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Park Plaza Santiago

Santiago de Chile · Chile

Avenida Ricardo Lyon 207View location

8.4/10Excellent1,000 Reviews
Cleanliness8.6/108.6
Service8.4/108.4
Comfort8.2/108.2
Condition7.8/107.8
Location9.4/109.4
Neighborhood9.4/109.4
Value8.0/108.0
Amenities8.4/108.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Park Plaza Santiago

Situated in the heart of Providencia, the hotel has a prime location. It is close to Los Leones metro station, and has direct access to the main commercial, tourist and cultural parts of the city. Restaurants, bars and clubs are a short walk away.

This classic city hotel welcomes guests in a lobby with 24-hour reception. Facilities include a safe, currency exchange, cloakroom, lift access, a bar and a restaurant. Business travellers will appreciate the conference facilities, WLAN Internet access, and further services include 24-hour room service, a laundry service and parking.

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With a stay at Park Plaza Santiago in Santiago (Providencia), you'll be steps from Vivo Panorámico and 9 minutes by foot from Sculpture Park. This boutique hotel is 0.7 mi (1.2 km) from Sernatur and 0.8 mi (1.3 km) from Costanera Center.

Make yourself at home in one of the 104 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Professional property host/manager Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

    We have included all charges provided to us by the property.

  • You need to know
    • Children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • A car is not required for transportation to and from this property.
    • Parking height restrictions apply.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Pet deposit: USD 140 per stay
    • Pet fee: USD 140 per pet, per stay plus USD 20 one-time cleaning fee
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 45.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Spanish

Nearby attractions

Vivo Panorámico 0.1 km / 0.1 mi
Sculpture Park 0.7 km / 0.4 mi
Parque de las Esculturas Exhibition Hall 0.8 km / 0.5 mi
Costanera Center 0.8 km / 0.5 mi
Sernatur 1 km / 0.6 mi
Gran Torre Costanera 1 km / 0.6 mi
Municipal Market of Providencia 1 km / 0.6 mi
Apoquindo 1.1 km / 0.7 mi
Clínica Indisa 1.2 km / 0.7 mi
Tobalaba Urban Market 1.2 km / 0.8 mi
Lo Contador 1.2 km / 0.8 mi
Nescafé Theater of The Arts 1.4 km / 0.9 mi
Santiago Cable Car: Oasis Station 1.4 km / 0.9 mi
Peru Plaza 1.7 km / 1 mi
Santiago Metropolitan Park 2 km / 1.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1990
  • Year of most recent renovation: 2009
  • Number of floors (main building): 13
  • Single rooms: 78
  • Double rooms: 19
  • Junior suites: 4
  • Suites: 2
  • Accessible rooms: 2
  • hotel
  • American Express
  • Diners Club
  • MasterCard
Show 31 more facilities & services
  • Visa
  • City centre
  • Nearest Bus / Metro Stop
  • Beach
  • Ski slopes
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Laundry service
  • Launderette
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Concierge
  • Gym
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant: 1
  • Non-smoking area
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • Breakfast buffet
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE CLUBSUITE • CLUBSUI.CB

    Photos are not available for this room type.

    Park Plaza Santiago

    SUITE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Park Plaza Santiago

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-2

    Photos are not available for this room type.

    Park Plaza Santiago

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 23 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable6 photos

    Park Plaza Santiago

    DOUBLE WITH DOUBLE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • Central heating
    • Cot on demand
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom
    • Direct dial telephone
    • TV
    • Radio
    • Hi-fi
    • Centrally regulated air conditioning
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Park Plaza Santiago

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Park Plaza Santiago

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 23 m²SGL.ST
    SINGLE STANDARDPhoto unavailable3 photos

    Park Plaza Santiago

    SINGLE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 0–0 • Adults: max. 0 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Central heating
    • Cot on demand
    • Hi-fi
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Safe
    • Shower
    • Bathroom
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Park Plaza Santiago

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Park Plaza Santiago

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Park Plaza Santiago

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 23 m²DBL.ST-1
    DOUBLE STANDARDPhoto unavailable3 photos

    Park Plaza Santiago

    DOUBLE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Room amenities

    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Hi-fi
    • Centrally regulated air conditioning
    • Central heating
    • Safe
    • Cot on demand

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CLUB KING BEDSUITE • CLUB KING BEDSUI.CB-KG

    Photos are not available for this room type.

