Heidelberg Haus Apart Hotel

2/10

Poor

08 Feb 2023

David

2 very small rooms. The bathrooms is tiny. For 2 people is hard to get around. The place has been remodeled looks like a while ago. It’s all old and smells. There is no AC, no elevator. The place seems to be cleaned, but because it’s old it seems like dirty and musty. It is bay overpriced for what it is. After We stayed in the hotel for $50 and it was such a big difference, much bigger and nicer, cleaner, with the pleasant smell. I am honestly not sure why there is so many good reviews. We booked because of the reviews were good.

Partner

8/10

Excellent

13 Jan 2020

Katie

Nice area

Relatively comfortable, black out blinds and fan helped to keep the room Cool as no air con. The wifi was okay, many different routers, certain ones would work in the bedroom but not in the sitting room so had to keep switching over. The staff were kind especially the lady at breakfast. The area was good, close to huge shopping mall with restaurants and about a 45 minute walk to the city centre or 10 minute walk to the metro.

Partner

8/10

Excellent

15 Dec 2019

Verified traveler

Staff are very friendly. But it does have air conditioning.

Leisure Family

10/10

Exceptional

07 Dec 2019

Verified traveler

Great breakfast, excellent WiFi, awesome hotel

This is the review for our 3rd stay at Heidelberg Haus in November 2019. Our first time we were so impressed with the well appointed suites, the beautiful neighborhood of Providencia, and Luciano, the courteous and helpful hotel manager. We also remembered the great breakfast, fast and efficient laundry service for 5000 CLP per bag, and excellent WiFi! So we decided to stay here again. Luciano and the team were very helpful to us in storing some of our luggage we didn’t need on our travels through Chile. It felt like a home away from home. We went on to stay at this once again during our month in Chile. I can’t recommend Heidelberg Haus more highly.

Partner

10/10

Exceptional

09 Nov 2019

Alexander

A week in Santiago.

Hotel is located in a quiet area of Providencia and is gated for security. (This is normal in Santiago.) We stayed at a time when there was much social unrest and the staff were very helpful in advising us of where to go and where and what to avoid. Most of the the other guests were couples like us. Atmosphere is relaxed. The apartments are comfortable. We had a one bedroom apartment with lounge, although oddly, to us at any rate, the tv was in the bedroom. Staff are happy and made us feel welcome. Breakfast is very good. Lots of fruit. Would recommend this hotel.

Partner

8/10

Excellent

04 Oct 2019

Gustavo

Small but friendly hotel. In the residense community, not too mmuch amenities around.

Business Self

10/10

Exceptional

12 Sep 2019

Mohammad

Aslam Shaharyar President Source Commodities Co.

I liked it like a boutique hotel but it is linked to University Of Heidelberg in Germany and University is linked to this hotel. This hotel is built for the students and professors coming from Germany.
very quiet place situated in a very rich and quite neighborhood and very close to the highest building Costanera Center and it is only 7 minutes walk there. I enjoyed my walk to Costanera center. Breakfast is continental which is good. Rooms are two types very small and others are spacious. First they put me in 103 which was very very small then I asked them and they gave me 304 was a very spacious room. Very helping staff as they have no elevator helped me to bring my heavy suitcase down.

Business

8/10

Excellent

20 Apr 2019

Verified traveler

Airplane size bathroom. Good location, easy walk to main area, but it is a walk.

Leisure Partner

8/10

Excellent

10 Mar 2019

Verified traveler

There is no elevator but the staff gladly helped with my bags up to the 4 th floor. No A/C. There is a nice crosswind. Check in very rapid and staff friendly. Good breakfast

Leisure Partner

10/10

Exceptional

06 Mar 2019

Verified traveler

The property was extremely clean and professionally staffed. It was a wonderful value. We'll be back

10/10

Exceptional

08 Oct 2018

Reema

Wonderful stay!

Very nice place and super hospitable staff! Would stay here again!

