Name: InterContinental Santiago
Address: Av. Vitacura 2885 Las Condes, Las Condes, 7550024, CL

8/10

Excellent

20 Jul 2026

Alejandra

The room was bit old and needed remodeling

Business

10/10

Exceptional

18 Jul 2026

Denia Jesus

Good

10/10

Exceptional

09 Jul 2026

Alejandro

.

Self

6/10

Pleasant

17 Jun 2026

MARTIN

breakfast excellent

Family

10/10

Exceptional

03 May 2026

Leonardo

It was good, as expected of the Intercontinental

Business Friends

10/10

Exceptional

14 Mar 2026

Stephen

We were very impressed with this hotel. When we arrived the reception staff were friendly and efficient, and the concierge was very helpful.
Our room was a good size, very comfortable with excellent amenities.
We visited the bar and again the bar staff were great, making a visit there a very enjoyable experience.
The hotel is in a very pleasant neighbourhood with some great places to eat close by. It is a short subway ride away from the older parts of the city.
Overall, we thoroughly enjoyed our stay and would certainly recommend this hotel.

Partner

8/10

Excellent

02 Mar 2026

Robert

Great rooms! Great AC!!

10/10

Exceptional

02 Mar 2026

Joseph

While we only spent one night the room clean and comfortable along with a great staff. Food at the bar was quite good

6/10

Pleasant

25 Feb 2026

Landra

We recently stayed at Intercontinental in Buenas Aires and it was spectacular, 5 star. Expecting a somewhat similar stay, but Santiago has not been maintained with dirty carpets, chipped paint and marble, torn shears, wallpaper ripped, a bed of dirt where plants once were in the lobby, etc. It needs updating or management that cares. Very disappointed!

Partner

6/10

Pleasant

19 Feb 2026

David

On arrival, we were informed that the room was not yet available. In the end we finally got into it after 5pm. The first night's sleep was fitful due to the AC not operating properly. Despite servicing the next morning, the same problem occurred the second night. In the middle of that night we were offered a temporary room to sleep in and then finally relocated to another for the third and final. night. Front line staff were sympathetic but not empowered to fix the problem. Otherwise, should note some staff that were helpful: Valentina in the business lounge, the travel concierge and the gym attendant. The business lounge refreshments both morning and evening are nicely done but the rooms in that tower are not as current as the new tower. Breakfast service in the new/main tower is uneven as is the quality. Nice quiet pool on the top of the main tower (- just above the gym). Hotel is located nearby a very large mall and a variety of restaurants though distant from the historical downtown.

Partner

10/10

Exceptional

18 Feb 2026

Carlos

Location Location Location
I arrived Saturday night, slept well woke up had breakfast and attended my Sunday meeting All in the beautiful InterContinental Hotel It doesn’t get any better than that !!!

Business Friends

10/10

Exceptional

18 Feb 2026

Barbara

Clean comfortable room. Lovely welcoming staff.

Partner

10/10

Exceptional

15 Feb 2026

GINA

Wonderful staff, clean beautiful hotel and great beds and pillows

Leisure Partner

10/10

Exceptional

30 Jan 2026

Alfredo

Excellent location, great staff attention

Business

10/10

Exceptional

23 Jan 2026

Daniel

Exactamente lo que me gusta

Business

10/10

Exceptional

16 Jan 2026

Esteban

Na

10/10

Exceptional

10 Jan 2026

Sanford

Room was nice, clean and spacious, breakfast was excellent, people were very friendly and helpful. The hotel itself is a little tired, but it was still a very nice day.

4/10

Poor

22 Dec 2025

Tom and Ann

Room was fine. Service was lousy.

10/10

Exceptional

20 Nov 2025

Alexander

Super spacious room, perfect location, a lots of restaurants and shops around. The staff is super professional and always fast to resolve any issue.

Business_and_leisure Partner

10/10

Exceptional

09 Nov 2025

Scott

We loved the staff and the pool on the 19th floor. The pool was great, and the view from up there was fantastic!

Partner

8/10

Excellent

06 Sep 2025

Claudio

ok.

Business

8/10

Excellent

01 Aug 2025

Belkis

Súper nice staff and location.

