Pullman Santiago El Bosque

Chile , Santiago de Chile
Las Condes, Roger De Flor 2770 Las Condes
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100 reviews shown

8/10

Excellent

14 Mar 2026

Crystal

Some staff are wonderful, some are not! The location is useful for Santiago.

Family_with_children

10/10

Exceptional

08 Mar 2026

Nirav

Very welcoming staff - honored the early checking VIP perk and allowed us to check in at 10:30 AM. We had a great room view a nice view. Breakfast service was great (especially Nicolas was awesome) - they brought \"made to order\" eggs, avocado toast etc. Room we very nice, clean and spacious. Location of this hotel is THE BEST with direct access to the Metro and large shopping malls.

Family

10/10

Exceptional

05 Mar 2026

Victor

El hotel posee muy buena ubicacion y conexion a todos los puntos de interes dentro de Santiago. El personal muy atento. El desayuno buffet muy completo, todos muy atentos y amables. Habitaciones limpias. Gran experiencia!!

Family_with_children

10/10

Exceptional

22 Feb 2026

Ernesto

This place is very centrally located very convenient easy parking good restaurant The rooms are very clean very convenient easy to go anywhere very close to the Metro And very close also to a shopping center I truly recommend this place

Partner

6/10

Pleasant

20 Feb 2026

gayle

The location of the hotel was terrific near restaurants and shopping. The breakfast buffet was outstanding, many options and flexible hours. We had several issues - 1) we were assigned a room and when we used the key to open our room, someone else was already in the room. We went down to reception and they gave us another room and a drink coupon for their mistake. When we went to use the drink coupon, it was limited to minimal options. 2) There was a constant leak on the bathroom floor when the shower was used as well as an area that seemed corrosive, not up to the standard of the hotel. 3) When the maid came in to make up the room, she did not provide any additional hand or wash cloths and kept a dirty one that we had used and hung on the towel bar to reused. They were very accommodating about holding our luggage for a late flight and most of the staff was extremely friendly and helpful.

Partner

10/10

Exceptional

16 Feb 2026

Denis

Partner

8/10

Excellent

03 Feb 2026

Crystal

Clean room, some nice staff. Ignacio was very welcoming and kind

Business_and_leisure Family_with_children

10/10

Exceptional

02 Feb 2026

Nayeema

Yes

Partner

10/10

Exceptional

23 Jan 2026

Leonel

Great

8/10

Excellent

18 Jan 2026

Wendy

Great staff with excellent English

Self

10/10

Exceptional

16 Jan 2026

Colette

The staff was great. The room was clean. Nice, walkable, and safe .

Leisure Family

8/10

Excellent

08 Jan 2026

Alfredo

Very nice hotel. Conveniently located. Clean, excellent service.

10/10

Exceptional

07 Jan 2026

JORGE

The most important thing is the highest professionalism in all your staff. Excellent customer service. Fernanda is the best service in the world

Leisure Family

10/10

Exceptional

07 Jan 2026

Rodrigo

Best beds in town

Business_and_leisure Self

10/10

Exceptional

05 Jan 2026

Surya Vikas

Excellent service and the room was very clean

Friends_and_family Friends

10/10

Exceptional

20 Dec 2025

Anand

Great location

Leisure Family

10/10

Exceptional

16 Dec 2025

yes good

Leisure Friends

10/10

Exceptional

06 Dec 2025

Linda

Great

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Ismael

Thanks

10/10

Exceptional

17 Nov 2025

Lydia

The room itself isn’t particularly spectacular, but it absolutely delivers great value for the price. Everything was clean and well maintained, the service was attentive, and the breakfast was genuinely excellent. The location is also a major plus—right across the street you’ll find plenty of restaurants and a food court with a wide variety of options.
If you’re up for a short walk, the dining choices get even better along Isidora Goyenechea. And if you’ve made it this far into my review, consider it a sign to treat yourself to a meal at Pinpilinpausha—you won’t regret it.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Ana Theresa

Everything! The location, friendly staff, rooms are comfy & clean.

Partner

8/10

Excellent

15 Oct 2025

Crystal

We have had better stays at this hotel. There were some issues with staff and bills. Otherwise a really good option in this area

Business_and_leisure Family_with_children

6/10

Pleasant

11 Oct 2025

Petrus

The experience at Pullman was the same as a Holiday Inn so price/quality wise it was underwhelming. For that price, you better stay at the Hyatt Centric. Much better hotel and hotel facilities.

