Name: Amwaj Rotana-Jumeirah Beach
Address: Jumeirah Beach Residence, 86834, Dubai, 86834, AE

Amwaj Rotana-Jumeirah Beach

Dubai · United Arab Emirates

Jumeirah Beach Residence, 86834View location

100 reviews shown

10/10

Exceptional

28 Jul 2026

Carl

Excellent staff all over the hotel. Very personable

10/10

Exceptional

15 Jul 2026

Vinod Kumar

Good hotel. I highly recommend

Self

10/10

Exceptional

05 Jul 2026

Tayisiya Pogonina

This was my third stay at Amwaj Rotana, and it was the most special one yet as we celebrated my mom’s 81st birthday. She absolutely loves Dubai, and especially Amwaj Rotana. The hotel is beautiful, conveniently located, easy for her to navigate, and she always feels safe and comfortable here. The stunning views from the rooms make every stay even more memorable.

I would like to sincerely thank the entire team for making our visit so wonderful. Every staff member goes above and beyond to create an unforgettable experience, and it truly feels like coming home each time we visit. I can’t wait to return with my family again soon.

A special thank you to Aco, Budikah, Karim, and Irshad for the seamless check-in process, their kindness, and for always being available to answer my questions and make everything effortless.

Jude and Amir at the front entrance were exceptional. They always welcomed us warmly, arranged taxis promptly, helped with our luggage, and paid attention to every little detail that made us feel genuinely cared for.

At the coffee shop, Purity and Wendy were simply wonderful. They served delicious fresh coffee and amazing cakes, always with warm smiles and genuine hospitality. Starting the day there became one of my favorite parts of the stay.

A heartfelt thank you to Hussein from housekeeping, who kept our room immaculate, cozy, and comfortable every single day. His attention to detail and dedication truly reflected a level of service you would expect at a sev

Family

10/10

Exceptional

04 Jul 2026

Tayisiya

Family

10/10

Exceptional

28 Jun 2026

Essam

very good experience

2/10

Poor

21 Jun 2026

Perry

Upon check-in the receptionist stated the room was paid but they needed to take a deposit. I was then contacted by the hotel to state they had made a mistake and taken repeat payment for the room, but not to worry, the charge would be reversed and I would not be charged. After checking my credit card two days later I discovered I had been charged twice. I called the hotel and was told it could take 10-15 days to see the refund. Extremely disappointed, mistake by the hotel has caused major inconvenience, I would recommend triple checking your bill prior to sharing your credit card details when staying at the mid hotel.

Self

10/10

Exceptional

17 Jun 2026

Derek

Every staff member we encountered were pleasant and eager to ensure our stay was excellent. Rooms were clean and comfortable, location was outstanding, and breakfast was fabulous.

5 stars!

Partner

6/10

Pleasant

02 Jun 2026

Raja

The upgraded sea view room was spacious, great view of the beach and Bluewater Island/ Ain Dubai. There were no toiletries provided which was poor for a so called 5 star hotel. The lifts take forever, only three lifts in the entire hotel, expect long waits daily just to get up and down from your room. Pool area very dated, I would say the hotel is only a 3 star compared to other 5 stars ive stayed in within Dubai. I have experience of travelling here since the 2000s. The staff are very polite and helpful. Breakfast was good, evening meal was poor, limited choices usually roast chicken and beef stew not many other meat dishes, but more lentils and veggie options. This could be due to being out of the main season to be fair, but wont be coming back. Ok hotel, you pay for the location and views, just dont expect great variety of food, gym is great. You could get much better options for the same money. Good amount of supermarkets and food areas nearby as youre on the main JBR strip, well just across the road.

Partner

6/10

Pleasant

29 May 2026

Mariana

Everything was great about this hotel, but service was genuinely really really really bad, they would take so long to organize a room before check in even during eid they have bad management when this is common during holidays they should know during holidays theres high demand, whenever we ask for something from room service they would take 2-3 hours to bring something, other than that theres a beach kit which is 25 dhs for an umbrella to use at the beach, this shouldn't be chargeable, this should be included with the price of the room. food was alright, limited options for lunch, breakfast is good, dinner is fine too but they should definitely add more cuisines than the \"typical\" ones.