The location is fabulous, close to everything and within walking distance of restaurants. I loved that. The staff is the friendliest I've ever experienced in Chile, but the hotel urgently needs to renovate or wash its carpets in the common areas.

Business

10/10

Exceptional

02 Jun 2025

Nicolas

Exceptional staff.

Business_and_leisure

10/10

Exceptional

20 May 2025

Patricia

Excelente service

8/10

Excellent

15 May 2025

Alfredo

First time staying at the old part of the hotel. Rooms need to improve! There is a huge difference with the ones in the modern part.

Business Self

10/10

Exceptional

24 Mar 2025

PAULO

Good Service

Partner

4/10

Poor

30 Dec 2024

Deborah

Great Executive Lounge!! Comfortable beds and quiet rooms. Staff does not seem interested in the clients. This seems to be a hotel for tour groups. Service in the Executive Lounge is very nice but outside that environment, I was treated like on of ‘the herd’ very impersonal. Too bad

Leisure Partner

10/10

Exceptional

28 Dec 2024

ALYSE

Lovely

Nice hotel.

Self

10/10

Exceptional

10 Nov 2024

fouad

the pool is lovely as location and seting

Family

10/10

Exceptional

28 Aug 2024

Heather

Staff was very friendly. Pool was awesome!

10/10

Exceptional

18 Aug 2024

aldana

Espectacular hotel servicio y calidad

El hotel es 1000 puntos! Ubicación, atención, limpieza, servicio, todo!el personal MUY servicial! La calidad del desayuno es espectacular y toda la comodidad y servicios del hotel!!

Friends_and_family Friends

8/10

Excellent

04 Apr 2024

Stefan

Terribly noisy air conditioning and no internet access at the room, WiFi or cables, no help provided during the stay, had to go to the lobby to connect

Business

10/10

Exceptional

22 Feb 2024

Kevin

While I only stayed one night. The room was spacious and modern. The bed was comfortable and I slept well!

Leisure Self

10/10

Exceptional

01 Jan 2024

Romina gladys luz

Thank you!!

Business Family

4/10

Poor

27 Nov 2023

Le Roux

Not worth the money

4/10

Poor

13 Oct 2023

Ricardo

Nice location but old property and bad service

Business Self

10/10

Exceptional

18 Aug 2022

Silvia

location

Business

6/10

Pleasant

24 Jul 2022

Raul

Main carpet in-front of the elevators has masive stains
Bathroom of the room extremely noise once flushed, plus the water tank did not release the water properly
Shower with half a door.

Business Self

2/10

Poor

22 Apr 2022

Francisco

I booked for two nights and both days was not able to take shower because there was no hot water, the staff at the hotel was terrible never received a responde about the water temperature issue and decided to leave, the manager at the hotel offered an upgrade for my next stay.

I will never stay in that hotel.

Business_and_leisure Partner

8/10

Excellent

13 Feb 2022

Beatriz

It was okay, need recycling garbage can in the room, coffee machine difficult to make it work. I requested to change room because my was too dark but none gave me any answer. Location is good but I wasn't impress with the service.

Business_and_leisure Self

10/10

Exceptional

17 Jan 2022

Rodrigo

Been in same hotel before, service excellent but need better maintenance in the bathroom. Water coming out from the shower stall. Old telephones but overall great place to stay.

Partner

4/10

Poor

15 Feb 2021

Alan

Good location rude staff

Clean room slow service and rude staff at the front desk.
Nice location very expensive parking good restaurants around

Partner

8/10

Excellent

05 Jan 2020

Verified traveler

Location was in a nice safe district close to restaurants. Not the most interesting area.

Leisure Partner

10/10

Exceptional

30 Sep 2019

Peggy

Excellent stay in Santiago!

Excellent service. I was able to get my room early upon arrival with no problems. Concierge was so helpful in planning day excursions for me. Loved the quiet swimming pool!

Self

8/10

Excellent

15 Aug 2019

Juan

Awesome staff, but I wish they would change the breakfast menu every other day.

