Name: Sheraton Jumeirah Beach Resort
Address: Al Sufouh Road, Po Box 53567, Beach - Jumeirah, Dubai, AE

Sheraton Jumeirah Beach Resort

Dubai · United Arab Emirates

Al Sufouh Road, Po Box 53567, Beach - JumeirahView location

100 reviews shown

10/10

Exceptional

03 Aug 2026

Basil

clean rooms and staff support

10/10

Exceptional

29 Jul 2026

Elliott

Great, clean, large twin room with regular supply of bottled water and coffee pods. Beds were on the hard side. Plenty of hot water and the air con worked wonderfully.

10/10

Exceptional

20 Jul 2026

MARILENE

Great hotel from check in to check out! I paid for the half board plan. Meals were great. Loved the buffet which changed daily and had something for everyone with an out of this world dessert bar. The room was very clean, quiet and full of amenities. Staff all over the property were friendly and helpful. Pool and beach amazing. A strange construction design in our room was the bathroom wall that overlooked the room. It was see through so you could see the silhouette of the person taking the shower. so it made it a bit awkward taking a shower while sharing a room with my 2 teenage boys. The staff even surprised my son with a birthday cake upon our arrival!

Family_with_children

10/10

Exceptional

27 Jun 2026

Mehdi

Enjoyed the sumptuous breakfast and excellent service from friendly well trained staff. Room was clean and well maintained

Partner

10/10

Exceptional

15 Jun 2026

Abdallah

Amazing staff

Self

10/10

Exceptional

14 Jun 2026

Sebastien

Beautiful location and very beautiful hotel. I had a really nice stay

Business

10/10

Exceptional

01 Jun 2026

Thomas

lovely stay. Great location. Great outdoor facilities for kids/teenagers.

10/10

Exceptional

28 May 2026

Scott

The staff were great and the food was fantastic.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Scott

Super

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Robert

Staff were fantastic. Steps between dinning room and pool need some R&M. Squash courts were under repair.

Partner

10/10

Exceptional

09 Apr 2026

Ali

The stuff were nice

10/10

Exceptional

20 Feb 2026

Ceris R

Hotel muito bom, localização ótima, limpeza ok, café da manhã muito bom, os colaboradores educados e atenciosos.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Malik

Clean rooms, staff was great and the breakfast is highly recommended.

10/10

Exceptional

23 Jan 2026

liv

Great straff- very welcoming and friendly and always helpful, great cleaning, great breakfast, great location.

Friends_and_family Friends

10/10

Exceptional

18 Dec 2025

Ronita

The room was lovely and great size. The food in the hotel was unreal. Especially at the Peacock Restaurant where the staff was the friendliest people we have met and provided 5* customer service. The pool area could be improved, the pool was pretty small and not many beds. It was difficult to get a bed on the beach also. Seemed like quite a few had put their towels down before breakfast. All in all the stay was great and the location was perfect.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Abdalla

The hotel is amazing

Leisure Self

10/10

Exceptional

19 Nov 2025

Osarenoma

The room was very clean and spacious. The staff was very friendly and courteous.

Leisure Friends

8/10

Excellent

16 Nov 2025

Brian

Great hotel, however, the Hotel turned into a party base at night and was extremely loud.
Our cleaner Asad was brilliant.
Club lounge was very good, especially Michael.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Zebbohon

Everything was above and beyond expectations.Top class service and staff.

Leisure Family

4/10

Poor

28 Sep 2025

Mikhail

The hotel positions itself as a beach hotel, but the grounds are very small and poorly maintained. The price/quality ratio is inadequate.

