Name: Four Points by Sheraton Santiago
Address: Santa Magdalena 111, Santiago, 7510038, CL

2/10

Poor

24 Jun 2026

Andres

We stayed here for 5 nights and unfortunately would not recommend this hotel.

Our experience was very disappointing from start to finish. The swimming pool was closed during our stay, and the air conditioning in our room was not working. Although we were moved to another room, we were eventually told that the hotel was experiencing ongoing air conditioning issues. As a result, we spent two nights unable to sleep properly because the room was so hot.

What was most frustrating was the lack of urgency from the staff. No effective solution was provided, and no alternative arrangements were offered despite the issue significantly affecting our stay.

In addition, both rooms we stayed in had mold in the bathrooms, which was unacceptable. The hotel itself feels very outdated and poorly maintained. For the price charged, we expected a property in much better condition.

To make matters worse, we were unable to receive a refund and therefore had no option but to remain at the hotel for the duration of our stay.

Overall, we feel that we wasted our money and would not stay here again.

Partner

10/10

Exceptional

20 Jun 2026

Shelley

The front desk was very helpful in suggesting places to visit and restaurants to go to. When I was trying to put a Sim card into my phone and the instructions were all in Spanish, Felipe helped me through that!

Partner

8/10

Excellent

29 Apr 2026

SAVIO

Breakfast very good

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Henry

Great experience .

Partner

8/10

Excellent

21 Mar 2026

Melanie

Hôtel bien situé, option resto au alentour, station de métro tout près, peu de chaise à la piscine

Family

10/10

Exceptional

01 Mar 2026

Irwin

Convient location to bars and restaurants. Staff helpful and rooms clean.

Partner

8/10

Excellent

24 Feb 2026

Cheyenne

Friendly, helpful front desk staff. Our room (306) over looked an unsightly building next door, air conditioner was very noisy. and bath towels were the size of beach towels. Elevator access to guest room floors should be accessible only with guest room key for security purpose, especially during midnight through morning shift. With your current system, anyone and everyone can access guest floors.

Partner

10/10

Exceptional

20 Feb 2026

Pablo

The staff was very corteus and the room was clean

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Gary

Check in Staff did a good job. A little disappointed in the room. It was a Junior Suite with plenty of space but only one chair to sit on. With any Suite I at least expect a small couch and table to enjoy TV, glass of wine or whatever. Ended up one of us had no choice but to sit on the bed.
The room was certainly clean but dated to the point of paint bubbled on the wall in the bathroom and grout problems in the Shower. Definitely time for renos. Overall though still a good value for the price but not to the level of most other Marriot properties.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Ricardo A C

Great room, with a wonderful view. Its very close to Costanero Mall, restaurants, bar and coffee shops. Good breakfast, with many options. I really enjoyed my time at the place

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

JACOB

Fast and nice

10/10

Exceptional

14 Jan 2026

Manish

Awesome hotel with small pool

10/10

Exceptional

07 Jan 2026

Sergio

Excellent

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Glauco

Nice area.

Business

8/10

Excellent

22 Dec 2025

Ryan

clean room, friendly staff, tasty breakfast, good area

10/10

Exceptional

22 Dec 2025

Carly

Totally equipped for what we wanted

4/10

Poor

11 Dec 2025

Roi

Hola
No me gustó ya que desde el primer día todo estuvo mal. Ej: jabón, shampoo y acondicionador vacíos, informé y un día pusieron uno, al siguiente día otro y me tocó a mí bajar para que me dieran el tercero (el acondicionador). La habitación olía mal, asumo que la alfombra tiene mucho que ver en esto, el baño olía a cañeria, la ducha siempre que la \"limpiaban\" la dejaban con pelos y hay moho en las esquinas (opte por no aceptar las \"limpiezas\" algunos días). No me gustó nada, pensé que al informar esto me harían cambio de habitación ya que me estaba quedando más de 7 noches, pero no, decían \"lo arreglaremos\" y al final preferí callarme ya que me siento incómoda de tener que pedir cosas básicas al uno hospedarse. En fin, no repetiría tampoco recomendaría. Calidad precio no es compatible.

Self

8/10

Excellent

04 Dec 2025

Roberto

Yes

Partner

10/10

Exceptional

25 Nov 2025

Anu

Good

10/10

Exceptional

16 Oct 2025

Karl

Bartender Angelica, housekeeping staff, restaurant staff, front desk staff, and doorman are all exceptionally professional in the performance of their duties. And each of them made me feel genuinely welcome to stay in their hotel.

