Name: Residhome Grenoble Caserne De Bonne
Address: Rue Lazare Carnot, 21, Grenoble, 38000, FR

6/10

Pleasant

31 May 2026

Benjamin

Bizarre terrible bathroom with no shower curtain, but otherwise good. I really appreciated the location and his dark the room got

10/10

Exceptional

22 Dec 2025

Charmaine

The rooms were clean and the kitchen was practical. I’m not sure if you can cook a 5 course meal with it but why do that when there are SO many great restaurants in Grenoble!!!

Leisure Family

10/10

Exceptional

07 Jun 2025

Kevin

Great area with parks, cafes, restaurants and supermarkets nearby. An easy walk into the centre of town.

Business

10/10

Exceptional

10 Apr 2025

Shirley

The apartment was really good for our stay. Very helpful staff.

Friends_and_family Family

4/10

Poor

08 Mar 2025

stefan

Parking was not available and bathroom was not clean

Self

2/10

Poor

19 Nov 2024

Michelle

Terrible customer service old

There is a gentleman at check in with terrible attitude and no customer service whatsoever. He refused to ask the cleaning lady if the room was ready at 14:50. He said check in is at 15:00 so he doesn’t have to ask. I don’t know why this hotel employ him. His braids fall on his face and I could see his eyes but his attitude is horrible. The room was super hot and no one answers at front desk also very old and needs fixing

Friends_and_family Family

10/10

Exceptional

14 Nov 2024

Marcos

Excelent place to stay

6/10

Pleasant

21 Apr 2024

Ryan

Property felt a bit dated but was a good value overall. Large room, with a clean and well supplied kitchenette. Full sized bath and a comfortable bed.

Leisure Self

10/10

Exceptional

08 Apr 2024

Stephen

My son loved his stay in my stead.

My son stayed since I had to cancel our trip. He said his stay was excellent in every way. I also had to change the reservations several times including changing dates, canceling one room, and asking for a refund for the canceled room. I emailed with your staff member, Madame Anushka, several times and she was professional, timely, and efficient.

Self

8/10

Excellent

15 Mar 2024

Ranveer

Residhome review

The hotel stay was ok. Good location. Easy access with nice views in the mountains around Grenoble. Good access to restaurants and local amenities.

The breakfast cost at locution is much higher than booking online including breakfast. €18 for a very poor selection.
You have to pay extra if cleaning is required.

Business

8/10

Excellent

05 Jan 2024

Stefania

The hotel has great facilities. Although the hotel needs some minor renovations and work, the hotel rooms have everything you need and are comfortable.

Leisure Partner

10/10

Exceptional

28 Dec 2023

massimiliana

Spacious apartment with all the amenities

10/10

Exceptional

27 Nov 2023

Dongmei

Spacious room, nice location and friendly staff!

Leisure Family

8/10

Excellent

28 Aug 2023

Hawa

The staffs were very polite and professional. The area was peaceful and quite no matter what time of the day. Cleaning was exceptional. All questions answered. Views outside of window was fantastic. Excellent for both adult and children as there are parks nearby. Shops were accessible.
Overall, excellent customer service as well as my stay at the Residhome.
One thing to improve - if they could provide more pots in different sizes (more than 2) as well as lids that suit the pot to make cooking variability more better.

Friends_and_family Family

8/10

Excellent

13 Mar 2023

maxwell

Great property albeit old.
Good experience overall.

Leisure Partner

10/10

Exceptional

03 Nov 2022

Edwin

Overall a great positive experience

Leisure Partner

4/10

Poor

24 Sep 2022

Syham

The central location was good.
Staff attitude was terrible, dirty apartment was disgusting, no proper windows, minimum stuff in the \"kitchen\".

Leisure Partner

8/10

Excellent

13 Aug 2022

David

Super clean and a great location

It was a pleasant stay, good clean room and facilities were clean. The desk attendants were very pleasant and helpful. It also was in a great location close to a park for the kids, a grocery store many restaurants and about a ten minute walk to downtown. Close to the tram lines as well

Friends_and_family Family

10/10

Exceptional

01 Jan 2022

Verified traveler

Comfortable bed!! Larger room than we expected!!

