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MR Express (Ex Neruda Express)

Santiago de Chile · Chile

Vecinal 40View location

8.8/10Excellent314 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.2/108.2
Condition8.4/108.4
Location9.4/109.4
Neighborhood9.0/109.0
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About MR Express (Ex Neruda Express)

The MR Express (formerly Hotel Neruda Express), located near El Golf metro station, offers convenient access to Santiago's bustling business district and diverse dining scene. Each bright, comfortable room features air conditioning, heating, cable TV, a mini-fridge, and a safe. Enjoy complimentary Wi-Fi and free parking (subject to availability).

A buffet breakfast is served Monday through Friday from 7:00 am to 10:30 am, and until 11:00 am on weekends and holidays. The 24-hour reception desk is always available to assist guests with any needs during their stay.

With 53 rooms across 11 floors, check-in is at 2:00 pm and check-out is at noon.

Read more about this hotelShow less

With a stay at Mr Express, you'll be centrally located in Santiago, a 2-minute drive from Costanera Center and 6 minutes from Parque Arauco Mall. This hotel is 4.1 mi (6.5 km) from Plaza de Armas and 4.6 mi (7.4 km) from Julio Martinez Pradanos National Stadium.

Make yourself at home in one of the 53 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes, and housekeeping is provided daily.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

    We have included all charges provided to us by the property.

  • You need to know
    • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Parking height restrictions apply.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Spoken Language

    Portuguese

    English

    Spanish

Nearby attractions

Apoquindo 0.1 km / 0.1 mi
Tobalaba Urban Market 0.2 km / 0.1 mi
Peru Plaza 0.5 km / 0.3 mi
Costanera Center 0.7 km / 0.5 mi
Gran Torre Costanera 0.9 km / 0.6 mi
Los Leones Golf Club 1.2 km / 0.7 mi
Vivo Panorámico 1.3 km / 0.8 mi
Sculpture Park 1.5 km / 1 mi
Bicentennial Park 1.6 km / 1 mi
Parque de las Esculturas Exhibition Hall 1.6 km / 1 mi
Santiago Cable Car: Oasis Station 1.9 km / 1.2 mi
Lo Contador 2.2 km / 1.4 mi
Clínica Indisa 2.2 km / 1.4 mi
Municipal Market of Providencia 2.3 km / 1.5 mi
Sernatur 2.4 km / 1.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2009
  • Total number of rooms: 53
  • Number of floors (main building): 11
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • City centre
  • Airport
  • Wheelchair-accessible
  • Car park
Show 24 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Local and international callsExtra charge
  • Room service
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • 24-hour security
  • Smoke detector: 10
  • Hotel safe
  • Cloakroom
  • Lift access
  • Concierge
  • Towels and bed linen
  • Breakfast room
  • Meeting room
  • ProjectorExtra charge
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • Breakfast
  • Breakfast buffet
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE RUN OF HOUSEDOUBLE • RUN OF HOUSEDBL.RO

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    DOUBLE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARD • 1 Bedroom • 28 m²TPL.ST
    TRIPLE STANDARDPhoto unavailable4 photos

    MR Express (Ex Neruda Express)

    TRIPLE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    3 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • TV
    • Internet access
    • Minibar
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Wi-fi
    • Toiletries
    • Desk
    • Satellite TV
    • Cable TV
    • Housekeeping
    • Electric Kettle: 1

    Facilities with extra charge

    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 25 m²SGL.ST

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Bathtub
    • Cable TV
    • Desk
    • Cot on demand
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Extra beds on demand
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 25 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable8 photos

    MR Express (Ex Neruda Express)

    DOUBLE WITH DOUBLE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • Safe
    • Bathroom
    • Shower
    • Hairdryer
    • TV
    • Internet access
    • Minibar
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Wi-fi
    • Cot on demand
    • Toiletries
    • Desk
    • Cable TV
    • Smoke detector
    • Housekeeping
    • Electric Kettle: 1

    Facilities with extra charge

    • Direct dial telephone
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-2

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST-1

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 28 m²DBL.ST-1
    DOUBLE STANDARDPhoto unavailable10 photos

    MR Express (Ex Neruda Express)