Friends

4/10

Poor

29 May 2026

Dana

Hi
Just wanted you to know that you have a serious issue with the elevator
It’s our sixth time in Dubai, first time staying at your hotel we were planning another trip in August with a group of friends but sadly I don’t think we are going to recommend staying at this hotel
Each time we wanted to leave the room we had to wait a very long time for the elevator and we would usually end up using the stairs
Mind you I’m pregnant in the third trimester so it’s not the most convenient
Now as we our stay is over and we had luggage with us we had to wait for the elevator for more than half an hour
although we had contacted the lobby for help but didn’t receive any

Partner

10/10

Exceptional

25 May 2026

Stephen

Beautiful room with a great view

Partner

10/10

Exceptional

19 Mar 2026

Helen Joyce

Fab hotel and the location is the best as you step out and are on the beach

Partner

4/10

Poor

05 Mar 2026

Graham

The hotel itself was great. Room and amenities very good. However, my credit card was charged for the room cost even though I had already prepaid on Expedia. I queried this and was told it was a mistake and would be refunded. Still waiting after 2 weeks. Hotel state they have refunded it, bank categorically state that they have not refunded it. Most worrying part is that I never left my credit card details with the hotel. I paid the resort tax via contactless payment so the hotel have somehow obtained my details from that.

4/10

Poor

05 Mar 2026

Graham

Family_with_children

10/10

Exceptional

26 Feb 2026

Alaa

Thx

8/10

Excellent

21 Feb 2026

Clare

Hotel was good standard. Rooms lovely. Pool area a little tired.

Friends_and_family Family

2/10

Poor

16 Feb 2026

Liliya

For the price that we paid, the room are very outdated and dirty.. the beds (mattresses) were the worse I’ve ever slept on..

2/10

Poor

02 Feb 2026

Houyam

Old style room not at all comfortable looks like low cost hotel room like IBIS not at all a 5 stars

Business

10/10

Exceptional

27 Jan 2026

Duha

Everything was amazing

6/10

Pleasant

26 Jan 2026

Mark

Bathroom environment was dated and shower requires updating.

Leisure Friends

10/10

Exceptional

18 Jan 2026

Bella

Great customer service and great rooms and location

Leisure Family

10/10

Exceptional

10 Jan 2026

Zabaria

Absolutely amazing! Every single staff member was amazing! Even the people stood outside! This is my 13th time to Dubai and by far one of the best hotels and the hospitality was amazing!

Leisure Friends

10/10

Exceptional

27 Dec 2025

sai charan

Good

8/10

Excellent

23 Dec 2025

Barry

The hotel was immaculate and the staff were excellent.
The main issue we had was the lack of sun around the pool because of the tower’s shadow. As we like to lay out and sunbathe, this obviously would be a deterrent from returning. Also the lift situation can be somewhat frustrating!!!

Leisure Partner

10/10

Exceptional

20 Dec 2025

Eric

Staffs are super nice. Location is very convenient. Walkable to the beach. Breakfast is good as well.

Leisure Family

10/10

Exceptional

15 Dec 2025

akbar khalid

Great hotel great location . Perfect

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Alexandra

excellent stay

Leisure Family

4/10

Poor

14 Dec 2025

Khalida

Staff were great. Elevators sucked. Could take up to 20 mins to get into one. Poor design. Housekeepers weren’t great. They didn’t change sheets that were dirty, comforter had urine upon arrival, wouldn’t refill toilet papers or Kleenex or replace dirty mugs. Valet was great!

Leisure Family

10/10

Exceptional

11 Dec 2025

Jayne

Excellent hotel in a great location. The staff are extremely efficient and attentive across the hotel. Lots of bars, restaurants and the beach all within walking distance. JB's in the hotel is one of the best bars in the area for food, music and ambience. My only slight criticism is that the beds are very hard, even with a topper. Didn't sleep well. 3rd stay and will stay again.

