Sheraton Santiago & Convention Center

Chile , Santiago de Chile
SANTIAGO, Avenida Santa Maria 1742
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100 reviews shown

6/10

Pleasant

03 Mar 2026

Kelly

Cleaning staff very pleasant but room cleaning and supplies were sporadic. Front desk staff doesn't really go out of their way to help you. Pool is freezing. Santiago is beautiful and the hotel was in a nice location within walking distance to restaurants and bars.

Friends

4/10

Poor

01 Mar 2026

Dawn

Noisy and disinterested staff

Self

10/10

Exceptional

28 Feb 2026

Calleen

Clean room, pleasant staff, safe area there.

Partner

8/10

Excellent

24 Feb 2026

Margaret Mary

Clean room friendly staff.

6/10

Pleasant

22 Feb 2026

Karen

This is a hard review to do. We stayed there four days and had both good and bad experiences. The restaurant wait staff were very inconsistent, often they would tell you they were going to bring you something and they never would. Also, it was very hard to know what services the hotel had during what hours and menus were hard to come by. The pool was nice but not heated. I question the cleanliness and quality of foods.

Partner

6/10

Pleasant

18 Feb 2026

Doris

The rooms and the hotels needs to be remodels/updated. They should have at less one staff member that speaks multiple languages(English). There were no amenities there else for the pool and gym.

Self

2/10

Poor

06 Feb 2026

Stephen

Rooms dirty. Airconditioning did not work. No hot water in the bathroom. Carpet smelt mouldy.

Overall this was the worst Sheraton I've ever stayed in and I would not recommend to anybody.

Partner

10/10

Exceptional

02 Feb 2026

Esther

Great

10/10

Exceptional

31 Jan 2026

Matthew

Nice pool

8/10

Excellent

26 Jan 2026

Vladislav

Positive: Good, attentive staff. Nice pool area with plenty of different seating options. Excellent executive lunch option.

Negative: breakfast was not tasty, lacked variety (same options over 4 night stay), cut fruit was not fresh.

Business

10/10

Exceptional

09 Jan 2026

John Fraser

We booked this hotel pre-cruise as it was the hotel used by the cruise line for guests. We found the people (front desk, wait staff and housekeeping) to be friendly and outgoing. The breakfast buffet had many choices and the Lobby Bar was convenient for grabbing a meal or a snack. Word of advice, the pizza is large enough for two. The room was clean, shampoo, conditioner and body wash is readily available along with a body cream

Leisure Partner

10/10

Exceptional

09 Jan 2026

David

Great staff and location!

10/10

Exceptional

09 Jan 2026

Keith

Pool was amazing as was the bar and restaurant. Staff all went above and beyond in everything. Only (very minor) complaint - rooms need more charge ports.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Ann

How nice the check in lady was

10/10

Exceptional

06 Jan 2026

Samuel

Food and service are excellent

Leisure Family

2/10

Poor

04 Jan 2026

Alex

I have been coming to this hotel for 30 years and unfortunately had the most disappointing visit over that time. It started with checking in on the 31st of Dec and finding out their pool was closed for the day due to New Year's eve party prep. From there the hotel room my wife and I were assigned had poor A/C circulation and the temperature got up to 86 degrees &F/30 degrees C before we needed to switch rooms at almost 11 pm. The remainder of the time was average at best as the hotel struggled with a sold out hotel. The rooms continued to be warmer than normal in spit of being in a new room which is a bigger hotel issue than just a room issue. We were offered a form of compensation to the initial bad start only to find out that the hotel was unable to honor what was offered to us. Safe to say we will not be coming back and we recommend all travelers who want a cool room in the summer to avoid this hotel. A shame based on how iconic this hotel was in Santiago for the 90's and the early 2000's.

Leisure Family

10/10

Exceptional

27 Dec 2025

Petrea

We had a great visit and all the staff were accommodating and helpful!

6/10

Pleasant

02 Dec 2025

Sergio

Hotel needs a renovation little updated also the hotel himself is more oriented to corporate. Parking is very tight all employees are very accomodating.

10/10

Exceptional

01 Dec 2025

Andres

Great option

Business Self

8/10

Excellent

28 Nov 2025

Richard

Great service at the Pool bar!

Leisure Friends

10/10

Exceptional

28 Nov 2025

Yes

2/10

Poor

22 Nov 2025

William

Horrible can’t believe they hang the Sheraton name on this dump!

10/10

Exceptional

11 Nov 2025

Catherine

Easy check in and good restaurants.