Leisure Family_with_children

10/10

Exceptional

04 Sep 2025

Peter

Good hotel

10/10

Exceptional

25 Aug 2025

Julie

Love this hotel been many times ,fabulous staff ,very helpful ,big rooms ,great food ,just had a refurbishment ,right on the beach .Enjoy 😎

Leisure Self

2/10

Poor

10 Aug 2025

Aftab

See through bathroom

Walked in to the room couldnt fault it till i seen the frosted glass bathroom!!! You could still see the silhouette when showering got hotel to put up a shower curtain then there is no locks on the bathroom. Come on how expensive is a lock. I had a 8 year old

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

Shumena

Excellent facilities for whole family. Private beach area really clean and easily accessible. Large swimming pool and splash area for little ones. Really enjoyed our stay at this resort. Rooms are clean and bright! Newly renovated.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Alnazir

That’s all for now

10/10

Exceptional

05 Aug 2025

Mahziar

How everything was excellent

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Lawrence

My partner & I came from the US for a vacation and was very impressed, the staff was AMAZING, they were so kind and accommodating and helpful with everything. Everywhere was clean and room service requests was answered immediately. We both enjoyed our stay and would definitely recommend and come back!

Leisure Family

10/10

Exceptional

10 Jul 2025

Naveed

Sheraton Resort JBR

Amazing hotel, amazing and friendly staff, quick service when needed, only had breakfast with my booking, which was really good, loads of choices.

Partner

10/10

Exceptional

17 Jun 2025

Marc

Lovely room, nice and clean. Staff always happy to help with anything. Special mention to Moses who made sure we were ok and catered for at the pool.

Leisure Partner

10/10

Exceptional

11 Jun 2025

Emmanuel

The hotel is amazing, the rooms were magnificent recently renovated. The buffet was amongst the best.

Some areas of improvement would be to add more plants there were some open areas with drying lawn.

However it’s still one of the best hotels at JBR. The room design should get an award more value than most especially considering its location and beachfront at JBR

Special mention to Naik from the kitchen, The young guy from Nepal at the reception he was so nice and helped me get my Apple Watch back.

I really loved that that made a cake for us to say goodbye and those 2 ladies were also nice can’t remember their names but one had a light blue dress and manned the breakfast reception.

Partner

10/10

Exceptional

28 May 2025

Kirandeep

Perfect Stay at Sheraton JBR Dubai!
From the unbeatable location to the incredible staff, my stay at Sheraton JBR was nothing short of perfect. The team went above and beyond to make us feel welcome, and the breakfast was outstanding! The chefs even prepared off-the-menu dishes for us, and everything tasted amazing. I couldn’t recommend this hotel enough and will definitely be back!
Note: While it’s no fault of the hotel, there can be traffic build-up from the late afternoon onwards, so plan accordingly.

Leisure Family

10/10

Exceptional

28 May 2025

Darshan

I recently stayed at the Sheraton Jumeirah Beach Resort (JBR) in Dubai, and I can honestly say it was one of the most enjoyable hotel experiences I've had.

Location: You really can't beat the location – right on the beach with stunning views, and just steps away from The Walk at JBR and Dubai Marina. Whether you’re after relaxation or looking to explore, everything is conveniently close.

Room: The room was spacious, clean, and very comfortable, with a fantastic view of the sea. It had everything we needed for a relaxing stay, and housekeeping kept everything immaculate throughout our visit.

Staff & Service: This is where Sheraton JBR truly shines. The staff were all amazing – friendly, professional, and consistently went above and beyond to ensure our stay was perfect. A special mention to Terrence at the front desk, who was incredibly helpful. We arrived early on a morning flight, and he went out of his way to get us checked in quickly so we could rest and settle in. It made such a big difference and really set the tone for the rest of our stay.

Breakfast Experience: The breakfast staff were 1000/10 – seriously amazing. They were incredibly attentive, friendly, and made us feel so well looked after every morning. What made it extra special was that the chefs even came out to greet us personally and prepared off-menu dishes that were absolutely delicious. That level of care and personal touch made our mornings something to look forward to every day.

Leisure Family

10/10

Exceptional

24 May 2025

Carlton Delano

It is a fantastic and well kept hotel. I definitely stay there again.