    Park Plaza Santiago

    SUITE CLUB KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLUB KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CB-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory STANDARDBed in dormitory • STANDARDBED.ST

    Photos are not available for this room type.

    Park Plaza Santiago

    Bed in dormitory STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Park Plaza Santiago

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Park Plaza Santiago

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Park Plaza Santiago

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Park Plaza Santiago

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Park Plaza Santiago

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Park Plaza Santiago

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Park Plaza Santiago

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Park Plaza Santiago

8.4
Excellent
1,000 Reviews
Cleanliness
8.6 /10
Service
8.4 /10
Comfort
8.2 /10
Condition
7.8 /10
Location
9.4 /10
Neighborhood
9.4 /10
Value
8.0 /10
Amenities
8.4 /10
100 reviews shown
8/10
Excellent
13 Jul 2026
PATRICIA
El hotel es antiguo pero esta muy bien mantenido. La pileta no esta climatizada el sauna esta ok y el gym pequeño pero suficiente. El desayuno muy bueno y tienen por aprox 17 dolares almuerzo o cena buffet. La atencion del personal es excelente y la ubicacion perfecta, muy bien conectado con metro y buses.
Family
2/10
Poor
24 Jun 2026
Farhad
Super super super rude costumer service. Stay away from this hotel
Self
8/10
Excellent
24 Jun 2026
Cristian
No coffee or tea in the rooms, that is my only complain. All the rest superb
Self
8/10
Excellent
08 Jun 2026
PATRICIA
Buena ubicación, personal amable.
Self
6/10
Pleasant
31 May 2026
Ana
The location is excellent but the hotel is not new. Decoration must be updated and although breakfast is buffet they did not change the menu at all. We were there 8 days. Staff can be more attentive
Partner
8/10
Excellent
22 May 2026
Yereliz Liseth De Gracia
Estaba limpia aunque por el tema de alfombras se sentía un poco olor a humedad o polvo. La atencion bien. Muy buen desayuno siento que bien completo estilo bufete para escoger lo que gustes, frutas, quesos, panes, y demas. Y siento que muy buena ubicación.
Partner
8/10
Excellent
11 May 2026
Ange Claire Féry
Très bien
Partner
2/10
Poor
07 May 2026
Juan
Staff was rude. Rooms are outdated and my room wouldn’t even lock
Self
10/10
Exceptional
29 Apr 2026
Fabio Morera
Very nice breakfast buffe! Quiet place to sleep!
Self
8/10
Excellent
18 Apr 2026
Anastasia
The hotel is in a good location. 2 minutes walk and there is a place to eat, pharmacy, grocery shop. Breakfast at the hotel is standard (different types of bread/pastries, cheese/sausage, omelet, potatoes, sliced fruits/vegetables). The numbers need to be renewed. Personally, my room was dirty, the furniture was all from the 90s. The sink didn't work at all, the toilet was flushed not even the first time. But there was no desire to clarify the relationship. I arrived in Santiago at 6 a.m., I was already at the hotel at 7 a.m. The hotel is full, there are no available rooms. Check-in only from 3 p.m. A few weeks before arrival, I wrote through messages to the hotel - no answers.
Self
6/10
Pleasant
17 Apr 2026
Monica
Great location, need update on furniture and carpets.
Friends_and_family Friends
6/10
Pleasant
09 Apr 2026
Desiree
The immediate area was nice, staff was friendly room was clean. Would I come back no..
Friends
10/10
Exceptional
02 Apr 2026
Bianca K
Delicious breakfast, great location very helpful staff.
Self
10/10
Exceptional
25 Feb 2026
Romeo
Well located hotel close to many eating and shopping places. Clean room.
Partner
10/10
Exceptional
24 Feb 2026
Tammy
Clean and staff were very helpful!
4/10
Poor
24 Feb 2026
David
Beds were too soft , we asked for a change of room they said all beds were the same.
Breakfast was poor
8/10
Excellent
21 Feb 2026
Adrian
Excellent value for money.
Well located.
Helpful staff.
Partner
10/10
Exceptional
17 Feb 2026
Natasha
Staff were helpful and friendly. Room was clean. We enjoyed the delicious breakfast and the rooftop terrace. Hotel is well located near to plenty of transport and lots of restaurant options.
Leisure Family
6/10
Pleasant
15 Feb 2026
Roberto
Parking is not at the property
Business_and_leisure Partner
10/10
Exceptional
10 Feb 2026
Bruno
Great location
Partner
10/10
Exceptional
05 Feb 2026
KEN GE
Very good place to stay
8/10
Excellent
03 Feb 2026
Patrice
Z se d la m
10/10
Exceptional
19 Jan 2026
Lilian
Excellent guest services and all of the above.

