Name: W Santiago
Address: Isidora Goyenechea 3000, Santiago, CL

4/10

Poor

14 Jul 2026

Peter

Checked into a room with no sheer curtains, fully exposed to adjacent office block, asked front desk to arrange for curtains to be installed on the unused curtain track, arrived back from full day out, no curtains still, room moved at 9pm on a Saturday night to obviously a last sell room, dreadful. Rooms are tired, dated and dark. Cracked sink, taps don’t work, make up mirror had the electric cord removed so no light (throw it out!). The worst W l have stayed in. No cooling available in the two rooms l stayed in yet my sons stayed in another room and the a/c worked in their room??? Incredibly disappointing and the rooms need some money spent on them to maintain an acceptable standard. Back in Santiago for two nights at the end of the week and l am now staying elsewhere. Bar staff excellent.

Family_with_children

10/10

Exceptional

03 Jul 2026

Christopher

Excelente

Self

10/10

Exceptional

15 Jun 2026

Gabriel

All fine !!

10/10

Exceptional

31 May 2026

Karen

The staff here were outstanding- more than average in my stays at w. Nicole our helpful entertainment guide went above and beyond to make our stay fun and adventurous. Sebastian behind the bar did everything he could to find the perfect gin!

Partner

10/10

Exceptional

19 May 2026

CARLOS

Breakfast and good is very good and nice option

10/10

Exceptional

23 Apr 2026

shaurya

Excellent bar

Self

10/10

Exceptional

25 Feb 2026

Gary

Great room and friendly and helpful staff.

Partner

8/10

Excellent

13 Jan 2026

Xia

New Year’s Eve has a good rooftop party

Leisure Family

10/10

Exceptional

07 Sep 2025

Domenico

Excellent hotel

Business

10/10

Exceptional

26 Jun 2025

Matthew

The service here was outstanding. Every single person from reception, to all the restaurants, the housekeepers, everyone gave exemplary service. I've stayed at this and other W hotels before, but this, by far, was the most remarkable.

Leisure Family_with_children

10/10

Exceptional

10 Jun 2025

CHARLES

It was clean and upscale

6/10

Pleasant

24 May 2025

pablo

Dated property maybe too woke for me

Business Partner

10/10

Exceptional

07 May 2025

Anthony

Great property needs a bit of a remodel.

Leisure Self

10/10

Exceptional

06 May 2025

Jeff

The best

Wondering staff and hotel. Highly recommended

Business

10/10

Exceptional

11 Apr 2025

Michelle

Very great!

10/10

Exceptional

03 Apr 2025

Bill

The W is known for its high quality and the W Santiago lives up to this excellence. I wish I could live there! The room was beautiful and romantic, the roof deck was great for a late drink, the breakfast was excellent as is the dining area. Even the food at 3 am was top quality. I loved the whole experience and will stay at the W again soon

Leisure Partner

10/10

Exceptional

08 Feb 2025

Georgina

The hotel is located in a lovely and clean and safe area of Santiago. They have a phenomenal rooftop bar with an amazing view that you need to visit at least once if not twice. Every staff member was amazing and willing to help and go out of their way to help. Special mention to Lucas one of the concierge members who was incredibly attentive. We had a great experience here

Leisure Friends

8/10

Excellent

23 Jan 2025

James

Lovely hotel with helpful staff.

10/10

Exceptional

12 Jan 2025

Benjamin

Great staff, brekkie and views!

High quality hotel and staff. In particular the staff were super friendly and helpful. The breakfast was superb every day.

The rooms are a little dated but perfectly comfortable; and the view from the rooftop is brilliant.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2025

Sam

Well positioned Hotel with exceptional staff (particularly concierges who were very useful). Room starting to show a bit of wear and tear but nothing terrible. Pool and Sky Bar are real highlight as well as breakfast buffet options

Leisure Partner

6/10

Pleasant

05 Jan 2025

Jose

A bit of a disappointment

Very bad shower (low water pressure, long time to reach proper temperature)
A lot of intermittent noise coming from room next door

Partner

10/10

Exceptional

20 Dec 2024

Jesus

Excellent

10/10

Exceptional

26 Oct 2024

Morella

Excellent staff, everyone was kind and helpful. Beautiful premises, amazing rooftop.