Leisure Family

10/10

Exceptional

25 Sep 2025

Carlos

Excellent location & amazing costumer service

Leisure Partner

6/10

Pleasant

10 Sep 2025

Laddie

Disappointing stat.

Given that this hotel is rated 5-Stars, overall our stay was disappointing and well overpriced for the standard offered. The room was very ordinary and more like a 3-stars hotel.The bed was uncomfortable and the food in the restaurant was well below average for a 5-Stars hotel. Furthermore, communication was poor regarding our request to linking our room to our group tour for the following 2 days. On a positve note the location was great. However, we would not stay at this hotel again.

Partner

10/10

Exceptional

05 Sep 2025

Eric

Great location

Leisure Partner

10/10

Exceptional

12 Aug 2025

Kevin

Great staff and the food was of a very high standard.

10/10

Exceptional

10 Aug 2025

Marko

Nice stay

Location is great, across from shopping mall Tobalada, 5min walk to Costanera. 2min walk to metro. Staff is friendly, rooms are clean and comfortable. Parking lot free of charge. Minus for not having a spa (at least sauna), plus for gym which is open 24h.
Top floor of the hotel have a swimming pool, but no heating, so in the winter you can practice Wim Hof method.

Price is fair, and I would definitely stay again.

Friends_and_family Friends

10/10

Exceptional

25 Jul 2025

Sean

Clean, modern hotel in convenient location. Helpful staff and a good breakfast buffet.

10/10

Exceptional

18 Jul 2025

Sean

Clean, spacious, modern and convenient in a good location.

10/10

Exceptional

14 Jul 2025

Olga

Transort

There is a train under the new MUT shopping area. The train station is tobalaba.(red line 1) Which is just across from the hotel. Trains are brilliant but unfortunately don't go all to the way to the airport, but there is an airport bus from one of these stops.

Partner

10/10

Exceptional

23 Jun 2025

Crystal

Great hotel, great location, super breakfast

Business_and_leisure Family_with_children

10/10

Exceptional

08 Jun 2025

Norma

Great hotel, breakfast buffet was a 10 out of 10

Friends_and_family Family

10/10

Exceptional

10 May 2025

Marion

This was my second time staying here. Very nice staff and comfortable rooms. Location is excellent. Great location for women travelling on their own.

10/10

Exceptional

20 Apr 2025

Crystal

Great option in Santiago

Hotel is super. Great breakfast, friendly staff

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Crystal

Great option in Santiago

Great hotel. Very clean, nice location. Well maintained.

Friends_and_family Family

10/10

Exceptional

01 Mar 2025

Michela

Best hotel in Santiago

Leisure Partner

4/10

Poor

21 Feb 2025

Ashay

Hit or Miss

Front office amd house keeping is extremely incompetent. Cannot follow simple instructions and got namea and no of people in each of our 3 rooms incorrect despite telling them multiple times and blamed hotels.com. however, breakfast ans restaurant staff were amazing.

Friends_and_family Family

10/10

Exceptional

27 Jan 2025

danilo

The only thing I didn't like was the pool. The water was really cold (I knew it was not a heated pool). The hotel was great, everything was clean, the staff was super-friendly and the breakfast was amazing. And located in a beautiful neighborhood.

Leisure Family_with_children

6/10

Pleasant

24 Jan 2025

Patricio

El staff es poco resolutivo. Muchas trabas en procesos para nosotros como huéspedes. No me llevo una buena experiencia con la gente del lugar más que con la gente del restaurante.

Leisure Friends

10/10

Exceptional

24 Jan 2025

Carlos Julio

Awesome place! nice room! fantastic area to stay in Santiago!

Business

10/10

Exceptional

22 Jan 2025

Patricio Rodrigo

very clean hotel

Leisure Family

10/10

Exceptional

11 Jan 2025

Walter

Excelente opción

Excelente relación precio calidad y ubicación. Muy recomendable por servicio, instalaciones y atención. Excelente desayuno buffet.

Friends_and_family Family

8/10

Excellent

10 Jan 2025

Ally

Good location close to the metro with great choice of restaurants and bars close by.