4/10

Poor

08 Sep 2020

Sols

We stayed for two days but room wasn’t clean during our stay

Leisure Family

8/10

Excellent

07 Aug 2020

Verified traveler

Facilities good, street parking difficult, noisy at night from the park outside.

Partner

10/10

Exceptional

13 Jan 2020

Verified traveler

A massive room with plenty of facilities nearby. Staff were helpful and attentive. I would stay again.

Leisure Family

10/10

Exceptional

04 Jan 2020

Verified traveler

We liked the place! Good and tasty breakfast, clean, quiet and comfortable room, mini-kitchen with necessary equipment (even dishwasher), very nice receptionists. Centre-ville is less than 10 min walk. I would definetely choose this place again.

Partner

4/10

Poor

18 Jul 2019

Ben

The property itself was fine and fuctional however the booking experience was very poor. We requested an infants cot well in advance of our stay however we were told that this could only be confirmed a day before our stay. When explaining how we found this unacceptable, the reply was effectively 'this is our policy, you have a non-refundable room... lump it'. How they regard this as a 'special request'* really is beggars belief when when the booking page confirms there ARE cots available and that they're family friendly. Whilst we appreciate they do not have unlimited child's beds, there was no explanation as to why they couldn't be reserved and we certainly would not have booked here if we were informed they could not be reserved.

And a shout-out to the exceptionally poor experience of Expedia; not only do they say they have no matter in the bookings or refunds (despite we're paying them), but the claimed that for having two adults and an infant a double bed should be 'sufficient' and that the infant should sleep in the bed with the adults. This is certainly against the current advice for safer infant sleeping.

We were confirmed a cot the day before our booking, but we'd gone as far as to contemplate having to buy a cot for the stay... totally unacceptable.

*as if reproduction isn't one of the most basic human functions

Leisure Family_with_children

6/10

Pleasant

21 Jun 2019

Graham

NO HOT WATER

No hot water for a shower in the morning, this should be a basic must have

10/10

Exceptional

02 Jun 2019

Verified traveler

I like the accessible rooms for disabled and the space to move around in my wheelchair

Leisure Family

4/10

Poor

25 May 2019

Verified traveler

Stay in the studio apartment if you want to know how a frog in a well feels looking up at the sky from 4 walls with no windows and only the sky light. Staff at counter was helpful but cannot make up for the room.

Business Friends

8/10

Excellent

24 Apr 2019

alain

A very good Oassover week-end in Grenoble

Very good week-end near the Grenoble center. I recommend this hotel..

8/10

Excellent

17 Feb 2019

Verified traveler

Great location, Cleaning just once a week not good at all. Small room maybe is ok for one person not more.

10/10

Exceptional

05 Jan 2019

Jonathan

Highly recommended!

Perfect apartment hotel for visiting Grenoble. Just a 15 minutes walk to the old centre, and the immediate area is lovely. Parking under the Caserne de Bonne shopping centre is really handy, and you can get a large 4x4 in there (Mitsubishi Shogun)

Make sure you ask if th3hotel have a parking pass available, it reduces the pa4king to €12 per day, but they onlyhave a limited number.

Lovely sized rooms with mezzanine sleeping section, and living area downstairs.

Partner

8/10

Excellent

16 Nov 2018

Stephen

Nice short stay

The residhome was fine didn’t have the breakfast so cannot comment room comfortable but a bit tired considering it’s age staff however very friendly and immediate area had everything I needed tv could have had a better choice considering the international nature of Grenoble these days

8/10

Excellent

04 Nov 2018

Verified traveler

Room was clean and big. Kitchen had all essentials. Area had good shopping, bakery next door.
Difficulty in finding street parking and lot was expensive.
15 minute walk to downtown central old city.