Business Family

10/10

Exceptional

07 May 2024

Nagwa

very nice hotel and good location

10/10

Exceptional

08 Apr 2024

Scott

Love any W hotel!!

Superb staff and service, as always!!! Rooftop pool was super cool. Restaurant and view and lobby and room all stellar. Valet the best, as always!!

Friends_and_family Family

10/10

Exceptional

06 Mar 2024

fangyi

Very nice facility and amenities. Great infinity swimming pool and roof top bar.

Leisure Partner

8/10

Excellent

13 Feb 2024

Roger

Staff were very friendly and helpful. The room however had some shortcomings - no proper reading lights by the bed, and aircon was poor and difficult to adjust, resulting in the room being a little stuffy at times. Breakfast on the Sunday morning was chaotic - we had to sit in an overflow area.

Partner

10/10

Exceptional

09 Feb 2024

ALEX

Nothing else

10/10

Exceptional

13 Jan 2024

Teak

They made us feel like we were at home. Very accommodating.

Leisure Family

8/10

Excellent

03 Jan 2024

Emma

Ok but not the best

The W is a little old and tired looking as per other reviews it could use some modernisation but overall its a great place to stay. However the Concierge team are pretty rubbish, messed up bookings and the hotel charges you 19% in USD tax if you don't have a credit card to take payment. a bit ridiculous and wont allow you to charge anything to your room without a deposit paid in USD that they give you back Pesos for if you dont spend the deposit across your stay,

Self

10/10

Exceptional

27 Dec 2023

JULIAN

Everything about this property and location was perfect. The restaurants, shopping was nearby. The staff, rooms and food were excellent.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2023

Robert

Great location ! Excellent Staff ! Great Service

This was our first visit to Santiago. The service, friendliness and willingness to be of help at the W was outstanding. Food was excellent. Our upgraded room and its views was Amazing. The property is showing its age a little and could use a makeover and new, less soft mattresses. The location to shopping and restaurants is perfect. We would definitely stay again !

Partner

6/10

Pleasant

08 Sep 2023

alberto

Problems with te aircon at the room.

Leisure

6/10

Pleasant

07 Sep 2023

Diego

The hotel it’s a little old, need to be update. Boring bar, boring ambiance. The sky bar close.
Expensive medium quality

Business_and_leisure Partner

6/10

Pleasant

19 Aug 2023

Robert

Really looking run down these days. Looks like COVID took its toll. Was once the “it” place but not anymore

2/10

Poor

10 Aug 2023

paul

Service horrible especially front desk

Leisure Self

10/10

Exceptional

21 Jul 2023

Karen

This was a wonderful property. Very good service !

8/10

Excellent

25 Apr 2023

Callum

Comfortable, high quality hotel in nice area

Really friendly staff from start to finish. Super comfortable room with huge shower. Top quality breakfast selection. Hotel layout is a bit annoying in that you have to take three different sets of lifts to get to different areas. Some of the decor felt a bit dated. Pool bar / food menu was poor. Hotel is in a really nice part of Santiago, close to bars and restaurants.

Friends_and_family Friends

2/10

Poor

05 Apr 2023

Craig

The decor is tired and needs a refurbishment, there was none of the 'wow' factor that W's are meant to provide. The breakfast buffet was very poor, there was a lot of food but it was poor quality and poorly presented. Staff at the rooftop bar were very good, but other staff seemed not to care about much. And in this day and age, a hotel still using toiletries in small disposable bottles is really disappointing.

Business Self

10/10

Exceptional

26 Mar 2023

Edward

Amazing Hotel and area of Santiago

Very nice hotel. Very luxurious and all amenities were top notch.
Rooms were very spacious .
Great selection for breakfast.
Rooftop pool and deck was incredible
Best location for restaurants

Friends_and_family Family

4/10

Poor

18 Mar 2023

Geraldine

Las habitaciones son muy oscuras, los halls de las habitaciones parecen un motel. Lo unico que me parecio lindo es la zona del desayuno y el desayuno esta rico. El precio del hospedaje me parecio excesivo para lo que ofrece el hotel. Para ponerlos en contexto me salio mucho mas costo que el Mandarin Oriental un hotel superior al W. No volveria a hospedarme en este hotel, ni en otro W, cobran como si fueran 5 estrellas y realmente no lo son.