Leisure Partner

10/10

Exceptional

04 Jan 2025

Jaclyn

Well located and comfortable property.

Leisure Friends

10/10

Exceptional

27 Dec 2024

jinous

Clean, convenient and family friendly!

Location is 10/10 close to a very nice big shopping centre and sky costanero. Very safe and convenient. Train station was just at our door step and we bought Bip card (you need cash to buy tickets) and took Line 1 Red to few attractions. Breakfast was very nice and had variety to please everyone. Only minor issue was that I booked a day trip one day and pick up time was 7 am ,thinking breakfast was at 6:30am as I asked few days before but it turned out to be at 7 am cause it was a Saturday so be mindful when booking your day trips. Tours start early in the morning and usually pick ups are different starting from 6:30 am.

Friends_and_family Family

2/10

Poor

19 Dec 2024

Divya

Hotel had a bias in terms of whom they provided early checkin

10/10

Exceptional

19 Dec 2024

Shankar

the hotel was clean, staff was professional

Friends_and_family Family

8/10

Excellent

07 Dec 2024

Joyce

Rooms were large and modern. Excellent breakfast

Leisure Partner

8/10

Excellent

04 Dec 2024

Diana

Bed is not very comfortable.

Partner

10/10

Exceptional

05 Nov 2024

Luis

Great location. Clean. Friendly staff.

Business Self

6/10

Pleasant

19 Oct 2024

Kaan

For a 5 star hotel it was the worst Accor Hotel we stayed at. The location is unbeatable the executive suite rooms are really nicely designed but the service at the hotel is officially the worst. It’s inconsistent and not up to scratch of a 5 star hotel from reception, restaurant to cleaning staff. The whole hotel staff including the managers onsite all need to be retrained properly. They are really ruining the Pullman Accor brand. We stay at Accor hotels all the time so we know what to expect.

Leisure Family_with_children

10/10

Exceptional

29 Sep 2024

Karel

Pullman Santiago Stay

It was a very a nice stay at Pullman.

10/10

Exceptional

27 May 2024

Manuel

Great service
Well located

Business

8/10

Excellent

03 May 2024

Paul

A great place to stay

8/10

Excellent

08 Apr 2024

Verified traveler

Would stay again

Nice modern spacious room with comfortable king bed. Complementary water bottle provided. Breakfast was very good with a variety of fresh fruits and hot and cold items. Room wasn't made up until late in the day, after 3pm on one day. Area around the hotel was safe.

Partner

8/10

Excellent

01 Apr 2024

Jesus

When I pre-pay our stayed it said with breakfast but when I receive the confirmation the breakfast was not there, I called Expedia and they say it wasn't there so I have to cancel and rent again, but that would be much more expensive. I took a screen shot that proved I had breakfast and tried to speak with Expedia buy there said NO.

when we arrive the hotel first they told us we didn't had breakfast and they double check it and they said we did have breakfast, but next morning starting to eat they came and told us we didn't have breakfast ... so I went to the front desk to check and there was the lady from the check in and I told them she said we did have breakfast included. So they let us have it that day but not the rest of the stay.ç

So I don't know if it was Expedia's or the hotel's fault but I never got what I booked for.

Leisure Family

10/10

Exceptional

30 Mar 2024

Tatyana

Very nice area around, very friendly stuff, nice night light in the room, nice shower, etc

Leisure Friends

6/10

Pleasant

22 Feb 2024

DONNA

We were given a wheelchair room and washroom facility was very poor, very few mirrors. Major constructionaroun hotel

Leisure Friends

10/10

Exceptional

07 Feb 2024

Taru

Very professional and friendly staff

Leisure Friends

10/10

Exceptional

28 Jan 2024

John

Location and recently renovated

Leisure Partner

8/10

Excellent

19 Jan 2024

Peter

It is a convenient location for shopping, sightseeing and eating!

Leisure Family

10/10

Exceptional

08 Dec 2023

Fernando

Once construction at MUT is over ((fall 2024), hotel will be extremely well located

Business_and_leisure Self

10/10

Exceptional

09 Nov 2023

EDGAR

The location is perfect , the property is immaculate. The staff is amazing. I am corporate travel consultant and highly recommended this property .5 stars

Business_and_leisure

10/10

Exceptional

08 Nov 2023

Gary

Can't wait to go back!