Leisure Family

10/10

Exceptional

25 Oct 2025

Cameron

the staff of the Sheraton were amazing, best we have seen in years and we travel avidly. Thank you to everyone.

Business Family

10/10

Exceptional

23 Oct 2025

Karl

Early check in not provided even though I bought a high end room.

Bathtub drain didn’t work. After the tub was full of water. The very nice and professional engineer fixed the mechanism but the drain was still very slow.

Alternative room was at the back of the building instead of the view room with the malfunctioning drain.

Leisure

10/10

Exceptional

22 Oct 2025

Fredy

Very nice hotel✔️

Leisure Partner

10/10

Exceptional

21 Oct 2025

Percy

This hotel offers a good value for a quiet place. The room is very clean and the facilities are great.

Business_and_leisure Self

10/10

Exceptional

13 Oct 2025

Jorge

Had a great time

10/10

Exceptional

04 Oct 2025

Michelle

Friendly staff ! Many food options and conveniently located near metro and mall.

Business_and_leisure Self

10/10

Exceptional

02 Oct 2025

Karen

Good stay. Nice staff

Business Self

10/10

Exceptional

19 Sep 2025

Steven

Very nice staff and i enjoyed the bar later in the evening. I met many very friendly Argentineans.

Leisure Self

10/10

Exceptional

13 Sep 2025

Eran

Great stay at the Sheraton SCL

I came for a Congress atbthe hotel
The room was big, very comfortable.
The service was great.
The hotel is near two great shopping centers, so that was nice as I did not have time to go to the city centers.
Plenty of nice restaurants in a walking distance.
I would love to gome back !!

Business

10/10

Exceptional

08 Sep 2025

Angelica

The hotel is fantastic the stuff profesional duper clean beautiful facilities the restaurants are top we stay there highly recommended locations is premium view is fantastic stuff friendly and profesional 100% thank you very much

Partner

8/10

Excellent

28 Aug 2025

Pedro

Restaurant staff was very slow in service. Even with not a lot of customers. A few times I had to wait z10 minutes before someone came up to me.

Business

10/10

Exceptional

22 Aug 2025

Ana

Hotel is very well located easy to tourist from there, people are very nice and friendly, I love the variety options for breakfast and even I could have my oatmeal with all the seeds and granolas I like. Hotel is close to Costanera Center mall and all the restaurants you can enjoy. Happy to choose it.

Business_and_leisure Partner

10/10

Exceptional

04 Aug 2025

Tatiana

The service was good

Leisure

2/10

Poor

28 Jul 2025

Paula

The hotel staff are not friendly. The hotel rooms are old and noisy.
I moved a room and forgot a toiletry bag in the previous room and ask housekeeping to fetch it but they said that it was not there. The bag contained my medication and they said that it was not there. Strange that it was not there as it was only a few minutes afterwards and the bag was gone. The staff most certainly took it.

Business Self

6/10

Pleasant

02 Jun 2025

Juan

nice place , but a bit far from EL Golf

Business Self

8/10

Excellent

02 Jun 2025

Juan

nice pool

Business Self

8/10

Excellent

17 Apr 2025

Crystal

Good property. Lots of space outdoors. Can be a little overwhelming if there are big conferences.

Business_and_leisure Family_with_children

10/10

Exceptional

14 Mar 2025

Candido

Recommendation for the Sheraton Santiago

The property is spotless and well maintained, all the personnel is courteous and eager to help and go out the normal to make you feel welcomed. The bed is comfortable and spotless. The food and attention at the different restaurants are excellent. In short top notch and a bargain for the price.

Partner

10/10

Exceptional

09 Mar 2025

walter

Amazing hotel

Leisure Family

6/10

Pleasant

27 Feb 2025

Nathan

Four of four rooms had non working air conditioners, one had non working phones and a non-working TV set. Even after maintenance looked at the air conditioners, they barely worked keeping the temperature in the room no lower than 27C (80F), far too hot for a good night's sleep.

Other than maintenance issues and upkeep, the hotel is a pretty nice place to stay.

Leisure Family

4/10

Poor

22 Feb 2025

Pat

Air conditioning not working on a day it was 32degrees centigrade. Sent someone twice to fix and left us with a fan. No offer to change room or compensate us. When I complained the next morning they only said “oh well”

Leisure Friends

10/10

Exceptional

22 Feb 2025

Sally

AC issue

We could not turn on the air conditioner, so I called guest services. A maintenance man came up within 5 minutes and got the air conditioner running. We were very grateful.