Friends_and_family Friends

10/10

Exceptional

09 Dec 2025

jack

Everything was fantastic!

Partner

10/10

Exceptional

08 Dec 2025

Irza

Everything was good! The staff were super kind and helpful.

Self

10/10

Exceptional

07 Dec 2025

Andrew

Sea view on a high floor provide great views of JBR

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Paul

Good hotel with clean and spacious rooms and great staff; especially Obid on reception and Purity and Nasir in the lounge.

Partner

10/10

Exceptional

03 Dec 2025

Edina

The location was amazing!!!The room was clean and the staff were very friendly.

Leisure Family_with_children

4/10

Poor

03 Dec 2025

ANJALI

The staff kept us waiting for 2 hours for check in as room was not ready. The room has a clogging issue in the bathroom ( The sink, bath tub, toilet) all had drainage issue. very disappointed

10/10

Exceptional

02 Dec 2025

Jayne

The staff are excellent throughout the hotel. Great location

Friends_and_family Friends

10/10

Exceptional

02 Dec 2025

Sehrah

Staff were brilliant

Leisure Friends

10/10

Exceptional

02 Dec 2025

Fabiola

Clean room. Great amenities and helpful staff

Leisure

10/10

Exceptional

01 Dec 2025

JOSEPH

Everything very good

10/10

Exceptional

29 Nov 2025

Omaira

Excellent location with an excellent stay. Rooms clean , staff friendly and a good variety at breakfast . Will definitely come back again .

Leisure Family

10/10

Exceptional

27 Nov 2025

Nazim

Great hospitality and very nice breakfast. Hotel is very close to the beach and marina bay and walking distance to Marina Mall!! Great trip!

Leisure Family

6/10

Pleasant

25 Nov 2025

John

Hi overall had a lovely time and location was very good and our room was excellent. I would of rather had a walk in shower rather than a bath but thats my personal preference.
The traffic each night to get back to the hotel was terrible the swimming pool was in the shade most of the day. The beach sunbeds should be offered at a discount for any persons staying at the nearby hotels. The double Glazing to the balcony is of poor quality allowing all the street noise into the rooms as if it was next to you.

Leisure Partner

6/10

Pleasant

19 Nov 2025

Amisha

The rooms were a little outdated for a 5 star hotel. The amenities were ok. During breakfast and close to check out time it was difficult to access the lift as they were always full. Staff were really good, helpful and friendly. Location was great.

Leisure Family_with_children

10/10

Exceptional

19 Nov 2025

Karenjeet

Cleanliness was a major plus.
Staff were very kind and helpful.
Beautiful view from our room.
The staff made my birthday special.

Partner

10/10

Exceptional

19 Nov 2025

Aksan

Staff helpful. Good location. Clean hotel.

Business_and_leisure Family_with_children

10/10

Exceptional

13 Nov 2025

Mohammed

Nice

6/10

Pleasant

11 Nov 2025

Sureshchandra

The room was quite dated and didn’t really give a 5 star feel. Room service took a long time to arrive with simple request of water or pillow cases etc. staff were courteous and friendly. Very expensive but definitely did not get that luxury vibe.

Leisure Family

10/10

Exceptional

04 Nov 2025

Kimberly

Excellent at every levels

Business_and_leisure

6/10

Pleasant

04 Nov 2025

Firas

They need to seriously work on fixing the elevators issue because they only have 3 elevators for the entire hotel and waiting for one of them to arrive took a very long time

Leisure Family

10/10

Exceptional

03 Nov 2025

Frank

The rooms are spotless and all the staff could not be more helpful. Throughout the hotel all the staff make you feel more than welcome.

Leisure Family

10/10

Exceptional

01 Nov 2025

AMY

Friendly and helpful staff. Great location to amenities..15 minute walk to Metro.

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Ciara Marie

This hotel is amazing. The location is perfect. The staff couldn’t have been nicer. The rooms are spacious and the whole place is spotlessly clean. Would highly recommend staying here and we will be back soon.