    DOUBLE STANDARD

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Room amenities

    • Minibar
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Wi-fi
    • Toiletries
    • Desk
    • Bathroom
    • Shower
    • Hairdryer
    • Cable TV
    • TV
    • Electric Kettle: 1
    • Housekeeping
    • Smoke detector

    Facilities with extra charge

    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE QUEEN SIZE BEDSINGLE • QUEEN SIZE BEDSGL.QN

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    SINGLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 28 m²TWN.ST
    TWIN STANDARDPhoto unavailable5 photos

    MR Express (Ex Neruda Express)

    TWIN STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 2–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Cot on demand
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Desk
    • Cable TV

    Facilities with extra charge

    • Direct dial telephone
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room THREE BEDSRoom • THREE BEDSROO.3B

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    Room THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 25 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable4 photos

    MR Express (Ex Neruda Express)

    DOUBLE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 2–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Smoke detector
    • Electric Kettle: 1
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Cot on demand
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Minibar
    • Internet access
    • TV
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Extra beds on demand
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ECONOMYSINGLE • ECONOMYSGL.EY-1

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    SINGLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.EY-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • BUNGALOW DELUXE TWO BEDSBUNGALOW • DELUXE TWO BEDSBUN.2B-DX

    Photos are not available for this room type.

    MR Express (Ex Neruda Express)

    BUNGALOW DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–9 • Adults: max. 9 • Children: max. 4
    Room type
    BUNGALOW
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: BUN.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about MR Express (Ex Neruda Express)

8.8
Excellent
314 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.2 /10
Condition
8.4 /10
Location
9.4 /10
Neighborhood
9.0 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
22 Apr 2026
Gustavo
A excellent an affordable hotel to stay in Santiago, Chile. Very good location. Friendly staff. I recommended.
Self
10/10
Exceptional
03 Feb 2026
Claire
Nice experience at Mr Express. Great price and had a nice room.
Leisure Self
10/10
Exceptional
30 Dec 2025
Jose
Excellent staff, air conditioning and locations!
Leisure Family
10/10
Exceptional
20 Oct 2025
Fernando
Good alternative for the price in the area
6/10
Pleasant
21 Feb 2025
Debbie
Good value hotel. Morning breakfast was good- helped us feel good until lunchtime
The bed and sheets were comfortable
Stayed here before we went on a cruise
Leisure Friends
10/10
Exceptional
31 Dec 2024
Eduardo
Great location
Leisure
6/10
Pleasant
16 Nov 2024
German
Overall appearance of the hotel was good. The room itself is in need of repairs and upgrades like Furniture, TV and fixtures but the worst part was the bathroom where we found moldy grout around the shower and walls, cracked tiles and vanity cabinets are old and simply useless. We noticed the closet was in need of an ironing board and an iron which we really need at the time of our stay. For the area we were looking forward to a better and cleaner room and we were disappointed.
Leisure Family
4/10
Poor
12 Dec 2023
Julián
the facilities are too old
the breajfast taste was not good
Business Self
10/10
Exceptional
18 Mar 2023
Monica

Location, Location, Location

This hotel is close to shops, restaurants. It is parallel to Isidora Goyenechea street, near the theater, and parks. The staff is welcoming and very polite. Breakfast included with all sorts of favorites such as breads, pastries, deli, yogurt, cereal, coffee, natural juice, scrambled eggs, bacon and sausage. It is actually near the GOLF metro station and that takes you to many places including the art museums near Bellas Artes station. Chile is an amazing country and this hotel is well-located in Las Condes so I highly recommend it and will be back to the same place.
Friends_and_family Friends
8/10
Excellent
19 Nov 2022
Amy Román
Me gustó que había botones. Atención excelente. Desayuno muy bueno. El hotel es un poco anticuado. El cuarto pequeño, pero el baño muy amplio y moderno.
Business Self
8/10
Excellent
30 Aug 2022
EDDY
Need a renovation.
Business Partner
2/10
Poor
15 Nov 2019
Verified traveler

Uncomfortable and unclean.