Leisure Self

10/10

Exceptional

11 Oct 2025

Alexandre

O hotel atendeu nossa expectativa. Merece destaque a atenção de seus funcionários, sempre gentis e prestativos. A estrutura do quarto e a localização também merece reconhecimento.

Partner

10/10

Exceptional

11 Oct 2025

Chiu Shing

Walkable

10/10

Exceptional

11 Oct 2025

Beatriz

Beautiful city and nice hotel close to everything

Friends_and_family Family

10/10

Exceptional

09 Sep 2025

Juan martin

Excelente

Excelente hotel, la gente , la atencion y sobre todo las personas que limpian , me olvide 2 camperas y me la recogieron y las recibi 10 dias deapues, gracias

Friends_and_family Friends

10/10

Exceptional

02 Sep 2025

Rinaldo

The locativo

6/10

Pleasant

15 Aug 2025

Adalberto

Good expctation but the end

I had high expectations, but what happened on the last day marked my stay. I forgot my GoPro inside the locker with all the videos from our trip. I contacted the hotel, but they initially informed me they hadn't found it. I requested the hallway video from my floor. They replied me that found the camera, but I've been contacting them for 15 days, and each day there are more difficulties in getting it delivered. My family stay lasted from July 22nd to 29th, 2025. I'm losing hope of getting it back.

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Daniel

Ótimo serviço e atendimento

Eu havia solicitado alguma gentileza para minha mãe que fazia a primeira viagem internacional em seu aniversário de 80 anos. Mas não recebi nenhuma informação, sobre as demais condições do hoetel e serviço, estou bem satisfeito. Voltarei com certeza

Friends_and_family Family

8/10

Excellent

12 Jul 2025

RONALDO

Ótima opção em Santiago Providencia

Um dos pontos principais do Hotel é a preocupação com o serviço e oferece ótimo atendimento. Serviço de quarto todos os dias, comodidade do estacionamento e a localização é muito boa. Vc consegue fazer muita coisa a pé. Apenas o café da manhã poderia variar as opções de um dia para o outro, mas está longe de ser ruim.

Friends_and_family Family

8/10

Excellent

27 Apr 2025

Ines

Everything was fine except the WiFi quality. We are a working couple and we need connectivity everywhere we go. The WiFi at this hotel was very slow and unpredictable

Business Partner

8/10

Excellent

18 Apr 2025

Bruce

Good location Very close to some excellent restaurants

Leisure Partner

6/10

Pleasant

07 Apr 2025

JACOB

Convenient location. Construction to access the hotel was disturbing.

Business_and_leisure Self

8/10

Excellent

05 Apr 2025

Kevin

Very nice clean hotel. Not to far from Airport. Rooms had all the needed items. Close to bars and restaurants. Used their taxi service back to the airport, excellent car and good service. Pleasant 2 night stay.

Leisure Partner

10/10

Exceptional

28 Mar 2025

James

I had a wonderful stay at Four Points by Sheraton in Santiago. The staff was friendly, professional, and always ready to help with any requests. My room was spacious, clean, and very comfortable, with a great bed and all the amenities I needed.

The hotel’s location was perfect—close to great restaurants, shops, and public transport, making it easy to explore the city. Overall, a fantastic experience, and I would definitely stay here again! Highly recommend!

Leisure Self

10/10

Exceptional

20 Mar 2025

Angelica

Walking distance to stores and shops

Leisure

10/10

Exceptional

17 Mar 2025

sam

Great property. Friendly staff. Very safe area. Tons of dining options around the hotel.

2/10

Poor

13 Mar 2025

jose guillermo

Very poor experience they are having a big renovation and they don’t let you know until you get there. The mattress it’s the worst mattress I’ve slept on, the carpet is ugly and old

10/10

Exceptional

26 Feb 2025

Elaine

Situated in a vibrant area with lots of young people, bars and restaurants. It was within easy walking distance of the Costanera Tower and shopping centre, plus parks. We always felt safe although we typically don't go out at night. There is some road construction going on in front of the building, which causes a bit of dust and noise, however, this didn't affect our stay any.