Leisure Partner

10/10

Exceptional

07 Mar 2023

Alexander

The staff is very helpful and courteous.

Business Friends

10/10

Exceptional

27 Feb 2023

Lisa

We stayed here for a night after a cruise. The hotel is in a modern office building in a nice residential/ business area. I felt safe walking around. The rooftop pool was a good feature - it was long enough for laps but not wide. The pool area is nice, though it got a bit crowded on Saturday afternoon. The has a “happening” type vibe. Rooms were large and convenient. The breakfast was good. It is a short distance to La Golf Metro.

Leisure Partner

6/10

Pleasant

05 Feb 2023

Verified traveler

The guest service team is super friendly to foreign passengers, but super awkward to chilean nationals (e.g no champagne at the reception, no offering of taking care of luggage).

I get it, Chile loves foreigners, but that doesn’t mean to provide a worst service to locals.

Business

10/10

Exceptional

13 Nov 2022

Allen

Great suites with balconies. I had a great stay.

Business Self

10/10

Exceptional

09 Nov 2022

Mariette

This hotel is in the center of Las Condes, so you have a lot of options to eat and buy essential things. The hotel is really pretty and centric.

Leisure Partner

10/10

Exceptional

08 Oct 2022

Luis

All good, highly recommended

Business Partner

10/10

Exceptional

02 Oct 2022

Luis

Staff was amazing. Great service overall. Highly recommended.

Business Partner

10/10

Exceptional

27 May 2022

carla

Very friendly

Leisure Partner

10/10

Exceptional

30 Apr 2022

Isabella

I like every thing .
More restaurants will be excellent and update
A Little bit .

Business_and_leisure Self

8/10

Excellent

25 Apr 2022

Alberto

As instalações são modernas bem decoradas e agradáveis. O ponto negativo foi que ao tentar frequentar o bar do roof top fomos barrados pois o local estava reservado para um evento externo. Achei isto um absurdo pois os locais de eventos devem ser separados dos locais frequentados pelos hóspedes que pagaram pela sua completa utilização.

Leisure Family

2/10

Poor

04 Mar 2022

sergio

Robbed at gun point- bad security

The hotel security is awful. I was robbed at gunpoint walking INTO the hotel. Security did nothing, no one is guarding the entrance since the lobby is on the 4th floor.

Business

10/10

Exceptional

15 Feb 2022

Santiago

great place

All was perfect
The only issue is the number of elevators to come and go

Business

6/10

Pleasant

31 Jan 2022

Verified traveler

Mediocre experience. More attentive staff needed.

The room was fine, but a bit more attention pertaining to customer service would have gone a long way!

Self

2/10

Poor

10 Jan 2022

Daniel

Rude restaurant staff and pigwash served as milk

Our two breakfasts were a traumatising experience. Service was shockingly bad. Never came across a more rude waiter: looking daggers at you, talking down and pulling faces at you. And after all of this appalling treatment, dirty, milky water was served as milk to be had with porridge. All issues raised with restaurant manager. The following day, thankfully no more pigwash was served, but we waited 45 minutes to be served anything.
At each step they kept trying to make us sign bills, even if we had prepaid all of our extras.

Partner

6/10

Pleasant

21 Dec 2021

MATIAS

Few missing aspects

Nice hotel in a good area but unfortunately staff wasn’t clicking at all times. With exception of Juan Pablo at the restaurant everyone else seemed to work very much in a silo. Called room service for 2 bottles of water at 10pm and had to walk down myself at 11:30 after 3 follow up calls and no one showing up. Also front desk did a poor job at I’ll advising on a welcome benefit I had from a separate reservation, stating it can be applied to my entire stay.

Business Friends

10/10

Exceptional

18 Nov 2021

Nicole

It was very pleasant but no recycling or garbage in the room.