Partner

10/10

Exceptional

28 Oct 2017

Pascal

Perfect.

Very nice, clean and confortable apartment in a nice neighborhood! 100% recommendable!

Partner

6/10

Pleasant

18 Oct 2017

Verified traveler

I guess it is cheaper for long stays than a hotel

It is the first time I stayed in an apart hotel. I normally prefer hotels, and sure I will stick to this.
This place is very strict with the check-in time, so even if you arrive an hour earlier, you will have to wait. It is located in a quiet neighbourhood. Walking distance to the closest metro in about 15 minutes.
The place is spacious and confortable although shower is tiny and the small kitchen a major dissapointment. They should know that if you book an apart hotel is because you would like to prepare your own meals sometimes. This kitchen was unusable: the water boiler (teapot) was rusted inside and pots and pans are in bad state (all wasted). Cooking meals in such condition is a health hazard.
Also, please be aware that there is a day care center beside it, so you will hear a lots of kids playing and crying during the day.
I'm sad to say that I will not stay here again. Staff was nice (although I had to look around for the cleaning lady to ask her for soap bars).

10/10

Exceptional

09 Mar 2017

Margaret

Heidelberg Haus is a gem tucked away in Providencia. Everyone was kind and friendly, breakfast was delicious and the accommodation was clean, bright, perfect! It is a in a neighborhood and has a welcoming, local vibe.
I highly recommend staying here if you visit Santiago.

Family

10/10

Exceptional

07 Jun 2014

Jamie

Great stay

Very nice place. Staff was very pleasant and helpful. location was a short walk to the Subway and in a nice neighborhood.

8/10

Excellent

06 Jun 2014

Tom

Business Trip

The hotel is a nice space with a separate living room from the bedroom. The bathroom is very small but the kitchenette was nice. The hotel and rooms are in good condition and they offer a nice simple breakfast. It is on a quite street and about 10 minute walk to the Metro and restaurants.

8/10

Excellent

06 Nov 2013

Ricardo

Nice litle apart hotel close to public transport

Check in most hotels in Santiago is in the afternoon which can be a problem when you arrive like me at 9 AM at the hotel. Staff was very friendly and even offered me breakfast while promising to have the room ready by early afternoon

10/10

Exceptional

11 Apr 2013

Al

excellent location, spacious

Nearly new, modern apartments. I had a very small kitchen, living room, bedroom + small bathroom. Excellent location -- on a nice quiet street but close to many restaurants, parks

10/10

Exceptional

16 Jan 2013

Tim

Stay here

The Heidelberg is everything we needed and wanted. The rooms are charming if modern and minimalistic. Everything is clean and comfortable. The staff are very courteous and helpful. There's always somebody at the front desk. They serve breakfasts (breads, yogurt, fruit, coffee, etc.) every day. I'll stay here next time I'm in Santiago, no question.

10/10

Exceptional

10 Dec 2012

Richard

Best kept secret in Santiago

I am not kidding when I state this is the best kept secret in Santiago. The hotel (aparthotel) is located in one of the beautiful residential neighborhoods of the city, safe, close to cultural and commercial areas as well as transportation. The staff is extremely friendly and helpful and go out of their way to accommodate the guests--I noticed this not only in my case but with other clients.The rooms and public areas of the hotel have been appointed with taste. This is a unique place, not being part of any hotel chain but beign related to a renown academic institution, Heilderberg University, hence its name. I am returning to Santiago soon and this will be the place I will choose to stay again!

8/10

Excellent

15 Jan 2021

CLAUDIO

Estacionamiento

Estacionamiento sujeto a disponibilidad

Partner

10/10

Exceptional

14 Jan 2021

Victoria

Bien

Bueno bueno

Self

10/10

Exceptional

22 Dec 2020

Verified traveler

Recomendado

Excelente atención! 100% recomendado. Limpieza impecable.. 0 detalles!