I don’t understand how this hotel has such good reviews. The sheets were stained, the mattress springs made it almost impossible to sleep, there were broken tiles in the bathroom. There was a safe, but no key to open it. There was no iron and the closet door in my room was attached to a slanted wall so I had to jam my body into the closet to keep it from slamming shut. The service was also really bad. Checkout took very long.
Business
8/10
Excellent
08 Oct 2019
Verified traveler
Check in, etc was perfect. The hotel even arranged a last minute tour for me.
The interior was a bit run down.
6/10
Pleasant
15 Sep 2019
Alejandro
Location, bathroom space and shower the only plus
Business Self
8/10
Excellent
20 Jul 2019
Verified traveler
Nice rooms and great location but breakfast could improve
Business Self
6/10
Pleasant
30 Jun 2019
Álvaro

No for winter time

Old window type that let cold goes in (thin glass). I could not feel room comfortable since it would not warm my room enough.
It is clean and people is nice despite.
8/10
Excellent
03 Apr 2019
Hernan
Charging 4 dollars water is too much. We are in Chile. Come on!
8/10
Excellent
18 Nov 2018
Elizabeth

Close to Las Condes restaurants and metro

I chose the Neruda Express because of its proximity to the Metro and to my friends' house. For location, it's great. It is only a couple blocks from some of the best restaurants in Las Condes, and there are two metro stations within a few blocks as well. The room was large, with a double bed, desk, and sofa, but a bit strangely laid out. I had to move the sofa a bit in order to sit there and watch TV (which was fine for watching from the bed, but not what I wanted to do). There was also only one outlet available as all the others were in use for various lights and appliances. Breakfast was similarly OK but not outstanding.
6/10
Pleasant
18 Nov 2018
Verified traveler
Good location to visit various places, bed is not stable, moveable and makeing noise. Front staff are helpful, only few too grumpy.
6/10
Pleasant
12 Nov 2018
Supa
my room 401 is next to the main ventilator of the hotel which making so much nosie.

breakfast was good
6/10
Pleasant
17 Mar 2016
Verified traveler
The hotel staff was helpful and friendly, although we had a little difficulty communicating in English.
Partner
4/10
Poor
24 Apr 2015
Verified traveler

Not sufficient for me

Biggest issue for me is bad internet connection in the room, which is to me critical for my work.
Room is clean but feels cold, no character, breakfast basic.
Reception arriving was very friendly, but checking out was opposite.
Price might be interesting for location, but I want to pay a bit more for better services.
4/10
Poor
20 Jun 2013
Verified traveler

Terrible

service is the baddest, I do not recommend this hotel to anyone.
8/10
Excellent
25 Oct 2011
Verified traveler

Good location

The hotel is very close to both metro and bus services so it's very easy to get to the centre of Santiago and other areas of the city. It's also a couple of blocks away from Avenida Isidora Goyenechea where there are a number of good restaurants. For those who don't have Spanish there can be language difficulties as most staff don't seem to have a high degree of foreign language skills. The hotel itself could do with a bit of an update. The breakfast buffet was varied, but one day when there were a lot of people over a short period of time the staff were totally overwhelmed so if you were in a hurry you'd likely miss out as tables weren't cleared and food wasn't replenished quickly enough to cope with the number of people.
10/10
Exceptional
14 Mar 2010
fabs

super friendly

This is a must stay hotel if you are looking for a truly personable and friendly environment. The entire hotel staff is attentive, super helpful, and always with a smile. Example? We made a small mess in the bathroom because we noted too late that the shower head was leeking. We left the room for the whole day and returned late that night. The next morning we noticed that the shower had been fixed without us even saying anything to the staff.

I stayed there for a week-long business trip with colleagues and returned a couple of months later for a private stay. On both occasions I felt truly welcomed and would return any time.

Having the headquarters of the new president elect right next door right after the election in January 2010 made the second stay even more exciting.
10/10
Exceptional
02 Dec 2009
S