Leisure Friends

10/10

Exceptional

24 Feb 2025

john

A nice hotel near the Costanera Tower & Mall

The hotel is very clean in a nice area. There are many restaurants within steps and a large shopping mall nearby. The rooms are comfortable. The roof top pool is refreshing on a hot day and has wonderful views. However; you must use two flights of stairs to access it. The breakfast was great with a wide variety of items including fresh omelets.

Partner

10/10

Exceptional

02 Feb 2025

Lawrence

We artived at 10:30 in the morning and they were able to give us a room right away. Major points for this.

Leisure Partner

4/10

Poor

16 Jan 2025

CRISTIAN

We expect more from this hotel

The hotel is overvaluated, high price for the service and quality received, reception staff not friendly, bathroom items need updating, no service laundry same day, housekeeping delivered my washed clothes in another room. Around the hotel have nice restaurants

Partner

10/10

Exceptional

09 Jan 2025

Kelley

Great location, close to Castanera, lots of neat dining options around

Leisure Partner

10/10

Exceptional

06 Jan 2025

Douglas

Great stay

Excellent location, close to restaurants

Partner

6/10

Pleasant

04 Jan 2025

Laura

It was very disappointing to see the hotel’s pool was closed. It’s the first picture advertised in Expedia and we book this hotel just because we wanted to enjoy the pool during the Summer in Santiago

8/10

Excellent

31 Dec 2024

Indranil

The hotel is in an excellent location. Walking distance from the Costanera Tower the tallest building in South America that also houses the biggest mall in Santiago. It was also a 15 minute walk from the San Crystobal Hill cable car a must have experience. The only reason I am giving 4’stars is because the thermostat didn’t work at night and the room used to become unbearably hot. The lights switches in the room are also weird and a bit difficult to understand. We had to call the security guard on two nights to help us switch the lights off. Breakfast at the hotel was pretty good. The best part was the hotel staff were super helpful and always smiling and mostly could communicate in English.

Leisure

8/10

Excellent

07 Dec 2024

Kathleen

Reception was v.good, v. helpful. 1st room had no TV, so they moved us to another room.Area was really nice, close to downtown, restaurants, bars, and shopping. Close too 2 hop on, off bus stops.

Partner

8/10

Excellent

06 Dec 2024

Marion

Location was good, lots of restaurants around, and friendly people

Leisure Partner

10/10

Exceptional

05 Dec 2024

Lisbeth

Great location, beautiful hotel. Great staff service and offers private shuttles /tours which are provided by amazing staff too. We were able to cruise the city with driver Felipe and he was simply the best.

Leisure Partner

10/10

Exceptional

03 Dec 2024

Vanessa

Front desk staff spoke english and were all very helpful and friendly

Leisure Partner

10/10

Exceptional

06 Nov 2024

Carlos

Everything was really nice, confortable and smooth

Leisure Partner

10/10

Exceptional

12 Aug 2024

Benicio

Excelente localização, fácil acesso a metro e vários restaurantes próximo, deixou a desejar um pouco com a limpeza, mas de uma forma geral recomendo o hotel

Friends_and_family Family

6/10

Pleasant

02 Jul 2024

Ryan

Close to shopping. Charged for 1 extra breakfast after the concierge said it was free.

Leisure Self

10/10

Exceptional

25 Apr 2024

Mary

excellent

Leisure Friends

6/10

Pleasant

24 Mar 2024

Verified traveler

In need of urgent renovation

Hotel in need of a full renovation. The TV never worked in the first room, so they moved me to a new one, but this one had a problem with a leak in the sink which flooded the entire bathroom. They managed to solve the problem at the end.

Business

10/10

Exceptional

23 Mar 2024

Kim

Great property. Close to everything shopping and restaurants. Beds super comfortable. Would definitely stay again!

Leisure Family

10/10

Exceptional

12 Jan 2024

Aloke

Everything was fine

4/10

Poor

29 Dec 2023

George

safety concern and experienced one time lost bags during the check-in time.

Leisure Family

10/10

Exceptional

25 Dec 2023

Dr. Pieter Willem

Fabulous for a family of 10.

Friends_and_family Family

10/10

Exceptional

25 Nov 2023

Kiril

Great staff, kindly serviced

Leisure Family

10/10

Exceptional

19 Nov 2023

Cynthia

Great location

Close to a lot of Santiago’s best attractions.