10/10

Exceptional

28 Oct 2025

Elliott

Fantastic

10/10

Exceptional

28 Oct 2025

Russell

Room was kept clean and tidy, check-in experience was good. Pool on site, busy in the mornings but more availability for loungers in the afternoon.

Leisure Family

10/10

Exceptional

25 Oct 2025

Mahmoud

The location is very good for anyone who doesn’t want to go outside JBR.

Leisure Self

10/10

Exceptional

17 Oct 2025

Michael

Really good location

Business Self

10/10

Exceptional

14 Oct 2025

Gary

Great hotel and the staff are great especially Sabrina and mostapha at breakfast and mohi at the pool bar who recognised us from last year 10/10 for staff.

Leisure Family

10/10

Exceptional

10 Oct 2025

Natasha

Attentive! All staff were very welcoming from the front desk to the concierge, house keeping and in room dining extremely hospitable, throughly enjoyed it with my parents and would highly recommend

2/10

Poor

09 Oct 2025

Alla

I don't even know where to start describing how awful this place is. 5 stars it is not, we felt totally scammed, I've stayed in 3 star hotels WAY better than this hell hole. We arrived at 1:30pm (check-in is at 2), the room was not ready. I can sort of understand that but other hotels, especially those claiming to be 5 stars, already have a room available 30 min before the check in. The girl on reception immediately tried to upsell us a more expensive room, then disappeared before checking us in, and we stood by the reception counter for over half an hour, with no-one updating us or showing any interest in us. We had to ask someone else eventually about checking us in, and even though at that point it was well after 2pm, the was some confusion about our room. After we were finally given a room, it was not the room type we booked - we booked a room with a king bed and a double-bed sofa, and we got a room with just two double beds for 3 people. When I called reception and complained, it took them another half an hour to have someone call us back. Then a single bed was delivered to our room (without confirming with us if that arrangement was ok by us), which took all the free space left in the room. The staff person bringing the bed had attitude of being greatly inconvenienced by this demand.
The AC did not work in the room, and it took them over 24 hrs to send someone to look at it. Even after supposedly 'fixing' the AC, it didn't work properly, but it was just enough to cou

10/10

Exceptional

08 Oct 2025

Mrs Taylor

Great hotel, rooms are large & clean. Amazing service from all the staff. The room attendants were really thorough and always make sure you have everything you need. The staff at the pool are great too! Location great. Only small downside is the lifts are a bit slow only 3 for 25 floors so can take a while for one to arrive / be empty.

Leisure

10/10

Exceptional

06 Oct 2025

Claire

The hotel and the room was extremely clean. The staff were exceptional from greeting you on arrival right through to leaving to come home. Everyone deminstrated the will to help and could not do enough for us.
It was in a fantastic location making it very accessible to a local super market, restaurants, beach and the Ain Dubai.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

GILLIAN MARGARET

Staff at JB Pub were fantastic

Leisure Family

10/10

Exceptional

05 Oct 2025

Azraa

Lovely trip, tram line close by, staff very friendly, room view 10/10. Close to the marina and JBR walk.

Lifts are slow and they could improve by having day beds on the beach. You have to hire an umbrella for the beach.

Friends_and_family Family

8/10

Excellent

04 Oct 2025

Barry

Would Recommend

Clean Room. Very friendly staff. Great location.

Partner

10/10

Exceptional

03 Oct 2025

Linda

Close to the beach & JBR walk with shops and dining options. Good for kids too

Staff very pleasant and helpful. Breakfast buffet excellent

Leisure Partner

10/10

Exceptional

02 Oct 2025

mirza

Breakfs was good, liked verity

Leisure Family

8/10

Excellent

30 Sep 2025

Andréa

Our room was well cleaned every day thanks to Zeeshan. The pool area was nice and the lifeguards were nice. There are a lot of restaurants nearby. Nice walking paths and close to tram and metro. The only minus was that there are people who park sunbeds with their towels and then disappear for a few hours, that doesn't make it fair for those who actually want to swim and sunbathe by the pool area. The lifeguards should remove those towels and give the beds to others who plan to stay there. Another thing was that we could hear the traffic very well, but nothing you can do about it when you live so centrally.