Leisure Self

6/10

Pleasant

22 May 2025

Jamie

Food options were not great - and overpriced. Burgers from the sports bar were inedible. Decided to eat in everywhere around the hotel rather than the hotel because of this

Business Self

10/10

Exceptional

17 May 2025

Hayk

Nice location

Leisure Family

10/10

Exceptional

16 May 2025

Mutaz

Thanks for the service

10/10

Exceptional

08 May 2025

Ryan

Beautiful hotel

Leisure Partner

10/10

Exceptional

03 May 2025

Lynne

Absolute 100/10 stay, we cannot wait to come back. The staff here were so attentive and kind, nothing was too much for them! I lost my phone and the hotel was nothing but helpful when contacting the company I lost my phone at. The hotel rooms are stunning, clean and modern. The breakfast, lunch and dinner selections are top class and the chef’s will literally make you whatever you want ( I am a fussy eater so this was perfect for me! ). There was no hash browns on one morning and I asked if they could make me some and they came out with a whole plate full! That is the only was I can describe this hotel- you ask for something and you go above and beyond for you. We were so grateful for the amazing gifts left in our hotel for my partners birthday and for Easter ! The private beach is perfect and insanely SAFE, we left our bags on the beach everyday as we knew the lifeguards are always watching and keeping everything safe. The hotel is directly on the beach and just down from JBR strip of shops, restaurants and beach clubs. Thank you SO much Sheraton for the most perfect and relaxing holiday. We hope to come back soon!

Leisure Partner

10/10

Exceptional

14 Mar 2025

Peter

Overall, great places to stay, close to the beach, close to shops, the walking area has a lot to check out and do, highly recommend

10/10

Exceptional

13 Mar 2025

Prithvi Kumar

Great Place

10/10

Exceptional

18 Feb 2025

Zack O

Everything was great

Everything was great and especially Yitawes, Yusuf, and Mustafa. Without them, the experience wouldn’t have been as great and I really want to thank them for their help

Friends_and_family Family

4/10

Poor

08 Feb 2025

MIodrag

OLD TIRED HOTEL

Old hotel with grounds full of burned grass,
interior renovated to a degree but exterior and grounds are terrible. Stay next door at the Address - the difference is night and day!

Partner

8/10

Excellent

15 Jan 2025

Innocent

The hotel is quite a convenient place to stay l enjoyed their food variety so much to choose especially breakfast The front desk Transport and catering team were willing to assist us in what ever we requested l didn't like the traffic jam during evening time you could spend 15 minutes jamed to reach hotel

Leisure Family

10/10

Exceptional

05 Jan 2025

Firas

I stayed at the Sheraton JBR few times as it’s very good but this time was much better as it’s been fully refurbished.
Mr Mohamed El Aghoury was very helpful and respectful dealing with my queries.
The staff at al hadeqa restaurant are really nice and friendly specially Sameh and Waleed, we spent most of our evenings there great food and service.
At the beach Most of the staff are helpful and friendly specially Abdul Rahman always helped with a smile
Me and my kids love the place and definitely had a great time as always, when ever I go to Dubai I will stay there it’s feel like home when you are surrounded with lovely helpful smiling people 24/7

Family

10/10

Exceptional

19 Dec 2024

Demetrius

I felt at home! That’s very important to me!

Leisure Self

8/10

Excellent

10 Dec 2024

joanne

The property inside has undergone a recent refurbishment and looks great .. the club level lounge is worth upgrading to.. the staff were amazing in the hotel and so were the lifeguards on the beach .. they make the Sheraton brand stand out .. a wonderful holiday .. thank you Dushan, Kingsley , Micheal , Julie and all the staff

Leisure Partner

8/10

Excellent

16 Oct 2024

Verified traveler

Great place to stay

Rooms are nice and recently renovated. Close to lots of restaurants and fast-food places. The grounds and pool area are great and are right next to the beach and The Walk. Most staff were very friendly and welcoming.
The restaurants on site serve great food and drinks, although somewhat expensive, the buffet breakfast has plenty of choice.
Very easy access to taxis, trams and tours.