Business Self

10/10

Exceptional

17 Nov 2021

Maria Jose

Nice property, pleasant staff and great food. I wished the hotel would have had a concierge to help you with reservations and find good restaurants in Santiago.

Leisure Self

10/10

Exceptional

20 Mar 2021

Shayne

Awesome staff

Great location, very friendly and helpful staff. Great view.

Partner

10/10

Exceptional

18 Jan 2021

timothy

Excellent staff

The most remarkable thing about the stay here was the customer service. The staff was without doubt the most polite and accommodating hotel staff I have ever dealt with. They helped me make special arrangements for a marriage proposal and arranged a private driver from the airport. Every question I asked was answered with a smile with no hint of the irritation that enters the voice of so many people involved in customer service. I thank the staff for making this a wonderful stay

Partner

8/10

Excellent

29 Feb 2020

Verified traveler

Is in a really centric area a lot to eat, shop . Clean and safe area Family oriented area a Park across the street and a lot security everywhere

Leisure Self

10/10

Exceptional

13 Feb 2020

Verified traveler

Bellman and front desk were extremely helpful and accommodating. The facility is fashionably styled with nice amenities.

Leisure Friends

8/10

Excellent

27 Jan 2020

Verified traveler

Nice atmosphere and breakfast
Room is spacious and clean

Leisure Partner

10/10

Exceptional

11 Jan 2020

Verified traveler

Excellent amenities and super helpful staff. The location is also good at the moment as it's away from the main square where much of the protests are. Would definitely stay again.

Leisure Partner

10/10

Exceptional

30 Dec 2019

Verified traveler

Amazing location ! Great hotel

Partner

10/10

Exceptional

09 Oct 2019

Verified traveler

I loved everything about this property - lots of great local touches, like the artwork having The Andes featured, great local designer boutiques, excellent staff, but, the roof top bar/ pool/ igloos is incredible. It feels like you are literally on top of the world looking out over the Andes. The food was also good.

Business Friends

6/10

Pleasant

15 Aug 2019

AR

The room was ok, but not in the best shape (chips on counter), shower door did not close completely and bathroom was very dark.

Friends_and_family Family_with_children

10/10

Exceptional

13 Aug 2019

Chio

People are very attentive and gracious! Excellent location, good food, room service very good.

Business Self

8/10

Excellent

31 Jul 2019

Verified traveler

The rooms are very big with great view. Several options of restaurants and amazing location. I was able to get an early check in which was great. The only thing I don´t recommend is the Eggs benedicts - 16k for ONE COLD egg with all the ingredients that are free at the breakfast, I felt robbed and fooled.

Leisure Self

4/10

Poor

18 Jul 2019

Verified traveler

They charged me 60 dollars for a 12 minute shuttle ride... terrible

10/10

Exceptional

14 Jul 2019

James

Room with a View

Great modern hotel. Full service concierge, always helpful. Delicious breakfast and one of the best fitness rooms. Location next to many great restaurants.

Only one recommendation for the hotel - add a door between the sink and shower area and the bed area. If the room is dark the light from this area wakes up the whole room, plus one can watch your fellow guests shower from the beds and desk area (through the mirror across from the shower.)

Family

10/10

Exceptional

26 Jun 2019

Verified traveler

Best hotel ever

Amazing

Partner

10/10

Exceptional

20 Jun 2019

Verified traveler

Great location and rooms.very well appointed, clean and modern.

Business Self

10/10

Exceptional

11 May 2019

Verified traveler

Everything was excellent and I’m a huge critic of hotels in general but ESPECIALLY W hotels. Everything was excellent do not have a single complaint.

Leisure Friends

10/10

Exceptional

19 Mar 2019

Verified traveler

Great property in best location in Santiago. Wonderful staff. Beautiful pool area.

Business Family

10/10

Exceptional

02 Mar 2019

Verified traveler

This was an awesome place to stay in Santiago. It's in a great part of the city to explore, the staff was amazing, the facility top notch breakfast was great. I can't say enough about how happy we were to choose to stay here.

Leisure Partner

10/10

Exceptional

18 Feb 2019

Verified traveler

Excellent amenities, very clean and quite to relax on our vacation to Chile. Extremely happy being at W.