Partner

10/10

Exceptional

23 Sep 2025

Rashad

Our housekeeper Zeeshan kept our room clean and made us feel so comfortable. All the staff were very welcoming.

10/10

Exceptional

14 Sep 2025

Catherine

Fantastic location for Jumeireh Beach - the area around the hotel is great and the walk over to Bluewaters Island is very near. Traffic is busy but that’s because it’s central but taxis are very reasonable. Some people say the hotel is noisy but we found the rooms to be very quiet with excellent housekeeping. The pool was also much bigger than some reviews suggest and the hotel kept the water cool somehow which was a great relief in temps of 40+ degrees

Leisure Family

10/10

Exceptional

11 Sep 2025

HAWABIBI

I have stayed at many five star hotels. And this hotel met all my expectations. I came on holiday with my sisters we booked two sea view rooms for five nights. We will give this hotel a 10 out of 10.

From check in to check out, the service from all the staff at the hotel was excellent. They were polite, friendly and very professional. Our room was cleaned by Furkan everyday and was immaculate.

The health and wellbeing centre and the swimming pool was clean and in excellent condition. We also booked a massage at the hotel.

We booked the breakfast for our stay and the variety of the intercontinental breakfast was excellent.

The sea view room, along with the location of the hotel was great. Everything was either a walking distance or a short taxi if required.

I will strongly recommend this hotel to anyone who wishes to visit Dubai.

Leisure Family

8/10

Excellent

10 Sep 2025

fatima

Wonderful hotel

Leisure Family_with_children

10/10

Exceptional

08 Sep 2025

Atul

The customer service from every single staff member was 100%. From the second we got out the taxi which was after 1:30 am. Efficient check in
Process then heading to a comfortable room. Have to mention Sultana who really helpful when planning days out and giving us great deals. The concierge service was really helpful as well. In the mornings the lifts were busy for breakfast but the staff member(sorry I can’t remember her name),was doing a great job helping and controlling the lifts. The breakfast choices were incredible from a traditional options to Indian breakfast. Next time I book a holiday in Dubai this is my hotel choice.

Leisure Family

6/10

Pleasant

07 Sep 2025

Nigel

Pool area dirty

Leisure Partner

8/10

Excellent

03 Sep 2025

Zaheer

Area around was very good lots of food outlets and shops. Traffic was very busy but there is good tram and metro links

Leisure Family

10/10

Exceptional

22 Aug 2025

David

This was our third time at a Rotana Hotel in Dubai.
The staff are lovely and go out of their way to help you.
Breakfast was very good lots of choice. Very attentive staff.
JB Gastropub amazing food.
Will definitely return.
Local area very nice with a great choice of restaurants and bars.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Ahmad

Amazing service

10/10

Exceptional

10 Aug 2025

Fabienne

Excellence property. Staff is top-notch. I would absolutely stay at Amwaj Rotana again.

Leisure Friends

10/10

Exceptional

09 Aug 2025

Alina

PROPERTY IS VERY NICE AND LOCATED AT VERY CONVENIENCE. CLOSE TO ALL THE FOOD OPTIONS DINE IN OR FAST FOOD, BEACH AND BROADWALK. STAFF IS ALSO VERY COPRATIVE. NASREEN WAS VERY HELPFULL.

Leisure Family_with_children

10/10

Exceptional

06 Aug 2025

Tasmin

Amazing location! The staff are absolutely amazing.