4/10

Poor

16 Sep 2018

rose

No Parking at the Facilities

Ive got High expectations on this hotel,excited bec,The Picture shows so much space ,that you would think they have parking:but No they don't have parking space!This place is in the middle of the City,then,shopping center,Goverment buildings,Goverment Units flats.The parking is all the wa to the Shopping Center and you have to pay 17 euros per day.so stressfull if you have carhire,you have to park your car all the way to the shop and then go to your hotel 3minutes walk.I don't think its good for people with aged already to put up with this.The Rooms was Clean,Bed was Good,mini kitchen were you can cook.

6/10

Pleasant

26 Aug 2018

Amy

The studio had no windows that you could see out of and so we spent as little time in the room as possible. Staff were helpful. Ten minute walk to the town centre.

Partner

8/10

Excellent

08 Jul 2018

Verified traveler

Convenient location with local shops. 10 minutes walk to town centre.

6/10

Pleasant

24 Jun 2018

Verified traveler

Marginal at best.

Room check in was more than 1 hour late. Non smoking room smelled like someone had been smoking in it that day.
Staff communicated fine.

8/10

Excellent

26 May 2018

miettekr

Nice and big hotel, clean but noisy at night. There are a park in front of the hotel where some people make a big noise at night for couple of hours. That was the one problem.

6/10

Pleasant

16 Apr 2018

Stacey

Great location apartment

Location, comfort, cleanliness and amenities all good. Sadly the hot water was not working at the time we arrived at 2pm on Good Friday after traveling by plane & train from Singapore - so we weren't pleased. This was corrected by 6pm same day. We didn't select breakfast option as it wasn't included in price. Great location to old town and shopping and restaurants.

6/10

Pleasant

11 Apr 2018

Purpletin1

Cramped, like a rabbit hutch

Well, what a build up. However, when you get stuck in the loft with no windows, no ventilation and no blinds on the Velux you realise it was over sold!

8/10

Excellent

05 Apr 2018

Verified traveler

Great people at the front desk, helpful. Room could have been cleaner but very comfortable and the beds are amazingly comfy!

10/10

Exceptional

22 Jan 2018

Steve

Apartment hotel in classic renovated building

Close to the centre of Grenoble, this hotel resides in a military barracks that has been renovated. The rooms are large, with a seperate bedroom. Rooms also feature a well appointed kitchen, giving you the opportunity to cook a meal for yourself. There is also a number of restaurants and cafes nearby to choose from. The hotel is well appointed and is worth a visit, very reasonably priced. Somewhat unusual for a hotel, the toilet and bathroom are seperate, a very worthwhile feature.

10/10

Exceptional

14 Nov 2017

Jayanth

Great place at the center of the city

Great place to stay. The room has a small kitchen too. The staff were very helpful and even gave me a small fan for the night.

10/10

Exceptional

30 Oct 2017

Verified traveler

Good location, comfortable good sized rooms

Very friendly and helpful staff. We liked it here.

10/10

Exceptional

18 Jul 2017

ingrid

We would stay here again.

We booked a mini suite with kitchenette and sofa bed. Quiet room with good AC. Good value. Not luxurious. Great hotel if traveling with children: next to playground, water-play area and shopping mall.

Family

10/10

Exceptional

12 Jun 2017

Verified traveler

I liked it and my family also

It's a fantastic hotel to stay on it

Family

10/10

Exceptional

23 Feb 2017

Ryan

Excellent apartment hotel in great area

Very nice two-level apartment style room. Very close to shopping. Highly recommended.

8/10

Excellent

04 Feb 2017

Markus

Good location

The hotel was ok, but the rooms needed some repairs. The shower head was broken, the laminate flooring had some gaps in it, the stairs to the loft were creaking horribly...

8/10

Excellent

08 Jan 2017

Vesselina

Convenient hotel

There was a huge disappointment for us to find out after we have arrived that the rooms are cleaned only once a week!
We didn't have this information in advance. It's not mentioned in the details Hotels.com offer about this hotel. I couldn't find the information on the hotel's website either.
We have two kids - 6 yard old and 7 months old baby. Had we known about the cleaning service we would never booked the hotel. I think anyone with kids, especially wit a baby, would book a hotel room which is cleaned once a week!