A great Las Condes hotel

This is a great hotel with excellent staff. I would definitely go back.
8/10
Excellent
18 Jul 2026
Antonio
Hotel bem localizado. O hotel tinha dois elevadores, mas um permaneceu quebrado durante toda estadia.
Friends_and_family Family
10/10
Exceptional
11 Jul 2026
JOSE KLINGER
Quartos limpos e equipe de recepção muito arenciosa
Friends_and_family Family
10/10
Exceptional
05 Jul 2026
Ednny
O lugar é excelente e próximo a metrô e ao costanera
10/10
Exceptional
04 Jul 2026
LARA
Organização incrível, café da manhã muito bom, e os cafés da manhã de passeio muito bem feito, parabéns! Ótima localização também.
Friends_and_family Family
8/10
Excellent
22 Jun 2026
Lenadro R.
Hotel bem localizado, mais os quartos são antigos, necessitam manutenção, Equipe educada e atenciosa !!
Partner
10/10
Exceptional
16 Jun 2026
Wagner martins
Quarto exatamente como na foto, funcionários prestativos e simpáticos , só falta mais opções no café da manhã mas do resto tudo perfeito
10/10
Exceptional
10 Jun 2026
Felipe
Tudo muito bom, conforme esperávamos.
Partner
10/10
Exceptional
07 Jun 2026
Ana Clara
Excelente hotel com metrô e comércio perto. Café da manhã muito bom e tudo limpinho.
Partner
8/10
Excellent
30 May 2026
Jailton
Ótimo custo benefício, bem localizado.
Partner
8/10
Excellent
30 May 2026
Denize
Bom custo-benefício, muito perto ao MUT e SKY costanera
Friends_and_family Friends
10/10
Exceptional
25 May 2026
Ana Beatriz
Localização excelente (principal qualidade), estrutura boa e com suíte confortável, equipe educada e prestativa. O café da manhã não possui muita variedade, mas é muito gostoso e cumpre o seu objetivo.
Partner
10/10
Exceptional
25 May 2026
MARIA LUIZA DE MELO
Suite 905 o banheiro é muito pequeno .
Friends_and_family Family
10/10
Exceptional
20 May 2026
Vera Maria
A.localizacao do hotel é muito boa, proximo ao MUT e estacao central de metrô. Bom café da manhã e equipe prestativa.
Partner
10/10
Exceptional
19 May 2026
isabel
Muito bom
10/10
Exceptional
19 May 2026
Alexandre Antunes Coelho
Ótimo cafe da manhã e fincionarios excelentes
8/10
Excellent
16 May 2026
Wendel
Atende a expectativa, ótimo atendimento
da equipe e bom café da manha.
Friends_and_family Family
8/10
Excellent
13 May 2026
Rubens
Foi tudo bom, o quarto que ficamos devido ser do lado da avenida, tinha muito barulho, o restante tudo ok, e fica bem localizado.
Friends_and_family Family
10/10
Exceptional
11 May 2026
ALESSANDRO
Muito bom hotel. Custo beneficio excelente. Da pra fazer muita coisa a pé. Café da manhã muito bom.
Friends_and_family Family
8/10
Excellent
10 May 2026
Iandalia
O cardapio de café é bom, o hotel é um pouco antigo, mas tudo bem limpo, a localização é excelente. Funcionários atenciosos e prestativos.
10/10
Exceptional
05 May 2026
Marcus Vinícius
Café da manhã muito bom, quartos amplos e confortáveis, cama e roupas de camas de boa qualidade.
Friends_and_family Family
8/10
Excellent
02 May 2026
Wagner
No geral bom
Cadê da manhã muito bom!!!
Tamanho dos quartos grandes
Precisa melhorar o box do banheiro
Só por isso dou nota 9
Friends_and_family Family
10/10
Exceptional
01 May 2026