Friends_and_family Family

10/10

Exceptional

14 Aug 2023

Gabriela

Atención perfecta

El hotel está muy bien ubicado y tiene excelente comida. Lo mejor es la atención del personal, su preocupación y cariño hacia los pasajeros. Víctor, Carmen y Fernanda se esmeran en hacer la estadía muy acogedora. Gracias a Uds. Por hacerme sentir tan bien acogida.

Friends_and_family Family

10/10

Exceptional

30 Jul 2023

Hector

Food wasn’t so good. Wouldn’t allow access for dinner because they were having a comedy show Friday night. Finally someone let me in

Business Self

6/10

Pleasant

01 Jul 2023

Hector

The property was cleaned and well-maintained. The room I had the first night, was on the second floor. There was a lot of noise coming from the street. Fortunately, I had originally requested, through my reservation, a quiet room. Therefore, the next day I was switched to a room on a higher floor and away from the noise.

On the minus side, the hotel charges taxes to foreigners. I found this quite unpleasant, since I was not charge such a property tax in other hotel in Santiago.

10/10

Exceptional

14 Apr 2023

Franco

Great staff

Leisure Family

10/10

Exceptional

28 Mar 2023

Ronald

Super central location, walkable to great restaurants. highly recommend

Leisure Partner

4/10

Poor

19 Mar 2023

Cristian

The room was clean and staff was helpful , but when I checked in a copy of my passport was made . I had a copy of my vacation card in the passport. When the copy was made the vaccination card fell from inside the passport. When I got to my room . I saw the card was gone . I went back to the front desk and asked if they had found my card . The personal looked and yes they had found it . What was disappointing was that the front desk didn’t call me to tell me that they had found my card .

Leisure Self

8/10

Excellent

14 Mar 2023

gabriela

Good but could be better

Good experience overall, great breakfast and helpful staff. Condition of property needs detail in updates. I expected more care to bathroom and paint.

10/10

Exceptional

06 Mar 2023

Peter

very nice

Business Self

8/10

Excellent

27 Feb 2023

John

Nice location within walking distance of a lovely sculpture park and the municipal park that afforded nice views of the city.

Leisure Self

10/10

Exceptional

21 Jan 2023

Aladdin

It’s a very good hotel. The location is more than excellent. In the middle of every thing around. It is beautiful the room is clean. The staff is very helpful.

Leisure Family

8/10

Excellent

05 Jan 2023

Richard

Very nice property in a great part of Santiago, with easy Metro access.

Leisure Family

10/10

Exceptional

22 Dec 2022

Paul

Clean, close to local restaurants, would recommend it

Business Self

10/10

Exceptional

13 Dec 2022

Ronald

I booked a suite on the top floor. It was well worth the extra cost. Large room, nice bed, and quiet. They gave me a late check out for a small extra charge. Great location within a short walk to the gondola and the Costanera mall.

Leisure Self

10/10

Exceptional

22 Jul 2022

Simone

Excellent customer service! I booked the hotel for my mom, who was traveling by herself. They organised everything, from pick up to a beautiful surprise on her birthday. Definitely a 5 star service. I would like to specially thank Daniela, for being so kind and thoughtful. You made my mom's experience in Santiago unforgettable. Thank you!

Leisure Self

10/10

Exceptional

30 Apr 2022

joseph

There was daily room service

Business_and_leisure Self

10/10

Exceptional

28 Feb 2022

Felipe

Highly recommend

Lots of restaurants around the hotel, an unbelievable breakfast. Great stay.

Business Family

10/10

Exceptional

22 Feb 2022

Anthony

Excellent and well located

Business_and_leisure Self

10/10

Exceptional

05 Feb 2022

Cynthia

Everything about this property is excellent- nice area, really friendly staff, rooms, pool, hot tub, breakfast, cleanliness. I highly recommend.

Business_and_leisure Self

8/10

Excellent

02 Feb 2022

Anthony

The staff was very helpful in dealing with Covid PCR test requirements.

10/10

Exceptional

30 Jan 2022

Cynthia

Really nice hotel.

Business_and_leisure Self

10/10

Exceptional

14 Jan 2022

Verified traveler

Nice location and good room

Business

10/10

Exceptional

19 Dec 2021

Verified traveler

Satisfecho. Me gustó.

Buena recepción. Amables. Solucionaron todos los requerimientos.
No me gustó que el desayuno abre muy tarde. Abre el buffet a las 8am. En la mayoría de los hoteles que me he quedado abren a las 6am. Pero igual solucionaron y prepararon algo práctico a la hora que necesitaba.
Estaba limpio. Fácil acceso.