Business Self

8/10

Excellent

30 Jul 2019

Verified traveler

Can’t charge you an entire day just for two hours of early check in. That’s very bad. No hotel in the USA even charge for that

Business Self

6/10

Pleasant

11 Apr 2019

Verified traveler

Service could have been better. No transparency. Overall ok ok nothing great.

8/10

Excellent

27 Mar 2019

Verified traveler

It is nice but service is not that good and pricing is high

Business Self

2/10

Poor

20 Mar 2019

Verified traveler

This hotel is a disaster, in your website it didn’t say that the hotel is under renovation, I paid for king size room and it was too noisy because the renovation, I requested to change my room and what I got it’s a 2 single beds room and that was unacceptable, I paid for king size bed room, and the new room was noisy too, I could hear what’s going on next door specially if my neighbor takes a shower, for an almost usd300 per night in average, the hotel put me in the old tower. Another thing on the 2nd night

I’m a gold member of yours and That didn’t help so much, what I got is free bearkfast and the hotel offered me to change the last night the room but it was too late for me, I won’t ever stay here again, I have to recognize that at least I got a late check out until 2pm

8/10

Excellent

19 Mar 2019

Manhal

Loud construction

They had construction in the hotel with pounding sounds all day long over our room. The rooms were fairly clean.

Partner

2/10

Poor

18 Mar 2019

Verified traveler

Worst experience in last 5 years

The hotel was very unprofessional. They don't understand what are required for hospitality industry. From check-in to check-out and luggage claim, they did it all wrong. I was literally shocked that Intercontinental brand could be this bad. Not recommending this hotel at all.

6/10

Pleasant

14 Mar 2019

Verified traveler

Attractive decor, spacious room(handicap accessible?). Big problem was lack of hot water. Other travelers said to let the water run for 10 minutes, but ours never became hot -just lukewarm.

Leisure Friends

2/10

Poor

28 Jan 2019

Carl

the bathroom was a disaster, dirty and badly cleaned. Never again

10/10

Exceptional

02 Jan 2019

Verified traveler

Everything. Friendly staff, great location, clean room and great value. Breakfast is also great

Leisure Family

2/10

Poor

08 Oct 2018

Sohrab

Horrible experience

our stay was terrible. they have three towers. one is completely run down, dirty. signs all over the place that thy want to renovate. carpets were so dirty that even massive amount of air freshener they were pumping in the air through( that is what I believe they were doing as air freshener smell was unbearable) air conditioning could not take the smell away. I had to fight with the hotel managers to finally change our room to another tower.

2/10

Poor

14 Sep 2018

Richard

Terrible experience, try to avoid.

Was placed in a hotel room in the back tower. By far the worst hotel room I have ever been placed in and i travel alot for work. It was old, the walls were filthy, carpet was filthy, Bathroom hadn't been updated in what looked like 30 years, there was grout missing in between the tiles. The mattress was sagging, and uncomfortable. The chair for the desk had stains all over it and there were hairs on the bed, there was also a faint mould smell lingering in the air. There was also construction going on during the day which made it very loud in the room at times. When I complained I was forced to pay 100 USD to upgrade to a newer room.

This was a terrible experience, this hotel should have a warning that there are rooms of this condition there and that there is construction going on. I have been in university dorms that were better.

6/10

Pleasant

12 Sep 2018

Lindsay

Great area; rooms need some TLC.

Lobby was beautiful - but the room was in desperate need of a renovation. Bathroom especially - mold on the ceiling, caulking along the tub was stained pink/red. Carpet looked stained and as though carpet powder had recently been shaken over parts of it. Room was simply tired looking with wallpaper that was overused in areas and dirty. I was only there one night so not enough for me to request a room change. I heard that the tower I was in had rooms that were not yet renovated but definitely not the InterContinental Hotel experience that I'm used to. The concierge team was quite friendly but the check in person was less so.

4/10

Poor

03 Sep 2018

Zheko

Unpleasant experience

The hotel is nice, however during my stay there was ongoing refurbishment of the third floor and huge noise between 09:00 and 18:30.
The hotel gests were not advised regarding the ongoing repair and had to support that.
Some of the receptionist need to be more tolerant to the guests regarding the complains and to offer solutions, instead of being rude.
Personally I will avoid this hotel in the future.

