from the train station to the hotel which was uphill and there were stairs so if you have a handicap then use a cab.
10/10
Exceptional
16 Apr 2018
Verified traveler

Excellent hotel in the centre of the city

This is a great hotel in terms of comfort, staff, location and lively but unobtrusive ambience. Highly recommended!
10/10
Exceptional
15 Mar 2018
Russell
Great location and excellent place in which to stay. My go to hotel in Lausanne SW
Family
6/10
Pleasant
18 Feb 2018
TerryS

Hotel is close to the station

The hotel's dining facilities consist of a bistro and a Thai restaurant. I chose the Thai. I was very disappointed with the quality of the food. The service was slow and inattentive.
8/10
Excellent
06 Dec 2017
Stella

Convenient and chic

It is a very good location closed to train station and walkable area with lots of shops and restaurants. Lausanne is a very beautiful place. Hopefully I shall have chance to explore more next time.
Partner
6/10
Pleasant
08 Nov 2017
Hector a

Convenient location

I have been here many times, and I mainly choose it by the location. Closer to shopping, train station, buses and restaurants.

Location & surroundings

Palmiers by Fassbind
Rue Du Petit-chêne, 34, Lausanne, Switzerland

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Palmiers by Fassbind

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