No tuve oportunidad de utilizar otros servicios y comodidades del hotel.

Partner

10/10

Exceptional

02 Dec 2021

Tomas

Its located in the perfect place!

Business_and_leisure Family

8/10

Excellent

14 Feb 2021

Verified traveler

I like the room, but the hotel had problems with elevators, room Service doesnt work after 7:30 pm.

Leisure Partner

2/10

Poor

16 Mar 2020

Verified traveler

Due to COVID-19 pandemic, our cruise embarkation in Chile was cancelled, Nevertheless, the hotel would not allow us to cancel and get our money back under this extraordinary circumstance. We feel that this is not acceptable for a Sheraton hotel.

8/10

Excellent

02 Mar 2020

Verified traveler

It was a nice hotel in a nice location in middle of the city

Leisure Partner

10/10

Exceptional

29 Feb 2020

Verified traveler

Everything was great great hotel great people and everything

10/10

Exceptional

17 Feb 2020

Mary

Room was spacious and comfortable. Warm welcome. Extremely helpful staff wrt transport in city. Recommend highly!

Leisure Partner

8/10

Excellent

10 Feb 2020

Verified traveler

GREAT LOCATION. ACCESS TO LOTS OF RESTAURANTS & ATTRACTIONS

Leisure Partner

8/10

Excellent

16 Jan 2020

Verified traveler

The hotel is located in a very good and safe area, I would recommend it. Staff both at reception and bar/restaurant are very helpful and nice. I wouldn't change anything BUT ONE THING: this is a message to the managers: please find another solution to pick up the laundry every morning as being wake up every time around 9am with ladies YELLING 'laundry' isn't acceptable. Add a new white sign that says 'laundry' to add to the doors and the annoyance would be a lot less. Please consider this. Until you do not sort this out, we will not come back to your hotel in the future.

Leisure Partner

10/10

Exceptional

11 Jan 2020

Leo

Exceeded expectations

Great location, nice neighborhood with many good restaurants within walking distance. Clean & comfortable room. Staff was very helpful & arranged a van to the airport at 4:00 AM. Will definitely recommend this hotel to others.

Friends_and_family Friends

8/10

Excellent

26 Dec 2019

James

The room was clean and spacious. But the electric switches were not well coordinated.

Leisure Family

6/10

Pleasant

23 Dec 2019

Alex

I wanted a room with a view . I requested it but did not happen

Leisure Family

8/10

Excellent

04 Aug 2019

JennC

Good location, we booked as a prior reviewer noted it was good for families because you could do your own laundry. This wasn’t the case, laundry service is available but at a ridiculous price per item. We found a good laundromat at the Costanera Centre which is only 3 blocks away. $10 a load to wash and dry, good if you’re on an extended trip! We left something behind though and are still waiting for the hotel to respond about sending it to us ....

Leisure

10/10

Exceptional

06 Jul 2019

Joe

Liked the location, everything we needed was close. The room was in excellent condition. The staff was very helpful.

Leisure Friends

10/10

Exceptional

30 Jun 2019

Reef

Rooms are clean a bit small. But good for 1 or 2 people. The gym was very small and the main workout machine was out of commission. The pool is again small and outdoors. The jacuzzi was out of commission. The staff were really friendly and helpful.

Friends_and_family Family

8/10

Excellent

23 May 2019

Lyla

Great location.

Enjoyed the hotel, but when I sat at the desk the chair rolled away and I fell to the floor! Also no way to turn off the small light over the window!

Family

10/10

Exceptional

05 May 2019

Ryan

The room was very nice with friendly staff and lots to do close by!

Leisure Self

10/10

Exceptional

10 Apr 2019

Troy

Nice Hotel

It a nice clean hotel. The staff is great and really friendly. I didn't have any issues and I would recommend my friend's stay there

Friends

8/10

Excellent

31 Mar 2019

Verified traveler

Great location, lots of restaurants and shopping, convenient to Costanera Center.

Friends_and_family Partner

10/10

Exceptional

25 Feb 2019

Steven J

Recommended

Amazing Stay!!!
Location was three blocks from the highest building in South America. (Sky). Lots of good eats around.
27000clp for a private SCL shuttle.
Nice touches like free bottle of water, both red and white win in-room, comfortable bed and linens and AC and shower worked like a charm.
24-hour check-in helped me. Thanks!