Partner

10/10

Exceptional

16 Oct 2024

Dylan

Would definitely come back

A fantastic hotel

Business

10/10

Exceptional

17 Aug 2024

Toby

Building work

Leisure Self

10/10

Exceptional

25 Jun 2024

Verified traveler

Good

Friends_and_family Friends

10/10

Exceptional

28 Jan 2024

Seid

Super nice hotel! Everything was nice. Me and my sweetie would surely choose it again next .. Thank you all to make us happy!

Leisure Partner

8/10

Excellent

29 Dec 2023

Gaston

Great location and wonderful service. The hotel however is starting to show its age.

Leisure Partner

10/10

Exceptional

06 Dec 2023

Gill

The Sheraton Hotel, Jumeirah Beach resort is fantastic. It is a lovely hotel with beautiful outside space, a large pool and it's a great location. The staff are superb, friendly and helpful. It's a great place to stay and I would highly recommend this hotel.

Leisure Family

6/10

Pleasant

07 Jun 2023

Nahim

Great service overall and staff are wonderful. Breakfast variety is all super. Unfortunately the rooms are outdated in terms of decor and especially the bathrooms that are in need of refurb.

Leisure Family

10/10

Exceptional

04 Jun 2023

Mazin

Great location and friendly staff

Business_and_leisure Friends

10/10

Exceptional

25 Apr 2023

stephen

Great place to stay , great staff , very central , very nice experience and will be back soon !!

10/10

Exceptional

14 Apr 2023

Ashley Anthony

Really enjoyed my stay at Sheraton JBR.. by far the best pool I’ve been too at JBR in terms of size and it’s not blocked by other hotels so you get sun while in the pool.

Private beach was nice to have also.

Breakfast was more than adequate and the staff were amazing.. one of the hostess Pattie was particularly great with me and my family.

We had a sea view room which was nice and spacious.. nice view of the big wheel, sea and the rest of the hotel.. only downside was no balcony on our floor (you had to pay more) so drying clothes was tougher but other then that was good.

You’re right on the strip so you can exit the hotel and you’re at the end of the strip and walking 3-5 mins you’re around all the restaurants and stuff or via the private beach you can get there even faster.

All in all we have stayed at 3 other hotels in JBR and this was the most pleasant experience we’ve had

Leisure Family

8/10

Excellent

19 Mar 2023

Paul

Good Hotel in a great location

Nice hotel in a great location, service was excellent and all the staff were very friendly and helpful. The hotel and outdoor areas are looking a little tired and need some maintenance. The net curtains in our room were grey and dirty but apart from that the room was clean and well equipped.

Partner

10/10

Exceptional

15 Mar 2023

Tomasz

Professional service

2/10

Poor

24 Feb 2023

Michael

This property has not entered the 21 st Century

Leisure Family

10/10

Exceptional

21 Feb 2023

Michael

I booked a twin room with a sea view for myself and mob daughter
None were available so we were offered the penthouse
My daughter slept in the wonderful only bed
I slept on a roller way bed

Leisure Family

10/10

Exceptional

24 Jan 2023

Ernesto

Great location, clean and lots of entertainment options in that area. The beach is amazing and the Bliss Lounge outside knows how to treat and value their guests! Amazing staff and they should be credited for my amazing experience there!

Leisure Self

6/10

Pleasant

15 Dec 2022

Bibeck

Family friendly but older hotel

This is an old hotel. You can tell once you get inside the room. The bathroom fixtures are outdated. The location is great being close to so many restaurants like Bla Bla and shopping. They have their own beach access and the hotel pool is ok. This is a family-friendly hotel with lots of space outdoors.

Friends_and_family Friends

10/10

Exceptional

18 Nov 2022

RAYAN

Fantastic hotel

It was a very special stay, as in the previous times. I thank Mr. Enjan for everything he did to make my stay comfortable. I thank the management of the Sheraton Hotel. I wish them all success and success.