Friends_and_family Family

10/10

Exceptional

07 Jan 2019

RN

We received an upgrade and early check in without any charges. Great service!!!

Leisure Family

10/10

Exceptional

06 Jan 2019

Verified traveler

What a beautiful hotel is W Santiago ...wonderful staff and the location is fantastic, walking distance to the shopping mall and great restaurants.

highly recommend W Satiago

10/10

Exceptional

20 Dec 2018

Verified traveler

This is a beautiful property, stylish & modern, located in a wonderful neighborhood. We had a corner room on the 6th floor. Loved the bathroom tub & shower, and the room was well-stocked including gluten free snacks. Pool on 21st floor must be experienced. Indoor/outdoor restaurant was lovely for breakfast & dinner. But the staff, at every level, was the best! No request was too great and they ALL went consistently above & beyond expectations. The conceierge literally ran down the street after us to re-unite my partner with his (forgotten) cell phone! They were always ready with a bottle of water or a helpful suggestion. I cannot recall experiencing this level of service in any hotel in years! Also, very nice to have an English speaking staff and a selection if English speaking tv channels.

Leisure Friends

10/10

Exceptional

18 Dec 2018

Verified traveler

Good
Location
Views
Rooftop bars
Staff
Can’t quite figure out the light switches and wall buttons

4/10

Poor

16 Dec 2018

Verified traveler

There are better hotels in better locations in Santiago. I would not stay here again.

8/10

Excellent

25 Nov 2018

Verified traveler

Ask for room far away from club

Music from the club kept us up all night, the biggest downside. The room was cool, except for poorly installed door handles and a few glitches. Otherwise, the hotel is chic and trendy, and the food/restaurants were great.

Partner

10/10

Exceptional

14 Sep 2018

loreto

Excelent, personalization in all aspects, amaizing services

10/10

Exceptional

06 Sep 2018

JoeyH

very central located, clean facility, nice lounge and restaurants...

10/10

Exceptional

01 Sep 2018

Julia

Santiago Holiday

This is a really nice hotel to stay in with first class staff who make you feel very welcome. Lovely views of the Andes and City from our hotel room. The thing that stands out the most about this hotel that all the staff from the minute you walk in are there to help you. The breakfast set you up well for the day and the lobby had a real buzz about it. Thank you for taking care of us we had a great stay.

Kind regards Alan and Julia

10/10

Exceptional

11 Aug 2018

Tania

Loving Satiago de Chile

It wS AMAZING!!

8/10

Excellent

29 Jul 2018

curtis

Excellent location

Excellent high class hotel make sure to have extra money when visiting

Family

10/10

Exceptional

12 Jul 2018

Christine

Great Hotel in a great location

This is among the best hotels i've stayed at anywhere in the world. We booked the \"Fantastic Suite\" which was perfect for us as a couple travelling with our 12 YO son as the room divides nicely to give good privacy. The room was large enough to store our luggage including a large bag containing skis, and still feel very comfortable. Bottled water was provided daily. The staff at the hotel were sensational, Tomas and all the concierge staff organised tours and transport as well as restaurant bookings and nothing was too much trouble. The bar and restaurants are awesome, and the hotel is located close to many of the great restaurants of Santiago which we really enjoyed visiting. I would definitely stay here again on any subsequent trip to Santiago.

4/10

Poor

11 Jul 2018

Verified traveler

The worst W hotel that I have experienced
Dirty room , carpet is not vacuumed

10/10

Exceptional

02 Jun 2018

Verified traveler

Super nice and helpful staff and great location!

8/10

Excellent

05 May 2018

Paul

Good, but .... could be better.

Modern room. Lack of good lighting. Great food and resturants. Concierge forgot to confirm a tenis appointment.

10/10

Exceptional

12 Mar 2018

Amanda

Great hotel in business area

The staff at the check-in desk were extremely helpful and accommodating. The room was nice and comfortable. Great dining choices nearby.