Friends_and_family Family

10/10

Exceptional

21 Feb 2025

Anne

Highly recommend

Leisure Partner

10/10

Exceptional

19 Feb 2025

DANIEL

Nice pool and friendly staff. The hotel needs some fresh up renovations.

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Karen

Enjoyed our stay

Enjoyed our stay here. Obviously the hotel is American in style, it did seem a little dated but the rooms were good, clean and with an excellent view. Check in was slow with a queue but staff were pleasant and helpful. The pool is lovely and we enjoyed relaxing there, the pool food service was excellent though the towel service was poor and unfriendly. Signposting and information in the hotel seems to be lacking, we had to ask for the Club lounge and hunt down various other areas, we could not find restaurant menus online and the concierge could not offer us any when we were trying to decide where to eat. I am happy to give this hotel full marks as it is good and we enjoyed our time here but I do feel that some aspects would benefit from attention.

Partner

8/10

Excellent

15 Feb 2025

LIZA

Buena ubicación y servicio

10/10

Exceptional

12 Feb 2025

Gregory

We stayed here for 3 nights precruise with holland America. Hotel was great and service was outstanding. HAL had cruise people in the lobby and it was very convenient.

Leisure Partner

10/10

Exceptional

03 Feb 2025

Fred

English speaking staff

Leisure Partner

10/10

Exceptional

01 Feb 2025

Bonnie

Beautiful resort-like property.

Leisure Partner

10/10

Exceptional

28 Jan 2025

brandan

Staff were great and they spoke English and Spanish. Great views and in a safe neighborhood.

Self

10/10

Exceptional

26 Jan 2025

jorge

I ALWAYS STAY IN THIS HOTEL...AM A REGULAR CUSTOMER...
I LOVE THIS HOTEL...

8/10

Excellent

25 Jan 2025

Andrew

No complaints a very nice hotel and pool area.

10/10

Exceptional

20 Jan 2025

Crystal

Great outdoor speace.

The grounds are great at the hotel. Pools, lots of shade and comfortable.

Friends_and_family Family

4/10

Poor

16 Jan 2025

Veronica

Muy mal estado de instalación

Pésimo estado de instalaciones y habitación, servicio de limpieza muy malo, paños sucios manchados y viejos.

Business

10/10

Exceptional

09 Jan 2025

Arcadia

DREAM Come TRUE

This stay was part of a dream destination for me. I finally traveled to Easter Island with my husband & son, on my 45th birthday. We stayed overnight at the Sheraton hotel both coming & going. It’s convenient to Jumbo Hypermarket, a short walk in fact, where a Chilean acquaintance recommended I buy my groceries to bring to the island. It all worked out perfectly, better than I imagined.

The hotel it’s self is beautiful, staff are absolutely fantastic, the little Spanish we had helped but there was always somebody available who could speak English, which simplified getting answers to our questions, etc. . Hotel restaurant has an extensive menu with lots of plant-based options (we are vegan) clearly marked and affordable.

Our rooms were luxurious with breathtaking views of Santiago. The pool / pool rooms are definitely vintage which I LOVE.

The historical importance of this hotel to me is as the place where the sixteen survivors of the 1972 Andes plane crash (& insane survival story) reunited with their families following the December 22, 1972 rescue. I am fully obsessed with this story so being in this hotel I’ve read about in all their memoirs, was surreal for me, and on my birthday no less!!

Friends_and_family Family

10/10

Exceptional

04 Jan 2025

Carolina Beatriz

Excelent place

Leisure Family

10/10

Exceptional

19 Dec 2024

Victoria

Set in a beautiful setting, it is more like a resort than a city-based hotel. Staff were all wonderful. We had a lively stay.

Leisure Partner

8/10

Excellent

18 Dec 2024

Vinita

Great location and good customer service. Breakfast buffet was exceptional!

Leisure Self

4/10

Poor

27 Nov 2024

Lisa

Noisy and annoying

Hours and hours of endless drilling and noise at the pool….ridiculous

Friends_and_family Friends

8/10

Excellent

22 Nov 2024

Verified traveler

Downtown Santiago

This large hotel is rather dated in style. It could be a large hotel anywhere in the USA of a standard bland design. We waited two hours to check in. On arrival in the room the safe didn't work nor did the refrigerator but it did have a lovely view, though once again we were allocated this room only after I insisted that this is what we had requested. In keeping with all hotels in this group it is incredibly difficult to contact the hotel. There is a telephone number on the website but as an international traveller it is far too expensive to make a phone call to a different continent. There is no email address for the front desk or the concierge if you want advice about trips, restaurants etc. If you contact Marriott Convoy our experience is that you don't get a response. However the staff are lovely and the restaurants serve tasty food. If you book a club room the view from the 21st floor room is fantastic. Food and drink offerings here more than enough.