Business

10/10

Exceptional

23 Oct 2022

Terry

Great staff

Staff so friendly
room good
Buffet great
persfect spot on the beach

Business

8/10

Excellent

12 Oct 2022

Alnoor

My 4rth time at this Sheraton.

Always an excellent level of service with great rooms, outstanding staff and beautiful grounds.
My main issue on this ovvasion is the bar next door Bla Bla. Blaring music until 3 am. Sheraton needs to take measures to stop this.

Business_and_leisure Partner

10/10

Exceptional

25 Sep 2022

Anne Cristina

Comfortable hotel and friendly staff. Fantastic location!!!

Leisure Family

10/10

Exceptional

19 Aug 2022

ihab

Very nice group and very helpful special thanks to the house keeping and reception specially Kajal and Justin

Leisure Family_with_children

8/10

Excellent

25 Apr 2022

Kerry

I agree with some of the other reviews: this property is dated but it definitely is not as basic as a Travel Lodge. It is still 5* if you bear in mind that it's an older hotel in a superb location. I was pleasantly surprised by the room which was spacious and very clean. Good black-out curtains, aircon worked fine and decent soundproofing (could not hear Iftar feasts or the Friday night party from first floor). Bathroom was tired but clean and hallway carpet was stained. Staff were all amazing: Olivier and Lee the trainee at reception, the brilliant cleaners and waiters, the breakfast staff every day, the lovely ladies at the cafe counter, all the pool and beach staff, the concierge who went out into the street to get us a taxi and had to drive back in the taxi as it was some distance away. They cannot do enough to help and are super-smiley and polite. The level of service is better than some 5* hotels I have stayed at.

What you are paying for is location, location, location. If you want a new, snazzy hotel, this is not it. But there are very few places in Dubai where you can walk out of your hotel onto the beach and onto a pedestrian walkway that takes you to Ain Dubai (great for views, sunsets, food) and all the way past the Pavilion on the Beach up to the Hilton. It is such a pleasure to be able to walk, run, jog from the hotel and not have to get a taxi every time we want to leave the hotel. That is what you pay for. And this hotel is worth the trade-off.

Leisure Family

10/10

Exceptional

03 Apr 2022

Verified traveler

Great vacation accommodation

The hotel was comfortable, perfectly located in JBR for restaurants, the beach and marina. Every staff member we spoke to was courteous, friendly and went out of their way to make our stay memorable. Particular mention to Anastasia on reception who helped us when we arrived early and our room wasn’t available. She made every effort to minimise the inconvenience - a real star. Would definitely return again.

Friends_and_family Family

10/10

Exceptional

26 Feb 2022

Alan

This is a haven from the bustle of the JBR area. The hotel staff are faultless in their attention from reception, to waiting staff and even beach security. Friendly and willing to help.
The breakfasts are good. Best beach value

Partner

10/10

Exceptional

19 Jan 2022

Cameron

Great service & provided early check in seamlessly

They were extremely accommodating to the customer's needs. I arrived on a morning flight and they arranged earlier access to my room as soon as they had one ready, with no friction and no added charges. Same for check out, they offered extra time based on my flight time out with no cost and no friction. The cleaners would work around my schedule for when to clean the room if I was in there during the day, as a normal level of service. It was a very pleasing experience to stay at the Sheraton JBR and I'd recommend them.

Business

10/10

Exceptional

18 Jan 2022

Anthony

January visit

Great hotel location. One of the first in the area and now looking a bit tired in places but more than made up for by the excellent friendly staff. I sadly suspect it won't be long before this valuable piece of real estate is replaced by a modern high rise hotel.

Partner

6/10

Pleasant

15 Jan 2022

Matthew

The location is excellent. On Jumeirah beach and close to the Marina. You can Uber anywhere for £7. Loads of restaurants, clubs and things to do…water sports, sky diving, everything is near by. I imagine it’s the best location one can have. Atlantis and the others all suffer from ‘keeping you in the resort’. You can get there cheap and then pay £100 for a pizza. The Sheraton puts you in walking distance to the best restaurants in Dubai.