Super friendly staff. Room was very clean and comfortable. Bed was great. Breakfast was phenomenal.

Friends_and_family Family

10/10

Exceptional

08 Nov 2023

Hector Armando

great hotel and location

Highly recomend this hotel. you will be happy here.. close to everything, clean, great breakfast..

Business Family

10/10

Exceptional

06 Nov 2023

Jennifer

Close to a large mall and sightseeing opportunities.

Business Self

10/10

Exceptional

24 Oct 2023

Angelo

Great central location, nice rooms with great amenities. Breakfast was a bit limited, but the staff was outstanding. Special thanks to Tamara for the service provided which was very welcoming and friendly. Rooms are spacious and shower\toilet is solid. Highly recommended for a stay in Santiago.

Leisure Partner

6/10

Pleasant

17 Oct 2023

Edwin

I was not given the room upgrade even though I showed them the benefits online and was told they did have availability. I was instead given a room with horrible views of the air conditioner units and construction that was underway in front of the building. The lady at the reception Elizabeth was not nice. I was given a room on the 4th floor and on the day I checked in they had a night club with loud music and party did not end until early in the morning. Hotel to my liking was average all in all apart from the room I was given.

Leisure Partner

10/10

Exceptional

07 Oct 2023

Cinthya

The location is great, lots of restaurants around and the metro station was a block away from the hotel. The hotel itself had everything we could really need, free parking, minibar, which I needed to store medicine and the area around felt really safe.

Leisure Family_with_children

8/10

Excellent

28 Sep 2023

Rama

Closer to shopping etc..

Leisure Friends

10/10

Exceptional

21 Sep 2023

LIANG

This hotel is well located. There are a lot of restaurants nearby. Some of them are very good.

Business Self

10/10

Exceptional

01 Sep 2023

Steven

The rooms were clean. The breakfast was above average for a hotel daily breakfast, but the scrambled eggs were always very runny/slimy. Overall, good selection.

Leisure Family

10/10

Exceptional

29 Jul 2023

Naikel

Very good hotel and friendly staff. Love the hotel and breakfast menu especially since we traveled
with our kids. Perfect location, next to the metro, very convenient. Very clean. Definitely we will be using this hotel in the near future.

Leisure Family_with_children

10/10

Exceptional

25 Jul 2023

Michael

Nice room, good breakfast, convenient location, hard to go wrong

Leisure Family

6/10

Pleasant

10 Apr 2023

Jan

Breakfast not great , but clean and modern rooms.

8/10

Excellent

02 Apr 2023

Vijay

Nice hotel - good rooms and friendly staff. Buffet breakfast quite good. Gym and pool pretty mediocre. Overall pretty nice stay and would have no issues staying here again.

Leisure Partner

10/10

Exceptional

28 Mar 2023

Eric

Excellent Week at the Pullman El Bosque

Great week in Santiago! The Pullman El Bosque is well-situated in the Providencia/El Golf area of the city, right next to the Tobalaba metro station, making getting around the city super easy. The metro in Santiago is incredibly efficient and I highly recommend utilizing it, especially considering the proximity of the station to the hotel. The Pullman El Bosque has great decor and an amazing chic vibe. If/when I’m back in Santiago, I’ll be staying there!

Self

10/10

Exceptional

10 Mar 2023

Lance

Great location! Clean! Good breakfast.

Leisure Self

4/10

Poor

07 Mar 2023

Rodrigo

I had the chance to stay in this hotel before the renovations and unfortunately I have to say that not much has changed. The gym didn't receive any improvements and the pool area remains unchanged. It seems it was only an interior design renovation that add quite little to the overall experience. No amenities in the room in comparison to similar hotels, such as coffee machine or kettle.

Business Self

8/10

Excellent

05 Mar 2023

Alejandro Daniel

Hotel very convenient to all part of the city. The metro/subway a block away cleaned and safe. Breakfast was adequate. Your typical servings of a 3 star hotel in the USA.

Business_and_leisure Self

8/10

Excellent

05 Feb 2023

Norma

Nice hotel. Rooms are clean and bed is comfy. The area is great with lots of restaurants nearby. My only complaint would be the super thick duvet that is way too hot in the summer.