Partner

10/10

Exceptional

17 Nov 2024

Verified traveler

Excelent

It was a excelent expience and comfortable

Business

8/10

Excellent

06 Oct 2024

Remetta

A nice place to stay in Santiago.

Leisure Friends

8/10

Excellent

29 Sep 2024

Verified traveler

Just stayed here for one night on a business trip. There was a large convention going on while I was there, so the hotel felt very busy and loud. I was disappointed by the room service (long wait times, sub-par food). But, the hotel had nice facilities, beautiful pool.

Business

10/10

Exceptional

09 Sep 2024

Heidi

Great place to stay with great staff

Leisure Self

6/10

Pleasant

03 Sep 2024

Verified traveler

Overall this is a nice hotel and most staff were extremely friendly and willing to help. However, communication between reservations and front desk was lacking. I had to speak to a different person each day about checking out early and each person told me something different in terms of whether an early checkout was possible and what the early check out fee would be. I also had to wait in the check-in line for over 2 hours when I arrived in the morning because so many people were trying to drop off their bags before check-in for a conference. My room was available first thing in the morning since I had reserved the room for the night before, which I did intentionally so I could use my room to pump breastmilk in private upon arrival. They told me it wasn't possible to skip the line and the only space they could offer me for pumping was the bathroom. I ended up putting my pump on in the crowded lobby while I waited in line because I couldn't wait any longer to express milk. This was an incredibly uncomfortable situation, both physically and emotionally. I had to beg someone for a bottle of water so I could hydrate while pumping (they initially told me they had no water available). I was almost in tears when I finally got to the front desk, and just got a brief apology and nothing more. I will say they were very accommodating for storing my breastmilk in the kitchen freezer during my stay, which was a huge help.

Business Self

10/10

Exceptional

21 Aug 2024

AKRAM

i like the hotel and all the service people i like the spa the pool the restaurant my room cleaning every day i give them one hundered percent

Leisure Self

8/10

Excellent

19 Aug 2024

Hermilo Price

Water was not hot enough even when turned to max heat. Water pressure was low also.

Leisure Friends

10/10

Exceptional

30 Jul 2024

Paula

I had a great stay, it was my home away from home for the work week in Santiago.

Business

10/10

Exceptional

22 Jul 2024

Verified traveler

Lovely hotel.

Excellent hotel in very nice area of city which is safe and close to main shopping areas and cable car up mountain.

The hotel and room was very pleasant. One slight criticism is they have lots of staff but trying to get a drink or even after ordering one the bar staff seem to stand about doing little and we had to ask repeatedly for our drinks on few occasions. That said the staff were lovely and otherwise I loved the hotel for the price we paid and would definitely come back. The 21st floor sky bar is well worth a visit for the views.

Self

8/10

Excellent

05 Jul 2024

JUAN

The whole lobby has a very bad smell

10/10

Exceptional

28 Jun 2024

LUCIANO

Great

Business Self

10/10

Exceptional

24 Apr 2024

gaston

What I liked: Very traditional grand hotel experience with unique property.
What i didn't: No walking distance restaurants, and complex getting in and out by UBER.

Business Self

10/10

Exceptional

24 Mar 2024

Dingqiu

major

Leisure Friends

2/10

Poor

21 Mar 2024

Linda

Service was unacceptably slow, staff ignored guests and were not helpful. Conceirge was helpful in recommending restaurants and transportation to airport but wouldn’t call us a cab and had us walk to the stand and were not provided transportation there - not sure what was going on. Housekeeping is not trained - for example towels removed and not replaced, dirty glasses left in the room following cleaning, no soap etc.

Leisure Friends

4/10

Poor

21 Mar 2024

Carolyn

The restaurant service was beyond slow and the food arrived cold several times. On one occasion when asking the concierge desk to order a taxi, he told us there were no taxis available and sent us out of the hotel and down the street to get a cab! We definitely would not recommend going to this Sheraton Hotel.

Leisure Friends

10/10

Exceptional

18 Mar 2024

Donald

Incredible staff in a beautiful place

Leisure Family

10/10

Exceptional

17 Mar 2024

Lori

It was great.
Princess cruises was there.
Was able to take tour through Andres through Vivator,pick up there.

Leisure Family

10/10

Exceptional

08 Mar 2024

Michael

Very nice hotel, awesome breakfast. The young women concierge {sorry can not remember her name} helped us out of a tight spot with a uber that caused us a lot of stress as we do not speak Spanish. Date we left was Feb20th. A big thank you to her.