Jackson
Ótimo custo benefício e tudo perfeito.
Friends_and_family Friends
10/10
Exceptional
28 Apr 2026
Rita de Cassia
Otimo café da manhã.
Friends_and_family Friends
6/10
Pleasant
23 Apr 2026
Nilda
O quarto tinha um cheiro de gato. O café da manhã foi bom, o atendimento da equipe foi muito bom. O ponto alto desse hotel é a localização, próximo ao MUT com diversos restaurantes e próximo do Shopping. Além de ter estação de metrô do lado.
Friends_and_family Family
8/10
Excellent
23 Apr 2026
Roseany
Quarto limpo, funcionários bem treinados, Café da manhã satisfatório.
Friends_and_family Friends
8/10
Excellent
22 Apr 2026
Agostinho João
Cafe da manhã simples e sempre o mesmo. Localização muito boa. Perto do metrô. Rua muito boa. Roupa de cama e toalhas de boa qualidade. Não têm muitos serviços de cordialidades.
Friends_and_family Friends
10/10
Exceptional
22 Apr 2026
Maritza
Hotel maravilhoso, café da manhã ótimo, camas confortáveis, muito bem localizado, equipe atenciosa. Indico, recomendo e retornarei.
Friends_and_family Friends
10/10
Exceptional
12 Apr 2026
RAVENA LOBATO
Equipe muito solícita , quartos limpos, enxoval muito bom. Localização excelente e ótimo custo-benefício. Recomendo!
Friends_and_family Friends
10/10
Exceptional
12 Apr 2026
Marcia Rose P
Equipe muito simpática e atenciosa. Ótimo café da manhã. Quarto e banheiro espaçosos e sempre limpos.
Localização excelente e segura.
Friends_and_family Friends
6/10
Pleasant
06 Apr 2026
ana paula
Café da manhã básico, mas bem gostoso.
Localização excelente, a uma quadra do MUT, que por sinal é sensacional qto. a gastronomia. Quarto reformado, mas o ar condicionado é de parede, antigo, faz um barulho enorme, nos acordava varias vezes durante a noite; se não fosse por isso, a avaliação seria bem melhor.
Partner
10/10
Exceptional
03 Apr 2026
Sol Selene
El hotel esta suuuuuper bien ubicado , su personal muy atento siempre , el restaurante bueno pero muy básico , las habitaciones cómodas y medianas de tamaño , amebidades muy básicas pero suficiente
10/10
Exceptional
24 Mar 2026
Andre
Localização perfeita. Próximo ao metrô, mercados, Costanera Center e restaurantes. Equipe simpática e ótima limpeza dos quartos. Bom café da manhã.
Partner
10/10
Exceptional
21 Mar 2026
Marcia
Hotel perfeito pelo custo benefício. Boa acomodação, limpeza excelente, café da manhã bom e a localização maravilhosa tendo o metrô a poucos passos e podendo fazer muita coisa a pé. Bons restaurantes, comércio e shopping nas imediações. Funcionários educados e prestativos. Voltarei com certeza.
Friends_and_family Family
8/10
Excellent
20 Mar 2026
Marisa
Tudo bom, porém alguns problemas não permitem que seja excelente, por exemplo, quarto de frente para a rua, barulhento. Pedi troca e nem resposta deram. Ducha horrível!
Friends_and_family Family
8/10
Excellent
15 Mar 2026
Vinicius Wendey
A estadia em geral foi excelente. A localização do hotel é perfeita, com centenas de bares, restaurantes e cafés ao redor, além de estações de metrô muito próximas. Também fica a poucos metros do Sky Costanera e do Mercado Urbano Tobalaba, o que facilita muito para passeios.