2/10

Poor

29 Aug 2018

Jony

Terrible room conditions. The shower was leaking a lot water. Hotel never cared to fix it. Also, they have the worst internet I ever experienced. I could not do any work because the internet was too slow.

6/10

Pleasant

13 Aug 2018

Ktravels

really loud rooms, it sounded almost as if the windows were open. The security lock on my room was broken. The air conditioning would randomly stop working and it would get hot in my room. The carpet looked stained and aged, definitely not one of the nicer Intercontinental I've stayed at. I felt more like I was staying at a Motel. There was also no key card needed to access any of the floors or into the hotel-so at night if you weren't a guest you could have access to any room. Other than that, the hotel is in a good, safe location, and the staff is really friendly.

8/10

Excellent

02 Aug 2018

Juan

Good location, good service, Great breakfast buffet. Coffee was a little lukewarm, which I don't like. Had an issue with the coffee machine outlet in room but maid helped with bringing an adaptor to plug into different outlet. Room service was pretty quick and food good.

2/10

Poor

27 Jun 2018

Verified traveler

terrible customer service, shower faucet didnt work, heater didnt work, they sent me a portable heater unbelievable

6/10

Pleasant

22 Jun 2018

Verified traveler

If I can choose, I would not stay there again.

6/10

Pleasant

25 May 2018

G

For an InterContinental hotel, i was expecting much more; better food, better or at least newer rooms, the bathroom needs updates!!
The hotel staff was really nice and helpfull, the location is very good.

6/10

Pleasant

16 Apr 2018

Jasmine

Nice Hotel-- Small Issues

While this hotel was very nice in terms of the room and staff, there was some construction going on outside of the rooms at all hours (sounding like pipes screeching down a chalk board). We also had issues with every room service order we placed, as there was something missing or incorrect each time.

10/10

Exceptional

23 Mar 2018

Boyd

Nice Staff - will stay again

The staff was professional. Helped with getting early into our rooms and arranged for late check out.

The gift shop is great! Buy any gifts there as it is cheaper and friendlier than anywhere I found in the city!!

Had a slight problem with plumbing but the staff came and solved it quickly. Even offered a new room if needed.

4/10

Poor

12 Nov 2017

Jorge

THE EXECUTIVE TOWER MUCH BETTER. HORRIBLE STAFF...

The main hotel is old and not well maintained.
I ended up at their executive tower which is just next to the mail hotel and the room was very nice.
The reception and checkin experience was horrible.
I had to carry my bags to the next tower while half the the staff saw me struggle, no one was interested on helping.
The key did not work so I had to come down to replace it however the person in charge had left and had to wait for 15 mins to get it done.
You would say that the old infrastructure would be compensated by friendly and helpful staff, unfortunately not the case.

4/10

Poor

02 Nov 2017

m.a.

The room in the tower it call \"light\" was very old, the telephone dirty, no trash, the dryer doesn't work, the building very old and the personal whem we tell them they are not kind.
The hotel it no seem a 4.5 stars.

4/10

Poor

17 Oct 2017

Martin

Don't be fooled by the brand

This hotel is too old and showing its age.
Carpets are untouchable.
Hot water takes 5 minutes to come out.

2/10

Poor

16 Oct 2017

Eric

Expensive for a great hotel - this is poor hotel

Hotel is not near anything for tourists, but hotels.com relocated me here anyway. Could not find transportation, nothing to eat within 5 kilometers unless you like to eat dinner at 5pm. Supposedly I got an \"upgrade \" to a 10 sq meter box. I wonder how small the room would have been without the \"upgrade\"? Area is extremely dangerous at night. Taxi driver took me to even worse neighborhood from hotel and made me get out with suitcases. I was in the process of being mugged but a passer by called the police. Breakfast was picked over and not restocked. Put me in substandard eating area.

2/10

Poor

18 Sep 2017

Marcelo

A total scam !!

