Olivia
There are no words to describe how disappointing this hotel is. I planned a vacation for my elderly aunt and her adult son. My cousin who has an intellectual disability and my aunt arrived to the hotel and they noticed it had very little amenities and no water in the room. They knew this hotel was economy class so they just accepted it. On the second night, their toilet malfunctioned and my aunt had to change rooms and in doing so forgot her portable charger. When she sent my cousin to ask the front desk if housekeeping found the charger, the staff talk down to my cousin with intellectual disabilities and would not give him a straight answer. My aunt who does not speak English, was forced to have her son speak for her which led him to be embarrassed by the hotel staff. Mocking him and laughing at him behind his back. Not only did they steal my aunts property but they made fun of her son for having a disability. I completely understand you get what you pay for but to rob a senior citizen and to mock and make fun of the special-needs community is crossing the line.
