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Castillo Santa Cecilia
Guanajuato · Mexico
Camino a la Valenciana s/n Km. 1View location
7.6/10Very good2,258 Reviews
Cleanliness7.2/10 7.2
Service7.6/10 7.6
Comfort7.2/10 7.2
Condition6.6/10 6.6
Amenities7.0/10 7.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Castillo Santa Cecilia
Enjoy a stay at the historic Hotel Castillo Santa Cecilia in Guanajuato, conveniently located near the Alley of the Kiss and just a short drive from the Mummies Museum and Juarez Theater.
Relax by the outdoor pool, admire the views from the terrace and garden, or enjoy international cuisine at one of the two on-site restaurants, including El Comedor Real. Stay connected with complimentary Wi-Fi, or unwind with a drink at one of the two bars/lounges.
The 100 air-conditioned guest rooms offer cable TV, private bathrooms with showers, complimentary toiletries, hair dryers, phones, and desks. A buffet breakfast and airport shuttle are available (fees apply).
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With a stay at Hotel Castillo Santa Cecilia in Guanajuato, you'll be a 1-minute walk from El Nopal Mine and 7 minutes by foot from Macrocenter I. This historic hotel is 1 mi (1.7 km) from Public Granary and 1.2 mi (1.9 km) from Alhondiga de Granaditas Museum.
Make yourself at home in one of the 100 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
Anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-out is available
Important information
-
You need to know
- No pets and no service animals are allowed at this property.
- Contactless check-out is available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
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Minimal age
18
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Optional fees
- Fee for buffet breakfast: approximately MXN 160 to 340 per person
- Airport shuttle fee: MXN 700 per vehicle (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
El Nopal Mine
0.1 km / 0.1 mi
Macrocenter I
0.6 km / 0.3 mi
Public Granary
1.4 km / 0.9 mi
Alhondiga de Granaditas Museum
1.7 km / 1 mi
Regional Museum of Guanajuato Alhondiga
1.7 km / 1 mi
Reforma Garden
1.7 km / 1.1 mi
San Roque Temple
1.7 km / 1.1 mi
Hidalgo Market
1.8 km / 1.1 mi
Diego Rivera Museum
1.8 km / 1.1 mi
Plaza de San Fernando
1.8 km / 1.1 mi
Ninteenth Century Museum
1.8 km / 1.1 mi
Iglesia de San Cayetano
2 km / 1.2 mi
Museo del Pueblo de Guanajuato
2 km / 1.2 mi
Bocamina San Cayetano
2 km / 1.2 mi
La Paz Square
2 km / 1.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2000
- Total number of rooms: 100
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
Show 23 more facilities & services
- Airport Shuttle
- Room service
- Laundry serviceExtra charge
- Medical serviceExtra charge
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Garden
- Terrace
- Café
- Bar
- Restaurant
- Non-smoking area
- Conference room
- Meeting room
- Outdoor freshwater pool
- Parasols
- Children playground
- Kids’ club
- Breakfast
- À la carte lunch
- À la carte dinner
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastillo Santa Cecilia
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastillo Santa Cecilia
SINGLE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SGL.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room ONE BEDRoom • ONE BEDROO.1B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastillo Santa Cecilia
Room ONE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.1B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastillo Santa Cecilia
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDSQUA.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastillo Santa Cecilia
QUADRUPLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastillo Santa Cecilia
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room ECONOMYRoom • ECONOMYROO.EY
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastillo Santa Cecilia
Room ECONOMY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Room code: ROO.EY
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastillo Santa Cecilia
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastillo Santa Cecilia
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastillo Santa Cecilia
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Castillo Santa Cecilia
100
reviews shown
Malitzina
DO NOT STAY HERE! - ¡NO SE QUEDEN AQUÍ!
We made our reservation for 2-nights thinking we were giving our son a one in a life time experience, staying in a “castle”.
When we arrived and received our rooms they were in very poor conditions and seemed to need dusting. We tolerated that, but then in the afternoon when my husband tried to shower there was NO hot water. My husband went to reception to try and get the issue resolved and discovered that the only person working was the receptionist. She informed us that the owner and the maintenance person who could turn the hot water on were at a town party and was unsure when they would return. She “upgraded” our rooms, which were still questionable. But the maintenance person was still a no show. When my husband went to speak to the receptionist again he overheard another customer complain about being without hot water for 2 days. At that point we decided to leave and look for another place to stay. Also, my confirmation charge was $211.68 and the hotel tried charging $333! I disputed the charge with my card company! Please be careful when booking here!