Leisure Partner

10/10

Exceptional

01 Jan 2023

Rodrigo

Very well located hotel. In a very safe area. You can walk to restaurants. The hotel is in great shape. Not luxury but it works great

Leisure Family

8/10

Excellent

12 Dec 2022

Ana

The hotel is well located, check in was very easy and they allowed us to check in early at no cost. The room was clean. There is no coffee maker or kettle to prepare tea. They gave us two complementary glass bottles of water, which I appreciated not being plastic. But to go further I believe hotels should have reusable water bottles filling stations at this point. When they cleaned the room, it was a bit lacking but ok. Provided small plastic bottles of shampoo, etc. again they should improve their Eco friendliness effort. Our flight was very late at night so they allowed a late check out for US$60.00 until 6 pm. Breakfast was ok but basic.

Business_and_leisure Partner

8/10

Excellent

05 Dec 2022

Ryan

Nice hotels modern and clean with helpful staff. TV in the room dated, no way to play music in the room

Leisure Partner

8/10

Excellent

27 Nov 2022

Ricardo

Nice hotel. Room was big and well equipped.

Leisure Friends

8/10

Excellent

10 Nov 2022

RODRIGO

the location is perfect because you are in a strategic place to get to know all of SANTIAGO and stay in a safe area and close to public transport and tourist attractions or shopping malls
the hotel is nice with super views if you have rooms on high floors
everything works ok; I would recommend it and I would go back to this hotel

Leisure Family

10/10

Exceptional

08 Nov 2022

SOTIA

I like the location of tge property and the staff with the service

Business Self

10/10

Exceptional

19 Sep 2022

Jorge

Nice and excellent located hotel.

Business Self

10/10

Exceptional

21 Jun 2022

Lynda

Very clean and modern hotel. Extremely helpful and efficient staff. Good location close to Costanera centre and shopping mall.

Leisure Family

10/10

Exceptional

29 Mar 2022

Amanda

Excellent stay at El Bosque

The entire stay was excellent, i barely speak spanish (am learning) and everyone made an effort to make sure i had everything i needed, shuttles to events.ade my trip safe and fun!!

Business

8/10

Excellent

02 Jan 2022

Daniel

Very clean and large rooms with nice showers. Very enjoyable experience with the accommodations. The only not so positive would be the food at the hotel restaurante which was mediocre.

Leisure Friends

10/10

Exceptional

24 Nov 2021

Francisco

The staff was really friendly and professional

Business Self

6/10

Pleasant

17 Mar 2020

Jorge

Dinner and breakfast need improve quality.
Specially dinner is very poor quality.

Chef and restaurant administration seems not to care about customer feel pleased with dinner.

Business Self

2/10

Poor

09 Mar 2020

Verified traveler

BE AWARE! This hotel should be maybe 3 stars...

The breakfast is really nice and the attention at the restaurant is great, but everything else has buts...

THE WORST RECEPTION, unclean bed and bathroom, expensive unexpected early check-in quote and a construction just in front of the hotel that starts with really annoying sounds at 8AM.

The receptionist when checking-in was really rude and indifferent. Apparently here is an early check-in charge of around 60 USD plus taxes, (this fee specification is not communicated anywhere); that they will charge you depending on the receptionist MOOD!, I know this because my peer also checked-in early and she didn´t get a charge.

This is the worst experience I´ve had in hotel check-in so far... I came from an 11 hour flight, arriving to the hotel at 7am to find a very rude treatment. What options did I have? Pay or wait somewhere until 3pm! So I payed and when I got to my room I came to find unclean bed sheets and the bathtub with hair everywhere, it was so disgusting but I was so tired and I had a busy trip so I didn´t have the chance to say anything.

When I made check-out, they told me I´d get my receipts by email. It has been almost a week and I haven´t gotten them yet. I had to call to ask for them and the first time they hanged-up the phone, the second time they said they´d contact me through email... which hasn´t happened either.

Business Partner

8/10

Excellent

28 Feb 2020

Ron&Katherine

Reserved room prior to a Gate1 tour that used same hotel for 3 additional days

Leisure Partner

10/10

Exceptional

23 Feb 2020

Liz

Great location near Constanera Center and very comfortable.