Sadly the Sheraton is dated and it feels seriously lacklustre compared to the headline hotels. Compared to Atlantis and the Royal Mirage it feels like a Travelodge. Don’t get me wrong, it’s still a 5 star hotel and some aspects are worthy, but the decor, room feel and overall finish just isn’t competitive. If you want the perfect location for good value this is for you. If you want to be dazzled by the best Dubai has to offer, then you should avoid. Staff are good, as with everywhere in Dubia tbh.

Leisure Partner

6/10

Pleasant

11 Dec 2021

Natalia

Some of the staff members were super nice )Oliver!) but overall? They just don’t know how to clean the rooms properly, how to take care of birthday guests, how to literally do anything well. And the food is GROSS! I will not return. Hi

Leisure Family

10/10

Exceptional

23 Nov 2021

Isabella

great service and location

We had a great time at Sheraton JBR. The hotel is beach front with access to private beach, the location is perfect if you want to explore JBR and the marina, but also conveniently located to hop on a Taxi to downtown.
It was our anniversary and the team went above and beyond for us, by preparing balloons and chocolates to also advising us on where to go for dinner.

Partner

10/10

Exceptional

27 Oct 2021

Alnoor

Outstanding location. Staff across the board were very good indeed - Louise in the restaurant, Ripo cleaning the room, Bartending staff and reception.

Would defininetly return and also organise a conference here.

Business_and_leisure

8/10

Excellent

19 Oct 2021

Alka

We had an enjoyable experience at this hotel however did have have issues -
This hotel is advertised at a 5 star - however it was built 20 years ago and hasn’t been updated since - which makes it naturally more of a 4 star as it cannot compete with the amenities offered in other newer hotels - basic things like plug points and USB ports - smart coffee machines ect are not available let alone new
Modern and fresh decor -
The pool swimup bar looked like it was out of service years ago - with a huge build up
Of dirty and dust around it -
Generally the entire building needs refurbishing
That being said - the customer service is really
Good -
We requested something to sterilise baby bottles and a baby cot - both of which were ready and waiting in the room - huge plus points for
Accommodating our needs -

Where some
Issues arose - when we were dealt
With by Rami - a duty manager and on another occasion a manager from
The housekeeping team -
Both of
Whom went above and beyond to assist us with our issues and try to
Resolve
Them - both times to our satisfaction -
It seems the team work really Hard to Make up For The disappointment of the hotel
- which really is the fault
Of the head office at Marriott
Who should really invest in this building. The location is fantastic - and the beach access is
Brilliant!
The staff are really good and they deserve the acknowledgment and respect for their hard work.

Leisure Family_with_children

10/10

Exceptional

12 Oct 2021

Saira

Awesome

Excellent staff, great service. Easy check in and out. Very comfortable room. Beautiful views. Easy access to the beach. Comfortable lounge inside and outside. Good food.. service with a smile

Partner

8/10

Excellent

03 Oct 2021

Christina

Great staff

Leisure Self

10/10

Exceptional

01 Oct 2021

Abid

Abid

the stay was amazing and property location is outstanding.

Friends_and_family Friends

10/10

Exceptional

22 Sep 2021

Caroline

I love everything

Leisure Self

10/10

Exceptional

15 Sep 2021

Alan

The staff and Julie’s team were so kind and helpful thank you I could not fault them at all, great location for the beach and Dubai Marina. Food was always good plenty to choose from if going half or full board. Would thoroughly recommend the Sheraton.

Leisure Family

8/10

Excellent

25 Jul 2021

Hasan

Very good

Awesome location and Lovely staff. But the rooms need a renovation.

Self

10/10

Exceptional

22 Jun 2021

Verified traveler

The front desk staff was extremely helpful and she manged to address my needs at the time of checking.