We made our reservation for 2-nights thinking we were giving our son a one in a life time experience, staying in a “castle”.
When we arrived and received our rooms they were in very poor conditions and seemed to need dusting. We tolerated that, but then in the afternoon when my husband tried to shower there was NO hot water. My husband went to reception to try and get the issue resolved and discovered that the only person working was the receptionist. She informed us that the owner and the maintenance person who could turn the hot water on were at a town party and was unsure when they would return. She “upgraded” our rooms, which were still questionable. But the maintenance person was still a no show. When my husband went to speak to the receptionist again he overheard another customer complain about being without hot water for 2 days. At that point we decided to leave and look for another place to stay. Also, my confirmation charge was $211.68 and the hotel tried charging $333! I disputed the charge with my card company! Please be careful when booking here!
Ednita
Great, simple place to stay. Just be mindful that it's an old castle, so the amenities are older as well. Overall, it was a great and unique experience and I really enjoyed my stay.
Fabricio
This place is badly in need of repairs. Our room walls were peeling paint and it reeked of dampness. The bed, bedding, and all furniture was super old including the box TV (90s?).The humidity smell was bad and our room had no window to open. Bathroom entirely was in bad shape and barely had water come out of shower along with counter with sink was broken and dirty. The room we got should have never been rented out. Also the place is haunted. Had a horrible night. Got there late and stayed a few hours only but almost left 10 min in. Decided to stay only because of how late it was. They should just turn it into a museum. Place looks magical from the outside don’t fall for it. Just visit during the day.
Cecilia
It was a unique experience to stay at a castle
Yolanda
The place was clean, staff was friendly and helpful.
Jeffery
Great place
Margarita
Love this place, we were here 17 years ago and it still looks great for being such an old and historic building.
Jeffery
Great
Lino
The gave me a very bad room, because I reserved through expedia.com . Unfriendly staff
Dirty room.
I booked this Hotel just for the experience and to be scared
Nothing else ! Do not expect great things here.
Dirty room.
I booked this Hotel just for the experience and to be scared
Nothing else ! Do not expect great things here.
Humberto
Instalaciones rústicas estilo colonial
cecilia
We had a nice stay at Castillo de Santa Cecilia, the place views are nice, our room was comfortable, don’t expect luxury it’s an old building, but good to get some rest! The halls needed attention for the cleaning aspect.
We enjoyed our stay!
We enjoyed our stay!
Yahaira
Buena atención a cliente, falta mantenimiento a los baños. No había agua caliente
Martina
I booked 2 nights, I left a night early. The castle was something I was looking forward to but it was a complete disappointment. The room layout was great, the outside property for photos was nice. The room itself was not clean, dusty and only one toilet worked. Saw some dead cockroaches. I traveled far so I was tired to leave at the moment. When it was bedtime both bed covers were covered in blood stains. At the point I couldn’t stay there. I left without even bothering with the front desk. I was so upset. Bathroom drain cover, tiles are all falling apart. The couches and chairs are all extremely dirty. If you want the photos of the castle visit during the day no need to stay. I learned my lesson you get what you paid for.
Laura
Great stay love it wonderful place and great vibe
Rogelio
Parking was easy and secure. AC cooled the room. The property outiside is beautiful. However, the rooms need a definite refurbishment.
luis
Excellent location. Beautiful place from the exterior. Nevertheless the rooms were not well maintained.
carol
The air conditioning was taped up then when it did go on it was extremely loud
JOSUE
Carpet visibly dirty. Mattress not comfortable. Bedding did not feel clean.
William
Exotic, unique architecture. Amazing variety of spaces. Great views. Staff mostly excellent though front desk staff is not up to standard
Angel
No funcionaba la TV y la regadera tampoco el restaurante cierra 8 pm y no hay variedad de comida, en general instalaciones muy viejas la TV era de las antiguas
Carolina
There is no elevator, the door handle wasn’t working, the bed was old and mattress was sinking.