Leisure Family_with_children

4/10

Poor

05 Aug 2025

Neelam

Will not be coming and staying in this hotel again. Upon arrival check in was nice and smooth however when we went to our room there was so much noise of construction happening which was on going work in the hotel. I knew this would be a problem so I requested for a room change or I was thinking to leave the hotel. The manager George, such a lovely gentleman changed my room to a higher floor (24) with an even better view and there was no construction noise thank God. However there was a ridiculous amount of noise from the clubs and road downstairs despite the floor being the highest. The hotel is not soundproof as it states on their own website as well as third party sites. Facilities were good at the hotel, breakfast buffet was good and once we had dinner which was also nice but not much variety to choose from which was a disappointment. Yet again, on the first day the aircon was working perfectly but after this it was so hot in the room and despite complaining and asking for a fan several times nothing was done. Yes someone came to check but they kept saying it’s cooling it’s fine, you left balcony door open then that’s why even though we did not leave the door open as the temp was so hot! Some of the night staff were so rude it was not acceptable. one occasion without my knowledge the housekeeping staff entered the room after midnight and turned on all the lights despite we being asleep and not dressed appropriately I was fuming! Felt like I have wasted my money here :(

Business_and_leisure Family_with_children

10/10

Exceptional

02 Aug 2025

NAWA

All the staff were very kind.

Leisure Self

10/10

Exceptional

01 Aug 2025

Ahmad

Exceptional service beyond anything I have ever seen in hotel services. Staff are in constant pursue of perfection.

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

Ahmad

Very amazing stay

Family

6/10

Pleasant

27 Jul 2025

Alan

Nice property but it’s impossible to sleep with cars revving their engines and car horns all through the night until 4am despite that being illegal in the UAE. Great location but not great if you actually want to get some sleep whilst you’re away

Leisure Family

10/10

Exceptional

16 Jul 2025

Verified traveler

Lovely trip.

Stayed at Amwaj Rotana for 6 nights. We had a lovely experience. I just checked out and got a link for the review and I wanted to make sure I write one on the way to the airport. It's a great hotel in the jbr area. The location was fantastic with so much to do around the area. Rooms are clean, nicely laid out. Staff was courteous and went out of the way to make sure we were taken care of. They even gave me extra time to checkout. Ordered room service a couple of times. Food was excellent. Wife and I decided we're only staying here next time we're here. Thanks Amwaj Rotana!

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Aidalina

Great food and service throughout our stay. The staff were very helpful and friendly, especially Samir & Nani. The tours desk was also excellent in putting together the itineraries. The only thing was the area around can sometimes be noisy in the evenings with the volume of traffic going through. Apart from that our stay was very pleasant and we would consider staying there again!

Leisure Family

10/10

Exceptional

08 Jul 2025

Nauman

Everyone in the staff was super helpful. The location is great. They offer free shuttle service to/from the mall of emirates which is very convenient and saved me ~300 AED that otherwise I would have paid for taxi ride.
The view from the room was amazing and all the amenities were very good.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2025

Tayisiya

Dear Amwaj Rotana Team,

I would like to express my deepest gratitude to all the incredible staff at Amwaj Rotana, and especially to Basit, Kelass, Vector, Osama, Nasveen, and Dobbee, for their swift and compassionate action in locating my 80-year-old mother Luiza when she went missing on the beach. Thanks to your prompt response and care, she was found safe and sound within 10 minutes.

Words cannot fully express how thankful I am for the way the entire hotel team responded to my concern. Your attentiveness, professionalism, and genuine concern brought us immense comfort in what could have been a very distressing situation.

A heartfelt thank you as well to the beautiful city of Dubai for being such a safe and welcoming place. We came to celebrate my mother’s 80th birthday—her heartfelt wish was to visit Dubai, a city she dearly loves. This experience has made our stay even more meaningful.

With love and gratitude,
Taya and Elena

Leisure Family

10/10

Exceptional

29 Jun 2025

CHANDAN

Good Hotel....

Good place to stay, with direct access to pool and walking distance to sea beach. Quick services from guest service desk.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Denis

This was out third time staying at this hotel. The service is first class and the staff go above and beyond.

The buffet breakfast is amazing. I would highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Emilia

Excellent hotel to stay in Dubai Marina. Everything is within short walking distance.