Leisure Family

8/10

Excellent

22 Apr 2021

Verified traveler

great location great staff outdated rooms and the bath room was a little wornout

Business_and_leisure Self

8/10

Excellent

09 Mar 2021

Jennifer

Not a fan

Many services were closed. No pool service. Mirrors in bathroom were dirty. Very boring room and bathroom. Would not stay again. Black Goose had a very good burger.

Business

6/10

Pleasant

31 Jan 2021

Verified traveler

solo traveler

The hotel has a good location, lots of amenities, nice private beach, and excellent staff and service. The things I didn’t like about the hotel are cleanliness of rooms and the low quality standards. For instance stains on hall way carpet that gives you a vibe of 2 star hotel (even after notifying the hotel staff about some issues that may seem obvious no one seemed to care). Balcony rooms facing the walk (main attraction street) also face the hotels large dumpsters.

Business Self

2/10

Poor

10 Jan 2021

Verified traveler

Paid for a deluxe room, shower was poor and hadn't been refurbished. Only stayed 2 nights out of 6 and on return to UK tested positive for Covid. I am sure I picked it up the virus at hotel.

Leisure

4/10

Poor

17 Dec 2020

Verified traveler

Smell of room bathrooms was horrible. Staff didn’t clean consistently between service in main restaurant, nor beach chair has. Poor service in main restaurant. Had to chase waiters down to order beverages.

Leisure Self

6/10

Pleasant

11 Dec 2020

David

Food reminded me of cheap Spanish all inclusive fare. Service very poor in main restaurant but Chinese restaurant food great and staff lovely.

Partner

10/10

Exceptional

03 Dec 2020

brenda

Quick check in. Excellent breakfast. I was so exhausted when I arrived, and they made my dinner so quick and go it to my room. Everyone very nice.

Leisure Self

10/10

Exceptional

14 Nov 2020

Eyad

Lovely break

Nice 7 day relaxation on the beach in perfect weather!

Self

4/10

Poor

19 Oct 2020

Pooya

The customer services is not good the property is good and in good area they need to bring some change in customer service

10/10

Exceptional

02 Oct 2020

Debashis D

My choice of hotel @ JBR - Sheraton is the one!

It was an amazing experience from a room with a balcony that has a great view of the ocean and Ferris wheel :) The breakfast was super and the private beach plus the huge swimming pool were incredible. The staff were fabulous and to name a few - Hussein and Vinod at the front office, Kajol at the breakfast floor :))))

Partner

10/10

Exceptional

05 Jul 2020

Fadhel

Sheraton JBR experience

Our stay in general was excellent special thanks to Ahmed in the reception and Joyce in the restaurant we touched a very high quality of customer service from them, the Diner was delicious thanks to the great Chef.
In the Breakfast an unpleasant act happened of serving other people before us without respecting the order of first come first serve this lead us to leave the restaurant without having the breakfast as an act of protest but the restaurant management apologized for the mistake and served the breakfast in our the room.

Friends_and_family Family

8/10

Excellent

19 Jun 2020

BIN

Overall a pleasant hotel with nice service.

The location is great, and most of the staff are very friendly and service oriented, which I believe makes the whole experience better even though the facilities are outdated and do need some renovation. However I personally feel quite satisfied staying here. One thing though, I think hotel guests should not be charged for just bottle water in the pool where you already get lucrative revenue from day-pass guests.

Business

2/10

Poor

11 Jun 2020

Botros

very dirty

The room was very dirty, I was shocked. The wine bottle opener had food crumbs leftovers, the bathtub was clogged. Due to the corona virus I felt that I need to clean everything beforehand, and the result was a disaster, the tissue paper I cleaned with turned brown and black from the dirt

Friends_and_family Family

10/10

Exceptional

18 Mar 2020

Christopher

Exceptional staff, they make this resort what it is, wonderfully attentive and helpful.

Friends_and_family Partner

8/10

Excellent

15 Mar 2020

Verified traveler

Excellent location with good grounds around the hotel. The hotel is on the beach which is very well monitored by the hotel security team.