Family

8/10

Excellent

03 Jan 2017

Melvin

Convenient, great price and clean

Great stay overall. Close to Tram and shopping area. Family friendly. Parks & cinema close for children.

Family

8/10

Excellent

15 Sep 2016

Mehri

Reception very professional, kind and friendly

Good and satisfaction

Partner

8/10

Excellent

29 Aug 2016

John

Good place to stay

Location and neighbourhood are good, in Grenoble's eco-quarter. Surrounded by park and a square with fountains. Mountains all around. Good modestly priced restaurants, grocery stores and other shopping nearby. Can easily walk to tram lines and buses and the older part of the city. We really enjoyed our two weeks in Grenoble.

10/10

Exceptional

20 Aug 2016

Verified traveler

Great hotel with lots of amenities!

We liked this hotel a lot. It was handy for all the sights we wanted to see and had everything and more that we needed, all at a reasonable price. The only drawback for us was finding parking. We used the underground public parking which added 17 euros per day to the cost.

10/10

Exceptional

02 Aug 2016

Linda

Would stay here again

We have stayed here before and will likely stay here again if we were to return to Grenoble. The hotel was nice and the staff were friendly. We did have an issue with the plumbing in the room but when we brought it to the attention of the staff they went to deal with it straight away. The room was on two levels which gave us a sleeping space and a separate living area which was nice.

Partner

8/10

Excellent

28 Apr 2016

DP

Good quality-price ratio

Rooms are compact, cleverly fitted with small built in kitchenette. clean, service in hotel very friendly. breakfast is very good, albeit a bit expensive. as there is a bakery just outside, (as well as a shopping mall) it's easy to buy freshly baked goods and eat in the room.
the only thing is that the windows are small, and close automatically when raindrops are sensed, so the rooms tend to get quite stuffy and hot, with no possibility of opening even a little bit when raindrops are near the sensors. In summer it must get quite warm! no airco.

Family

8/10

Excellent

05 Mar 2016

Verified traveler

Very positive and service minded staff. Great location and very functional hotel

10/10

Exceptional

10 Feb 2016

Chris

Grenoble stay

Clean spacious hotel with friendly staff. Underground parking has low roof so could not enter with 4x4 and top box!Nice area with shops on hand.

Family

10/10

Exceptional

26 Jan 2016

Emma

Would recommend

Beautiful room with beautiful view. Was ideal and affordable for me and three friends. There is also a great sound system (compatible with old generation iPhones). Good location, especially if you like shopping. The only hiccup was that we had to ask reception for a duvet for the second bed but we received it very promptly. Staff were nice.

Family

10/10

Exceptional

07 Jan 2016

Muse

Good hotel to stay with good price

This is a great hotel located close to the heart of the tourist area. The staffs are really helpful.

Family

10/10

Exceptional

24 Nov 2015

Verified traveler

Good price, good location.

Good central hotel for business stay.
Closed offstreet parking available at mall. (Extra charge)
Couple of restaurant and a boulangerie and shops (inc Monoprix for groceries) right next door.

In-room kitchen facilities if you want to stay in.

Smaller rooms only have skylight/Velux windows.

10/10

Exceptional

12 Oct 2015

Anthony

Lovely hotel/apartment near the centre of Grenoble

We had a lovely stay at this hotel, the room was clean and refreshed daily and the hotel staff were more than friendly! They have parking on offer which costs about 5 euros less per day than the car park charges, and it is in the middle of Casserne De Bonne which is a shopping area.

8/10

Excellent

05 Oct 2015

Donald

Great for a stop over!!

good clean hotel with a bedroom, living room and small kitchenette. Did not have any windows only roof skylights, so felt a bit claustrophobic, so check what room you have. Good location to shops and local small cafes. Had to park in shopping centre car park, no parking on site. Only stayed for one night as a stop over. Breakfast was sufficient.

Partner

8/10

Excellent

23 Sep 2015

meg

Very good location. easy walking distance to old centre of town. close to shops, groceries, restaurants and tram. overall very good.