O quarto era amplo, confortável e com limpeza impecável. A equipe de funcionários foi extremamente gentil e educada durante toda a estadia, sempre muito solícita e disposta a ajudar.

O café da manhã não é muito diverso, mas é compatível com o valor cobrado na tarifa, atendendo bem às necessidades.
Na minha próxima viagem a Santiago, com certeza ficarei lá novamente.
Friends_and_family Family
10/10
Exceptional
15 Mar 2026
Alex
Ótima estadia em Santiago. Gostei de tudo.
8/10
Excellent
13 Mar 2026
Thiago
Ótima localização
10/10
Exceptional
08 Mar 2026
Nathalia
Me hospedei por 5 noites neste hotel, e está super bem localizado, ao redor tem restaurantes, farmácias, lanchonetes, conveniência e está a 5 min andando do MUT e uns 8 do Costanera Center…além de estar na rota das agências de turismo.

Um único ponto a melhorar, seria uma cortina black out que cobrisse melhor as janelas pois ainda assim entra muita claridade, e deixo uma sugestão para o hotel fornecer toalhas para o passeio de Thermas de colina.

Café da manhã simples, mas com o essencial e quando se tem passeio muito cedo, avisando com antecedência eles dão uma marmitinha pra viagem, achei isso sensacional. Me hospedaria novamente com certeza.
Partner
10/10
Exceptional
26 Feb 2026
Márcio
Quartos limpos, atendentes simpaticos e atenciosos. Otima localização.
Friends_and_family Family
10/10
Exceptional
23 Feb 2026
Henrique
Boa localização, custo benefício ótimo
6/10
Pleasant
30 Jan 2026
Luis
Mejorar personal de recepción.
Self
10/10
Exceptional
27 Jan 2026
Thaís
Ótima localização, região segura com muitos comércios. Hotel muito limpo e com espaço suficiente, equipe muito cordial.
Partner
10/10
Exceptional
08 Jan 2026
Marcio
Hotel muito bem localizado, organizado, funcionarios muito solicitos, bom café da manhã.
Partner
8/10
Excellent
07 Jan 2026
Tatiane Caroline
Bom custo benefício. Ótima localização!
Partner
10/10
Exceptional
01 Jan 2026
Michele
Quarto agradável. Equipe muito gentil. Localização próxima de restaurantes, lojas de conveniência, shopping. Muito cuidadosos ao oferecerem um kit café da manhã para quem vai sair muito cedo para passeios e não teria condições de esperar o horário do café.
Friends_and_family Family
10/10
Exceptional
25 Dec 2025
Renan
Gostei muito do hotel, ótima localização, ótima comida ! E o atendimento show !
Friends_and_family Family
10/10
Exceptional
25 Dec 2025
Andréa
Não tenho comentários adicionais, ficamos muito satisfeitos e repetiremos quando retornarmos a Santiago. Localização perfeita!
Friends_and_family Family
10/10
Exceptional
21 Dec 2025
Paulo H
O quarto que ficamos era amplo, limpo, ventilado, ótimas camas, bom banheiro. A equipe da recepção foi prestativa e educada.
Partner
6/10
Pleasant
13 Dec 2025
FERNANDA
Ficamos em um quarto triplo e o ar condicionado era antigo e bem na altura da cama, o que incomodava bastante quem ficou no rumo do ar. Café da manhã simples, razoável, mas senti falta de alimentos para pessoas com restrição a proteína do leite. Apesar de tudo, o hotel tem uma excelente localização, a apenas uma quadra do MUT (muito bom para comer). De uma maneira geral, me hospedaria novamente no MR Express num retorno à Santiago.
Friends_and_family Family
10/10
Exceptional
08 Dec 2025
Rodrigo
Execelente tudo foi muito bom
Partner
10/10
Exceptional
08 Dec 2025
Loíse
quarto ótimo e grande, só o ar que é um pouco fraco para o verão. mas a localização do hotel e a equipe sao incriveis
Partner
10/10
Exceptional
01 Dec 2025
Claudio
O quarto estava impecável, espaçoso e equipe atenciosa.
Business Partner
10/10
Exceptional
29 Nov 2025
THIAGO
O hotel tem uma localização excelente!!!
Friends_and_family Family
10/10
Exceptional
25 Nov 2025
ALLAN JONES
Hotel com excelente localização, quarto amplo, equipe receptiva. Café da manhã bom e com a possibilidade de preparar kit para os dias que os passeios saem cedo. Excelente custo benefício.
10/10
Exceptional
21 Nov 2025
Savio
Estadia Maravilhosa!
Friends_and_family Friends
8/10
Excellent
19 Nov 2025
Djames
Quarto grande, limpo, sempre bem arrumado, foi uma ótima hospedagem
10/10
Exceptional
15 Nov 2025
Eliane Maria
Quarto sempre limpinho e cheiroso, pessoal educado e atencioso, café da manhã bom, enfim uma estadia que atendeu perfeitamente ao que nos dispusemos! Num passeio como ao Chile, importa muito camas boas, roupas de cama limpas e um bom banho!
Única sugestão para melhorar o tamanho do box do banheiro.
Friends_and_family Family
10/10
Exceptional
11 Nov 2025
Luiz paulo
Gostamos de tudo!
Ótima localização!
Café da manhã o suficiente, tanto para os passeios quanto ao que servem no Buffet!
Os funcionários todos atenciosos!