Partner

10/10

Exceptional

05 Feb 2020

Rosmarie

Das Appartement ist gut eingerichtet, das Bett bequem. Abends konnte man noch lange auf der Terrasse sitzen. Das Personal sehr freundlich und hilfsbereit.
Das Badezimmer ist sehr klein, bis das warme Wasser aus der Dusche kommt dauert es zu lange. Im Sommer fehlt eine Klimaanlage, bei über 30° und direkter Sonneneinstrahlung heizt sich das Appartement sehr auf. Aber es war trotzdem ein schöner Aufenthalt.

Friends_and_family Friends

10/10

Exceptional

10 Jan 2020

Antonio

Sugestão

poderia ter mais variedades no café da manha

Friends_and_family Friends

8/10

Excellent

18 Dec 2019

RS

Tolle Lage in einer schönen Wohngegend. Schnell an Metro und Stadt.

Leider sehr beengt, keine Möglichkeit zum aufhalten, weder im Haus noch in näherer umgebung.

Bad sehr klein.

Für einige Nächte aber wunderbar

Leisure Partner

6/10

Pleasant

15 Dec 2019

roxana

Mayor Transparencia,.. Sin sorpresas

El lugar lo encontré bueno, por su ubicación, tranquilidad necesaria para el momento país que vivimos.
Mis reparos son dos : 1.- No debe existir la \"letra chica\" hoy en día, pues de eso se está cansado...lo digo por el estacionamiento, pues uno de los criterios que usé para elegir lugar, fue precisamente, que tuviera estacionamiento y al llegar allá, resulta que no había capacidad. la persona que nos recibió, hizo mención de la letra chica 2.- En el momento de retirarnos, nos cobran el I.V.A., lo que me parece muy extraño, pues en ninguna parte de las muchas veces que nos hospedamos, nos cobran el i.v.a .por separado y al final de la estadía...

Partner

10/10

Exceptional

18 Oct 2019

Luciane

Localização perfeita

Super confortável. Preço ótimo. Confortável. atendentes atenciosos. localização perfeita. Da para caminhar ao shopping e restaurantes. Prefira quarto do lado contrário a uma escolinha infantil. Fora isso achei ótimo com cozinha e frigobar. Café da manhã razoável ao custo benefício.

6/10

Pleasant

15 Aug 2018

Verified traveler

OK

BOA LOCALIZACAO
CAFE DA MANHA OK
NAO POSSUI ELEVADOR
MAU CHEIRO NO QUARTO
CALEFACAO ESTAVA DESLIGADA

6/10

Pleasant

03 Aug 2018

Luiz Carlos

As fotos do site em nada condizem com o hotel. Parece outro lugar. Na verdade, tudo indica que não era hotel, mas sim um local para estudantes de uma universidade próxima. A área de café da manhã não parece com refeitório, mas sim uma garagem, inclusive com indicações de cuidado para não bater com a cabeça, de tão baixo que é o pé direito. Mas gostei da limpeza e da cordialidade dos empregados. Mas não indico o \"hotel\" para amigos.

Partner

10/10

Exceptional

23 Jul 2018

ELISANGELA

Estadia excelente !

Localização excelente com fácil acesso ao metrô, próximo ao Parque San Cristobal e ao shopping Sky Costanera.
Ótimo atendimento ( Javier , Angelica, Manuel, Luciano).
Apto confortável, cama macia, chuveiro quente, aquecedor, café da manhã satisfatório.

Partner

4/10

Poor

21 May 2018

Nicole

Não indico

Demoramos exatos 16 minutos para conseguir entrar no local, tocamos diversas vezes o interfone, liguei para o hotel e só depois de muito tempo apareceu alguém. E a outra surpresa é que não tem elevador e ninguém se ofereceu para ajudar a carregar as malas. Eu não indico.

Partner

10/10

Exceptional

18 May 2018

CLELIA

Muito bom

Hotel de excelente custo benefício! Bem localizado. Recomendo!