Family

8/10

Excellent

22 Sep 2015

neil

Good value, but needs some improvement

Studio apt. only had skylight no window. Check in was late, 3:00 p.m. Stayed 4 nights room was never cleaned as staff said it would be. Had to ask for clean towels. Did not have luggage stands also no outlet in bathroom for curling iron. Should have adult management. Staff was friendly and helpful.

Partner

6/10

Pleasant

23 Jul 2015

Verified traveler

Decent place, but the AC in the summer is a bummer

The hotel is a decent place for long term stays. However, if you get a duplex, the upstairs can be very warm because the air conditioning does not reach the upper level. You might end up on the couch down stairs.

The neighborhood is decent, except it seems like everything in the area is closed on Sundays.

The setting in the Alps is absolutely beautiful.

10/10

Exceptional

08 Jul 2015

Verified traveler

Great Find in Grenoble

This hotel is in a nicely renovated area of Grenoble with many shops and restaurants nearby. The location is ideal for exploring Grenoble on foot. Easy parking located in parking garage next door, there is a parking fee but the hotel provides a discount. Located near to a Monoprix so we stocked the refrigerator for breakfast, lunch and snacks. We reserved a 1 bedroom apartment, our room was clean and spacious enough for 2 adults and 1 child. We did not use the bar/restaurant but the hotel does have one on site. The hotel staff were very friendly and helpful. We used the laundry facility on site which was very convenient.

10/10

Exceptional

02 Jul 2015

Sandra

Great location, excellent facilities

We chose Grenoble as we wanted to explore the surrounding mountains. Staff were extremely helpful in advising us where to go and how to get there. We managed five fantastic walks in the week. We visited Chambery by train on the Sunday but found most things closed, including the Chateau and the Cathedral - fortunately the Savoie Cup was in Chambery that day and we were treated to a feast of Porches and Ferraris! In Grenoble we used the Bubbles chairlift to get up to La Bastille with wonderful views over the city and surrounding area. Local buses and trams were inexpensive and easy to get around. Although we had a self-catering apartment we ate out every night as the restaurants were plentiful and the food was excellent.

10/10

Exceptional

11 Jun 2015

Eric

Good experience, would stay again.

We spent two days in Grenoble in late May. We had a bright two level room (i.e. Bedroom in the loft. Very well appointed room, with a large comfortable bed. Parking was secure but at an extra cost. We used the clothes washing facilities (which were much appreciated) but did not partake in breakfast since we felt it was too expensive. The hotel is well situated and we walked to visit the old centre town. The front desk staff were very helpful. We spoke to them in French so did not evaluate level of English.

Partner

8/10

Excellent

09 Mar 2015

catherine

Great location and loved the kitchen facilities

We spent 3 nights here and ended up eating in much more than we had anticipated because there are two supermarkets right by the hotel and the kitchen was good enough to prepare decent meals-and there was a corkscrew !
My only gripe is that there was no washing up liquid in the dispenser do we used shampoo then ran out. The room was cleaned but the shampoo/ toilet paper/ body lotion/shower gel wasn't replaced and, as there was only one if each for the two of us and we used it for washing up it didn't go far. Having said that, when we asked for more loo rolls at reception they gave us them immediately.
The hotel is wonderfully located and is on a new Eco square. We could see fish in the pond from our room.
It's very good value for money and I'd recommend it.

10/10

Exceptional

07 Mar 2015

Verified traveler

Nice hotel i city centre

Beautiful surrounding, but unfortunately no access by car.

8/10

Excellent

03 Mar 2015

chris

Clean but compact studio

I've been to the arcachon and paris residhomes and thdy are all very good value. Very compact room but perfectly clean. Tram station not too far away and very close to Monoprix food shop and a small shopping centre. A short tram ride takes you to the cable car for a nice trip out.

10/10

Exceptional

24 Feb 2015

J

Town centre hotel

Great hotel , very large rooms

Family

8/10

Excellent

23 Feb 2015

Verified traveler

End of ski holiday, hotel near Airport

Good family hotel, close to shops and daytime eating places. Unfortunately about 20mins walk to good restaurants at night.

10/10

Exceptional

09 Feb 2015

Stanley

A good place to stay in Grenoble.