Leisure

10/10

Exceptional

08 Jun 2025

HARJINDER SINGH

I like everything about this hotel. Staff is so friendly and professional.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Rubeena

Amazing stay at this hotel. Special thanks to Wiam who gifted us a dinner voucher to use at the hotel as there was a slight delay in preparing our room. We didn’t mind as the staff were so accommodating and we could see they were genuinely busy. Really enjoyed our stay here, dinner at the Horizon was amazing with plenty of choices. So glad we booked this after a 5 nights stay at the Jumeirah Beach hotel and can confidently say, we had a better time at Amwaj Rotana. Will definitely be staying here again with the family when we are next in Dubai.

Leisure Family_with_children

10/10

Exceptional

02 Jun 2025

Nicholas

Everything

Leisure Partner

10/10

Exceptional

02 Jun 2025

Shaila

This hotel is amazing, the facilities are great and the staff are incredible! They went out of their way to make my stay as comfortable as possible. The hotel location is also really convenient - a very short walk to the beach, the marina and the metro. Also thank you for the birthday surprise! I will definitely be coming back to Amwaj Rotana the next time I come to Dubai. Special thanks to Moubarak the duty manager and also to Swapan

10/10

Exceptional

01 Jun 2025

natasha

Our room was clean and spacious and the breakfast buffet was always fresh with plenty of choices. The hotel is broadly located just walking distance from all the main attractions and restaurants of JBR.

Our cleaner / housekeeper Akash was very friendly and helpful when we asked for more water to be provided. All of the staff were very courteous and polite.

My friend had lost her sunglasses and when we reported it to guest services and the reception team they were most helpful in helping us to review the CCTV footage and try to locate them again which was really appreciated.

One thing I would say was that there is an issue with waiting times for the lifts (elevators) and sometimes we waited for close to ten minutes before the lift would come which could be quite frustrating.

Overall we had a wonderful 7 night stay at the Amwaj and would return in future.

Leisure Friends

6/10

Pleasant

31 May 2025

Bushra

Positives;
Great location, good amenities, balcony sea view.

Negatives;
Waiting 24 mins for a life, room not being cleaned properly, staff customer service at breakfast.

Whilst I read very good reviews before booking this hotel. My experience was far from satisfactory. Unfortunately the long delays every morning at the lift really did frustrate and upset many guests.

Leisure Family

10/10

Exceptional

30 May 2025

Zainab

Stayed at this hotel 3 times now. Can not fault the service. They go above and beyond where they can for there guests.
Day of arrival, unfortunately room took a hour longer than check in time than expected, was offered complementary lunch whilst I wait due to the delay. Luggage was bought to the room and I misplaced my lock key- hotel staff kindly helped by breaking the lock off for me!
Rooms were always cleaned thoroughly and sheets changed upon request. When I called from the room for anything, wait time was minimal! They were always as quick as they could be.

Breakfast buffet, selection of food! Loved it my favourite part of the morning!

Pool staff extremely helpful and always asking if you needed anything.

Spa staff, can’t fault the massages and reasonably priced (previously stayed at another hotel due to this hotel being booked up - I still came to this hotel to book my massage, that’s how good it was and the service).
Hotel valet - always very polite, unintentionally kept leaving the panroof and windows open but they would always kindly close when parking the car, minimal wait time went requesting for my car.
One occasion during my stay my car wouldn’t start outside the hotel - the staff were great with helping the mechanics push the car round the back parking area.
The door men, day/ night security always very friendly, welcoming and chatty!

Overall another brilliant stay! & Definatly will be back!

Leisure Friends

10/10

Exceptional

30 May 2025

Gerardo

Location is great. Special thanks to Debbie at the reception for going above and beyond on assisting us with what we need.

Leisure

10/10

Exceptional

28 May 2025

Erin

We stayed for the second time at the Amwaj Rotana for 9 nights and thoroughly enjoyed our time. I want to give a special mention to Babul from housekeeping, he was so kind and welcoming to us everyday and had our room in immaculate condition everyday. He really made such a difference to our stay with his kind presence in the hotel.

Leisure Partner