Thank you!
8/10
Excellent
17 Jan 2026
Ishrat
breakfast menu was fresh, good area.
2/10
Poor
13 Jan 2026
Janice
Many things didn’t go well.
The front staff never acknowledge the arrival of guests and all look like they would rather be anywhere else
The room is not cleaned properly - leaving dirty coffee cups and no towels for guests.
The hotel is run down and the carpets are awful. And we are not able to get breakfast a little early - even an apple/banana when our tour is early in the morning. Nor will they deliver the breakfast to our room later despite having paid for it. Finally there is no water in the room and staff with not help us at least fill our water bottles in the dinng room before we head out early morning in the hot sun.
This has been the worst hotel experience we have had staying in Chile and would not recommend to others. They have no idea what customer service is.
Friends_and_family Family
4/10
Poor
12 Jan 2026
Elisabeth
The hotel is very old and lacks maintenance. There is mold in the bathroom. The sink is open, so you really need to watch out to not drop anything in there. Cleaning services are inconsistent, sometimes you get one towel, sometimes more, sometimes you get soap (which by the way is the cheapest piece of soap I have ever seen), sometimes you don't even get that.
People at the front desk and the restaurant get the job done, but they are not friendly at all, and one does not feel welcome. In particular the restaurant crew during breakfast, they do not great, they do not smile, they do not pick up dirty dishes as they become available, or offer anything. In one occasion they were preparing for a larger group, they moved things around making lots of noise, arguing, yelling... all that while guests were having breakfast. I do NOT recommend this hotel.
Leisure Partner
10/10
Exceptional
03 Jan 2026
ROCIO
Excelente estancia y servicio. Gracias
Leisure Partner
10/10
Exceptional
02 Jan 2026
Richard
The staff was very friendly and responsive to needs. We had a wonderful time! Thank you
10/10
Exceptional
01 Jan 2026
claudia
The staff was very accommodating and took care of small details very quickly.
Leisure Partner
8/10
Excellent
31 Dec 2025
nicholas
Good stay
8/10
Excellent
25 Dec 2025
Rodrigo Hernán
The room was good and the staff was really kind. Though the hotel needs to care about details due to aging.
Friends_and_family Friends
10/10
Exceptional
18 Dec 2025
Emma
Good room. Big bathroom. Comfy bed. Carpet needs renewal. Friendly staff. Kettle in room with tea cups but no tea/coffee/milk. Bathroom amenities need to be in bulk. Only had shampoo and body lotion. No conditioner or shower gel.
Leisure Family
10/10
Exceptional
14 Dec 2025
Maaike
Nice rooms good location
Partner
6/10
Pleasant
30 Nov 2025
Toni
Staff was excellent. Room could be improved
10/10
Exceptional
22 Nov 2025
jonathan
Great staff, clean hotel. Healthy teaskfast great location.
Business
10/10
Exceptional
17 Nov 2025
Warren
Large, clean room. The restaurant is excellent.
Partner
10/10
Exceptional
16 Nov 2025
eugenio
Staff was very accommodating and friendly!
Partner
10/10
Exceptional
13 Nov 2025
Lilian
Clean rooms
10/10
Exceptional
03 Nov 2025
Tiphanie
The room was lovely and the staff
Self
10/10
Exceptional
10 Oct 2025
Oscar
Excellent location, friendly and helpful staff, nice breakfast, spacious room, nothing negative about our experience. Highly recommended.
Partner
10/10
Exceptional
04 Oct 2025
Francis
Great location
Business Self
8/10
Excellent
30 Sep 2025
Juan
El hotel es limpio pero necesita una remodelación y cambio de alfombra, fue moderno en los 80’s, but it need a face lift.
8/10
Excellent
29 Sep 2025
Carlos
Everything was good, just the breakfast was the same menu every day, my stay was 9 days.
Leisure Family
10/10
Exceptional
19 Sep 2025
Mohammad
Nice hotel with great service
Business Family
6/10
Pleasant
13 Sep 2025
Juan
The carpet on the hallway leading to the room was stain and dirty, wasn’t vacuum daily, neither was the carpet on the room, although the front deck was very helpful,I was there for 6 days and the breakfast was always the same never none the items were change.
8/10
Excellent
17 Aug 2025
Ana
Could stand an update. Carpeting dirty. Bedroom could been cleaned better. Not all outlets in the bedroom work. The bedding was cheap. No comforter included.
Leisure Family
10/10
Exceptional
23 Jun 2025
Felipe
Great hotel and great location!
Leisure Self
10/10
Exceptional
15 Jun 2025
JUAN C,
Good service and glamorous environment