Spacious apartment with magnificent view over park towards mountain backdrop. Very close to shopping mall and supermarkets. Initially set up room with double bed instead of twin beds as requested when booking. Corrected on following day. Kitchen well-equipped for meal preparation. Reception desk staff very friendly and helpful. All in all a good place to stay.

Family

10/10

Exceptional

19 Jan 2015

Verified traveler

Quiet, spacious suites in perfect location

I have stayed at this hotel several times. The suites of course are considerably larger and more comfortable, with wonderfully high ceilings and tall windows with beautiful views of the surrounding mountains. The single occupancy rooms on the top floor are much smaller with just one window on the ceiling. On some past stays the rooms, though otherwise very clean, have been a little dusty, but when asked the cleaning service will make an effort. The location is perfect for visiting downtown Grenoble, as well as the new technologsy/business section of town, as well as the train station. There are plenty of shops and cafes right next door, and as it is in the middle of a park it is very quiet. I have stayed at several hotels in Grenoble, the Residhome Caserne de Bonne is by far my preferred hotel in Grenoble.

10/10

Exceptional

19 Jan 2015

Dave

Charming hotel room with loft

Charming hotel, well situated. I was in a room with the bed upstairs in a loft, which was very charming, but the heat rose and it was hard to get it cool enough. Slept with the windows open the whole time (in January).

8/10

Excellent

17 Jan 2015

Susan

Don't judge the book by it's cover

When we walked into this hotel I felt like I was in a college dorm. There was only one person working at the desk and he was on the phone. We had to wait at least 10 minutes for him to stop talking and help us, and when he did he acted as though he was doing us a favor. However, the minute we got into our room things changed! A \"home away from home\", the room (more like an apartment) was extremely clean and fully equipped with everything we needed to feel comfortable! Highly recommended.

Partner

8/10

Excellent

02 Jan 2015

Rebecca

Great gem in the heart of Grenoble!

Very good value for money.

Partner

8/10

Excellent

03 Oct 2014

Lovely Couple

Romantic with Great view and Location

The location of the hotel is perfect! Its beside of the shopping mall so we could park our car in the underground parking of the mall which cost only 15 Euro per day.
We were amazed by the building itself. Its beautiful and the surrounding area is calm and quiet. Upon our arrival, we were greeted by Ms. Kamela at the reception. She is so lovely and helpful. Her friendliness and smile made our day after a long day drive to Grenoble. She checked us in very quickly and super efficient. Ms. Kamela even solved our problem with the room so professionally. We felt so lucky to have her to check us in.
We will be going to Grenoble again in October and for sure we will stay again in Caserne De Bonne.
The view from the room is so amazing with gardens and fountains in front and at the back the high mountains. Thr room is clean and we even have free wifi provided. Lots of restaurants nearby.

10/10

Exceptional

17 Sep 2014

Tim

Pleasant stay in Grenoble

I've stayed in many places in Grenoble - usually booked by someone in my work. This one I chose myself for convenience, and it turned out to be a nice surprise. Good value, good breakfast, clean, comfortable and tidy. A few nice restaurants very close by (great sushi!) Recommended

8/10

Excellent

21 Aug 2014

Alain JG

A very quiet night inthe Grenoble center

Very well located, in the center of Grenoble, very quiet. But there is no direct car access to the hotel registration. The breakfast buffet is excellent.

8/10

Excellent

28 Jun 2014

Martin

Nice business hotel in Grenoble

We have stayed here several times before and no matter how many times we stay, we enjoy this hotel. The staff is great, and location couldn't be better. The only complain I have about this hotel is that the parking is a bit of hassle.

10/10

Exceptional

12 Mar 2014

Luca

well located hotel with nice architecture

A single night stay in this centrally located hotel that occupies a former military quarters. The overall style is cool and very comfortable. The rooms have high ceiling (*really* high ceilings, 5 m at least), with beautiful windows looking over the mountains. In proximity of the shopping mall \"Caserne de Bonne\". The center is within easy walking distance.