Angelica
Like a dream
Oswaldo
👌
maria del rosario
Have the room cleaned
Margarita
The whole experience was terrible. Had we not arrived so late after a long journey and with a toddler, we would have found more suitable accommodations. Getting to our rooms was a nightmare. We were a group of 4 adults and 1 toddler and we were given rooms across the property from each other. We were given horrible directions to the rooms themselves which were very far from the reception desk-- ultimately the front desk attendant had to personally walk us to the room because it was so far and complicated to get to. The rooms themselves were horrific. Immediately upon entering, I noticed large insects on the ground, massive flying wasp-like beetles and dead flies on the floor and near the windows. The bathroom floor was completely wet because the toilet was leaking. The floorboards were coming apart to the point that if you didn't pay attention, the raised faux wood panels could cut your toes off. The bathroom was riddled with mold and revolting sewage smells emanated from the drain in the sink to the point I didn't want to use the water to even wash my hands. I used bottled water I had brought with us to brush my teeth. The room was hot upon arrival but at least they had a loud but working AC unit in the room. The room door lock was wobbly which didn't make me feel safe especially considering how far the room was. The property could be better lit especially considering how remote the rooms are in this \"castle\"-inspired property. The pool was gross so don't count on that.
Teresa
It was a neat experience with clean rooms and friendly staff.
Saul Ivan
The room was beyond neglected! Furniture was not only outdated but broken. If you like rustic furniture and tube televisions then is your thing. The door’s latch didn’t even work properly. The place is okey, good for a few pics, but you can tell it needs some good maintenance. The ceilings in the bathroom were moldy. I didn’t even stayed there, went for a different hotel.
Jose
Nice personal
YOLANDA
Perfect place for families and to take pictures. Staff were kind and the place is also great for exploring the city.
Tanya A
We had to leave the hotel just 5 hrs in, is was filthy, dirty, smelled like moist and there were bedbugs, we would like a refund
Miguel A
Yes
Luis
Loved it a must experience was Amazing.
John
I loved the Castle Vibes. Offered some great views and photo ops.
Karina
Hotel was ok, dislike that no transportation to and from the airport were available even though it shows it does when booking.
Viridiana
Staying in a castle was an amazing experience for my family and I. Needs some upgrades but overall it was a nice stay.
CINTHIA ANAHI
Needs more attention on maintenance
Carolina
I reserved 3 rooms and in one of them the door handle didn’t work, in another room the toilet and the card ti open the room didn’t work
James
The room smelled bad, of mold and fungus. We opened both windows and the smell never went away. The window screens were ripped and the curtains were dirty and couldn't open all the way. The furniture was in bad shape. There were no towels in the bathroom nor was drinking water offered. There was only one outlet and it was far from the beds. I asked for an extension cord so that I could plug in my CPAP and I was given one that was made of several lengths of wire taped together. When I turned down the blankets to go to bed, I found Kleenex in the bed, which makes me think that the sheets hadn't been changed after the last guest.
Yanira
El hotel es un edificio muy bonito. Pero necesita mucho mantenimiento ya en los cuartos.
Luisa
I call the scam castle the worse and dirtiest place I’ve ever stayed, the staff in the reception was not friendly at all, very rude and the cherry on top was a cucaracha on top of my bed a big 2” moving DISGUSTING!
Kathleen
The pictures were not representative of the property itself. Everything was very run down. One of the beds was broken. Just an old building that no one seems to care to do upkeep or repairs on. The breakfast we paid for in the restaurant was the best part of our stay!! We were very disappointed and no one seemed to care.
Juana
The castle is beautiful
Cesar
Big problem with the wifi. No conection to internet for the tv. Clean room, friendly staff, good food at the restaurant, lots of parking.
Maria
Extremely run down. Had to ask for different room as the first one back door didn’t lock although they knew this they still give it to us. The 2nd room Ceiling paint was coming off and got on all our clothes on us if we were still In a particular spot. I don’t understand why Expedia has this hotel available on website. Very disappointing
Oscar Oriol
Really bad experience, had to change rooms twice. First one was dirty and smelly. Second one got flooded. Rooms need some work done. Property is nice from outside only. I was expecting a really nice experience but turned the opposite. Requested my money back after my room got flooded and customer service was really bad, they didn’t help and they ignored me. Not recommended
silvia
I traveled with 7 girlfriends, booked 4 rooms for 1 night each room.
All 4 rooms needed to be updated, first room the door knob didn't work.
Second room, wood floor was in a very bad condition, toilet paper holder broken, several light switches loosen.
Very old beds and linens.
Old and noisy AC mini split unit.
All 4 rooms needed to be updated, first room the door knob didn't work.