Family

10/10

Exceptional

13 May 2018

Silvia

Muy agradable experiencia

Excelente ubicación, muy buena atención,espacio confortable, y un buen desayuno. Todo lo necesario para una buena estadía

8/10

Excellent

05 May 2018

Verified traveler

excelente ubicaciòn,buena comunicaciòn y buen servicio

6/10

Pleasant

31 Mar 2018

marcia

bem localizado, porém muiiito quente

quarto espaçoso e limpo. Contudo, extremamente quente. Quase impossível dormir. Não tem ar condicionado e pega sol diretamente na sala e quarto.

Partner

8/10

Excellent

30 Jan 2018

Pamela

Lugar confortable

Los departamentos son pequeños pero tienen muy bien aprovechado los espacios.
Se encuentra bien ubicado cerca de las redes de Subterraneo.
Aproximadamente a unas 10/11 cuadras del Costanera Center.
El personal amable tuvimos un problema con el Agua caliente pero supieron solucionarlo rapidamente.

8/10

Excellent

08 Jan 2018

Gianni

Good value for the room.

The hotel is fine, a little old but well keep. I would make an improvement on the wiFi Connections.
Great option you get a clean hotel for a good value. Service is always good in an Ibis!!! always a plus!!

4/10

Poor

05 Nov 2017

JEFFERSON BERTRAN

Não recomendaria.

Ligar bem tranquilo. Quartos apertados. Banheiros apertados. Estranho o quarto, mais é bom de modo geral. Eu não voltaria pelo preço que é cobrado!

Partner

10/10

Exceptional

23 Oct 2017

ANDERSON

Ótima estadia!!

Apart Hotel moderno, limpo, confortável, com aquecimento. Café da manhã simples porem satisfatório, banheiro pequeno mas bem equipado e água quente e uma boa ducha. Atendimento atencioso o cordial. Muito bem localizado em rua calma e silenciosa.

Partner

10/10

Exceptional

22 Oct 2017

Sergio Ricardo

Viaje laboral

Muy buena Opción para viaje de negocio

8/10

Excellent

17 Oct 2017

Fabio

Bem resolvido

Apartamento compacto, porém bem resolvido. O banheiro padrão francês, bem pequeno. fora isso, 100%

Partner

8/10

Excellent

25 Sep 2017

Karen

Ótimo custo-benefício!

Ótimo custo-benefício! Fica em um dos melhores bairros de Santiago e é possível ir a pé até o Shopping Costanera Center e a estação de metrô Los Leones. Por ser um Apart hotel, não tem serviço de quarto (mas tem camareira, o quarto fica sempre limpinho) e para alimentação somente café da manhã. O apartamento possui uma mini cozinha que nos foi muito útil. Os recepcionistas são bem solícitos (mas lá não tem elevador e não espere que te ajudem com a bagagem). Se você for comparar preços, vai ver que ficar aqui é bem mais em conta do que em um hotel da região. Conclusão: para nós, que quase não ficamos no hotel, foi uma ótima estada. Porém, se o hóspede procura por mais serviços e conforto, procure um hotel (que vai ser bem mais caro).

Partner

10/10

Exceptional

20 Sep 2017

Priscilla

O melhor combo de localização, preço e conforto!

Eu e meu marido fomos de Lua de Mel à Santiago-Chile e nos hospedamos no Heideberg Haus Apart Hotel durante 6 dias. Foi nossa melhor escolha, pois precisávamos economizar na hospedagem devido aos gastos do casamento, mas não abriríamos mão de conforto e praticidade! O apart hotel foi perfeito, o Javier nos recebeu muitíssimo bem assim que entramos na recepção, nos ajudou a levar as malas ao quarto, nos orientou sobre funcionamento do hotel e sobre o bairro e seus arredores (onde encontraríamos chip 4g, casas de câmbio e restaurantes). Além dele, todos os outros profissionais muito simpáticos, bem organizados, nos trataram super bem. Café da manhã completíssimo, com muita variedade e alimentos saborosos, sempre fresquinhos todos os dias. Wi-fi em todo o hotel, para cada quarto uma rede, e tv moderna. Enfim, o fato de não se ter elevador não fez diferença, já que são apenas 4 pavimentos e, no Brasil, não existe obrigatoriedade de elevador para edifícios até essa altura. Tudo ótimo, nos hospedaríamos novamente sem a menor dúvida! Sem falar que fica no bairro Providência, super tranquilo, bem frequentado, próximo de escolas, faculdades, clínicas e do Costanera Center, um shopping super completo. A frente do hotel fica para uma mini praça, super charmosa e bem cuidada!