10/10

Exceptional

24 Feb 2014

Fifi sb

Excellent value and location

The room was clean and well appointed with a kitchen area, dining table, sofa bed, desk and TV in the main area, a separate double bedroom with TV, a large hall with bathroom and separate WC off. Good views of the surrounding mountains from the large windows. The Caserne de Bonne has a small shopping mall adjacent with overnight parking for 15.00 euros. A few restaurants within easy walking distance and a Subway also. Supermarket just 5 minute walk away as well. Reception staff even helped order pizza to our room. Overall a great hotel in pleasant landscaped area. Would definitely return here again.

Family

10/10

Exceptional

09 Feb 2014

Mario

Fantastic value

Absolutely loved this place, it is in the heart of Grenoble, close to everything, the staff was always very helpful and pleasant. Try and ask for a room with a window to view the Alps....no matter what direction you face.

Family

10/10

Exceptional

08 Sep 2013

renee

Wonderful hotel in best area with spectacular view

Wonderful hotel in best area with spectacular view in all of Grenoble!! I will stay there again!

8/10

Excellent

22 Aug 2013

Verified traveler

Surprisingly good value

Has all the facilities of a hotel (towels, toiletries, free wifi) with the space of an apartment (livingroom, bedroom, kitchenette, separate bathroom and toilet). Sure the rooms aren't the largest but they are plenty big enough. Could easily stay there for a number of days without having to be out all day every day.

Family

2/10

Poor

14 Aug 2013

Verified traveler

Flawed Hotel Policies ruin this hotels potential

This hotel is in a great location and the apartments are nice, beds comfy, but this hotel has bizarre policies. The first is that if your stay is from 1-4 nights, then your room is cleaned every day and towels, etc restocked. If you stay longer than 7 days then your room is cleaned once a week. If you stay 5 or 6 days, your room is not cleaned at all. So since my stay was for 5 nights, my room was not cleaned after my arrival. Which is not great if you have a 2y old child and want to maintain a decent level of hygiene. If I'd booked first for 3 then another 2 nights, we would have benefitted from having the room cleaned every day. A very strange policy if you ask me. The second also bizarre policy is that the hotel staff do not keep a master key for the wardrobe safes onsite, it is kept with the hotel director 'for security reasons'. We were leaving on a Saturday and we discovered that our 2y old son had closed the wardrobe safe. Unfortunately the was that it was the weekend and not allowed to disturb the director, they would check the safe on Monday and charge me for forwarding anything that was left in the safe. Fortunately, there was nothing, but it could have easily been our passport, my wife’s wedding ring, etc but this was not an emergency. My advice if you choose this hotel is 1) never stay longer than 4 nights and 2) never check-out on the weekend. We had the same girl on both occasions, and it was like talking to a brick wall.

8/10

Excellent

05 Jul 2013

Verified traveler

Grenoble July 1-4, 2013

Nice hotel and staff. Great location, close to everything, train station, all three tramway stops, two supermarkets... The room is well equipped, just like a small apartment, microwave, dishwasher...

8/10

Excellent

12 Apr 2013

Martin

Rooms for one (or two) people on level 4 aren't as nice as other rooms on lower floors - they have skylights, not windows, so no view, and are a bit cramped. In addition it can be difficult to work out how to use the remote controls for the skylight to get it to open for ventilation or to get the shutter to close for darkness. The air-conditioning (used only because I couldn't get ventilation from the window) also seems a bit erratic. Rest of hotel - indeed other features of room - were really good, though breakfast was a bit of a rip-off

2/10

Poor

18 Mar 2013

Verified traveler

Dirty

Bathroom and towels very dirty!!!! Housekeeping did a very bad job

8/10

Excellent

11 Feb 2013

Verified traveler

Skip the hotel breakfast--fitness equip. was poor

Overall nice, clean, new hotel with very large rooms for European standards, and the staff was very nice. Breakfast was not worth it and there is a great bakery right next door. The fitness equipment was quite poor.