Second room, wood floor was in a very bad condition, toilet paper holder broken, several light switches loosen.
Very old beds and linens.
Old and noisy AC mini split unit.
Martin Medina
Is good for the experience of sleeping on a castle but rooms are too old and dirty
Daniel
It is a very cool castle! Staff was not helpful. Coffee was goodbut the french toast was not cooked.
Alejandro
Muy buen lugar, staff super amable y super eficientes, te ayudan con cualquier duda o problema. Las instalaciones son muy bonitas pero si les hace falta un poco de mantenimiento en las habitaciones.
Maria
The castle is nice
jesus
Muchas cucarachas
Gustavo
Very nice place. I love Guanajuato
Olga
Prosperity conditions & facilities are not very good staff and services wasn’t good.
Edward
The property has tremendous potential but the rooms need complete refurbishing. The lingering odor of sewage in the bathroom, the shower head is terrible. Screens are ripped. AC barely functional. One outlet for the entire room. Exposed wires limited breakfast no dinner option. Hard to find service at night
Ángel Yehosua
Muy bonito
Alejandra
We had an unpleasant stay at this hotel. First off, the rooms are very dingy, they could use a lot of updating, which I think can be done without losing the integrity of the castle. The towels and bed sheets were stained and old. The bathroom sink and toilet kept backing up. There was no AC in our room. When I asked why the wifi wasn’t working, I was told by the receptionist that the internet doesn’t work in the bedrooms - not sure why that is?? And to top it off, the dining room tablecloths were very dirty as well. When I was given our bill for our breakfast, we were overcharged (not sure if intentional or not), so make sure you double check your bill if you do eat there.
Iliana
If I could leave a -5 star rating that's what el castillo will get. Staff not very friendly or willing to help guests. Room was outdated, the
Juan
The outside of the property is amazing but the customer service at night is bad, they dont fix anything wrong with the room's, we had spiderwebs in are drawers, no hot water, blood stain on the sheets, asked to get changed from rooms and got told no, couldn't get my money back so had to put up for this place for the 2 nights. They should really try too fixs there showers and toilets or just overall update everything!!!
Hiram
Muy decided!!!
Julio
The castle look
Jon
Good prices, the place is a little old but it has other good quality. Hence the price are fair. Please come and enjoy this hotel.
Elias
No hot water floors dirty. I was move to different rooms 3 times
julio
Really clean
Melissa
Muy lindo lugar, le falta algo de mantenimiento, pero está perfecto para quedarse en un lugar fuera de lo común.
Myriam Natali
The castle stay is an experience everyone should try at least once. I love the scenery, the staff was very nice and professional, I loved seeing all kinds of different people and tourist stopping to take pictures and interacting with guests, staying in the castle takes you back to old times and how people used to live.
Angel
I reserve for my parents and they like
Arturo
The property from the OUTSIDE is amazing! Beautiful to say the least, as soon as we arrived inside the room. Smelled like mold, the towels were not white.. they were almost gray of how old and stained they were. The bed sheets were not laundered, the floor hadn’t been swept for days if that. Very poor conditions on the inside of the building. The walls are stained to say the least! Horrible experience! I would spend my money at another hotel and not here. I been to more rural areas with better hotels than this. Dissatisfied!
Brandon A
Es muy bonito el castillo, el staff del hotel muy amable y me facilitaron todo
socorro de la
Only we are 4 people in the room and only have 2 towels
Emmanuel
Es muy bonito, las habitaciones cómodas, el personal en recepción fue grosero, el restaurante está muy bien, muy rica y variada la comida del buffet.
David
It's an old Medieval castle with decent amenities for what you pay for and its got a lot of history
HECTOR
Everything is beautiful, hospitality and attention to customer is great but something are not functioning correctly. They were willing to change me rooms.
Sharon
This is one of the most interesting hotels I have stayed at. Built in the 60s, but looks much, much older. Had a few minor issues like not enough towels and soap, no plugs near the bed, a broken part of the bed, but was definitely worth what we paid for it in character alone. The a/c was great and the hotel was relatively quiet. I recommend if you’re not super picky.
Itati
Nice
Ricardo
Great place love it
carla peña
The staff is amazing all the time. The facilities need some arrangements, for example mi TV could'nt work properly, my AC could'nt work properly. Its an old but amazing hotel. But I insist, the staff amazing!!! The restaurant serves everything delicious. The castle is really close to the center of Guanajuato.