10/10
Exceptional
04 Jun 2025
weiyu
convenient
Business Self
10/10
Exceptional
03 Jun 2025
weiyu
have a good location. Have a lots of restaurants
Business Self
6/10
Pleasant
21 May 2025
Muntadhar
The hotel staff were fantastic - very friendly and very helpful.

The room was outdated but okay

The restaurant in the hotel was basic, some staff were friendly but the majority (mainly the younger male waiters) were unwelcoming!!

Business
8/10
Excellent
14 May 2025
DANILDO
It was good, I think the price is high
Leisure Partner
10/10
Exceptional
01 May 2025
Jemima
Had a great time here. The staff were amazing, incredibly kind and helpful, went above and beyond with a few extra requests we had. Room was very good, quiet, comfortable big bed and great shower. Great location lots of restaurants bars and shops within 10 minutes walk.
Leisure Partner
10/10
Exceptional
27 Apr 2025
Carlos R Quesada
Great!
10/10
Exceptional
03 Apr 2025
Toanya Natasha
The hotel staff was amazing and very helpful. A special thank you to Pablo at the front desk who really went above and beyond to assist us. Nice choices for breakfast as well.
8/10
Excellent
25 Mar 2025
Ruth
Nice set up for dining, staff courteous and helpful
Leisure Partner
8/10
Excellent
24 Mar 2025
Jennifer
Friendly, helpful front desk staff
6/10
Pleasant
21 Mar 2025
Marc
Stayed at the Park Palace Santiago—common areas were dated but comfortable enough. The rooftop pool was the highlight, perfect for unwinding with a great view. Unfortunately, the rooms felt very old and definitely need a serious update. Decent stay overall, but the place is showing its age.
Leisure Friends
8/10
Excellent
15 Mar 2025
FERNANDO
gg
10/10
Exceptional
05 Mar 2025
John
Staff were very kind and helpful. Room was not ready when we arrived but we knew we would have to wait. Breakfast is very good. One of our family members had her purse stolen. Only then did the staff member not become helpful. They wouldn’t call the police and ask them to come to the hotel. Only told us to go to police station. This was the only time they weren’t helpful.
Leisure Family
10/10
Exceptional
03 Mar 2025
Joseph

Great place

Great place with a great breakfast and comfortable bed
Partner
10/10
Exceptional
28 Feb 2025
Angela Soledad

Angela Reyes Review

It was amazing. Staff very friendly and helpful.
Friends_and_family Friends
6/10
Pleasant
22 Feb 2025
Xiaoqun
Can’t believe this is a 4 star hotel in terms of quality and supply.
Partner
10/10
Exceptional
03 Feb 2025
Guillermo E