Leisure Partner

10/10

Exceptional

24 Feb 2024

NANCY

A wonderful stay near Immaculate Conception

A beautiful hotel and pool area. Wonderful rooms with all the amenities. The breakfast buffet was outstanding! Food and beverage service was great. The concierge told us about getting to the Immaculate Conception and the Japanese Garden that were nearby.

Partner

10/10

Exceptional

23 Feb 2024

Birgitte

Location was fantastic with beautiful pool and grounds! Staff always helpful and pleasant. Easy walk to grab a Starbucks or a meal. Uber convenient and fast. We walked up to the top of San Cristobel Hill from the hotel. Really enjoyed our stay!

Leisure Partner

10/10

Exceptional

19 Feb 2024

Harriette

Very nice

Leisure Friends

10/10

Exceptional

31 Jan 2024

nancy

Very good

Leisure Family

10/10

Exceptional

28 Jan 2024

John

Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!

Friends_and_family Friends

8/10

Excellent

27 Jan 2024

Robert

Brief but nice stay

Nice hotel, good stay, probably 4 stars for Santiago, but most likely 3.5 stars anywhere else.

Concierge staff was amazingly helpful. Bar & restaurant staff seemed somewhat slow and distracted.

Not many nearby amenities unless you are prepared to walk and boldy investigate the neighborhoods. E.g., It was a hike to find an open/available ATM. !!??

Partner

6/10

Pleasant

21 Jan 2024

Larry

Nice place but not 5 star - dated and service was slow and lacking attention - cost was high for what you got

Leisure Friends

10/10

Exceptional

20 Jan 2024

Thomas

Great hotel! Super friendly and helpful staff! Nice room, very comfortable bed, and excellent breakfast. Close to the airport, quick check in, and very helpful concierge desk. Only negative is that there are literally no restaurants or stores close by. Not one. Mall at Gran Torre is at least a twenty five minute walk. I’m guessing there are some close by car or taxi though. Good news is that the bar at the Sheraton had excellent food and service. There’s a restaurant onsite also, but I didn’t get a chance to eat there. What really struck me with this hotel is that every staff member smiled and said hello to me. Even the managers checked in with me to see if everything was okay or if I needed anything. What amazing service! I wish I had booked additional nights to explore Santiago.

Leisure Self

10/10

Exceptional

24 Oct 2023

Blanca

Esperaba más

Esperaba más del hotel. Pensé que sería más lujoso por el precio.

Business

10/10

Exceptional

23 Sep 2023

Gerardo

Staff very friendly, my room had problems with tv

Business

10/10

Exceptional

08 Jul 2023

Karen

Staff and service was very helpful and kind. With my sister we really enjoyed our stay.
Breakfast excellent!! 😅

Hope to come back soon.

Ps: even with a confusion about parking price, they fixed it as soon as possible and gave us a solution.

Leisure Family

10/10

Exceptional

18 Jun 2023

karishma rohitkumar

Housekeeping was inconsistent and thermostat temperature was not setting correctly despite of a technician examining and repairing. All Staff members were very helpful.

2/10

Poor

12 Jun 2023

Kamila

Poor

I was charged for taxes even though I’m not a Chilean citizen!!

Partner

6/10

Pleasant

08 May 2023

Valerie

This was my second stay in 10 days and since they do not take anything but a credit card for incidentals they were willing to take cash payment for the entire stay. My room had no coffee service which I find very unacceptable especially since ALL hotels I have stayed in do. I had to ask for an iron since it was missing. The hotel was making some alterations and was very noisy during the afternoons. I feel they should have discounted every persons daily room charge for the noisy conditions.

Leisure Self

10/10

Exceptional

22 Apr 2023

PRANAV

Excellent

Amazing

Business

10/10

Exceptional

24 Mar 2023

Joseph

Our stay at the Sheraton was wonderful.

Leisure Partner

10/10

Exceptional

20 Mar 2023

gabriela

Memorable experience

Thanks to Sheraton for making my experience so wonderful. The staff was welcoming and took care of all my needs. I also celebrated my dad's birthday and I am amazed at the attention to the details of this event.

Friends_and_family Family

6/10

Pleasant

13 Feb 2023

Claudia

Second summer staying at the Sheraton in Santiago. Air conditioner was at the lowest setting in the room & the room was still hot.

10/10

Exceptional

05 Feb 2023

Caroline

Customer service was excellent!

Leisure Partner