Allan
The castle is a most unique property. But there are also the good, the bad and the ugly associated with this property.
Carlos
Beautiful place
Francisca
As we were walking towards our room, we hear estrange/scary noises in the hallway. When we entered the room we saw 2 big cockroaches, the toilet did not work. We went back to the reception and requested another room (reception staff was kind).This room was hot and the A/C wasn’t working. The towels were dirty. We decided to leave the property and look for another decent hotel. Finally,found one, by then, it was the middle of the night.
Eduardo
This was actually my first time staying at this hotel because I believed it was of good quality. which is especially difficult when you have a one-year-old baby.
My room had cockroaches. They did give us another room, but it was small and the blankets were stained.
The water of the shower was leaking the a/c unit was not working.
My room had cockroaches. They did give us another room, but it was small and the blankets were stained.
The water of the shower was leaking the a/c unit was not working.
karla
The castle is so beautiful. The scenery is breathtaking. The mattress are good but the bed frame needs to tighten up as it makes lots of noise. The restaurant staff is very helpful and friendly but the food isn’t good.
Cesar
Todo esta muy bien pero yo en lo personal me gustaría que vendieran bebidas y comida con mas variedad
Humberto
Dont stay here,,,it really sucks, please take my word for it.
Julio
Very nice
Natasha
The property, the castle on the outside, is gorgeous. the grounds are well maintained and the greenery is beautiful. BUT, the inside needs A LOT of work, at least in our room; the bathroom has had some repairs that were left visible & still needs more, the towels were once white but not anymore, the sheets & bedspreads were discolored, the floors were not clean, the furniture was falling apart....so sad because the outside was beautiful and the staff was so nice. Just needs some TLC in the rooms.
Raul
Nice people
Alejandra
To much noice weekend.
Maria
The outside of the castle is really beautiful m. But the rooms and interiors are really gross, dirty and nasty. We are moved three times and just one night, the first room have a nasty big blood stain on the sheets, the second room have a lot of hair on the bed, and the last one have a spiders. The only reason why stay that night is because was very late
Joel
This property was not ok to stay in. Room was very dirty. Hotel would not refund me due to the conditions of room. Bathroom floors were dirty and shower head. Also curtains were broken and torn. Dressers were broken. Also this property is in an unsafe location. After talking with locals they said not to stay at location. So I checked out and management would not offer refund. The restaurant at this location is horrible. Please don’t stay here.
Miguel
I’ll go again. Medieval castle in Guanajuato
Ilse
Hermoso lugar y muy buen servicio
Bev
Unfortunately the property is quite run down. The walls are still beautiful the toilets don't really flush and I would not walk into the shower as base was not clean. Only one restaurant with limited menu and if you would like an beverage with alcohol they had one beer. Beautiful building facade but falling apart.. we left after one night of a 4 night booking. So sad as we were looking forward to it.
Maribel
The place is very beautiful
Ricardo
Very nice place that needs a lot a up dates, including something to keep the sewer odors to come up, towels looks pretty rough, the beds seems pretty old and little bit comfortable
Jesus Edgar
No hoy water during our stay!
Everardo
Beautiful property
Gladys
Great historic hotel
Amazing historic castle/hotel! It was such a beautiful place to be in.
Susana
The place is beautiful please give maintenance to the rooms.
Diego
Las habitaciones huelen a humedad.
El servicio del restaurante en cuanto a comida y servicio, es deplorable. Los únicos en el restaurante éramos familia (30 personas), se tardaron 40 minutos en servirnos y nuestra comida estaba fría.
Por supuesto ya no regresamos. Estuvimos hospedados del 29Dec al 01Jan.
El servicio del restaurante en cuanto a comida y servicio, es deplorable. Los únicos en el restaurante éramos familia (30 personas), se tardaron 40 minutos en servirnos y nuestra comida estaba fría.
Por supuesto ya no regresamos. Estuvimos hospedados del 29Dec al 01Jan.
Jose
The places outside the hotel are not properly clean and the hotel is not taking care of the grounds .some of the rooms are very dirty .and the hotel administrator said the price we paid for the rooms with expedia were to low and i believe the hotel decided to give us the low grade rooms
Location & surroundings
Castillo Santa Cecilia
Camino a la Valenciana s/n Km. 1, Guanajuato, Mexico
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Castillo Santa Cecilia
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