Muy buena estadia

Todo muy bien
Friends_and_family Friends
4/10
Poor
03 Feb 2025
Bijan
The first night, when I checked in the room wasn't cleaned.
I went to take a shower, then I noticed there were no trawls in the bathroom at all.
Business Self
10/10
Exceptional
31 Jan 2025
David
Great stay at the Park Plaza. Location in Providencia is terrific and much safer than downtown. Lots to do and very clean. Breakfast was great too.
Leisure Self
6/10
Pleasant
06 Jan 2025
Jose
Toilet did not work properly, I asked for maintenance, they could not fixed
Partner
2/10
Poor
03 Jan 2025
Christian
This property is a scam. Not sure why it has soo many good reviews but it doesn't deserve it. Everything on the room is old, dirty and falling apart. The front desk staff is nice and helpfull but other than than that, the hotel is falling apart. I stayed for 4 days and only requested clening services once. And the lady didn't give us any towels or soap, I jave to go to the front desk and request it. There was mold all around the toilet, shower and sink. The floor carpet was sticky. The courtains were falling. The pipes will breat out a bad smell at nigth.....like I said , nothing like the pictures they show you on Expedia.
Leisure Family
4/10
Poor
15 Dec 2024
Eduardo

Really old infrastructure

The room was outdated and poorly maintained. I stayed in a two-person room, but they provided only a tiny bar of soap. The bathroom fixtures were old and defective, and the furniture was also outdated and in poor condition. Towels were old the air sextractor was old and noisy.
Business
6/10
Pleasant
10 Dec 2024
Verified traveler
Something was wrong with the toilet; it needed multiple attempts to flush. The restaurant once didn’t open on time for breakfast as scheduled, which caused inconvenience for several guests
Business
4/10
Poor
17 Nov 2024
Christopher
While the hotel is located in a great location, the housekeeping for the rooms was very poor with minimal cleaning done. As well, the overall conditions of the room was rundown, with the AC leaking into the carpet after a few hours and the smell of mold in the room. Service in the restaurant was lacking - disinterested staff and the buffet breakfast was often out of many dishes. All in all not worth the amount charged.
Leisure Partner
10/10
Exceptional
10 Nov 2024
James
Overall very good. Would definitely stay there again.
Partner
2/10
Poor
06 Nov 2024
Maria
I stood in this hotel, 4 nights. I went in the pool to take a swim, and then I couldn't get out because they didn't have a ladder.
They had to stick a step ladder inside the pool so I could get out.

The staff in the breakfast area are very rude. They don't say good morning, What's your room number without a smile?They don't even want to take care of you. When you ask them a question..
No one in this hotel seems to care.They lack a lot of customer service skills.
They reduce the lobby area and put a lot of table so they could rent it out for events and it gets extremely loud.
Friends_and_family Family
8/10
Excellent
01 Nov 2024
Jennifer
The area around the hotel, full of avenues with beautiful trees, hidden modern low rise condominiums and colonial houses, is charming…..Providencia
6/10
Pleasant
29 Oct 2024
Lynda
Breakfast services and offerings were good. Room decor shows much wear and needs updating; bathroom fixtures well worn and need replacing.
Leisure Family
6/10
Pleasant
24 Oct 2024
Glauco

Customer Services MUST be improved!

This is a good (but old!) hotel located in a good neighborhood. But the services are far from being good.
I arrived at 2 am in the morning and did my check-in but when I got to the room, there are no towels! (OK, I called reception, and they brought towels to the room). Just one! I expect that they would add an new set of next day, but no. I had the same towels during all my stay.
In my last night, I asked the reception to schedule a transport to the airport, since I had to leave at 3:40am, but I heard that they don´t to do this service. I would have to call it on my own. At the end, the front desk made a phone call to a company and pass me the phone to make the arrangement. I never heard about an hotel that can not make transfer arrangement to the airport!
Business
10/10
Exceptional
10 Oct 2024
Mushegh
Good value
8/10
Excellent
30 Sep 2024
Dorcas
水果太少沒有甜點
Leisure
8/10
Excellent
23 Sep 2024
Sam
Nice hotel in a good location. Lots of local shops and restaurants nearby and it felt safe. Metro is close by.

The hotel does feel a little dated in the rooms but it has everything you need. The shower pressure was the best I've had in a long time ! The breakfast buffet was pretty good, especially the scrambled eggs.
Leisure Friends
10/10
Exceptional
03 Sep 2024
maicon danilo scatula
Equipe muito simpática, hospedagem boa, limpeza boa também e excelente localização.
Leisure Family
10/10
Exceptional
01 Sep 2024
Miriam
The food was wonderful
Business Self
6/10
Pleasant
24 Jul 2024
Juan
Very well located in a safe neighborhood, close to shopping centers, restaurants and the metro station.