This hotel is a scam, I'll explain why: the hotel has a another tower building behind the main building, they send guests to the tower located behind the building we can see in the pic. The moment the elevator door opens, it seems we are in a 2 stars hotel, it gets worse once you arrive in your assigned room, its old, we hear the noise of toilet flushing from rooms above, mold, strong smell of wet carpet, overall not intercontinental standards !!
Make sure they place you at the main tower, it's renovated, after a serious argument they gave me a room in the main tower, but they wanted to charge me 70 US dollars more, saying it was an upgrade!! I said that for the amount of money I paid, those rooms in the back tower was a little better than a Motel 6. I was transferred to the main tower after a lot of stress !!
They didn't want to do it !!!
I recommend to be away from this hotel in Santiago !! A total scam !!

4/10

Poor

14 Sep 2017

Verified traveler

Needs Vast Improvements

The experience was very disappointing due to numerous inconveniences encountered during my stay. Nonetheless, the General Manager is seeking to rectify the issues brought to his attention in addressing the appropriate staff in providing better services to all guests.

6/10

Pleasant

04 Sep 2017

Javier

Had to wait for room 40 Minutes after Check In

Hi Guys,

I had to wait for 40 minutes after the 3:00pm check in time. I explained that I was coming from Canada (18+ hour flight) but the staff at the front desk did not event bother to offer me at least a bottle of water for the situation.. I was only given de wifi code (after I asked for it). Further to this, I asked for a complementary \"anything\" and they just said NO.

It is important to mention that I arrived at 1:50pm at the hotel... The front desk people told me that I needed to pay $50USD per night (5 nights) I wanted a room to be ready for me... Very disappointing.

I felt like the hotel staff did not value my booking... If you want me to put this in a formal document (company's letterhead) I would be more than glad to.

10/10

Exceptional

23 Jun 2017

Verified traveler

Nice hotel good location

Booked last minute was very pleased for my short stay

4/10

Poor

29 May 2017

ernesto

Make sure not to book standard room

The standard room is in the back of the hotel with complicated access to that building... I had to pay additional in order to stay in the main building...
Housekeeping didn't make my room after my first night there. when i got back to the hotel at the end of the day I realized that my room had not been made so I called front desk to at least get fresh towels, which I never got...
The service in this hotel is below average...
Breakfast is good and rooms in front buildings are good as well.

10/10

Exceptional

04 Apr 2017

Alfonso

FANTASTIC experience at The Intercontinental

This is one of the best hotels I've ever stayed at. The concierge service, as well as the front desk staff were absolutely EXCELLENT. Best location in Santiago for either business or vacation. My wife and I are still talking about how helpful the staff was.

Partner

8/10

Excellent

24 Mar 2017

LUIS

Great area - Needs an UPDATE

Great Area, Outdated Hotel, personnel was great, service very good, A/C in room made so much noise that was almost impossible to sleep.

6/10

Pleasant

27 Feb 2017

Verified traveler

We had a pleasant stay in spite of the remodeling. The next day we explained that our flight home would be later in the day, we asked if we could leave suitcases there, they agreed. We returned from lunch and shopping, we sat in the lobby. Soon a staff member started circling around us; he finally asked us what or why we're we sitting in the lobby-we explained and left soon after, that is what he Wanted, for us to leave. We've travelled abroad numerous times, isn't it standard to sit and make time in the lobby? We had made use of their dinning facilities and bar.

6/10

Pleasant

08 Feb 2017

Verified traveler

Above average not top of the hill InterContinental

Middle of the line InterContinental. Food was good in the restaurant. Good wifi.

8/10

Excellent

20 Jan 2017

Verified traveler

Hotel with no bar

There are renovations going on at the moment so the hotel has no bar. Would have stayed elsewhere if I had known.

2/10

Poor

28 Oct 2016

Mario

Outdated, overpriced, horrible service hotel

Foul smelling room, bad hot/cold water system, bad attitude breakfast hostess... will not go back.

8/10

Excellent

09 Aug 2016

Verified traveler

Good business Hotel, average location

Location is average and cost to value is high, road noise is high.

8/10

Excellent

09 Apr 2016

Valeria A

Well located

Try to stay in the new building, good room and bathroom, the room shoud be with more lights, but is comfortable. The amenities is too much poor and forget the restaurant even the room service, the quality of food cannot be worst.