Partner
10/10
Exceptional
08 Nov 2025
Lucas
A equipe do hotel era muito simpática e prestativa, tendo atendido todas as nossas solicitações, inclusive de ferro e tábua de passar, bem como taxi para retorno ao aeroporto, considerando que o Uber não chega diretamente ao terminal. A localização é excelente!
Friends_and_family Friends
10/10
Exceptional
06 Nov 2025
Lucas
Ótima localização, ótimo atendimento pelos funcionários, café da manhã bom, gostamos muito e recomendamos.
Partner
10/10
Exceptional
04 Nov 2025
Minor
Muy buen lugar. Definitivamente regresaría
6/10
Pleasant
04 Nov 2025
Hector
Las ventanas en mal estado filtran aire frío del exterior y filtran mucho ruido, se nota que el edificio es viejo con una discreta remodelación, el ramaño de la ducha es un chiste, no había lista de precios del frigo bar, etc.
Business
8/10
Excellent
03 Nov 2025
Miguel
Boa localização, bom quarto e comodidades.
Self
10/10
Exceptional
21 Oct 2025
SIRLEI MARIBEL
Atendimento excelente, muito limpo, quarto bem espaçoso e localização perfeita!
O café da manhã não tem muitas opções como no Brasil (por costume, muito provavelmente), mas a comida é muito boa!
Friends_and_family Family
10/10
Exceptional
14 Oct 2025
PRISCILA M

Hotel completo

Excelente atendimento com funcionários que falam português e muito solícitos. Quartos confortáveis e limpos. Excelente café da manhã bem variado. A máquina de tostar pães é ótima. O hotel dá lanche para levar quando os passeios são cedo. Bem localizado perto do metrô, shopping e conveniências. O chuveiro era ótimo. Tv e ar condicionado. Preço justo.Muito completo.
Partner
10/10
Exceptional
12 Oct 2025
Bruna Thanira

Maravilhosa

Café da manhã maravilhoso com funcionários extremamente atenciosos e educados.
Indico de olhos fechados
Partner
10/10
Exceptional
06 Oct 2025
Mayara
Hotel tem uma ótima localização, é confortável, limpo, recomendo.
Friends_and_family Friends
8/10
Excellent
09 Sep 2025
Francisco geraldo
O quarto é bem limpo, hotel bem localizado, café da manhã bem servido
Friends_and_family Friends
10/10
Exceptional
07 Sep 2025
Aline

Excelente localização e atendimento perfeito!

Super indico este hotel. Possui excelente localização e atendimento amável e cordial de todos os funcionários. O café da manhã é simples, mas bem completo, o quarto é limpo e espaçoso. Se retornar à Santiago, me hospedarei novamente neste hotel.
10/10
Exceptional
29 Aug 2025
jose salim
Quarto confortável, banho muito bom e cafe da manhã bem sortido. Localização excelente.
Friends_and_family Family
8/10
Excellent
27 Aug 2025
Carlos

Mi viaje por Chile.

La ventana de la 708 no cierra correctamente y el ruido del exterior se oía bastante.
El desayuno muy completo.
La habitación correcta.
Limpieza correcta.
Los empleados de recepción, comedor y limpieza amables y atentos.
Partner
6/10
Pleasant
24 Aug 2025
Verified traveler
A localização é o único ponto alto do hotel. Havia umas indicações de um hotel com bom custo benefício. Porém acho que não vale. Principalmente se você quer descansar a tarde. O hotel fica próximo de uma avenida. E a acústica é pessima. Eu sempre pesquiso bastante os hotéis antes de reservar. E ainda não tinha visto comentários sobre o barulho. Da pra ouvir os outros hóspedes. E a tarde é impossível descansar devido ao barulho dos automóveis na rua. O quarto tem um bom tamanho. O café da manhã é simples mas estava gostoso. A limpeza não é lá essas coisas. No primeiro dia tinha cabelo no ralo. E não era meu. Era provavelmente dos hóspedes anteriores. Pelo preço eu ficaria com certeza em outro local.
Partner
10/10
Exceptional
21 Aug 2025
Ana Júlia

Hotel nota 10!!

Minha estada foi incrível! O hotel é impecável, próximo de tudo, bairro incrível e seguro! super confortável. A recepção e demais funcionários são completamente receptivos. Com certeza vou indicar!!
Partner
10/10
Exceptional
19 Aug 2025
Emanuel

Melhor Cursto Beneficio

Melhor Localização com custo benéfico. Perto dos shopping Costanera e Tobalaba. Perto da rua Isidora Goyenechea onde existem vários restaurantes bons. Há também uma pracinha para criança.
Friends_and_family Family

Location & surroundings

MR Express (Ex Neruda Express)
Vecinal 40, Santiago, Chile

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MR Express (Ex Neruda Express)

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