The hotel facilities are old, the internet service is poor and unreliable,

Leisure Partner
2/10
Poor
16 Jul 2024
Paulina
The check-in was an hour late, and the AC/Heater unit was broken in our room.
10/10
Exceptional
07 Jul 2024
Jaime
The hotel had a great value and location, and it was convenient to restaurants, stores and metro station. They provide free of charge parking in an adjacent building about 5-minute walk from the hotel. We found the staff very friendly and kind. The breakfast had a very large selection, but it was repeated all days of our stay. Some people may get 'bored' with same selection every day.
Leisure Family
2/10
Poor
13 Jun 2024
shahzado

Extremely bad and lie

Hotel charge 40$ extra to early check in . When email they never mentioned that extra . Food is bad Same food everyday , can’t take it to room , no coffee or water in room , shower tub is for baby’s . Old and worn out property
Friends_and_family Friends
10/10
Exceptional
03 Jun 2024
Neal

Providencia region, Santiago

This was a second experience here, and absolutely fantastic to return. Very welcoming and accommodating at reception, and alll staff throughout the facility helpful and friendly. Decor and overalll appearance of property in fantastic shape, location perfect in this part of the city Thank you everyone for the accommodation!
Self
10/10
Exceptional
02 Jun 2024
Neal

Best of Santiago!

This was the return trip to this hotel, and staff delighted to see me as I also them! Was upgraded, and throughout the length of stay, treated with above expectation service, restaurant and lounge, also fantastic, not to forget a perfect location in the city Thank you everyone for the best experience with this hotel I will seek to return again
Self
10/10
Exceptional
23 May 2024
Neal

Providenia

Absolutely fantastic!! Staff, amenities, restaurant, location, etc!! Can’t say enough great about this experience, best part of it is… I’m going back again! Thank you!!
Self
8/10
Excellent
22 May 2024
Tiphanie

A good enough stay

It’s nice downstairs. The room is nothing special especially as it’s almost exactly the same as the Park Plaza apartments which are far cheaper. My door didn’t lock which I didn’t find out about until I was checking out.
Self
10/10
Exceptional
03 Apr 2024
Carol
The staff was wonderful. They helped guide us to seeing the city.
10/10
Exceptional
15 Feb 2024
Elias

Grate place

The service and the property is a plus plus
Friends_and_family Family
10/10
Exceptional
13 Feb 2024
julie
Personal del hotel es muy serviciale y profesional en las tareas que realizan,
La propiedad es acogedora y limpia y se encuentra ubicada en un sector donde resulta fácil movilizarse a pie, vehículo o Transporte subterráneo .
Leisure Partner
8/10
Excellent
30 Jan 2024
raymund

a quiet environment close to a busy part of the city.
Business_and_leisure Self
10/10
Exceptional
23 Jan 2024
MANUEL
El hotel esta ubicado en un lugar fabuloso de Santiago. Las habitaciones y el baño son cómodos y muy limpios. El desayuno es completo. En resumen, todo lo que uno precisa para estar bien fuera de casa
Business Self
6/10
Pleasant
03 Jan 2024
Anil
Poor service very average property
Leisure Family
6/10
Pleasant
03 Jan 2024
Anil
Average property, service is poor too.
Leisure Family
10/10
Exceptional
23 Dec 2023
claudia
Great hotel in a good location.
Leisure Partner
6/10
Pleasant
20 Dec 2023
Benigno
HOTEL algo viejo, con mantenimiento regular, buen servicio pero con pocas facilidades. no tiene gimnasio como promete, sino unas pocas bicicletas estáticas
Business_and_leisure Self
8/10
Excellent
02 Dec 2023
YUJI
The wall was very thin and was very noisy.
10/10
Exceptional
21 Nov 2023
Camilo
Very convenient to shopping areas, restaurants and metro.
Leisure Family

Location & surroundings

Park Plaza Santiago
Avenida Ricardo Lyon 207, Santiago De Chile, Chile

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Park Plaza Santiago

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