6/10

Pleasant

16 Oct 2012

Verified traveler

Third time a charm

This was the third time we stayed there over a three-month period. It's a great location, clean, and except for the manager, who can be pleasant or very un-, the staff is good. Couple of downsides--wifi for only one person at a time in the room, one washing machine is always broken, and the gym equipment is okay but could use maintenance. Otherwise, if you're visiting Grenoble, I'd recommend it. We stayed in two other aparthotels there, and one had a much friendlier manager who spoke excellent English (and let us store our bags when we were out of town for a week) and the other was cheaper, but if you want the location and a great view, this one's it.

10/10

Exceptional

07 Sep 2012

Verified traveler

Don't hesitate to stay here.

For the price, and comapred to previous reviewers this hotel far exceeded my expectations. Excellent front desk agents that spoke english just fine or even quite well. One staff in particular, I believe his name was Cristoff, was fantistic. Room was small but perfectly fine. beds were clean and comfortable with sheets covering a duvet for cleanliness. The kitchen was fantastic and we used it to cook an entire dinner. Has dishwasher and fridge which we used for keeping yogurt bought at the supermarket a block down. One of the most economical hotels in the area, and far exceeded expectations. don't hesitate to stay here.

10/10

Exceptional

05 Sep 2012

Mark

Good Hotel in a decent location

Good hotel - decent rooms with very high ceilings. Location was ideal - close to the centre (10 min walk). Parked in the shopping centre right next door - big garage with lots of space. Plenty of restaurants and shops right outside the hotel. Bit tricky to find but look for the Parking Caserne de Bonne. Contrary to some reviews the reception were very friendly and helpful.

8/10

Excellent

03 Sep 2012

Ed

Great apartment hotel

Very clean apartment hotel in beautifully renovated old building. We arrived by car and it was a little difficult to actually find since it is in a pedestrian precinct. Trick is to park the car in the large public carpark (about 12e per day), then it is easy access from the car park exits. Very good and reasonably priced breakfast.

8/10

Excellent

17 Aug 2012

George

Hard to find!

If you are driving without a gps, the hotel is very hard to find. It is poorly marked and one half block off the primary street. The map on Hotels.com is also miss leading. Now that I know where it is, I would stay there again. Nice hotel, friendly staff, well appointed room, good breakfast and reasonable price.

8/10

Excellent

20 Jul 2012

Emma

Clean, comfortable, and excellent value for money

This aparthotel is excellent value for money. Located a little further out of town, it was nevertheless within easy walking distance of the centre and was easily accessible by public transport. The surrounding area is very pleasant with a number of restaurants and shops just outside the hotel building and a supermarket just a couple of minutes walk away. The apartment was well-maintained, had a fully fitted kitchen and well appointed bathroom. The only issue we encountered with our stay was in the provision of the Wi-Fi - for a two person apartment we were issued with just one code for the internet allowing only one device to be used online during our stay which we were advised to share. For us this was less than desirable, and the advertised free Wi-Fi had been one of the reasons I chose this property above any others. Other than that we enjoyed an excellent stay, and I would gladly recommend this hotel.

8/10

Excellent

15 Jul 2012

biz traveler

Great hotel for family and for business travelers

We have stayed at this hotel right after it was opened last year and it was very nice although there were some construction going on around us. This year, most of the construction was completed and it was quite delightful. The only complain I have about this hotel is that parking isn't so easy especially if you get to the hotel late in the evening. the underground garage gets closed late at night and it opens around 8:30am in the morning.

8/10

Excellent

24 Jun 2012

Verified traveler

Great place to stay

We only stayed one night as we were driving from Paris to Rome. This hotel was a clean, comfortable and secure location. Comfortable walking distance to restaurants and nice view of the mountains.

Family

4/10

Poor

24 Jun 2012

Henigman

The room and the location were very good but the hotel staff was rude and unhelpful

We stayed at the Residhome Grenoble for 3 nights and the location and studio room were very good. The hotel staff, however, was rude and unhelpful when our car woud not start after checking out and we asked to use their telephone to call the rental car agency. One hotel clerk thought it necessary to lecture us about not being able to use our American cell phones in France. Terrible customer service ruined our otherwise positive experience. We suggest you spend your money elsewhere when visiting the beautiful city of Grenoble!

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