10/10

Exceptional

19 Feb 2016

flo

fabulous hotel

In upscale area. 5 minute walk to newest mall in tallest building in South America. Nearby parks and restaurants. Safe to walk at night. Ten minute can ride to museums. Outstanding staff.

10/10

Exceptional

05 Feb 2016

Verified traveler

Very good hotel

Staff were very helpful

Partner

4/10

Poor

04 Dec 2015

Iker

Really old

For an InterContinental, it was such a disappointing experience... The main problem is the they did not renew anything for ages. Old rooms, old installations, bathroom/bath/shower sucks, AC wouln't work... Many better options in Santiago for this price.

10/10

Exceptional

25 Nov 2015

Verified traveler

Friendly staff and great location.
Enjoyed my stay

6/10

Pleasant

25 Nov 2015

Verified traveler

InterContinental Santiago

Hotel is getting tired, would have been great a few years ago, but rooms are dated and needing updated and some fittings replaced (I had a 10cm hole above the bed where a down-lighter used to be). Air conditioning not effective in room.

WiFi is charged, either by day or hour!!!

Reception very slow at checking in and checking out.

This hotel is situated a long way from the city centre. There are plenty of bars and restaurants nearby, but recommend getting a taxi to Barrio/Patio Bellavista or Barrio Lastarria. There are none of the main tourist attractions nearby.

10/10

Exceptional

27 Oct 2015

Matthew

The lobby is beautiful in this hotel, the room is nice, but could do with some repairs. The air-conditioning was not great, had to open the windows to stay cool, the door frames were all split and sharp bits of wood were present because of this. I stayed on the 10th floor, food was nice, bed was comfy, but would recommend other hotels for the same price.

Family

6/10

Pleasant

27 Aug 2015

Verified traveler

Problems with room on arrival

The room I received when I arrived was way below Intercontinental standards, and to be able to change to a decent room I had to pay a difference in price. I was very disappointed with the room I received, having stayed in the hotel many times before.

2/10

Poor

24 Aug 2015

Verified traveler

Stay somewhere else!

The hotel is old and poorly looked after, no air conditioning in the rooms, they leave it on fan and rooms get hot

8/10

Excellent

26 Jul 2015

Abel

Bed

The bed was a bit uncomfortable on one side, they need to turn around the mattress.

4/10

Poor

07 Jul 2015

Linus

Dilapidated Property

I was really surprised about the quality of the room, especially for the price. Everything was old and looked like it had been used for a long time. Staff was great, and the lobby restaurant common area was nice but the room was in just terrible shape. Would not recommend staying here. By far the worst intercontinental I've been in.

10/10

Exceptional

10 Jun 2015

Verified traveler

Good bet

Great hotel!

Family

4/10

Poor

08 Jun 2015

chex29

Not an intercontinental hotel!

Horrible rooms, you can feel they need a quick refurbish, old TV, stereo and bathroom make you feel in a two star hotel. Not recommended at all

2/10

Poor

26 Jan 2015

Verified traveler

Horrible Room service
The coffee machine needs a plus that is not provided
Parking is paid
Internet is paid by the hour
This is not a 5 star because of todo Many details

10/10

Exceptional

26 Jan 2015

Ron

Club Tower

We stay in a Club room in an adjacent building Very personalized service. A complementary Club Lounge where you can have a very nice continental breakfast. afternoon coffee and free cocktails in the evening

Partner

10/10

Exceptional

05 Jan 2015

Kenneth

Excellent Hotel!

Excellent hotel in the heart of downtown Santiago with excellent service.

Partner

8/10

Excellent

02 Jan 2015

Karen

Santiago, Chile

The bed was very comfy, especially the pillows. The air conditioner did not work. Only the room heater. We finally turned off the heating/air system and opened the windows. Grateful that we could do that. Getting ice was delayed somewhat. Very helpful in obtaining our boarding passes.

It was a lovely stay for 3 days in Santiago.

10/10

Exceptional

07 Oct 2014

Eliot

Good Business Location

Quite an enjoyable hotel. Great for business if you are dealing with firms located inSanhatten. Good restaurants within a couple of blocks.