2/10

Poor

21 May 2017

Cesar

Una pena

Teníamos buenas expectativas de Heidelberg Haus Apart Hotel pues un colega se había hospedado en él antes. Sin embargo, habiéndonos alojado uno de los días más fríos del año en Santiago, por la mañana la calefacción no funcionó y no hubo agua caliente, pues las calderas se echaron a perder. El personal del momento hizo todo lo que pudo, pero no fue suficiente; pues si uno tiene reuniones de trabajo a las cuales asistir, es imperativo poder ducharse por la mañana. Al retirarnos al día siguiente, hicimos la consulta al encargado con respecto al evento preguntando cómo el hotel se responsabilizaría, y él (con total descaro) negó que esto hubiera ocurrido.

No hay problema con que en ocasiones haya fallas en los hoteles en los que huno se hospeda, especialmente si es que viaja de forma muy frecuente. Sin embargo, nunca me había tocado que las personas no se hicieran cargo de los problemas. Una pena.

Les recomiendo que se vayan a otro. Por el precio que cobran, hay muchísimas ofertas en Santiago.

8/10

Excellent

31 Mar 2017

Majo

nettes Apartment-Hotel in ruhiger Wohngegend

schönes Apartment ,nettes Personal , in der Nähe befinden sich Restaurants und Einkaufsmöglichkeiten und eine Haltestelle des Hop On Buses

10/10

Exceptional

19 Feb 2017

Verified traveler

Hotel limpo, novo e agradável.

Excelente hotel! Quarto aconchegante e ótima hospitalidade.

Partner

8/10

Excellent

11 Sep 2014

Alberto

Faltam elevadores!

O Hoitel fica muito bem localizado, recepção muito atenciosa e cordial. A limpeza dos quartos poderia ser melhor, bem como a reposição de material de higiene pessoal. O aspecto mais importante é que não há nenhuma informação alertando que não há elevadores no predio.

Family

10/10

Exceptional

06 Sep 2014

Okamoto

スタッフが親切、清潔で快適

サンティアゴの地下鉄Los Leones駅か徒歩で15分ほどの住宅街にあります。駅までの道は単純で分かりやすいです。周辺の治安は良いように感じました。ショッピングモールのあるコンスタネラ・センターまでも歩いて行けます。
部屋にはキッチンがあって、食器も調理器具もそろっています。シャワーの湯量・温度ともに申し分なし。ベッドは広く清潔です。セーフティーボックスもあります。ソファー・ローテーブルの他にテーブルと1組の椅子もあります。ベランダにもテーブルと椅子があります。
朝食はコンチネンタルスタイルで、各種パン・チーズ・ハム・シリアル・たくさんの果物・コーヒー・ジュース・牛乳がありました。
特筆すべきは、スタッフが気さくで親切なことです。観光・買い物情報の入手・タクシーの手配など本当に親切に対応してくれました。英語が堪能なスタッフは1人でしたが、他のスタッフも片言の英語で応対してくれるので、なんとかなりました。
「チェックアウト後に荷物を預かって欲しい」と頼んだら「何時まででもいいよ、ゆっくり観光しておいで」と快諾、結局夕方6時まで預かってもらいました。チェックアウトからフライトまでかなり時間があいていたので本当に助かりました。
堅いホテルではなく、マンションみたいなタイプのアットホームなホテルです。もし次回サンティアゴに行くことがあったら、また利用したいです。