10/10

Exceptional

22 Feb 2018

Juan

W Santiago 😃👍

Loved my stay here. Staff was so helpful and the facilities were great. Whenever we asked for something we were immediately attended to. Staff went out of their way to make sure we were taken care of no matter the request. Many thanks.

4/10

Poor

13 Jan 2018

micki

Disappointing and average

Only 3 weeks before we stayed at the W Koh Samui which was incredible, so we expected the same kind of experience. Needless to say this didn’t happen.
We were asked to sign a form to pay $20,000 Chilean pesos as we asked for a kettle to be bought up to our room so we could have a cup of tea! We asked one of the concierges to book us a trip to the Andes, when I checked back with him 4 hrs later he said the phones were engaged and he couldn’t get through but would let us know - he never did. We arranged our trip trough another concierge who was actually great!
When we checked out, they didn’t ask us how our experience was, they didn’t care, all they asked was if we’d had anything from the minibar. Not even asking us if we would like help in getting the airport by calling a cab.
Very very ordinary.

2/10

Poor

11 Dec 2017

hernan

worst hotel ever

staff very rude and room old, towels dirty and old

10/10

Exceptional

11 Dec 2017

edward

Perfect, fun, young vibrant atmosphere, Central

Fun place to be. In the middle of the best neighborhood with restaurants, plaza, high end shopping, walking, strolling. A young professional environment.
Somethings could be improved: my room was made late in the afternoon, on Sunday morning the a door knock at 9:30 am asking if I needed to replenish the mini bar.....
great experience with a hip decor. Fun.

10/10

Exceptional

10 Oct 2017

Verified traveler

Great location and wonderful service

Nothing to fault - room, service & facilities perfect in every way possible.

4/10

Poor

06 Sep 2017

Verified traveler

Rudest staff, terrible experience

The staff at the W Hotel Santiago could not be more rude and unaccommodating. I arrived after 36 hours of travel from a backpacking trip looking forward to a relaxing stay at this property. Upon check in, the front desk attendant was abrasive. When I asked to add late check out to my room, we got into an argument about whether I would pay another full day rate. (For reference, SPG's policy is half day rate until 5pm). The manager joined the conversation and was equally as rude and indifferent as the attendant. It was clear there was no attempt being made to make my stay either enjoyable or comfortable. The following day, I booked a spa service, which was one of the worst services I've ever received at any spa or hotel property. The masseuse was on her phone the entire time and would abruptly stop the service to reply to text messages. When I tried to discuss the issue, the hotel said the spa is unaffiliated (even though my services are billed back to my room) and they could/would not do anything to rectify the situation. Furthermore, even my interactions with the room service staff were rude. All in all, I only had one pleasant interaction during my entire stay and that was with the Concierge who went above and beyond to be helpful. I will NEVER be staying at this property again and will rethink my loyalty to the W Hotel brand as a whole as a result of this experience.

6/10

Pleasant

28 Jul 2017

TJ

Not a 5 star in my opinion

Nice hotel in the lobby and other main attraction areas. The rooms however are sub par. I spent nearly $300 usd a night for a week and it was just alright. There was nothing \"spectacular\" about the spectacular view room I had. I expected more to be honest. There were several reasons why I rated this so poorly. I guess if you have money to throw away, this is the hotel for you.

I'll start with the room issues. I ordered two Queen beds and got to full beds instead. I guess the 6 inch difference in Chile is different than the USA.

The shower knob fell off the handle the first day. The shower hot water would get hot then warm, hot then warm. It wouldn't stay a consistent temperature.

One of the door stops fell off during my stay.

The privacy of a hotel in Chile is different than thst of the US. If your expectations are nice and tranquil evening's, not the place for you here. People next door blaring music and having parties was an issue.

Don't think about ordering room service unless your prepared to pay...a club sandwich and fries, and a small steak, was $42.00

2 regular cans of Coca-Cola was 4$ each from the bar. You can go a block away and get 1.5 liter for a $1.50

Breakfast if your interested in that was 27,500.00 pesos which is roughly $42.50 usd. So so selection...and they say it closes at 11:00 however, there is very little selection left if you cruise in on a late breakfast. They are already breaking down the breakfast area around 10:30.

⭐️⭐️ IMO